IPTX IP Telephony Express Volume 3 Version 4.0 Student Guide 3 Number: 97-:2481-01Table of Contents Volume 3 Cisco Unity Express Auto Attendant and Voice-Mail Configuration 5-1 Overview S41 Module Objectives 52 Understanding Cisco Unity Express Features and Functionality 5-3 Overview 53 Objectives 53 Voice-Mail Features 54 Auto Attendant Features 56 Management Features 57 System Functionality 5-10 Summary 5-13 Describing Cisco Unity Express Installation and Initializati 5-15 Overview 5-15 Objectives: 5-15 Cisco Unity Express Software Download 5-16 Hardware Installation 5-18 Cisco IOS Router and Cisco Unified CallManager Express Prerequisite Configuration 5-28 Connecting to the Cisco Unity Express Module 5-33 Restoring the Factory Defaults 5-35 Initial Configuration 5-36 Cisco Unity Express initialization Wizard 5-43 ‘Step 1: Cisco Unified CallManager Express Login 5-46 Step 2: Importing Users 5-47 Step 3: System Defaults, 5-48 Step 4: Call Handling 5-49 Step 5: Commit 5-50 Final Window: Committed Information 551 Restarting the Cisco Unity Express Module 5-52 Upgrading the Cisco Unity Express Software and License 5-53 Summary 5-72 Configuring Cisco Unity Express Users and Groups 5-73 Overview 5-73 Objectives 5-73 User Interface 574 User Configuration 581 Example 5-87 Group Configuration 5-92 Example 5-95 Example 5-98 Example 5-101 Example 5-103 Example 5-105 Group Mailboxes 5-108 Example 5-109 Summary 5-113Configuring Cisco Unity Express Voice Mail 5-115 Overview 5-115 Objectives 5115 Voice-Mail Entry Point and Port 5-116 Example 5-119 Message Waiting Indicator Configuration 5-122 Example: Digits Sent from Cisco Unity Express to Turn on the MW1 5-123 Broadcast Messages 5-128 Mailbox and Message Sizes and Defaults 5-133 Personal Mailboxes 5-140 Integrated Messaging 5-145 VoiceView Express 5-151 Message Notification 5-154 Notifications to Phone Devices 5-155 Notifications to Numeric Pagers 5155 Notifications to E-Mail Addresses 5-155 Enabling the Message Notification Feature 5-156 Notification Preference 5157 Voice Message Attachments 5157 Connection Timeout 5-158 Logging In to Voice Mail During an Outcall 5-158 Restriction Table 5-158 \VPIM Networking 5-163 Distribution Lists 5-183 ‘Summary 5191 Configuring Cisco Unity Express Auto Attendant 5-193 Overview 5-193 Objectives 5-193 Cisco Unity Express Auto Attendant Operation 5-194 Example 5-196 Cisco Unity Express Editor 5-200 Example: Constructing a Script 5-201 ‘Adding Variables 5-202 Variable Types 5-203 Step Reference: General Steps 5-207 Step Reference: User and Prompt Steps 5.211 Step Reference: Contact and Call Contact Steps 5.213 Step Reference: Media Steps 5-215 Validate the Script 5-217 Holiday List 5-218 Business Hours Schedule 5-222 Scripts and Prompts 5-228 Example 5-231 Example 5-235 Example 5-236 Example 1 5-237 Example 2 5-237 Setting Up an Auto Attendant 5.239 Example 5-241 Example 5-247 Example 5-248 Example 5-249 Example 5-250 Case Study 5-252 Case Study 5-252 Emergency Alternate Greeting 5-258 ‘Administration via Telephone 5-259 Summary 5-260 IP Telephony Express (PTX) v4.0 (© 2008 Cisco Systems, ln.‘Troubleshooting Cisco Unity Express 5-261 Overview 5.261 Objectives 5-261 Introduction and Tools 5-262 Gather Facts and Define Problem 5.262 Continue Gathering Facts 5-263 Consider Possibilities 5.263 Greate and Implement the Action Pan 5.263, Observe Results 5-264 Repeat As Necessary 5-264 Document the Changes 5-264 Example 5.287 Example 5.288 Software Architecture Overview 5.291 System-Level Troubleshooting 5-293 Troubleshooting the GUI 5-298 Voice Mail and Auto Attendant 5-304 ‘Summary 5.312 Module Summary 5.313 Roferences 5-313 Module Self-Check ota Module Self-Check Answer Key 5318 Cisco Unified CallManager Express and Cisco Unity Express Network Design 6-1 Overview 61 Module Objectives et Defining Qual 6-3 ‘Overview 63 Objectives 63 Quality of Service Definition 64 Converged Networks 65 Converged Network Quality Issues 67 Lack of Bandwidth 69 End-to-End Delay en Example: Etfects of Delay 6-12 Packet Loss 6-415 QoS Requirements e417 QoS Policy 620 {Q0S for Converged Networks 6-22 Example: Traffic Classification 623 Example: Defining QoS Policies 6-24 LAN QoS Considerations 625 6.27 ‘Summary 2006 Csc0 Systems, Ine IP Telephony Express (PTX) v4.0Describing Deployment Scenarios and Design Considerations 19 Overview 6-29 Objectives 6.29 ‘Stand-Alone Cisco Unified CallManager Express 6.30 ‘Stand-Alone Cisco Unified CallManager Express—Cisco Unified CallManager Express with PSTN Interfaces 6-30 Cisco Unified CallManager Express in the SIP Network 6.33 Cisco Unified CallManager Express Integration with Cisco Unified CallManager 6-35 Cisco Unified CallManager Express Migration to Cisco Unified CallManager and Cisco Unified SRST 6:38 Cisco Unified CallManager Express H.323 Interoperability Solutions 6-40 H.450-Compliant Networks 6-40 Non-H.450-Compliant Networks 641 Non-H.450-Compliant Networks—Hairpinning Example 6-42 H.323 to SIP—Hairpinning 6-43 Non-H.450-Compliant Networks—Tandem Gateway 6-45 Non-H.450-Compliant Networks 6-46 Non-H.450-Compliant Networks 6-47 H.323 Gatekeeper 6-48 Summary 651 Deploying Voice Mail with Cisco Unified CallManager Express 6-53 Overview 6-53 Objectives 6-53 SIP Integration with Cisco Unity Express 6-54 ‘Skinny Integration with Cisco Unity Server 6-55 Message Waiting Indicator 6-57 Configure the Messages Bution to Access the Voice-Mail System (Pilot Number) Directly 6-57 Analog DTMF Integration 6-58 pattern ext-to-ext no-answer 6-60 pattern ext-to-ext busy 6-60 pattern trunk-to-ext no-answer 6-60 pattern trunk-to-ext busy 6-60 Router Configuration: Two Commands 6-61 Summary 6-64 Module Summary 6-65 References 6-65 iv DP Telephony Express (PTX) v4.0 '© 2006 Cisco Systems, nc.Module 5 Cisco Unity Express Auto Attendant and Voice-Mail Configuration Overview Cisco Unity Express is an essential component of both the Cisco Unified CallManager and Cisco Unified CallManager Express solutions. In a Cisco Unified CallManager environment. Cisco Unity Express provides local storage and processing of voice mail and Auto Attendant services for the branch office, thereby alleviating WAN bandwidth and quality of service (QoS) ‘The combination of Cisco Unified CallManager Express and Cisco Unity Express provides a solution that enables small and medium-sized businesses and branch offices to deliver voice, data, and telephony services integrated on a single, router-based platform. Cisco Unity Express "users can easily and conveniently manage their voice messages and greetings with intuitive telephone prompts and a straightforward GUI that allows for ease in administration In this module, you will learn how (o install Cisco Unity Express, integrate the Cisco Unity Express module with Cisco Unified CallManager Express, and upgrade the sofiware and licenses. This module will introduce you to Auto Attendant and voice-mail features, and you ‘will learn how to configure and customize the Auto Attendant script. You will lean how to use the Cisco Unity Express editor to customize the Auto Attendant scripts, ‘The web-based GUI of Cisco Unity Express is tightly integrated with the Cisco Unified CallManager Express web interface and can be used to configure users, mailboxes, groups, and prompts within the Cisco Unity Express system. You can also accomplish each of these tasks from the command-line interface (CLI), which is very useful for scripting purposes. The CLI is. required for some tasks, such as upgrading and reinstalling the Cisco Unity Express system,Module Objectives Upon completing this module, you will be able to install and upgrade Cisco Unity Express: configure Cisco Unity Express Auto Attendant, users, groups, and voice mail; and troubleshoot Cisco Unity Express. This ability includes being able to meet these objectives: = Describe the key features and functionality of Cisco Unity Express = Describe the requirements and tasks for installing and upgrading Cisco Unity Express = Configure users and groups = Describe the components and tasks for configuring voice mail Describe the components and tasks for configuring Cisco Unity Express Auto Attendant = Describe the Cisco Unity Express troubleshooting guideline and tools, 52 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, neLesson 1 Understanding Cisco Unity Express Features and Functionality Overview Cisco Unity Express enables small and medium-sized businesses and enterprise branch offices to cost-effectively integrate voice mail and automated attendant services inside Cisco routers for a lower total cost of ownership and increased employee productivity. This lesson describes the features and functions of Cisco Unity Express Objectives Upon completing this lesson, you will be able to describe the key features and functionality of Cisco Unity Express. This ability includes being able to meet these objectives: = Describe voice-mail features Describe Cisco Unity Express Auto Attendant features Describe management features Describe system functionality featuresVoice-Mail Features This topic describes the features of Cisco Unity Express voice mail Mera Ces + Up to 300 hours of voice-mail storage on the Cisco Unity Express Network Module Enhanced Capacity, 100 hours on the {co Unity Express Network Module, and 14 hours on the Cisco Unity Express Advanced Integration Modu + Voice-mail storage configurable per mailbox + End-user tutorial enabi + End-user mailboxes and General Delivery Mailboxes + Standard and alternate greetings + Subscriber features, self-service mailbox setup + Caller features, + VPIM networking + Integrated messaging + VoiceView Express Cisco Unity Express voice mail is @ feature-rich voice-mail system designed for the small and medium-sized enterprise. Cisco Unity Express provides flexibility and the choice between two form factors. You can choose the spacity, performance, and price point that meet the specific site requirements, In addition to choosing the form factor, the system administrator can choose the required storage capacity by using one of the following modules: |= Cisco Unity Express Network Module Enhanced Capacity—300 hours = Cisco Unit Express Network Module—100 hours = Cisco Unity Express Advanced Integration Module (AIM) 14 hours One of the useful features in Cisco Unity Express is a complete yet concise telephony user interface (TUN) tutorial that takes the user through a step-by-step setup of the mailbox. This feature minimizes the need for administrator intervention or assistance, This tutorial runs for both personal mailboxes and General Delivery Mailboxes (GDMs). saving time and money. GDMs allow voice-mail storage that any designated team member can retrieve. This feature enables quicker responses to caller messages, resulting in greater customer satisfaction, Users can choose from standard and alternate greetings to communicate special mess such as telling callers about an extended absence or vacation. Users can also record their own greetings. 5-4 IP Telephony Express (IPT) v4.0 (© 2006 Cisco Systems, ncOf course, commonly used voice-mail features—such as replying to, forwarding, and saving messages; message tagging for privacy or urgency; alternate greetings; pausing, fast forwarding, and rewinding; and envelope information—are provided for optimal management of messages. This set of typical features allows new Cisco Unity Express users t0 get started quickly and with little training Within the mailbox, there are features for the caller as well, One of them is the ability to zero ut of the mailbox (press “0") to go to the operator. (You can modify the destination for zeroing out of the mailbox of a user on a mailbox-by-mailbox basis.) In addition, the caller can review the message just recorded and rerecord it. The caller can also mark the message as int or private. In addition, the system has features that are common in voice-mail systems in general, such as Message Waiting Indicator (MWI) functionality and a “mailbox full” notification that informs the user that the mailbox has reached its defined capacity When multiple Cisco Unity Express systems are present, they can exchange messages through a standards-based protocol called “Voice Profile for Internet Mail (VPIM).” This protocol allows a message to be recorded on one system and transferred to another Cisco Unity Express system. (© 2006 Cisco Systems, ne. ‘Gs00 Unity Express Auto Atendant and Voice Mall Confguration 5.5Auto Attendant Features This topic describes the features of Cisco Unity Express Auto Attendant. Auto Attendant Features: + Default Cisco Unity Express Auto Attendant + Fully customizable script-driven menu structure for custom Auto Attendant + Cisco Unity Express Editor + Greeting-management system + Emergency alternate greeting + Return to operator Dial by name and dial by extension + Time-of-day call treatment + Day-of-week call treatment + Holiday schedule + Business hours as Scilly jer The Cisco Unity Express Auto Attendant isa built-in feature that simplifies self-service for callers by allowing them to quickly reach the right person without the assistance of an operator, 24 hours per day, seven days per week. The default Cisco Unity Express Auto Attendant gives callers the choice of either dialing by name or dialing by extension and the option to return to ‘an operator whenever they need further assistance. The Cisco Unity Express Auto Attendant also provides time-of-day and day-of-week call treatment so thatthe right message is always, communicated and available to the caller. The system administrator can replace this default Auto Attendant by using a GUI tool, the Ciseo Unity Express Editor, to create a customized The Cisco Unity Express Editor is a Microsoft Windows GUI-based visual scripting too! that gives administrators a simple way to create multiple customized Auto Attendant flows. The Cisco Unity Express Editor allows for dragging and dropping of prebuilt steps into a treelike structure, This feature makes the operation of building a custom Auto Attendant straightforward and intuitive. You can then install and apply the scripts to the Cisco Unity Express system. Multiple Auto Attendant scripts can be active and running at the same time in Cisco Unity Express, ‘The greeting-management system (GMS) is a custom phone-based interface that allows the recording of new greetings for use in Auto Attendant. You add these through the Cisco Unity Express GMS via either the TUI or an offline .wav file recording tool. The system administrator can record an alternate Auto Attendant greeting for use in ease of an ‘emergency or other unexpected short-term event, such as a snow day. The alternate Auto Attendant greeting works much like the altemate voice-mail greeting. It prompts the system administrator to either activate or deactivate the greeting based on its current status 56 IP Telephony Express (IPT) v8.0 (© 2006 Cisco Systems, neManagement Features This topic describes management features. Management Through the TUL TUI for administrator + Audio-based interface using the phone + Prompt management and recording + Alternate emergency greeting activation TUI for end users + Audio-based interface using the phone * Manager phone setting for associated device + Recording of personal greeting + Recording of spoken name Both the system administrator and the end user can use the TUL to perform Cisco Unity Express ‘management. The system administrator can use the TUI by dialing the pilot number of the GMS. This option allows the administrator to record, review, and delete prompts that may be used in the Auto Attendant. The system administrator can also use the TUI to record an emergency alternate greeting (EAG), then activate it or deactivate it as desired, End users reach the TUI by accessing their voice mail. Through a tutorial, end users can use the ‘TUL to set up their mailboxes, to record a personalized greeting, and to record the spoken name that callers hear, End users can also record an alternate greeting, which they can then activate or deactivate through the TUL You can also perform many of these tasks from a web browser in a GUI or from the command- line interface (CLI) of the Cisco Unity Express module. {© 2006 Cisco Systems, ne. Cisco Unity Express Auto Aendant and Voice-Mail Coniguraion 57Management Through the GUI and the CLI + Guo system administrators User profiles: name, extension, setting and reseting pas aioe maximum ecrging tine, maxim ng per message, System a and setting system defaults {Glee space, maximum messag0 si) Manual backup and resto © GUITor ond users Manage associated devico and some sein rated Remote management HTTP for GU! Privtege level: depends on credentials that Cisco 10 software-tke CL fr administering, debugging, an troubleshooting ee 2S apie ‘The Cisco Unity Express system can be managed either through a web-based GUI that is integrated with Cisco Unified CallManager Express or through the CLI on the Cisca Unity Express module. ‘The GUI is feature-rich and allows an administrator to manage the following: = Logging in and out: Administrators must provide credentials to enter the GUI or the CLL = Resetting passwords and PINs: Passwords and PINs can be reset from the CLI or the GUL = Configuring Auto Attendant: Installation and configuration changes can be done through the GUI or the CLI = Configuring voice mail: Voice-mail configuration can be set through the GUI or the CLL = Configuring users and groups: Users and groups can be set up and administered through the GUI or the CLI = Backing up and restoring: Backing up and restoring the configuration can be done through the GUI or the CLL m= Saving a configuration: Saving the configuration can be done through the GUI or the CLL = Reloading the system: Reloading the system can be done through the GUI or the CLL A Cisco 10S sofiware-like CLI gives the administrator full administrative abilities to set up. deploy, manage, and troubleshoot the Cisco Unity Express system. You can troubleshoot the Cisco Unity Express system only through the CLI, Full troubleshooting tools are not present in the GUI, and troubleshooting is best done in the CLI You can remotely manage the Cisco Unity Express module through either the CLI or the GUL Access the CLI by first using Telnet to connect to the host router for the Cisco Unity Express: module and then starting a session across the backplane of the router to the Cisco Unity Express module. To use the GUI remotely, open Microsoft Internet Explorer 6.0 (or greater) and go to the URI for the Cisco Unity Express module. 58 IP Telephony Express (PTX) v4.0 (© 2006 Cis Systems, ncPompuome' 2) sia aca The figure illustrates the web-based GUI management features. et eae Tea er lol i + Systems can be accessed from anywhere on the IP network, + Remote management can be performed through GUI via HTTP or through the CLI via Telnet to the router, then using the session ‘command. + Each system is administered individually. + Systems can be bulk-provisioned via CLI scripting. Pee a eM ‘An administrator can access the Cisco Unity Express system from anywhere on the network. through either the CLI or the GUL (© 2006 Cisco Systems, nc. ‘Cisco Unity Exprass Auto Atondant and Vowce-Mall Confguration 58System Functionality This topic describes system functionality features, Functions Available Through CLI Only ‘Some system-administration functions are available only through the CLI: + Installing and upgrading software and licensing + Monitoring CPU and memory use + Troubleshooting ~ Syslog files Trace files ‘Some tasks you can only do through the CLI = Installing and upgrading software and licensing =| Monitoring CPU and memory usage = Troubleshooting syslog files and trace files 510 IP Telephony Express (IPTX) v4.0 (© 2006 Cisco Systems, Inea Language Support + GUL and CLI are in English only. The Cisco Unified CallManager Express language setting controls the phone display. The Cisco Unity Express language setting affects Auto Attendant and TUI prompts. + Cisco Unity Express Release 2.3.1 supports English, French, German, Italian, Spanish, Portuguese, Danish, Japanese, Chinese, and Korear + Additional language support for Cisco Unity Express is planned. ‘The Cisco Unity The Cisco Unified Express language CallManager setting controls é Express language only the TU! and setting controts only v= Auto attondant the phone display. ie eesoeee The Cisco Unified CallManager Express language setting controls the phone display, while the Cisco Unity Express language setting controls the Auto Attendant and TUI prompts. Cisco. ish. This will change in an upcoming release; Cisco Unity Express will then support the same languages as Cisco Unified CallManager Express. Unity (© 2008 Cisco Systems, Ine. Express current y supports only Eng Cisco Unity Express Auto Atendant and Volce-Mall Configuration otNetwork-Management Features + Assistance in bulk configuration ~ Users imported from Cisco Unified CallManager Express, ~ CLI for scripting of bulk provisioning + SNMP agent provided ~ Hardware inventory MIB Cisco Unity Express-specific MIB Pee caee The Cisco Unity Express module has a CLI environment that you can use to perform all of the configuration tasks, The CLI allows you to perform bulk-provisioning tasks. In addition, when you integrate the Cisco Unity Express module with Cisco Unified CallManager Express, you ‘can import all of the users using the GUI. Cisco Unity Express supports Simple Network Management Protocol (SNMP), but only very basic MIBS are currently present that allow only for hardware inventory and identification. ‘There are currently no application-specific MIBs, 52 IP Telephony Express (PTX) v4.0 {© 2006 Cisco Systems, Ine.Summary This topic summarizes the key points that were discussed in this lesson, Bred + The Cisco Unity Express system is a feature-rich application that provides all the features expected of a voice mai system. + The built-in Auto Attendant can be customized using the Cisco Unity Express Auto Attendant Editor. The Cisco Unity Express system can be managed through a web-based GUI or the CLL Cisco Unity Express includes many functions for configuring, monitoring, and administering the system. © 2006 Cisco Systems, no Cisco Unity Express Auto Attendant and Veice-Mail Configuration 5:13,Lesson 2 Describing Cisco Unity Express Installation and Initialization Overview ‘This lesson defines the fies that you need to install and upgrade Cisco Unity Express, the required hardware, the installation process, and the Cisco Unified CallManager Express router configuration that is required prior to installation. The lesson then explains how to initialize the Cisco Unity Express module and how to perform an initial configuration, And finally, this lesson presents information on running the Cisco Unity Express Initialization Wizard. es Upon completing this lesson, you will be able to describe the requirements and perform the tasks for Cisco Unity Express installation and initialization. This ability includes being able to meet these objectives: = Describe Cisco Unity Express software files = Describe hardware requirements = Perform the prerequisite configuration of the Cisco 1OS router and Cisco Unified CallManager Express = Describe how to connect to the Cisco Unity Express module = Describe how to restore the factory defaults to a Cisco Unity Express module = Perform the initial configuration steps = Configure the Cisco Unity Express Initialization Wizard = Describe various ways to restart = Describe the steps for upgrading the version of Cisco Unity Express and the licensed capacityCisco Unity Express Software Download This topic describes the Cisco Unity Express software download. Cisco Unity Express Software Download ‘Server Large Software =_ se a AS. —_=— ee at Swall License Files 6 + Newly ordered hardware preinstalled with software — Software has to be downloaded only for version upgrade + Software available from Cisco.com or CD + Licensing embedded in the software SKUs + License files downloaded from Cisco.com once, then distributed and installed via FTP onto each system License files are generic, not specific to each system + Software is generic; licenses provide operational parameters Cisco Unity Express comes preinstalled from the factory on the Cisco Unity Express Network “Module, the Cisco Unity Express Network Module Enhanced Capacity, and the Cisco Unity Express Advanced Integration Module (AIM). However, a method does exist for reinstalling the software. You use this method for upgrading the version of Cisco Unity Express software and upgrading licensed capacity. This is accomplished by obtaining the appropriate files, either Cisco Unity Express software or licensing, from Cisco.com or a CD set, and putting the files on an FTP or TFTP server that is accessible to the Cisco Unity Express module. After the files are placed on the FTP or TFTP server, you can begin the reinstallation or upgrade process 516 IP Telephony Express (PTX) v4.0 (© 2006 Gis Systems, IncLester RO sa ahd e ely ue lem ee LiCl lo Files Needed Files needed on FTP server for installation: + System software ‘cuewm23.19k9 ~ cues full2.3.tpet1 + Installation utilities ‘cue-nstaller.2.3.4.0k9 cue-vmanstalien23-1 pet + isco Unified CallManager Express licenses (only one's used) ‘cue-mdicense 12m0x cme 23.1.pkg ‘eue-vmlcanse. 3.0K ‘cue-vmlcense_SOmbx_eme_23.1.9k5 ‘eue-vcense_100mbx_eme_2.31.pkg ‘cue-vmdicanse_4150mbx_eme_23.1.pkg mmiiconse_ 200m0x cme 2.31 pkg mmiicanse_250mox_eme 2.31 pkg + Language es ‘cue-vmiang-pack 23.1. pkg ~ Gueovmen USang pack 2.34.prtt ‘Other language packs ee The file cue-installer.2.3.1 and a license file must be present on the TFTP server to run the installation. The FTP server must serve all of the other files. Although the TFTP server and the FTP server do not have to be the same computer, itis administratively easier if they are. You ean obtain the license files from Cisco.com. Caution The license fle that you install must be for either @ Cisco Unified CallManager Express integration or a Cisco Unified CallManager integration. A hybrid approach is not supported. A license file for a Cisco Unified CallManager integration would have a name similar to “cue vym-50-license.2.3.1.com.pkg [© 2006 Cisco Systems, ne. Cisco Unity Express Auta Attendant and Voice-Mal Contiguation 517Hardware Installation ‘This topic describes the Cisco Unity Express hardware installation, Hardware Installation Requirements Installing the Cisco Unity Express module: + Upgrade router. ~ Cisco Unity Express Network Module Enhanced Capacity: Cisco 10S Release 12.3(14)T1 or later Cisco Unity Express Network Module: Cisco 10S Release 12.3(4)T or later ~ Cisco Unity Express AIM: Cisco IOS Release 12.3(7)T or later + Power down router. + Insert Cisco Unity Express Network Module, Cisco Unity Express Network Module Enhanced Capacity, or Cisco Unity Express AIM In the appropriate slot. + Power up router. + Use show version command on router to verify that module is recognized. [cule 2 aaa Rn In an integration of Cisco Unified CallManager Express with Cisco Unity Expres install the Cisco Unity Express module in the same chassis as the Cisco Unified CailManai Express router, although this configuration is not required. The minimum version of Cisco 10S software needed to support the module depends on which type of module is used. For the Cisco Unity Express Network Module Enhanced Capacity, Cisco 10S Release 12.3(14)TI or later is the minimum version that is required. For the Cisco Unity Express Network Module, the minimum version of software that is required is Cisco IOS Release 12.3(4)T or later. For the Cisco Unity Express AIM, the minimum version that is required is Cisco IOS Release 12.3(7)T or later. Ifthe show version command does not display “I cisco service engine,” verify the version of the software that is installed. you usually 78 IP Telephony Express (PTX) v4.0 (© 2006 Gisoo Systoms, ne.Cisco Unity Express Network Module bar leret te Mer) else EU Rela 7 (le + Only one Cisco Unity Express Network Module Enhanced Capacity per router chassis «Any slot: Cisco 2600 Se Multiserv 3700 Series Multiservice Access Routers; ‘3800 Series ISRe + Hard drive cannot be replaced inthe field + Upto 16 sessions + 12, 25, 50, 100, 150, 200, and 250 mailboxes + OIR supported on the Cisco 3745 Multiservice Access Router and 3845 ISR Roquires a manual shutdown (of Cisco Unity Express module ‘You can install the Cisco Unity Express Network Module Enhanced Capacity in a Cisco 2600 Series or 2691 Multiservice Platform, 2800 Series Integrated Services Router (ISR), 3700 Series Multiservice Access Router, or 3800 Series ISR. This module uses a hard drive to store the configuration and as a repository for voice mail, You cannot replace this hard drive in the field; if it were to fail, you would have to send the entire module to Cisco Systems. The Cisco 3745 Multiservice Access Router and 3845 ISR support online insertion and removal COIR), although you must shut down the module prior to removal. OIR of the Cisco Unity Express Network Module Enhanced Capacity is a function of the Cisco 3745 Multiservice Access Router and 3845 ISR, not of the module. The Cisco 2600 Series and 2691 Multiservice Platforms, 3725 Multiservice Access Router, and 3825 ISR do not support OIR. ‘The Cisco Unity Express Network Module Enhanced Capacity can scale up t0 250 mailboxes. and 16 sessions at any one time. The number of mailboxes supported by this module will increase in future versions. Note Proper shutdown of the Cisco Unity Express module is recommended before a planned power shutdown to prevent fle corruption. (© 2006 Cis00 Systems, ne ‘isco Unity Express Auto Atandant and Voice-Mall Configuration 5419Cisco Unity Express Network Module Enhanced Capacity Front Panel a o or . “@ The font panel Ethernet por and CompactFlash (covered) connectors are disabled; they are not used on the Cisco Unity Express Network Module Enhanced Capacity When the EN LED is green, the Cisco Unity Express Network Module Enhanced Capacity is recognized and supported by the Cisco 10S software, When the EN LEO Is of, an older version of Cisco 10S. Software Is loaded, and it does not racognize or support the Cisco Unity ‘Whien the PWR LED is green, the Gisco Unity Express Network Module Enhanced Capacity ts receiving power trom the PCI bus, Reames The Cisco Uni Express Network Module Enhanced Capacity has two LEDs on the front panel: PWR and EN. If the PWR LED is green, then the module is seated correctly and receiving power from the PCI bus. If the EN LED is green, the Cisco IOS software recognizes the module. An EN LED that is not green could mean that a version of Cisco IOS software is, being used that does not support the Cisco Unity Express module, Note Aversion of Cisco 10S software with the IP voice feature set is required In addition to the two LEDs, there is a FastEthernet port, This port is disabled and not used, The flash slot is also nonfunctional and cannot be used. 520 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, neCisco Unity Express Network Module Enhanced Capacity Hardware Parameters Cisco Unity Express Network Module Enhanced Capacity Implementation: Intel x86-stye platform insted with Linux Cisco cookie oil plattorm as Ciao Unty Expross Network Module Enhanced psy is SNMP + CPU: Low-power S00-¢Hz ntl Pontum i ORAM: 512M + Mass storage: 20-68 IDE hardrive * Stratfiach: 16 MB BIOs: 512 KB Cisco Unity Express harware acces ony vi Unity Express Network Module Enhanced ¢ No externa interfaces onthe Cisco Unity Express hardware Flash and Ethernet connectors on he front panel isabed and not usable No cabing Session cross the backplane af he host Cisco 1S router for management Cl bus from Cisco 10S router to Cisco aera The Cisco Unity Express Network Module Enhanced Capacity is actually an Intel-based server that runs Linux. The Linux operating system is neither accessible nor configurable. The Cisco Unity Express Network Module Enhanced Capacity runs a 500-MHz Pentium I CPU with $12 MB of synchronous DRAM (SDRAM). This allows the CPU of the host router to be unaffected by activities that occur in the Cisco Unity Express system. The hard drive is preinstalled with an operating system and the Cisco Unity Express application, The module currently uses a 2 GB Integrated Drive Electronics (IDE) hard drive, although this may change in the future. This hard drive is where the configuration and voice mailboxes reside, ‘The Cisco Unity Express Network Module Enhanced Capacity is hardened and secure, with no shell access, no back doors, and an operating system that is totally locked down, All a the command-line interface (CLI) of the Cisco Unity Express module is thro console connection across the backplane of the Cisco IOS router. Use the ser service-engine mod/port command to connect to the Cisco Unity Express module. Because the FastEthernet interface on the front of the Cisco Unity Express Network Module Enhanced Capacity is disabled, communication with Cisco Unified CallManager Express and subscribers is through a virtual Ethernet port on the backplane of the router on which the module is installed. You access this back-to-back Ethemet port using Router Blade ‘Communication Protocol (RBCP). This port needs to be on the same subnet as the service engine in the Cisco Unified CallManager Express router. You can also access the console across the backplane of the router. {© 2006 Cisco Systems, ne. ‘Cisco Unity Express Auto Atondant and Voice-Mail Configuration $24Cisco Unity Express Network Module Hardware Overview + Only one Cisco Unity Express Network Module per router chassis, + Any slot: Cisco 2600 Series, 2691 Multiservice Platforms; 2800 Series ISRs; 3700 Series Multiservice Access Routers; 3800 Series ISRs + Hard drive cannot be replaced in the field + Upto eight sessions + 12, 25, 50, oF 100 mailboxes + OIR supported on the Cisco 3745 Multiservice Access Router and 3845 ISR ~ Requires a manual application shutdown PS an eo You can install the Cisco Unity Express Network Module in a Cisco 2600 Series and 2691 Multiservice Platform, 2800 Series ISR. 3700 Series Multiservice Access Router, and 3800 Series ISR. This module uses a hard drive for storage of the configuration and as a repository for voice mail. You cannot replace this hard drive in the field; if it were to fail, you would have to send the entire module to Cisco, The Cisco 3745 Multiservice Access Router and 3845 ISR support OIR, although you must still shut down the module prior to removal. OIR of the Cisco Unity Express Network Module is a function of the Cisco 3745 Multiservice Access Router and the 3845 ISR, not of the module. The Cisco 2600 Series and 2691 Multiservice Platforms and the 3725 Multiservice Access Routers do not support OIR. ‘This module can scale up to 100 mailboxes and eight sessions at any one time, Note Proper shutdown af the Cisco Unity Express module is recommended before a planned ower shutdown to prevent fie corruption, 5:22 IP Telephony Express (PTX) v8.0 (© 2006 Cisco Systems, In.Cisco Unity Express Network Module Fi Panel L} —e / — ‘The front panel Ethernet port and CompaciFlash (covered) | connectors are disabled; they are not used on the Cisco | Unity Express Network Module. (When the EN LED is green, the Cisco Unity Express Network Module is recognized and supported by the Cisco IOS software. ‘When the EN LED is off, an older version of Cisco 10S software is loaded, and it does not recognize or support the Cisco Unity Express Network Module ‘When the PWR LED is green, the Cisco Unity Express [Network Modul is receiving power from the PCI bus. The Cisco Unity Express Network Module has two LEDs on the front panel: PWR and EN. If the PWR LED is green, then the module is seated correctly and receiving power. If the EN LED is green, the Cisco 1OS software recognizes the module. An EN LED that is not green ‘could mean that a version of Cisco IOS software is being used that does not support the Cisco Unity Express module. Note ‘A version of Cisco IOS software with the IP voice feature set is required. In addition to the two LEDs, there is a FastEthernet port. This port is disabled and not used ‘The flash slot is also nonfunctional and cannot be used. (© 2006 Gis00 Systems, Inc ‘cisco Unity Express Auto Atandant and Volce-Mail Configuration 5-23Cisco Unity Express Network Module Hardware Parameters Cisco Unity Express Network Module implementation: Intl x86-styeptorm installed with Linux + Cisco cookie to ldenity platform as Cico Unity xpress Network Module va SNMP (CPU: Low-power 500.MH Intel Pentium i SDRAM: 256.48) ass storage: 20-68 IDE hard crive ‘Backtosback Ethernet Back-to-back console No external interfaces onthe Cisco Unity Express hardware Flash and Ethernet connectors onthe front pane! deabled and not use Session across the backplane of he hos! Cisco 10S router for management (Siete ‘The Cisco Unity Express Network Module is an Intel-based server that runs Linux. The Linux ‘operating system is neither accessible nor configurable. The Cisco Unity Express Network Module runs a 500-MHz Pentium III CPU with 512 MB of SDRAM. This allows the CPU of the host router to be unaffected by activities that occur in the Cisco Unity Express system. The hard drive is preinstalled with an operating system and the Cisco Unity Express application The module currently uses @ 20-GB IDE hard drive, although this may change at some point. This hard drive is where the configuration and voice mailboxes reside. The Cisco Unity Express Network Module is hardened and secure, with no shell access, no back doors, and an operating system that is totally locked down. All access to the CLI of the Cisco Unity Express module is through a back-to-back console connection across the backplane of the Cisco IOS router. Use the service-module service-engine mod!/port command to connect to the Cisco Unity Express Network Module, Because the FastEthernet interface on the front of the Cisco Unity Express Network Module is disabled, communication with Cisco Unified CallManager Express and subscribers is through a Virtual Ethemet port on the backplane of the router in which the module is installed. The router supports this back-to-back Ethernet port using RBCP. ‘This port needs to be on the same subnet as the service engine in the Cisco Unified CallManager Express router. You can also access the ole across the backplane of the router. 524 IP Telephony Express (IPTX) v8.0 {© 2006 Cisco Systems, IneCisco Unity Express AIM Overview + Makes Cisco 2600 Series Multiservice Platform a viable platform for Cisco IDS voice gateways, Cisco Unified CallManager Express, and Cisco Unity Express + Communicates with router across backplane + Requires Cisco 1OS Release 12.3 (7)T to recognize hardware Four or six sessions, depending on the host hardware ~ 12, 25, or 50 mailboxes. < 1-68 flash card is an FRU + Cannot put Cisco Unity Expross AIM in 3745 router slot 0—must use slot 1 instead Cisco Unity Express AIM requires a minimum of Cisco Unity Express Release 1.1 and Cisco 10S Release 12.3(7)T o later. Cisco Unity Express AIM is an internal card that you can install in the chassis of a supported router. Like the Cisco Unity Express Network Module, all communication with Cisco Unified CallManager Express and subscribers occurs across the backplane through the virtual Ethernet interface. Cisco Unity Express AIM differs from the Cisco Unity Express Network Module in that it does not have a hard drive. Instead, Ciseo Unity Express AIM uses an industrial-quality 1-GB flash card for storing the configuration and voice mailboxes, Flash memory is limited in the number of times that writes can be made to a piece ‘of memory; as a result, the card has a limited lifetime and you may have to replace it after three to five years of average use. There is a page in the web-based GUI to track the usage of the flash card, The card is field-replaceable unit (FRU). Cisco Unity Express AIM is intended for smaller installations than the Cisco Unity Express Network Module. It scales up to 50 ports and either four or six sessions, depending on the chassis in which the module is installed. This capability makes the 2600 Series Multiservice Platform a viable platform for running Cisco Unified CallManager Express and Cisco Unity Express. The speed of the CPU limits the number of sessions, and in installations with 50 mailboxes, the amount of storage and the four-port maximum can be limiting. Caution In the Cisco 3745 Multiservice Access Router, install Cisco Unity Express AIM in slot 1 only. Installation in slot can result in damage to the module, {© 2006 cisoo Systems, nc. ‘Cisco Unity Express Auto Atlendant and Voice Mali Configuration 5-25AIM-CUE Parameters Cisco Unity Express AIM implementation: fol x86-styl platform installed with Linux ‘Cisco cookle to identiy platform as Cisco Unity Express AIM via SNMP {CPU: Low-power 300-MHz Intel Celeron ~ Runs at 180 MHz on the 2600 Series and 2691 Multiservice Platforms ~ Runs at 300 Miz onthe 3700 Series Multiservice Access Routers and the 2800 and 3800 Series SR + SDRAM: 256 mB + Mass storage: 1-68 Compactiash + Bootiash: 2MB + BIOS: 512 KB + isco Unity Expross hardware access only via PC! bus from Cisco 0S router to Cisco Unity Express Ail! Back:to-back Ethernet Back-to-back console ree Lees 300-MHz CPU. When you install The Cisco Unity Express AIM in a Cisco 2800 Series ISR. 3700 Series Multiservice Access Router, or 3800 Series ISR. the maximum number of ports is, six When you install the Cisco Unity Express AIM in the Cisco 2600 Series or 2691 Multiservice Platforms, the CPU runs at half the speed because of power limitations on the Cisco Unity Express AIM port. This results in the number of supported ports being limited to four. Another consequence is significantly longer bootup times for the Cisco Unity Express AIM. ‘The Cisco Unity Express AIM has 256 MB of SDRAM and I GB of flash to store the operating system, configuration, and voice mails. The I-GB model allows for 14 hours of storage. You connect to Cisco Unity Express AIM from the CLI of the host Cisco 1S router by using the command service-module serviee-engine mod/port from privileged EXEC moe. 5:26 IP Telephony Express (IPT) v8.0 (© 2006 Cis0o Systems, InHardware Installation show version ESSE om aca Use the show version command to check the installation of the Cisco Unity Express module. In the output, “cisco service engine” should be present. If itis not present, ensure that the Cisco Unity Express module is installed, that it is seated properly, and that the Cisco IOS release supports the module. (© 2006 Cisco Systems, nc ‘cisco Unity Express Auto Atendant and Voice-Mail Configuration 6:27Cisco IOS Router and Cisco Unified CallManager Express Prerequisite Configuration This topic describes the prerequisite configuration necessary on the Cisco Unified CallManager Express router and the router that hosts the Cisco Unity Express module. fee eeu Re Cer Eure esse tierce murray Cisco IOS router prerequisites: + Routing and IP addressing setup + IP addressing for Cisco Unity Express hardware module ~ Static route to the address of the Cisco Unity Express module Cisco Unified CallManager Express prerequisites: + GUI files installed in router flash + SIP dial peors for directing calls into Cisco Unity Express + MWI on and off ephone-dns The router that is hosting the Cisco Unity Express module requires some configuration prior to installation of the module. This configuration includes performing some basic tasks in Cisco JOS software as well as some Cisco Unified CallManager Express tasks. The Cisco Unified CallManager Express router and the Cisco Unity Express host router may be separate devices or the same device. The task to perform in Cisco 10S software of the Cisco Unity Express host router is setting up routing and IP addressing on the service module and the interface service engine. The Cisco Unified CallManager Express router configuration tasks include these: ‘= Installing the files needed to run the web-hased GUI (the same files that are used for the Cisco Unified CallManager Express GUI) ‘© Configuring a session initiation protocol (SIP) dial peer for connecting calls to the voice mail and Auto Attendant features of Cisco Unity Express = Setting up the router if itis the Network Time Protocol (NTP) server 528 IP Telephony Express (IPTX) v4.0, 1© 2006 Cisco Systems, he.Repro OLN eee Mere CC Rer UL g Express Prerequisite Configuration (Cont.) “Alter the hardware installation, the Cisco Unity Express module shows up as an “interface Service-Enginex/y" + Configure the IP addressing for the Cisco Unity Express hardware: Configure service engine interface with a static IP address or IP ‘unnumbered (recommended) ~ Configure the service module IP address to be on same subnet as router Centigure Cisco Unity Express IP default gateway to be service engine + “Session” to the Cisco Unity Express module to start software installation (if needed) or configuration (if newly shipped from the factory) Tosis 453.0 10.19-153.10 Tp dhep excluded addr ‘address 10-19.153.1 255.255.255.0. Antertace Service Enginei/0 lunnusbered Loopback ST After you successfully install the Cisco Unity Express module in the chassis of the router, it still requires some configuration to funetion properly. The interface service engine needs to have an IP address that is on the same subnet as the service module. These two IP addresses. represent the two ends of the virtual Ethernet connection across the backplane, ‘You can stati lly assign the IP address of the service engine to the interface, but this sitales the creation of a new subnet with two hosts on it. This subnet will need to appear in all the routing tables so that the module is reachable. You can use the ip unnumbered command to save a subnet. This option is the recommended solution, Also, you must assign & default gateway to the service module. IFDHCP is used, then you must exclude the IP addresses that you assign to the service engine, as well as any other statically configured interfaces, so that IP addresses are not duplicated, '©-2006 Cisco Systems, no Cisco Unity Express Auto Atendant and Voice Mall Configuration 528Cisco 1OS Router and Cisco Unified CallManager terse Mierke run eu 9) ial-peer voice 6000 voip destination-pattern 19.. session protocol sipy2 session target ipv4:10.19.153.2 atmf-relay sip-notity codec g71lulaw no vad The dial peer that points to Cisco Unity Express must have certain configuration settings: + SIP version 2 must be used. + The DTMF relay option must be set to sip-notiy. + G.711 codec must be used. + VAD must be disabled Cisco Unified CallManager Express uses SIP to communicate with the Cisco Unity Express, module. SIP is a protocol that is used to set up and tear down calls. In this case. itis used (0 set, up the connection whenever someone calls the Auto Attendant or a mailbox. The settings on the SIP dial peer need to be very specific and include the command session protocol sipv2. This command instructs the router to use the SIP protocol with this dial-peer destination. ‘The command dtmf-relay sip-notify instructs the dial peer to take all dual tone multifrequeney (DTMP) digits that are pressed and send them out-of-band as an SIP Notify message, rather than in-band in Real-Time Transport Protocol (RTP) packets. Another command that is used is, the coded g71 1ulaw command. This command sets the coder-lecoder (codec) to G.711, which is the only codec supported in Cisco Unity Express. Use the no vad command to disable voice activity detection (VAD). VAD is a mechanism that suppresses packets when no detectable voice is traversing the RTP stream, It provides a way to reduce the amount of bandwidth that typical two-way voice conversations consume. You should disable VAD for communication with Cisco Unity Express, 530 IP Telephony Express (IPTX) v4.0 12 2006 Cisco Systems, ne.Robe CM eueU Leo Marker ELEC cree ker h cus) cumnouter (contig-ephone-dn) # number digi + Sets the number and any wildcards that must be sent to match this ephone-dn cusrouter (contig-ephone-dn) # awit fon | off] + Assigns ephone-dns to turn the MWI light on or off ‘ephone-da 18 number 1999... wi on ephone-dn 19 nunber 1998. . wi off Sc NSS On the Cisco Unified CallManager Express router, you should configure two Ethernet phone directory numbers (ephone-dns) for the Message Waiting Indicator (MW) functions. The number you assign to each MWI ephone-dn with the command number umber must have a certain format to function properly with Cisco Unity Express, The defined number will be composed of a numeric value and a string of periods. The numeric portion should be the same length as the dial plan for the installation and should not overlap on existing ephone-dns. The string of periods must be equal to the length of extensions in the dial plan. For example, if the installation uses five digits, then the numeric string must be followed by a string of five periods. Note “The number of digits used for extension numbers must be consistent on all end devices. {© 2006 Goo Systems, Ine. (Cisco Unity Express Auto Atendant and Voce-Mail Configuration 5:31Cisco IOS Router and Cisco Unified CallManager erect timicee Mun CS) a yb 3298.96 255,255.288.0 Router IP Address Incertace, tevion-tontet/o ‘isco Unity Express ames or se a Hardware IP Addressing R HTTP Server fp nee ween Configuration Ip coves 30.9.£91.97 255.265.255.255 deevica-tngiaa/o +] Stalie Route into Cisco , Unity Express: 1(SiP Dial Peer to Route Calls inte Cisco Unity Express MWLOn and -OfF Ephonedn The figure shows the recommended configuration on the Cisco Unified CallManager Express router, with the following characteristics: = IP addressing of the interface service engine and the service module on the same subnet =A static route to get to the service module IP address = ASIP dial peer = An MWI On ephone-dn (Cisco Unified CallManager Express integrations only) = An MW1 Offephone-dn (Cisco Unified CallManager Express integrations only) The Cisco 10S router requires certain prerequisite configurations, including IP addressing on the service engine as well as a default gateway. A host route to the service module is also needed so that the router knows where the Cisco Unity Express module is located. Cisco Unified CallManager Express sees the Cisco Unity Express module as a separate devi though it shares the same chassis. even To use fash as the location of the Cisco Unified CallManager Express GUL files, which is needed for the Cisco Unity Express GUI, you must also configure the HTTP server on the Cisco 10S router. You must configure a SIP dial peer so that the Cisco Unified CallManager Express router is able fo communicate across the backplane to the Cisco Unity Express module. The SIP dial peer must be hard-coded to G.711, with no VAD. and you must tun on DTMF relay through the SIP Notify message. ‘The MWI configuration that is required on Cisco Unified CallManager Express must have a period character to represent each digit in the dial plan. For example, in the figure, there are four periods at the end of the MWI on ephone-dn and the MWI off ephone-dn, These four periods represent a four-digit dial plan. 5:32 IP Telophony Express (PTH) v4.0 (© 2006 Cisco Systems, ne.Connecting to the Cisco Unity Express Module This topic describes the startup of the Cisco Unity Express module and how to connect to the module. Connecting to the Cisco Unity eee rele Lt Express module starts automatically with the configured host router when power is applied. + OIRis supported on the Cisco 3745 Multiservice Access Router and 3845 ISR only. + The Cisco Unity Express AIM can take significantly longer to start up than the Cisco Unity Express Network Module and Cisco Unity Express Network Module Enhanced Capacity. ee For the Cisco Unity Express module to have power, the host router in which you install the module must be powered on. After the Cisco Unity Express module receives power, it goes through its bootup procedure. Because the Cisco Unity Express application is Linux-based, the bootup process loads the Linux operating system and then loads the Cisco Unity Express application that runs on top of the operating system. The bootup time of the module may be longer than the bootup time of the host router. Note The Cisco 3745 Multiservice Acoass Router and the 3845 ISR support OIR of the Cisco Unity Express Network Module and Cisco Unity Express Network Module Enhanced Capacity. The modules should always be shut down before removal from the router. {© 2008 Cisco Systems, ne. ‘Cisoo Unity Express Auto Atendant and Volce-Mall Configuration 5.33,CTT RRC einen Oise adele Module (Cont.) curtioetRoutert service-module service-engine mod/0 [reload | reset [session | shutdown | status) Used to control, view status, and connect to the service engine from the host router (CUBHostRouter#service-mocule 6 Zcesengine 1/0 Feasion Trying 10.19.153.42, 2033 + Open cue> cuzsexit [connection to 10.19.153.41 closed by foreign host) CUBHostRouter# To connect to the Cisco Unity Express module, use the command service-module service- engine module/port session, This command opens a back-to-back terminal connection over the ‘backplane to the Cisco Unity Express module. Its important to secure the Telnet access to the router, and thereby the Cisco Unity Express module, because all access to the Cisco Unity Express module is through the router. To disconnect from the Cisco Unity Express module and {go back to the CLI of the host router, enter exit from the Cisco Unity press module. Note For remote access, telnet to the host router, then use the session command to reach the Cisco Unity Express module. 5:34 IP Telephony Express (IPT v8.0 (© 2008 Gisco Systems, IneRestoring the Factory Defaults This topic describes how to restore factory defaults for the Cisco Unity Express module. Restoring the Factory Defaults curmodule (offline) # restore factory default factory defaults + Restores the configuration of the Cisco Unity Express module to Do you wish co continuein}? + y cootisualal? + ¥ Sama ese To restore factory defaults on the Cisco Unity Express module. use the command restore command allows you to redo the initial factory default while the module is offline. This uration and to rerun the Initialization Wizard Caution All configurations and voice mail will be lost {© 2006 Cisco Systems, Ine. ‘isco Unity Exoress Auto Attendant and Veice- Mail Ganfiguration| 5.35Initial Configuration This topic deseribes the initial confi guration process that you can perform on a Cisco Unity Express module. You ean run this process on a Cisco Unity Express module that is new. a module that you are reinstalling, or a module that you are reconfiguring after restoration of factory defaults Initial Configuration prot Starts the fo. yoo lah So start cotigurstion nov (y.n)ty +#— configuration of ee fou ate tye the Cisco Unity Expross module = wSS"s Overwriting of the storage precedes installation of the operating system and application. At the end, you are asked if you wish to start the initial co 5:36 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, IneInitial Configuration (Cont.) out you ihe to cantare th caved contiguration? (ya) Choice to ignore provious configuration + This output appears only if a previous configuration existed, He This output appears if'any configuration was present before this installation process. You are. asked whether you would like to restore the previous configuration. These settings include the host name, domain name, Domain Name System (DNS) server, NTP server, and time zone. (© 2006 Cisco Systems, ne. Cisco Unity Exoress Auto Atendant and Veice-Mal Configuration 637Initial Configuration (Cont.), Sets the hostname of ‘the Cisco Unity Express module Determines if DNS Is, etn ew aoe aie te py inca Ua Express scene gore com After an installation or upgrade, the system automatically starts a utility that configures some basic settings of the Cisco Unity Express system. The information that you must provide includes this; = Host name = DNS server address = NTP server address = Time zone = Administrator credentials 5.38 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, ne2a est _1 Astenis ovens) tain vet Seloct region, Enter IP address Of NTP server. 2 eaieet time zone. The time zone is defined, 18 2006 Cisco Systems, nc. ‘Cisco Unity Exoress Auto Atondant and Voice Mall Canfguraion| 5.99Initial Configuration (Cont.) ‘Set username and password of default administrator. Cisco Unity Express Prompt + The username and password are needed to configure the Cisco Unity Express module from the GUI and to run the initialization wizard. The default administrative credentials are defined at the end of the initial configuration menus. Aer you enter all the requested information, the system prompt appears and you ean begin configuration from the CLL You can also start the Initialization Wizard by logging into the GUI of the Cisco Unity Express module. Viewing Cisco Unity Express Status curs or cust show software packages + Displays the installed packages fondant (Gerviee Engine 7 zs ¥ ER To verify the success of a software version upgrade, use the show software packages command to view the packages that were installed. 5:40 IP Telephony Express (IPT) v4.0 (© 2006 Cisco Systems, no.Viewing Cisco Unity Express Status (Cont.) cons or cURY show software version + Displays the version of the installed packages and the installed languages Te To veri version command, cons or CUES show software license + Displays the licensed capacity of the module GUEY iow software License = Total usable system ports: & Votcemail/Auto Attendant “Max system mailbox capacity time: 6000 = default # of general delivery suiiboxes: 20 Default # of personal mailboxes: 100 © mex # of configurable mailboxes: 120 Max installed languages: 1 ~ Nax enabled languages! 1 a ‘After a license upgrade, use the show software license command to verify success. This command allows you to see the number of ports, recording capacity, General Delivery Mailboxes (GDMs), and the number of mailboxes that are currently installed {© 2006 Cisco Systems, nc ‘isco Unity Express Auto Atendant and Voloe-Mall Configuration which versions of the software packages were installed, use the show software 541Viewing show con call application all + Displays the active calls to the Cisco Unity Express system Mere cers To view any current ealls to the Cisco Unity Express module, use the command show cen eall application all. This command is a good command to run prior to taking the Cisco Unity Express system offline ‘542 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systoms, In.Cisco Unity Express Initialization Wizard This topic deseribes Cisco Unity Express Initialization Wizard and the steps required to complete it Cisco Unity Express Initialization Wizar« + Ping the Cisco Unity Express IP address from the PC where the browser will be launched to ensure connectivity. + Launch a browser to URL hitp(/0.b.c.0! (where a.b.c.d is the IP address of the Cisco Unity Express module). + The Cisco Unity Express GUI banner page login scree! displayed. + You are now ready to enter the Cisco Unity Express initialization wizard to set up the defaults for the system. To run the Initialization Wizard, the administrator must connect to the GUI web pas Cisco Unity Express module. You connect to the GUI web page by using the IP addres Cisco Unity Express module, The address of the Cisco Unity Express module must be reachable, and you can use pings to test this capability. The Initialization Wizard starts the first time that you access the GUI afer installation. of the of the Note ‘The URL is not the same address as the Cisco Unified CallManager Express router. (© 2006 Cisco Systems Ine. ‘Gc Unity Express Auto Atendant and Voice Mall Configuration 5-49Cisco Unity Express Initialization Wizard Login Page [Za cisco calanager Express we 9 er This message indicates that the initialization Wizard has not, yet been run on this system. Ifthe system is not yot, Configured, then run it now. If the system has been configured via the CLI, then you can bypass the wizard on the next, ‘The Initialization Wizard starts with a login page. You need to use the credentials that you defined as the administrator credentials at the CLI of the Cisco Unity Express module during the postinstallation steps ‘You can bypass the Initialization Wizard on the next window, the entry page. 5:44 IP Telephony Express (PTX) v4.0 '© 2006 Cisco Systems, neEntry Page Cisco Unity Express Ini isco Unity Express lization Wizard The wizard ean After the Cisco Unity Express credentials have been entered, the administrator is presented CLI instead of the GUI ‘skips with the option to view the current settings, run the Initialization Wizard, skip the wizard and use the CLI to configure, or log off and run the wizard late. Note Ifyou skip the wizard, then you must complete the intial configuration from the CLI, and Cisco Unified CallManager Express will not synchronize with Cisco Unity Express. In this ‘case, you must recreate all users in Cisco Unity Express manually The Initialization Wizard consists of five steps, which b figure {© 2006 Cisco Systems, In. ‘Cisco Unity Exprass Auto Atandant and Voloe-Mail Configuration in after the screen shown in this, a5fer vases re eu nrg Bereta ker eur eia sect Res i Defines the Gisco Unified | [jp Seo camananerEroens CallManager Express router and login that will be used to og in to the router to get or write information ceca This Cisco Unifie CallManager Express login must exist already; the Cisco Unity Express. Initialization Wizard will ot create it. Step 1: Cisco Unified CallManager Express Login The first step of the wizard asks for the credentials of the Cisco Unified CallManager Express web administrator. Cisco Unity Express uses these credentials to import the users from the Cisco Unified CallManager Express system. These credentials are the username and password defined for the system administrator in Cisco Unified CallManager Expres Note The Cisco Unified CallManager Express credentials must already be established because they cannot be defined here. 5.48 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, ine.(Orme at dew Nec e team uric! Step 2: Importing Users. aoa e aah u Soar a == tecreate mailboxes. Lists all the users currently defined on Cisco Unified CaManager Express, + All ora subset can be: Imported into Cisco Unity Express as users Given maitboxes ~ Assignad administrator privileges in Cisco Unity Express, ~ Have Call Forward No AnsweriCall Forward Busy eet tothe plot of voice mall = — ee ee Step 2: Importing Users The second step in the Initialization Wizard reviews the users that are imported from the Cisco Unified CallManager Express system. These users are selected by default; optionally, you can ‘mark them to have a mailbox created or designate them as administrators on a user-by-user basis. Call forwarding settings can also be automatically configured in the Cisco Unified CallManager Express system to support forwarding to the pilot of voice mail. When this step is, completed, go to the third step. Note ‘The users that are imported are a result of the usernames configured on the Ethernet phones (ephones) in Cisco Unified CallManager Express {© 2006 Cisco Systems, ne ‘isco Unity Express Auto Atendant and Voce Mail Configuration 5-47Cisco Unity Express Initialization Wizard Step 3: System Defaults [fe omer coma ree Step 3: System Defaults ‘The third step of the Initialization Wizard is to define a number of settings for the system, The first section is where the language is set. This is the language used for prompts and system messages; currently only English (United States) is supported. The second section of this page deals with passwords and PINs. You may have these passwords and PINs randomly generated and displayed at the end of the wizard. or they may be set to remain blank. The third and final section of this page deals with the mailbox defaults that the system will apply to all new mailboxes that Cisco Unity Express creates. You may override these settings on a mailbox-by mailbox basis after the wizard is finished. The settings in this area deal with mailbox size. ‘maximum message size, and the expiration period for messages. The license capacity at the time that you run the Initialization Wizard determines the default mailbox size. If growth is expected, itis advisable to lower the default mailbox size to accommodate that growth. Note Passwords and PINs that are randomly generated by the system appear at the end of the wizard and are visible to the administrator inthe GUI after the wizard is run. When the end User resets the password or PIN, the administrator is no longer able to view the password or PIN, The administrator is able to reset them. 40 IP Telephony Express (IPT) v4.0 (© 2006 Cisco Systems, In.Step Cisco Unity Express Initialization Wizard Step 4: Call Handling Call Handling The fourth step in the Initialization Wizard deals with call handler defaults for the Cisco Unity Express system, These are the settings: = Voice Mail Number: The telephone number that users dial to retrieve their voice messay or the number that is automatically dialed when users press the Messages or Envelope ict bution on the IP phone. = Voice Mail Operator Extension: The extension that voice-mail users reach when they dial 0 for an operator while in voice mail = Auto Attendant Access Number: The extension that voice-mail users dial to reach the voice-mail operator. = Auto Attendant Operator Extension: The telephone extension for the operator. The Auto Attendant application transfers callers to this extension when they dial 0 for the operator lephone (AvT): The telephone number or extension that administrators dial to access AVT. AVT is used to manage prompts and the emergency alternate greeting (EAG). ‘= SIP MWI Notification Mechanism: Specifies the mechanism used to enable the MWI on SIP endpoints | MWI On Number: The system uses this extension together with the extension of the user to turn on the MW light for that user. This value is populated with an ephone-cn that is, configured specifically as an MWI On ephone-dn in Cisco Unified CallManager Express, ‘The periods at the end of the number are mandatory, and there must be one period for every digit in the dial plan = MWI Off Number: The system uses this extension together with the extension of the user to turn off the MWI light for that user. This value is populated with an ephone-dn that is contigured specifically as an MWI Off ephone- Control Panel + Cisco Unity Express CL! + Router CLI Gate reload Are you sure you vant to reload? Doing a reload will cause any unsaved Aaron Conte Pan configuration data to be lost. Be continuely)? + ¥, a aiiraioes ores cael NONTTOR SHUTDOWN. EXITED: SQL_startup.oh exit ctatus 0 EXITED: LDAP seartup.eh exit eeatus 0 Iryou need to restart the Cisco Unity Express module, there are three ways to do so: © Web-based GUI: Log in to the administrative web site and choose Administration > Control Panel © CLI of the host router: From the host router, use the command service-module service- engine modiule/port reload from privileged EXEC mode. = CLI of the Cisco Unity Express module: From the Cisco Unity Express module, use the reload command from privileged EXEC mode. Caution Remember to save the configuration by using the copy running-config startup-config command on the Cisco Unity Express module before initiating the reload 5:52 IP Telephony Express (IPT) v8.0 (© 2006 Cisco Systems, ne.Upgrading the Cisco Unity Express Software and License This topic describes the Ciseo Unity Express upgrade steps. Cisco Unity Express Upgrade Upgrade steps: + Load the new software and license files on the TFTP or FTP server. + Back up the configuration voice mails to an FTP server. + Use the software instal ciean command to perform a reinstallation or upgrade ofthe Cisco Unity Express appication that retormats the hard rive. ‘Afull backup and restore are requed to preserve the configuration and voice mails Select the language. ~ Perform the intial configuration. ~ Ru the initialization Wizard, LUparading the licensed capacity does not reformat the hard drive. “Use the software install upgrade command to perform an incremental upgrade {point release) without reformatting the hard drive. ‘full backup is stil recommended. No language selection is possible + Restore the configuration and voice mails from the backup on the FTP Server ifthe sofware instal clan command was used. «Reload the Cleo Unity Express mode ae came Performing an upgrade of the software version and the licensed capacity of Cisco Unity Express is a multistep process. The following is a summary of these steps: = Load files: The correct software files, license files, or both must be on a TFTP or an FTP server that is reachable by the Cisco Unity Express system, = Back up: The system must be backed up to an FTP server, m= Upgrade: Upgrade the Cisco Unity Express software using either a reinstallation process cor an incremental upgrade. Restore: Restore the system from the backup file on the FTP server if reinstallation was performed. = Reload: Cisco Unity Express must be reloaded. {© 2006 Cisco Systems, ne. ‘Cisco Unity Express Auto Atlndant and Volee-Mall Gonniguraton 5-53Cisco Unity Express Upgrade Scenarios Upgrade the system software only and keep the same licensed capacity. When upgrading the system software, the license fle will survive + Upgrade the licensed capacity on the system only and keep the same system ‘software + Upgrade the licen and the system software will remain unchanged. = Upgrade both the licensed capacity and system software of Cisco Unity Express. Load a new license package, then load the new software package. + Change the installed tanguage. + The following capacity upgrades are possible: 120 25, 50,100, 150, 200, or 250 maliboxes ~ 25to 50, 100, 150, 200, or 250 mailboxes 50 o 100, 150, 200, oF 250 mailboxes ~ 100-user mailbox capacity available only on the Cisco Unity Express Network Module and. Cisco Unity Express Network Module Enhanced Capac. 150-, 200-, and 250-user mailbox capacity available only on the Cisco Unity Express Network Module Enhanced Capacity, ~ Capacity downgrades are not supported. ag = | ER can be either a reinstallation or an The software upgrade procedure in Cisco Unity Expres incremental upgrade. If only the software level will change during an upgrade and the capacity Of the system (number of mailboxes) will remain unchanged, then you do not need to take any action with regard to license installation. The existing license survives a software change. In Cisco Unity Express, a clean software reinstallation overwrites all software information on the hard drive (Cisco Unity Express Network Module, Cisco Unity Express Network Module Enhanced Capacity) or flash (Ciseo Unity Express AIM), so no configuration or message data survives a software installation or upgrade. It is therefore imperative to do a system backup before you start the upgrade. For example, if'you are changing the capacity of the system from a 12-mailbox system to a 25- mailbox system, then you must install a new license file. If you are upgrading only the license installation, and the software level is not changing, then the hard drive or flash contents survive and the system is operational after the license installation, Note is always good practice to do a backup before any installation, even though it may not be required. It is recommended that you perform a backup before a license installation, A downgrade is defined as going backward in either the software release (for example, from Release 2.1.2 to Release 2.0.1) oF license level (for example, 25 mailboxes to 12 mailboxes) ‘while maintaining the system configuration and data on the disk. To downgrade the version of Cisco Unity Express software, you must perform a clean reinstallation, Certain releases of Cisco Unity Express support downgrading to the previous version, assuming that the previous upgrade was an incremental upgrade Caution Downgrading of the licensed capacity is not recommended because doing so can cause Unpredictable results, 5.54 IP Telephony Express (IPTX) v4.0 (© 2006 isco Systems, ine.Cisco Unity Express Upgrade Backup FTP Backup Sonor <== aersermace-nemeemnnemmenan Read and | - ‘wate |<} |———— P —— Access | 5 2 ae ERE RRS Restore Back up and restore using an FTP server as the storage for backup sets. aa To perform a backup ora restoration, an FTP server must be present and available to the Cisco Unity Express module. You can back up both the configuration and the messages over the network to the FTP server. The Cisco Unity Express module must have both read permission tnd write permission to the FTP directory. When a restoration is necessary (such as during an upgrade of Cisco Unity Express), the backup sets can be downloaded from the server using FTP. To perform either a backup or a restoration, you must put the Cisco Unity Express module into an offline state. While in the offline state, Cisco Unity Express is not available to subscribers, Caution When you take the Cisco Unity Express module offine, any subscrivers and callers in the Auto Attendant are cul off without warning, (© 2006 Cisoo Systems, ne. (Gico Unity Express Auto Allendant and Voice-Mail Configuration 565Cisco Unity Express Upgrade Backup (Cont.) [ap coe coanone ress a] Bovey Ei + Specify the location and path to whore the backup will be written. + Specify the username and password used as credentials. The username must have write permissions on the directory. Conti ute the URL of the FTP server and the credentials where the backup and restoration funetions will take place, Choose Administration > Backup/Restore > Configuration from the GUL 5:56 IP Telephony Express (IPTX) v4.0 © 2006 Cisco Systems, IneCisco Unity Express Upgrade Backup, + Specify a description for the backup set. + Choose what to back up in the backup set. Configuration—System and application settings ~ Data—Application data and voice mai eS Sere Sa You can perform a backup either from the GUL or from the CLI. To perform a backup from the GUI, choose Administration > Backup/Restore > Trigger Backup and choose the name of the backup and what is to be backed up. For upgrading the sofiware version, be sure to choose both the configurations and the data that is to be backed up, Click Start Backup to start the operation. This operation causes all calls to be dropped and the system to go offline. The backup file that the system creates is stored on an PTP server. You cannot use flash and other types of media for backup and restoration It is recommended that you use the show een call application all command prior to triggering the backup to determine whether there are any active calls Note While the system is offina, no calls to the Auto Attendant or to voice mail will work © 2006 Cisco Systems, nc ‘Cisco Unity Express Auto Atendant and Voice-Mall Cantguraton 5-57Cisco Unity Express Upgrade Backup (Cont.) + The amount of time the backup takes depends on the bandwidth and the size of the backup set. + When the backup is completed, bring the system back online. fier starting the backup, the GUI continues to function. A progress bar is displayed that shows the number of bytes that have been transferred. The amount of time that is required to complete the backup is mainly a function of how many minutes of voice mail are present on the Cisco Unity Express system, because voice mail makes up the bulk of the data, When the backup is complete, the administrator must bring the system back online. This step does not happen automatically, and you cannot automate it from the GUL, IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, neCisco Unity Express Upgrade Backup (exer) 1 pchup narvar Url feps//30.56-0.20/backupe wrernane CURRAnin ‘The CLI method of starting a backup comprises three commands: = Cisco Unity Express#eue offline: This command takes the system offline and disconnects any calls to the Ciseo Unity Express system, = Cisco Unity Expressifcue backup category [all | configuration | datal: This command initiates the backup of both data and configuration, configuration only, or data only ‘isco Unity Express##eue continue: This command brings the system back online so that it can accept calls again In the Cisco Unity Express GUI, you must initiate the backup manually and put it back online ‘manually. There is no mechanism to do scheduled backups from the GUI. You can use a seript that runs on another machine to automate the backing up of dats and configuration on the Cisco Unity Express module, Performing a backup from cither the GUI or the CLI requires the system to be offline, and taking the system offline disconneets all calls in progress on the Cisco Unity Express system. You must take care to ensure that the backups take place during nonpeak hours. This is usually’ late at night or early in the morning but varies depending on the situation, Caution IT error messages occur while you are using a script to back up the Cisco Unity Express system from the CLI, there may not be an administrator to view the errors. 18 2006 Cisco Systems, ne. ‘cisco Unity Express Auta Atendant and Vowe-Mall Configuration 5-59Upgrading Cisco Unity Express: fet UM iat] Leyak ore, TETP Server From the CLI of Cisco Unity Express, entor the software istall lean command to specity the package to install "The Gisco Unity Express module wil restart and the intial configuration wil be invoked. clean url wr. Upgrading Cisco Unity Express: Clean Install 2.x to 2.x (Cont.) and FTP Server Installation To perform a clean reinstallation of Cisco Unity Express Release 2.x, use the installer that is, built into the application. The command to perform a clean installation is software install The clean installation process will perform a reformatting of the hard drive, and all previous configuration and voice-mail data will be lost. To preserve the configuration and voice mails, you need to perform a full backup before the clean installation, and you need to perform a ful restoration after the clean installation, 560 IP Telephony Expcess (PTX) v4.0 © 2006 Cisco Systems, re.Upgrading Cisco Unity Express: Clean Install 2.x to 2.x (Cont.) a aR nse aR ES The language that is installed must be selected through this installation process. After you ‘choose the language, the module performs the reformatting and the reinstallation and then reboots itself. After the reboot is finished. the module comes up and prompts for the initial configuration Upgrading Cisco Unity Express: Incremental Upgrade 2.x to 2.x TETP Server and FTP Server From the GLi of Cisco Unity Express, enter the software insiall upgrade command to specify the package to install Only the files nocessary for the upgrade will need to be rewriten on the hard driv. For point releases in Cisco Unity Express Release 2.x, you may perform an incremental upgrade. This upgrade does not reformat the hard drive, so no configuration or voice mails are lost. Use the command software install upgrade url nr! to initialize the process. 18-2006 Cisco Systems, ne. ‘Cisco Unity Express Auto Atendant and Voice-Mall Goniguration 5-61Upgrading Cisco Unity Express: Incremental Install 2.x to 2.x (Cont.) Giiodaletsofevare Sesvall upgrade Wel opr] 710. 10-0 a /eue outa you like to contime? [al y Even though the system does not delete the configuration and voice mails during an upgrade, sntal upgrade, itis still recommended that you perform a full backup prior to the 562, IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, ine.Upgrading Cisco Unity Express: ER arb 3 TETP Server and FTP Server Installation Files From the CLI of Cisco Unity Express, enter bootloader mode by restarting the Cisco Unity Express module, and enter "within 10, seconds of being prompted for it. ‘Configure the boot helper witha profile that Contains the IP address, subnet mask, default Gateway, TFTP server IP address, and Install filename. Select inerva for the Ethernet port and primary forthe profile ‘Run the boot helper, which will boot the installer onviconment across the network from the TFTP server. ‘To upgrade a 1.x release of Cisco Unity Express software to a 2. release, use the process described here. Reload Cisco Unity Express from the CLI of the Cisco Unity Express module. While Cisco Unity Express is reloading, a large volume of output is sent to the sereen, To upgrade or reinstall, enter *** within 10 seconds of the appearance of the prompt “Please enter "=" to change boot configuration.” After you enter “***,” the Cisco Unity Express module loads a very basic interface called “bootloader mode.” In bootloader mode, you must configure ‘a network profile with the config command. The profile must contain an IP address, a subnet mask, a default gateway, the location of the TFTP server that contains an installer file, and the hhame of the installer file. This profile is then invoked by the boot helper command. The installer environment loads across the network via TFTP. During this phase, there isa large volume of output to the console. When the prompt reads “se-ip-address-installer=,” the process is complete, and installation of the Ciseo Unity Express system software, upgraded license file. ‘or both may begin {© 2006 Cisco Systems, no Cisco Uniy Express Auta Atendant and Volce-Mail Canfguration 5.63,Upgrading Cisco Unity Express: 1.x to 2.x (Cont.) Reload the Cisco Unity Express ‘software, in this sty ‘ease from the sestaen sro Gesoumy Express CLL Plante we Interrupt the load acon 228) process within 10 ‘Stowe Ente earvaan at one sn onto Seconds to get to the ances ‘18! to change Bost coutiguutice, +—— bootloader prompt by ‘dnrnctoortecs, entering" The bootloader prompt is ‘where installation Instructions are given, eee The output in the figure shows the process to upgrade a 1.x release of Cisco Unity Express to a 2.x release. To initialize the bootloader, you must restart the Cisco Unity Express module and press a sequence of keys that interrupts the normal boot process. To reboot the Ciseo Unity Express module, enter the reload command. To enter bootloader mode, enter *** when prompted. This command starts the bootloader, The process looks similar to the normal bootup of the Cisco Unity Express module. If the Cisco Unity Express module is booted correctly, the prompt is “ServiceEngine boot-loader>,” The bootloader must then be configured with a basic network configuration as well as with the location of the installer file or license file. Note There willbe a large volume of output, and the bootloader can take several minutes to initialize When you are in bootloader mode, verify the connectivity to the TFTP server where the cue-installer.2.1.1 file is located, 5-64 IP Telephony Express (IPTX) v4.0 (© 2006 Cisco Systems, IncUpgrading Cisco Unity Express: 4.x to 2.x (Cont.) =a, The config command Er Moreen Ge Soeisa) 230 328600 starts the configuration peree Hiosiaiiay senna of the boot helper. The boot helper sorvicentaine toot isaae> boot teipes_¢-—=—-—— initializes the loading of | package. Verify connectivity to the TFTP server by using the ping command. Because the bootloader must go across the network, you must create a profile that contains an IP address, a subnet mask, a default gateway, the address of the TFTP server, and an installer file name, The Ethemet interface must remain at the default of “internal,” and the default boot should be “disk.” ‘When the configuration is complete initiate the loading of the installer by using the command boot helper. This command uses the configuration information that was entered to load the installer. This process takes some time, and a large volume of output is generated to the console. When the installer has been loaded across the network, a reboot occurs automatically, and the prompt changes {© 2006 Cisco Systems, In. Cisco Unily Express Auto Attendant and Voice-Mall Configueation 565Upgrading Cisco Unity Express: 1.x to 2.x (Cont.) TETP Sorver and FTP Server Installation S.-i "To upgrade the operating system, specify the software package name and the URL where itis located from installer mode. ‘The license can be installed consecutively with the software or independently. PRN RS ‘When you are in installer mode, you will see commands instructing you to load a package across the network, To avoid having to repeat this process, load the license package first, and then load the software package. Caution Downgrading the licensed capacity is not supported. Upgrading Cisco Unity Express: Weare ese) ‘Specify the namo and location ofthe license fr software package that will be installed Seftlare tnetaiasion witt cteae duet consente [on the Cisco Unity sovstoeding” evewn2.2.2.0k0 Express module. + Ifinstalling both a license package and a software package, install the license package first to avoid having to go through the installation process twice. Specify 1 (install software) and define the name of the p: FTP server, and the login credentials. ge to install, the URL of the 5-66 TP Telephony Express (PTX) v4.0 (© 2008 Cisco Systems, IneUpgrading Cisco Unity Express: 4.x to 2.x (Cont.) ‘Ghoose the language to install TETP Server and FTP Server [evenstolor 23,7 Posie ebry Soomfui23 1 ptt euem-en-USiang peck 231.90 cocsimdng-pack 3 1.39 The installer overwrites the storage with the Cisco Unity Express image. The Cisco Unity Express module reboots feet and starts the initial configuration 1 independently. ia he license can be installed consecutively with the software or ee Choose a language to install on the Cisco Unity Express module. The software installation will then proceed. When the software package is loaded, the hard disk is overwritten and a fresh copy of the software is installed Note ‘The reimaging process may take many minutes, depending on the storage media. The flash-based Cisco Unity Express AIM may take significantly longer than the hard drive-based Cisco Unity Express Network Module and Cisco Unity Express Network Module Enhanced Capacity 1©.2006 Geo Systems, no. ‘isco Unity Express Auto Atendant and Voice-Mall Configuration 5.674.x to 2.x (Cont.) Upgrading Cisco Unity Express: + Up to two languages may be selected. Selects US. English {0 be installed on the Cisco Unity Express installation ‘The language page that appears next allows the user to choose up to two languages from the supported list. Cisco Unity Express Release 2.3.1 currently supports Portuguese (Brazilian). Danish, ), and Spanish (European). English (British), English (U.S.), French (European), German, Italian, Spanish (Latin 5.68 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, ne.(© 2006 Cisco Systems, nc. Upgrading Cisco Unity Express: 1.x to 2.x (Cont.) he Inoruge to ertoc o Done ere Si tear inioration Sore air lmguaye for given # [/ONQU: ing When the language has been selected, an asterisk (*) appears next to that language in the menu. Enter x to exit the language menu. ‘The Cisco Unity Express system reboots itself and then prompts the installer to perform the uration of the Cisco Unity Express module. A host name, domain name, DNS initial confi server address, NTP server address, and time zone are defined during the initial configuration, The Cisco Unity Express module loads the new software ima; prompt appears. ‘isco Unity Express Auto Atendant and Voroe-Mail Configuration ind the Cisco Unity Express, 569Cisco Unity Express Upgrade Restore ret Te gq oma Bee + Solect the backup entry that the restore should use. Click the Start Restore button to initiate the process. Reload the module. GaSe To restore the data and configuration after an upgrade of the software, you ean use cither the or the CLL You can reach the GUI web page by choosing Administration > Backup/Restore > Start Restore, From this page, you can select the backup to be restored as well as what to restore— the configuration, the data, or both. If multiple backup sets exist, you can select only one to restore. [As is necessary when performing a backup, the system must go offline to perform a restoration from backup. This issue should not arise with an upgrade, At the end of the restoration, a prompt allows the administrator to set the system to go back online, Note ‘The amount of time that is required to restore the data depends on the amount of data. The data that contains the voice mails usually takes the longest. 5-70 IP Telephony Express (PTX) vt.0 (© 2008 Cisco Systems, ine.Cisco Unity Express Upgrade Restore (Cont.) Catv offline HIMARWING! 11; Putting ehe system offline will terminate Bo you wieh to continuety/al? + ¥ CuR(atsiine)# show backup history Noperation etare Backup Server: fep://171-18.106.89/incoming category Configuration Operation! Backup Continued on next screen + To restore, first take the Cisco Unity Express system offline + Backup ID will be needed, nee Se eam You can perform the restoration from the CLI as well. The first command that must be centered is viewed using the show backup history command. The backup ID is needed to activate the backup. Cisco Unity Express Upgrade Restore (Cont.) Gublotflinel# restore ? re qD number of the backup CUB(offLine) restore 14 2 category ? aL All information Configuration system and application configuration information Data Application data (example: voicenail messages) cuRlofsitine) restore id 2 cateyory all CUE(offLine) # reload + To restore, first take the Cisco Unity Express system offlin« + Backup ID will be needed, + Reload after the restore. ‘Afier the backup ID is known, you can enter the restore id backyp/D category [all | configuration | data] command to initialize the restoration. Upon completion, you must reload the Cisco Unity Express system. © 2006 Cisea Systems, ne. Ceca Uniy Express Auto Attendant and Voice-Mail Configuraton 5-71Summary This topic summarizes the key points that were discussed in this lesson. Summary + Performing an upgrade or reinstallation may require a TFTP server, an FTP server, and files downloaded from Cisco.com. + Two form factors exist for the Cisco Unity Express module: the Cisco Unity Express Network Module and the Cisco Unity Express AIM. + Prior to installation, the Cisco Unified CallManager Express router requires configuration. + The installation or upgrade process involves loading an installer file, then installing either the license file or the application from an FTP server. + After installation of the application, a setup utility will run to set basic parameters. ee a f + The Cisco Unity Express module starts automatically and can be reloaded in various ways. + The Cisco Unity Express Initialization Wizard is run only after an installation of software. + The Cisco Unity Express Initialization Wizard is a macro that sets commonly used settings on the Cisco Unity Express. + To upgrade an installation, back up Cisco Unity Express, install the newer version or new the license, then finally restore from the backup. 5:72 IP Telephony Express (PTX) 4.0 (© 2006 Cisco Systoms, neLesson 3 Configuring Cisco Unity Express Users and Groups Overview This lesson defines how users interact with the Cisco Unity Express system and how the administrator configures those users and groups. Objectives Upon completing this lesson, you will be able to configure users and groups. This ability includes being able to meet these objectives: Deseribe user GUI and CLI interfaces Perform the tasks for Cisco Unity Express user configuration Perform the tasks for Cisco Unity Express group configuration Perform the configuration tasks for group mailboxesUser Interface This topic describes the user interface. User Interface Concepts Auser is associated with a mailbox. + Each user can have at most one individual mailbox. + Each user can belong to multiple groups and therefore have access to multiple General Delivery Mailboxes. + One attribute of the user is the primary extension. + The primary extension of the user as well as one alternate number can be redirected to voice mail. MWI behavior: + The MWI light on any one line of the phone tums on and an envelope icon on the display flashes. + The MWI ight can be assigned on any one line of the phone. + Other extensions will have the flashing envelope icon on the display but not the MWI light. In Cisco Unity Express, one of the basic concepts is that each user is associated with one and only one personal mailbox. This mailbox is associated with the primary extension of the user, and this ean be any one line on the phone, which will be redirected to voice mail. Only one line ‘on the Cisco IP phone can have the Message Waiting Indicator (MWI) light function, Other lines on the phone can have a flashing envelope appear on the screen of the phone when a message is present 5-74 IP Telephony Express (IPT) v8.0 {© 2006 Cisco Systems, nebt am ee Total number of users allowed on the system as of Cisco Unity Express Release 2.3.1: + Currently two times the number of mailboxes allowed in the license or package purchased; for example, a system with a 12-mailbox license allows 12 mailboxes and 24 users to be defined, + Auser without a mailbox still appears in the corporate directory. ‘The current version of Cisco Unity Express allows the number of definable users to be up to twice the number of licensed mailboxes on the system. This design allows a system administrator to define users who do not have a personal mailbox, {© 2008 Cisco Systems, Ine Cisco Unity Express Auto Alensant and Voice-Mail Configuration 5-75576 BAe [The Message button is a ‘speed dial to the TUI for the voice mailbox. The TUI can also be accessed by dialing the phone number of voice mail directly, The user can interact with the Cisco Unity Express system by using the telephony user interface (TU. The TUL isa set of prompts that guide the user who has a personal mailbox through sending and receiving voice mails as well as recording personal greetings. The user ean access the TU by dialing the number of the voice mail directly or by using the Messages or Envelope icon button on the IP phone. The new voice-mail message is signaled by the MWI light on the phone. 1P Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, neTU! Operation + Subscriber TUI functions ~ Subscriber and caller mailbox features ~ Caller Auto Attendant interaction Emergency alternate greeting ~ Greeting management system + Subscriber TU! functions are not generally accessible via the GUI or the CLI-except for: Resetting the mailbox PIN ~ Switching between the standard and alternate greeting + TUI voice-mail prompts are the same as Cisco Unity 4.05 (ported) 2 i A aS Sa Users can manage their personal mailboxes or interact with the Cisco Unity Express Auto Attendant using the TUL. The administrator can manage the emergency altemate greeting (EAG) and record prompts using the administrator TUL {© 2006 Gis Systems, ne ‘Cisco Uniy Exoress Auto Atendant and Volce-Mall Canfguration 5-77Administrator vs. User Administrator Saemuaaaae Phe menu items that appear in the GUI vary, based on the credentials that you enter to log in to the web site, The administrator has full access over the system. Users have a subset of the administrator menu items. Users have the following options = Configure > Phone: Users can view the phone that is associated to them. = Configure > Users: Users can view and change some information about themselves and view information about other users. = Configure > Groups: Users can view information about the configured groups. = Configure > My Profile: Users can view information about themselves and reset their password and PIN, = Voice Mail > Mailboxes: Users can view their mailbox, set the zero-out setting, choose whether the tutorial runs, and choose whether to use the standard or alternate greeting, = Search > Local Directory Search: Users can view the directory of users. = Help > About: Users can view information about the Cisco Unity Express = Help > Configuration: This is the link to the online help file for Cisco Unity Express users. 578 Telephony Express (IPT) v8.0 (© 2006 Cisco Systems, nc.GUI (Cont.) + A subscriber (csmith) logged in to the GUI can see all other users that are configured in the system. no way to add a user as a subscriber. eee =i + There A subscriber can log in to the GUI and view a list ofall other users, {© 2006 Cisco Systems, no ‘Cisco Unity Express Auto Allendant and Voice Mail Configuration | 979Password and PIN Setting ‘st En > Subscribers can change their language, password, and PIN through the GUI. « Krandomly generated PIN appears to the right ofthe PIN field until the ‘subscriber changes the PIN through the GUI or the TUl. formation about another subscriber. Rasen Subscribers, when viewing their information in the Configure > Users page, can reset their PIN and password, The subscriber uses the PIN to log in to the TUL and can change the PIN by choosing Configure > My Profile or Configure > Users. Users can also change their PINs from the TUL. The password is for access to the GUI and can be reset from the GUI by only the user or an administrator. The password and PIN do not display in cleartext to the administrator if the user has changed the password and PIN at feast one time. The password and PIN are displayed to the right of the field if they were randomly generated by the system, Iris very simple for the administrator to reset a forgotten password or PIN. The administrator simply logs in, chooses Configure > Users, and chooses the user. On the User Profile page, the administrator highlights the password, the PIN, or both and enters the new password and PIN. Note ‘The administrator cannot see the password and PIN ifthe user has changed them at least ‘once. The administrator can only reset them fo a known value, 5-80 IP Telephony Express (PTX) v4.0, ‘© 2006 Cisco Systoms, IneUser Configuration This topic describes the user configuration User Configuration Overview + User configuration is done through one of three methods: ~ Imported with the Initialization Wizard + Can be run only after anew installation — From the GUI by an administrator + Good for nontechnical administrator ~ From the CLI by the administrator * Good for the technical administrator + Useful for batching configurations + Usernames are case sensitive You can configure users in three ways = Cisco Unity Express Initialization Wizard = GUI, after the initial setup = Command-line interface (CLI) by an administrator The first way to configure users is during the initial setup of the Ciseo Unity Expres: using the Initialization Wizard. This method allows the administrator to select which users 10 import and create mailboxes for from the Cisco Unified CallManager Express system. An administrator can also configure users from the GUI. This method tends to be the method. preferred by the nontechnical administrator. And finally, an administrator ean configure users from the CLI, The more technically knowledgeable administrator is likely t0 us and restoring the configuration, as well as batching installations and bulk changes, this method. It can be very useful for backing up Note When you are creating users, remember that usernames and passwords are case-sensitive {© 2006 Cisco Systems, ne Cisco Unity Express Auto Atendant and Volce-Mall Configuration 58PXeCelitep We re eur mum el ely Cost Kowa Oca Ehsew en alr ~ ei ‘usssnetCUEAIme As the administrator, to add a user, choose Configure > Users. Click the Add link, and the Add New User web page appears, 5-82 IP Telephony Express (\PTX) v4.0 (© 2008 Cisco Systems, inarom ucacle | Define the following: © User i * + First Name" Last Name" + Nick Name * Display Name + Primary E164 Number + Associated Phone Primary Extension + Language + Password settings PIN settings. = Create Mailbox + Forwarding setting Indicates a mandatory setting SRS = “This example shows an administrator changing the settings ofa user with the username ZBeetlcbrox. The phone with a MAC address of 111 1.2222 3333 has been associated with this user account, The primary extension on the phone is 1002. The primary extension should always be the top line on the IP phone because thi isthe only Tine that can use the MWI light ‘when a new message is present in the mailbox. Other lines display a blinking envelope when a present. ew message You may also configure other settings on this page, such as the first and last name of the user, the E,164 number of the user, the password, and the PIN. While you are on this page, it is possible to create a mailbox by checking the Create Mailbox check box. If you do not create the mailbox here, then you will have to create it manually and associate it with this user later. Note “The Nick Name field currently has no significance to the system. It wil retain whatever value you enter. (© 2006 Cisco Systems, ine Cisco Uniy Express Auto Attendant and Veice-Mail Configuration 5:83,Adding a User via the CLI cure or cURiconfisit ‘username username create + Creates a user cont show users [detail username username] + Shows defined users Cotvscersane Uaaith create The command username username create is used to add a new user from the CLI 5-84 IP Telephony Express (PTX) v4.0 (© 2006 Cis0o Systems, neUser Profile Commands in the CLI cure username usernane fullname firet firstname usernane usernane fullname last Iastnane usernane usernane fullname display displaynane username username password password usernane usernane pin pin + Commands to define or change user settings in privileged EXEC mode coE (contig) # ‘username usernane phonenumber phonenumber username username phonenumberEi64 phonenumber + Commands to define the phone numbers in global configuration mode Seas aaa From the CLI, the administrator can enter the username command from either the privileged EXEC mode or global configuration mode. The majority of the username commands are centered in privileged EXE mode. However, you enter the username username phonenumber phonenumber and the username username phonenumberE 164 phonenumber commands only in global configuration mode. Note You enter some of the commands in privileged EXEC mode and some in global configuration mode. {© 2006 Cisco Systems, ne {isco Unity Express Auto Attendant and Vaice-Mall Configuration 5.85User Password and PIN Setting cuee username username password password + Sets a user password cone usernane username pin pin + Sets a user PIN Cinvusersane Jaaith paseword cisco Conbusername Jomith pin 12345 RA Se ‘The minimum PIN length is three digits. 5:85 IP Telephony Express (IPTX) v4.0 '© 2006 Cisco Systems, ncExample: User Profile Cubtisername Jemien fullaane first John CUBfuscrnane Jemsth fullname last saith (CUEtusersane JSmith display “Me. John Smith Ceo" GuEfusernane Semith paraword elsco CuBtuscrsane Semth pun 12245 Cuetcontigure terminal GuElcoatig)#usernane Jénith phonesunber 2002 GuE\contig}#username Smith phonenunberB164 2065551234 (CuEpehow weer detail usernane Jonteh semith 2002 iret Names ca This figure displays the configuration of a user Example ‘This example shows the configuration of a user named John Smith: Cisco Unity Expresstusername JSmith create Cisco Unity Cisco Unity Bxpress#username Jsmi! CEO” Unity Express#username JSmith fullname display Cisco Unity Express#username JSmith password cisco Cisco Unity Express#username JSmith ci 0 Unity Express#configure terminal Cisco Unity Express (config) #username JSmith Express#username Jsmith fullname first gohn » fullname last Smith John smith nonenumber 2002 Cisco Unity Express (cor Cisco Unity Express (cot Cisco Unity Bxpress#ishow user detail g)#username JSmith phonenumberl164 2065551234 g) exit username Usmith Full Name Mr. John Smith CEO First Nane gonn ast Name smith Nickname smith Phone: 2002 Phone (B.164): 2065552234 Language en_vs {© 2006 Cisco Systems, ine ‘Giseo Unty Express Auto Atendant and Voice-Mail Configuration 5:87User with No Extension (Gp oo esi re | Gs: koe 2s Be ‘The act of creating a user does not necessarily associate the user with a phone or extension. Within the Cisco Unity Express system, you can configure twice as many users as licensed mailboxes. For example, a consultant might be an administrator of the system but not have a voice mailbox configured on the system. 5-88 IP Telephony Express (IPTX) v4.0 (© 2006 Cisco Systems, Incpee itee Me mU eRe m cel Deleting a user and associated mailbox and voice mails St LEaaameReRTE Srey) To delete a user through the GUI, choose Configure > Users, choose the user that you wish to delete, and then click the Delete link. This action not only deletes the credentials of the user but also deletes the user mailbox and all of its contents, Caution You cannot restore deleted mailbox contents without restoring the entire system and the contents of all mailboxes. (© 2006 Ciseo Systems, ne ‘isco Unity Express Auto Aitendant and Voice-Mall Configuration 5.89ig a User via the: CLI cone usernane username delete D es a user but not the voice mailbox Citvusernene Jnith delete cuEtanow vss: To delete a user via the CLI, use the username sername delete command. However, this ‘command deletes only the username and leaves the user mailbox and all its contents intact for seven days. At the end of seven days, the mailbox is automatically deleted. Until you delete the mailbox, a user with the same name can be reassociated with the orphaned mailbox. Note ‘This command results in an orphaned mailbox. Use the no voicemail mailbox owner Lusemante command to delete the orphaned mailbox sooner than its automatic deletion period of seven days, 5-90 TP Telephony Express (PTX) v4.0 “© 2008 Cisco Systems, InePassword and PIN: System Defaults as aaa You can define default settings for all newly ereated user accounts. To access the default settings for user accounts. choose Defaults > User and choose the desired behavior. Initial passwords and PINS can be randomly generated by the system or let blank. If they are created randomly, the generated password and PINs are displayed after the user is created. The administrator can print out or write down these settings. The administrator can also view these settings in the GUI as long as the subscriber has not reset them, After the subscriber has. changed the password and PIN, the administrator cannot see the password or PIN but can reset these values. {© 2006 Cisco Systems, ne. ‘Cisco Unity Express Auto Alendant and Voice-Mall Configuration 5-91Group Configuration This topic describes group configuration, Group Configuration Overview Group names are case-sensitive in the CLI jnistrator, make the user a member of istrators group. The owner of a group can modify membership. ‘A member of a group has the access level of the group. A group may have a shared mailbox that all members can access. ‘A group can be part of another group. The owner of a group is not, by default, also a member; the ‘owner has to be added as a member. A group is a collection of users, usually with a common function or purpose, such as sales, main office, customer service, technicians, and so on. A group has the following characteris = Members of a group can be individual users and other groups. A group is assigned an extension. Ifthe members of a group are configured with the extension as a shared line, then anyone who calls this extension reaches a member of the group. = A group usually has a mailbox assigned to it. This mailbox is called a “General Delivery Mailbox (GDM). All members of the group can access the mailbox to retrieve messages that are stored there, = Atleast one user must be designated as the owner of a group. The owner adds and deletes users from the group. The owner is not usually a member of the group. m= Members of one group may belong to other groups. = Members can be added to a group from global configuration mode using the groupname command or the username command. Note Users must exist before you can add them to @ group, Only members have access to the messages in a group voice mailbox. The owner is not automatically considered a member of the group. Ifthe owner needs to access the group mailbox. add the owner as a member of the group. In that case, the name of the owner appears twice in the group: once as a member and once as the owner. 5:92 IP Telephony Express (PTX) 4.0 (© 2006 Cisco Systems, Ine‘You can assign a privilege level to group. The privilege level permits the members of the {group to access all ora restricted set of administrative functions. Use the show privileges ‘command to display the privilege levels installed on your system. (© 2006 Cisco Systems, Ine Cisco Unity Express Auto Atendant and Voice-Wail Configuration 5-99Adding a New Group via the GUI Greates a GDM if checked To configure groups using the GUI, choose Configure > Groups and click the Add link. On the Add a New Group page, config fe the following fields: = Group 1D = Full Name = Deseription (optional) = Primary Extension (optional): Allows this group to have lines configured on phones or voice mail = Primary E.164 Number (optional): Allows this group to be called from the public switched telephone network (PSTN). & Create Mailbox (optional): Creates a GDM for this group. Super Users (optional): Gives any member of the group administrative privileges as well s to Administration via Telephone (AVT), © Administration via Telephone (optional): Allows members of this group to use the basic functions of AVT = Voice Mail Broadcaster—Local (optional): Allows any member of the group to broadcast ‘messages to local users using AVT. = Voice Mail Broadcaster—Loeal & Network (optional): Allows any member of the group to broadcast messages to both local and networked users using AVT = Integrated Messaging (optional): Allows members of groups with this privilege to receive voice-mail messages as attachments to e-mails via Intemet Message Access Protocol (IMAP). = Public List Manager (optional): Allows any member of the group to create, delete, or edit public distribution list. = Private List Viewer (optional): Allows any member of the group to view the private distribution membership list 94 IP Telephony Express (PTX) 4.0 (© 2008 Cisco Systems, neAdding a New Group via'the CLI cur tcontis) ‘group groupname create group groupname phonenurber phonenumber Group groupname phonenumber£164 8.164 number * Adds a new group and configures the group in Cisco Unity Express Secnfig gene Belge Soe eee Use the groupname groupname commands to configure a group and its properties from the CLL Example The following shows an example of configuring a group and its properties: Expresst#show groups Administrators Te port Cisco Unity Express (config) #group Sales create Cisco Unity Express (config) #group Sales phonenumber Cisco Unity Express (conf 12065552800 sco Unity Expresstishow groups Administrators TechSupport © 2006 Cisco Systems, ne ‘Cisco Unty Express Auto Alendant and Voloe-Mai Configuration # group Sales phonenumberB164 5.95Cisco Unity Expressitshow Full Name: Description: Phone: Phone (E164) : Members: group detail groupname Sales sales 1800 12065852800 en_us 5.96) IP Telephony Express (PTX) v4.0 {© 2006 Cisco Systems, ineMember Management via the GU! a= ane eae ees To add a user to a group using the GUL, log on as an administrator or as the owner of the group and choose Configure > Groups. Choose the group, and on the Group Profile page, click the ‘Owners/Members tab. lu y-taEUete uae ie mm cle noel) ‘Adding a user to a group from the Groups page eas ay RENE Aer choosing the Owners/Members tab, click the Subseribe Member or Subscribe Owner link, whichever is desired. The User Selection window appears. Choose the user or users that you want to add to the group. Finally, click the Seleet Rows link to commit the changes. {© 2008 Cisco Systems, ine. ‘sca Unity Express Auto Atendant and Voice-Mall Configuration 5.97Adding Members via the CLI cuE(contigi" Group groupnane member name + Adds a user to the group From the CLI, add a user to a group using the command groupname groupname member username. Use the show group detail groupname groupname command to verity the results. Example The following shows an example of adding a user to a group: Cisco Unity Express#show group detail groupname Sales Full Name: sales Description Phone Phone (B.164) Language: en_us owners: Members: Cisco Unity Express (config) #group Sales member JSmith Cisco Unity Expresstishow group detail groupname Sales Full Name sales Description Phone: Phone Language: en_US Owners: Members: Jsmith 5:98 IP Telephony Express (IPTX) v4.0 (© 2008 Cisco Systems, In.bei ite Le Ces Url CleU Mee mca 0 | SAMRAT LE aE aE To configure an administrator from the GUI, log in as an administrator, then choose Configure > Groups. Then choose the Administrators group, which is a default. {© 2006 Cisco Systems, nc ‘Cisco Unity Express Auto Atendant and Voioe-Mall Configuration 5-99Defining an Administrator via the GUI (Cont.) Adding a user to the Administrators group from the Groups page Next, you add one or more subscribers (in the figure, FPrefect is being added to the Administrators group). The user with this username is then able to log in to the GUI with the privileges of an administrator. Only those usernames that belong to a group with administrative permissions, such as the Administrators group, are able to perform administrative tasks in Cisco Unity Express, Note ‘There ino equivalent ofthe customer administrator in Cisco Unity Express. ‘55100 IP Telephony Express IPT) v4.0 (© 2006 Cisco Systems, ne.CUE (config) # Defining an Administrator. via the CLI groupnase groupname menber username + Adds a user to a group untshow group detail groupnane Administrators: Poll Name! Adminiserecore Deseripeion: Phone (8.164) Monbers: smith CUE (contig) Wgzoupaane Adsiuiatratore eenber Jénith Use the groupname groupname member username command to add a user to a group from the CLL Example This example configures the user JSmith as an administrator: Cisco Unity Express (config) #groupname Administrator member gsmith © 2006 Cisco Systems, ne ‘cisco Unity Express Auto Atendant and Voice-Mall Configuration 101Adding a User to a Group via the GUI ‘You can also add a user to a group via the GUI; choose Configure > Users. Choose the user. and on the User Profile page, click the Groups tab to view current members. Click the Subseribe as Member link to add the user to a group. After you click the Subs y ‘as Member link, choose the group or groups to which you want to add this user, and then click the Select Row(s) link to commit the changes. 5-102 IP Telephony Express (IPT) wl.0 [© 2006 Cisco Systems, nc.Adding a User to a Group via the CLI cone username username group groupname + Adds a user toa group Cikvusersane Tsaith group Sale cuntsnow group 41 groupnane sales Deseription: Phone: Phone (2.164) + Language: ons From the CLI, you can add a user toa group using the username username member groupname command, Note ‘This command does not appear in the configuration. Instead, the groupname groupname member username appears, Example This is an example of adding a user to a group: Cisco Unity Express#igroupname Sales member JSmith Cisco Unity Expressishow group tail groupname Sales Full Name sales Description phone (E.164) Language en_us owners Members: gsmith Cisco Unity Bxpresstshow running- groupname Sales member JSmith {© 2006 Cisco Systems, Ine ‘Cisco Uniy Express Auto Atendant and Voize-Mall Configuration 103Deleting a Group via the G! Deleting a group and associated voice mails sais eee To delete a group through the GUI, choose the Configure > Groups menu, choose the group, and click the Delete link. Click OK to commit Caution Any mailbox and voice-mail contents will be deleted with the group. 54108 IP Telephony Express (PTX) v8.0 (© 2006 Cisco Systems, In.Group Configuration: Deleting a Group via the CLI cone ‘Group groupnane delete + Deletes a group, but not the mailbox and voice mails Canigroup Sales Gelere cuntenow groupe Techsuppert. ee “To delete a group via the CLI, use the command group groupname delete. Performing the deletion from the CLI does not delete the mailbox and its voice mail contents. This action results in an orphaned mailbox, which you can delete manually via the CLL Example This is an example of deleting a group: Cisco Unity Express#show groups Administrators TechSupport Sales Cisco Unity Expresstgroup Sales delete Cisco Unity Expresstshow aroups Administrators TechSupport {© 2006 Cisco Systems. no. Cieco Unity Express Auto Atendant and Vowce-Mall Canfguration 5-105,Group Mailboxes This topic describes group mailboxes and how to create them. Group Mailboxes + AGDM is a mailbox assigned to a group. + A group definition contains: ~ Group ID—the username of the group, such as Sales (mandatory) ~ Member(s) (optional) Owner(s) (optional) Mailbox (optional) + A group without a mailbox and at least one member is of limited use. cae SSPE ‘You can assign a GDM to a group. That group can have multiple users as members. When dofining a group, the \dministrator must give the group a name, assign members to the group, the owner of the group, and (optionally) create a mailbox for the group. The mailbox that you define for the group is a GDM. All members of the group share the GDM. Group members Still have their own personal mailboxes. Itis possible for a user to belong to many groups and potentially have access to many GDMs in the system, Access to the GDM is through a TUL menu option in the personal mailbox of the Note Itis possibie to have a group defined with just a name, but this configuration would be of litle valve. 5-106 IP Telephony Express (IPT) v4.0 "© 2006 Cisco Systems, ncGroup Owners and Members messaging front desk, sales, support Not by default a member; must be explicitly added as a member Is responsible for maintaining membership of the group GUI display of the owner allows group member maintenance + Members ~ Log in to the GDM via their personal mailbox login Record and change spoken name and greetings Can listen to, save, and delete mailbox messages (aera HR + Define groups for the functions (not the individuals) that need voice RS a ea You should define groups and their GDMs for functions that ¢ group of individuals share. This allows any member of that group to have access to the GDM. You often assign the group number as a shared line appearance that resides on a line on the phones of the group members. ‘The owner of a group can add or delete group members. If the owner needs to be part of the ‘group, then you must add the owner as « member. If there is no owner, then only the ‘administrator can modify the group membership. When a caller leaves a message in a GDM, the MWI does not turn on, Instead, when members Jog in to their personal mailbox, the mailbox menu allows them to access the messages in each GDM. Only one person can access the GDM at a time. After the first person saves or deletes a message in the GDM, the message no longer plays a access the GDM. ‘new” for subsequent members who {© 2006 Cisco Systems, ne. ‘Cisco Uniy Express Auto Atendant and Voice-Mail Configuration 5-107Add a GDM to an Existing Group via the GUI a ee Go Cl + Not necessary if Create Mailbox was chosen when the group was created + No difference in Add window of a personal mailbox vs. that of a GDM + AGDMis defined by the owner of the group aes Inthe UI, the following two-step process creates a GDM Step 1 Create the group. Step2 Create the GDM. Asan administrator, choose Voice Mail > Mailboxes to add a GDM. Click the Add link and define the mailbox in the Add a New Mailbox window. In the Owner field, enter the name of a group that has already been created. The mailbox settings of the GDM that are shown are the system defaults, and you can change them here. 5-108, IP Telephony Express (PTX) v4.0 '© 2006 Cisco Systems, nc.Group Mailbox Settings via the CLI (cuE(contig)# group name create + Creates a group cur(contis-)# Group nane member username + Assigns a member to the group cus (contigrmaiibox)# ‘Group name phonenunber aumber + Sets the phone number of the group SN EE To create a group from the CLI, use the command group name ereate. You add members to. the group using the command group name member username. Example Create a group called Sales, and then add two members and a phone number: Cisco Unity Express (config) #group Sales create Cisco Unity Express (config) ¥group Sales member Jsmith Cisco Unity Express (config) #group Sales member JDoe Cisco Unity Express (config) #group Sales phonenumber 4000 18-2006 Cisco Systems, ne ‘isco Unity Express Auto Atandant and Voice-Mall Configuration 6-108,Group Mailbox Settings via the CLI (Cont CUE (contisht voicemail mailbox owner groupname + Assigns the group to be the owner of the GDM Coztconfigure terminal CUE (contig)¥ votcenail mailbox omer Sales CUE (contig-naiibox)# Use the command voicemail mailbox owner groupname to create a GDM for the Sales group, Display Groups and Mailboxes in the GU: | cea sam et Ea List groups and GDMs: | stea) omine | se, + From Groups page — + From Mailboxes page ‘You can use the GUI to view groups; choose Configure > Groups. To view the GDMs, choose Voice Mail > Mailboxes, The Mailbox Type column displays the type of mailbox. 5-110 IP Telephony Express (IPT) v8.0 (© 2006 Cisco Systems, ne.Display Groups and Mailboxes in the CLI cure show group * Displays the groups that are configured CoB (contig) show group detail groupnane groupnane + Displays a detai Descriptions ‘ech Support Sroup ae From the CLI, you can use the show group command to view the groups defined in the Cisco Unity Express system. To see more detailed information, such as group membership, use the command show group. detail groupname groupname. Display Groups and Mailboxes in the CLI (Cont.) ahow voicemail detail mailbox ownername + Displays a mailbox and its settings Fe aa Se ‘The show voicemail detail mailbox ownername command can be used to display a detailed view of a specific mailbox. whether a personal mailbox or a GDM, {© 2006 Cisco Systems, ine. Cisco Unity Express Auto Atendant ang Vorce-Mall Configuraton 5-117User Profile in the GUI Showing Group Memberships and GDM Access View the GDMs to which ‘auser has access You can also view the group membership of a user from the user configuration pages within the GUL Choose Configure > Users to see details for a specific user. To view GDM membership, click the Mailboxes tab to access the General Delivery Mailbox(es) section. 55112 IP Telephony Express (IPTX) v4.0 '© 2006 Cisco Systems, neSummary This topic summarizes the key points that were discussed in this lesson, Pella The user can interact with the Cisco Unity Express system using either the TUI or the GUL. Users can reset their passwords from the GUI and their PINs from either the TUI or the GUI, The administrator can configure new users from either the GUI or the CLI Groups can be configured by the administrator from the GUI or the CLI. Defining a GDM is very similar to defining a personal mailbox. Members of a group access the GDM through their personal mailboxes. ee ee {© 2006 Cisco Systems, ne ‘Cisco Unity Express Auto Allendant and Voice-Mail Configuration 5-113Lesson 4 Configuring Cisco Unity Express Voice Mail Overview This lesson defines how to set up. configure, and manage voice-mail settings. Objectives Upon completing this lesson, you will be able to describe the components of and perform the tasks for configuring voice mail. This ability includes being able to meet these objectives = Describe the concept of voice: ail entry point and port = Perform the tasks for MW! configuration Describe the properties of broadcast messages ‘= Descrie mailbox and message sizes and defaults = Perform the configuration tasks for personal mailboxes, | Describe and configure integrated messaging = Describe and configure Voice View Express m= Perform the configuration of the Message Notification feature = Describe and configure VPIM networking with Cisco Unity Express and Cisco Unity = Perform the configuration tasks for public and private distribution listsVoice-Mail Entry Point and Port This topic describes the voice-mail entry point and port, Voice-Mail Entry Point and Port Concepts of ports allowed on the system. It is determined by: The Cisco Unity Express hardware type—Cisco Unity Express Network Module, Cisco Unity Express Network ‘Module Enhanced Capacity, or Cisco Unity Express AIM ~ The chassis in which the module is installed + By default, ports are shared between the Auto Attendant and voice mail Cannot be dedicated May be partitioned + Keeping ports in shared mode is recommended. Changing this assignment may cause inefficient handling of calls. Sane a wa poled In Cisco Unity Express, a port does not represent a physical port as it does in a traditional telephony device. A port in Cisco Unity Express represents one call terminating on the system. ‘The number of ports in the system is dependent on the hardware and the license, The Cisco Unity Express Network Module Enhanced Capacity has 16 ports the Cisco Unity Express Network Module has 8 ports, and the Ciseo Unity Express Advanced Integration Module (AIM) has @ maximum of 4 ports. Note For the purposes of this lesson, a port and a session are equivalent, Cisco Unity Express. by default, has voice mail and Auto Attendant applications, which share all of the ports on the system, You cannot dedieate ports in Cisco Unity Express, but you can partition them One of the parameters that you can configure for the voice-mail and Auto Attendant applications is the maximum number of callers who can aceess the application concurrently at any given time, The number of ports on the Cisco Unity Express module limits the maximum, sessions parameter, Consider your expected call traffic when assigning the number of ports to an application. One application may need more available ports than another, but each application should have at least one port available for incoming ealls. In most eases, the default configuration of all ports in one pool that any application can use is the most efficient 5-116 IP Telephony Express (IPT) vt.0 (© 2006 Cisco Systems, nc.Suppose, for example, that your Cisco Unity Express module has four ports and you assign @ ‘maximum sessions parameter of 4 to the voice-mail application and 4 to the Auto Attendant application. In this case, if four callers access voice mail simultaneously, no ports will be available for Auto Attendant callers. Only when zero. one, two, of three callers access voice mail simultaneously will atleast one port be available for the Auto Attendant. Suppose, instead, that you assign a maximum sessions parameter of 3 to voice mail and 3 to Auto Attendant. At no time will one application use up all the ports. If voice mail has three active calls, then one caller can access the Auto Attendant. In this case, a second call to the Auto Attendant will not g0 through at that moment. Also, in this case. if four callers try to call voice mail and no one is Using the Auto Attendant, only three will be able to connect; the fourth port will be unused, ‘You must also assign the maximum sessions parameter to each application trigger, or pilot ‘number, which is the telephone number that activates the application script. The maximum, sessions parameter of the trigger must not exceed that of the application. Note ‘The best practice isto eave al ports using @ common shared pool of ports. This Configuration results in voice mail and the Auto Attendant efficiently sharing the ports in isco Unity Express, prea Ole eaa le ie ie mee [= cinco catanager Express + Calls to this number (1999) enter voice mail + The voice-mail operator number is, by default, the Auto Attendant number that was set up during the Initialization Wizard but can be set to any extension number. eon, Ese Configure the voice-mail pilot number (sometimes called the “pilot point number") and the voice-mail operator number in the GUI by choosing Voicemail > Call Handling. (© 2006 Cisco Systems, Ine ‘isco Unity Express Auto Atendant and Volce-Mal Configuration 6117erie e maltese rinse de mea Og CUE(contie)# con trigger sip phonenumber phonenumber + Enters configuration mode for the specified phone number cor lcontig-trigger!# ‘application application + Assigns an application to run when a call arrives at the specified phone number Ua eM To configure the voice mail pilot number from the command-line interface (CLI), enter the command een trigger sip phonenumber phonenumber in global configuration mode. This command has the effect of entering a subconfiguration mode. You can then use the application ‘command! {0 cause the trigger to invoke the voice-mail application 5-118 IP Telephony Express (PTX) 4.0 (© 2006 Cisco Systems, IneSetting Up Maximum Sessions via the CLI ux (contig-trigger)# maxsessions number + Defines the maximum ports that the trigger is allowed to use, eight on the Cisco Unity Express Network Module and between 4 and 6 on the Cisco Unity Express AIM COE (config) #eon trigger sip phonenumber 1999 (CUE (consig-trigger)fapplication voicemail (CUE (contig-txigger)fmaxcessions & contshow con erisger Type: Rpplications Enabled: aseiosn nunbe ‘The command maxsessions configured in trigger mode defines the maximum allowable number of sessions that can arrive at this trigger (number). Tip "Multiple triggers can use the same application Example The following is an example of configuring the maximum allowable number of sessions: cuntconfigure terminal CUB (config) #con trigger sip phonenumber 6800 cuE (config-trigger) #application voicemail CUR Iconfig-trigger) #maxsessions 8 CUE (config-trigger) Hexit CUR (config) #exit CURFshow con trigger Name: 1300 Type STP Application. voicema, Locale: en_us Idle Timeout 10000 Enabled: Maximum number of cessions: 8 (© 2006 Cisco Systems, Ine ‘Cisco Unity Express Auto Aterdant and Volce-Mail Configuration 6-119Raeiite ee Meru eet Tos eter Bm el 6) + The system default will be used for the voice-mail application and any other applications. + The maximum number of sessions can be lowered per application to partition the usage of the ports. ea MMSE You can also use the GUI to configure the maximum number of sessions allowed for a trigger. You can configure this setting either by choosing Voicemail > Call Handling for the voice- mail trigger. or when you are adding a new Auto Attendant, which is on the third and final sereen of the process The maximum number of sessions cannot be more than the number of licensed ports on the Cisco Unity Express system, 5-120 IP Telephony Express (IPTX) 4.0 (© 2006 Cisco Systoms, neSetting Up Maximum Sessions via the CLI: pate) ite ie mies oy 1c /voscenas/wmmisceints/mbatonest 3p Et ‘You can also use the maxsessions command in application mode. In this con! guration, the maxsessions command defines the maximum number of sessions that this application can use regardless of the trigger at which the sessions arrived, You cannot configure this settin ‘more than the licensed number of ports for (© 2006 Cisco Systems, ne Cisco Unity Express Auto Attendant and Voiee-Mall Configuration | 5121Message Waiting Indicator Configuration ‘This topic describes the Message Waiting Indicator (MWI) configuration. MWI Configuration Overview + The MW Is turned on and off via MWI ephone-dns in @ Cisco Unified CallManager Express and Cisco Unity Express integration As in Cisco Unity, MWI directory numbers for “on,” “off” oF both must be ‘defined. + Asingle Mi set is supported in Cisco Unity Express. Assume Four Digi Extension ephone-dn 1 number 8000.... gt || ae oe a number 8001.... wi off The periods are very important. If they are not present, the MWI does ky ot work. Cisco Unity Express uses the MWI On and MWI Off extensions with the affected telephone extension to generate a session initiation protocol (SIP) call to Cisco Unified CallManager Express, which changes the status of the MW1 light on the phone. Cisco Unity Express refreshes the MWI lights automatically when new messages are received, saved, or deleted and when the software initializes, Use the GUI or the CLI to refresh the MW lights for a specific telephone or for all configured telephones. The extension associated with the line I button on the phone controls the MWI display on the IP phone. = Ifa voice message is left for an extension that is associated with line | of a phone, then the MWI ight on the line I button of the phone comes on and a flashing Envelope icon appears next to the extension appearance on the phone display. © Ifa voice message is left for an extension that is associated with any line other than line 1, then only a flashing Envelope icon appears next to the extension appearance on the phone display. This operation is the same for all extensions, regardless of whether the extension is associated with a user or a group or whether it is a single or multiappearance extension Cisco Unity Express requires that IP phones with mailboxes all have extensions of the same length, The actual length does not matter. It can be between I and 16 digits, as supported by Cisco Unified CallManager Express, but all extensions that have mailboxes must be of the same length within a particular Cisco Unified CallManager Express and Cisco Unity Express system, This restriction is because of MW support. 5-122 IP Telephony Express (PTX) v4.0, (© 2006 Cisco Systems. ne.Cisco Unity Express supports only a single defined set of MWI directory numbers: one “on” directory number and one “off” directory number. The extension length is embedded within the MIWI directory number definition in the form of the number of periods at the end of the directory numbers. The number of periods represents the length of the extensions in the Cisco Unified CallManager Express and Cisco Unity Express system, The Cisco Unity Express system sends the MWI number plus the extension number of the mailbox that has a message to the Cisco Unified CallManager Express via an SIP call when it wishes to change the status of the MWI, whether from on to off or from off to on. Example: Digits Sent from Cisco Unity Express to Turn on the MwI The configuration of the MWI on the Cisco Unified CallManager Express router is as follows: CMB#show running-config ephone-da 51 number 8000 ephone-dn 52 number 8001.. mwi off When the mailbox that is associated with directory number 2001 receives a message, the Cisco Unified CallManager Express router receives the following SIP call from the Cisco Unity Express module. cugidebug cesip calls Nar 8 14:58:12,863: //24/BC28C3788023/STP/Cal1/sipSPICallinfo: the call setup information is: cali Control Block (CCB): 0x64945690 State of the Call TeP Sockets Used: calling Number: outboundo called Number: 30002002 Source IP Address (Sig); 10.20.0.1 Destn SIP Req Addr:Port: 10.20.0.10:0 Destn SIP Resp Addr:Port: 10.20.0.10:5060 0 Destination Name 10.20.0.10 The receipt of this SIP call causes the Cisco Unified CallManager Express system to turn on the MII for the directory number 2001 (assuming that number is line 1 on the IP phone). {© 2005 Cisco Systems, Ine. Cisco Unity Express Auto Attendant and Veioe-Mail Configuration 5-123MWI Configuration LS set up the MWI To properly Gace Be + MWI number settings can be viewed and chosen from the GUI. + GUI numbers reflect the Cisco Unified CallManager Express CLI settings. you must complete configurations on Cisco Unified CallManager Express as well as on Cisco Unity Express. You can set up the MWIs from either the GUI or the CLI, 5-128 IP Telephony Express (PTX) v4.0 (5 2006 Cisco Systems, ncMWI Configuration via the CLI CUE (contig-application) # parameter str¥NZ_ON_DN on extension + Sets the variable strMWI_ON_DN to an extension number CUB (contig-appiication) # paraneter etr¥Ni_OFF_DN off extension + Sets the variable strMWI_OFF_DN to an extension number GUE (config) #con application ciacomviapplication You set a variable in the ciscomwiapplication file to configure the MW1 at the CLI. This file is a system script and cannot be viewed or downloaded, so you must change the variables using the CLL. The variables that must be set are stMWI_ON_DN and st"MWI_OFF_DN. You set these variables in application configuration mode with the parameter command, as shown in the figure. Notice that there are four periods at the end of the directory number. This setting indicates that the extension length of the phone that will have the MWI is four digits, {© 2006 Cisco Systems, Ine ‘sco Unity Exerass Auto Attendant and Voice Mall Configuration 5-125MWI Configuration via the GU Configure MWI On and Off extensions ET NR dea mea This example shows the configuration from the GUI. You must configure Cisco Unified ‘CallManager Express with an MWI On extension and an MWI Off extension. From the GUI, choose Configure > Extensions and add two new extensions. You must set the Extension Type field for both extensions to Message Waiting Indication (MW). You must set the MWI Mode field to On for one extension and Off forthe other 54126 IP Telephony Express (PTX) v4.0, (© 2006 Cisco Systems, In.iM eae mele] Current state of lamp cannot be queried or displayed ge ag a 2S See To refresh the MW using the GUI, choose Voice Mai This setting can be useful ifthe MWT is not accurately reflecting the current voi state; for example, if'a new voice-mail message was left but the MWI did not light. configure this setting for individual users, groups, or all phones in the system, Refresh MWI via the CLI wi refresh all + Refreshes all MWis and updates values mwi refresh telephonenunber aumber + Refreshes a specific number Covawi refresh telephonenusber 1000 Contin Fetresh all a You can also use the CLI to refresh the MWI of one or all IP phones in the system. You ean Message Waiting Indicators > Refresh. c mailbox. (© 2006 Cisco Systems, nc. ‘Gio Unity Express Auto Atendant and Voice-Mall Coniguration 527Broadcast Messages This topic describes sending broadcast messages to all mailboxes, Broadcast Messages Broadcast messages can be sent by authorized users. + To send a broadcast message, a user must belong to a group with the Voice Mail Broadcaster capability set. + Broadcasts are sent from the TUI by an authorized user. Broadcast messages are heard after recipients log in to their mailboxes and cannot be skipped or interrupted. The broadcast can be saved or deleted by the recipient. + Broadcasts can go to local and remote users. By default, broadcasts expire after 30 days. + Broadcast messages do not count against mailbox size unless the broadcast message is saved. By default, broadcast messages are sent to all users with mailboxes con the system. + Broadcast messages cannot go to a GDM. Cisco Unity Express permits users with the broadcast privilege to send local and network broadcast messages. Users obtain this privilege as members of a group that has the broadcast privilege. To send a broadeast mess: . use the Cisco Unity Express telephone user interface (TUD. Senders of a broadcast message have the option of reviewing, rerecording, and readdressing the message before they send it. Senders also have the option of setting the number of days that the broadeast message plays before the system deletes it. The maximum life ofa broadcast message is 30 days, which is also the default message lifetime. A sender can include any or all of the remote locations configured on the local system. ‘The remote addresses can be location numbers or location names. When you use the location name, the number of matches may resolve into several locations. Ifthe number of locations is four or fewer, the system gives the sender the option of selecting the exact location, Ifthe number of matches results in more than four locations, the sender must enter more letters to narrow the search, All subscribers at the remote location receive the broadcast message. The recipients hear the message immediately after logging in to their voice mailboxes. Recipients cannot interrupt a broadcast message. and they cannot reply to or forward the message. Recipients can save or delete a broadcast message. 5-128 IP Telephony Express (IPTX) v8.0 (© 2006 Cisco Systems, neSetting Up Broadcast Message Capability RUE in ae) To use the GUL to enable members ofa group to send a broadcast message, choose Configure > Groups. Choose the desired group, and on the Group Profile page, check the Voice Mail Broadeaster check box, All members of the group are now able to send broadcast messages, Configuring Broadcast Message Capabi via the CLI cuE(contigh# Group groupname privilege broadcast * Gives the group local and network broadcast privileges cuE(contigi ‘Group groupname privilege local broadcast + Gives the group local-only broadcast privileges CUR (config) #group BabelfichSales privilege broadcast CUE (config) Agroup Babelfishsales privilege local-broadcast ‘To use the CLI to configure the ability to send broadcast messages, use the command group _groupname privilege broadcast ‘© 2006 Cisco Systems, Ine ‘isco Unity Express Auto Atendant and Vos Mail Configuration 5-129Setting Broadcast Message Defaults via the GUI — | Pom tt vad es) | Satttehetan ‘Some default settings apply to broadcast messages. To reach them, choose Defaults > Voice Mail. The preferences about whether the MWI works for broadcasts, the maximum length of a broadcast, and the default expiration time for the broadcast can be set on this page, 5-130 IP Telephony Express (IPTX) vt 0 (© 2008 Cisco Systems, neConfiguring Broadcast Message Defaults via the CLI curicontis) voicenail broadcast recording time broadcast-length ~ Sets the maximum length in seconds of a broadcast message CUE (contig) # voicemail default broadcast expiration tine broadcast-days ~ Sets the number of days to store broadcast messages cur icontigi¢ voicemail broadsast aw > Enables the MWI when a broadcast is received in a mailbox You can configure the broadcast message defaults trom the CLI. The command voicemail broadcast recording time broadcast-length sets the maximum length of a broadcast message in seconds. The command voicemail default broadcast expiration time broadcast-days sets the maximum number of days that the Cisco Unity Express system retains a broadcast message. The system administrator at cach location uses the command voicemail broadcast mwvi to set whether or when the MW1 lights. This command affects only the local Cisco Unity Express system and applies both to local broadcasts and to broadcasts received from a remote system. {© 2006 Cisco Systems, Ine ‘Gisca Unity Express Auto Atendant and Voice Mall Configuration §-131Example: Broadcast Message Configuration Tue contigy¥voicenail broadcast recording vise 170 CUB(contig)troscemail defeuit broadcast expiration time 10 CUE(config) Woicemail broadcast wi + Maximum length of a broadcast: 120 seconds + Maximum time that a broadcast will be saved: 10 days + When a broadcast is received: MWI will activate The example in the figure shows the maximum message length set to 2 minutes an¢ id the expiration period set to 10 days. Upon receipt of a broadcast mess: the MWI will light. Confirming Broadcast Messages cone show voicemail broadcast m age! * Displays broadcast messages and message ID |LARA MM FOCOE221NSQ-1103239552266-NBCM Loosesea.tpex-com Length (secs): i0 Start tine: | 21:12+54 gan 24 2004 Por Bed timer 2101254 Jan 24 2004 PST (CUE (config) frotcenat? Broadcast, CUE(cenfig) fvolcemail broadcast mi = SaamaaeD The show voicemail broadcast messages command displays information on currently recorded broadcast messages. The information includes the sender, message length, start date and time, and end date and time. The system assigns the message ID when the message is created. 492 IP Telephony Express (PTX) v4.0 (© 2006 Cleco Systems, nc.Mailbox and Message Sizes and Defaults ‘This topie describes voice mailbox and message sizes and defaults. Mailbox and Message Sizes Overview + A mailbox must be for a phone number that is defined on the integrated Cisco Unified CallManager Express system. + Messages are stored using a G.711 file; compression is not possible. + single instance of a message is stored in the system, but it included in the count of each mailbox in which it is present. It can be deleted from the system only after it has been deleted from all mailboxes in which it was stored. + Mailbox settings can be customized on a per-user basis. + Default settings can be modified. For a user to have a mailbox on the Cisco Unity Express system, the directory number of the user must be under the control of the Cisco Unified CallManager Express system that is integrated with the Cisco Unity Express module. When messages are stored in Cisco Unity Express, they are stored as G.711 files. Cisco Unity Express does not currently support compression using G.729, Even if'a voice-mail message is in more than one mailbox, there is only one copy of the voic mail message on the hard drive (Cisco Unity Express Network Module) or flash (Cisco Unity Express AIM). The voice-mail message is included in the count of each mailbox in which it is present. The voice-mail message is not deleted until all mailboxes have deleted it. ‘You can customize mailbox settings that include time limits for the message store, maximum message size, and expiration time on a per-user basis. These customizations override the default settings on the Cisco Unity Express system. (© 2006 Cisco Systems, Inc ‘Cisco Unty Express Auto Atlarndant and Voice Mall Configuration 5-153Bitte WU E-erete| BBC e eae Ba cL6] | These settings apply to all new voice mailboxes: that are created. These settings are overridden by individual user settings. The system messa store is by default sot to the maximum and may not be raised. Bh i ease Beau Bee =e SON EES To set the system parameters in the GUI, choose Default > Voice Mail. The maximum voice message stor s the total aggregation of all mailboxes in the system. This number is a function of the hardware, and you cannot raise it above 6000 minutes for the cisco Unity Express Network Module or 480 minutes for the Cisco Unity Express AIM. Other settings on this page include the ability to limit the size of outbound messages sent from within the mailbox of the subscriber. The Prompt Language field sets the language that voice mail uses for prompts by default 5134 IP Telephony Express (PTX) 4.0 (© 2006 Cisco Systems, neSetting Mailbox Defaults via the GUI Defaulte> ibe WBsoon ice + Existing mailboxes are not affected by changes here. + New mailboxes inherit these settings as defaults. = The total size of all mailboxes cannot exceed the maximum voice storage size. cs = EI ‘The default settings on new mailboxes include mailbox size, maximum length of a message, ‘and amount of time until the message expires. To reach these settings, choose Defaults > Mailbox. Note Changing these sottings does not affect existing mailboxes; only new mailboxes inherit these settings. ‘cisco Unity Express Auto Atendant and Voice-Mall Configuration 5-195 {© 2006 Cisco Systems, Inc.Configuring Mailbox and Message Settings via the CLI CoB (contignt voicenail capacity time minute + Sets the capacity of the system in minutos (CUE (config-maiihon) # voicemail default (expiration days | mailboxsize seconds | meseagesize seconds} * Sets user mailbox defaults CcoB(contig-natlbox! # voicemail operator telephone number Sets default operator extension for the voice-mail system SRNR aS neo You can use the CLI instead of the GUI to configure the voice-mail system defaults. The ‘commands that govern the voice-mail system settings are these: = voicemail eapacity time minutes: hardware ty up to the maximum allowed by the © voicemail default expiration davs: mailbox ets the number of days that a message is stored in the ‘© Voicemail default mailboxsize seconds: Sets the maximum amount of time that the total of all messages in a mailbox can consume © voicemail default messagesize seconds: Sets the maximum amount of time one message can consume isthe extension to which callers are sent when = voicemail operator telephone number: they press zero = voicemail recording time seconds: Sets the maximum size of outbound messages sent from one subscriber mailbox to another mailbox. 5-136 IP Telephony Express (IPTX) v8.0 (© 2006 Cisco Systoms, ncExample: Configuration of Mailbox and Message Default Settings COE (contig) roicemall capacity time 6000 CUE (contig) #woscenail default expiration 30 Gog lcontig) #voscenail default mailboxeize 2000 CUE (contig) #voicenail default sessagesize 120 CUE (contig) #voscens!l operator telephone 1600, CUE (contig) #woicenall recording time 900 CuEtshow voicemail 1intes Default Mailbox Size (seconde) + 2000 Default Caller Message Size (seconds) + io Naximun seconds) = 300 Defaui® 30 5000 This figure shows an example of configuring the voice-mail system defaults and mailbox defaults. Changing a User's Mailbox Settings via the GUI EERE TS Soa et Ble <7) ES SS spasm egos You can override the settings of a mailbox that w: reated with the default settings with settings specific to that subscriber. To do so in the GUI, in the profile of the subscriber, choose Configure > Users, and choose the user mailbox to change. In the User Profile window, click the Mailboxes tab and make the desired chat {© 2006 Cisco Systems, ne. ‘Csea Unity Express Auto Atendant and Voice-Mail Configuration 5197Change a User’s Mailbox and Message Settings via the CLI cuE(contigit ‘voiconail mailbox owner name (size seconds] + Creates a mailbox and sets the maximum size, in seconds CcuEtcontig-maiibox)# ‘description “description text” mailbox size seconds messagesize seconds expiration time days no tutorial enable + Configures mailbox settings To change the mailbox settings of a user from the CLI, first enter the mailbox for that user by email mailbox owner name command. In mailbox subconfiguration mode, y using the voi can enter specific commands to change the settings of that mailbox: = description “description text”: Sets a description for the mailbox = mailbox size seconds: Sets the maximum amount of time that all the messages can consume = messagesize seconds: Sets the maximum amount of time that one message ean consume = expiration time days: Sets the number of days that a message is stored in the mailbox no tutorial: Disables the tutorial program that runs the first time that @ user logs in enable: Enables the mailbox parry IP Telephony Expross (PTX) v4.0 [© 2006 Cisco Systems, ne.Example: Configuration of a User’s Mailbox Settings This figure shows an example configuration of the settings on the mailbox ofa user. {© 2006 Cisco Systems, ine Cisco Uniy Express Auto Atendant and Volce-Mall Configuration 5-198Personal Mailboxes This topic describes personal voice mailboxes. Viewing Personal Mailboxes via the GUI | Sete Conse sentae Orne | All —er ‘Managing mailboxes as an administrator: + Bulk operations can be performed by selecting more than one mailbox, + Mailboxes may be sorted by user or group ID, the primary extension, the mailbox type, or the description field. + A primary extension must be selected or no calls will reach voice mail. EA SR To view the mailboxes after the initial configuration, choose Voice Mail > Mailboxes. All configured mailboxes appear on this page and are managed from this page. You can view the percentage of usage by selecting the mailbox. 5-140 IP Telephony Express (IPT) vt 0 (© 2006 Cisco Systems, neViewing Personal Mailboxes via the CLI conn show voicemail mailboxes * Displays the mailboxes configured in the system CUBE show volconall mailboxes SRNER MSGS. NEW SAVED MSGTINE MBXST2E USED Deerts 20306 2400 8 veer" 1 2 9 8 240008 veers" 0 0 0 «02400 “groupito 008 2400'S A Sa stent R= ie eee Use the show voicemail mailboxes command to view the percentage of usage for all mailboxes, with just one command, Viewing and Changing Personal Mailbox Settings via the GUI Cat Conn Xete fat Ee Base caus Swe 2? het | Say Individual mailbox settings. sap bone in + Mailbox size wee = + Maximum message size soe + Expiration time + Greeting type + Enable and disable Usage information To view and change the settings for a specific mailbox, choose Voice Mail > Mailboxes and c’choose the mailbox. If desired. you can make changes on the Mailbox Profile page. {© 2006 Cisco Systems, ine ‘cisco Unity Express Auto Atendant and Voie Mall Configuration 5-141Displaying Personal Mailbox Settings via the CLI cone ‘show voicemail detail mailbox username ings on a specific mailbox To view the mailbox from the CLL. use the show voicemail detail mailbox username ‘command. ber MEL cle ule + Spoken names and mailbox greetings can be recorded or listened to via two methods: ~ The user can log in to the mailbox through the TUL. — The user can log in to VoiceView Express (if enabled). + The greeting that is currently chosen, standard or alternate, can be displayed and changed via either the GUI or CLI. ‘A tutorial can be set to run when subscribers log in to their voice mail for the first time. This TUl-based tutorial prompts subscribers to record their name and a standard personal greeting that will play for callers leaving a message. Subscribers ean also use the TUL at any time to change their spoken name and personal greeting or to rerecord them. In addition, you can use the TUL to record an alternate greeting, which you can then activate from the TUL 5-142 IP Telephony Express (IPT) 4.0 (© 2006 Cisco Systems, IncViewing Mailbox Active Greeting + Standard greeting—used during normal operation + Alternate greeting—may be used after hours or when user is on vacation zn =o aE To view which of the two personal greetings is currently active, the administrator can use the GUI or the CLI. The administrator can go to the profile of a user and view or set which greeting is used. Note ‘You cannot record personal greetings from the GUL (© 2006 Cisco Systems, Ine ‘Cisco Uniy Express Auta Atendant ang Volce-Mall Configuration 5143,Modify Mailbox Active Greeting ‘The greeting enabled for a mailbox can be changed: + From the GUI by the user or administrator + From the CLI by the administrator * From the TUI by the user ‘GUE (config) #voicensil mailbox owner Frrefect (GUE(contig-allbox! #greeting standard RRC = mana From the GUL, the user or administrator can set the greeting type thal plays to callers who leave a message in the mailbox of the user. The administrator can also use the CLI to set the greeting that plays to callers who leave a message. In mailbox conliguration mode, for the user whose greeting is to be set, use the greeting standard or greeting alternate command. e144 IP Telephony Express (PTX) v4.0 (© 2008 Cisco Systems. nc.Integrated Messaging This topic describes networking usi sway attachments in an e-mail integrated messaging to receive voice-mail messages as, Integrated Messaging Integrated Messaging overview: + Allows IMAP clients to retrieve, delete, and change the state of voice-mail messages from the following supported e-mail clients: Microsoft Outlook 2003, 2002, or 2000 - Microsoft Outlook Express 6.0 — IBM Lotus Notes 6.0 and 6.5 + Integrated Messaging is disabled by default. + Cisco Unity Express does not support the ability to create, send, or reply to voice mails from the e-mail client. + A“ mailbox full” notification occurs when the capacity exceeds 97%. Se rated messaging on Cisco Unity Express allows voice-mail users to retrieve, delete, and change the state of their voice messages through Internet Message Access Protocol (IMAP). capable clients that support IMAP version 4 revision 1 (IMAP4rev1). Users have an integrated view of e-mail and voice-mail messages on a single interface. The voice-mail messages are attached as .wav files to e-mail messages. The user can access these messages remotely over the network using IMAP-capable e-mail clients. Integrated messaging is available only for personal voice mailboxes. Cisco Unity Express does not support accessing General Delivery Mailboxes (GDMBs) using IMAP. Only the Ciseo Unity Express Network Module and Cisco Unity Express Network Module Enhanced Capacity support the Integrated Messaging feature. The Cisco Unity Express Advanced Integration Module (AIM) does not support this feature. ‘The following IMAP clients are supported: = Microsoft Outlook 2003 = Microsoft Outlook 2002 = Microsoft Outlook 2000 Microsoft Outlook Express 6.0 = IBM Lotus Notes 6.5 = IBM Lotus Notes 6.0 {© 2006 Cisco Systems, Ine ‘Cisco Unity Express Avo Attendant and Voice-Mail Configuration 5-14‘The Cisco Unity Express implementation of IMAP supports retrieving, deleting, and changing the state of voice-mail messages. Cisco Unity Express does nor support the following IMAP4rev1 capabilities: = Creation, modification, and deletion of mailboxes = Message Append, Message Copy, and Message Search = Folder creation = Sending, forwarding, and replying to messages from an e-mail client When the mailbox is 97 percent full, the IMAP server sends a “mailbox full” notification to the IMAP client. The server sends the notification when the user accesses the mailbox during login. If a subscriber is connected to the IMAP client when the mailbox capacity exceeds 97 percent, the IMAP server does not notify the IMAP client of any new messages for that subscriber. The display of the “mailbox full” message depends on the IMAP client. 5-146 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, nc.Configuring Integrated Messaging + Enable the IMAP service + IMAP users must belong to a group with Integrated Messaging privileges + Set the maximum number of sessions (default is 50) + Set the IMAP idle logout time (default is 30 minutes) + Set whether to use SSL, non-SSL, or both types of, ns (default is non-SSL) * The IMAP service is not supported on the Cisco Unity Express AIM because of to memory limitations. You must enable the Integrated Messaging feature for it to function. You can do this from either the GUI or the CLI. This option is available only on the Cisco Unity Express Network Module and Cisco Unity Express Network Module Enhanced Capacity modules. To be able to use the Integrated Messaging feature, subscribers must belong to one or more groups that has the Integrated Messaging privilege. Cisco Unity Express supports a maximum of 50 simultaneous IMAP connections, regardless of the license level, The administrator can reduce this number using CLI commands or GUL options. Subscribers may log in to their voice mailboxes from more than one client at the same time, Each session is a separate IMAP connection and counts toward the maximum number of sessions allowed on the system Ifthe server reaches the maximum number of sessions, the system denies any new connection attempts. The IMAP client may or may not display an error message to the subscriber. The subscriber continues to have access to Voice mail through the TUI or VoiceView Express, if any voice ports or Voiee View Express sessions are available. A subscriber is able to log in to voice mail through an IMAP client at the same time that a TUI or VoiceView Express session isin progress for the mailbox. ‘The Cisco Unity Express IMAP server has a connectivity timer that disconnects a client session after a configured number of minutes. The default time is 30 minutes. The receipt of client command during the active session resets the connectivity timer for that session. There is no CLI command available to disconnect an IMAP session, However, the administrator can disable and re-enable the IMAP service using the enable command in the Cisco Unity Express IMAP mode. This command clears all IMAP sessions. Additionally, ifa mailbox becomes disabled, the system immediately disconnects any active IMAP session for that mailbox. If the subscriber attempts fo reconnect, the authentication fails as long as the mailbox remains disabled, {© 2006 Gisco Systems, Inc ‘Cisco Uniy Express Auto Attendant and Voloe-Mall Configuration 5-147Configuring Integrated Messaging (Cont.) li mteptated Messaging. Biss Slee > ested Mes | Seen a Te pies Range 9-12 $$ rotr min sess ave me 1-5 — ee ‘You can configure Integrated Messaging using either the GUI, as shown in this ex imple, or the CLL. This example shows Integrated Messaging enabled, the idle timeout set to 30 minutes, the maximum number of simultaneous sessions set to the maximum of 50, and the connections set to nonsecure. Configuring Integrated Messaging (Cont.) cuE(contight Bervice smap * Enters service IMAP mode (CUE(contig-imap) # enable + Enables IMAP on the Cisco Unity Express module (CoE (contig-imap) # ions nun-sessions * Specifies the maximum number of concurrent IMAP client sessions (default is 50) ee ES eM To configure the IMAP service using the CLI, enter the command service imap from global configuration mode of the Cisco Unity Express module. Then in the IMAP subconfiguration mode, enter enable to start the IMAP service. You can then set the maximum number of simultaneous sessions from the IMAP subconfiguration mode with the command maxsessions ‘num-sessions, This value defaults to 50, which is also the maximum, 5-148 IP Telephony Express (IPTX) vl 0 {© 2006 Cisco Systems, Ine.‘cue(contig-imap) session idletimeout (CUE (contig-inap) # Configuring Integrated Messaging (Cont.) * Sets the number of minutes that an IMAP session may be idle before the session is disconnected (defaul minutes 30 minutes) ion security (eel ‘none | mixed) ne iE HR group members: will be able to use Integrated Messaging, To use Integrated Messaging, Messaging privilew ~ Specifies the type of IMAP connections accepted from IMAP clients (default is none) vey 2m Sw [Fen commer A nase a subscriber must belong to 2 group with the Integrated will have the ability to use this feature, From IMAP subconfiguration mode, use the command session idletimeout minutes to set how Jong a session can be idle before the session will time out. The command session security determines whether secure connections are required, iF both secure and nonsecure connections are allowed, or whether only nonsecure sessions are allowed. as shown in this example for the HR group. All members of the HR group (© 2006 Gisco Systems, Cisco Unity Express Auto Atendant and Vovoe-Mail Conguration 51495-150) cuE(contig)t Configuring Integrated Messaging (Cont.) groupnane groupnane privilege vn-imap * Gives a group the Integrated Messaging privilege Cuz (contig) ¥eervice imap CUE (contig-inap) #enable (CUE (config-imap) #maxsesaions 30 CUB (contig-mep) #oeceion iaietineout 60 Cuz (contig-inap) #eeseion security sixed CUE contig) gexie Cuz contig) 4groupnane Sales privilege va-inap a Use the command groupname groupname pri -ge vm-imap to give a group the Integrated ‘Messaging privilege. This example shows configuring Integrated Messaging from the CLI of the Cisco Unity Express module. IP Telephony Express (IPTX) 4.0 '© 2006 Cisco Systems, neVoiceView Express This topic describes how to use Voi using an Extensible Markup Lang phones. “View Express to manage voice mail and mailbox settings x¢ (XML-based interface that runs on supported Cisco IP RCo MT bd ogy VoiceView Express overview: + Allows voice-mail subscribers to browse, listen to, and send and manage voice-mail messages from the display of thei Cisco IP phones. ~ Cisco Unity Express Network Module Enhanced Capacity may have up to 16 sessions. Cisco Unity Express Network Module may have up to 8 sessions. ~ VoiceView is not available on the Cisco unity Express AIM. ie The Voice View Express feature of Cisco Unity Express allows voice-mail subscribers to browse, listen to, and send messages and manage their voice-mail messages from theit Cisco IP phone display and softkeys. This feature is an alternative to the TUI for performing common voice-mail tasks. Voice View Express is available on the Cisco Unity Express Network Module and Cisco Unity Express Network Module Enhanced Capacity. The Cisco Unity Express AIM does not support the Voice View Express feature. The following Cisco Unified IP Phone models support VoiceView Express: = 7940 = 7941 = 7960 = 7961 = 7970 = 7971 {© 2006 Cisco Systems, In. sco Unty Express Auto Atendant and Voice Mali Configuration 5-151Configuring VoiceView Express via the GUI amy oe Configuring VoiceView Express via the CLI cuE(contiel# sere z AMS aa ~ Enters VoiceView Express mode ‘cuz (config-voiceview!# enable * Enables VoiceView Express on the Cisco Unity Express module cur (contig-voiceview!# seasion idletineout minutes + Specifies the maximum number of minutes that a VoiceView Express session can be idle (default is 5 minutes) oe es ATs This figure shows enabling VoiceView Express and setting the session idle timeout to 5 minutes, From the CLI. use the command service voiceview from global configuration mode to enter VoiceView Express subconfiguration mode. Lise the command enable to enable Voice View Express. From this subconfiguration mode, use the command session idlet out minutes to set the number of minutes that a VoiceView Express session may remain connected when idle. 5-152 IP Telephony Express (PTX) v4.0 {© 2006 Cisco Systems, nc.VoiceView Express. 09:30a06/25/06 ETT Voice View Express Login = Mailbox ID: 1000 PIN Personal Mailbox(1000) = Tinbows @ W070 W/i 5) = wequised Informatio eee ‘dGeneral Delivery Mailboxes Mailbox Usage 2% This figure shows an example of the VoiceView Express interface on a supported Cisco IP phone. (© 2006 Ciseo Systems, ne ‘Cisco Unity Express Auto Atlendant and Voice Mal Configuration 5-153Message Notification This topic describes how to use the Message Notification feature to alert subseribers that they have reveived voice mail Message Notification Overview Message Notification overview: May bo set on a subscriber or group mailbox + Message Notifestion disabled by detau ‘The following devices may be notified = Cell phone Home phone Werk phone Numeric pager ‘Text pager e-mail + The notification profile contains Device type(s} Phone number(s) ~ Email address Notification schedule Notifiation preferences. oUUnaeas a Cisco Unity Express Release 2.3 provides several options for notifying subscribers of new messages in their voice mailboxes. The system generates notifications for all types of messages, including nondelivery receipts (NDRs), when the messages arrive in the mailbox of a subscriber. Existing messages marked as new, delayed delivery receipts, and broadcast messages do not generate notifications. ‘The GDM of individual users and groups can receive these notifications on any of the following devices: = Cell phone = Home phone = Work phone = Numeric pager = Text pager = E-mail inbox ‘A notification profile contains the configuration settings for each user or group. Cisco Unity Express Release 2.3 provides a default notification profile for each user and group that has a voice mailbox. The notification profile contains configuration information for mess: notification, such as a device type, phone number or e-mail address, notification preference, and notification schedule. Each user or group can have one or more of the supported devices configured in the notification profile. Aer you configure the profile information, the user or group will receive message notifications 154 IP Tolophony Expross (PTX) v4.0 (2 2006 Cisco Systems, ne.Notifications to Phone Devices ‘The Cisco Unity Express system calls the configured phone number. After the call is answered, the system sends any configured extra digits. I the recipient does not have mailbox login cenabled, the system plays prompt informing the recipient of the new voice message, The prompt is fixed and cannot be changed. The system repeats the prompt three times, with a 2-second interval between repetitions. After the last repetition, the system disconnects the call If the recipient has mailbox login enabled, the recipient can log in to the voice mailbox during the prompt and listen to the new voice message. The system asks the recipient for the mailbox ID and PIN. Ifthe authentication is successful, the recipient is logged in to the voice mailbox. The recipient can turn off message notification for a phone device during the notification. If the recipient does that, the system leaves @ message in the recipient mailbox stating that notification is turned off for that device. fan answering machine or voice-mail system answers the call, the Cisco Unity Express system plays the prompt three times. The system records the three repetitions as voice messages in the ‘mailbox. The first repetition may be truncated if the answering machine greeting is too long, Ifthe device does not answer the eal after the configured number of seconds (connection timeout) or is busy, the system disconnects the call and treats the call as failed. The system does not generate an NDR or other form of notification failure, No retries are attempted for the failed call “The administrator should be aware of notification loops. For example, user A configures notifications to user B, user B configures notifications to user C, and user C configures notifications to user A. The notifications could fill up the mailboxes of these users. In such a case, the administrator should disable notification for one of the users. This action will stop the Joop. The administrator can re-enable notification for that user. Notifications to Numeric Pagers ‘The Cisco Unity Express system calls the phone number that was configured for pager notification. When the pager answers the cal, the system sends any configured extra digits and disconnects the call. The extra digits are displayed on the pager display. If the device does not answer the call after the configured number of seconds (connection timeout) o is busy, the system disconneets the call and treats the call as failed. The system does. rot generate an NDR or other form of notification failure. No retries are permitted for the failed call Notifications to E-Mail Addresses The subject of the e-mail message is “Message Notification.” The body of the e-mail message contains the message type, extension or user ID, message sender, and the message text configured by the sender. Following is a sample e-mail message: Message Type: Urgent Message for: userA Message from: userB Meeting scheduled at 2:00 pm today in conference room 3 ‘© 2006 Cisco Systems, Ine (C800 Unity Express Auto Allendant and Voice-Mail Configuration 5-155Ifthe option to attach a voice message is enabled, the system attaches the message as a .wav file. The .wav file format is G.711 mu-law 8-KHz 8-bit mono, The filename has the format VM_sysy.mm.dd_hhamm.ss.wav, where yyyy is the year, dé is the day, fh is the hour in 24-hour format, mm is the minutes, and ss is the Seconds. Ifthe system cannot deliver the e- notification mail, the system does not send a messag. delivery failure Enable Notification Enabling the Message Notification Feature ‘The Message Notification feature is disabled by default forall users and groups. You can enable the feature on a systemwide basis or for specific users or groups. The feature will then be available for all users and groups who have a mailbox, The first time that the administrator enables the feature systemwide, the feature remains disabled for all users and groups. An administrator who wants specific users or groups to have to message notification can enable the feature for those users or groups on an individual If the administrator disables the feature on a systemwide basis, the feature is disabled for all users and groups. However, the system does not delete the device settings for the users and groups. When the feature is re-enabled systemwide, the system restores the settings for the users and groups as they were before the feature was disabled systemwide. If the administrator enables the feature systemwide and adds a new user or group, the feature remains disabled for that user or group, If no Simple Mail Transfer Protocol (SMTP) server is configured when the feature is enabled systemwide, the system generates a warning message indicating that e-mail and text pager notifications will not work, 5-156 IP Telephony Express (IPT) v8.0 (© 2006 Cisco Systors, In.Notification Preference The administrator can set the type of messages for which the system will send notifications: all messages or urgent messages. The default is urgent. The administrator can change the preference for specific users or groups to a value other than the systemwide setting. If the systemwide preference is set to “all,” the administrator can set the preference for a specific user ‘or group to either “all” or “urgent.” Ifthe systemwide preference is set to “urgent,” the preference for a specific user or group is only “urgent.” If the administrator changes the systemwide preference from “all” to “urgent,” the system changes the preference to “urgent” for all users and groups. If the administrator changes the systemwide preference from “urgent” to “all,” the system does not change the preference for users or groups that were configured on an individual basis, Configuring Message Notification via ues ci ey ‘ws Fine Voice Message entero Attachments Sets allowable notification patterns Voice Message Attachments This setting permits a voice message to be attached to a notification sent to an e-mail inbox. Notification attachments are disabled by default so that voice messages are not attached to the notification e-mail. The administrator can change this setting for specific users or groups to a value other than the systemwide setting Ifattachments are enabled systemwide, you can change the setting for a specific user or group. Ifattachments are disabled systemwide, the attachments setting for a specific user or group is, also disabled. Ifthe administrator changes this systemwide setting from enabled to disabled, the system changes the setting to disabled for all users and groups. Ifthe administrator changes this systemwide setting from disabled to enabled. the system does not change the preference for users or groups that were configured on an individual basis The system never attaches a private messat to notification e-mails, regardless of this setting, {© 2006 Cisco Systems, Ine ‘Cisco Unity Express Auto Atendant and Voe-Mall Configuration 5.157Connection Timeout This variable specities the number of seconds during which a notification call attempts to connect before the system disconnects the call and treats the call as failed. This option is available only to phone devices and numeric pagers. The range of values is 12 seconds to 96 seconds. The default value is 48 seconds. Logging In to Voice Mail During an Outcall This variable permits the user to log in to voice mail when answering a notification call, This option is available only for phone devices. IF'this option is enabled, the system provides the user with an option to log in to voice mail to retrieve the message. Ifthe option is disabled, the system plays a notification prompt three times before disconnecting the notification call. By default, this option is disabled. Restriction Table ‘The restriction table controls the phone numbers that subscribers can use to send message notifications. These restrictions are available only for phone devices and numeric pagers. ‘The system provides a predefined table that the administrator can modify. The table applies to all users and groups on the system. A typical use of this table is to prevent the use of long- distance o intemational numbers for message notifications, ‘The system checks the restriction table when the subscriber is assigning phone numbers to phone devices (such as a cell phone, home phone, or work phone), to a numeric pager, and before making an outgoing call. If a phone number is listed in the table as restricted, the system sends a message to the subscriber. Ifa subscriber has a number configured for a device and the administrator later restricts that number systemwide, the system will not make notification calls {o that number. The administrator must remove the number for the individual user. Cisco Unity Express provides a default restriction table that defines two requirements; = Minimum and maximum number of digits, including access codes, allowed in a phone ‘number. The minimum is 1 digit and the maximum is 30 digits. The default is 1 digit. = A maximum of 10 dial strings that represent the restricted numbers. Each string consists of call pattern and a setting that specifies whether a phone number matching the pattern is restricted Valid patterns can include digits 0 to 9, asterisk (*), and dot (.). The asterisk indicates a match of zero or more digits. Each dot serves as a placeholder for one digit. Each pattern that the administrator defines may be set as allowed or disallowed, When a subscriber tries to set up or change a phone number assigned to a device, the system verifies that the number has the allowed number of digits. If it does not, the subscriber receives, ‘a system message. If the number of digits is acceptable, the system checks the number against the dial patterns in the restriction table, starting with the first pattern, If the number does not ‘match the first pattern, the system checks the next pattem in the table, and so forth until the system finds a match. The system either permits or restricts the call as specified in the dial string, ‘5-158 IP Telephony Express (PTX) v4.0 (© 2006 Ciseo Systems, ne.Configuring Message Noti the GUI(Cont.) rantenin eet Eee ‘Select the category of notification. ee the default notification devices and their settings fora subscriber under the You c Notification tab of the subscriber. You can customize each of these devi Configuring Message Notification via the GUI (Cont.) Phone Number That Will Be Dialed ‘Set the schedule for notification to this destination. Exam As an example. this figure shows the Home Phone device, On this page, you can set the phone number for dialing out as well as the schedule when this profile will be active. Cisca Unity Express Auto Aterdant and Vooe-Mall Confguration 5-159 {© 2006 Cisco Systems, Ine.Configuring Message Notification via the CLI cuE(contight voicemail notification enable * Enables Message Notification cuptcontigh voicemail notification preference (all | urgent) > Specifies which type of voice-mail message triggers a notification (default is urgent) cuE(contigi# voicemail notification email attach 7 Enables users to attach the voice-mail message as a .wav file to an e-mail notification From the CLI, use the command voicemail notification enable from global configuration mode to enable message notification on the Cisco Unity Express system. Use the command voicemail notification preference to enable message notification for all messages or only urgent messages, The command voicemail notification email attach is used to attach the voicemail message as a .way file on an e-mail notification. 5160 IP Telephony Express (PTX) 0 (© 2006 Cisco Systems ncConfiguring Message Notification the CLI (Cont.) cur icontis) voicemail notification connect-timeout seconds > Specifies number of seconds after which an outgoing notification call is considered failed (default is 48 seconds) cuE(contigh voicemail notification @llow-login ~ Enables a user to log into the mailbox to retrieve the voice-mail message from the notification (disabled by default) cuEtcontis)# restriction mag-notification min-digite min-digite ~ Specifies the minimum number of digits for a message notification number (default is one digit) SO a From the CLI, use the command voicemail notification conneet-timeout seconds to specify the number of seconds that an outgoing cal will ring before the call times out. The command voicemail notification allow-login enables the recipient of a message notification to log in to the voice mailbox from the notification message. Use the command restrietion msg- notification min-digits min-digits to set the minimum number of digits for a valid notification ce. The default is one digit 12 2006 Cisco Systems, Ine Cisco Unity Exerass Auto Atendant and Voice Mall Configuration 5-1615-162 herd ieigi mcr te lM Colter UE) the CLI (Cont.) cur (contig) # restriction meg-notification max-digite max-digite ~ Specifies the maximum number of digits for a message notification number (default is one digit) CoE contig) restriction meg-notification dial preference-nunber pattern pattern disallowed) [insert] ‘tring preference ering {allowed | for message notification The command restriction msg-noti + Specifies the patterns that are allowed or disallowed as targets tion max-digits mar-digits s of digits for a valid notification message. The default is one digit. Use the command restr ts the maximum number ‘msg-notification dial-string preference to either allow or disallow a particular pattem of digits. This technique is how you restrict destinations on the PSTN. |P Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, ne.VPIM Networking This topic describes networking using Voice Profile for Internet Mail (VPIM). VPIM Networking Overview VPIM allows server-to-server message exchang Allows a message created on one system to be sent to another Cisco Unity Express to Cisco Unity Express Cisco Unity Express to Cisco Unity (Releases 4.03 and 4.04) Cisco Unity (Releases 4,03 and 4.04) to Cisco Unity Express Uses SMTP to transport over TCPIIP network Voice mail, vCard, and spoken name sent as MIME types Nondelivery records generated if the message is, undeliverable after six hours Delayed delivery records generated if a message is not fered in one hour Cisco Unity Express Release 2.3.1 supports the protocol VPIM version 2 to permit voice-mail message networking between Cisco Unity Express and Cisco Unity voice-mail systems that are not located on the same router or server. Supported networked voice-mail configurations include these: = Cisco Unity Express to Cisco Unity Express = Cisco Unity Express to Cisco Unity (Releases 4.03 and 4.04) = Cisco Unity (Releases 4.03 and 4.04) to Cisco Unity Express Ifthe system cannot delivery a message, after a specified amount of time, the sender receives a ‘voice-mail message indicating the reason for nondelivery. If nondelivery is because the ‘mailbox of the recipient is full, does not exist, or is disabled, the nondelivery message includes the original message of the sender. When the sender plays the NDR, the sender can readdress and send the original message again or delete the message. If the system cannot deliver a message to a remote site after six hours, the local user receives a nondelivery message indicating that the message was not sent or that the message Was not delivered to the mailbox of the recipient, Cisco Unity Express Release 2.3.1 adds a delayed delivery record, which is notification left in the mailbox of the sender after 60 minutes of trying to deliver the original message. Unlike the NDR, the delayed delivery record does not contain the original message as an attachment and does not count against the mailbox capacity of the sender, Additionally. the delayed delivery record cannot be saved, only deleted. The system stores only one copy of a delayed delivery record fora particular message in the sender mailbox. The user has to delete the existing delayed delivery record to receive an updated delayed delivery record for the same message. (© 2006 Cisco Systems, in. Cisco Unity Exoress Auto Aterdant and Voice-Mail Configuration 5-163AY mise dius | To configure networking, the following may need to be done: + Define the remote location(s) + Define the local location + Enable the sending of vCards + Enable the sending of the spoken name + Enable the LRU cache + Configure commonly used remote users When you are configuring VPIM, itis critical to understand the concept of locations. A location represents one Cisco Unity Express or Cisco Unity system, Any remote systems to which the local system will send messages using VPIM must have a location defined. In addition, you must define and configure the local location. The remote system also needs to define locations for networking to function properly. ‘A location may send a vCard when a message is targeted for a user on a remote system. This, ‘vCard contains information about the sender of the message, including the first name, last name, and extension number. Sending location information allows the remote system to cache the information of the sender. This cache is known as the Least Recently Used (LRU) cache. ‘The system can reference the cached information to address messages. ‘Although the LRU cache is useful ifthe remote user, the target of a message from a local user, has not recently sent a message to a local user, the cache may not contain information about the remote user. As a result, the sender may have to use the extension number to address the sage. This is known as “blind addressing.” Another solution for commonly used remote users is to have the administrator add an entry in the directory of the local Cisco Unity Express module. ‘5-168 IP Telephony Express (PTX) v4.0 (© 2006 Giseo Systems, neVPIM Networking: Adding a Location Adding a Location P Network ‘Seattle. cisco.com Qos Not boston.clsco.com 10.10.0.10, Required 1020.0.10, at ata To add a location, choose Administrator > Networking Locations, and in the window that opens, click the Add link near the bottom (© 2006 Cisco Systems. Inc Cisco Unty Express Auto Attendant and Voice-Mall Configuration 5-165VPIM Networking: Defining the Remote Location(s) seattle.cisco.com boston.clsco.com 40.100.10, 10.20.0.10 Sa e : o On the Add a New Location page, assign a location ID, which is a numeric value used to represent the location; the location ID may be up to seven digits long. You can confi maximum of 500 remote locations. The location name is a descriptive name to identi location. Other fields that you can configure are these. = Abbreviation: An abbreviation that is used in the TUL = Domain Name/IP Address: Used to populate the domain part on the e-mail addresses that are used by VPIM = Phone Prefix: Required if the local dial plan overlaps with this location = VPIM Broadcast ID: Required if domain names are the same between locations Minimum Extension Length: Sets the minimum number of expected digits = Maximum Extension Length: Sets the maximum number of expected digits © Voicemail Encoding: Determines whether dynamic, G.711, or G.726 coder-decoders (codecs) will be used © Send Spoken Name: Sends the spoken name of the sender, along with any messages destined for the remote location using VPIM Send vCard Information: Sends the vCard information of the sender to the remote location when a message is sent using VPIM ‘nables networking with the location Tip The location 1D must be at least three digits in length, and the VPIM broadcast ID must be ‘numeric when integrating with Cisco Unity IP Telephony Express (IPTX) v4.0 (© 2006 Cisco Systems, ne.VPIM Networking: Defining the Local Location ‘seattle. cisco.com Qos Not boston cisco.com 0.10.0.10 Required 10.20.0:10, pec vee oy ie aes is identical to configuring a remote location. BUSES is cele clrepe esate LET are| beer melee Network ‘seattle. cisco.com Qos Not boston.cisco.com 10.10.0.10, Required 1020.0.10 Defining the Local Location - 1p = a on -§g The must repeat the previous steps to configure the local location. Configuring a local location Specify the Local Location si ama e which of the configured locations is the local location, choose Administration > Networking Locations, enter the location ID, and click the Apply link. You may designate only one location as the local location, Failure to perform this step will result in networking not functioning on the system. {© 2006 Cisco Systems, nc. ‘Cisco Uniy Express Auto Atendant and Voice Mal Configuration 5-167RE sola are RB eer aL CCUEcontsg)# network location id number * Defines a location and number and enters location mode (CUB(config-tocation)# ‘ame location-name ~ Names the location (optional) CUE (contig-1ocation) # abbreviation name + Sets an abbreviation for the location (optional) Multiple commands are required to configure a remote location from the Cisco Unity Express CLI. To start the process, use the network location id number command from global configuration mode. This command will enter the location subconfiguration mode, from which you enter settings for the location, You should give the location a name with the name location-name command, You can specify an abbreviated name using the command abbreviation name. 54188 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, neVPIM Networking CLI Commands (Cont.) ‘cus (config-location)# femail domain domainname + Sets the e-mail domain or IP address for the location ‘cur (contig-location)# ‘voicenail phone-prefix digit-string + Assigns a prefix to the extension numbers (optional) CUE (contig-location) voicenail extensionlength nuaber [max number min number] Sets the length of the expected extension for the location While still in location subconfiguration mode, enter the command email domain domain-name to set the domain or IP address to use on the SMTP messages going to this location. Ifthe local dial plan overlaps with the location that you define, then you must place a prefix in front of the extension numbers, You configure this number with the command voicemail phone-prefix. digit-string. The expected length of extensions is set with the command voicemail extension- Tength number, {© 2006 Gisoo Systems, Ine ‘cisco Unity Express Auto Attendant and Voice-Mall Configuration 5-169VPIM Networking CLI Commands (Cont.) cue iconftg-location) # voicemail vpim-encoding {@ynanic | g7ilulaw | 9726) + Determines the encoding method used to send the voice-m: messages to this location cu (contig-location)# voicenail spoken-nane + Enables sending the spoken name of the o/ the message CoE (contin Retwork local location id mumber + Sets which of the defined locations is local ‘The voice message that VPIM sends can use either the G.711 or the G.726 codec. This codec ‘may be statically set oF negotiated. While still in location subconfiguration mode, use the command voicemail vpim-encoding 271 1ulaw or voicemail vpim-encoding 2726 to statically set the codec. The command voicemail vpim-encoding dynamic allows the system to negotiate whether to use G.7LL of G.729. ‘The default is to send the spoken name of a sender, but if this setting has been disabled, use the command voicemail spoken-name to re-enable it To enable networking on the local system, from global configuration mode, use the command. network local location id number Caution Failure to define a local location will cause networking to be disabled on the local system. 5-170 IP Telophory Express (IPT) v8.0 1© 2006 Cisco Systems, Ine.Example: VPIM Networking Seattle Configuration The example in this figure shows the CLI confi Express module to enable networking with the uration required on the Seattle Cisco Unity joston Cisco Unity Express modul Boston Configuration The example in this figure shows the CLI configuration required on the Boston Cisco Unity Express module toe ible networking with the Seattle Cisco Unity Express module. Note ‘You must configure both Seattle and Boston before networking will function. (© 2006 Cisco Systems, in ‘Gisea Unity Exoress Auto Atendant and Volce-Mall Coniguraton oat5172, Directory Entries Directory entries are used to provide spell-by-name and spoken-name confirmation. Entries are added to the directory as follows: + Static entries in directory ~ Local users automatically in the directory Remote usors manually defined + Dynamic entries inthe directory Remote users may be learned and stored in circular LRU cache + No entry in directory Blind addressing may be used 7) ae | aC SSE When a subscriber sends a message to another subscriber on the same (local) Cisco Unity Express voice-mail system. the sender can address the recipient using the spell-by-name capability or the extension number. The sender hears a confirmation of the spoken name of the recipient, if itis recorded, or the extension number of the recipient For spell-by-naie and spoken-name confirmation to work, an entry must exist in the directory of the Cisco Unity Express module, Local users are automatically placed in this directory, but remote users are not. You can enter the remote users into the local Cisco Unity Express directory in one of two ways: by an administrator manuelly configuring the user and recording a spoken name through the TUI or learned through the LRU cache. IP Telephony Expross (IPTX) v4.0 (© 2006 Cisco Systems, ncRemote User Directory Entry Considerations Considerations when configuring remote users: + Administrator configures remote users + Adds a commonly used remote user to the directory ofthe Cisco Unity Express module + Enables a remote user to be addressed with spell-by-name + Maximum of 100 on a Cisco Unity Express Network Module Enhanced Capacity, + Maximum of 50 on a Cisco Unity Express Network Module + Maximum of 20 on a Cisco Unity Express AIM + Administrator may record spoken name for remote user through the TU! + tf spoken name is sent by remote system in VPIM message, spoken name is ‘updated with sent spoken name + Hfno spoken name is sent or recorded, then location and extension number fre used for confirmations and announcements + Validity of destination is known before sending message, assuming ‘administrator configured remote user correctly mca The local Cisco Unity Express directory is enhanced to allow inclusion of frequently addressed remote users. This capability allows a local voice-mail sender to address a remote recipient using dial-by-name. Additionally, the system provides the sender with a spoken-name confirmation of the remote recipient so that the sender can verify that the name and lo« correct. Regardless of the license level, the Cisco Unity Express Network Module Enhanced Capacity supports a maximum of 100 remote users and the Cisco Unity Express Network Module supports a maximum of $0 remote users. Cisco Unity Express AIM supports a maximum of 20 remote users. There is a new ment option available on the TUT that allows system ‘administrators to record the spoken name for the remote users. Ifa remote user does not have a spoken name recorded, the system uses the remote extension number and location as confirmation to the local sender. I the vCard option is configured, the vCard of the remote user updates the local system with the first name, last name, or extension of the remote user. The local sender hears the spoken name of the remote user if it has been configured by one of the following methods: = The spoken name is recorded on the local system. ‘= The local system receives a message from the remote user, whose spoken name is recorded ‘on the remote system, and the remote system is configured to send the spoken name to the local system. {© 2006 Cisco Systems, Ine ‘isco Unity Express Auto Atlant and Voice Mali Goniguation 5-173S78 Ifthe spoken name of the remote sender is not configured either locally or remotely, the local user hears the remote extension number and remote location name. When a local user plays back a message from a remote user, the local user hears the spoken name or phone number of the remote sender, the spoken name of the remote office, and the date and time that the messag. was sent. If the local system receives the message more than 30 minutes after the message was sent, the local user also hears the time when the message was received, Ifthe local user replies to this message, the local system automatically sets up the appropriate remote address information. Remote User Example Addressed Using a Defined Remote User TRaministrator has ‘otined in Soatle the remote users ‘ZBeetle and ‘Raministrator has efined in Boston ‘the remote users FPretect and ‘Aent and recorded spoken to:2001@boston clseo.com MProsser and | spoken Name of ADent (Optional) recorded spoken VGard of ADent (Optional) ° awe seattle. cisco.com boston cisco.com 0.10.00, 1020.0.10, In the example in this figure, the administrator has defined in Seattle the remote users ZBeetle and MProsser, who reside in Boston. This allows users in Seattle to address messages to those users in Boston using spell-by-name instead of the location and extension numbers. If the administrator in Seattle has also recorded a spoken name or a message is received from that user with a spoken name attached, the system plays the spoken name of the sender as a confirmation, IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, IneConfiguring Remote Users from the CLI coe or CUB(config)# remote user username location location-id create + Creates a remote user cure Fenote user username fullname display display-naae + Associates a remote user with a display name Fenote user username fullname firet firet-name + Associates a first name with the user PAU ae Configuring remote users from the CLI requires multiple commands. First, ereate the user by using the command remote user username location location-id. Use the remote ust username fullname display display-name command to associate a display name with the user. Use the command remote user username fullname first irst-name to assign a first name to the user. '© 2006 Cisco Systems, nc. ‘isco Unity Express Auto Atendant and Voiwe-Mall Configuration 5-175anit Men yscusc ecuien kur? CLI (Cont) cure Fenote user username fullname last lastname + Associates a last name with the user cuE(contigh# Fenote user username phonenumber extension-nunber + Associates a remote user with an extension number cues how remote users + Displays a list of configured remote users re Use the command remote user username Fullname last fast-name to assign a last name to the user, and from global configuration mode, use the command remote user username phonenumber exiension-mumber to associate an extension number with the user The command show remote users displays all of the remote users configured in the system. Configuring Remote User from the CLI Example cone show Fenote users detail username username + Displays details about a specific remote user The example in this figure shows the configuration to add a user named Douglas Adams with an extension of 3000, 5-176 IP Telephony Express (IPTX) v8.0 {© 2006 Cisco Systems, ncPIM Networking LRU Cache Considerations LRU cache considerations: ‘The LRU cache is not used for defined remote users. + The local system must receive a message from a user on @ remote system before the LRU cache is populated with information about that user. + tnformation on the most recent 100 users is stored on the Cisco Unity Express Network Module Enhanced Capacity in the LRU cache. + formation on the most recent 50 users is stored on the Cisco Unity Express Network Module in the LRU cache, + lnformation on the most recent 20 users is stored on the Cisco Unity Express AIM In the LRU cache, + The vCard information if sent by the remote system, enables the LRU cache to populate the frst name, last name, and extension number. ‘The spoken name, if sent by he remote system, enables the LRU cache to tore the spoken name ofthe User entered into the cache. + The validity ofthe destination is known before the message Is sent. The LRU cache is a database of first names, last names, extension numbers, and spoken names of remote users. The LRU cache is enabled by default and permits vCard information about remote users o update automatically. When a local sender addresses a voice-mail message to a remote user via spell-by-name, the system accesses the LRU cache information to address and send a confirmation about the remote user to the local sender. ‘The users contained in the cache are referred to as cached users. ‘The maximum length of the LRU cache is 100 users on the Cisco Unity Express Network Module Enhanced Capacity, 50 users on the Cisco Unity Express Network Module, and 20 users on Cisco Unity Express AIM. The users that have most recently sent messages to the system are cached. {© 2006 Cisco Systems, ne ‘Gsco Unity Express Auto Attendant and Voice-Mali Configuration 5-177VPIM Networking Blind Addressing Considerations Blind addressing considerations: + Blind addressing is used when no entry exists in the LRU cache and no remote user for the destination has been defined. + ttrequires the use of the location ID and extension number to address, the message. + Spell-by-name is not available, because the destination user is unknown to the system. + When sending messages, the location and extension number is used {or confirmation. + Messages received will have no spoken name and will state the location D'or spoken location if an administrator has recorded it and extension hhumber from which the message was recived. + The validity of the destination is not known before sending the message. «ifthe destination extension is not valid, a nondelivery record will be returned to the sender aftor six hours. EERE Ye When a subscriber sends a message to a remote subscriber, if there is no entry in the LRU cache and no remote user defined for this remote subscriber. the sender will not hear & confirmation of the name or extension of the recipient. This is called “blind addressing.” The address of the remote recipient is the location ID of the remote system plus the extension ‘number of the recipient at the remote location. The validity of this destination is not known before the user sends the message. The system generates an NDR after six hours if the extension that is entered is not valid. 56178 IP Telephony Express (IPTX) 4.0, {© 2008 Gisco Systems, IncBlind Addressing Example LRU Cache Blind Addressing LRU Cache Door not FPrefect contain info Fiat Nome “ast ame aremote | trom:1000@seatlecisco.com | Exemion ZA81220, | t0:2000@boston-cisco.com Spoken | -Spoken ame net been Name of FPrefect (Optional) eines vCard of FPrefect (Optional) —— P Network —*——~ boston.cisco.com 4020.0.10 ZBeatlo~2000 Prosser—2001 ‘The example in this figure shows blind addressing. A Seattle user named FPrefect with an extension number of 1000 composes a voice message for ZBeetle in Boston. Spell-by-name will not find a match because the Seattle system has no knowledge of the user ZBeetle. FPrefect will have to enter the location and extension number to send the message. This is blind addressing. The Seattle Cisco Unity Express system will construct an SMTP message with the voice message, vCard (if enabled), and spoken name of FPrefect and send the message to the address of 2000@boston.cisco.com from 1000(@seattle.cisco.com. In this case, the user Beetle is valid, and the message will appear in the mailbox of ZBeetle in Boston. Before receiving the message from FPrefect, the Boston Cisco Unity Express module did not know about FPrefect. After the message from FPrefect to ZBeetle is received, the Boston system learns the first name, last name, and extension number from the vCard that was sent by Seattle in the message for ZBeetle. The spoken name of FPrefect is also learned from the message. This learned information is stored in the LRU cache of the Boston system. (© 2006 Cisco Systems. Ine ‘Cisco Unity Express Auto Attendant and Voice-Mall Configuration 5-179,LRU Cache Example Addressed Using LRU Cache the LRU Cache TuProsser FPrtect = Hame TRU Cache + Extension from:2001@boston.cisco.com spoken Name | __t0:1000@seattle.cisco.com ‘Spoken Name of MProsser (Optional) ‘vCard of MPross seattlecisco.com boston.cisco.com 40.100.10 0.20.0.10, FPrefect—1000 zBectie—2000 ‘ADent—1001 MProsser—2001 1 The example in this figure shows MProsser (2001) creating and sending a message to FPrefect (1000) from Boston, Because the Boston Cisco Unity Express system has received a message from FPrefect (1000) that contained a vCard and the spoken name of FPrefect, the LRU cache contains information about the user. This information is used to allow MProsser to spell out the name of Ford Prefect and find a match. The spoken name of Ford Prefect is announced as a confirmation and the message is sent The Seattle Cisco Unity Express module receives a message to FPrefect (1000) from MProsser (2001), which allows the Seattle system to learn information about MProsser. The Seattle system learns the first name, last name, extension number, and the spoken name of MProsser. This entry can be used to address messages using spell-by-name for MProsser in Seattle. 5-180 TP Telephony Express (IPTX) v4.0 {© 2006 Cisco Systems, ine.Cronin pen er tut cuEtcontis) # Fenote cache enable + Enables the LRU cache (enabled by default) cont ghow Fenote cache + Displays the learned remote users that currently resid LRU cache the a The LRU cache is enabled by default, However, if it has been disabled, use the command remote cache enable to enable it, The command show remote eache displays the leamed remote users that currently reside in the LRU cache, Confirming Network Locations cure ‘show network {locations | queues | detail [location id number | local)} + Shows networking information Use the command show network locations to display the configured locations on the Cisco Unity Express module. The command variation that display’ details on one specific location is, show network detail location id number 20 Unity Express Auto Atendant and Veice-Mail Configuration 6-181 ‘© 2006 Cisco Systems, IneConfirming Network Locations Configuration (Cont.) SS aauaneamamt ‘The command show network detail local displays the local location and details on its configuration. Tip If no output appears, then a local location has not been designated and networking will be disabled on this Cisco Unity Express module 55182 IP Telephony Express (PTX) v4.0 ‘© 2008 Cisco Systems. IncDistribution Lists This topic describes public and private distribution lists. PE Sey Titel BES) Distribution lists are lists to which a voice mail can be addressed. + Distribution lists may contain any combination of the following: Local users ~ Remote users. GDMs Groups Other distribution lists Blind addresses, + Public distribution lists are available for all users to roference and are created by the administrator. + Private istration lists are specific forthe user andar defined by the user. a NN Cisco Unity Express permits configuration of distribution lists that enable users to send voice- mail messages to multiple recipients at one time. Members of a distribution list can be any combination of the following: = Local and remote users = A remote user statically configured on the local system = GDMs = Groups © Other distribution lists. Recursive distribution lists are permitted, For example, list A can ea member of list B and list B can be a member of list A. = Blind addresses. Specify the location ID and extension of the blind address. The system verifies the location ID and the extension length. Distribution lists may be either publicly available or private to a user. 1© 2006 Cisco Systems, ne ‘isto Unity Express Auto Attendant and Voice-Mail Genfiguration 5-183Public Distribution Public distribution lists in Cisco Unity Express have the following properties and limitations: + The maximum number of distribution lists on the system is 25 forthe Cisco Unity Express Network Module Enhancod Capacity and 15 for the Cisco Unity Express, Network Module and Cisco Unity Express AIM. ‘Thore can be up to $0 owners of a istibution ist The ‘The owner can be a user ora group. veryone” lst cannot have an owner. = Ifthe owner isa group then any member ofthe group is an own +The maximum numberof distribution list members is 500 for Cisco Unity Express ‘itt and 1000 ‘Network Module Enhanced Capacty forall distabution ists on the system Excludes the “everyone” lst +The maximum numberof list owners in the system is 80. + The “everyone” distribution ist updates automaticaly Fither an administrator or a user in a group with the ManagePublicList permission defines public distribution lists. There may be up to 15 public distribution lists defined in the Cisco Unity Express system, The maximum total number of owners forall distribution lists in the system is 50. You could potentially assign all SO owners to one public distribution list, but that would not leave any owners for any other public distribution list. The maximum membership on the whole system is limited to 1000 memberships in all public lists By default, there is one public distribution list that may not be modified and has no owner. This list is the “everyone” distribution list. As the name implies. all defined users are in this list. ‘55188 IP Telephony Express (PTX) v4.0, (© 2006 Cisco Systems, Ine.Add a Public Distribution List Using the GUI Continued in Next Figure SSS To add a new public distribution list to the Cisco Unity Express system, choose Voice Mail > Distribution Lists > Public Lists and, on the page that appears, click the Add link. This action opens the Add a Public Distribution List page. On this page, give the distribution list a name, a number, and a description, then click the Add link, The new distribution list now appears. Click the new distribution list name link, choose the Members tab, and then click Add Member. (© 2006 Cisco Systems, Ine ‘Gio Unity Express Auto Atlenéant and Voice-Mail Configuration 5-185Add a Public Distribution List Using the'GUI (Cont.) "temstn Qonasin aes [le Sania = | The Find page appears. On this page, enter the search eriteria and click the Find link to start the search. The results appear in the Find window. Choose one or more members to add to the distribution list, and then click the Seleet Row(s) link, Notice that the new member now appears in the public distribution list, Configure a Public Distribution List Using the CLI cUE(config)# list name listname number listnumber create * Creates a public di bution cur (contig) # List number number owner owner-id + Assigns an owner to a public distribution list CUE (contigh# Tiet number number member {menber-name | extension} type {group | user | gdm | list | remote | blind) + Assigns a member to the public distribution list SRPMS RIE re To create a public distribution list from the CLI, use the command list name /istname number lisrmumber create. This command creates the public distribution list and assigns a number to it. The command list number number owner owner-id assigns an owner to the list, and the command list number number member member-name type type assigns a member to the list 5-186 IP Telephony Express (IPTX) v4.0 (© 2008 Cisco Systems, IncCUE(contigh ow the CLI (Cont.) list number number description description + Adds a descriptive field to the distribution list (optional) ee (public | owner ome: + Displays all configured distribution lists Configure a Public Distribution List Using ia) ee teiecantnace Buide cust ae oa The optional command list number number description description adds a deseri the distribution list. You can view the configured distribution lists from the CLI with the command show lists publi n Lists Using the CLI |_ number} ‘how ist detail {public Private) (name | nuaber) {name + Displays details of a distribution list iptive field to To view detailed information about a distribution list, use the command show list detail public number umber {© 2006 Cisco Systems, Ine ‘Ce Unity Express Auto Attendant and Voice-Mail Cantiguation eTPrivate Distribution Lists Private distribution lists in Cisco Unity Express have the following properties and limitations: ‘The owner is the user who created the private distribution The maximum number of private distribution lists per user is five. Private distribution lists may be created and managed from. the GUI or the TUL. Administrators and any member of a group with the ViewPrivateList privilege may view private lists. The sum of all members in all of the private lists of an individual user cannot be more than 50. SUS SSE The user creates and customizes private distribution lists in Cisco Unity Express. Each user can create up to five private distribution lists from the GUI or the TUI. Only administrators and users in a group with the ViewPrivateL ist permission set may view the distribution lists of another user. The number of members in all of the private lists of a user cannot total more than 50, 5-188 | IP Telephony Express (PTX) v4.0 1© 2006 Cisoo Systems, ine.Add a Private Distribution Using the GUI Sp Bw Continued in Next Figure ] + Ess X00 Ds i aaa rs Users can add a new private distribution list from the GUI by choosing Voice Mail > My Private Lists and clicking Add, This action will open the Add a number, and a description for the now appears. Click the new tribution Li Private Distribution List page. On this page, enter a name, distribution list, and then click Add, The new distribution I distribution list name link. (© 2008 Cisco Systems, ine (Cisco Unity Express Auto Atlendant and Voice Mai Configuration 5-189Add a Private Distribution List Using the GUI (Cont.) ‘On the Private List page, click the Add Member link. The Find page appears. On this page, center the search criteria and click the Find link to start the search. The results appear on the Find page, Choose one or more members to add to the private distribution list, and then click the Select Row(s) link. Notice that the new member now appears in the private distribution list. View a Private Distribution List Using the CLI ‘To view the membership of a private distribution list from the CLI, use the command show list detail private name name owner owner-id. 5190 IP Telephony Express (PTX) v4.0 ‘© 2008 Cisco Systems, IneSummary This topic summarizes the key points that were discussed in this lesson. Summary + Voice mail requires the configuration of a pilot number. + MW integration involves the configuration of the Cisco Unity Express module from either the CLI or the GUI. + Broadcast messages can be sent through the Administration via Telephone application by an administrator. + Mailbox settings can be defined globally but can always be ‘overridden on a mailbox-by-mailbox basis. * Mailboxes can be configured from either the CLI or the GUI. + Integrated messaging allows users to retrieve and delete messages from their personal voice mailboxes using IMAP-capable clients. Summary (Cont.) + VoiceView Express is a feature that allows users to browse, listen to, and manage voice-mail messages from their Cisco IP phones. + Message Notification can notify cell phones, home phones, numeric and text pagers, and e-mail that a subscriber has a voice-mail message. + VPIM allows the Cisco Unity Express module to take and transfer messages to other VPIM compliant Cisco Unity Express modules and Cisco Unity. + Public and private distribution lists allow many mailboxes to receive a message. {© 2006 Cisco Systems, ne. ‘Gsce Unity Express Auto Alendant and Voice Mall Configuration 5-191Lesson 5 Configuring Cisco Unity Express Auto Attendant Overview This lesson defines Cisco Unity Express Auto Attendant and discusses how to use it in a production environment. It also defines how to customize additional Auto Attendant scripts using Cisco Unity Express Editor and how to install and configure them with a trigger. This module also discusses interaction with the system to implement an emergency alternate greeting (EAG) and Administration via Telephone (AV) Objectives Upon completing this lesson, you will be able to des Las required to configure Cisco Unity Express Auto Auendant. This ability includes being able to meet these objectives: ribe the components of and & = Describe the work flow of Cisco Unity Express Auto Attendant 1m Describe Cisco Unity Express Editor and perform the steps for Auto Attendant script creation = Define holidays Define business hours = Describe Cisco Unity Express scripts and prompts = Perform the tasks to set up Cisco Unity Express Auto Attendant = Examine a case study =D ribe the EAG and perform the tasks for configuration Describe AvT and perform the tasks for configurationCisco Unity Express Auto Attendant Operation This topic describes how Cisco Unity Express Auto Attendant operates. Cisco Unity Express Auto Attendant Operation Overview + Answers calls and allows callers to ‘elf-direct by entering an extension, ‘a name, or dialing 0 for the operator + Can have up tofive active Auto Attendants per system + Created and customized in the Cisco Unity Express Editor + Can be administered via TUL Record Auto Attendant prompts from an IP phone or a computor with a microphone + Provides emergency alternate greeting ‘Alert callers to temporary ‘schedule changos due to bad ‘weather and other unexpected events The Auto Attendant functionality of Cisco Unity Express plays messages that callers hear when they dial the company telephone number, including prompts to guide callers to specitic extensions or employees. Cisco Unity Express can currently have up to five Auto Attendants per system that are active at any one time, This allows callers to dial different numbers to reach different sets of prompts and menus. Ifthe system default Auto Attendant is not desired, customized versions can be constructed. This allows a customer to use custom prompts and custom call flows in the Auto Attendant function, Use the Cisco Unity Express Editor to construct a custom Auto Attendant in a GUL, This editor allows for the easy construction of seripts by using prebuilt modules called “steps.” The steps are logic blocks that can be placed in a specific order. You can then save these steps to a script that you can upload to the Cisco Unity Express module. Within the Auto Attendant, itis often desirable to have a message that is set up to play at the front of the Auto Attendant script during an emergency. This design allows the administrator to toggle the EAG on and off through the telephone user interface (TUI) by using an IP phone and dialing the AVT number. 5194 IP Telephony Express (PTX) v4.0 (© 2006 Cisco Systems, ne.Auto Attendant Operation Cum eaciilcy + Uses script file aa.aef + Cannot be downloaded, uploaded, or changed ~ Can be deactivated + Only customizable parts of this script are: Welcome greeting ate the emergency alternate greeting Cisco Unity Express comes with a default Auto Attendant, The default Auto Attendant maps to 8 script called “aa.aef™ (.aef'is the file extension that all customized scripts need to be saved with). You cannot download this aa.aef script or view it in Cisco Unity Express Editor. However, you can modify the opening greeting .way file in the GUI web pages, and you can activate the EAG via the TUL Four additional Auto Attendants can be uploaded and activated on both the Cisco Unity Express Network Module and the Cisco Unity Express Advanced Integration Module (AIM). '© 2006 Cisco Systems, nc {isco Unity Express Auto Attendant and Volee-Mall Configuration 5-185Example: Auto Attendant Operation amcor ieee ery Teen Torre ACME automotive Three numbers, with an application assigned to each aS eR Ifadditional customization is required, a custom script can be constructed and associated with a phone number. It is common for an enterprise to have multiple phone numbers and to want a different Auto Attendant for each. This allows an enterprise to customize the interaction of the caller based on the number dialed, It is also possible to associate multiple phone numbers to run the same Auto Attendant. Example In the example in the figure, ACME has three divisions, and each requires a different Auto Attendant, Ifa customer dials the general phone number, then the general Auto Attendant plays: if customer dials the automotive number, then the specific Auto Attendant for that division plays, A third number for graphic services is tied to the specific Auto Attendant for that division. Note ‘You can nest scripts inside of other script. 5-196 IP Telephony Express (IPTX) v4.0, (© 2006 Cisco Systems, neAuto Attendant Configuration Steps + Prepare the script in Cisco Unity Express Editor. + Upload the script to Cisco Unity Express. + Create and upload any required prompts. + Add an application on Cisco Unity Express. + Associate the script with the apy + Set the number of ports and the pilot number for the application. Test the application by calling the pilot number. Constructing a custom Auto Attendant requires installing the Cisco Unity Express Editor on a Windows PC. Use this interface to construct the script offline, Then, upload the seript to Cisco Unity Express. The Cisco Unity Express system allows up to eight stored scripts on the Cisco Unity Express Network Module and up to four on the Cisco Unity Express AIM. The custom scripts can be very complex—there is no realistic limit to the number of steps involved in customizing a script. wi Cisco Unity Express AIM can have up to 25 prompts with a maximum size of | MB eae the Cisco Unity Express Network Module can have up to 50 prompts with a maximum size of 1 MB each. You can record the prompts offline and then upload them to the Cisco Unity Express system through the GUI or the command-line interface (CLI). Prompts can also be recorded through the AvT if desired 1en custom seripts are constructed, they usually require the creation of custom prompts. The and {© 2006 Cisco Systems, Inc ‘isco Unity Express Auto Atendant and Vooe-Mall Configuration 6.187‘Auto Attendant Concepts Cisco Unity Express Ei ‘Serpts prepared off line and uploeded to the Cisco Unity Express system Upto five Auto Atonda ident on system ‘One deactivated syste and five custo stored srt: sx on the Cisco Unity Express AM Network Module Lege maximum number of steps pe Auto Attendant | Nalimiton the number of nesting levels within each Auto Attendant seript Prompt parameters: ‘Tt number of ustom prompts that can be uploaded tothe syst “zo on cisco Unty Express AIM and 120 on Cico Uny Express Network Module ZE2tiaeo Unly Express Network Module Ennsnced Capacity + 1.06 te sie per prompt (2 minutes) Record Prompts: Prompts used ns Express sytem Prompts can leo be recorded a cixco Unity pts cen bo recorded of ine and uploaded tot managed vis the TUL pre ETE To create, install, and test the Auto Attendant application involves multiple steps. The first step js to create a customized script ifthe default does not meet the needs of the enterprise, Create this script ina software tool called “Cisco Unity Express Editor.” After you ereate the script, you need to upload it to the storage on the Cisco Unity Express module. Usually you will need to record new prompts and upload them to the storage of the Cisco Unity Express module as well. After the seript and prompts are present on the storage of Cisco Unity Express, use the CLI or the GUI to create the Auto Attendant application. The Auto Attendant application connects the scrip, pilot number, and the maximum number of ports. The new Auto Attendant application invokes the prompts located in the storage of Cisco Unity Express. It is important to test the function of the Auto Attendant application by calling the pilot point umber. The pilot point number is also referred to as the “pilot number.” 5-198 IP Telephony Express (IPT) v4.0 '© 2006 Cisco Systems, in.Auto Attendant Script Preparation 4. Install Cisco Unity Express Editor from Cisco.com onto aPC or server. 3. teense oe prompts via the TUL 2. Greate or edt the Auto scones & & = 33) No psmy 5 e ri 4. Upload the script and prompts tothe Cisco Unity Express system for active call contol The process of script preparation starts with installation of the Cisco Unity Express Editor. You can install this application on any modern Windows-based computer. Obtain the application itself from Cisco.com or a Cisco Unity Express CD set. After the Cisco Unity Express Editor is, installed, you can use it to create a script. You should validate this seript before saving it with an aef extension. After saving the script, upload it to the Cisco Unity Express system. Usually when you make a new script, you must also make new prompts. You can record these prompts cither with the AvT or outside the system. Regardless of how you make the recording, the scripts must be present on the Cisco Unity Express system. Ifthe prompts were recorded in the AvT, then they are already present on the system; if they were recorded in another way, you ‘must upload them, Note The construction of scripts in the Cisco Unity Express Editor is actualy a type of visual programming, and any experience in programming is helpful {© 2006 Cisco Systems, Ine. Cisco Unity Exoress Auto Atendant and Vowwe-Mall Configuration 5-199Cisco Unity Express Editor This topic describes the Cisco Unity Express Editor, Cisco Unity Express Editor Overview + Offers a subset of steps for Auto Attendant script creation Debug and ——— Message Window The Cisco Unity Express Editor is a seript editor that offers a visual-programming environment for creating Auto Attendant application scripts. You can use the Cisco Unity Express Editor on any PC that has one of the following Microsoft Windows operating systems: © Pack 4 or later = Windows NT (workstation or server) with S = Windows 2000 (Professional or Server) = Windows XP Professional ‘The Cisco Unity Express Editor simplifies script development by providing blocks of contact- processing logic in easy-to-use Java-based steps. Each step has its own unique capabilities such as simple incrementing, generating and playing out prompts, and obtaining user input Although the steps are written in Java, you do not need to understand Java programming to build a Cisco Unity Express Auto Attendant script. You can assemble a script by dragging step icons from a palette in the left pane of the workspace to the design area in the right pane of the workspace, The Cisco Unity Express Editor supplies the code required to connect the steps; you provide the variable definitions and other parameters. You can validate the completed script directly in the editor 5.200 P Telephony Express (IPTX) v4.0 (© 2006 Cisco Systems, neCisco Unity Express Editor: Constructing EBT + When starting a new script, the only step present in the workspace will be a Start step. + Steps are Beans. + Drag and drop steps from the palette to the workspace. + When dropping the step in the workspace, it must be dropped on top of an existing step. It will then appear below that step. + Validate the script, and if successful, save it with an .aef extension. Tilo. Bai Ht FSi Senay Example: Constructing a Script To construct a script, open the Cisco Unity Express Editor application, choose the File menu, and choose New. This brings up a work area with only a Start step in it. You ean then begin constructing the script by dragging and dropping steps from the palette to the work area. To expand the contents of a palette, click the Plus sign (+) to the left of the palette icon in the palette pane. Each step performs a specific function and creates a portion of the underlying programming. Each step, known as a Bean, is a stall piece of Sun Microsystems JavaBeans programming code. (You can customize most of the steps after you have placed them in the Design pane [the top-right pane of the editor] by right-clicking them and choosing Properties.) Your cursor displays the international sign for “prohibited” until you move a step into a location that the Cisco Unity Express Editor allows. You must drop a step on fop of another step—it will then appear below the step on whch ‘you dropped it If you try to drag a step to the Design pane when a Step Properties window is open, the Design pane will not accept the step. Before you drag a step to the Design pane, close any open Properties windows, one or more of which may be hidden behind the Cisco Unity Express Exitor window. (© 2006 Gisoo Systems, Ine. ‘isco Unity Express Auto Altendant and Volce-Mall Configuration 5201,