Toner Life Display Does Not Clear After Replacing

TN420/TN450 Toner Cartridge on DPC/MFC Printers

Posted by Richard Waugh on 12 July 2012 10:32 AM
Description:
The reset gear on the toner cartridge did not properly contact and reset the New Toner Sensor
within the
printer. The reset gear will operate only once after the toner cartridge is installed and the
position of the
gear cannot be reset after installation. To reset the Toner Life Display, a manual reset
procedure must
be performed.
Please verify the following before attempting a manual reset of the Toner Life Display
The toner cartridge was not a previously used toner in a printer
The toner cartridge is not a starter toner cartridge
The printer has the latest firmware update
Solution:
The following steps will need to be performed to manually reset the Toner Life Display
1. Open the front cover to the toner/drum section of the printer
2. Press the Clear/Back button and the following message should appear in the LCD
display Replace Drum? 1. Yes 2. No
3. RESET THE COUNTER IN THE FOLLOWING PROCEDURE BY PRINTER MODEL
AND
TONER TYPE
MFC models with numeric keypads
- TN420 standard toner: Press the *, 1 and 1 button in this order
- TN450 high yield toner: Press the *, 1 and 2 button in this order
- Unknown Toner Type: Press the *, 0 and 0 button in this order
DPC models without numeric keypads
- TN420 standard toner: Press the Start button, and press arrow up or arrow down
button to display 11 on the LCD display. Then press the OK button.
- TN450 high yield toner: Press the Start button, and press arrow up or arrow down
button to display 12 on the LCD display. Then press the OK button.
- Unknown Toner Type: Press the Start button, and press arrow up or arrow down
button to display 00 on the LCD display. Then press the OK button
The message Accepted should be appear on the LCD display.
4. After 2 seconds, Cover Open will appear on the LCD display.
5. Close the front cover and the operation is now completed.