Recurring Billing: Problem Statement

Setting up new service items for items to be billed monthly

Could have variable types of cost:
SKU-NOC Services these are fixed
TERACAI Labor that is usage
Expense that is usage
Print Services these are a fee above a certain threshold, with instances where
there may be a per use fee
These need to be able to be quoted in Cxtecs custom quoting tool
These need to be able to be processed in Cxtecs custom quoting tool, moved
through the Oracle Order Interface and into and Oracle Order Management.

The service, usage and subscription items are defined in Inventory.

Counters are defined and associated to usage items to track usage.
Items are quoted and once the quote is accepted by the customer, Order is created from the Quote
An Order is created in OM. The order consists of the shippable item(s) and the service, usage or
subscription items. A std. integration program will create a Contract in Service Contracts

The Service Contract has Service, Usage or Subscription lines. Usage lines get billed based on usage,
tracked through counters. Billing schedule is defined which ensures billing happens by integrating
with Oracle AR
Renewal rules ensure the contract gets renewed periodically and a notification goes to the contact
person in the contract