Kimberly Roach

163 City Street, Southbank, Melbourne VIC, 3006 (0420) 461-354 kim.a.roach@hotmail.com
www.facebook.com/kimroach7

OBJECTIVE
I am an ambitious and versatile young professional with an international background who wishes to secure a job
within the sales/marketing or tourism industry. I am currently in Australia on a working holiday visa.

EDUCATION
Old Dominion University (ODU)

August 2010-August 2014

Norfolk, Virginia
Bachelor of Science degree with a major in Recreation and Tourism Studies and a minor in International
Studies. Concentration: Tourism Management.
RELATED COURSES:
Tourism and Hospitality Industry, Marketing Services, Public Speaking, Tourism and Cultural Heritage
Management, Festival and Event Management, Introduction to Tourism Management, Recreation Programming
and Leadership, International Politics, Applied Research and Evaluation in Recreation

PROFESSIONAL EXPERIENCE
The Backpack Youth Hostel: Travel Consultant, Receptionist, and Intern

May 2014 August 2014

Cape Town, South Africa
Provided high quality service to international guests at what has been voted as the #1 hostel in Africa
Worked closely with numerous tour companies, attended meetings at their headquarters to better
understand their services, received deposits, and organized pick-ups and other logistical arrangements for
guests tours in the greater Cape Town area
Worked with local vendors to select items for the hostels gift shop
Assisted management with administrative and promotional activities, answered telephone inquiries, and
occasionally served guests at the bar and caf
Collected and delivered donations to a local elementary school
Checked guests in and out of the hostel as well as answer any of their questions to the best of my
knowledge

The Granby Theater: Bartender (September 2013 May 2014) and Mojo Bones (June 2013-September 2013)
Norfolk, Virginia (both establishments)
Utilized high levels of energy and superior multi-tasking abilities in an extremely fast-paced environment
Understood and applied ABC regulations for beverage serving
Collected payment, opened tabs for customers, and worked with Point of Sale (POS) system
Maintained a balanced cash drawer

Joes Crab Shack: Waitress (May 2013 - September 2013) and Buffalo Wild Wings: (May 2012-May 2013)
Norfolk, Virginia (both establishments)
Handled cash, bused tables, and operated the POS computer system
Answered guests questions in a polite and helpful manner
Took orders from and delivered food to guests
Worked closely with management, bar, and kitchen staff in order to deliver quality service
Occasionally assigned closing tasks to other servers

Norfolk Chop House: Hostess

February 2012 May 2012

Norfolk, Virginia
Greeted guests at the door and handled all reservations at this 5-star, family-owned restaurant
Was responsible for answering the phone and taking messages
Escorted guests to their tables and presented the menus to them
Applied organizational skills to ensure that interactions between the kitchen, servers and customers went
smoothly

U.S. Embassy (Department of State): IT Office Assistant

May 2010 July 2010

Amman, Jordan
Provided assistance to users in identifying and resolving software and hardware problems, upgraded
software as per users needs, ensured that all hardware was properly stored, and provided assistance on
other IT-related issues

Modelicious Management: Model/Promoter

July 2007 May 2010

Amman, Jordan
As a model and promoter for this international modeling agency I practiced effective face-to-face
consumer engagement and marketing, was featured in many magazine spreads (and one magazine cover)
and walked the runway for fashion shows. Also promoted events and various clothing lines, and
interacted with photographers, management, other models, and business owners.

OTHER EXPERIENCE
CARE Now (Character and Resiliency Education), Recreation Leader at PB Young Elementary
Norfolk, Virginia
Once a week during my senior year I led a group of 12 underprivileged children in recreational activities
and assisted them in setting goals to improve their academic standings

ODU Special Olympics, Volunteer

Norfolk, Virginia
Provided assistance to children with disabilities during the event, encouraging them to participate and
assisting them with different recreational activities

Daffodil Festival, Volunteer

Gloucester, Virginia
Manned the ODU booth, distributed and collected surveys from festival attendees, and provided other
assistance as needed

Dog Park Movement Surveyor, Volunteer

Norfolk, Virginia
Surveyed local Norfolk residents by going door-to-door to understand the relative issues working in favor
or against the dog park constituent group. The survey results were used by the City of Norfolk.

Invisible Children, ODU club member

Norfolk, Virginia
Assisted in founding the ODU chapter of this charity, which provides aid to children in East and Central
Africa. Assisted in organizing a documentary screening at ODU, with a presentation from the charitys
representative.

RELATED SKILLS

Have lived in and visited several countries. My broad international experience supports my ability to
function effectively in cross-cultural situations.
RSA Certified
Linguistics: English (fluent), Spanish (conversational), French (basic)
CPR, AED & First Aid Certified
PADI Certified
Proficient in Microsoft Office applications, and social media
Possess strong leadership and organizational skills and am skilled at interacting with the public
Work well under pressure and in fast-paced environments