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Keep your cool – panic will not help you

If you have an open position WITH stops…


breathe (the stops are in the Exchange) and call if
you want to tighten the stop-loss or exit

If the stops didn’t make it to the Exchange


(or if you are not sure they did):
Call and say “Hi, I have lost my internet connection
and I would like to close a position in my account
xxxxxxx”

08:00-20:00 00 800 42 276 537 (EU)


or 00 41 41 726 9500
20:00-02:00 00 1 312 542 6901 (USA)
02:00-08:00 00 852 2156 7907 (Hong-Kong)

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