Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as EAA Mone by Act Ro. 1 of fo80 TPO wa Bank te proven conpalive financial services to our customers and creates value for our stakeholders ZN IK ‘through innovative products. TPB is '@ Gank, whose vision is “Yo be the leading bank in Tanzania in the provision of afordable, accessible and convenient financial services". As part of etective organizational development and management of its human capital in an effedive way, TPB commis itself toverds taining, retaining and developing the highly capable and qualified worlforce for TPH betterment and the Nation a large. BANKING OPERATION OFFICERS - SONGEA (2 POSITIONS) ‘Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized Banking Operations Officers (2 positions) to join the Technology and Operations team. The work station is Songea Reporting Line: Branch Manager (BM) or Branch Operations Manager (BOM) Locations: Songea Work Schedule: As per TPB Staff regulations Division: Branches ‘Salary: Commensurate to the Job Advertised Essential Duties and Responsibilities:- + Guide prospective customers who come over the counter for enauiries. * Coordinate all counter activities while ensuring that qualily service is provided to customers. + Receive Cash and Cheque deposits + Posting Transactions * Verify teller proof of cash and teller proof of cheques against actual documents by ticking and signing the printouts. * Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with the approval limits. + Handle Foreign Exchange Transactions * Cross sell Banks Products to Customers + Affixing photographs in new/continuation customer pass books * Correspond with Cards custodians on issues relating to ATM cards, check reports in order to solve customer complaints, + Any other duties as may be assigned by Supervisor/BF 0 from time to time. * Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank + Report Suspicious Transactions"Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your Customer(KYC)iCustomer Due Diligence (CDD) + Issue new passbooks and ID cards to new customers. * Scrutinizing and short casting customers passbooks before making payment on customer's accounts * Computing and charging commissions, interest and all other bank charges on customers. + Fill delivery notesiregisters for items moved from one office to another by post of dispatch. + Balancing teller's cash at the closure of business daily + Check and sign back-office entries raised by the respective clerksttellers + Prepare Bank reconeliation statement timely and accurately + Reconcile and clear all suspended transactions + Filingibundling records for safe keeping in the record rooms, KEY DUTIES: + To serve customer effectively + Posting transactions * Coordinate all counter activities while ensuring that quality service is provided to customers CONTRIBUTES TO * Customer ~ Service Dalivery/Enquiries + Efficient and Quality Service to Customers KEY PERFORMANCE INDICATORS + Customer Satisfaction + Individual Productivity and Turaround time + Minimum Cash Differences * Accuracy of Transactions Postings EXPERIENCE AND KNOWLEDGE REQUIRED: Education: Bachelor's degree!Advanced Diploma in Banking, Economics, Commerce,Business Administration, Finance, Accounting from any recognized University or equivalent qualification Experience: At least 1 - 3 years of relevant Banking Experience = Working knowledge of Equinox Functionality = Computer literate is desirable.Performance Measures () Ensure quality services to customers (i) Collection of all commissions, fees and charges at 100% (il) Increase of transactions and Deposit values as per strategic plan (wv) Dally Days work balanced, verified and signed (v) Ensure adherence to TPB core values (vi) Reconcile all accounts and prepare required reports (vil) Compliance with service delivery standards The posttion will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (dndlcating the position title in the subject heading} via e-mail to recruitment@postalbank.cotz, Applications via other methods will not be considered. Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications, ‘starting the Job advertised and the location. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application. Tanzanle Postal Bank i an Equal Opportunty Employer and ks very commited to environmental, health and safety Management. ‘Tanzania Postal Bank has a strong commitment to environmental, health and safety management. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a securty clearance; a competency assessment, physical capability assessment and reference checking, Please forward your applications before 24" December , 2014