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Exam A20 Preparation Guide
Exam A20 Preparation Guide
5 Administration
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Table of Contents
Citrix XenApp 6.5 Administration ..................................................................... i
1Y0-A20 Exam ................................................................................................... i
1 The Exam .......................................................................................................2
1.1 Purpose of the Preparation Guide and Exam ....................................2
1.2 Beta Testing an Exam .......................................................................2
1.3 Number of Questions ........................................................................2
1.4 Passing Score ....................................................................................3
1.5 Time Limit ........................................................................................3
1.6 Registration and Administration .......................................................3
1.7 Certification Tracks ..........................................................................3
1.8 Citrix Exam Retake Policies .............................................................4
1.9 Commenting During Live Exam .......................................................4
2 The Intended Audience ..................................................................................5
2.1 Intended Audience ............................................................................5
2.2 Defining the Role being Tested ........................................................5
3 Preparatory Recommendations for the Exam .................................................6
3.1 Introduction .......................................................................................6
3.2 Recommended Knowledge and Skills ..............................................6
3.3 Recommended Product Experience ..................................................6
3.4 Recommended Course ......................................................................7
4 Exam Sections and Weights ...........................................................................8
4.1 Introduction .......................................................................................8
4.2 Section Titles and Weights ...............................................................8
4.3 How Section Weights Relate to Questions on the Exam ..................8
5 Exam Objectives and Resources for the Exam ..............................................9
5.1 Introduction .......................................................................................9
5.2 Resources Used to Develop the Exam ..............................................9
5.3 Exam Objectives ............................................................................11
6 Appendix: Practice .......................................................................................15
The Exam
1.1 Purpose of
the Preparation
Guide and
Exam
This guide provides a list of objectives and resources that will help
candidates prepare for items on the 1Y0-A20 Citrix XenApp 6.5
Administration exam. Candidates should read this guide carefully before
attempting this exam.
The A20 exam was written to certify that candidates at least had the
minimum knowledge required by employers to perform the job of an
administrator. By passing this exam, candidates can show they have at least
the basic knowledge needed for installation, administration, support, and
troubleshooting of enterprise environments of Citrix XenApp 6.5 running
on Windows Server 2008 R2. However, to perform the job effectively,
candidates should also ensure that they have sufficient hands-on experience.
This exam does not test knowledge needed to perform server maintenance,
advanced configurations, or advanced troubleshooting. It also does not test
on features included in Citrix XenApp Platinum edition.
_____________________________________________________________
1.2 Beta Testing Citrix Education regularly beta tests the content of all high stakes
an Exam
certification exams. Once the questions are developed for an exam, Citrix
Education releases them in a beta exam for FREE. Beta exams count
toward Citrix Certification but candidates are only allowed to take them
once.
The Citrix XenApp 6.5 Administration (A20) exam was beta-tested from
September 9-October 7, 2011. A total of 120 candidates (38% from the
Americas, 57% from EMEA, and 5% from APAC) took it and also
completed a survey to determine how much experience they had with
XenApp 6.5. A professional then analyzed the exam and survey results to
determine which questions should be kept in the final versions of the exam.
This analysis provided the basis for a recommended passing score and time
limits for the exam. Once the passing score was determined, beta
candidates who obtained that score or higher, received a passing result on
the exam.
If you are interested in participating in future beta exams, please visit the
Citrix Education SME Hub to create a profile and indicate that you are
interested in taking beta exams.
1.3 Number of
Questions
1.4 Passing
Score
Type of Candidate
Native English
Speakers
Non-native English
speakers who take
exam in countries
where English is a
foreign language
Non-native English
speakers who take
exam in countries
where English is NOT
a foreign language
Notes
90 minutes
Time extension
granted automatically
1.6 Registration
and
Administration
1.7
Certification
Tracks
1.9
Commenting
During Live
Exam
2.1 Intended
Audience
The A20 exam is focused on those topics that were most important to those
who perform the role of a Citrix administrator. Citrix Education selected
these topics based on feedback from subject matter experts (SMEs) who
perform this role in the field. Those who serve as administrators may hold
various job titles such as:
Systems Administrator
Sales/System Engineer (SE)
Technical Support Staff
Systems Integrator
Citrix Certified Instructor (CCI)
Infrastructure Architect
Citrix Consultant
Field experts discussed the duties of the administrator role during a job task
analysis workshop (JTA). Depending on the job title, individuals in this role
could have different responsibilities. The experts who participated in the JTA,
arrived at a consensus on which tasks were the most important for
administrators and selected those as objectives for this test.
3.1
Introduction
3.2
Recommended
Knowledge and
Skills
3.3
Recommended
Product
Experience
Citrix Education recommends that prior to taking this exam candidates have
the knowledge, skills and abilities required to install, administer and support
an enterprise environment that contains a server farm running Citrix
XenApp 6.5 on Windows Server 2008 R2.
3.4
Recommended
Course
4.1
Introduction
4.2 Section
Titles and
Weights
Section
Understanding the Citrix Architecture
Licensing and Installing XenApp
Configuring XenApp Sessions
Configuring XenApp Policies
Publishing Applications and Content
Using Commands, Reports, Profiles, and Delegation
Monitoring and Managing Performance and Load
Configuring Printing
Enabling and Securing Web Access to Published
Applications and Content
Troubleshooting
Total
Weight
10%
5%
12%
10%
12%
7%
10%
9%
12%
13%
100%
The section weights included in this guide are intended to help you in
understanding how much of the exam is devoted to the topics listed. In
fact, the percentages directly map to the number of questions on the exam.
For example, if an exam has 60 questions, and Section 1 is weighted at
50%, then 30 of the questions on the exam will relate to Section 1
(60*50% = 30).
Please be warned that section weights are NOT used to calculate your
score. Scoring is far more complicated as exam questions may be given
different weights based on their overall importance. Because some
questions may have different point values assigned to them, section
weights and exam scores do not always have a one to one correlation.
For more information on how scoring works in Citrix exams read the blog
The Scoring Secrets for Citrix Exams - Divulged.
5.1
Introduction
All the questions on this exam were developed based on objectives. Exam
objectives are used to focus the test on the most important concepts. The
exam objectives in this test are based on the feedback provided by field
experts who perform the duties of a XenApp administrator on the job.
Exam objectives can be found in section 5.3.
In this guide we list all of the exam objectives and provide you with
suggested reading material to help prepare for the test. In some cases, the
objectives require that candidates have field experience including hands-on
experience installing, administering, supporting and troubleshooting Citrix
XenApp 6.5 in enterprise environments. By obtaining this experience,
candidates are more likely to pass this exam.
5.2 Resources
Used to
Develop the
Exam
http://support.citrix.com
/proddocs/topic/infocent
er/ic-how-to-use.html
10
5.3
Exam
Objectives
Section
Understanding
the Citrix
Architecture
Licensing and
Installing
XenApp
Objectives
Given stated requirements, identify the
steps to create and elect a dedicated
controller.
Recommend the type of data store to use to
meet given requirements.
Identify the appropriate service(s) to enable
and protocol(s) and/or port number(s) to
use, given a description of an environment.
Determine when it is appropriate to
configure worker groups.
Given a description of the Web Interface
architecture in a specific environment,
recommend or justify a location for the
Web Interface.
Given a list of installation methods and a
description of an environment that is using
the XenApp Server Role Manager for
installation, identify the most appropriate
way to complete the installation to meet the
needs of the environment.
11
Configuring
XenApp
Sessions
Configuring
XenApp Policies
12
Publishing
Applications and
Content
Using
Commands,
Reports,
Profiles, and
Delegation
Monitoring and
Managing
Performance and
Load
Configuring
Printing
13
Enabling and
Securing Web
Access to
Published
Applications and
Content
Troubleshooting
14
Appendix: Practice
Question 1
Question 2
Answer: B
Objective: Anticipate what will happen when smooth roaming is enabled.
Source: Citrix eDocs
XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage>
Configuring Printing and Maintaining XenApp Printing> Configuring
Printers for Mobile Workers
Citrix Education 2011 Citrix Systems, Inc. All rights reserved.
15
Question 3
Question 4
Local
Dynamic
Roaming
Mandatory
Answer: D
Objective: Based on a scenario, identify which type of profile to implement.
Source: CTX120285
16
Question 5
Scenario: There are 20 servers in a server farm, and each server has the
same hardware specifications. The administrator wants to load balance the
sessions in the farm based on:
80% CPU utilization
80% memory usage
150 page swaps per second
In order to meet these requirements, the administrator should __________.
(Choose the correct option to complete the sentence.)
A.
B.
C.
D.
E.
Answer: A
Objective: Given a scenario, determine when to use default, advanced or
custom load evaluator.
Source: Citrix eDocs
XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage> Manage
Server and Resource Loads
Question 6
17
Question 7
Answers: A and E
Objective: Determine how to configure load balancing policies to meet the
requirements of a given scenario.
Source: Citrix eDocs
XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage>
Maintaining Server Farms> Using Worker Groups for Enhanced Resource
Access
Question 8
User
Client Name
Client IP address
Client Computers OU
Answer: C
Objective: Given specific requirements, identify the most appropriate way
to configure session printing.
Source: Citrix eDocs
XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage>
Configuring and Maintaining XenApp Printing
Citrix Education 2011 Citrix Systems, Inc. All rights reserved.
18
Question 9
Answer: C
Objective: Identify which configurations are needed in Web Interface sites
to meet requirements.
Source: Citrix eDocs
Technologies> Web Interface> Web Interface 5.4> Web Interface
Administration> Managing Session Preferences
Question 10
Ensure the XenApp 6.5 server can join the existing farm.
Download the latest license file from the MyCitrix.com portal.
Check the Subscription Advantage date in the Citrix license file.
Upgrade the existing Citrix license server to the latest version and
check that it is accessible.
E. Set the product edition and model on the XenApp 6.5 server to match
the version in the Citrix license file.
Answers: C, D and E
Objective: Identify how to troubleshoot both Citrix and Microsoft licensing
issue.
Source: Citrix eDocs
Technologies> Licensing Your Product> Citrix Licensing 11.9> About this
Release
19