PHNG PHP XY DNG

H THNG VN BN THEO ISO 9000

CU TRC CA H THNG VN BN

HNH THC V CCH NHN BIT

PHNG PHP ViT TNG TNG VN BN

PHN 1

CU TRC CA H THNG VN BN

CP BC TI LiU CA MT HTCL
IN HNH
TNG 1: S TAY CHT LNG
M t h thng cht lng, chnh sch cht
lng v mc tiu cht lng
TNG 2: CC TH TC, QUY TRNH
CHT LNG
M t hot ng ca cc qu trnh
TNG 3: HNG DN CNG ViC
M t chi tit hot ng ca mt bc cng
vic
TNG 4: BiU MU V H S CHT
LNG
M t cng vic chi tit h s cht lng

PHN 2

HNH THC V CCH NHN BIT

HNH THC CA H THNG VN BN

Do doanh nghip la chn

Nht qun cch trnh by:

Nhn bit
Mu xy dng h thng vn bn
Trch nhim thc hin

CCH NHN BIT H THNG VN BN

Thng tin nhn bit bao gm:

Tn doanh nghip
Tn ca vn bn
M s
Ln ban hnh
S trang / tng s trang
Ch k ca ngi c thm quyn ti trang nht

TN VN BN

TN CHUNG = LOI VN BN:

Tng 1:

S tay cht lng

Tng 2:

Th tc, quy trnh

Tng 3:

Hng dn

Tng 4:

Biu mu

TN RING:

Th hin nhng yu cu c th ca HTCL

Tn do doanh nghip t chn

M S VN BN

Cch thc nh m s:

S tay cht lng:

STCL

Th tc

QT-XX-YY

Hng dn

HD-XX-YY

Biu mu

BMQ-XX-YY-ZZ

BMQ-SX-01-01

M S VN BN
Trong :
STCL

l ch vit tt ca s tay cht lng

QT

l ch vit tt ca quy trnh

HD

l ch vit tt ca hng dn

BM

l ch vit tt ca biu mu

XX,YY, ZZ l s th t c gi tr t 01 tr i

LN, NGY BAN HNH, S TRANG

Ln ban hnh
Ln ban hnh ca chc chng thuc s tay cht lng, th
tc (quy trnh), hng dn, biu mu l s th t c bt
u t 01

Ngy:

l ngy c hiu lc ca ti liu

Trang: l s th t trang / tng s trang

PHN 3

PHNG PHP VIT VN BN

NGUYN TC CHUNG

Cng thc 5W-1H

Nguyn tc KISS
S dng lu
Th mnh lnh (Mnh lnh thc)

CNG THC 5W-1H

WHAT

Lm ci g ?

WHO

Ai c trch nhim ?

WHY

Ti sao phi lm ?

WHERE

Lm u ?

WHEN

Lm khi no ?

HOW

Lm nh th no ?

NGUYN TC KISS
KEEP
IT
SIMPLE
And
STRAIGHT
FORWARD

VIT
N
GIN
V
D
HIU

QUY TRNH (PROCEDURE)

L ti liu dng:
Vn bn
Lu
Hoc kt hp ca nhng hnh thc trn

Nhm m t cch thc tin hnh mt qu trnh

/ cng vic / nhim v no .

C IM CA QUY TRNH
M t c ni dung nhng quy nh ca

tng yu cu trong tiu chun ISO 9000

Mang tnh cht t chc v qun l

Phn nh trch nghim r rng khu vc

giao thoa cng vic

Khng nn m t qu chi tit Khi cn, nn

dn chiu ti cc vn bn c lin quan

B CC CA QUY TRNH
B cc ca Qui trnh thng thng c chia lm 7 phn
1.MC CH:
Quy trnh p dng lm g (WHY)
2. PHM VI:
p dng
+ u
(WHERE)
+ i vi ci g

(WHAT)

3. ti liu lin quan:

Ch ra nhng ti liu tham kho vit
quy trnh
4. GII THCH T NG:
Lm r nhng thut ng c bit s dng
trong quy trnh v cc t vit tt

B cc ca quy trnh
5. Ni dung
- Nhng cng vic cn lm
(CI
G)
- Ngi c trch nhim
(AI
LM)
- Cch thc tin hnh
(NH TH
NO)
(iu kin, phng tin, ti liu)
- a im, thi gian tin hnh cng vic
(nu cn thit)
(KHI NO? U?)
6. Lu tr H S:
Cch thc lun chuyn, lu tr nhng bng
chng v vic thc hin quy trnh (Ai lu?
u?Bao lu...)
7. Ph lc:

S dng Lu
S dng khi cc bc cng vic tip din theo mt
trnh t nht nh.
u im:
Ngn gn, r rng, d hiu
C th phn tch mt cch trc gic v
tnh hp l
Cch s dng k hiu:
Do doanh nghip t chn
S dng thng nht trong tt c cc vn bn
Gii thch ngha ca cc loi k hiu

Mt s k hiu thng s dng

Bt u, kt thc mt qu trnh
ng ni gia cc khu
Mt hot ng c th ca qu trnh

Quyt nh

Lu vit quy trnh

Hiu k ni dung ca yu cu tiu chun
Xc nh phm vi
Phn tch qu trnh thc t ang p dng
D tho quy trnh
Hon thin quy trnh
Ban hnh v p dng

Nhng iu cn ch
Trnh nhng chi tit khng cn thit
Ngn gn, n gin
Mi ti liu ch cha mt th tc
S dng ti liu vin dn khi cn chi tit ho cc yu cu
quan trng
Cc bn m t v hng dn phi xc tch nhng r rng
Trnh vit tt, tr nhng trng hp qu thng dng
Cn nhn mnh nhng ch hay mnh quan trng (gch
di, in m,...)

Kim sot quy trnh

y thng tin nhn bit
Do ngi c thm quyn ph duyt
Kim sot c qu trnh b sung, sa i
Thc hin theo quy trnh kim sot ti liu
Phn phi ng i tng s dng

hng dn
Mc ch/ khi nim
c im
B cc

nh ngha
Hng dn l mt loi vn bn ch ra cch
thc tin hnh mt cng vic c th.
Hng dn l vn bn chi tit ca mt
phn ca quy trnh.
Hng dn nm tng th 3 trong cu
trc ca h thng vn bn.

Mt s c im ca hng dn
Ch yu nu ra cch thc tin hnh mt cng
vic c th
Mc chi tit ph thuc vo trnh cn b
cng nhn vin ca doanh nghip
Cu vn ngn gn, r rng, chnh xc, dt
khot. Thng s dng ng t th mnh lnh
Phi hp gia m t bng li v hnh v, biu
bng, vt mu lm cho vn bn d hiu

b cc

Gm nhng phn tng t nh quy

trnh / th tc nhng c th b bt
nhng phn khng cn thit hoc
tt c, ch cn phn ni dung

Phn phi v s dng hng dn

Phn phi ti nhng n v / c nhn c
nhu cu s dng
t nhng v tr cn thit mi ng
i d s dng:

Treo trn tng

Gn trn my mc / thit b
trn bn lm vic

nh ngha: biu mu
* Biu mu l nhng mu giy in sn dng thu
thp thng tin, s liu
* Biu mu phi c tn r rng, c nh s
trang/tng trang, nn c m s v m s, ln ban
hnh, trang/tng trang nn t footer ca biu
mu
* Nhng biu mu do c quan cp trn ban
hnh th khng cn m s ha m vin dn thng
ti khi cn p dng
* Biu mu c thit k ph hp vi mc ch s
dng.
* Biu mu phi thit k sao cho vic ghi chp c
d dng v c th thu thp c nhng thng tin
cn thit (khng tha, khng thiu)

Phn phi v s dng biu mu

Biu mu phi c phn phi ti nhng v tr /
c nhn c nhu cu s dng
Vic ghi chp biu mu l bng chng cho vic
thc hnh HTCL
Thu thp v ghi chp y cc hng mc quy
nh trong biu mu
Nu biu mu thit k khng hp l phi nghin
cu sa i v ban hnh li