IPTX IP Telephony Express Version 4.0 Lab GuideIPT: Lab Guide Overview This guide presents the instructions and other information concerning the activities for this course. You can find the solutions in the activity answer key Outline This guide includes these activites: Lab 1-1; Initial Lab Configuration Lab 2-1: Configuring Cisco Unified CallManager Express = Lab 3-1: Configuring PSTN Interfaces and Dial Peers = Lab 4-1: Configuring Additional Cisco Unified CallManager Express Features = Lab 5-1: Configuring Cisco Unity Express Lab 6-1: Configuring Voice Hairpinning = Completed Worksheets Answer KeyLab 1-1: Initial Lab Configuration Complete this lab activity to practice what you leamed in the related module ty Objective In this activity, you will set up the Cisco Unified CallManager Express network. After completing this activity, you will be able to meet these objectives: = Configure Cisco Unified CallManager Express using the automated method = Configure Cisco Unified CallManager Express using the QCT Visual Objective The figure illustrates what you will accomplish in this activity Visual Objective for Lab 1-1: Initial Lab Configurat Podx ‘ata VIAN= 80 ty & Voice VLAN = 85 000 x001 Voice VLAN = x0 Ly— & y 1000 oor ONS 000 8001 These are the resources and equipment required to complete this activity: = Cisco Unified CallManager Express router = Two Cisco IP phones = Inline power-capable switeh = Student PC IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, neCommand List ‘The table describes the commands that are used in this activity. Command telephony-service setup Enters the automated configuration mode for the Cisco Unified CallManager Express setup show running-config RAM on the router ‘Shows the current configuration that is loaded and running in, Job Aid This job aid is available to help you complete the lab activity, Table 1 Pod | HostName | IP Address | Type | DHCP Pool IP Network | Default | Option 150 on Lowest Exclusion forDHCP | Router Ethernet Poot CallManager | Interface Express, Router Pod | CMERoutert | 10.10.0.1 24 | Data | 10.100.1-10.1000.10 | 10.10.0.0 24 | 10.10.0.1 1 70.15.0.1724 | voice | 10.16.0.1-10.150.10 | 10.15.0074 | 10.150. | 10.1004 Pod | CMERouter2 | 10.200.1/24 | Data | 10.200.1-10.200.10 | 10.20.0.0 24 | 10.20.01 2 10.250.1724 | Voice | 10.250.1-10250.10 | 10.250.0/24 | 10.250.1 | 10.2004 Pod | CMERouters | 10.30.0.1 24 | Data | 10.30.0.1-10.30.0.10 | 10.80.0.0 24 | 10.90.01 3 10.35.0.1724 | Voice | 10.35.0.1-10.35.0.10 | 10.350.0/24 | 10.360.1 | 10.3004 Pod | CMERoutert | 10.40.0.1/24 | Data | 10.400.1-10.400.10 | 104000/24 | 10.4001 4 | 10.450.1728 | Voice | 10.450.1-10.450.10 | 10.4500/24 | 10.450.1 | 10.4004 Pod | CMERouters | 10.50.0.1/24 | Data | 10.500.1-10500.10 | 10.6000/24 | 10.500.1 5 10.55.0.1728 | Voice | 10.55.0.1-10550.10 | 10.550.0/24 | 10.860.1 | 10.50.01 Pod | CMERouteré | 10.600.1/24 | Data | 10.60.0.1-10.60.0.10 | 10.60.0.0 24 | 10.60.01 6 ‘[ioes.o.ve4 | voice 10.65.0024 | 10.65.0.1 | 10.6001 Pod | CMERouter7 | 10.70.0.1 724 | Data 10.70.0024 | 10.7001 T | 10.750.128 | voce | 1075011075010 | 10.7590; | 107501 | 10.7004 Pod | CMERouter | 10.80.0.1124 | Dats | 1080011080010 | 108000/24 | 10.8001 8 - 70.85.0.128 | Voce | 10850.1-10.850.10 | 108500/24 | 10.850.1 | 1080041 {© 2006 Cisco Systems ne LabGude 3Task 1, Setting Up Configuration A (Two Cisco Unified IP Phone 7960 Phones): Automated Phone Setup In the first part of this task, you will use the setup utility to configure the Cisco Unified CallManager Express router and two Cisco Unified IP Phone 7960 phones, Activity Challenge Tasks In this task, ACME desires to deploy Cisco Unified CallManager Express and the associated IP phones in the easiest possible way. Use the setup utility to configure the following: Set the voice DHCP to a scope of 10.x5.0.0, subnet mask of 255.255.255.0, a default gateway of 10.x5.0.1, and a TFTP server of 10.x5.0.1. Exclude the first 10 addresses within this subnet (where x is your pod number). = Set the source address to 10.x5.0.1 with a port of 2000 (where x is your pod number) = Configure two dual-line phones. Choose the appropriate locale = The phones s number) jould have an extension range that starts with x000 (where x is your pod = IDs should be configured with a value from Table 3 (in the Job Aids section of Lab 2-1), Set up a voice-mail extension of 1999 (where « is your pod number). = Verify that the IP phones register and that calls can be placed between the two IP phones. Do not save the changes; reload the router. Activity Procedure Complete these steps: Step1 From global configuration mode, enter the command telephony-service setup. Step 2 When prompted with the choice to set up the DHCP service, choose Yes, Step 3 The IP network of the DHCP pool will be 10.x5.0.0 (where « is your pod number) Step4 The IP subnet will be 25.255.255.0 for all pods. Step 5 The TFTP server will be the Cisco Unified CallManager Express router with an IP address of 10.¥5.0.1 (where x is your pod number) Step 6 The default router for the pool will also be 10.x5.0.1 (where x is your pod number). Stop7 Answer service?” ‘es to the question, “Would you like to start setting up the telephony Step For the source IP address, enter 10.x8.0.1 (where x is your pod number) Step 8 Accept the default port of 2000 by pressing the Enter key. Step 10 When asked how many IP phones to configure, answer 10. Step 11 When asked whether dual lines are desired, answer Yes. Step 12. Choose the language that is desired on the phone (if'you are in the United States, ‘you may want to use the default —just press the Enter key), 4 IP Telephony Expross (PTX) v4.0 '© 2006 Cieca Systems, no.Step 13 Choose the country for call progress tones (if you are in the United States, you may want to use the default —just press the Enter key). Step 14 Choose the first extension number of x000 (where x is your pod number), step 15 When asked if DIDs are used, answer Yes. Stop 16 When asked for the full E.164 number, enter the value of 20x5859000 (where x is your pod number). Step 17 When asked if forwarding to voice mail is desired, enter Yes. Step 18 Enter the extension number x999 for voice mail (where x is your pod number). Step 19 Press the timeout. ter key to accept the default of 18 seconds for the call forwarding Step 20 When asked if'you want to start the configuration setup over, enter No unless you have made a mistake. Click Yes if any mistakes have been made, and start this task again. Step 21. Watch the console output (o see whether the phones register. You should see output similar to the following on the terminal window: Max 2 23:57:09.080: SIPPHONE-6-RBG! SEPOOOF2470F92E IP:10.15.0.11 Sock registered "ER: ephone-1 :1 DeviceType:Phone has Stop 22 Place a call between the two IP phones, Step 23 From privileged EXEC mode, use the show running-config command and view the changes made in the configuration, noticing the telephony service section in particular. Step 26 Do nor save the configuration, so that a manual configuration can be completed in the next task, Step 25 Reload the router. Stop 26 Hard-boot both of the Cisco IP phones by removing the cables for 10 seconds, Activity Ve ‘You have completed this task when you attain these results ication = Verify that a call can be placed between the two IP phones within the pod, = Verify that the configuration reflects the changes. Task 1, Setting Up Configuration B (One Cisco Unified IP Phone 7960 and One Cisco Unified IP Phone 7970): Automated Phone Setup In the second part ofthis task, you will use the setup utility to configure the Ciseo Uni CallManager Express router with one Cisco Unified IP Phone 7960 and one Cisco Unified IP Phone 7970. (© 2006 Geo Systems, ne. Lab GuiseActivity Challenge Tasks In this task, ACME desires to deploy Cisco Unified CallManager Express and the associated IP phones in the easiest possible way. Use the setup utility to configure the following = Set the voice DHCP to a scope of 10.x5.0.0, subnet mask of 255.255.255.0, default gateway of 10.x5.0.1, and a TPTP server of 10.x5.0.1. Exclude the first 10 addresses within this subnet (where x is your pod number). Sot the source address to 10.¥5.0.1 with a port of 2000 (where x is your pod number) = Configure two dual-line phones. = Choose the appropriate locale = The phones should have an extension range that starts with x000 (where x is your pod number). = DIDs should be configured with a value of 20x5559000 (where x is your pod number) = Set up a voice-mail extension of 1999 (where x is your pod number). = Verify that the IP phones register and that calls can be placed between the two IP phones. Do not save the changes; reload the router. Activity Procedure Complete these steps: ‘Step1 From global configuration mode, enter the command telephony-service setup. ‘Step2 When prompted with the choice to set up the DHCP service, choose Yes. ‘step3 The IP network of the DHCP pool will be 10.15.0.0 (where x is your pod number) Step4 The IP subnet will be 255.285.255.0 for all pods stepS The TFTP server will be the Cisco Unified CallManager Express router with an IP. address of 10.x5.0.1 (where x is your pod number), Step The default router for the pool will also be 10.5.0.1 (where x is your pod number). Step7 Answer Yes to the question about starting telephony service setup. Stop8 For the source IP address, enter 10.15.0.1 (where x is your pod number) Step9 Accept the default port of 2000 by pressing the Enter key Stop 10 When asked how many IP phones to configure, answer 10. Step 11 When asked whether dual lines are desired, answer Yes, Step 12 Choose the language that is desired on the phone (if you are in the United States, you may want to use the default —just press the Enter ke Stop 13. Choose the country for call progress tones (if you are in the United States, you may ‘want to use the default —just press the Enter key). Step 14 Choose the first extension number of x000 (where x is your pod number). When asked if DIDs are used, answer Yes. 6 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, nc‘Step 1 When asked for the full E.164 number, enter the value 2045859000 (where x is your pod number), Step 16 When asked if forwarding to voice mail is desired, enter Yes, Step 17 Enter the extension number for voice mail of +99 (where « is your pod number), Stop 18 Press the Enter key to accept the default of 18 seconds for the call forwarding timeout. step 19 When you are asked if you want to start the configuration over again, enter No, unless you have made a mistake. Enter Yes if any mistakes have been made and you wish to start this task over again. Step 20. Watch the console output to see whether the phones register. You should see output similar tothe following on the terminal window: Mar 2 23:57:09.080: SIPPHONE-6-REGISTER: ephone-1 SEPOOOF2470P92E IP:10.15.0.11 Socket:1 DeviceType:Phone has registered Step 21. Notice that the Cisco Unified IP Phone 7960 has registered and has a dial tone when it goes off hook. Stop 22 From privileged EXEC mode, use the show running-config command and view the changes made in the configuration, noticing the telephony-service section in particular. Stop 23 Reload the router, and do not save the configuration, so that a manual configuration can be completed in the next task. Activity Verification ‘You have completed this task when you attain these results: Verify that a call can be placed between the two IP phones within the pod. = Verify that the configuration reflects the changes. Task 2: Configuring the Cisco Unified CallManager Express Router Using the QCT In this task, you will use the Cisco IP Communications Express Quick Configuration Too! 10 configure the Cisco Unified CallManager Express router with a starting configuration. ity Procedure Complete these steps: Step1 Ensure that a console cable is connected from the student laptop to the console port of the router, ‘Step 2 From the desktop on the student laptop, open the QCT folder and open the file named “QCT.himl” ina web browser. You will need to disable popup blocking if it is enabled. ‘Step3 When prompted, agree to the licensing conditions by clicking the Launch Quick Config Wizard button, 1B 2006 Ciseo Systems, nc Lab Guide 7Step 4 Step 5 Step 6 Stop 7 Step 8 Step 9 Step 10 Step 14 Step 12 Step 13, Step 14 Step 15 Stop 16 Step 17 Step 18 On the Welcome page, click the Next button. Click the Typical Install radio button on the Installation Options page and leave all other settings at their defaults. ‘On the Basie Setup page under the Hardware page, click the Auto Detect Hardware button. Ifthe router is not detected correctly, contact your instructor. Under the General Router Info section, set a company name of Padx, a host name of CMERouterx, a router login of cisco, a router password of eiseo, and the appropriate time zone for the site where the class is located (where x is your pod number), (On the Internal Network page, leave all settings at their default On the Intemet Access Connection Setting page, set the Internet Access section to No. On the SIP Trunk Service page, leave all settings at their defaults, On the Phone System and Voicemail page, leave all settings at their defaults. ‘On the Phone System Features page, leave all settings at their defaults On the Phones and Users page for phone number 1, enter the MAC address of your first IP phone (from the sticker on the bottom of the phone). Then enter an extension number of x000 (where « is your pod number) On the Phones and Users page for phione number 2, enter the MAC address of your second IP phone (from the sticker on the bottom of the phone). Then enter an extension number of x001 (where x is your pod number) On click the Next button, e Phones and Users pay Review the configuration that is created and choose the appropriate COM port connected to the console port of the router On the Please Check the Following Before You Proceed page, check the check box next to 1) 1 Have Connected My PC to the Router’s Console. Then click the Upload button to upload the configuration. If there are any errors, contact your instructor. Save the configuration to a text file on the desktop, Activity Verification You have completed this task when you attain these results: = Verify that a configuration has been uploaded. = Verify that the two IP Phones register and can pl -e calls between each other. 8 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, IneLab 2-1: Configuring Cisco Unified CallManager Express Complete this lab activity to practice what you learned in the related module. Acti ty Objective In this activity, you will set up the Cisco Unified CallManager Express network, After completing this activity, you will be able to meet these objectives: © Construct an initial network configuration on the Ciseo Unified CallManager Express router ‘View the switch configuration Install the software on the Cisco Unified CallManager Express router Set up two SIP IP phones to register and place calls to each other Configure the Cisco Unified CallManager Express router and IP phones using the manual and partially automated setup Manua configure Cisco IP phones Assign an ephone-din to the ephone Visual Objective The figure illustrates what you will accomplish in this activity Visual Objective for Lab 2-1: Configuring Cisco Unified CallManager Express ata VLAN = 60 ty ee Voice VLAN = 85 x000 001 Vora wiannso ny, Sy Data VLA 5 sn one 1000 1001 8000 8001 RO RUSS La Z ee Required Resources ‘These are the resources and equipment required to complete this activity = Cisco Unified CallManager Express router (© 2006 iso Systems, nc Lab Guide= Two Cisco IP phones © Inline power-capable switch = Student PC 0 IP Telephony Express (PTX) v4.0 {© 2006 Cisco Systems, nc.Command List The table describes the commands that are used in this activity. ‘Command Description enable Enters privileged EXEC mode configure terminal Enters global configuration mode hostname name ‘Assigns a hast name to the router enable pasaword cisco | Assigns a password to enter privieged EXEC mode login: Enables logins on vty connections — ip address 10.x0.0.1 Sets the IP address on the interface - ne ehutdowo nab te fac Rinses show flash ‘Shows the contents of the flash memory - copy eource Cenis to oth soc tote dette ead telnet 10.0.0.4 Starts a Telnet session to the specified IP address ~ voice service voip Enters voice service configuration mode ” alloy-comections sip | Alows te Gen Und Calvareer Express to stun cals sip [Ena SP senizs nd ens SP eave me registrar server nates in eter svi on te Gea Uieg Saianagr expires min 60 max 600 | Express router voice register global _ | Enters voice register global configuration mode mode cme ‘Allows the Cisco Unified CalIManager Express router to have SIP endpoints source-address ‘Sets the source address for SIP messages originating from the 10.x0.0.1 router (© 2006 Cisco Systems, Ine Lab Gude ot‘Command load 7960-7940 00303020214 Description ‘Loads the firmuvare fo use for the Cisco Unified IP Phone 7860 and 7940 max-dn 1ax-pool ‘Sets the maximum number of ephone-dns that can be present ‘Sets the maximum number of endpoints that can register voice register dn 1 Creates a voice register directory number and register dn mode number x000 ‘Assigns a directory number to the ephone-din voice register pool 1 Enters voice register poo! made id mac AAAA.BBEB.CCCC ‘Associates the physical IP phone to the voice register poo! number i dn 7 ‘Assigns voice register directory number 1 to the top button codec g7ilulaw ‘Sets the codec to G.711 ‘tftp-server flash: P0s3-07-4-00.bin ‘Configures the fash memory device on the router as a TFT. upgrade Allows the firmware to be upgraded create profiles ‘Creates the configuration fles served by the Cisco Unified CallManager Express router ip dhcp excluded- address 10.x0.0.1 10.x0.0.10 Seis a range of addresses to be excluded from the DHCP poo! ‘show version Displays the configuration of system hardware, software version, ‘names and sources of configuration fles, and boat images show running-config ‘Shows the current configuration that is loaded and running in RAM on the router ‘ephony-service setup Enters the setup utility clock set hhonm:ss day-of-month month year ‘Sets the date and time ip dhep pool cvEx Defines @ DHGP pool and enters DHCP pool mode network 10.x0.0.0 255.255.255.0 Enlers a network range and subnet mask to use to assign an address and mask to the DHCP clients default-router 10.x0.0.1 ‘Sets the default gateway that will be assigned to the DHCP clients option 150 ip 10.%0.0.1 ‘Sots the TFTP server that will be assigned to the DHCP clients no telephony- Clears the Cisco Unified GallManager Express configuration max-ephones ‘Sets the maximum number of ephones thal can be present ip source-address 10.x0.0.1 port 2000 ‘Sats the interface where Cisco Unified CallManager Express will listen for SCCP messages time-zone ‘Sets the time zone for a Cisco IP phone clock create cnf-file: keepalive 10 ephone-dn 1 dual-line Creates XML files for configuring the IP phones Ses the keepalive to 10 seconds Creates an ephone-di 12 IP Telephony Express (PTX) v4.0 "© 2006 Cisco Systems. IneCommand Description auto assign 2 to 2 name John Smith ‘ephone 2 mac-address H.H.H debug ephone register ‘Assigns @ name to the ephone-dn Creates an ephone ‘Assigns a physical device to an ephone Displays Cisco IP phone registration activity type 7960 button 2:2 ‘Assigns a model of IP phone to the ephone ‘Assigns an ephone-dn toa line on the ephone Turns on autoregistration and configuration of new ephone-dns Job Aids ‘These job aids are available to help you complete the lab activity Table 2 Pod |HostName | IP Address | Type | DHCP Pool IP Network Default | Option 150 ofcisco | onLowest Exclusion forDHcP | Router Unified Ethernet Poo! CallManager | Interface Express | Router | CMERoutert | 10.10.0.1/24 | Data 70.10.0.1-10.10.0.10 | 10.10.00728 | 10.1001 10.15.0.1124 | Voice 70,150.1-10.1.0.10 | 10.150.026 | 10.15.0.1 | 10.100.1 Pod | CMERouter2 | 10.20.0.1/24 | Data | 10.200.1-10.200.10 | 10200072 | 10.2001 2 10.250.1724 | Vowe | 10.25.0.1-10.250.10 | 10.250.0/24 | 10250. | 102004 Pod | CMERouter3 | 10:30.0.1/24 | Data | 10.300.1-10.300.10 | to.s000/26 | 10.900.1 3 10.350.1724 | Voice | 10.35.0.1-10.350.10 | 10.35.0.0/24 | 10350. | 10.90.04 Pod | CMEROuters | 10.40.0.1/24 | Data | 10.400.1-10.400.10 | 10.40.0.0/28 | 10.400.1 i 10.45.0.1724 | Voiwe | 10.45.0.1-10.450.10 | 10.45.0.0/24 | 10.450.1 | 10.40.01 Pod | CMERouterS | 10.50.0.1/24 | Date | 10500.1-10.50.0.10 | 10.50.00/24 | 105001 5 [1055.0.1724 | voice | 10.550.1-10650.10 | 195500724 | 10.5501 | 105004 Pod | CMERouter6 | 10.60.0.1/24 | Data | 10600.1-10.60.0.10 | 10.60.00/24 | 106001 6 10.65.0.1128 | Voice 10.65.0.1-10.65.0.10 | 10.650.0 24 | 10.65.0.1 | 1060.01 CMERouter? | 10.70.0.1 24 | Data 40.70.0.1-10.70.0.10 | 10.70.0.0724 | 10.70.01 CMERoutes | 10.80.0.1 724 10.75.0.1124 40.75.0.1-10.75.0.10 | 10.750.0/24 | 10.750.1 | 10.70.01 10.80.0.1-10.80.0.10 | 10.80.0.0/24 | 10.80.0.1 10.85.0.1728 | Voice t t 10.85.0.1-10.85.0.10 | 10.850.0/24 | 10.850.1 | 10.8001 (© 2006 Cisco Systems, In. Lab Gude 18Table 3 Pod | Dial Plan—Extension Numbers | Voice-Mall Extension First £.164 DID Number Pod 1 | 1000-1099) 1999 2015559000 Pod2 | 2000-2099 2099 "| 2025559000 Pod3 | 3000-3009 3999 | 2035859000 Pod4 | 4000-4099 4999 | 2045859000 —_ Poss | 5000-5009 5999 - | 2055559000 Poss | 6000-6099 6999 2085659000 Poa? | 7000-7009 7999 2075659000 “Pos | 8000-8089 8999 72085559000 14 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, IneWorksheets ‘These worksheets can be used to document your activities and as a reference for Labs 2-1, 3+ 4-1, and 5-1. Completed versions of the worksheets appear at the end of the Lab 6-1 Pod 1 Ephone-dn Tagor [Number | Function Applied To Settings Seq. No. 1 2 Pod 1 Dial Peer ‘Tag | Destination | incoming _| Port or Session Target | Settings No, | Patten | Called Number 1 2 3 a 5 6 7 8 {© 2006 Cisoo Systems Ine. Lab Gude 18Pod 1 Identity Username | FirstName | LastName | Epnone | Comments CME om i | Cisco Unified ‘Administrator / CallManager Express administrator isco Unity, x x Xx | Cisco Unity Express Express administrator Administrator | Customer x x | Cisco Unifiea ‘Administrator CallManager Express | customer administrator First user ‘Second user Pod 1 Cisco Unity Express Numbers Number | Comments Voice-mai pilot number Default Auto Attendant ‘Agministrator TU! Ml On | wa ofr Custom Auto Attendant Domain name 46 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, ne.Task 1: Setting Up the Initial Configuration In this task, you will construct an initial network configuration on the Cisco Unified CallManager Express router. Activity Challenge Tasks In this lab, ACME Company has decided to deploy Cisco Unified CallManager Express in the enterprise. First, you must configure the Cisco Unified CallManager Express router and verily connectivity. You should configure the router with the following (go to the Activity Procedure if you are unable to configure any of these goals): = Aname of CMERouterx (where x is your pod number) m= Anenable password of “Cisco” = The ability to telnet to the system with a password of “Cisco” = Console messagi that cause any entered characters to be redisplayed on the terminal m= Name resolution disabled (because no DNS is available in classroom) = A DHCP scope that will issue the IP addresses, subnet mask, and default gateway for your assigned data subnet = The lowest Ethernet interface configured with an 802.1Q trunk and IP addresses for your assigned voice and data subnets GRP configured with an autonomous system of 100 and able to route for all 10.0.0.0 networks = Connectivity, by pinging other pods Complete these steps: Step1 The instructor assigns the pod number for the class. Step2 Connect to the console of your Cisco Unified CallManager Express router. Step3 Enter the command enable to enter privileged EXEC mode. Step4 Enter global configuration mode by entering the command configure terminal, Step5 From the router(config)# prompt, enter the host name of your router using the command hostname CMERouterx, where x is your pod number. Use Table 2 in the Job Aids section of this lab to verify your configuration Step6 Set an enable password of cisco by using the enable password cisco command (please do not deviate from this password), step7 Use the command no ip domain-lookup to disable name resolution (because there is no DNS server in the classroom lab). ‘Sstep8 Enter the command line vty 0 4 to enter the line configuration mode. ‘Step9 From the (config-line)# prompt, enter the command password cisco Step 10 From the (config-line}# prompt, enter the command login Step 11 From the (config-line}# prompt, enter the command logging synchronous, '© 2006 Cisoo Systems, no Lab Gude 7Step 12 Step 13 ‘Stop 14 Stop 15 Step 16 Step 17 Step 18 Step 19 Stop 20 Step 21 Step 22 Stop 23 Step 24 Step 25 Stop 26 Stop 27 Step 28 Step 29 Step 30 Step 31 Stop 32 step 33, Step 34 Step 35 From the (config-line}# prompt, enter the command no exee-timeout. Enter the command line console 0 to enter the Line configuration mode. From the (config-line)# prompt, enter the command password cisco, From the (config-tine)# prompt. enter the command login, From the (config-line)# prompt, enter the command logging synchronous, From the (config-line)# prompt, enter the command no exec-timeout, Enter the configuration mode for the Fast Ethernet interface 0/0.x0 by using the command interface fastethernet 0/0.x0 (where x is your pod number), Enter the command encapsulation dotlq xf (where x is your pod number). Ifa warning message appears, ignore it enter the IP address for the data VLAN from .285.255.0 command (where x is your From subinterface configuration mode, Table 2 using the ip address 10.x0.0.1 2 pod number). Enter the configuration mode for the Fast Ethernet interface 0/0.x3 by using the command interface fastethernet 0/0.x5 (where x is your pod number). Enter the command encapsulation dotlq x5 (where x is your pod number) From subinterface configuration mode, enter the IP address for the voice VLAN from Table 2 using the ip address 10.x5.0.1 255.255.255.0 command (where x is your pod number). Enter the configuration mode for the Fast Ethernet interface 0/0 by using the command interface fastethernet 0/0. From subinterface configuration mode, enter the no shutdown command. Enter exit to return to global configuration mode. Enter the command ip dhep excluded-address 10.x0.0.1 10.x0.0.10 (where x is your pod number). Enter the command ip dhep excluded-address 10.x5.0.1 10.x5.0.10 (where x is your pod number). Enter the command ip dhep pool CMEDatax (where x is your pod number), Use the network 10.x0.0.0 255.255.255.0 command to set up the range of addresses that will be used (where x is your pod number). Enter the default-router 10.x0.0.1 command (where x is your pod number). Enter exit to retum to global configuration mode. Use the router eigep 100 command to start an EIGRP process with an autonomous system of 100. Enter the network 10.0.0.0 command to enable EIGRP on all 10.0.0. networks. A console message should appear indicating that an adjacency has been formed. 18 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, Ine.Step 36 Use the show ip route command to verify that EIGRP routes appear in the routing, table. Step 37 Verify connectivity by pinging the 10.x0.0.2 address (where x is your pod number). ‘Step 38 Save the configuration by using the eopy running-config startup-config command. Activity Verification You have completed this task when you attain these results; = Verify the ability to ping the 10.x0.0.1 addresses of all other pods. = Verify that the configuration has been saved. Task 2: Viewing the Switch Configuration In this task, you will view the switch configuration, Activity Challenge Tasks In this task, ACME has configured the router with a basi configurations of the switches need to be verified, -onfiguration, and now the Telnet to the switch at 10.0.0.4 (or the IP address provided by the instructor). = Verify thatthe proper configuration ison the switch ports that have been assigned to your pod. Activity Procedure Complete these steps: Stop 1 The instructor will diagram the ports that are assigned to the two phones in the pods, Step 2 Telnet to the switch by entering telnet 10.0.0.4 (or the IP address that the instructor gives). Step 3 Enter the password cisco. Step 4 Enter the command enable to enter privileged EXEC mode. Enter the password cisco. Step 5 Use the command show running-config to view the configuration on your IP phone ports, Step6 — What is the data VLAN? __ Step7 What is the voice VLAN? ity Verification ‘You have completed this task when you attain these results = Verify that you can view the configuration on your assigned ports = Verify that you can obtain the data and voive VLAN. (© 2006 Cisco Systems, ne LabGude 19Task 3: Installing the Cisco Unified CallManager Express Software In this task, you will install the software on the Cisco Unified CallManager Express router. Activity Challenge Tasks In this task, ACME has configured the router with a basic configuration, but the version of Cisco IOS software on the router does not support Cisco Unified CallManager Express. The version of Cisco IOS software must be updated as follows: = Use Cisco IOS commands to verify the current version of Cisco 10S software. = Use Cisco 10S commands to copy the appropriate Cisco IOS file (for example, c3725- ipvoice-mz.123-11.XL.bin) from the ETP server specified by your instructor. Be sure to clear the contents of flash to make room for this version of Cisco IOS software. = Use the archive command to extract the cme-basic-123-1 1XLar files and 7970-602sr1- S.tar files from the location specified by your instructor to the flash memory of the router. = Save your configuration, Activity Procedure ‘Complete these steps: Tip Make sure that your flash is emply before proceeding, Use the erase flash command. Step1 From privileged EXEC mode, enter copy ftp:i//P_Addrifilename_provided_by instructor flash: (where the IP address of the FTP server and the filename provided by your instructor), For example. enter copy ftp://10.10.0.100/IOSVERSION flash: If the file already exists, overwrite the file Note Your instructor will give you the Cisco 10S version fle to use. Step2 When you are prompted to overwrite flash, enter y for yes. Step3 The file will be written to flash, which will take a couple of minutes to complete. Step 4 Use the show flash command to verify that the Cisco 10S file is present in flash memory. Step5 When the upload of Cisco 10S software is complete, reload the router. Step6 Verify the version of Cisco 1OS software running on your router by using the show version command, The version should be 12.3(11) XL. Step7 Enter show flash to view the contents, Step8 From privileged EXEC mode, enter the command archive tar /xtract thep:///P_Addr/basic.tar flash: (where the TFTP server IP address is provided by ‘your insiructor). This is used to extract the Cisco Unified CallManager Express files from a .tar file and put them in flash locally. The URL will be provided by the instructor. 20. IP Telephony Express (PTX) v4.0, {© 2006 Cisco Systems, nc.Step9 Enter show flash to verify memory. that the files that were extracted are present in flash Step10 If you have a Cisco Unified IP Phone 7970, enter the command archive tar /xtraet teps//IP_Addr17970-602se1-S.tar flash: (where the TFTP server IP address is provided by your instructor) from privileged EXEC mode. This is used to extract the firmware files for the Cisco Unified IP Phone 7970. Step 11 Enter show flash to verify that the files that were extracted are present in flash memory. Step 12 Use the show running-config command to obtain a baseline understanding of the configuration Activity Verification ‘You have completed this task when you atain these results: = Verify that the Cisco Unified CallManager Express files are present in flash = Verify that the version of Cisco 10S software is 12.3( XL, You understand the base configuration after installation, Task 4: Configuring SIP IP Phones (Requires Two Cisco Unified IP Phone 7960 Phones) (Optional, Time Permitting) In this task, you will complete the steps required for the Cisco Unified CallManager Express system to have two SIP IP phones register and place calls to each other. Activity Challenge Tasks In this task, ACME desires to deploy Cisco Unified CallManager Express and IP phones, Use Cisco 10S commands to achieve the following goals: = Configure the Cisco Unified CallManager Express as @ registrar server. = Configure the Cisco Unified CallManager Express SIP system settings. = Configure the voice register directory number and voice register pool. Activity Procedure Complete these steps: Step1 Enter the command ip dhep pool CMEVoicex (where « is your pod number), Stop 2 Use the network 10.15.0.0 255.2 command to set up the range of addresses, that will be used (where x is your pod number). Step3 Enter the command default-router 10.x5.0.1 (where x is your pod number). Step4 Enter the command option 150 ip 10.x5.0.1 to assign the TFTP server (where .x is your pod number). Step5 From privileged EXEC mode, enter copy ftp://IP_Addr/P0S3-07-4-00.bin flash: (where the IP address of the FTP server and the filename will be provided by your instructor). For example, enter copy ftp://10.10.0.100/P0S3-07-4-00bin flash. If the file already exists, overwrite the file '© 2006 Cisco Systems, no. LabGude 21Step 6 Stop 7 Step Step 9 Stop 10 step 11 Step 12 Step 13 Step 14 Step 15 Step 16 Stop 17 Step 18 step 19 Step 20 Stop 21 Step 22 Step 23 Step 24 Stop 25 Step 26 Step 27 From global configuration mode, enter the command voice service voip. Enter the allow-conneections sip to sip command trom voice service mode to allow the Cisco Unified CallManager Express to set up calls between tivo SIP endpoints Enter the sip command from voice service mode to enable SIP services and enter SIP server mode. inter the registrar server expires min 60 max 600 command to enable the registrar service on the Cisco Unified CallManager Express router. Enter exit to go to voice service VoIP mode. Enter exit to go to global configuration mode. Enter voice register global mode by entering the command voice register global. Enter mode eme to allow the Cisco Unified CallManager Express router to have SIP. endpoints, Use the command source-address 10.x0.00.1 to set the source address for SIP messages originating from the router (where x is your pod number) Associate the model of the SIP phones with a firmware file using the load 7960- 7940 POS3-07-4-00 command. Use the command max-dn 4 to set the maximum number of extensions. Use the command max-pool 2 to set the maximum number of endpoints that can register Enter exit to go to global configuration mode, Enter voice register dn 1 to create voice register directory number I and enter voice From the subconfiguration mode, enter number 1100 to assign a number to voice register directory number I Enter voice register dn 2 to create voice register directory number 2 and enter voice register dn mode. From the subconfiguration mode, enter number 1101 to assign a number to the voice register directory number 2, Enter exit to go to global configuration mode. Enter voice register pool 1 to create voice register poo! I and enter voice register - pool mode, From the subconfiguration mode, enter id mac 4444. BBBB.CCCC to associate the physical IP phone to voice register pool I (where AAAA.BBBB.CCCC is the MAC address of the first Cisco Unified IP Phone 7960). Use the command type 7960 to associate the model of phone to this voice register pool Use the command number 1 dn 1 to assign voice top button of the first SIP IP phone. gister directory number | to the 22 IP Telephony Express (IPTX) v8.0 (© 2006 cisco Systems, ne.Step 28 Set the codec to G.711 by using the command codec g71LLulaw, Step29 Enter voice register pool 2 to create voice register pool 2 and enter voice register dn mode. Step 30 From the subconfiguration mode, enter id mac 4444, BBBB.CCCC to associate the physical IP phone to voice register pool 2 (where AAA. BBBB.CCCC is the MAC address of the second Cisco Unified IP Phone 7960. Step 31 Use the command type 7960 to associate the model of phone to this voice register pool Step 32 Use the command number 1 dn 2 to assign voice register directory number 2 to the top button of the second SIP IP phone. Step 33 Set the codec to G.711 by using the command codec g71 Tula. Step 34 Enter exit fo go to global configuration mode, Step 35 Use the command tftp-server flash:P0S3-07-4-00.bin from global configuration mode to serve the firmware file, Stop 36 Use the command tftp-server flash:P003-07-4-00.bin from global configuration mode to serve the firmware file Step 37 Use the command tftp-server flash:P0S3-07-4-00.loads from global configuration mode to serve the firmware file Step 38 Use the command tftp-server flash:P0S3-07-4-00.sb2 from global configuration mode to serve the firmware file Step 39 Use the command tftp-server flash:P003-07-4-00.sbn from global configuration mode to serve the firmware file ‘Step 40 Enter the command voice register global to enter voice register global mode. Step 41 Enter the command upgrade to allow the firmware to be upgraded ‘Step 42 Enter the command create profile to create the configuration files served by the Cisco Unitied CallManager Express router. Step 43 Plug the two IP phones into the switch ports assigned to you by your instructor. ‘Step 44 When both IP phones have booted, place a call from one IP phone to the other and verify functionality Step 45 Do not save the configuration Step 46 Reload the router. Activity Verification ‘You have completed this task when you attain these results: ‘= Verify that both phones are configured and registered. = Verify that calls can be placed between the (wo phones in the pod. (© 2006 Cisco Systems, In. LabGuee 25Task 5: Configuring Manual and Partially Automated Shared Setup In this task, you will configure the Cisco Unified CallManager Express router and IP phones using manual and partially automated setup. Activity Challenge Tasks In this task, ACME desires to deploy Cisco Unified CallManager Express and IP phones. Use Cisco 10S commands to achieve the following goals: = Configure a voice DHCP scope of 10..5.0.0, subnet mask of 255.255,255.0, default gateway of 10.x5.0.1, and TFTP server of 10.x5.0.1 (where x is your pod number). Sot the source address to 10.x5.0.1 with a port of 2000 (where x is your pod number) = Configure four dual-line phones. Choose the appropriate locale. = The phones should have an extension range that starts with x000 (where x is your pod number). DIDS should be configured with a value from Table 3 in the Job Aids section. © Sel up a voice-mail extension of x99 (where x is your pod number). © Do not plug in the IP phones yet Activity Procedure Complete these steps: Step1 From terminal connection to the Cisco Unified CallManager Express router, use the show running-config | begin tele command to verify that the telephony service has not been configured. If'a configuration exists, use the mo telephony-service ‘command to erase any configuration, Step2 Unplug both IP phones. Step3 Set the time and date of the router with the command elock set. The local date and time will be relevant in a later lab and need to be set accurately. Step4 Enter the command ip dhep pool CMEVoicer (where x is your pod number), Stop5 Use the network 10.x5.0.0 255.255.255.0 command to set up the range of addresses that will be used (where x is your pod number), Step6 Enter the command default-router 10.x5.0.1 (where x is your pod number), ‘Step7 Enter the command option 150 ip 10.x5. your pod number) 1 to assign the TFTP server (where x is Step 8 Enter exit to return to global configuration mode, ‘Step9 Enter the show flash command from privileged EXEC mode and note the firmware files present; for example, PO0303020214.bin. Write down the firmware files present in flash: 24 IP Telephony Express (IPTX) v4.0 (© 2006 Cisco Systems, neStep 10 Enter the command configure terminal to enter global configuration mode. Step 11. Use the command tftp-server flash: P00307021023.bin to allow the firmware files to be accessed through the TFTP server. Stop 12 If you are using a Cisco Unified IP Phone 7970, enter the following commands to serve the five files required by this model: tftp-server flash:Jar70,2—9-2-26.sbn ‘thtp-server flash: TERM70.7-0-3-05.loads {ftp-server flash:term70.DEFAULT.loads -26.sbn Step 13 Enter telephony service mode by entering the command telephony-serviee from. global configuration mode. Step 14 Enter the command may-ephones 2 (this number is sufficient for the classroom lab). Step 15 Enter the command may-dn 20 (this number is sufficient for the classroom lab), Step 16 Load the firmware and associate it with the Cisco Unified IP Phone 7960 by centering the command load 7960-7940 P0030702T023. (Do not put the firmware file suffix on the end.) Step 17 Load the firmware and associate it with the Cisco Unified IP Phone 7970 by entering the command load 7970 TERM70.6-0-2SR1-0-5s, (Do not put the firmware file suffix on the end.) Stop 18 Next, use the ip source-address 10.x5.0.1 port 2000 command (where x is your number) to define the address where the Cisco Unified CallManager Express rout is listening for registrations (SCCP messages). Step 19 Set the time zone to your current location by using the command time-zone. ‘Step 20. Use the create enf-files command to build XML configuration files that will be used by the phones during the boot process. Step 21. Set the keepalive interval to 10 seconds by entering the command keepalive 10. Step 22 Use the command show running-config | begin tele to view the results of the ‘manual configuration. Step 23. Ensure that no IP phones are plugged in Verification You have completed this task when you attain this result: m= Verify that you have successfully configured the Cisco Unified CallManager Express router and phones using the manual and partially automated setup. {© 2006 Cisco Systems, ne. Lab Guide 25Task 6: Configuring Manual Phone Setup In this task, you will manually configure either a Cisco Unified IP Phone 7970, i present, or ‘one of two Cisco Unified IP Phone 7960 phones in the pod. Activity Challenge Tasks In this task, ACME desires to deploy Cisco Unified CallManager Express and IP phones. Use Cisco IOS commands to achieve the following goals: Activity Procedure = Manually configure a Cisco Unified IP Phone 7970, if present in the pod, or one of the two Cisco Unified IP Phone 7960 phones, with an extension of x000 (where x is your pod number), and connect the IP phone to the network | Assign a name of John Smith to the IP phone, Complete these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Stop 6 Step 7 Step 8 Step9 Step 10 Step 14 Step 12 Stop 13, Stop 14 Step 15 Verify that the IP phones are not plugged in. From global configuration mode, add an ephone-dn for the first line appeara the first phone in the pod by entering the ephone-dn I dual-line command, {In ephone-dn mode, enter the number 000 command (where x is your pod number). Enter the name that will be associated with this directory number by using the name firsiname lastame command. Either make up a name or use the name of a student (example: name John Smith), Enter the command ephone 1 to enter ephone configuration mode for the first phone in the pod, ‘The MAC address is on a sticker on the bottom of the phone. In the space provided, write down the MAC address of the phone: Now that the MAC address of the phone is known, assign it to ephone | with the ‘mac-address /1.H.H command (where H is equal to four hexadecimal characters). Assign the ephone-dn to the ephone line with the button 1:1 command. Exit global configuration mode. Enter the debug ephone register command, Plug in the configured IP phone. View the ephone registration debugging output. Verity that the phone has registered and thatthe proper directory number appears with the Tt Enter exit to go back to global configuration mode, Enter undebug all to turn off all debugging 26 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, rcActivity Verification You have completed this task when you attain this result: = Verify that one of the two phones is configured. Task 7: Configuring Partially Automated Setup (Cisco Unified IP Phone 7960) In this task, you will complete the steps required for the Cisco Unified CallManager Express system to assign an ephone-dn to the ephone. Activity Challenge Tasks In this task, ACME desires to deploy Cisco Unified CallManager Express and IP phones. Use Cisco IOS commands to achieve the followi = Configure the second IP phone using the auto m= Attach the second IP phone to the network. Activity Procedure Complete these steps: Step 1 Adda second ephone-dn by using the ephone-dn 2 dual-line command Step2 Use the number x001 command to add a directory number (where x is your pod number) Step3 Enter telephony service mode by entering the telephony-service command from global configuration mode. Step 4 Turn on the ability to automatically assign numbers by entering the command auto assign 2 to 2. Step5 Plug in the remaining unplugged IP phone. Step6 Verify that both phones are registered and configured. Step7 Place a call from one phone to the other in the pod to verify the configuration Step8 If your call is successful, save your configuration with the command eopy runnit config startup-config. ity Verification ‘You have completed this task when you attain these results: = Verify that both phones are configured and registered. = Verify that calls can be placed between the two phones in the pod. {© 2006 Cisco Systems, in. LabGuse 7Lab 3-1: Configuring PSTN Interfaces and Dial Peers ‘Complete this lab activity to practice what you learned in the related module, Activity Objective In this activity, you will configure analog voice interfaces, digital voice interfaces, and dial peers to set up VoIP communications. After completing this activity, you will be able to meet these objectives: = Configure the analog ports on the router = Configure POTS dial peers for analog ports = Configure the POTS PRI dial peers = Configure the POTS PRI interface = Configure VoIP dial peers to other pods Visual Objective VoIP over oe PSTN ~ v zazsssanne T F om Sots Ky Sa TN 28 IP Telephony Express (PTH) v4.0, (© 2006 Cisco Systems, noRequired Resources These are the resources and equipment required to complete this activity = One analog phone with an RJ-11 cable = Serial cable for the Frame Relay connection = RELI cable to connect to the PSTN = Worksheets from Lab 2-1 or completed worksheets from the end of Lab 6-1 Command List The table describes the commands that are used in this activity, Command Description enable Enters pivleged EXEC mode configure terminal Enters global configuration mode voice-port mod/port Enters voice-port configuration mode eptone cptones Sets call progress tones a “ging cadence cadence | Sets he ringon avoice port 7 “ghow voice port Displays the voice port configuration - inod/pore ring number 1 ‘Sets number of rings until the FXO por is answered dial-peer voice cag Defines @ dial peer and enters dial-peer mode pots Defines a pattern of digits on a dial peer port nod/port ‘sar apoio a dpa Zorvard-digite ali | Scie hdl poor to foward ol Gale Gentaton = ows back oe conan vl connection plar Sats tevin por forward to an ooeon wih any te seeatcles Sorat eda switch type et te IW sich pe sag netrovi-clock- Sais the WAN wiotace card (Io pte Go ome BETES ie sioe | Rie contrclier 71 Err te orca seatie/pere | Eraning wf [Ses tearing nt Ti Hinecods baze Sats te codng io BEES clock source Hine | Ses he cocking be colaned Foe the pri-sroup timeslots 1 | Set a PRI grup wih nels F24 me thoy interface serial | Sow sa roc due mod/port :23 (© 2006 Cisco Systems, Ine. LabGude 29Description voice translation-rule * rule precedence match- pattern voice tranalation-— profile name translate called name- incoming called-nunber 20x5559. translation-profile incoming name direct-inward-dial show controller serial mod/port ‘Shows the ISDN switch type and the status of Layers 1, 2, and 3 Displays the configuration, beginning atthe telephony-service section Defines a translation rule for voice cals, Defines call vanslation erteria Defines a transiation profile for voice calls ‘Applies @ translation rule tothe inbound callee-party number ‘Assigns the dial peer based on the called number ‘Assigns a translation profile to a dial peer to handle incoming calls Enables DID on the dial peer Displays the controler interface serial mod/port clock rate rate Enters interface configuration mode Sets the clock speed on a DCE serial interface ip address 10.100.0.x 255.255,255.0 ‘Sets an IP address and subnet mask on an interface no shutdown Enables an interface codec codec ession target IPv4: IP Sets a VoIP target on a dial peer Sets the codec fora dial peer copy running-config startup-config dial-peer cor custom @ial-peer cor list Saves changes to NVRAM Enters COR mode, where a name can be defined Defines a COR name J Sats @ COR list name member member ‘Assigns @ member to @ COR list corlist incoming listname corlist outgoing stname | Assigns an inbound COR list to the dial peer or ephone-dn ‘Assigns an outbound COR list to the dial peer or ephone-an 30. Telephony Express (IPT) wa.0 (© 2006 Cisco Systems, ncJob Aids ‘This job aid is available to help you complete the lab activity, Table 4 Pod | Dial Plan— Voice-Mail | First £164 DID on PRI | E.164 Number for, Extension Numbers | Extension | Number for the IP phones | FXO Port Pod? | 1000-1099 1999 72015559000 2018560000 Pod 2 | 2000-2099 2998 2025559000 2025550000 Pod | 3000-3099 3999 72036559000 2038550000 Pod | 4000-4099 4999 2046559000 2045550000 Pod 5 | 5000-5099 5999 2055559000 2055550000 Poss | 6000-6099 6999 72065559000 72065550000 Pod7 | 7000-7099 7999 2075559000 ~ | 2075550000 Poa8 | e000va099 2999 2085559000 72085550000 Task 1: Configuring FXO and FXS Ports In this task, you will configure an analog phone connected to an FXS port on the Cisco Unified CallManager Express router. You will also configure an FXO connection to a PSTN simulator. Activity Challenge Tasks In this lab, ACME has configured the IP phones and now wishes to configure the analog phones that are on the factory floor as well as the analog connection to the PSTN. Configure the analog ports with the following settings: ‘= Attach and configure the analog phone on the lowest FS port with call progress tones for Australia and a ring pattern of 11 ‘= Attach and configure the analog connection to the PSTN to the lowest FXO port and configure the port to answer after three rings. Complete these steps: Step Plug the analog phone into the lowest-numbered FXS port. Write down the port ‘number here: Step2 Pick up the handset of the analog phone to verify that you can hear a dial tone. Step 3 Attempt to dial one ofthe two IP phones from the analog phone. Was the call successful? Step 4 At the CLI on the Cisco Unified CallManager Express router, enter privileged EXEC mode by entering enable. If asked for a password, use cisco. (© 2006 Cisco Systems, ine. labGude 31Step5 Go to global configuration mode by using the command configure terminal Step From global configuration mode, enter voice-port mode by using the voice-port fis- port-that-analog-phone-is-plugged-into. Step7 From voice-port mode, enter the command eptone AU to set the call progress tones, to Australia. Step 8 Set the ring cadence with the command ring eadence pattern11. Step 9 Place a call to an IP phone and note that the call prog s tones have changed ‘Step 10 Use the show voice port fis-port-rhat-analog-phone-is-plugged-into command and view the configuration of the voice port Activity Verification ‘You have completed this task when you attain these results = Verify that you can place a call (0 an IP phone from the analog phone. Verify thatthe call progress tones have been changed and verified Verify that the ring cadence has been changed. = Verify that the FXO port is configured to answer the call after three rings. Task 2: Configuring an FXS Port and Dial Peers for the Local Analog Phone In this task. you will configure the dial peers that allow connections to the analog phone and calls to and from the PSTN. Activity Challenge Tasks In this lab, ACME has configured the IP phones and now wishes to configure the analog phone so that it can be called by the IP phones. Configure the analog ports with the following settings: = Configure a dial peer 1 with the extension number of x100. = Place a call to the analog phone from the IP phone to verify connectivity Activity Procedure Complete these steps: Step 1 Ensure that an analog phone is plu router. ed into the lowest-numbered FXS port on the Step2 From global configuration mode, enter dial-peer voice 1 pots. Step3 In dial-peer configuration mode, enter the command destination-pattern x100 (where x is your pod number). Step 4 In dial-peer configuration mode, enter the command port FXS-port-that-analog- phone-is-plugged-into. Step 5 Call the analog phone from one of the two IP phones and verify functionality 32 IP Telephony Express (IPTX) v8.0 (© 2006 Cisco Systems, in.Activity Verification ‘You have completed this task when you attain this result: = Verify that a call can be placed from the IP phone to the anal within the pod, phone and vice versa Task 3: Configuring an FXO Port and PLAR In this task, you will configure the POTS PRI dial peers. Acti ity Challenge Tasks In this lab, ACME has configured the IP phones and now wishes to configure the analog, connection to the PSTN. Configure the analog ports as follows: = Allincomi alls should be sent to the lowest-numbered IP phone. = Configure a dial peer 2 to use the analog port to the PSTN when the digits 120.5550... are dialed, Activity Procedure Complete these steps: Step1 Ensure that you can make a connection to the lowest-numbered FXO port on the router to the PSTN simulator assigned by your instructor. tep2 From global configuration mode, use the command voice-port modiport to enter the configuration for the FXO port. Step3 Enter the ring number 2 command to set the port to answer after two rings. Stop4 Create an analog dial peer with the command dial-peer voice 2 pots, Step5 Use the command destinat this dial peer. ion-pattern 120.5550... to set the digits that will match step6 Use the command port mod/port to associate the lowest FXO port with this dial peer. Step7 Enter forwarded peers consume digits). all to forward all the digits to the PSTN (because POTS dial Step 8 Enter exit to return to global configuration mode, ‘Step9 Wail for your partner pod to get to this step before proceeding to the next. Step 10 From one of your phones, dial 120y-555-0000 (where y is the number of your partner pod). Pods 1 and 2 will be partners, Pods 3 and 4 will be partners, Pods 5 and 6 will be partners, and Pods 7 and 8 will be partners Step 11 You will hear a second dial tone after two rings; this is because there is no configuration in the router telling it where to send an inbound call. ‘Step 12 Dial the extension number of one of the two IP phones of your partner pod. ‘Step 13 Will DID work on an analog line? Step 14 Enter the lowest FXO voice port by using the command voice-port mod/port. {© 2006 Cisco Systems, Inc LabGude 33Step 15 _In the voice-port mode, configure a PLAR to the lowest-numbered IP phone by using the command connection plar x000 (where x is your pod number), Step 16 Enter exit to return to global configuration mode, Step 17 Wait for your partner pod to get to this step before proceeding to the next. Step 18 From one of your phones, dial 120y-555-0000 (where » is the number of your partner pod). Pods | and 2 will be partners, Pods 3 and 4 will be partners, Pods 5 and 6 will be partners, and Pods 7 and 8 will be partners. Stop 19 What is the result?” Step 20 Verify that the call was completed without a second dial tone. Activity Verification ‘You have completed this task when you attain these results Verify that a call can be placed across the PSTN to another pod. Verify that a PLAR connection on the analog line sends the call {0 the lowest IP phone in the partner pod, Task 4: Configuring PRI Interface and DID In this task, you will configure the POTS PRI interface. Activity Challenge Tasks In this lab, ACME has decided that the analog connection to the PSTN is not sufficient, and therefore a PRI will be added to give additional capacity and to add DID capability. The analog connection will be kept for @ secondary connection to the PSTN. Configure the PRI with the following settings: Set the ISDN switeh type to primary-ni, Set the controller to use the ESF (TI) or Set the line code to B8ZS (T1) or HDB3 (E1). Set the clock to be obtained from the line. RC4 (El) framing. Configure a PRI group to use all channels on the PRI ig group Configure a dial peer for use when 120.5559... digits are received. Configure the DIDs to map the following E.164 numbers to the extension numbers of the IP phones: 205559000 to x000 and 20:5559001 to x001 Activity Procedure Complete these steps: Step 1 Locate the lowest-numbered TI or E1 port on the Cisco Unified CallManager Express router and write the module and port for the interface here: Step2 From global configuration mode, use the command isdn switeh-type primary-ni to set the PRI switch type (or, use a different switch type iffso instructed). 34 IP Telephony Express PTX) v3.0 {© 2006 Cis00 Systems, nc.Step 3 step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Stop 10 Step 11 Step 12 Step 13 Stop 14 Step 15 Step 16 Step 17 step 18 Step 19 Step 20 Stop 21 Step 22 Stop 23 Step 24 wo Enter the command network-clock-participate wie s/or (physical slot where the TI or EI WIC is installed), From global configuration mode, enter controller TI modiile/port for the lowest Tl interface (if using E1 equipment, use El instead of T!). In TI controller mode, enter the command framing esf (use framing ered if configuring an E1) to set the framing used In TI controller mode, enter the command linecode b8zs (use linecode hdb3 if configuring an E1) to set the line code. Set the clock to the line with the elock source line command Use the command pri-group timeslots 1-24 (use pri-group timeslots 1-30 if configuring an E1) to assign all the channels to the PRI The B channels should go up, and you should see messages to that effect on the console. Enter exit to go back to global configuration mode. Use the sho up and up. interface serial mod/port:23 command to verify that the interface is Use the command show isdn status and verify that Layer 1 is “ACTIVE” and that Layer 2 shows "MULTIPLE_FRAMI ‘ABLISHED.” Wait for your partner pod to get to this step before proceeding to the next. Using your analog phone, dial 120)-5S-9000 (where vis the number of your partner pod), Pods 1 and 2 will be partners, Pods 3 and 4 will be partners, Pods 5 and 6 will be partners, and Pods 7 and 8 will be partners. What is the result? Why? Make a dial peer by entering dial-peer voice 3 pots from global configuration mode, From within dial-peer configuration mode, enter the command destination-pattern 120.5559... to define the destination. From within dial-peer mode, enter the command forward-digits all, From within dial-peer mode, enter the command port mod/port:23 to specify the physical interface that will be assigned to the dial peer. Enter exit (0 go back to global configuration mode. Wait for your partner pod to get to this step before proceeding to the next, Using your analog phone, dial 120y-55S-9000 (where » is the number of your partner pod). Pods | and 2 will be partners, Pods 3 and 4 will be partners, Pods 5 and 6 will be partners, and Pods 7 and 8 will be partners. What is the result? Why? When a second dial tone is heard, dial the extension y000 (where v is the number of your partner pod). {© 2008 Cisco Systems, Ine Lab Gude 35.Stop 25 Step 26 Stop 27 Stop 28 Stop 29 Stop 30 Step 31 Step 32 Stop 33, Step 34 Step 35 ‘Stop 36 Stop 37 Step 38 Step 39 Stop 40 Stop 41 Activity Ve Verify that the call sueceeds. Why did DID fail? Use the command show run | begin telephony-service. From global configuration mode, enter the command voice translation-rule 1 to create a translation rule. From the subconfiguration mode, enter the command rule 1 /*20xS559\(.0) /\/ (owhere xis your pod number), Enter exit to go back to global configuration mode, From global configuration mode, enter the command voice translation-profile DID. From the subconfiguration mode, enter the command translate called 1 You will need a second dial peer to configure DID. Use the command dial-peer voice 4 pots to create it and enter dial-peer configuration mode. Enter the command incoming called-number 20x5559... to set the pattem that will ‘match the incoming call to this dial peer (where x is your pod number) Apply the translation rule inbound with the command translation-profile incoming DID. Enter the command port mod/port:23 to assign the dial peer to the PRI Use the command direet-inward-« al to enable DID for this port. Enter exit to return to global configuration mode. Wait for your partner pod to get to this step before proceeding to the next. Using a phone, dial 120y-555-9000 (where v is the number of your partner pod). Pods | and 2 will be partners, Pods 3 and 4 will be partners, Pods 5 and 6 will be partners, and Pods 7 and 8 will be partners. What is the result? Verify that the DID works for both IP phones in your partner pod. ication You have completed this task when you attain these results: = Verify that calls across the PSTN work using the PRI connection, Verify that DID works for the two IP phones, 38. IP Telephony Express (PTX) 4.0, (© 2008 Gisco Systems, IneTask 5: Configuring VoIP Dial Peers across a WAN In this task, you will configure the VoIP dial peers. Activity Challenge Tasks In this lab, ACME has added another site with its own Cisco Unified CallManager Express. A WAN connection to the other site will need to be configured and tested, Configure the VoIP dial peers as follows: = Configure and attach a serial conncetion to the lowest-numbered serial interface that is configured with a speed of 115.200 bps and an IP address of 10.100.0.x /24 (where x is your pod number) = In this lab, Pod | and Pod 3 will work together, Pod 2 and Pod 4 will work together, Pod 5 and Pod 7 will work together, and Pod 6 and Pod 8 will work together. = Configure a dial peer to your partner pod that uses the G.711 code. = Te ‘vo calls to your partner with G.711 configured on the serial interface. = Configure the dial peer to your partner pod to use the G.729 codec. m= Test two calls to your partner with G.729 configured on the serial interface. save your changes. Activity Procedure Complete these steps: Step In this lab, Pod | and Pod 3 will work together, Pod 2 and Pod 4 will work together, Pod 5 and Pod 7 will work together, and Pod 6 and Pod 8 will work together Step2 Ensure that a serial cable is connected to the lowest serial interface on your router, ‘terminating on the lowest serial interface on the router of your partner pod. Stop3 Use the show controller serial mod/port for the lowest serial interface and notice whether the eable is a DCE or DTE. Step 4 Go to the interf with the interface serial mod/port command, Step 5 _If'your pod has the DCE end of the cable, use the command clock rate 115200 to set the clock rate of the lowest serial interface. Step 6 Leave the encapsulation at the default of HDLC unless instructed otherwise by your instructor. Step7 Set an IP address on the interface by using the ip address 10.10:.0.x 285.285.258.0 command (where = is the lowest pod number of both partners and.x is your pod number) Step8 Use the command no shutdown to enable the serial interface, Step9 Enter exit to return to global configuration mode. Step 10 Enter exit to return to privileged EXEC mode. Step 11 Wait for your assigned partner pod to complete Steps 1 to 10. (© 2006 Cisco Systems, nc. LabGude 37Step 12 Stop 13 Stop 14 Step 15 Step 16 Step 17 Step 18 Step 19 ‘Step 20 Stop 21 Step 22 Step 23 Step 26 Step 25 Step 26 Step 27 Step 28 Step 29 Step 30 Step 31 Stop 32 Step 33 Step 34 Stop 35 Verify connectivity by using ping to test. Enter ping 10.100.0.x (where x is your pod number) Attempt to dial the four-digit extension number of one of the phones in your partner's pod. What was the result? Why’? Enter global configuration mode by entering the command configure terminal. M a new dial peer with the command dial-peer voice 5 vt To associate a pattern with the dial peer, use the destination-pattern y... (where y is the number of your partner pod). For example, the partner of Pod | for this task is Pod 3, soy would be equal to 3, and you would enter destination pattern 3, Instead ofa port command, use the command session target ipv4:10.10:.0,» (where s the lowest pod number of the two pods and y is the number of your partner pod). Hard-code the codec that is to be used by entering the command eodee g71 1ulaw. Enter exit to return to global configuration mode. Dial a four-digit extension number of one of the phones in your partner pod and stay connected, Was the result different from before? Verify that the quality of the voice is acceptable. Coordinating with your partner pod, place a second simultaneous call between the pods using a four-digit extension. This action will force two ealls on the WAN link, How is the voice quality? Remain connected Verify that the codec is G.7H by quickly clicking the blue i or the question mark ( ‘button (depending on the model of phone) on the IP phones twice while the calls are connected. Hang up both calls. Enter global configuration mode by entering configure terminal. - Make a new dial peer with the command dial-peer vi 5 voip. Hard-code the codee that isto be used by entering the command codec g729br8. Enter exit to return to global configuration mode. Coordinate with your partner to place two simultaneous calls across the WAN link by dialing the four-digit extensions. How is the voice quality? Remain connected. Verify that the codec is G.729 by quickly clicking the blue for the question mark (2) ‘button (depending on the model of phone) on the IP phones twice while the calls are connected. Save the configuration by using the command copy running-config startup-config, 38 IP Telephony Express (PTX) v8.0 (© 2006 Cis00 Systems, neVerification You have completed this task when you attain these results: = Verify that you can place calls to your partner across the WAN by dialing a four-digit extension. = Verify that the quality of the second, concurrent call placed across the WAN link when using G.711 is poor due to lack of bandwidth Verify that the codec is set to G.729 and that you can place two calls across the WAN link simultaneously. (© 2006 Cisco Systems, ne Lab Guide 39Lab 4-1: Configuring Additional Cisco Unified CallManager Express Features Complete this lab activity to practi e what you learned in the related module. Activity Objective In this activity, you will configure additional Cisco Unified CallManager Express system features. After completing this activity, you will be able to meet these objectives: = Configure and use the GUI system administrator interface = Configure and use the GUI customer administrator interface = Configure and use the GUI phone user = Configure cal transfer and call forwarding = Customize softkey layout = Configure Call Park © Configure the IP phone display = Configure a nondialable intercom = Configure a dialable intercom = Configure paging groups = Configure COR = Configure ephone hunt groups = Configure the B-ACD service = Configure and use the Acct softkey button 40 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, in.Visual Objective The figure illustrates what you will accomplish in this activity, Visual Objective for Lab 4-1: Configuring Additional Cisco Unified CallManager Express Features x100 Support Paging Group Required Resources ‘These are the resources and equipment required to complete this activity: = A properly configured Cisco Unified CallManager Express router = Two IP phones = One analog phone = Student PC with Windows and Internet Explorer 5.5 or later ‘= Worksheets from Lab 2-1 or completed worksheets from the end of Lab 6-1 {© 2006 Cisco Systems, ne. lab Guide 41Command List The table describes the commands that are used in this activity, Command Description enable Enters privileged EXEC mode. “configure terminal Enters global configuration mode. archive tar /xtract Exiracts the contents ofa tar file tothe destination specified. ip http server Enables tho HTTP server. ip htep path flash: | Sots the HTTP server to use flash asthe root directory ip http authentication | Sots the HTTP authentication method telephony-service Enlers telephony-service configuration mode. web admin ayatem name | Seis the credentials for he system administrator. username password dn-webedit Enables configuration of directory numbers through the web interface. time-webedit ‘Allows setting ofthe Cisco Unified CallManager Express router from the web interface. web admin customer ‘Sets a username and password forthe customer administrator. name username password show flash ‘Shows the contents of flash ftp 10.x0.0.2 Starts an FTP session to an FTP server. web customize load | Loads a customized xmi fle Filename | copy source | Copies a file from source to destination. destinati | show running-config | Shows the current configuration that is loaded and running in | (begin string] RAM on the router. i the begin option is used, it shows the configuration beginning atthe string value username username ‘Sets a useriame and password on an IP phone that can be used password password | to log into the phone user web page transfer-system full- | Transfers calls using H 450.2 with consultation using a second consult phone tine, available. call-forward max- Restricts the number of digits that can be entered using the length number (CfwdAll softkey on an IP phone ‘ephone-template number | Declares and names an ephone template to configure IP phone softkey display and to enter ephone-template configuration mode. softkey connected Acct | Configures an ophone template for softkey display during the Endcall Flash Hold Connected cal stage Tensfer softkeys idie Dad Configures an ephone template for softkey display during the Idle Redial Newcall Pickup | call siago Gpickup Login 42. P Telophony Express (PTX) v4.0 (© 2006 Cisco Systoms, IneCommand Description ephone-hunt hunt-cag sequential pilot number Creates and configures a hunt group for use in a Cisco Unified CallManager Express system, Defines the ephone-dn that callers dial to reach a Cisco Unified CallManager Express ephone hunt group. List dn-number, dn- number [,dn-number.. . ‘timeout aa flash:app-b-acd-aa 2.0.0.0.¢: call application voice name aa-pilot pilot- number service app call application voice Creates a list of extensions that are members of @ Cisco Unified CallManager Express ephone hunt group. Dafines the number of seconds after which a call that is not answered is redirected to the next number in a Cisco Unified CallManager Express ephone-hunt-group list Defines a name fora voice application and specifies the location of the Tool Command Language (TCL) or VXML document to load for this application, ‘Assigns a pilot number to the Cisco Unified CallManager Expross B-ACD service. Selects a session-level application incoming called-nunber string port, module/submodule/port interface loopback number ‘Specifies a agit string that can be matched by an incoming call ‘associate the call with a dial peer. ‘Associates a dial peer with a specific voice port. Creates a loopback interface, demé-relay h245- alphanumeric park-slot timeout Seconds Limit count Forwards OTMF tones by using the H.246 “signal” User Input Indication method. Creates a floating extension (ephone-dn) at which calls can be temporary held (parked). label string description characters system message text number number paging group ephone- dn, ephone-dn show call active Creates a text identifier instead of a phone-number display for an extension on an IP phone console. ‘Sats the IP phone header bar. ‘Sats a system text message that appears on the phone screens in Cisco Unified CallManager Express, ‘Assigns a directory number to an ephone-cn, ‘Sets a paging group that contains one or more paging ephone- ns. Displays the active calls. show call history Displays the previous calls, {© 2006 Coo Systems, ne Lab Gude 43Job Aid This job aid is available to help you complete the lab activity Table 5 Pod | Ephone | Extension | First Name Last Name Username 1 [a 1000 Ford Prefect FPrefect 2 1001 ‘Achur Dent | ADent fa 2000 Douglas ‘Adams DAdams 2 [2 2001 | Random [Dent RDent 3 [a 3000 Hig Hurtentlurst HHurenfurst 3 [2 | 3001 Homma Kavia Hikavula 4 [1 | 4000 Cynthia Fitzmeiton Fitzmetton a [2 4001 | Ooion Coluphia (OColuphid 5 |i 5000 Rob MeKenna Mckenna 5 |2 5001 Yooden Vranx | Yrenx 6 |i | 6000 Zaphod Beotlebrox ZBeetlobrox 6 [2 6001 Marvin Prosser MProsser 7 [a 7000 Hurting Frootmig | HFrootmig 7 |2 7001 Max | Quoratepieen | MQuorciopioon 8 [+ | 8000 Questular Rontok ‘QRontok 8 (2 | e001 Frank Prak FPrak Task 1: Configuring and Using the GUI for the System Administrator In this task, you will define the system administrator and make available the GUI web pages. Activity Challenge Tasks In this lab, ACME wishes to use the GUI instead of the CLI for additions, moves, and changes Currently the GUL is not installed or configured. Configure the GUI and use it to do some administrative tasks: = Enable the GUI on the Cisco Unified CallManager Express router using files located on the classroom FTP server. = Use a Cisco 10S command to create the CallManager Express administrative credentials with the username “IPTX” and the password “cisco.” Use the GUI to create an ephone-dn and assign it to one of the two IP phones. = Use the GUI to add a speed dial to one of the two IP phones. 44 IP Telephony Express (PTX) v8.0 1© 2006 Cisco Systems, nc.= Use the GUI to change the date and time format on the IP phones. m= Use the GUI to change the system time. Activity Procedure Complete these steps: Step1 Enter the command archive tar /xtract tftp:///P_address/eme-gui-4.0.0.1-tar flash: to extract the GUI files. ‘Step2 Enter the command ip http server to enable the web server on the Cisco Unified CallManager Express router. ‘Step 3 Enter the command ip http path flash: to define the location of the HTML files. Stop4 Enter ip http authentication local to ensure that credentials will be defined locally (on the router ‘StepS Go to telephony-servive mode by using the command telephony-service. ‘Step6 From telephony-service mode, enter the command web admin system name IPTX. password cisco, Step7 Enter the command dn-webedit to allow changes to the directory number through the web interface. Step8 Enter the command time-webedit to allow the Cisco Unified CallManager Express time to be set from the web interface. Step9 Enter exit to go back to global configuration mode, Step 10 Enter exit to go back to privileged EXEC mode. Step 11 Enter the command copy running-config startup-config, Step 12 Open the web browser on the student PC and enter http://10.x0.0.1/eeme.html (where « is your pod number). Use a blank username and the enable password cisco to attempt to log in. This attempt should fail Stop 13 When asked for credentials, use IPTX for the username and eisco for the password. Step 14 From the Configure drop-down menu, choose Extensions and view the currently configured extensions. step 15 Add a new extension with an extension number of x002 (where x is your pod number) and leave the other setting at default Step 16 Save the changes, ‘Stop 17 From the Configure drop-down menu, choose Phones and view the currently configured phones. Choose the MAC address hyperlink that represents the second phone in the list Step 18 Click the 2 link of one of the Cisco Unified IP Phone 7960 phones and add the extension that you just defined to the second button of the phone. Step 19 Add a speed dial number to the first speed dial field that is empty on the Cisco Unified IP Phone 7960 (farther down the web page) (© 2006 Cisco Systems, ne. LabGuiee 45Activity Task Admi Step 20 Save the changes. Scroll to the bottom of the page and click the Change button. Step 21 From the Configure drop-down menu, choose System Parameters Step 22 From the System Parameters page, notice the various selections that are available. Step 23 Notice the settings that can be changed and configured from this page. Step 24 Use the Date and Time Format object to change the format displayed on the phone 10 @ nondefault format. Step 25 Reset the two IP phones by choosing the Configure > Phones menu. Use the Reset All link to reset the phones. ‘Step 26 View the changes on the IP phones. Step 27 Go to Configure drop-down menu and choose System parameters. On that page, choose the Direetory Service object. Choose Name Schema and notice the two choi ‘Step 28 Remain on this page for the next task. ty Verification You have completed this task when you attain these results: = Verify that you ean successfully aecess the GUL as the system administrator. = Verify that you ean successfully add an extension and assign it to one of the IP phones. m= Verify that you can successfully change the time of the Cisco Unified CallManager Express router from the GUL. = Verify that you can suecessfully change the format of the date and time. Configuring and Using the GUI for the Customer inistrator In this task, you will configure and use the GUI for the customer administrator. Activity Challenge Tasks In this lab, ACME wants an administrator assistant, or customer administrator, to have the ability to perform a subset of the tasks that the system administrator can perform in the GUL Configure the customer administrator in Cisco Unified CallManager Express as follows: Create the customer administrator credentials using the GUI or CLI. Use the username “IPTXCust” and the password “cisco.” = Create username “IPTX” with the password “cisco.” ‘= Install the file newTemplate.xml, located on the classroom FTP server, into the flash of the router. = Configure the system to use the new .xml file and test that access is more restrictive than for the system administrator. 6 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, neActivity Procedure Complete these steps: Step 1 Stop 2 ‘Step 3 Step 4 Stop 5 ‘Stop 6 ‘Step7 Step 8 Stop 9 Stop 10 Step 14 Stop 12 Stop 13 ‘Stop 14 Step 15 Stop 16 Step 17 Step 18 Step 19 step 20 Go to the Configure drop-down menu and choose System parameters. Go to the Administrator's Login Account from the System Parameters page. ‘Change the Admin User Type to Customer and change the Admin User Name from “Customer” to IPTXCust (remember that usernames are case-sensitive), Set the password to cisco in both Password fields. Click the Change button and click OK when a popup window appears. Close the browser window and go to the CLI of the Cisco Unified CallManager Express router. Enter enable and, when asked for a password, use eisco. Use the show running-config | begin telephony-service command to view the changes to the cor Notice the web admin customer name IPTXCust password cisco line. Minimize the terminal window. Go back to the GUI web page by using the URL http://10.x0.0.1/eeme-html (where xis your pod number). When asked for credentials, use IPTXCust for the username and eiseo for the password. Notice that the level of access is exactly the same as for the system administrator. Close the browser by clicking Logout in the upper right comer. Restore the terminal window to go back to the CLL Use the show flash command to view the contents of flash. Notice a file called “xmil.template.” Go back to the student PC and start a command prompt by clicking the Start button and choosing Run, In the Open field, enter md, and then press Enter. A command prompt should appear. From the command line, enter ed e:\, which will change the location to the root of the C drive. Open an FTP session to the classroom router or a location specified by your instructor, The classroom server can be reached by entering ftp /P_address, When asked for credentials, use the username anonymous and leave the password blank. Use the get xml.template command to download the file from the Cisco Unified CallManager Express router to the student PC. Enter the get newTemplate.xml command to download a modified xml.template file. Using a text editor, open the xml.template file on the root of the C drive of the student PC. {© 2008 Cisco Systems, In. Laude a7‘Step 21 Using another instance of a text editor, open the newTemplate.xm! file found on the root of the C drive. Step 22 Compare the two files side by side, Step 23 Read carefully" Go back to the terminal window and enter the copy tftps// 1P_address /newTemplate.xml flash: command, Do nor erase the contents of flash! This action will put a copy of the modified template on the local Cisco Unified CallManager Express router. Step 24 Enter the show flash command to verify that the newTemplate.xml file is present, Step 25 Enter global configuration mode by entering the configure terminal command, Step 26 Enter tclephony-service mode by entering the telephony-service command from global configuration mode. Stop 27 _ In telephony-service mode, enter the command web customize load newTemplate.xml Step 28 Start the web browser on the student PC and go to http://10.x0.0.1/eeme.html (where x is your pod number). Step 29 When prompted to log in, use the username IPTXCust and password cisco. Step 30 Notice that the level of access is very restrictive, Step 31 Log out of the GUI web pages. Activity Verification You hav completed this task when you attain these results: = Verify that the ability to log in as the customer administrator is enabled. = Verify that the customer administrator has restricted access to the GUL. Task 3: Configuring and Using the GUI for the Phone User In this task, you will configure an IP phone user set of credentials, Activity Challenge Tasks In this lab, ACME needs to configure user credentials so that the users can make some settings of their assigned phones through the GUI. Configure two users as listed and test the levels of access: = Configure the assigned username from Table 5 and the password “cisco” for the IP phone with a sequence number of | from the GUL = Configure the assigned username from Table 5 and the password “: with a sequence number of 2 from the CLI isco” for the IP phone = Open the GUI and log in as one of the users just configured. 48 IP Telephony Express (PTX) 6.0 (© 2006 Cisco Systems, Incity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 step 8 Step 9 Step 10 Step 11 Step 12, Step 13 Stop 14 Step 15 Stop 16 Step 17 Stop 18 Use the URL http://10.x0, GUL /eeme.html (where x is your pod number) to go to the When prompted to log in, enter the usemame IPTX and password eiseo, These are the system administrator credentials From the Configure drop-down menu, choose Phones, Click the link for IP phone 1 and add the assigned username from Table 5 and the password eiseo to the Login Account area Click the Change button to commit the new username and password. Save the changes by choosing the Administration > Save Router Config menu. Log out of the GUL Go to a terminal window to access the CLI of the Cisco Unified CallManager Express router. Enter the command shew running-config | begin ephone to view the changes made through the GUL Notice under the ephone that the line username username password ciseo has changed, Enter global configuration mode by entering the configure terminal command. From global configuration mode, enter the command ephone 2 to enter ephone configuration mode. Enter the command username username password cisco to configure a phone user for the second phone (the assigned username is in Table 5). Enter the exit command to go back to global configuration mode, Enter the exit command to go back to privileged EXEC mode. Enter the command copy running-config startup-config to save the changes, /eeme.html (where « is your pod jcate with the assigned username and Open a web browser and go to http://10.x04 number). When asked for credentials, auther the password cisco, Notice that the interface is has fewer options than when you logged in as the administrator. ity Verification ‘You have completed this task when you attain these results: = Verify that you can su ssfully log in to the GUI as a phone user. = Verify that both phones have a phone user associated with them, {© 2006 Cisco Systems, inc. Lab Gude 9Task 4: Configuring Call Transfer and Call Forwarding In this tas ‘you will transfer a call, and then set up call forwarding, Activity Challenge Tasks In this lab, ACME currently has the system default of blind transfers and wishes to change to consultative transfers systemwide, Configure Cisco Unified CallManager Express to use consultative transfers, However, the ability to forward calls should be restricted—the user should not be able to forward calls from the IP phones. Configure Cisco Unified CallManager Express as follows: = Configure consultative transfer. Use the IP phone to configure call forwarding to all the other IP phones. Use Cisco 10S commands to restrict the ability to forward calls from the IP phones, Activity Procedure Complete these steps: Step 1 step 2 step3 Step 4 Step 5 Stop 6 ‘step7 steps Step 9 Step 10 Step 11 Step 12 Step 13, Stop 14 Stop 15 Stop 16 Step 17 Place a call from the analog phone to one of the IP phones. Using the Trnsfer softkey button (this is one of the buttons along the bottom of the sereen on the IP phone), enter the extension of the other IP phone. Notice that the transfer is blind Open a console connection to the Cisco Unified CallManager Express system. Enter enable to enter privileged EXEC mode. Enter configure terminal to enter global configuration mode, Enter telephony-service to enter telephony-service mode. Use the command transfer-system full-consult to enable consultative transfers. Enter exit to go to global configuration mode. Place a call from the analog phone to one of the IP phones. Use the Trnsfer softkey button and enter the extension of the other IP phone. Notice that the call is not automatically transferred. In fact, the caller (analog phone) is on hold. ‘Answer the transfer target IP phone and, from the IP phone that initiated the transfer, press the Trnsfer softkey bution a second time to complete the transfer. From one of the IP phones in the pod, press the CFwAAll softkey button, and then center the number of the other IP phone followed by the pound (#) key. This is to forward all calls to the other IP phone, I should be From the analog phone, call the number of the first IP phone. Thi forwarded. Press the CFwdAlll softkey button to disable call forwarding, From the terminal window, enter ephone-da I to enter ephone-dn mode. 50 IP Telephony Express (IPTX) v4.0 (© 2006 Cisco Systems, IneStep 18 Enter the command eall-forward max-length 0 to disable call forwarding from the IP phone. ‘Step 19 From the IP phone with ephone-dn 1 assigned to it, press the CFWdAll softkey button. Is the behavior the same as it was before? Notice that call forwarding can no longer be set in this way. Step 20 Log in to the GUI as a phone user and configure Call Forward All, Call Forward Busy, and Call Forward No Answer. Notice that the user can still configure forwarding settings from the GUI even though the eall-forward max-length 0 command is set Step 21 Use the analog phone to verify the functionality ofall call forwarding. Activity Verification You have completed this task when you attain these results: = Verify that a call can be transferred. = Verify that Call Forward All, Call Forward Busy, and Call Forward No Answer have been successfully configured. Task 5: Customizing Softkey Layout In this task, you will eustomize the layout of the softkeys on the IP phone. Activity Challenge Tasks In this lab, ACME has some users that should not be able to start conferences, Another set of users frequently use the DND sofikey and wish to have it moved to the fist screen of the IP phone without having to press the More button, Complete these tasks: = Configure a Cisco Unified IP Phone 7960 so that no conferencing softkey butto con the IP phone when a call is active = Configure the Cisco Unified IP Phone 7970, if present, or the other Cisco Unified 1P Phone 7960, if present, so that the DND softkey appears on the frst page of softkey buttons. present Activity Procedure Complete these steps: Step1 Place a call between the two IP phones and, when the call is connected, view the softkeys that are present and their order. Write down the order here: Step2 From global configuration mode, use the command ephone-template 1 to define and create an ephone template. Step3 In ephone template mode, use the command softkey connected Acct Endeall Flash Hold Trnsfer to exclude the Confim softkey. Step4 Enter exit to return to global configuration mode, Step Enter ephone configuration mode by using the command ephone 2 (this phone should be a Cisco Unified IP Phone 7960). {© 2006 Cisco Systems, ne. labGude 51Step6 From ephone configuration mode, use the command ephone-template 1 to apply the template to the ephone. ‘Step7 Reset the phone by either pressing **#** on the keypad or entering reset from ephone configuration mode. Step8 Enter exit to go back to global configuration mode. Step9 When the IP phone has reset, place a call and note the order and the lack of a Contin softkey. Step 10 With the second IP phone on-hook, notice the softkeys present and their order. Document the order here: Stop 11. Create a second ephone template by entering the command ephone-template 2. Stop 12 In ephone template mode, enter the command softkey idle Dnd Redial Neweall Pickup Gpickup Login to change the order of the softkeys. Stop 13._Enter exit to return to global configuration mode, Step 14 Enter ephone configuration mode by using the command ephone 1 (this phone should be a Cisco U IP Phone 7970, if present, or a Cisco Unified IP Phone 7960 if no 7970 is being used), Step 15 From ephone configuration mode, use the command ephone-template 2 to apply the template to the ephone. Step 16 Reset the phone by either pressing **#** on the keypad or entering reset from ephone mode. ration mode. Step 17 Enter exit to go back to global conti Step 18 Notice the order of the softkeys when the IP phone has finished resetting. Step 19 Save your changes by using the command copy run start. Activity Verification ‘You have completed this task when you attain these results: = Verify that the sofikey template is applied to the ephone. = Verify that the order of the sofikeys has been changed. Task 6: Configuring Call Park In this task, you will configure the Call Park feature, Activity Challenge Tasks In this lab, ACME has an overhead page that is used by the company operator to page someone who is not answering a transferred consultative call. The ability to park the call is needed so that the person who is being paged can retrieve the call from any phone in the Cisco Unified CallManager Express system. Complete these tasks: = Configure the ability to park a call at the extension 800 (where x is your pod number), m= Set the park to send a reminder after 10 seconds and to repeat this three times. 52 IP Telephony Express (PTX) v8.0 {© 2006 Cisco Systems, Inc.Retrieve a parked call from the other IP phone. Activity Procedure Complete these steps: Step step2 Step3 step 4 Step 5 step 6 Step 7 ‘Step 8 step 9 Step 10 ‘step 11 Step 12 ‘step 13 Step 14 Step 15 Step 16 Stop 17 Stop 18 Step 19 Step 20 Step 21 Stop 22 Open a console connection to the Cisco Unified CallManager Express system. Enter enable to enter privileged EXEC mode Enter configure terminal to enter global configuration mode. Enter the command ephone-dn 6 to create an ephone for use as a call-park slot Use the number x400 command to assign an extension (where x is your pod number), Use the command park-slot timeout 10 limit 3 to set a reminder after 10 seconds and to terminate the call after three reminders. Reset the IP phones by using the keys on the IP phones to enter **#, From the analog phone, call one of the IP phones and answer the call. Use the More softkey button to find and press the Park softkey button, Wait 10 seconds. What do you hear on the analog phone and on the IP phone? Wait another 20 seconds. What happens to the call? From the analog phone, call one of the IP phones and answer the call Use the More softkey button to find and press the Park softkey button, From the second IP phone, use the More softkey button to find and press the PickUp softkey button, When a dial tone is heard, dial x400 to retrieve the parked call (where x is your pod number) Hang up the call From the analog phone, call one of the IP phones and answer the call. Use the More softkey button to find and press the Park softkey button From the IP phone that parked the call, use the More softkey button to find and press the PickUp softkey button. When you hear a dial tone, dial * to retrieve the call From the analog phone, call one of the IP phones and answer the call Use the Trasfe softkey button to transfer the call to the extension number 400 (where x is your pod number), From the second IP phone, use the More softkey button to find and press the PickUp sofikey button, When a dial tone is heard, dial x400 to retrieve the parked call (where x is your pod number). Hang up the call {© 2006 Cisco Systems, In. Lab Gude 5Activity Verification You have completed this task when you attain this result: = Verify that Call Park functions properly. Task 7: Configuring the IP Phone Display In this task, you will customize the IP phone display. Activity Challenge Tasks In this lab, ACME wishes to customize the IP phones with the DID number of the phone, the ‘company name on the display, and a label on the line. Configure the following with Cisco IOS ‘commands or by using the GUI = Configure the top line of the two IP phones to have the DID number 2015559000 or 205559001 (where x is your pod number). Replace the Cisco Unified CallManager Express text on the phone with “IPTX Classroom.” = Label the first line with “my line x00” on the lowest-numbered IP phone. Activity Procedure Complete these steps: Step 1 Stop 2 Step 3 Step 4 Step 5 Stop 6 step7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Go to http://10.+0.0.1/ceme.html (where » is your pod number) to access the GUL Use the system administrator usemame IPTX and eisco, sstem Parameters, From the Configure drop-down menu, choos On the System Parameters page, select the System Message object and enter a message of IPTX Classroom, Go to a terminal and enter the CLI of the Cisco Unified CallManager Express router. Go to global configuration mode by using the configure terminal command, Enter ephone configuration mode for the first IP phone by using the ephone-dn 1 ‘command, Enter the description Phonel command to set the label on the IP phone header bar. Enter ephone configuration mode for the second phone by using the ephone-dn 2 ‘command. Enter the command description 20x5559001 (where x is your pod number) to set, the IP phone header bar. Enter exit to go back to global configuration mode. Enter the command ephone-dn 1 to enter the configuration for your first ephone-dn. Enter the command Jabel my oon ephone-dn 1 ine 000 (where x is your pod number) to set a label Reset all the IP phones by pressing **#** on the keypad of both IP phones. ‘54 IP Telephony Express (PTX) v8.0 (© 2006 Cisoo Systems, reStep 14 Enter the show running-config | begin telephony-service command to view the chang Step 15 Enter the copy running-config startup-config to save the changes. Step 16 Notice the system message “IPTX Classroom.” Stop 17 Verify that the changes that you implemented are present on the IP phones. Activity Verification ‘You have completed this task when you attain this result; = Verify that the displays on the IP phones are customized, Task 8: Configuring a Nondialable Intercom In this task, you will configure a nondialable intercom between the two IP phones. Activity Challenge Tasks In this lab, ACME wishes to configure an intercom between the CEO and the corresponding, ‘administrator assistant, No one else in the company should be able to dial this intercom, Complete these tasks: = Configure an intercom between the two IP phones. = Verify that the intercom works and that the analog phone cannot dial it. Activity Procedure Complete these steps: Step 1 Step 2 Stop 3 Step 4 Step 5 Step 6 Step 7 Stop 8 Asthe Exten: stem administrator, configure a new extension by choosing Configure > from the GUL. Add a new directory number with an extension number of D3333, a sequence number of 7, an extension type of Intercom, a name of Intercom, a top label field ‘on the page of Intercom, and an intercom number of D4444, Leave all other settings at the default Add a second new extension, Set the extension number to D444 with a sequence number of 8, an extension type of Intercom, a name of Intercom, a top label field on the page of Intercom, and an intercom number of D3333. Leave all other settings at the default. Assign ephone-dn 7 to a free line of ephone I by going to the Configuration > Phones menu. Assign ephone-dn 8 to a free line of ephone 2. Reset both phones by pressing **#** on the keypads. Verify that the intercom connects in both directions by going off-hook and choosing the second line to which the intercom ephone-dn was assigned, This should work in both directions. {© 2006 Cisco Systems, nc lab Gude 85Step9 Go toa terminal window and, at the CLI, enter privileged EXEC mode using the enable command. Step 10 Enter the show running-config | begin telephony-service to view the changes made to the configuration, Step 11. Notice the setings under the ephone-dn and ephone section Activity Verification ‘You have completed this task when you attain this result = Verify that an intercom works in both directions between the two IP phones. Task 9: Configuring a Dialable Intercom In this task, you will configure a dialable intercom between the two IP phones, Activity Challenge Tasks In this lab, ACME wishes to configure an intercom that goes to the receptionist at the front «desk that anyone in the enterprise can dial. Complete these tasks: Configure a second intercom on the two IP phones. = Verify that the intercom works and that the analog phone can dial it Activity Procedure Complete these steps: ‘Step 1 As the system administrator, configure a new extension by choosing Configure > Extension from the GUI, Step2 Set the extension number to xS00 (where x is your pod number) with a sequence number of 9, an extension type of Intereom, a name of Dialable Int, a top label field on the page of Dialable Int, and an intercom number of x850. Leave all other settings at the default Step 3 Add a second new extension, Step 4 Set the extension number to x580 (where « is your pod number) witha sequencs number of 10, an extension type of Intercom, a name of Dialable Int, a top label field on the page of Dialable Int, and an intercom number of +500. Leave all other settings at the default. Step 5 Choose Configuration > Phones to assign ephone-dn 9 to a free line of ephone f ‘Step 6 Assign ephone-dn 10 to a free line of ephone 2, Step7 Verify that the intercom connects in both directions by going off-hook and choosing the second line to which the intercom ephone-dn was assigned. This process should work in both directions, Step 8 Using the analog phone, dial x500 (where x is your pod number), Step9 Verify that the intercom works. Step 10 Using the analog phone, dial x850 (where x is your pod number) 56 IP Telophany Express (IPT) 4.0 (© 2006 Cisco Systems, ne.Step 11. Verity that the intercom works. ‘Step 12 Go to a terminal window and, atthe CLI, enter privileged EXEC mode using the enable command. ‘Step 13__Use the show running-config | begin tele to view the changes made to the configuration ‘Step 14 Notice the settings under the ephone-dn and ephone sections. Activity Verification ‘You have completed this task when you attain these results: = Verify that an intercom works between the two IP phones and that it works in both, directions, m= Verify that both intercoms can be dialed from the analog phone. Task 10: Configure Paging Groups In this task, you will set up two paging groups. Each IP phone will be in one paging group, and both paging groups will belong (o yet another paging group. Activity Challenge Tasks In this lab, ACME wishes to configure paging groups that will use the speaker phones of the IP phones. Paging groups for the sales staff and the technical support staff are required. In addition, when an emergency page is needed, all phones in the Sales paging group and the Support paging group should receive the emergency page. Configure the IP phones as follows: = Configure one IP phone in the Sales paging group that uses x600 (where x is your pod number), |= Configure the other IP phone in the Support paging group that uses 1700 (where x is your pod number). = Configure the Emergency paging group to contain all sales and support phones and use x800 (where « is your pod number). m= Test the pages. = Configure all pages to use multicast. m= Test all pages. ity Procedure Complete these steps ‘Step the system administrator, choose Configure > Extension in the GUL Step2 Adda paging extension using an extension number of x600 (where x is your pod number) with a sequence number of 11, a name of Sales, and a description of Sales. Step3 Add a second paging extension with an extension number of ¥700 (where x is your pod number), a sequence number of 12, a name of Support, and a description of ‘Support. Step4 Assign the paging ephone-dn x600 to ephone 1 and x700 to ephone 2. Click Yes for {© 2006 Cisco Systems, ine. LabGude 57Step5 Test the paging function by dialing x600 and.x700 from the analog phone. Step6 Use the terminal to access the CLI and enter privileged EXEC mode with the enable command. Step7 _Fromprivileged EXEC mode, enter the configure terminal command to go to global configuration mode. Step 8 From global configuration mode, enter the ephone-dn 13 command to ereate a new ephone- (where « is your pod number) Use the command show software versions to verify that the version of Cisco Unity Express is 2.1.1 (itis acceptable if the bootloader is not 2.1.1). Use the command show software licenses and verify that there are 50 personal mailboxes. Verify that the application mode is “CCME.” 74 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, ncVerification You have completed this task when you attain these results Verify that the Cisco Unity Express system reloads itself successfully. ‘= Verify that the appropriate licensed capacity and version are installed Task 3: Running the Initialization Wizard In this activity, you will run the Initialization Wizard. Activity Procedure Complete these steps: Step Verify that the command web admin exists in the Cisco Unified CallManager Express router configuration by using the show running-config | begin web admin command, Step2 Open Internet Explorer and enter the URL http://10.x1.0.10 (where x is your pod number) from the student PC. sstem is not initialized, Only enter the username CUEAdmin Step3 A web page appears with this message in red: Administrator logins are allowed.” On this page, and the password eiseo and then click Login. Step 4 Choose the option Run Initialization Wizard to start the configuration process. Step 5 The first of five steps appears. The eredentials for Cisco Unified CallManager Express must be entered. Enter a username of IPTX and a password of cisco and then click Next. ‘Step6 The second step imports the Cisco Unitied CallManager users. In this interface, choose only the user associated with x000 and make sure to check the mailbox and administrator check box. Make sure that the other user is not selected (this user and mailbox will be created later in the lab). Click Next Step7 The third step allows the default setting and actions to be defined. Leave all settings at the defaults. Click Next. inter x999 in the Voice Mail Step8 The fourth step defines call handling. On this page. Number field (where x is your pod number). Stop9 Set the Voice Mail Operator field t0 000. Step 10 Enter x901 in the Cisco Unified Auto-Attendant Access Number field (where x is your pod number). ‘Step 11 Enter.x001 in the Cisco Unified Call Manager Auto-Attendant Operator Number field (where x is your pod number). ‘Stop 12 Enter x902 in the Administration Via Telephony Number field (where « is your pod number), Step 13. Verify that the MW1 settings are automatically populated with the settings configured on the Cisco Unified CallManager Express router. including the four periods at the end of the MWI numbers, (© 2006 Cisco Systems, nc lab Gude 75Step 14 _Leaveall other settings at their default values and then click Next. Step 15 Review the information for accuracy and, if tis correct, check the Finally, Save to Startup Configuration check box, and then click Finish. This process ean take a couple of minutes to complete. Step 16 A summary page is displayed. Note the password and PIN for the user imported and write them down here. Password__yguS44 104 _PIN S05 Step 17 Verify that there are no failures, If there are failures, notify your instructor, then click Logout. Stop 18 Click Login Again and enter a username of CUEAdmin and a password of eiseo and verify that the administrative web page can be accessed. Activity Verification You have completed this task when you attain these results: = Verify that the Initialization Wizard runs successfully without errors. Verify that the system administrator can log into the administrative web pages. Task 4: Viewing System Defaults In this activity, you will view the system defaults Activity Procedure ‘Complete these steps: Step 1 From the administrative web interface, logged in as the administrator, choose Defaults > User. Step2 View the user defaults and available options. Step 3 Choose Defaults > Mailbox. Step 4 View the mailbox defaults for any new mailboxes, Step 5 Choose Defaults > Voice Mail Step 6 View the voice-mail defaults and notice the available options. Activity Verification You have completed this task when you attain this result: © You view the defaults of the system Task 5: Setting Up the Mailbox and Using the TUI In this t isk, you will modify the user, set up the mailbox through the TUI of Cisco Unity Express, and leave and check a message. 76 {P Telephony Exprass (PTX) v4.0 (© 2006 Cisco Systems, ne.Activity Procedure Complete these steps: Step 1 From the administrative web page, choose Configure > Users. Step2 From the Users menu, choose the user that was previously imported with the Initialization Wizard. A User Profile page appears Step 3 On the Properties page, enter the first name and last name, based on Table 5. Step In the Primary F.164 Number field, enter 20x5859000 (where x is your pod number). Step Enter eisco in the Password and Confirm Password fields Stop6 Enter 1234 in the PIN and Confirm PIN fields. Step7 Click Apply to apply the changes. Step8 Press the Messages or Envelope icon button on your x000 IP phone (where x is your pod number) Step9 — When prompted for a password, enter 1234# (this is really the PIN setting: the password is used for logging in to the web page as a user) Step 10 The tutorial plays and prompts you to record a name by pressing 1. Record a name at the tone, then review and approve it ‘Step 11 A standard greeting then plays and you are presented with the option to record a personal greeting by pressing 1 ‘Step 12. Next, enter the new PIN 4321 and then entered it again Step 13. Hang up the call to voice mail ‘Step 14 From the x001 IP phone, call the x000 IP phone (where x is your pod number) and let the call go to voice mail. Stop 15. Leave a message with an urgent priority (the minimum length of a message is 2 seconds). Step 16 Notice that the MW! lamp is lit on the x000 IP phone (where x is your pod number) and has an Envelope icon next to it. ‘Step 17 Press the Messages or Envelope icon button on the x000 IP phione (where x is your pod number), enter the PIN 4321. and check the message in the mailbox. Step 18 When done, delete the message. Verification You have completed this task when you attain these results: ® A voice-mail message appears in the mailbox of the first phone. = You check the voice-mail message and delete it (© 2008 Cisco Systems, Inc LabGude 77Task 6: Adding a User and a Mailbox Using the GUI In this task, you will add a Second user to the Cisco Unity Express system, create @ mailbox, and associate the mailbox with the new user. Activity Procedure Complete these steps: Step1 Open the Cisco Unity Express administrative web page by going to http://10.x1.0.10 (where x is your pod number) or, if the page is still open, by clicking Login Again on the page. Step2 Log in as the administrator with the credentials CUEAdmin and the password eisco. Step3 Choose Configure > Users, On the Users page click add a new user. The Add a New User page appears Step4 Set the User ID, First Name, and Last Name fields for the second ephone, based on Table 5. Step5 Set the Primary E.164 Number field to 208559001 (where x is your pod number). Step Associate a Primary Extension by clicking Add/Edit and choosing the second IP phone in your pod, x001 Step7 Click Specify Step8 Set a password of cisco, Step9 Click Specify Step 10 Seta PIN of 1234. Step 11. Check the Create Mailbox check box. Click the Add button, Step 12 The Add a New Mailbox page appears. Leave the settings at the defaults and click Add. Step 13. Verify that the new user appears on the Users page within the administrative web P% Step 14 On the second IP phone (1001), call voice mail and set up the mailbox by recording a recorded name and a personal greeting Step 15 Set the PIN to a new value of 4321 Activity Verification ‘You have completed this task when you attain these results: Verify that there are two users and two personal mailboxes. = Verify thatthe system administrator can log into the administrative web pages. = Verify that the second mailbox is set up and the tutorial has been completed. 78 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, IneTask 7: Configuring Integrated Messaging (Requires a Cisco Unity Express Network Module or Cisco Unity Express Network Module Enhanced Capacity) (Optional, Time Permitting) In this task, you will configure integrated messaging, Activity Procedure Complete these steps: Step 1 In the administrative web interface choose Voice Mail > Integrated Messaging. Step2 Check the Enable Integrated Messaging check box and click Apply, Step3 Choose Configure > Groups. From the Groups page, click Add. Stop4 The Add a New Group window appears. In the Group 1D field, enter TechSupport. Step § Inthe Add a New Group window, for the group, choose the Integrated Messaging capability, Step 6 From the Groups page for the TechSupport group, click the Owners/Members tab. Step7 Click +Subseribe Member to open a Find page. Click the blue Find button and choose both of the users in the pod, then click +Select Row(s). Step8 Click +Subseribe Owner to add an owner to the group mailbox, Click the blue Find button and check the check box in front of the user associated with ephone 1 Click Select Rows to commit the changes, Step9 On the student PC, use Outlook Express to set up a new IMAP account. When prompted, enter your name and an e-mail address (any address will do, because no e-mail will be sent), enter the IP address of the incoming and outgoing server as 10.x1.0.10, and enter the username and password of one of your users. Close Outlook Express when you have finished. ‘Step 10 Call and leave a message on the extension of the user that you chose in Step 9. Stop 11. Notice that the MWI lamp is lit at the IP phone. Step 12 Open Outlook Express and notice that there is a message with a .wav attachment in the IMAP folder. Step 13. Notice that when the message is selected in Outlook Express, the MWI lamp goes ‘out on the IP phone. Listen to the message to verify functionality Verification You have completed this task when you attain this result: = Youare able to see the voice-mail message appear as a .way file attachment in an e-mail Task Message Notification (Optional, Time Permitting) In this task, you will configure Message Notification. {© 2006 Cisco Systems, ne lab Gude 79Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Stop 6 ‘step 7 Step 8 stop 9 Step 10 Step 11 In the administrative web interface, choose Voice Mail > Message Notification > Notification Administration. Check the Enable System Wide Notification for Urgent Messages check box. Check the Allow User to Login to Voicemail Box to Retrieve Voicemail When Phone Notification Device Is Notified check box, and click Apply In the administrative web interface, choose Voice Mail Subscriber Notification Management, Message Notification > Choose the first user defined with a mailbox in previous labs ‘On the Notification tab, choose the Cell Phone link. In the popup window choose Enable Notification to This Device and enter the number 205550000 (where » is your partner pod), Click the Add button under the Quick Add section to add “Monday thru Friday from 8AM to SPM.” Click Apply to commit all changes. To test, place a call to the subscriber with Message Notification tumed on and leave ‘a message. Mark the message as urgent Message notification should take place. Listen to the message and explore the options, Activity Verification You have completed this task when you attain this result: = Your partner receives a voice-mail message from the call that you placed to the subseriber for whom you enabled Message Notification. Task 9: VoiceView Express (Requires a Cisco Unity Express Network Module or Cisco Unity Express Network Module Enhanced Capacity) (Optional, Time Permitting) In this task, you will configure VoiceView Express, Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 In the administrative web interface choose Voice Mail > VoiceView Express > Service Configuration, Check the Enable VoiceView Express check box and click Apply to commit the changes, Reset the phone by pressing the Settings button and then entering * * #* * -¢s button or Globe icon button From the Cisco IP phone, press the Sei 80 IP Telephony Express (PTX) v4.0 (© 2006 Ciseo Systems, ro.Step 5 Log in with the usemame and password of your first user. Step6 Explore VoiceView Express. Activity Verification You have completed this task when you attain this result: = You log in and explore the VoiceView Express option. Task 10: Configuring VPIM Networking (Optional, Time Permitting) In this task, VPIM networking will be configured between two Cisco Unity Express modules. Activity Procedure Complete these steps: Step 1 Open the Cisco Unity Express administrative web page by browsing to http://10.x0.0.10 (where x is your pod number). Step2 Log in as the administrator with the username CUEAdmin and the password cisco. step3 Choose Administration > Network Locations. From this page, click Add. Step4 Using Table 6, configure the Add a New Location popup window to configure your partner pod’s networking location, Enter the location ID of your partner pod, location name of your partner pod, abbreviation of your partner, IP address of your partner's Cisco Unity Express module, null prefix blank, VPIM broadcast ID of your partner, minimum extension length as 4, and maximum extension length as 4, and leave all other settings at their defaults. Then click Add. StepS Click Add a second time and define the local pod information. Step6 Using Table 6, configure the Add a New Location popup window to configure your ppod’s networking location. Enter the local location ID, location name, abbreviation, IP address of the local Cisco Unity Express module, null prefix blank, VPIM broadcast ID, minimum extension length of 4, and maximum extension length of 4, and leave all other settings at the defaults. Click Add to commit the changes. Step7 In the Local Location ID field, enter the location ID of the local location and click Apply. Stop# Test VPIM by pressing the Message button on the lowest-number extension and, when prompted, enter the PIN (the TUL asks for a password). Step9 In the TUl, compose a message by pressing 2 when prompted. Spell out the last name of the user associated with the top line of ephone 2 in your partner pod. What is the result? Step 10 In the TUI, compose a message by pressing 2 when prompted. Change to numeric mode by pressing # # and enter the location ID followed by the top extension ‘number of your partner's ephone 2. For example, if pod | is composing a message for extension 2000 on pod 2, the number entered will be 202000. What is the result? Step 11. Check the message that arrives, (© 2006 Cisco Systems, in. LabGude 81‘Step 12 View the LRU cache by using the command show remote cache from the CLI of the Cisco Unity Express module, Verify that information from your partner appears in the cache before proceeding to the next step. Step 13. Dial into the AVT pilot number of x902 and, when prompted, enter the extension number x000 and PIN 4321 Step 14. Press 3 for voice mail administration. Step 15 Press 2 for spoken name administration Step 16 Press I for a spoken name for a location, Step 17 Enter the location ID for your partner pod. Step 18 When prompted, record the name of the location for the pod of your partner. When you have finished, disconnect the call Step 19 From ephone 2 in your pod, compose a message from the TUL using spell-by-name Of the user associated with the top line of ephone | in your partner pod. What is the result? How did spell-by-name work? Is this leaming permanent? Step 20 Using Table 5, configure both users for your partner pod by choosing Configure > Remote Users. Step 21 Click Add and, in the window that appears, configure the user associated with 1000 by configuring the username, first name, last name, primary extension (000), and the location ID. Click Add to commit the changes. Step 22 Click Add and, in the window that appears, configure the user associated with }001 by configuring the username, first name, last name, primary extension ()001), and the location ID, Click Add to commit the changes. Step 23 From ephone 2 in your pod, compose a message from the TUI using spell-by-name of the user associated with the top line of ephone 1 in your partner pod. What is the result? How did spell-by-name work? Is this learning permanent? Activity Verification You have completed this task when you attain this result; = You can use the TUL to spell by name. Task 11: Configuring Distribu n Lists In this task, you will configure a public distribution list for the sales team. Activity Procedure Complete these steps: step 1 Step 2 Step 3 Step 4 Browse to the Cisco Unity Express administrative web pay (where .x is your pod number). at ttp://10.x0.0.10 Log in as the administrator with the username CUEAdmin and password Choose Voice Mail > Distribution Lists and then choose Publie 1 On the Public Lists page, click Add. 82 IP Teleohony Exoress (IPT) vi.0 (© 2006 Cisco Systems, neStep § Step 6 ‘step7 Stop 8 Step 9 Step 10 Step 14 Step 12 Step 13, In the Add a Public Distribution List window that appears, configure a name of Sales and a number of x998 (where x is your pod number). Click Add when you have finished. Choose the new distribution list named Sales from the Public Lists page, In the Public List~ Sales web page, choose the Members tab and then click Add Member. (On the Find web page, choose the ID radio button and then click Find, ‘The list of users should appear in a Find window. Choose the lowest-numbered extension for your pod and the pod of your pariner. Then click Select Rows. This action will add a local user and a remote user to the distribution list From a phone that is not in the distribution list, press the Messages button and log in to the voice mailbox, When prompted to send a message, press 2 Spell the name “Sales” by pressing 7, 2, 5. 3, and 7. Record a test message to the Sales distribution list and verify that the local phone and the phone of your partner receive a copy of the message in their voice mailboxes. Activity Verification ‘You have completed this task when you have attained these results: end a voice message through the TUL = All members of the distribution list receive a copy of the message in their voice mailboxes, Task 12: Configuring GDMs In this task, y Activity Procedure sure a GDM for the sales department, Complete these steps: Step 1 Step 2 Stop 3 Step 4 step 5 Browse to the Cisco Unity Express administrative web page at http://10-c1.0.10 (where x is your pod number). Log in as the administrator with the username CUEAdmin and the password eisco. Choose Configure > Extensions. Click Add. The Add an Extension Number page appears. Configure an extension number of x150, sequence number of 16, extension type of Normal, name of Sales, Call Forward Busy extension of x90, Call Forward No Answer extension of x900, and timeout value of 10, and leave all other settings at their defaults. Then click Add Choose Configure > Phones. {© 2006 Cisca Systems, ne. LabGuse 83Step 6 Stop 7 Step 8 Step 9 Stop 10 Step 14 Step 12 Stop 13 Step 14 Step 15 Step 16 Step 17 Step 18 stop 19 Choose the first IP phone and then click an unassigned button, The line page appears. Choose a ring type of Feature Ring and check the box next to extension, .x150 (where x is your pod number). Click Save and then click the Change button to commit the changes, Repeat the previous steps for the second IP phone in the pod, Choose Configure > Groups. From the Groups page, click Add. ‘The Add a New Group page appears. In the Group ID field, enter Sales. In the Primary Extension field, enter x150 (where x is your pod number). In the Primary E,164 Number field, enter 20x8559150, Check the Create Mailbox check box, and finally. click Add. The Add 2 New Mailbox page appears. Leave the settings at their defaults and click Add. Choose Configure > Groups. From the Groups page, choose the Sales group and then choose to the Owners/Members tab Click +Subseribe Member to open a Find page. Click the blue Find button, choose both of the pod’s users, and click +Select rows). Click +Subseribe owner (o add an owner to the group mailbox. Click the blue Find button. and check the check box next to the user associated with ephone 1. Click Select Rows to commit the changes. Call voice mail by pressing the Envelops prompted, enter the PIN, 4321 yn button on an IP phone and, when There should be a new option in the TUL. When prompted, press 9 to enter GDM management. Choose the GDM for x150 when prompted. and press 1 (where x is your pod number). (Only one IP phone at a time is permitted in the GDM.) The tutorial plays. Record a name and personal greeting for the group. Call the extension number for the GDM at x150 (where x is your pod number), let the cal go to voice mail, and leave a message. Notice that both phones have an indicator in the form of an Envelope icon on the line to which the sales ephone- Groups. From this menu, choose the Sales group that was previously configured. Check the Voicemail Broadcaster check box and click Apply to save the changes. Dial the administrative TUI by dialing x902 from extension x00 (where x is your pod number). Enter the extension and PIN when prompted. What is the result? Press 3 for voice mail administration, Press 1 for broadcast administration, Press 1 to send a broadcast to subscribers on this server. Record the message. Send the message by pressing the pound sign (#). Who received the message? Dial the administrative TUI by dialing x902 from extension x000 (where x is your pod number). Enter the extension and PIN when prompted. What is the result? Press 3 for voice mail administration, Press 1 for broadcast administration Press 2 to send another location. Press 2 to send to one or more locations. Enter the location ID of your partner followed by the pound sign (#). Record the message. Send the message by pressing the pound sign (4). Who received the message? jing Business Hours In this task, you will define a business hour schedule called “summerschedule.” Activity Procedure Complete these steps: (© 2006 Cisco Systems, ne LabGude 85step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 From the CLI of the Cisco Unity Express module, use the command show elock to determine the time and date of the Cisco Unity Express module. Write down the time and date here In the administrative web interface, choose Voice Mail > Business Hour Settings, Notice that there is a business hours schedule of systemschedule defined by default. What are the open hours by default? ‘Add a new schedule by clicking Add. In the Add a New Schedule web page that appears, define the name summerschedule for the new schedule. Note that by default the schedule is always open. Note the current day and time. Set the current half-hour time interval and the next half-hour interval to closed. For example, if the current date and time are Thursday, 2:15 p.m. (14:15), you would set the 2:00-2:29 p.m, and 2:30-3:00 p.m. intervals to “closed.” This setting will allow ‘you to test what happens when the current time is closed, Step 10 Choose Apply to commit the changes to summerschedule Activity Verification ‘You have completed this task when you attain these results: m= You were able to view the existing business hours schedule. = You were able to create a new schedule named “summerschedule.” Task 15: Using the Auto Attendant In this task, you will invoke and use the Auto Attendant from the analog phone. Activity Procedure Complete these steps: Step 1 ‘Step 2 Step 3 step 4 Step 5 Stop 6 From the analog phone, dial the number of the Auto Attendant. This number should be x901 (where xis your pod number). The call should enter the Auto Attendant. Press 1 to enter the extension of one of the two IP phones and notice that you are connected. Hang up the call Dial the Auto Attendant again to enter the Auto Attendant prompts, Press 2 to choose to spell the name of a user. Spell out the last name of the user associated with ephone I using the keypad. The call should be connected to the IP phone. Hang up the call ‘86 IP Telephony Express (PTX) vt.0 (© 2006 Cisco Systems. InStep7 Stop 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 15 Stop 16 Stop 17 Step 18 Stop 19 Step 20 Stop 21 Stop 22 Step 23 ‘Step 24 ‘Step 25 Step 26 ‘Step 27 ‘Stop 28 ‘Step 29 Step 30 ‘Stop 31 Stop 32 Go to the web interface and log in as an administrator with the usemame CUEAdmin and the password cise Choose Voice Mail > Auto Attendant. Choose the default Auto Attendant called Autoattendant; the Auto Attendant Profile page appears. Click Next. On the Script Parameter page, set operExtn* to x00 (where x is your pod number), and note that the businessSchedule parameter is selected by default. Click Next. Click Finish Dial the Auto Attendant again and enter the Auto Attendant prompts Press 0 for the operator when prompted. Choose Voice Mail > Auto Attendant. Choose the default Auto Attendant called Autoattendant; the Auto Attendant Profile page appears. Click Next. (On the Script Parameter page, set the businessSchedule parameter to summerschedule, and then click Next, Click Finish. Dial the Auto Attendant again, What is the result? Choose Voice Mail > Auto Attendant. Choose the default Auto Attendant called Autoattendant; the Auto Attendant Profi © page appears. Click Next. On the Seript Parameter page, set the businessSchedule parameter back to the default of systemschedule and then click Next. Click Finish Choose Voice Mail > Holiday Settings. Click Add. (On the Add New Holiday web page. click the calendar icon and choose today’s date. Click Add to commit the holiday. Dial the Auto Attendant again, What is the result? Choose Voice Mail > Holiday Settings. Choose the previously configured holiday and click Del (© 2006 Ciseo Systems, nc LabGude a7Activity Verification You have completed this task when you attain these results: = Verify that the default Auto Attendant has been tested and that it works. = Verify that the operator extension has been tested and defined, = Verify that the bus s hours settings funetion, = Verify that the holiday settings function. Task 16: Creating Prompts for a Custom Auto Attendant In this task, you will invoke and use a custom Auto Attendant from the analog phone. Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Stop 5 Stop 6 Step 7 Step 8 Stop 9 Stop 10 Step 14 Step 12 Stop 13, Step 14 Step 15 Step 16 Add the users to the administrator group by choosing Configure > Groups. Choose the Administrators group and, on the Group Profile choose the Owners/Members tab ge that appears, Choose Subseribe Member and check the check boxes for both users, then click Apply Enter the Administrative TUI by calling +902 and entering your extension and PIN. Choose 2 to administer custom prompts. Press I when prompted to create a new prompt Record a prompt for the ACME Company that says “Thank you for calling ACME. Create a second prompt that says “For sales, press one; for support, press two; for the operator, press zero.” Create a third prompt that says “I am sorry that you are having a problem.” Create a fourth prompt that says “Iam sorry, but the number that you are trying to reach is busy; please call back later.” Create a fifth prompt that says “I am sorry, but we are currently closed.” Hang up the call Open the web administrative GUI by logging in with the CUEAdmin username and the password cisco, Choose Voice Mail > Prompts. Notice that the four prompts are present in the order recorded, with a time stamp, Notice the name of the .way file that was recorded. There is a time stamp embedded in the name, Choose the prompt that was recorded first and rename it ACMEWeleome.wav and then click Apply. 88 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, neStep 17 Choose the prompt that was recorded second and rename it ACMEMenu.way and then click Apply. Step 18° Choose the prompt that was recorded third and rename it ACMEProblems.way and then click Apply Step 19 Choose the prompt that was recorded fourth and rename it ACMEBusy.wav and then click Apply. Step 20 Choose the prompt that was recorded fifth and rename it ACMEClosed. wav and then click Apply. ity Verification You have completed this task when you attain this result: ify that five new prompts have been created in the Cisco Unity Express system. Task 17: Installing Cisco Unity Express Editor and Creating a Custom Auto Attendant In this task, you will install the Cisco Unity Express Editor and use it to ereate a very simple fom Auto Attendant script that you will then configure and test in Cisco Unity Express. Activity Procedure Complete these steps: Step The instructor will give you the location of the CUEEditor2.3. exe file. Step2 Run the CUEEditor2, exe application to install the Cisco Unity Express Faitor Step3 Click Next to start the installation. Stop4 Click Yes to the licensing agreement. Step5 Click Next to accept the default installation path Step When the installation completes, click Finish Step7 To start the Cisco Unity Express Editor, click the Start button from Windows on your PC and go to the program files. ‘Step @ From program files, choose the Cisco Unity Express Developer object and then start the Cisco Unity Express E« Step9 Press CtrI-N to start a new script. Step 10 A page appears with a Start flag on it Step 11 Expand all of the folders in the left pane to view all of the steps. Step 12. In the Variable pane (hottom-left pane), click the blue Arrow icon to add a new variable, Step 13 The Edit Variable window appears. Give the variable a case-sensitive name of welcomeGreetingACME. {© 2006 Cisco Systems, Ine. LabGude 89Stop 14 Step 15 Step 16 Stop 17 Step 18 Step 19 Step 20 Step 21 Step 22 Step 23, Step 24 Step 25 Stop 26 Step 27 Step 28 Step 29 Step 30 Stop 31 Stop 32 step 33 In the Type field, choose Prompt. Leave the value blank, check the Parameter check box, and click OK. In the Variable pane (bottom-left pane), click the blue Arrow icon to add a new variable, ‘The Edit Variable window appears, Give the variable a (case-sensitive) name of menuACME, In the Type field, choose Prompt. Leave the value blank, check the Parameter check box, and elick OK. In the Variable pane (bottom-left pane), click the blue Arrow icon to add a new variable, ‘The Edit Variable window appears, Give the variable a (case-sensitive) name of systemProblemsACME. For the Type field, choose Prompt. Leave the value blank, check the Parameter check box, and click OK, In the Variable pane (bottom-left pane), click the blue Arrow icon to add a new variable, ‘The Edit Variable window appears. Give the variable a (case-sensitive) name of systemSchedule. In the Type field, choose Schedule, Leave the value null, check the Parameter check box, and click OK. In the Variable pane (bottom-left pane), click the blue Arrow icon to add a new variable, The Edit Variable window appears. Give the variable a (case-sensitive) name of systemClosed ACM In the Type field, choose Prompt. Leave the value blank, check the Parameter check box, and click OK. In the Variable pane (bottom-left pane), click the blue Arrow icon to add a new variable. The Edit Variable window appears. Give the variable a (case-sensitive) name of systemBusyACME, In the Type field, choose Prompt. Leave the value blank, check the Parameter check box, and click OK. In the Variable pane (bottom-left pane), click the blue Arrow icon to add a new variable, The Edit Variable window appears. Give the variable a (case-sensitive) name of operatorExtensionACME. In the Type field, choose String. Set the value to *0” (quotation marks must be included here), check the Parameter check box, and click OK, In the Variable pane (bottom-left pane), click the blue Arrow icon to add a new ‘90, P Telephony Express (PTX) v8.0, (© 2006 Cio Systems, ine.Stop 34 Step 35 Step 36 Step 37 Step 38 Step 39 Stop 40 Step 41 Step 42 Step 43 Stop 44 Step 45 Step 46 Step 47 Step 48 Stop 49 Step 50 Step 51 Step 52 Step 53 Stop 54 Step 55 ‘The Edit Variable window appears. Give the variable a (case-sensitive) name of salesSharedDNAC! In the Type field, choose String. Set the value to +x201" (quotation marks must be included here, and x is your pox! number), check the Parameter check box, and click OK. For example, the value for Pod 9 would be “9201.” In the Variable pane (bottom-left pane), click the blue Arrow icon to add a new variable, The Edit Variable window appears. Give the variable a (case-sensitive) name of supportExtensionACME, In the Type field, choose String, Set the value to ‘x000" (quotation marks must be included here, and x is your pod number), check the Parameter check box, and click OK. For example, the value for Pod 9 would be “9000.” Drag the Accept step from the Contact folder in the left pane and drop it on top of the Start step, From the Media folder, drag the Play Prompt step and drop it on top of the Accept stop. Right-click Play Prompt and choose Properties. Choose the Prompt tab and click the button with the ellipsis (...) om it, From the drop-down list of variables, choose welcomeGreetingACME and then click OK. Click OK 10 close the properties page for the Play Prompts step. From the step. nneral folder. drag the Label step and drop it on top of the Play Prompt Right-click the Label step and choose Properties. ‘Change the name of the label to ACMECLOSED and click OK. From the General folder, drag another Label step and drop it on top of the ACMECLOSED label step. Right-click the Label step and choose Properties, Change the name of the label to ACMEMENU and click OK. From the General folder, drag the Is Holiday step and drop it on top of the Prompt step. This action will add the step above the two other label steps. Click the plus sign (+) next to the Is Holiday step to expand it and reveal the Yes and No logic branches. From the General folder, drag the Goto step and drop it on top of the Yes branch of | the Is Holiday step. Right-click the Goto step and choose Properties, Choose the ACMECLOSED label from the drop-down list {© 2006 Cisco Systems, ne. Lab Guide otStop 56 Step 57 Step 58 Step 59 Step 60 Step 64 Stop 62 Step 63 Step 64 Step 65 Stop 66 Step 67 Step 68 Stop 69 Stop 70 Step 71 Step 72 Step 73 Stop 74 Stop 75 Step 76 Step 7 Step 78 Step 79 From the General folder, drag the Business Hours step and drop it on top of the No icon under the Is Holiday step. Right-click the Business Hours step and choose Properties. Choose the systemSchedule variable and click OK. Click the sign (+) next to the Business Hours step to expand it and reveal the Open and Closed logic branches. From the General folder, drag the Goto step and drop it on top of the Closed branch of the Business Hours step. Right-click the Goto step and choose Properties Choose the ACMECLOSED label from the drop-down list From the General folder, drag the Goto step and drop it on top of the Open branch of the Business Hours step. Right-click the Goto step and choose Properties, Choose the ACMECMENU label from the drop-down lst. From the Media folder, drag the Menu step and drop it on top of the ACMEMENU label step. Right-click Menu and choose Properties. (On the General tab, highlight Output I and notice that the “I” is checked. Click Modify, rename it to Sales, and then click OK. is checked. Click On the General tab, highlight Output 2 and notice that the Modify and rename it to Support. then click OK. e the “3” is checked. Click the 0 ify, rename it to Operator, and then On the General tab, highlight Output 3 and noti check box and clear the 3 check box. Click M click OK. On the Prompt tab, click the button with the ellipsis (...) omit Choose the list of variables and choose menuACME, then click OK. From the Input tab, notice the setting for timeouts and retries Click OK to close the Properties page for the Menu step. Drag a Call Redirect step from the Call Contact folder and drop it onto the Sales branch of the Menu step, Right-click the Call Redirect step and choose Properties, In the Extension field, choose salesSharedDNACME, and then click OK to save the change and close the Properties page. Drag an End step from the General folder and drop it onto the Successful branch of the Call Redirect step. Drag a Play Prompt step from the Media folder and drop it onto the Busy branch of the Call Redirect step. 92 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, neStep 80 Step 81 Step 82 Stop 83 Step 84 Step 85 Step 86 Step 87 Step 88 Step 89 Step 90 Stop 91 Stop 92 Step 93 Step 94 Stop 95 Step 96 Step 97 Step 98 Step 99 Step 100 Step 101 Step 102 Right-click the Play Prompt step and choose Propertis On the Prompt tab, click the button with the ellipsis (...) on it Choose the Variables menu and choose the systemBusyACME variable. Then click OK. Click OK to exit the Properties pages, Drag a Terminate step from the Contact folder and drop it onto the Play Prompt option in the Busy branch of the Call Redirect step, Drag an End step from the General folder and drop it onto the Terminate option in the Busy branch of the Call Redirect step. Drag a Play Prompt sicp from the Media folder and drop it onto the Invalid branch of the Call Redirect step, Right-click the Play Prompt step and choose Prope On the Prompt tab, click the button with the ellipsis (...) om it Choose the Vat OK. bles menu and choose the systemProblemsACME variable. Click Click OK to exit the Properties pages. Drag a Terminate step from the Contact folder and drop it onto the Play Prompt option in the Invalid branch of the Call Redirect step, Drag an End step from the General folder and drop it onto the Terminate option in the Invalid branch of the Call Redirect step Drag a Play Prompt step from the Media folder and drop it onto the Unsuccessful branch of the Call Redirect step. Right-click the Play Prompt step and choose Properties. (On the Prompt tab, click the button with the ellipsis (...) om it. Choose the Variables menu and choose the systemProblemsACME variable. Click OK. Click OK to exit the Properties pages. Drag a Terminate step from the Contact folder and drop it onto the Play Prompt option in the Unsuccessful branch of the Call Redirect step. Drag an End step from the General folder and drop it onto the Unsuecessful branch of the Call Redirect step, Highlight the Call Redirect step under the Sales branch of the Menu step, right- click it, and choose Copy. Highlight the Support folder under the Menu step, right-click it, and paste the Call Redireet step onto it Highlight the Operator folder under the Menu step, right-click it, and paste the Call Redirect step onto it, {© 2006 Cisco Systems, ne. Lab Gude 9Step 103 Step 104 Step 105 Step 106 ‘Step 107 Step 108 Stop 109 Step 110 Step 111 Stop 112 Step 113 Step 114 Step 115 Step 116 Stop 117 Step 118 Step 119 Step 120 Step 121 Stop 122 Step 123 ‘Stop 124 ‘Stop 125 Step 126 Step 127 Step 128 Right-click the new Call Redirect option under the Support folder and choose Properties For the Extensions setting, change the variable to supportExtension, Click OK to exit the Properties pages. Right-click the new Call Redirect option under the Operator folder and choose Properties For the Extensions setting, change the variable to operatorExtension. Press OK to exit the Properties pages. For the Timeout branch of the Menu step, drag and drop Goto from the General folder. Right-click Goto and choose the Properties menu item. Choose the ACMEMENU Jabel from the drop-down menu on the Properties page. Click OK, For the Unsuccessful branch of the Menu step, drag and drop Goto from the General folder. Right-click Goto and choose the Properties menu item. Choose ACMEMENU label from the drop-down menu on the Properties page. Click OK. Drag a Play Prompt step from the Media folder and drop it onto the Label step called ACMECLOSED. Right-click the Play Prompt step and choose Properties. ‘Choose the variable named systemClosedACME from the Prompt tab, Drag a Terminate step from the Contact folder and drop it onto the Play Prompt option under the ACMECLOSED label step. Drag an End step from the General folder and drop it onto the Play Prompt option under the ACMECLOSED label step. Validate the script by choosing Tools > Validate. If'validation succeeds, save the changes by choosing File > Save As. Save the file to the desktop as aemeaa.aef, Open the administrative web interface and choose Voice Mail > Auto Attendant On the Auto Attendant page, click Add to add a new Auto Attendant This action will start a three-step process. Inthe first step, click Upload ind choose acmeaa.aef, The Upload page appears. Click Browse. Click Upload to upload the file. Enter the application name aemeaa, a IP Telephony Express (PTX) vi.0 (© 2006 Cisco Systoms, nc.‘Step 129 Click Next to go to the second step. ‘Step 130 For the systemClosedACME prompt, choose ACMEClosed.wav. ‘Step 131 For the welcomeGreetingACME prompt, choose ACMEWelcome.way. Step 132 For the salesSharedDNACME prompt, choose x201 (where x is your pod number) Step 133 For the SupportExtensionACME prompt, choose 000 (where x is your pod number). Step 134 For the menuACME prompy, choose ACMEMenu.wav Step 135. For the systemProblemsACME prompt, choose ACMEProblems.way. Step 136 For the systemBusyACME prompt, choose ACMEBusy.wav Step 137 For the systemSchedule choose systemschedule. Step 138 For the operatorExtensionACME prompt, choose x01 (where x is your pod number). Step 139 Click Next to move to the third step, Stop 140 Define a pilot number of x903 for this new Auto Attendant and leave the other seltings at their defaults Step 141 Click Finish to complete the addition of a custom Auto Attendant, Step 142 From the analog phone, call the number x903 (where x is your pod number) and test all three options to verify functionality Verification ‘You have completed this task when you attain this result; m= Test the custom Auto Attendant and verify that it works, Task 18: Debugging Calls to Voice Mail or the Auto Attendant In this task, you will view the debugging of calls from the Cisco Unity Express module from the Cisco Unified CallManager Express point of view Activity Procedure ‘Complete these steps: Step1 From the console of the Cisco Unified CallMana center privileged EXEC mode, rer Express router, enter enable to Step2 Enter the command debug ecsip calls. step3 Pl a call to voice mail. Notice the output Step4 Place a call to the custom Auto Attendant and notice the output Activity Verification You have completed this task when you attain this result: 1 2006 Ciseo Systems, ne. Lab Gude 95‘= Verify that the debug output can be viewed from the Cisco Unified CallManager Express router. Task 19: Enabling Syslog Messages and Tracing for Troubleshooting In this task, you will enable and view the syslog messages and trace output from the Cisco Unity Express module. Activity Procedure Complete these steps: Step 1 step 2 Stop 3 Stop 4 Step 5 step 6 Step 7 Step 8 step 9 Step 10 Step 11 Step 12 step 13 Stop 14 Step 15 Step 16 Stop 17 step 18 Step 19 Step 20 Enter enable to go to privileged EXEC mode. Enter the command show logging to view the current level of console logging. Enter global configuration mode by entering the command configure terminal. From global configuration mode, enter the command log console errors and log console warning to enable all syslog messages to the console, Enter exit to return to privileged EXEC mode. Enter the command show logging to verify which levels of logging are turned on. Attempt to check voice mail on one of your IP phones. Enter an incorrect PIN three times in a row. Note the output Hang up the call Minimize the terminal window. Go to the GUL as the administrator and choose Administration > Trace. Notice the default level of tracing that is enabled (if Cisco Unity Express AIM is ‘used, all tracing will be disabled). Disable all tracing if you are using the Cisco Unity Express Network Module Enter a check mark to enable tracing for the root-level Voicemail folder, which will - enable all tracing underneath it for voice mail Click Apply to commit the tracing changes. - Minimize the web interface, Go back to the CLI of the Cisco Unity Express module and enter the command clear trace, Enter the show trace command to view the tracing that is enabled. Call one of the IP phones and leave a message. Enter the command show trace buffer to view the output, Note the details in the output 6 IP Totephony Express (PTX) v4 0 (© 2006 Cisco Systems, in:Step 21 Use the web interface to disable all tracing Step 22 In the cen folder, check the boxes for all subfolders that start with “Step.” Step 23. Click Apply to commit the tracing changes Step 24 Go back to the CLI of the Cisco Unity Express module and enter the command clear trace Step 25 Call the custom Auto Attendant at x903 (where x is your pod number) and choose one of the options. Step 26 Back at the CL, use the show trace buffer command to view the output. Activity Verification You have completed this task when you attain these results: m= Verify that the syslog me iges appear on the console. = Verify that the tracing output is generated and viewed. (© 2006 Cisco Systems, in LabGude a7Lab 6-1: Configuring Voice Hairpinning Complete this lab to practice what you leamed in the related module. Activity Objective In this activity, you will configure H.323-t you will be able to meet this objective: SIP hairpinning. After completing this activity, = Enable H.323-t0-SIP hairpinning Command List The table deseribes the commands that are used in this activity. Command Description voice voip Enters voice service configuration mode allow-connections 323 | Allows connections between an H.323 endpoint and a SIP to aip ‘endpoint Job Aids There are no job aids for this lab activity Task 1: Configuring H.323-to-SIP Hairpinning In this task, you will enable H.323-to-SIP hairpinning. Activity Procedure Complete these steps: Step 1 Call from an IP phone to your partner pod voice-mail pilot number x99 and note the result (where x is your pod number). The call should fail ‘Step2 From global configuration mode, enter the command voice servi voip. Stop3 From voice service mode, enter the allow-connections h323 to sip command to allow the remote Cisco Unified CallManager Express to set up calls to the local Cisco Unity Express Auto Attendant or voice-mail pilot number. ‘step4 Call from an IP phone to your partner pod voice-mail pilot number x999 and note the result. The call should succeed, Activity Verification ‘You have completed this task when you attain these results: = H.323-t0-SIP hairpinning is enabled. = Calls to your Cisco Unity Express module from a remote pod succeed, 98 IP Telephony Express (PTX) 4.0 (©-2006 Cisco Systems, neCompleted Worksheets The completed worksheets referenced as job aids in some labs are shown in the tables that follow. 300 IP Telephony Express (PTX) v4.0 '© 2006 Cisco Systems, ncPod 1 Ephone-dn Tag or | Number | Function wopiedto | Stings sea we 7 [om Eononevouton [a 2 [or | on Epnone baton + | ua 3 [we ow Epona ¥outon | Boa 4 1010 oN Ephone 1 button 3 3 jton [on “Pestonezbatn2 | 3 [00 [ran WA Tineoa 0 sos wh | Ineceiton 7 [baie | Rendiaatieincon | neve Teutona | iewam w Odea 3 [beeet | Nenana | onene buon | ecm w 0959 2 [1500 | Basie nrcon | Eanene tton [nea 550 10 [1850 [Date ntscon” | tone @butona | remo 1500 77] 1600 Pave Eonone _ 2 [00 | Pa Etere? 13 T8009 Page: NIA - Page to 1600 and 1700 Sie nto 0.1.1.4 14 9001. MWI On ~ NIA mudi on “is seo. [won [Na [enor 8/1189 [eamon Ephorej aan 6 | Aplesa wo eons | eon sane | ™ Tag | Destination | incoming Port or Session Target | Settings No. | Pattom | Called Number 1 | 1100 Lowest FXS 2 | 1205860. Lowest FXO Forward all cigs 3 | 1208660. Lowest T1 por port23 | Forward all gts - 4 120.5559, Lowest T1 por port23 | Direct inward cial 5 [2 10.101.02 ‘codec 971 fulaw, then g729br8 6 +300 ‘pplication aa 7 | 1300 4300 to1104 ‘application aa, ctmt-relay nas- alphanumeric, g7 tulaw, no vad a |v. 10.10.0.10 dimt-relay sip-notty, sipv2, 97" tulaw, no vec {© 2006 Cisco Systems, Ine. Lab Guide 101Pod 1 Identity Username | First Name | LastName | Ephone Comments, (Px Cisco Unified CallManager Express administrator (CUEAdmin Cisco Unity Express ‘administrator IPTXCust Cisco Unified CallManager Express customer administrator FPrefect Ford Prefect Ephone 1 Import to Cisco Unity from Cisco | Uniied CallManager Express ‘ADent ‘Adthur Dent Ephone 2 Greate in Cisco Unity Pod 1 Cisco Unity Express Numbers Number "1900 “1901 ‘902 2001 000 1903 Comments \Voice-mail pilot number Detault Auto Attendant ‘Administrator TU! Mw On Mw Of Custom Auto Attendant seattiecisco.com | Domain name 702 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, nePod 2 Ephone-dn Tag or | Number | Function ‘Applied To Settings Seq No. 1 2000 | ON | Ephone 1 bution 1 | Dual 2 2001 DN T Ephone 2 button 1 | Dual - 3 2002 DN Ephone 1 button 2 | Dual ~ 4 2010 ON Ephone 1 button 3 - 5 2011 ‘DN Ephone 2 button 2 7 6 2400 Park ~ NA “Timeout of 10 seconds with three notifications 7 103333 _| Nondialable intercom | Ephone 1 button 4 | Intercom to D4444 8 4444 | Nondialale intercom | Ephone 2 button 3 | Intercom to 03333 9 2500 | Dialable intercom | Ephone 1 button | Intercom to 2550 10 | 2850 | Olalabie intercom | Ephone 2 button 4 | Intercom to 2500, 7 11 [2600 | Page Ephone 1 72 [2700 | Page Ephone 2 73 | 2800 | Page NIA age to 2600 and 2700 groups, multicast to 239.1.1.4 14 | 9008... | MwIOn NA rw on 18 | 9000... | Mwlon NA iwi off : 16 | 2150 | Group ON | Ephone 1 button 6 | Applied to two ephones Ephone 2 button 6 Pod 2 Dial Peer Tag | Destination | incoming Port or Se Settings No. | Patten | Called Number 1 [2100 | Lowest FXS 2 | 120.5860 Lowest FXO Forward all digits 2 jms | Uh eerie 3 | 105560... | Lowest Ti por pori28 | Forward all digits 4 | 120.5868. Lowest Ti portpor.28 | Direct inward ial s 1 0.101.041 codec g7 Mulaw, then 972908 6 2300 ‘application aa 7 | 2300 7300 1021.04 application aa, dm-olay has. alphanumenc, g71Tulaw, no vad a iz 10.20.0.10 atmt-rlay sip-notity,sipv2 7 ulaw, no vad {© 2006 Cisco Systems, ne LabGude 105Pod 2 Identity Username | First Name | Last Name | Ephone Comments, PTX 1 Cisco Unified CallManager Express administrator (CUEAdmin Cisco Unity Express administrator IPTXGust Cisco Unified CallManager Express customer administrator DAdams | Douglas | Adams | Ephone 1 Import to Cisco Unity from Cisco | Unified CallManager Express Random | Dent RDent Ephone 2 ‘Greate in Cisco Unity Pod 2 Cisco Unity Express Numbers Number Comments 2900 Voi lot number 2901 Default Auto Attendant "2002 Administrator TUL “9001. : “9000, 2903, ‘boston.cisco.com ‘Custom Auto Attendant Domain name 108 IP Telephony Express (IPTX) v4.0, (© 2006 Cisco Systems, ne.Pod 3 Ephone-dn Tag or | Number | Function ‘Applied To Settings Soa No. 1 3000 | ON Ephone t bution 1 | Dual 2 3001 | ON Ephone 2 button 1 | Dual ~ 3 3002 | ON ~ | Ephone 1 button 2 | Dual 4 3010 | ON Ephone 1 bution 3 5 3011 | ON phone 2 bution 2 6 3400 | Park 7 NA Timeout of 10 seconds with thee notifications 7 103333 | Nondialable intercom | Ephone 4 button 4 | Intercom to D4444 8 (D444 | Nondialable intercom | Ephone 2button3 | intorcom to 03333 8 3500 | Dialable intercom | Ephone 1 button S| intercom to 3550 10 [3550 | Dialabie intercom | Ephone 2 buttons | Intercom to 3500 117-([3600 | Page Ephone 1 7 72 [3700 | Page - Ephone 2 - 73 [3800 | Page NA Page to 3600 and 3700 groups, multicast 0238 1.1.4 14 | 9001... | mwion NA rewi on — 15 | 9000... | mwion NA raw off 16 [3150 | Group ON Ephone 1 button 6 | Applied totwo ephones Ephone 2 button 6 Pod 3 Dial Peer Tag [ Desunton | ncoming | Porto Sesion Target | Stings nor | atrn | ata number 1 3100 | Lowest FXS 2 | wsse0 Lonest FXO Foard 3 dts 3 rnssee Lowes pon | Fond a ks 4 ‘a0ssie.. | Lowest por por | Brett a aac vwr0a0 cede gow, on TB 3 20 aopeston 7 [emo | ae wwavor cppeaion e, dniaay SERIO ae roa roar ros0030 nay spay bv | sine ns {© 2006 Cisco Systems, ne. Lab Gude 105:Pod 3 Identity Username | FirstNamo | LastName | Ephono ‘Comments PTX Cisco Unified CallManager Express administrator CuEAdmin | Cisco Unity Express administrator IPTXCust Cisco Unified CallManager Express customer administrator HHurtenturst | Hig Hurtenfurst | Ephone 1 Impor ta Cisco Unity from Cisco Unified CallManager Express HKavula Humma Kavule Ephone 2 Create in Cisco Unity Pod 3 Cisco Unity Express Numbers Number Comments ‘3900 Voice-mail pilot number 3901 Default Auto Attendant 3002 ‘Administrator TUL 9004 [ saw on 2000 [ maw on _ 3203 | Custom Auto Aitendant alanta.cisco.com | Domain name 7 106 IP Telephony Express (PTX) va.0 (© 2006 Cisco Systems, ncPod 4 Ephone-dn Tag or | Number | Function | Applica To Settings Sea. No. | +4000 | ON Ephone 1 button 1 | Oval 2 [aor [ON Ephone 2button 1 | Dual 3 ao. [oN Ephone 1 bution 2 | Oval 4/4010 |ON Ephone 1 button 3 5 |4ott | ON Ephone 2 button 2 6 (400 | Pork NA Timeout of 10 seconds wth three notifications “7 | 03533 | Noncialabie intercom | Ephone 1 button 4 | Intercom to D44aa “6 | Dassd | Nonalalabie intercom | Ephone 2 button 3 | Intercom to 03333 ~ [4500 | Dialable intercom | phone t button | Intercom to 4550 10 | 4850 | Dialabie intercom phone 2 button 4 | Intercom to 4500 11 | 4800 | Page Ephone 1 v2 [avoo | Page Ephone 2 ~ 13 [4800 | Page NA age to 4600 and 4700 groups, rmuticast to 239-114 44 | 9001... | mon [WA imi on 15/9000... _| Mwiof WA mw 16 [4150 | Group DN phone {button 6 | Applied to two ephones Ephone 2 bution 6 Pod 4 Dial Peer Tag | Destination | Incoming _| Port or Session Target | Settings No, | Patten | Called Number + | ai00 Lowest XS 2 | 120.8850 Lowest FXO Forward all digits 3 | 205650 | Lowest Tt por port23 | Forward al cits 4 120.5559... | Lowest T1 port por'23 _| Direct inward dial 5 [3 10.1030 codec 971 tlaw, then 972068 6 4800 application @a 7 | 4300 4300 10.41.01 ‘application aa, dimi-relay ha5- Sipmanumerc, 97 Tula, no vad “8 49. 10.40.0.10 dtmi-relay sip-nolly, sipv2, | e7ttuaw, no vad {© 2005 Cisco Systems, in. Lab Gude 107Pod 4 Identity Username | FirstName | LastName | Ephone Comments, 1PTK Cisco Unified CallManager Express administrator (CUEAdmin Cisco Unity Express administrator |PTxCust Cisco Unified CallManager Express customer administrator CFitzmelton | Cynthia | Fitmelton | Ephone 1 Import to Cisco Unity from Cisco i Unified CallManager Express. OColluphid | Oolon Coltuphia | Ephone 2 Create in Cisco Unity Pod 4 Cisco Unity Express Numbers Number Comments 4900 Voice-mal pilot number 4901 Default Auto attendant 4902 ‘Administrator TUI - 9001 MWIOn : 2000. Mwof 4903 Custom Auto Attendant dalias.cisco.com | Domain name —_ 108 IP Telephony Express (IPTX) v4.0 '© 2008 Cisco Systems, IncPod 5 Ephone-dn ‘tag or | Number | Function ‘Applied To Settings Seq. No. 1 5000 | ON Ephone 1 bution 1 | Dual 2 [5001 | ON Ephone 2 butlon 1 | Dual 7 3 | 5002| ON Ephone 1 butlon 2 | Dual 4 (5000 |ON phone 1 butlon 3 5 [sot | ON phone 2 button 2 6 (5400 | Pak NA Timeout of 10 seconds with three notfications 7 | 03393 __| Nondialable intercom | Ephone 1 button 4 | Intoroom to D4aaa & | D444a | Nondialable intercom | Ephone 2 button 3_| Intoroom to D333 ‘© | 5500 | Dialable intercom | Ephone 1 button S| Intercom to 5550 70 | 5550 | Dialablointercom | phone 2 bution 4 | Intercom to 5500 17 [5600 | Page phone 1 72 [5700 | Page Ephone 2 13 [8800 | Page NA Page to 5600 and 5700 groups, mutticast 0239 1.1.4 14 [o00%... | wi on NA ri on 18 | 9000... | naw on NA mi off 46 [5160 | Group DN Ephone 1 button | Applied to two ephones - Ephone 2 button 6 Pod 5 Dial Peer Tag | Destination | incoming Port or Session Target | Settings No. | Pattorn | Called Number + | 5100 Lowest FXS 2 | 120.5560. Lowest FXO Forward all digits 3 | 12005569. Lowest 1 pon port2s | Forward al digits 4 120.5569. Lowest T1 por pari23 | Direct inward cial 5 [6 10,105.06 codec g7 Hulaw, then g729br8 6 5300 ‘pplication aa 7 | 5300 ‘5300 1051.01 ‘pplication aa, dimfrolay haS- slphanumeric, 67a, no vad 3 [6s 10.50.0.10 trea sip-notly, sipv2, 977 1ulaw, no vad (© 2006 Cisco Systems, ne. Ro Leb Guide 109,110 Pod 5 Identity Username First Name | LastName | Ephone ‘Comments, 1PTX Cisco Unified CallManager Express administrator (CUEAdmin Cisco Unity Express: administrator IPTXCust Cisco Unified CallManager Express customer administrator Mckenna: Rob Mekenna | Ephone 1 Import Cisco Unity from Cisco | Unified CallManager Express Yranx Yooden | Vranx Ephone 2 Create in Cisco Unity Pod 5 Cisco Unity Express Numbers Number Comments. 5900 Voice-mail pilot number 5901 Default Auto Attendant 5902 AdminisratorTul 9001 MWvI On 9000. | mw of “5903 «| Custom Auto Attendant “portland cisco.com | Domain name IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, nc.Pod 6 Ephone-dn Tagor | Number | Funetion ‘Applied To Settings Sea No. + | s000 | ON Ephone 1 baton + | Dual 2 6001| ON Ephone 2 button 1 | Dual ~ 3 e002 | DN Ephone tbutton2 | Dual 4 6010 | ON phone 1 button 3 5 e011 | ON phone 2 button 2 6 6400 | Park irs Timeout of 10 seconds with | three ntitatons 7 [3383 __| Nondialabie intercom | Ephone 1 button 4 | Intercom to Dasa 3 eeeee | Nondaabo intercon | Eprone 2 ution 2 | microm 05523 10 | 6550 | ialabe intercom Ephone 2 button | Inercom to 6500 " 6600 Page : Ephone 1 | 12, 6700 Page Ephone 2 - 13, 6800 Page - NIA Page to 6600 and 6700 groups, | tmultcast to 2391.14 14, 9001. ‘MWIOn NIA mwion - 18 | e000... | Mw1On NA | wo ~ 16 [6150 | Group ON Ephone 1 button 6 | Applied to two ephones Epnone 2 button 6 | Pod 6 Dial Peer Tag | Destination | incoming | Port or Session Target | Settings no. | Patton | Called Number 1 [roo Towest XS 2 | 1205560 Lowest FXO Forward al digits 3 | 7205559.. Lowest Ts por por:23 | Forward al digs 4 ~~ | 120.5869. Lowest T1 port port:23 | Direct inward dial 5 [5 — 10.105.05 codec 971 Tulaw, then g729br8 6 6300 application aa 7 | s00 6300 706104 ppication a, dtmi-lay M45 aphanumenc: 97 lew, no vad 8 69. 10.60.0.10 | dimf-relay sip-notify, sipv2, aT ttulaw, no ved {© 2006 Cisco Systems, Ine Lab Guide 111Pod 6 Identity Username _| FirstName | Last Name | phone ‘Comments PTX ‘Cisco Unified CallManager Express administrator (CUEAdmin ‘Cisco Unity Express aaministrator IPTxCust Cisco Unified CallManager Express customer administrator ZBeetiebrox | Zaphod _| Beatlebrox | Ephone 1 Import to Cisco Unity trom Cisco Unified CallManager Express MProsser Marvin | Prosser | Ephone 2 Create in Cisco Unity Pod 6 Cisco Unity Express Numbers Voice-mail pilot number Default Auto Attendant Number Comments 6900 = 6902 | Administrator TUI 9004 MW On 9000... | MLO 6903 raleigh.cisco.com Custom Auto Attendant Domain name 12 IP Telephony Express (PTX) v4.0 {© 2006 Cisco Systems, InePod 7 Ephone-dn Tag or | Number | Function ‘Applied To Settings Soa No. 1+ | 7000_| ON Ephone {button | Oval 2 7001 ON - Ephone 2 button 1 | Qual 3 7002 ON | Ephone 1 button 2 | Dual 4 7010 | ON | Ephone 1 button 3 - 7 5 7014 ON | Ephone 2 button 2 6 7400 “Park NIA ‘Timeout of 10 seconds with three notifications 7 3333 Nondialable intercom | Ephone 1 button 4 | Intercom to D4444 8 ‘Daasa | Nondialable niercom | Ephone 2 button | inlercomto 03333 ° 7500 | Dialabie intercom phone 1 button § | Intercom to 7550 70 | 7550 | Dialabe intercom phone 2 button | Intercom to 7500 11 | 7600 | Page Ephone 1 12 7700 Page Ephone 2 i 13 | 7800 ‘| Page NA Page to 7600 and 7700 groups, cmiticast 0 299 1.1.1 4 9001. MWIOn NA mwi on 18 9000.. MWI Off NIA mwi off - 16 | 7150 Group DN Ephone 1 button 6 | Applied to two ephones Ephone 2 buon 6 Pod 7 Dial Peer Tag | Destination | incoming Settings No. | Pattern | Callad Number + | 7100 Lowest FXS: 2 120.5550. Lowest FXO Forward all digits: i “3 | 1205560, Lowest Tt por port.23 | Forward all digits _ 4 120.5850. Lowest Ti por port23_| Directinward dal 8. 40,107.08 [codec 971 1ulaw, then g729br8 6 7300 application ae 7 7300 7300 10.71.01 ~ application aa, dtmf-relay h45- alphanumeric, g711uaw, no vas 8 79. 10.70.0.10 dimf-relay sip-notify, sipv2, 7" ulaw, no vad 1 2006 Cisco Systems. nc LabGude 113Pod 7 Identity Username | FirstName | LastName | Ephono ‘Comments PTX ] Cisco Unified CaiManager Express administrator (CUEAdmin Cisco Unity Express administrator IPTXCust Cisco Unifies CallManager Express customer administrator HFrootmig Hurling | Frootmig Ephone 1 Import to Cisco Unity from Cisco Unified CallManager Express MaQuordiepieen | Max Quordiepieen | Ephone 2 | Create in Cisco Unity Pod 7 Cisco Unity Express Numbers Number Comments 7300 Voice-mal plot number 7904 Default Auto Attendant 7902 [AaministatrTur 9001 MW On _ 9000 ‘MW Off 7903 Custom Auto Attendant Phoonixcsco.com | Domain name — 18 IP Telephony Express (PTX) v4.0 '© 2006 Cisco Systems, InePod 8 Ephone-dn Tag or | Number | Function Applied To Settings Sea. No. + [e000 | ON Ephone tbuttont | Dual 2 oor | ON Ephone 2 bution 1 | Dual _ 3 002 | DN Ephone tutton2 | ual 7 - 4 [e010 | oN Ephone 1 button 3 5 soit | ON phone 2 button 2 6 8400 Park NA ‘Timeout of 10 seconds with three nottcations 7 103333 | Nondilable intercom | Ephone 1 bution 4 | Intercom to D4a4a 8 ‘Dada | Nondialabie intercom | Ephone 2 button S| Intercom to 03333 9 [8500 | Dialabie intercom | Ephone 1 buton 5 | Iniercom to 8560 10 | 6560 | Diablo niorcom | Ephone 2 button | Intercom to 8500 1 8600 Page - - Ephone 1 12 [700 | Page Ephone 2 — 13 | 8800 | Page NA age to 8600 and 8700 groups multicast to 299 1.1.1 14 9001 MWI On, a NIA mwi on 15 9000. MWI Off - NIA mwi off 16 8150 Group DN Ephone 1 button 6 | Applied to two ephones _ Ephone 2 bution 6 Pod 8 Dial Peer Tag | Destination | incoming Port or Session Target | Settings No. | Pattern Called Number | 1 | 8100 Lowest FXS 2 | 120.5560.. | Lowest FXO | Forward all digits 120.5559. Lowest Tt port pot23_| Forward all digits 4 120.5569. Lowest T1 port port23 | Direct inward dial 5 [7 10.107.0.7 codec g71 Tulaw, then g729br8 6 8300 application 2a 7 | 8300 8300 10.81.01 ‘application aa, dimt-relay h45- alphanumeric, q71Tulaw, no vad 8 ea 10.80.0.10 dim-relay sip-notty, sipv2, (971 Tulaw, no vad (© 2006 Cisco Systems, ne. Lab Gude 115Pod 8 Identity Username | FirstName | LastName | Ephone Comments PTX Cisco Unified CallManager Express administrator ‘CUEAamin Cisco Unity Express ‘acministrator IPTXCust Cisco Unified CallManager Express customer administrator ‘QRontok | Questular Rontak Ephone 1 Impot to Cisco Unity from Cisco Unified CallManager Express FPrak Frank Prak Ephone 2 | Greate in Gisco Unity Pod 8 Cisco Unity Express Numbers Number ‘Comments 900 Voice-mail pilot number 2901 ————_| Default Auto Attendant 902 ‘Administrator TU! “9001 wit On - “9000, mw 8903 ‘Custom Auto Attendant rmiami.cisca.com | Domain name 146 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, ncAnswer Key ‘The correct answers and expected solutions for the activities that are described in this guide appear here. Lab 2-1 Answer Key: Configuring Cisco Unified CallManager Express ‘When you complete this activity, your configuration will be similar to the following, with differences that are specific to your device or workgroup: version 12.3 service timestamps debug datetime msec service timestamps log datetine msec no service paseword-encryption hostname CMERouters boot start -marker boot -end-marker enable password cisco no network-clock-participate slot 2 no network-clock-participate wic 1 no network-clock-participate aim 0 voice-card 2 no dspfarm voice-card 3 aspfarm no aaa new-nodel ip subnet-zero ip cet ip dhcp excluded-address 10.90.0.1 10,90.0.30 ip dhcp excluded-address 10.95.01 10.95.0.10, ip dhcp pool CMEDatas network 10.90.0.0 255.255.255.0 default-router 10.90.0.1 ip dhcp pool cMEVoices RetWOrk 10.95.0.0 255.255.255.0 Gefault-router 10.95.0.1 option 150 ip 10.95.0.1 no ip domain leckup no ftp-server write-enable controller Ti 9/2 framing ef Linecode ami controller Tl 0/3 framing sf Linecode ami interface FastFthernet0/0 no ip address duplex auto speed auto interface FastEtherneto/0.90 encapsulation doti9 30 ip address 10.90.0.2 255.255.255.0 interface FastEthernet0/0. 95 encapsulation dotig 95 ip address 10.95.0.1 255.255.255.0 interface Serialo/0 no ip address shutdown no fair-queue elockrate 2000000 interface FastEtherneto/2 no ip address shutdown (© 2006 Cisco Systems, ine. Lav Guide 117duplex auto speed auto interface Serialo/1 no ip address shutdown clockrate 2000000 interface Service-znginei/o no ip address shutdown router eigrp 190 network 10.0.0.0 auto-sunmary ip classless ip http server tEtp-server flash:P00303020234.bin tftp-server flash:Jar70.2-B-0-104.sbn tétp-server flash: TERM70.6-0-2521"0-5s.1eads tfep-server flash:cnu70.62-0-1-8.ebn tEcp-server flash:jvm70_602ES1R6.sbn uetp-server flash: TERN70. DEFAULT. loade control-plane voice-port 2/0/0 voice-port 2/0/1 voice-port 2/0/2 voice-port 2/0/3 voice-port 2/1/0 voice-port 2/1/1 voice-port 2/1/2 voice-port 2/1/3 telephony-service Load 7960-7940 FO0303020214 load 7970 TERNT0.6-0-25R1-0-Se nax-ephones 2 mmax-dn 20, ip source-address 10.95.0.1 port 2000 auto assign 2 to 2 fime-zone 6 create cnf-files version-stamp 7960 Jan 03 2005 16:40:45 keepalive 10 max-conferences 8 gain -6 ephone-da 3 ‘number 9000 name John Smith ephone-dn 2 dual-line number 9001 ephons 1 mac-addrese Q00E. 8482. £4FC type 7970 button 2:1 ephone 2 mac-address 9006,5395.3996 type 7360 button 1:2 line con 0 exee-timeout 0 0 password cisco logging synchronous login ine 23 no activation-character transport preferred none teanspore input all transport output all Line aux 0 Line vey 04 exec timeout 00 password cisco 18 IP Telephony Express (IPTX) v4.0 (© 2006 Cisco Systems, neLab 3-1 Peers logging synchronous login end Answer Key: Configuring PSTN Interfaces and Dial When you complete this activity, your configuration will be similar to the following, with differences that are specific to your device or workgroup: version 12.2 service timestamps debug datetine msec service timestamps log datetine msec no service password-encryption hostname ChERoUters boot -start-marker boot-end-narker enable password cisco no network-clock-participate slot 2 network-clock-participate wic 1 no network-clock-participate aim 0 voice-card 2 no dspfarm voice-card 2 aspfarm no aaa new-model ip subnet-zero ip cet ip dhop excluded-addvese 19.90-0.1 19.90.0.20 ip dhep excluded-addvess 1195-011 10.95.0.10, ip dhop pool cMEDataa network 10,90.0.0 255.255.255.0 Gefault-router 10.10.0.1 ip dhep pool cMBVoices network 10,95.0.0 255.255.255.0 Gefault-rower 10.95.0.1 option 150 ip 10.95.0.1 no ip domain lookup no ftp-server write-enable isdn switch-type primary-ni controller 71 0/2 framing esf linecode bazs pri-group timeslots 1-24 controller Ti 0/3 framing sf Linecode ami interface FastBtherneto/0 no ip address duplex auto speed auto interface Fastatherneto/0.90 encapsulation dot1d 30, Ap addrecs 10.90.0.2 255.255.255.0 interface Fastétheriet0/0.95 encapsulation dot $5 Ap address 10.95.0.2 255.255.255.0 interface Serial0/0 ip address 10.109.0.9 255.255.255.0 no fair-queue clockrate 115200 interface Fastithernsto/t no ip address shutdown Guplex auto speed auto interface Seriai0/1 ‘© 2006 Cisco Systems. Ine {ab Guiae 19no ip address shutdown clockrate 2000000 interface Serial0/2:23 no ip address isda switch-type primary-ni isdn incoming-voice voice no cdp enable interface Service-Engine1/0 no ip address ‘ehutdowa router eigrp 100 network 10.0.0.0 auto-sunmary ip classless ip http server eEtp-server flash: P00303020214.bin tétp-server flash:Jar70.2-8-0-104.sbn tetp-server flash:cnu70.62-0-1-6.sbn tEtp-server flash:jvm70.60228226 sbn tetp-aerver flash: TERM70, DEFAULT. loads tEtp-server flash:TERN70.6-0-2SR1-0-5s.loads control -plane voice-port 0/2:23 voice-port 2/0/0 ring nunber 2 connection plar 9000 voice-port 2/0/1 voice-port 2/0/2 voice-port 2/0/3 voice-port 2/1/0 ring cadence patternii eptone Av voice-port 2/1/1 voice-port 2/1/2 voice-port 2/1/3 @ial-peer cor custom name Analog ane PRI @ial-peer cor List callanaleg ember Analog dial-peer cor List callPRI member PRI dial-peer cor List callwan member WAN @ial-peer cor list Type1 member WAN dial-peer cor list Typez member Analog member WAN @ial-peer voice 1 pots corlist incoming Type2 destination-pattern 3100 port 2/2/0 dial-peer voice 2 pots corlist outgoing callanaiog destination-pattern 120.5550 port 2/0/0 forward-digits all dial-peer voice 4 pots incoming called-number 2095559 divect-inward-dial port 0/2:23 dial-peer voice 2 pote destination-pattern 120.5559 port 0/2:23 forward-digits all 120 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, Inedial-peer voice § voip destination-pattern 8. session target ipva:20.109.0.10 codec g7llulaw telephony-service load 7960-7940 Po0303020214 load 7970 TERH70.6-0-25R1-0-5e max-ephones 2 max-dn 20 ip source-address 10.95.0.1 port 2000 auto assign 2 to 2 cime-zone 6 create cnf-files version-stamp Jan 01 2002 00:00:00 Gialplan-pattern 1 2095559... extension-length 4 extension-pattern 9. keepalive 10 nax-conferences § gain -6 ephene-dn 1 ‘number 9000 name John Smith cor incoming Typet ephone-dn 2 dual-line umber 9001 ephone 1 mnac-addrees 000B.8488.247C type 7370 button et ephone 2 ac-address 0006, 5398.3996 type 7960 button 1:2 Line con 0 exec timeout 0 0 password cisco logging synchronous login Line 33 no activation-character transport preferred none transport input all transport output all Line aux 0 Line vey 04 exec timeout 00 password cisco logging eynchroncus login end, Lab 4-1 Answer Key: Configuring Additional Cisco Unified CallManager Express Features ‘When you complete this activity, your configuration will be similar to the following, with differences that are specific to your device or workgroup: version 12.3 service timestamps debug datetime msec service timestamps log datetime msec no service password-encryption hostname CMERouterd boot -start-narker boot -end-narker enable password cisco no network-clock-participate slot 2 network-clock-participate wic 1 1© 2006 C's00 Systems, no Lab Gude 12no network-clock-participate aim 0 volce-card 2 no dspfarn voice-card 3 aspfarm ne aaa new-nedel ip subnet-zero ip cet Ap dhep excluded-addvess 10.90.0.1 10.30.0.10 Ap dhep excluded-address 10.95.0.1 10-95.0.10 ip dhep pool cMEDatas network 10.90.0.0 255.255.255.0 Gefault-rowrer 10.90.0.2 ip dhcp pool cMEVoices network 10.95,0.0 255.255.255.0 default-router 10.95.0.2 option 150 ip 10.95.0.1 no ip domain lookup no ftp-server write-enable isdn switch-type primary-ni controller Tl 0/2 ‘framing est Linecode bazs pri-group timeslots 1-24 controller Tt 0/3 framing sf Linecode ami interface Loopbacko ip addrees 10. 91.0.1 255.255.255.0 interface Fastethernet0/0 no ip address duplex auto speed auto interface FastBtherneto/0.90 encapsulation dotig 90 ip address 10.90.0.1 255.255.255.0 interface FastEthernet0/0.95 encapsulation dotig 95 sp address 10.95.0.1 255.255.255.0 interface Serialo/o ip address 10.109.0.8 255.255.255.0 no fair-queue interface FastEthernet0/1 no ip address shutdown duplex auto speed auto interface Serialo/2 no ip address shutdown clockrate 2000000 interface serial0/2:23 no ip address isdn switch-type primary-ni isdn incoming-voice voice no cdp enable interface Service-Enginel/0 no ip address shutdown router eigep 100 network 10.0.0.0 auto-sunmary ip classless ip hetp server ip Bttp authentication lecal ip Attp path flash tEtp-server flash: TERM70.6-0-25R1-0-5s. loads 122 IP Telephony Express (PTX) vl 0 (© 2006 Cisco Systems, ne.eftp-server flash:enu70.62-0-1-6.sbn tEtp-server flash: jvn70_602881R6-sbn tEtp-server flash:P00303020214-bin eetp-server flash:Jar70.2-8-0-104.sbn control-plane call application voice queue flash:app-b-acd-2.0.9.0.tel call application voice queue queue-len 10 eal application voice queue aa-hunt2 2200 call application voice queue aa-hunt3 2201 call application voice queue aa-hunta 2202 call application voice queue nusber-of-hunt-grps 3 call application voice queue aa-nane aa call application voice queue queue-manager-debugs 1 call application voice aa £lash:app-b-acd-aa-2.0.0.0.tc1 call application voice aa aa-pilot 2300 call application voice aa call-retry-timer 15 call application voice aa second-greeting-time 60 call application voice aa max-time-call-retry 600 call application voice aa max-time-vm-retry 2 call application voice aa service-name queue call application voice aa operator 2100 call application voice aa dial-by-extensicn-option 5 call application voice aa voice-mail 2983 call application voice aa number-of-hunt-grps 3 call application voice aa language 1 en call application voice aa set-location en 0 flash! voice-port 0/2:23 voice-port 2/0/0 ying number 2 connection plar 9000 voice-port 2/0/1 voice-port 2/0/2 voice-port 2/0/3 voice-port 2/1/0 ring cadence patternit voice-port 2/1/2 voice-port 2/1/2 voice-port 2/1/3 dial-peer voice 1 pots destination-pattern 9100 port 2/1/0 dial-peer voice 2 pots deatination-pattern 120.5550 port 2/0/0 forward-digite 12 @ial-peer voice 3 pots destination-pattern 120.5559 pore 0/2:23 forvard-digite all dial-peer voice 4 pots incoming called-number 2025559 Girect-inward-dial port 0/2:23 dial-peer voice 5 voip destination-pattern 1 seasion target ipv: codec g729br8 dial-peer voice § pots application aa incoming called-nunber 9300 port 2/1/0 dial-peer voice 7 voip ‘application aa Gestination-pattern 9300 session target iprd:10.91.0.1 incoming called-nunber 9300 dtme-relay h2aS-alphanumeric codec g?ilulaw 0.109.0.10 (© 2006 Cisco Systems, in. Lab Gude 123no vad telephony-service load 7960-7940 Po0303020224 load 7970 TERN70,6-0-25R1-0-5e nax-ephones 2 mmax-dn 20 ip source-address 10.95.0.1 port 2000 system message IPTX Classroom time-zone 5 create cnf-files version-stamp Jan 01 2002 00:00:00 @ialplan-pattern 1 2025559... extension-length 4 extension-pattern 2.. keepalive 10 max-conferences 8 gain -6 web admin system name IPT password cisco web admin customer name IPTXCust password cisco web customize load newlenplate.xml dn-webedit eime-webedic transfer-system full-consult ephone-template 1 softkeys connected Acct Endcall Flash Hold Trnster ephone-template 2 Softkeys idle Dnd Redial Newcall Pickup Gpickup Login ephone-dn 1 dual-line number 9000 label my line 9000 description Phonel name Pod? User call-forward max-Length 0 epbone-dn 2 dual-line umber 9002 description 2035559001 ephone-dn 3 dual-line unber 9002 ephone-dn 4 umber 9010 ephone-dn 5 punber 9011 ephone-an 6 umber 9490 park-slot timeout 10 limit 3 ephone-dn 7 umber 03333 intercom Dadaé ephone-dn_ 8 number Déa4 intercom D3323 ephone-dn 9 umber 9500 intercom 9550 ephone-dn_ 10 number 9550 Entercom 9500 ephone-dn 11 umber 9600 ephone-dn 12 ‘unber $700 ephone-da 13 ‘unber 9800 ane BmergencyAll paging ip 229.1.1.1 port 2000 paging group 11,12 ephone 1 ephone-template 2 mac-address 006.5398. 3B08 button Isl asa 4a ephone 2 ephone-cemplate 1 124 IP Telephony Express (PTX) v4.0 18.2006 Cisco Systems, nemac-address 1112.2222.3333 button 1:2 ephone-hunt 1 sequential pilot 9200 List 9000, 9002, 9010, s001, so12 timeout 5 auto logout ephone-hunt 2 longest-idle ‘pilot 9207 List 9000, 9001, $020, 9011 timeout § ephone-hunt 3 peer pilot 9202 List 9000, 9002, 9020, 9001, 9012 Line con 0 exec-timeout 0 0 logging synchronous dine 33 no activation-character transport preferred none transport input all transport output all Line aux 0 Line vty 04 exec-timeout 0 0 password cisco logging synchronous login end Lab 5-1 Answer Key: Configuring Cisco Unity Express When you complete this activity, your configuration will be similar to the following, with differences that are specific to your device or workgroup: Example Configuration of the CallManager Express/Host Router ‘No configuration change since last restart version 12.3 service timestanps debug datetime msec service timestamps log datetine msec no service password-encryption hostname CMERouter? boot-start-marker boot -end-narker enable password cisco no network-clock-participate slot 2 network-clock-participate wic 1 no network-clock-participate aim 0 voice-card 2 no dspfarm voice-card 3 dspfare no aaa new-nodel Ap subnet-zero ap cef ip dhep excluded-addreaa 10.90.0.1 10,20.0.10 ip dhop excluded-address 10.95.0.1 10.25.0.10, ip dhep pool CMDatay network 10.90.0.0 255.255.255.0 default-rouer 10.90.0.1 ip dhep pool cMEVoices network 10.95.0.0 255.255.2550 Sefault-rourer 10.95.0-1 option 150 ip 10.95.0.1, (© 2006 Gisco Systems, ine. LabGude 125no ip domain lookup no ftp-server write-enable isdn switch-type prinary-ai controller T1 0/2 framing esf Linecode bezs pri-group timeslots 1 controller Ti 0/3 framing st Linecode ami Anvertace Loopbacko -24 ip address 10.91.0.1 255.255.255.0 interface FastEthernet0/0 no ip address duplex auto speed auto interface FastBtherneto/0.30 encapsulation dotig 90 ip address 10.90.0.1 255.255.255.0 interface Fastatherneto/0.95 encapsulation dotig 95 ip address 10.95,0.1 255.255.255.0 interface serialo/o ip address 10.109.0.9 255.255.255.0 no fair-queue interface FastBthernet0/1 no ip address shutdown duplex auto speed auto interface Serial0/1 no ip address shutdown clockrate 2000000 interface Serial0/2:23 no ip address isdn switch-type primary-ni isdn incoming-voice voice no cdp enable interface Service-Bnginel/o ip unnumbered Fastetherneto/0.90 service-nodule ip address 10.90.0.10 255.255.255.0 service-odule ip default-gateway 10.90.0.2 router eigrp 100 network 10-0.0.0 auto-sunnary ip classless ip route 10.90.0.10 255.255.255.255 Service-Bnginel/0 ip http server ip heep authentication ip heep path flash: local titp-server flash: TERM70.6-0-25R1-0-5s-loads tftp-server flash: TERM70.DEFAULTS. loads tétp-server flash: TERM70.DEPAULT. loads tetp-server flash:cnu70.62-0-1-6.ebn tétp-server flash:jvm70_602EsiR6_sbn tetp-server flash:P00303020214-bin tetp-server flash:dar70.2-8-0 control-plane call application voice call application voice call application voice call application voice call application voice call application voice call application voice call application voice call voice queue queue queue queue queue queue queue queue 104 abn flash:app-b-acd-2.0.0.0.te1 queue-Ien 10 aa-hunt2 9200 faa-hunt> 9201 aa-hunta 9202 number-of-hunt-erpe 3 queue-manager-debugs 1 aa flash:app-b-acd-aa-2.0.0.0.tel 126 IP Telephony Express (IPTX) v4.0 {© 2008 Cisco Systems, Inccall application call application call application call application call application call application call application all application call application call application eall application call application voice-port 0/2:23 voice-port 2/0/0 ring number 2 connection plar voice-port 2/0/2 voice-port 2/0/2 voice-port 2/0/3 voice-port 2/1/0 ring cadence patternit voice-port 2/1/1 voice-port 2/1/2 voice-port 2/1/3 dial-peer voice 1 voice 3000 pots destination-pattern 9100 port 2/1/0 dial-peer voice 2 pots destination-pattern 120.5550 port 2/0/90 forward-digits all dial-peer voice 3 pots aa-pilet 9300 call-retry-timer 15 second-greeting-time 60 nax-tine-call-retry 600 max-time-vm-retry 2 service-name queue operator 9100 Gial-by-extension-cption § voice-mail 9999 nunber-of -hunt-geps 3 Tanguage 1 en set- location en 0 flash destination-pattern 120.5559 port 0/2:23 forward-digits all dial-peer voice 4 pots incoming called-nunber 2025559... dizect- inward-ai, port 0/2:23 diat-peer voice 5 al voip destination-pattern 1 session target ipv4:10.109.0.10 codec g729br8 dial-peer voice § application aa pots incoming called-nunber 9300 port 2/1/0 dial-peer voice 7 application aa voip destination-pattern 9300 beasion target ipva:10.91.0.2 incoming called-nunber 3300 dtmt-relay h245-alphanumeric codec g?llulaw no vad dial-peer voice § voip Gestination-pattern 99. ‘seasion protocol sipv2 session target ipvi:10.90.0.10 dtnf-retay sip-notity codec g?Llulaw no vad telephony-service load 7960-7940 00302020214 Load 7970 TERN?0.6-0-2SRi-0-5s max-ephones 2 mmax-dn 20 Sp source-addreas 10.95.0.1 port 2000 {© 2008 Cisco Systems. Inc Lab Guide vatsystem message IPT Classroom time-zone 5 create cnf-files version-stamp Jan 01 2002 00: @iaiplan-pattera 1 2025553... extension-length 4 extension-pattern 9 keepalive 10 voicemail 9300 max-conferences @ gain -6 web admin syaten name IPTX password ciaco web admin customer name IPTKCust password cisco web customize load newTenplate al Gn-webedit tine-webedit transfer-systen full-consult ephone-template 1 softkeys connected Acct Endeall Flash Hold Trnsfer ephone-template 2 softkeys idle Dnd Redial Neweall Pickup Gpickup togin epbone-dn i dual-line ‘punber 9000 label my line 9000 description Phonel name Douglas Adams: call-forward max-length 0 call-forward busy 9900 call-forward noan 9900 timeout 10 ephone-dn 2 dual-line number 9001 description 2025559002 call-forward busy 3900 call-forward noan 9900 timeout ephone-dn 3 dual-Line number 9002 ephone-dn 4 number 5010 ephone-dn 5 umber 9022 ephone-dn 6 number 9400 park-slot timeout 10 Limit 3 ephone-dn_7 umber D3333 intercon D4aas ephone-dn 8 runber Déaaa intercom 03333, ephone-dn 9 nunber 9500 intercon 9550 ephone-dn_ 10 unber 9550 intercom 9500 ephone-dn 11 unber 9600 paging ephone-dn_ 12 unber 9700 paging ephone-dn 13 number 9800 nane EmergencyAll paging ip 239.1.1.1 port 2000 paging group 11,22 ephone-dn ia runber 9901 ephone-dn_ 15 number 9900. wowi off 128 IP Telephony Express (IPTX) v4.0 {© 2006 Cisco Systems, neephone 2 ephone-template 2 username “DAdams” password cisco mac-addveess 0006.5398.3B08 button 1:1 2:3 3:4 ephone 2 ephone-template 1 username "RDent’ mac-address 111.222.3333 Button 1:2 2:5 ephone-hunt 1 sequential pilot 9200 List 9000, 9002, 9010, 9002, 9021 timeout 5 auto logout ephone-hunt 2 longest-idie pilot 9202 List 9000, 9002, 9020, 9012, eimeout 5 ephone-hunt 3 peer pilot 9202 List 9000, 9002, 9029, 9002, 9022 Line con 0 exec-tineout 0 0 logging synchronous line 33 no activation-character transport preferred none transport input all ezansport output all Line aux 0 Line vey 04 exec-timeout 0 0 pasaword cisco logging synchronous login rep master end Example Configuration of the Unity Express Module clock timezone Anerica/Los_angeles hostname Cus? ip domain-nene boston.cisco.com nep server 10.90.0.2 software dewnload server uri ‘ftp://127.0.0.1/ftp" credentials hidden eu/aRTN/h SEUSAR£ Ww 0X1 2eFHinzEyUTSARZNgA+Y9I3x1k2835j ONEGHTYREMPSABLZNGd +Y9II%1R2B3Sj WA aR groupnane Administrators create groupnane Broadcasters create username CUEAdmin create username DAdams create username RDent create username DAdams phonenunber "9000 username RDent phonenumber "9001" groupname Administrators member CUBAdmin groupnane Administrators privilege superuser Groupnane Administrators privilege NanagePrompts groupname Administrators privilege ManagePublicList {© 2006 Cisco Systems, Ine LabGuide 129groupnane Administrators privilege ViewerivateList groupnane Eroadcasters privilege broadcast backup server url *ftp://127.0.0.1/ftp" credentials hidden vEW) TygeKhYmjazxhE/v XHCkp1 VVaK} escbDaLadf14WLSPFvvirsUnfGWTYHEMPSdSZzNgd+¥9I3x1k2B35 juARAAR=" calendar biz-schedule systemschedule open day i from 90:00 to 24:00 open day 2 from 90:00 to 24:00 ppen day 3 from 00:00 te 24:00 open day 4 from 00:00 to 24:00 ‘open day 5 from 00:00 to 24:00 open day 6 fron 00:00 te 24:00 open day 7 from 00:00 to 24:00 fend schedule cen application acme description “acme! enabled maxsessions & script "acmeaa-acf* parameter "busOpenPronpt” “AABuelnessopen . wav” parameter *holidayPrompt” “AAlloliday2romp? wav" paraneter “busClosedPrompt” “AABusinessClosed. wav" paraneter "allowkxternalTransfers” “false” parameter "MaxRetry" "9 paraneter “opersxtn” "9000" parameter ‘welcomePrompt” “AAWelcome.wav" parameter “businessSchedule" “eystemscnedule" fend applicationcen application autoattendant Gescription “acneautosttendant" enabled maxgessions 8 script ‘aa.aef* parameter “busOpenPrompt” "AABusinessOpen.wav" parameter ‘holidayPrompt” "AAHolidayPrompt wav" Parameter "busClosedFronpt" “AABusinessClosed. wav" parameter “allowExternalTransfers’ "false" parameter ‘NaxRetry" "3" parameter ‘operBxtn 2000" parameter “welconePromp:” "AAWelcome.wav" parameter “businessSchedule” “systemschedule” fend application con application ciscomwiapplication Geacription “ciscomwiarpi ication’ enabled maxsessions & script "setmwi.aef" parameter *strsiWI_OFF_py" *9090" parameter “str¥Wi_oN BN" "9001" parameter *CaliControlGrouprD" "or end application con application prompemgmt description “promptmant" enabled maxsessions 1 script "promptmgnt .aef* end application cen application voicemail description “voicemail” enabled maxsessions 8 script "voicebrowser.aet” parameter “logouturi" nt /Piocathost /voicenail/vamlscripts/mbxLogout .jep" IP Telephony Express (PTX) v6.0 (© 2006 Cisco Systems, Ineparameter “uri* "http: //localhost/voicemail /vxmlecripts/login.vaml" end application cen engine end engine con subsystem jtapi com-manager address 0.0.0.0 ‘end subsystem con subsystem sip gateway address *10.90.0.1" end subsystem con trigger sip phonenumber 9900 ‘application *voicenail” enabled maxsessions @ end trigger cen trigger sip phonenunber 9801 ‘application “autoattendant” enabled maxsessions & end trigger con trigger sip phonenunber 9902 application “pronpemaat” enabled end trigger network location id 80 ‘abbreviation "sea" enail domain 10.80.0.10 nane “seattle” voicemail broadcast vpim-id sea-broadcast, voicemail extension-length 4 end location network location id 90 abbreviation *bos’ email domain 10.90.0.20 ane “boston” voicemail broadcast vpim-id bos-broadcast voicemail extension-length 4 end location network local location id 90 remote username ADent Location 80 create remote username FPrefect location 80 create remote username ADent phonenunber 8001 remote username FPrefect phonenumber 8000 voicemail default language en_US voicemail default nailboxsize $520 voicemail broadcast recording time 300 voicemail operator telephone 9000 voicemail capacity time 6000 voicemail mailbox owner “DAdams” size 5520 description "DAdans mailbox" fend mailbox voicemail mailbox owner "ROent" size 520 Gescription "bent mailbox" end mailbox '© 2006 Cisco Systems Ine. Lab Guide 13