Terms of Service

TibiaME End-User License Agreement

1. Terms of Service:
TibiaME is an online game in which you will meet many other people. Every
player is required to behave in a considerate and respectful manner towards
other players. In particular, it is forbidden to provoke other players or to disturb
game play in any other conceivable way. You need to comply with the TibiaME
Rules which will be shown at the beginning of the game. CipSoft reserves the
right to exclude any player who violates these rules for a limited period of time
or for good.
You acknowledge that TibiaME can only be played with an internet connection.
Charges apply for data transferred during game play. On average 500 kbytes of
data are transmitted per playing hour. Additional charges only apply if you
decide to subscribe to the game's premium services.
2. License:
CipSoft grants you the nonexclusive, non-transferable, limited right and license
to use the Software for your personal non-commercial use for gameplay on any
device that you own or control. Your acquired rights are subject to your
compliance with this Agreement. The Software is licensed to you and you
acknowledge that no title or ownership in the Software is being transferred or
assigned. This Agreement does not construe as a sale of any rights in the
Software. All rights not specifically granted under this Agreement are reserved
by CipSoft and, as applicable, its licensors.
3. No Warranty:
The use of the Software and its service is at your own risk. CipSoft rules out
any claim for damages caused by the use of the Software or its service unless
said damages were caused by intentional or gross negligence on their part.
Also, loss of data and playing time will under no circumstances be
compensated. CipSoft reserves the right to develop the Software or its service
further. You acknowledge and agree that the use of the Software or its service
and that the entire risk as to satisfactory quality, performance, accuracy and
effort is with you. CipSoft does not warrant against interference with your
enjoyment of the the Software or its service, that the functions contained in, or
services performed or provided by, the Software or its service will meet your
requirements, that the operation of the the Software or its service will be

uninterrupted or error-free, or that defects in the Software or its service will be

corrected.
Copyright by CipSoft GmbH. All rights reserved.

Privacy Policy
Privacy Policy
We take protecting your data seriously
Thank you for visiting our website. We are delighted that you are interested in
our company and our products / services. We take protecting your personal data
very seriously, and we want you to feel secure with regard to the information
you give us when you visit our website. For us, complying with German data
security law is a matter of course.
We want you to know what data we collect at CipSoft GmbH while you are
visiting our website, when we collect it and how we use this information. We
have taken technical and organisational measures that ensure that data
protection regulations are observed by us and by any service providers we work
together with.
Personal data
Personal data is information about your identity. This includes your name, your
address and telephone number, and your e-mail address. You don't have to
divulge personal information in order to be able to use our internet site. But in
some cases we need your name and e-mail address, and further information so
that we can provide you with the services you require.
The same applies when we need to answer your questions. We will always tell
you when this is necessary. Also, we only store or process data that you have
provided us with either voluntarily or automatically.
If you use one of our services, we usually only take the data that is necessary to
provide you with the service you require. We may ask you for further
information, but this is voluntary. Whenever we process personal data, we do it

to provide you with the service you required or to fulfil our legitimate
commercial interests.
Using your personal data
As a rule, we only use the personal data you have provided us with to answer
your queries, process your orders, or to provide you with access to specific
information or offers. We, or one of the service providers we work with, may
also want to use this information to provide you with information about our
services, or about products that may interest you. We may also use it for online
surveys to help us improve customer service.
Naturally, we respect your wishes if you prefer not to provide us with
additional information for customer services (especially if this is for direct
marketing or market research purposes). We never give personal information to
third parties or use it for other purposes.
Using your personal information for specific purposes
The personal information you provided us with will only be used for the
specific purpose requested by you. We will not give your details to third parties
without your permission.
Personal data is only shared with public authorities and government institutions
when this is stipulated by law, or when we are forced to do so by a court of law.
Our staff and any service providers we work with are bound to confidentiality
and to observing the regulations of the Federal German Data Protection laws.
Automatically collected non-personal data
When you use the TibiaMe app, we store certain information for administration
and technical reasons.
This data remains anonymous and it is used solely for statistical purposes and
to improve our website and online services. This anonymous data is stored
separately from personal data on secure systems and allows no inference on
individual persons. This means that your personal details are protected at all
times.

Cookies
If you visit our website, we might store information on your computer in the
form of cookies. Cookies are small files that are sent from an internet server to
your browser and stored on your computer's hard drive. Only the internet
protocol address is stored in this process, and no personal data is involved. The
information stored on cookies means you will be automatically recognised next
time you use our website, so you will find our site easier to navigate. For
example, cookies enable us to adapt our website to your interests or to store
your password, so you don't have to enter it again.
You can, of course, visit our website without using cookies. If you don't want
us to recognise your computer next time you visit us, you can prevent cookies
from being stored simply by setting your browser to "do not accept cookies."
Find out how to do this in your browser's operating instructions. If you do
choose not to accept cookies, you may have difficulty in accessing certain parts
of our site.
Personal data collected by the app
When you use the TibiaMe app, we access and store certain information for
administration and technical reasons. These are in general:
- For character recovery, specifically: E-mail address, Ip-address and type of
recovery
- Payment processing information, specifically: Android transaction identifier,
Apple transaction identifier, SponsorPay transaction identifier, name, address
and mobile phone number
- Gamer information, specifically: subscription date, last login / logout, IP
address, paid premium time / paid platinum per character, paid in-game
products per character, history about the trade with Platinum (Platinum is in
TibiaME a second currency that is bought with real money. With it you are able
to buy game services and in-game items.)
- Automatic error reports for all clients, specifically: IP address, type and
version of client / app, maker, type and identifier of device, mobile operator
information, automatic error decription
When using the Windows 8 version of the app we further access or collect the

following information:
- WLAN-connection information: WLAN-connection recall
- device information, access to all networks, deactivate idle mode, network
connection recall
Children
Children under the age of 18 should not pass any information on to us without
the permission of their parents or guardians. We never request personal data
from children or under-aged persons. We do not collect this and do not pass it
on to third parties.
Safety
We have put technical and administrative safety measures in place in order to
protect your personal data against loss, destruction, manipulation and
unauthorised access. All our employees and service providers are bound by the
Federal Data Protection regulations.
Whenever we collect and process personal data, this information is coded
before it is transferred. This means that your data cannot be misused by
unauthorised third parties. Our safety measures are subject to an on-going
optimisation process. Our data protection regulations are constantly updated.
Please make sure you read the current version.
Changes to our data protection regulations
We reserve the right to alter our data safety and protection regulations if and
when this becomes necessary as a result of new technology. In these cases, we
will alter the data protection advice. Please make sure that you always use the
current version of the data protection regulations.
Links
Links from our app to other websites are not covered by this data protection
declaration. We do our best to ensure that any links on our app meet up to our

standards. However, we have no control over the content of these sites and
cannot guarantee that they comply with our date protection standards. We
therefore advise you to check the data protection declarations on the sites you
visit.
Right to information/objection
Please contact us at any time if you want to know what kind of personal data
we have stored about you. In addition, you may at any time withdraw your
permission for us to collect and store your personal data. In either case, please
contact our data security inspector Christian Volkmer (Projekt 29 GmbH & Co.
KG, Trothengasse 5, 93047 Regensburg, e-mail c.volkmer@projekt29.de).
Questions, Suggestions, Complaints
If you have any questions about this data protection declaration or about the
processing of your personal details, you can contact our data security inspector
Christian Volkmer (Projekt 29 GmbH & Co. KG, Trothengasse 5, 93047
Regensburg, e-mail c.volkmer@projekt29.de). He will be glad to help you if
you need information or if you want to make suggestions or have any
complaints.
Copyright by CipSoft GmbH. All rights reserved.