IPTX IP Telephony Express Volume 2 Version 4.0 Student Guide 57-2440-02Table of Contents Volume 2 Configuration of Additional Cisco Unified CallManager Express Features 44 Overview 4a Module Objectives 42 Configuring Cisco Unified CallManager Express GUI Features 43 ‘Overview 43 Objectives 43 User Classes 44 Cisco Unified CallManager Express GUI Prerequisites 47 Accessing the GUI 444 Configuring Administrative User Classes 415 Example 4a7 Defining the Customer Administrator Credentials, 421 summary 4-26 Configuring SCCP Phone Features 427 Overview 4-27 Objectives 4-27 Call Transfer 4-28 transfer-system 4-30 ‘ransfer-mode 431 transfer-pattern 4-32 Call Forwarding 4-34 call-forward all, calforward busy, and call-forward noan. 437 call-forward max-length and call-forward pattern 4-38 Call Waiting 4-40 Call Park, 4-43 IP Phone Display 447 Ephone Templates 4-55 Calling and Directory Features 4-62 Conferencing 467 Feature Access Codes 4-70 Productivity Tools 413 Custom IP Phone Rings 4-83 Example: Sample RingList xml 4-85 Timer Settings 4-86 Interdigit Timeouts and Ringing Timeouts 4-86 Music on Hold 487 ‘Summary 4-96 Configuring SIP Phone Features 4.97 Overview 4-97 Objectives 497 SIP Templates 4-98 Conferencing 4-107 Call Forwarding 4-110 Intercom 4-115 Speed-Dial Definitions 4-116 Call Waiting 4-118 Display Customization 4-119 Summary 4122Understanding Call Restriction and Class of Restriction 4-123 Overview 4-123 Objectives 4-123 What Is Call Blocking? 4-124 Example: Call Blocking 4125 Call Blocking Configuration 4-126 Example: Call Blocking 4-126 Example: Call Blocking 4-127 Night Service 4-129 Night Service Configuration 4-131 Example: Night Service 4-131 What Is Class of Restriction? 4-135 Example: Incoming and Outgoing COR 4-136 Steps to Configure COR 4-138 Example: Name the COR and Lists 4-139 Example: Define the COR Lists 4-140 Example: Apply the COR to the Dial Peer 4141 Example: Apply the COR to Ephone-dns 4-142 Example: COR Used to Restrict Access Internally Within Cisco Unified CallManager Express 4-143 COR Case Study 4-144 Summary 4-147 Understanding Call Center Features 4-149 Overview 4-149 Objectives 4.149 Ephone Hunt Groups 4-450 Agent Status Control of Hunt Group Member 4-160 Automatic Logout of a Hunt Group 4-163 Dynamic Control of Hunt Group Member 4-165 Example 4-166 B-ACD Service 4-167 Summary 4-188 Defining TAP! Support for Cisco Unified CallManager Express 4-189 Overview 4-189 Objectives 4-189 Functions and Features of Cisco Unified CallManager Express TSP 4-190 Cisco Unified CallManager Express TSP Configuration on the PC 4-192 Cisco Unified CallManager Express TSP Configuration on the Router 4197 Modifying Cisco Unified CallManager Express TSP Configuration on the PC 4-198 Cisco Unified CallManager Express and Microsoft CRM Integration 4201 Summary 4-204 Describing Network Management for Cisco Unified CallManager Express 4-205 Overview 4-205 Objectives 4-205 Syslog Messages and MIBs 4-206 Example: Syslog Messages 4-206 Billing Support 4-208 Example: Viewing the Account Code from the CLI 4-209 Call Detail Records 4.212 Cisco Networking Services 4.213 Summary 4-216 Module Summary 4-217 References 4217 Module Self-Check 4218 Module Self-Check Answer Key 4-228 IP Telephony Express (IPTX) v4.0 © 2006 Cisco Systems, Inc.