Mohammed Jaffar Haji

Personal Details
Nationality
Status
Date of Birth
Address

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Contacts

Bahraini
Single
September 11, 1993
Road 1210, Block 312, House 396, Manama,
Kingdom of Bahrain
(P.O. Box 11006)
-Mobile: (973) 36039100 Home: (973) 13688044
-Email: mo_haji111@hotmail.com

Education
University Education
Bahrain Polytechnic
-

Sept. 2011 - present

Human Resource Management

Quantitative Business Methods
- Business Research Methods
Applied Communication
- Project Management
Business Law
- Investments and Portfolio Management
UN Global Compact
- Derivatives and Alternative Investments
Management Information Systems
- Islamic Finance
Corporate Finance
GPA to date: 2.98

Primary and Secondary Education

Naseem International School
- International Baccalaureate Diploma
- High school Diploma (graduated with high distinction 94%)

1999 2011

Career
Zain Bahrain
Direct Debit Sales Team
May 2013 - July 2013
- Promoting Direct Debit services to customers
Customer Care Agent (Call Center)
July 2013 present
- Answering calls and solving issues on the spot
Personal Transferable Skills
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Presentation skills
Teamwork skills
Strong communication skills
Leadership skills
Time Management skills
Ability to work under pressure
Frequent user of MS Office and the internet in general

Interests & Activities

Was a member of Toastmasters from the Youth Leadership Program (YLP)

Was a member of the Student Council and Student Social Committee in high school
Was a member of Bahrain Universities Model United Nations
Interests include:
learning different languages;
reading and writing;
playing football;
volunteering in many activities
travelling

Achievements

Handled a variety of different customers through various levels of communication, from

independent agents, to face-to-face, to on the phone
Was assigned to be in charge of the whole call center department when there was no team leader
Have greatly enhanced my communication and confidence skills