Author

Dong Won
Cho

Walid Klibi

Title and Year

Published

Methodology

Focused
Area

Limitations

A framework for
measuring the
performance of
service supply
chain management
(2011)
The design of
robust valuecreating supply
chain networks :
critical review
(2009)

Fuzzy analytic
hierarchy process

Performance
measurement
on service
supply chain
instead of
manufacturing
Robustness
Supply Chain
Network
Design under
uncertainty
condition

Only application
to Hotel Supply
Chain

Supply Chain
Performance
Measurement

Failure to
include specific
long-term
perspective

SCN risk analysis :

Multi-criteria filtering
process
SCN hazards
modeling: multihazards arrival process
Scenario development
and sampling: Multiperiod plausible future
scenarios

SCN hazards
modeling (not
sufficient
evidence)
Few efficient
heuristic
methods
developed to
solve these
models.

Value-based SCN
design models
Modeling resilience
and responsiveness for
SCN design

Rajat
Bhagwat

Andreas
Otto

Performance
measurement of
supply chain
management:
Balanced scorecard
approach (2007)

Does supply chain

management really
pay? Six
perspectives to
measure the
performance of
managing a supply

Performance metrics
and SCM
Balanced scorecard for
performance
measurement from all
angel of business

Six complementary
ways to measure the
performance
1.System Dynamic
2.Operation Research
and Information

Failure to relate
the key measure
to performance
drivers by means
of cause and
effect
relationship

Supply Chain
Performance
Measurement

Failure to
communicate the
content and
rationale for the
SCM balance
scorecard.
Framework need
to be tested in
two directions:
1. Perspective
level.
2.Metrics level.

chain (2003)

Technology
3.Logistics
4.Marketing
5.Organisation
6. Strategy

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