Professional Documents
Culture Documents
Artifact 230 Service Learning Project
Artifact 230 Service Learning Project
Reservations
http://www.ambiencedore.com/collection/Custom_Built_Reception.php
-You will be the first one our guest sees when entering the hotel
-Remember to smile and be friendly
-Treat each person with respect and care
-Work efficiently and be organized
-Remain calm and pleasant
Well-groomed
Hair brushed
Teeth brushed
Apply deodorant
2.
Dressed nicely
Clean uniform
Clean Shirt and Pants
Job Tasks
http://www.myplan.com/careers/hotel-motel-and-resort-desk-clerks/description-434081.00.html
Telephone
284-1441 ext 1445-Maintence
284-1441 ext 3452-Customer Support
284-1441 ext 3486-Front Desk
284-1441 ext 2346 Kitchen
284-1441 ext 2890 Manager
If a customer calls and needs to be directed to one of the following:
1. press forward call and
2. press the extension given above
3. example: forward, 1441
If you need to make a call to any of the numbers above:
1. Press the extension number.
2. Example: 2346
If you need to make a call outside of the hotel:
1. Press 6
2. Press the number youre needing to reach.
3. Example: 6-765-123-4567
If you need to reach a customers room in their room:
1. Press the room number.
2. Example: 12
Computer/ Register
To turn on the computer:
1. Press the power button on the modem and on the screen.
Press F2
F3-Drawer
Press F3 to open drawer.
F4- End Sale
Press F4 to end a sale.
At the end of your shift:
Go to the employee tab
Copy Machine
How to make a copy
-Open top of heating lid
-Place paper under on screen under heating lid
-Close heading lid
-Press the key (1)
-Press the key (print)
How to make a fax
-Place paper in tray upside down
-Press (scan)
-Type in or select email address
-Press (OK)
Tools
If you need tools open drawer at desk