Service Time

Regular
Scenarios
A.Multiple prescription

Order Taking

Picking

1
2

4:34
3:31

2:45
3:23

1
2

1:26

1:47

1
2

5:38

3:25

1
2

2:44

3:11

1
2

1:27

1:11

B. Reguar (Complete Staffing)

C.Bulk Orders(one perscription)

D.Price Inquiry first before buying

E.Out of Stock , offering alternatives

Senior Citizen
Scenarios
A.Multiple prescription

Order Taking
1
2

5:11

4:24

7:12

4:22

B. Reguar (Complete Staffing)

1
2
C.Bulk Orders(one perscription)
1
2
D.Price Inquiry first before buying
1
2
E.Out of Stock , offering alternatives
1
2

Dispensing/Counselling

No of Items

Remarks

2:22 5 items
3:23 4 items

It took a while to process this prescription because of the

Picking and Counselling took time because there were onl

2:33 3 items

During dispensing the patient asked several questions ab

5:29 8 items

The dispensing took time since it involved cross checking

1:42 3 items

Prince iquiry took sometime since the patient has a specifi

0:49 1 item

Vero-rab was prescribed but the alternative (Rabi Pure) wa

Dispensing/Counselling

No of Items

5:45 5 items

Order Taking took so long since the patient was asking se

3:28 4 items

The inquiry took long since the patient has to consult with

ription because of the encoding of the items in the prescription system.

because there were only 2 dispensing pharmacists and there were already previous items that lined up.

d several questions about how to take the medicine which caused sometime.

volved cross checking the products before relaeasing it. Sometimes the labeling of products also takes time sin

he patient has a specified budget and asks the order taker not to go beyond 1500 PHP alloted for medication ex

ernative (Rabi Pure) was given since it is the 3rd dose.

patient was asking several the PA to separate the orders. The encoding into the system of the patient informat

ent has to consult with the relative during the process, then the product purchased involved loose tablets and a

that lined up.

cts also takes time since there is only one counter that prints for the labels.

oted for medication expenses.

f the patient information and the presription also took time since there were 3 prescritions. The Dispensing also

ed loose tablets and a S2 prescirption which entailed photocopying and cross checking of certain details.

s. The Dispensing also took time since there are only 2 dispensing pharmacists and 5 operating counters.

certain details.

rating counters.