Shannon Anguiano

| (909) 587-7852 | shannon.anguiano@gmail.com |http://shannonanguiano.weebly.com

Objective References
I am seeking an internship where I can gain experience in clerical work or any experience business
related. My ideal internship would be to shadow someone in a healthcare management position to gain
as much knowledge as possible and contribute to the organization in anyway I can. The course
requirement is 140 hours of unpaid labor at healthcare organization. I am a quick learner and possess
good communications skills. Experienced with computers, customer service, patient care and
insurance benefits. I am not shy and eager to learn. My availability is Tuesday, Thursdays, and Sunday
starting 4/4/2015. Please contact me through email if interested.

Education
BACHELOR OF SCIENCE DEGREE, SUMMER 2015, CALIFORNIA STATE UNIVERSITY, SAN
BERNARDINO
B. S. Health Science
Concentration-Healthcare Management
Introduction Accounting I &II, Organizational Management, Financial Management, Software
Application for Health Science, Human Resources, Medical Care Organization, Health and Wellness of
Older Adults, Health Policy and Law, Health Services Management and Public Administration Business and Government.
HIGH SCHOOL DIAPLOMA, FALL 2008, CHINO HILLS HIGH SCHOOL

Skills & Abilities

CUSTOMER SERVICE
Seven years of customer service experience. Experience ranging from addressing customer issues to
informing patients of insurance benefits. Acknowledged for positive customer comments about in
store experiences, specifically named. Received quarterly bonus for exceeding amount of positive
customer STI comments.
SALES
Responsible for meeting sales expectations. Experience with retail and dental sales. Retail
experience with selling cameras, televisions, computers, tablets, audio equipment and appliances.
Expected to explain to health benefits of recommended dental treatment. Rewarded employee of
excellence, three out of four quarter. Reward was given based off a combination of sales and
customer service.
LEADERSHIP
Organized and monitored group tutoring sessions for Chino Hills High School AVID programs.
Responsible for over 100 students in the program. Childcare lead (infant room) at Olive Branch
Community Church for Mother of preschoolers (MOPs) ministry for a year.

Experience
PATIENT CARE COORDINATOR | WESTERN DENTAL - RIVERSIDE OFFICE #29 | JUNE 2014
PRESENT
I am responsible to set and achieve personal sales goals while supporting the goals of the team.
Greet patients in a timely, professional and engaging manner. Introduce new patients to the office
and staff. Provide patient consultations and communicate information about recommended
treatments. Discuss cost of service, insurance coverage, and payment options with patients. I verify
eligibility of patient with insurance company. Explain insurance benefits to patients and offer
payment plans for treatment not covered by insurance. Build lasting relationships with patients by
contacting them to follow up on visits to suggest new or alternative treatments. Work as team player
to ensure each customer receives the best service possible.
OFFICE RECEPTIONIST | ELITE CONCRETE INC. | DECEMBER 2013 - JULY 2014
I organize, compile and process current job invoices. Input daily invoices into QuickBooks for
electronic records. I physically file invoice records under appropriate company/contractor tab. Track
and pay bills due for a specific jobs. Manage financial records and light bookkeeping activities such
as balance monthly bank statement. Greet customers and visitors and perform tier-one / first contact
services. Manage inventory of office supplies and assist in organizing office activities. Scan incoming
mail for recipient information. Manage outgoing mails by sealing envelopes and placing stamps.
Assist in preparing payrolls. Proofread records and reports for accuracy. Prepare carrier packages for
UPS and Federal Express. Double as receptionist or front desk officer. Run errands for office staff.
Maintain office equipment such as copiers and printer.
SALES ASSOICATE | BEST BUY - CORONA STORE #847 | JUNE 2011 - JULY 2014
My primary responsibility is customer satisfaction. I provide a personalized shopping experience; that
consist of asking lifestyle questions to my customers and recommending the appropriate technology.
I ensure that my customers have a complete solution to their electronic needs. I offer accessories,
extended warranties (Geek Squad Protection), and services by showing customers the benefits these
solutions will bring to their lives. Im responsible for daily sales budgets, inventory, upkeep on
electronic knowledge and improving business behaviors.
AVID TUTOR | CHINO HILLS HIGH SCHOOL | NOVEMBER 2008 - JUNE 2013
I conduct individual and group tutoring services in various subjects to students. I organize groups and
subjects before sessions. I assist students in improving their own learning and study skills through
different techniques. I critique students class notes and inspect binders once a week. I specifically
work with students in 9th to 12th grade. On average I am held responsible for 20 students. I am also
responsible for grading of tutorials and assessments of behavior/effort at end of tutoring sessions. I
perform clerical work by imputing grades into computer and any other assistance asked of.
CHILDCARE LEAD | OLIVE BRANCH COMMUNITY CHURCH | SEPTEMBER 2009 - SEPTEMBER
2010
Provide childcare services for mothers that participate in mothers of preschoolers (MOPs). Infant
room consisted of children 6 months to 36 months old. Responsible for feeding, playing, and
educating the children. Observe and monitor children's play activities. Keep records on individual
children, including daily observations and information about activities, meals served, and

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medications administered. Instruct children in health and personal habits such as eating, resting, and
toilet habits. Read to children, and teach them simple painting, drawing, handicrafts, and songs.
LIBRARIAN AIDE | NORCO COMMUNITY COLLEGE | JULY 2009 -SEPTEMBER 2011
Responsible for operating computers, printers, and software applicable to the library data system.
Includes use of CD ROM, web access, and electronic catalog. I would locate and perform checking
in/out course reserve books to student. Assist student with computer and printer questions. I would
trouble shoot malfunctioning computers. Help students understand the library data system.
SALES ASSOCIATE | PAYLESS SHOES - CORONA & MIRA LOMA STORE | FEBURARY 2007 JULY 2009
Responsible for opening and closing duties. Count and create daily deposit. Record previous day's
sales snapshot. Required to execute sales goal. Preform "customer journey" for every customer that
walks into door. Maintain store cleanliness. Responsible for changing store merchandise weekly for
new add.
CASHIER | DOLLAR TREE CHINO HILLS STORE | APRIL 2005 - DECEMBER 2006
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds,
credits, or change due to customers. Count money in cash drawers at the beginning of shifts to
ensure that amounts are correct and that there is adequate change. Greet customers entering
establishments. Maintain clean and orderly checkout areas. Establish or identify prices of goods,
services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Reference
Phil Garcia - Chino Hills High AVID Coordinator
(909) 720-0200
Phil_garcia@chino.k12.ca.us
Paul Sarkis - Best Buy Sales Manager
(951) 204-4745
Andy Montoya - Best Buy Sales Supervisor
(951) 258-2724
Shavon Godoy Elite Concrete Office Manager
(714) 401-7483

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