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HP Photosmart 420 Series: Printer User's Manual
HP Photosmart 420 Series: Printer User's Manual
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www.hp.com/support
*Q6377-90214*
*Q6377-90214*
Q6377-90214
Notice
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
The Hewlett-Packard Development
Company, L.P. shall not be liable for
incidental or consequential damages
in connection with, or arising out of
the furnishing, performance, or use of
this document and the program
material which it describes.
Trademarks
Regulatory Model
Identification Number
VCVRA-0501
For regulatory identification purposes,
your product is assigned a Regulatory
Model Number. The Regulatory
Model Number for your product is
VCVRA-0501. This regulatory number
should not be confused with the
marketing name (HP Photosmart 420
series GoGo Photo Studio) or product
number (Q6366A).
Safety Information
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
Hewlett-Packard Company is
committed to providing quality
products in an environmentally sound
manner.
Protecting the Environment
This printer has been designed with
several attributes to minimize impact
on our environment. For more
information, go to HP's Commitment
to the Environment website at
www.hp.com/hpinfo/globalcitizenship/
environment/.
Ozone Production
This product generates no
appreciable ozone gas (O3).
Paper Use
Environmental Statements
Contents
1
Welcome................................................................................................................3
Finding More Information .......................................................................................4
Printer Parts ...........................................................................................................5
Available Accessories ..........................................................................................11
Battery Information ..............................................................................................12
GoGo Photo Studio Menus ..................................................................................13
Getting Ready to Print........................................................................................17
Loading Paper .....................................................................................................17
Choosing the Best Paper for the Job ............................................................17
Loading Your Paper ...................................................................................... 18
Inserting Print Cartridges .....................................................................................19
Connecting the Camera .......................................................................................21
Printing Basics...................................................................................................23
Printing from the Docked Camera .......................................................................23
Viewing Images to Print ................................................................................23
Viewing images .....................................................................................23
Viewing images on a TV ........................................................................23
Improving the Quality of Your Images ..........................................................24
Printing Images ............................................................................................24
Printing from Other Devices .................................................................................25
Computer ......................................................................................................26
About HP Image Zone and HP Instant Share ........................................26
Transferring to a Computer ...................................................................26
PictBridge-certified Camera ..........................................................................27
Printing from a PictBridge-certified Camera ..........................................27
Bluetooth Wireless Devices ..........................................................................27
Making the Bluetooth Connection .......................................................... 27
Printing from a Bluetooth Device ...........................................................27
Maintaining and transporting the printer..........................................................29
Cleaning and Maintaining the Printer ...................................................................29
Cleaning the Outside of the Printer ............................................................... 29
Cleaning the Print Cartridge .........................................................................29
Cleaning the Print Cartridge Contacts ..........................................................30
Printing a Test Page .....................................................................................30
Aligning the Print Cartridge ...........................................................................30
Updating the HP Photosmart Software ................................................................31
Storing the HP Photosmart GoGo Photo Studio and Print Cartridges .................32
Storing the HP Photosmart GoGo Photo Studio ...........................................32
Storing the Print Cartridges ..........................................................................32
Maintaining the Quality of Photo Paper ...............................................................33
Storing Photo Paper .....................................................................................33
Handling Photo Paper ..................................................................................33
Transporting the HP Photosmart GoGo Photo Studio .........................................33
Troubleshooting.................................................................................................35
Printer Hardware Problems .................................................................................35
Welcome
Thank you for purchasing an HP Photosmart 420 series GoGo Photo Studio! The
HP Photosmart GoGo Photo Studio is an innovative pairing of camera and printer in
one easy-to-use device. The HP Photosmart 420 series uses HP Real Life
technologies, such as red eye removal, to make it easy for you to get better prints with
or without a computer.
Note In this manual references to the printer mean the part of the GoGo
Photo Studio other than the camera.
This manual explains how to print from the HP Photosmart GoGo Photo Studio
without connecting it to a computer. To learn how to print from your computer, install
the HP Photosmart software and view the onscreen HP Photosmart Printer Help on
your computer. For more information on installing the software, see the setup
instructions that came in the box with the HP Photosmart GoGo Photo Studio.
Among other things, you'll learn how to:
Create beautiful borderless prints at the touch of a
button. See Printing Images.
Chapter 1
Quick Start or Setup Guide: The HP Photosmart 420 series GoGo Photo Studio
comes with setup instructions that explain how to set up the HP Photosmart
GoGo Photo Studio and install the HP Photosmart software. The Quick Start also
includes basic camera operation. The name of the document varies by country/
region.
HP Photosmart 420 series GoGo Photo Studio Printer User's Manual: The
Printer User's Manual is the book you are reading. This manual describes the
basic features of the HP Photosmart GoGo Photo Studio, explains how to use it
without connecting it to a computer, and contains hardware troubleshooting
information. In some countries/regions the User's Manual is provided in online
format on the HP Photosmart User's Manual CD.
HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help
describes how to use the HP Photosmart GoGo Photo Studio with a computer
and contains software troubleshooting information.
HP Photosmart 420 series GoGo Photo Studio Camera User's Manual: This
documentation explains how to use the HP Photosmart GoGo Photo Studio
camera to take pictures and includes troubleshooting and maintenance
information. In some countries/regions the camera documentation is provided
only in online format on the HP Photosmart User's Manual CD. In those countries/
regions the Quick Start includes basic printed instructions for both the camera
and the printer components.
After you have installed the HP Photosmart software on your computer, you can view
the onscreen Printer Help on your computer:
Windows PC: From the Start menu, select Programs (in Windows XP, select All
Programs) > HP > HP Photosmart 420 series > Photosmart Help.
Macintosh: Select Help > Mac Help in the Finder, then select Library >
HP Photosmart Printer Help for Macintosh.
Printer Parts
This section contains information only on the printer component of the HP Photosmart
420 series GoGo Photo Studio. For information on the camera, see the Camera
User's Manual.
Control panel: Control the basic functions of the printer from here.
Camera dock cover: Open this to dock the camera on the printer.
Output tray: Open this to print or to connect a PictBridge-certified digital camera or the
optional HP Bluetooth wireless printer adapter to the camera port on the front of the printer.
It should also be open if you want to use the remote control with the printer.
Chapter 1
Paper-width guide: Move to the width of the current paper to position the paper properly.
Camera port: Connect either a PictBridge-certified digital camera to this port or the
optional HP Bluetooth wireless printer adapter.
Rear of Printer
USB port: Connect the printer to a computer using the supplied USB cable here.
Video port: Connect the video cable here to use the printer with a television to view images.
Indicator Lights
1
Printer battery light: Solid green if the optional battery is installed and fully charged,
flashing if the battery is charging.
On light: Solid green if the printer is on, flashing if the printer is turning on or off.
Status light: Flashing red if there is an error or if some user action is required. An error
message on the camera Image Display describes the problem.
Print light: Solid green if the printer is ready to print, pulsing green if the printer is busy
printing.
Video status light: Solid green if you are viewing images on a connected television monitor.
Chapter 1
Control Panel
Save: Press to transfer images from the docked camera to a connected computer.
Zoom: Press Zoom + to enter Zoom mode. Each subsequent press increases the zoom
level. Pressing Zoom + when viewing thumbnails displays the current image at full size.
Pressing Zoom - when viewing a zoomed image decreases the zoom level. Pressing
Zoom - when viewing a image at the full size lets you view several images at the same
time as thumbnails.
Navigation buttons: Use the arrows to scroll through images or navigate the menus.
Press OK to open/close a menu or to select a menu option.
Print: Press to print the current image. Each additional press prints the same image again.
Video: Press to toggle between viewing images on an attached television monitor or on the
camera Image Display. The printer must be connected to a television by using the supplied
video cable.
HP Instant Share status: Displays the number of images (if any) selected for distribution
using HP Instant Share. For more information, see the Camera User's Manual.
DPOF print status: Displays the number of images already selected on the camera for
DPOF printing.
Battery indicator: Displays the charge levels of the camera batteries (top) and optional
HP Photosmart Internal Battery (bottom), if installed.
Navigation arrows: These arrows indicate there are other images you can browse through
by pressing or on the printer control panel.
Print box: Displays a check mark and number of copies of the current image being printed.
Index number: Displays index number of current image and total number of images on the
camera.
Chapter 1
10
Cover of the battery compartment: Open this cover on the bottom of the printer to insert
the optional HP Photosmart Internal Battery.
Internal battery compartment: Insert the optional HP Photosmart Internal Battery here.
Remote Control
1
Play/Pause
Navigation buttons: Use the arrows to scroll through images or navigate the menus.
Press OK to open/close a menu or to select a menu option.
Zoom + : Press to enter Zoom mode. Each subsequent press increases the zoom level.
Pressing Zoom + when viewing thumbnails displays the current image at full size.
Zoom - : Press Zoom - when viewing a zoomed image to decrease the zoom level. Press
Zoom - when viewing a image at the full size to view images as thumbnails.
Rotate
Print
again.
HP Instant Share : Press to open up the Share Menu on the camera. For more
information, see the Camera User's Manual.
: Press to rotate the current image. Disabled if the current image is a video clip.
: Press to print the current image. Each additional press prints the same image
Available Accessories
There are several accessories available for the HP Photosmart 420 series that
enhance its portability for printing anywhere, anytime. The appearance of the
accessories may vary from what is shown.
For camera accessories, see the Camera User's Manual.
11
Chapter 1
Accessory Name
Description
The HP Photosmart Internal Battery lets
you take the printer with you wherever
you go.
Battery Information
The HP Photosmart 420 series GoGo Photo Studio comes with batteries for the
camera and for the remote control. The optional HP Photosmart Internal Battery is
also available for the printer as a separate purchase. Both the printer battery light on
the control panel and the camera Image Display indicate the status of an installed
HP Photosmart Internal Battery, as follows:
GoGo Photo Studio connected to AC power
The printer battery light is on if the battery is fully charged, flashing if the battery
is charging
The camera Image Display shows a battery icon with plug if the battery is fully
charged and a battery animation if the battery is charging
GoGo Photo Studio running on battery
The printer battery light is off.
The camera Image Display shows nothing if the battery is fully charged.
The camera Image Display shows icons for Low, Very Low, and Empty.
Messages also appear on the camera Image Display.
12
For information on the camera batteries, see the Camera User's Manual (in the box or
in online format on the HP Photosmart User's Manual CD, depending on the country/
region).
The HP Photosmart GoGo Photo Studio remote control is intended primarily for
operating the printer when you view images on a connected television. This remote
uses a supplied CR2025 battery that you need to install.
13
Chapter 1
Print Menu
Playback Menu
Share Menu
Setup Menu
Help Menu
Tip The GoGo Photo Studio menus contain many useful commands and
options, but common functions, such as printing, are usually available with a
single button press on the printer control panel.
To use the GoGo Photo Studio menus:
1. Insert the camera in the camera dock on top of the printer. For more information
see Connecting the Camera.
2. Press OK on the printer control panel to access the menus. The Print Menu is
displayed initially.
To Navigate the Menus:
Press or on the printer to navigate through the menus (which appear as tabs
across the top of the camera Image Display). Press or to access the options
under each menu. Menu options that are not accessible are dimmed.
Press OK to select an option.
To change to a different menu, press until the current menu's tab is selected,
then press or to navigate through the menu tabs.
To exit the menus, select EXIT in the current menu and then press OK. You can
also press until the current menu tab is selected and then press OK.
The Menus
Print Menu
Remove Red Eyes: Select to remove red eyes from the current image. If this
menu option is disabled, the option is not possible with the current image.
Print All: Select to display the Print All options. Select Full Size and press
OK to print all the images in the camera, one borderless image per page.
You can also select 2 Photos per Page, 4 Photos per Page, or Print Index
14
to print the images using one of these alternate layouts. Select Help and
press OK to access help with this feature.
Print New: Select to display the Print New options. Select Full Size and
press OK to print new images in the camera taken since the last time the
camera was docked, one print per page. Select 2 Photos per Page, 4
Photos per Page, or Print Index to print the images using one of these
alternate layouts. Select Help and press OK to access help with this feature.
Passport Photo: Select to display the Passport Photo options. Select 2 x 2
inches, 35 x 45 mm, 25.4 x 36.4 mm, 36.4 x 50.8 mm, or 45 x 55 mm as a
passport photo size, then press OK. For more information, see To print
passport photos:. Select Help and press OK to access help with this feature.
This menu option is disabled if you are not currently viewing images.
Print test page: Select to print a test page containing information about the
printer that can help in troubleshooting problems. For more information, see
Printing a Test Page.
Clean cartridge: Select to clean the print cartridge. For more information,
see Cleaning the Print Cartridge.
Align cartridge: Select to align the print cartridge. For more information, see
Aligning the Print Cartridge.
EXIT: Select and press OK to exit the current menu.
Playback Menu: For more information, see the Camera User's Manual.
Delete: Press to display various deletion options. You can delete the current
image or all images from the camera. This option also lets you format the
internal memory or memory card (if installed).
Remove Red Eyes: Select to remove red eyes from the current image. If this
menu option is disabled, the option is not possible with the current image.
Rotate: Select to rotate the current image. This menu option is disabled if
you are not viewing images or the current image is a video clip.
Record Audio: Disabled when the camera is in the camera dock. For more
information, see the Camera User's Manual.
EXIT: Select and press OK to exit the current menu.
Share Menu: Select to access the HP Instant Share features available on the
camera. For more information, see the Camera User's Manual.
Print 1 copy: Disabled when the camera is in the camera dock. For more
information, see the Camera User's Manual.
Print 2 copies: Disabled when the camera is in the camera dock. For more
information, see the Camera User's Manual.
HP Instant Share Setup: Select to set up HP Instant Share on the camera.
For more information, see the Camera User's Manual.
EXIT: Select and press OK to exit the current menu.
Setup Menu: For more information, see the Camera User's Manual.
Display Brightness: Select Low, Medium, or High to change the screen
display contrast to suit current viewing conditions. You can extend the
battery life of the camera by setting this to Low.
Camera Sounds: Select to turn camera sounds On or Off. These are
sounds the camera makes when you take a picture, turn the camera on, or
press a button.
15
Chapter 1
16
Live View Setup: Select to turn the Live View option for the camera to Live
View On or Live View Off. This determines whether the camera displays a
live image or not when you first turn the camera on. Live View is functional
only when the camera is undocked.
Date/Time: Select to change the date and time on the camera.
USB Configuration: Select to set the camera to appear as a Digital
Camera or as a Disk Drive when directly connected to a computer through a
USB cable. When the camera is in the camera dock it always appears as a
digital camera and cannot be written to from the computer.
TV Configuration: Select to change the video signal sent to an attached
television to either NTSC or to PAL. The camera is set to send either an
NTSC or a PAL video signal according to the language and region you
selected when you set up the camera. The NTSC format is used primarily in
North America and parts of South America, Japan, Korea, and Taiwan. The
PAL format is used primarily in Europe, Uruguay, Paraguay, Argentina, and
parts of Asia. If your television accepts a video signal different than the
typical setting for your region, change the setting here.
Language (displayed as flags icon): Select to change the language setting.
Move Images to Card: Select to move images from the camera's internal
memory to the memory card inserted in the camera. When you install a
memory card in the camera, all new images are stored only on the card, and
any images stored in the cameras internal memory are not visible until you
take the card out. If you want to transfer all images in your camera to the PC,
first move the images from the cameras internal memory to the memory card
by using this option. This menu option is disabled if there are no images in
the internal memory or if no card is in the camera.
EXIT: Select and press OK to exit the current menu.
Help Menu: For additional help with the camera, see the Camera User's Manual.
Top Ten Printing Tips: Select to read the top ten printing tips.
Printer Accessories: Select to read about accessories available for the
printer.
Printer Control Panel: Select to read about using the printer control panel.
Print Cartridge: Select to read about using print cartridges.
Loading Paper: Select to read about loading paper.
Clearing Paper Jams: Select to read about removing a paper jam.
PictBridge cameras: Select to read about using PictBridge cameras with
the printer.
Connecting to a TV: Select to read about connecting the printer to a TV.
Saving Images: Select to read about saving images to a connected
computer.
Printer Battery: Select to read about using the optional
HP Photosmart Internal Battery with the printer.
Traveling with the printer: Select to read tips about taking the printer on the
road.
Getting assistance: Select to read how to obtain help with the printer.
EXIT: Select and press OK to exit the current menu.
You must load paper, insert a print cartridge, and connect a camera with images in its
internal memory or on its memory card before you can print.
Loading Paper
Learn how to choose the right paper for your print job and how to load it into the In
tray for printing.
www.hpshopping.com (U.S.)
www.hpshopping.ca (Canada)
www.hp.com/eur/hpoptions (Europe)
www.hp.com (All other regions/countries)
To get the best results from the printer, choose from these high-quality HP photo
papers.
To Print
HP Photo paper
HP Everyday photo paper
17
Chapter 2
In tray
Paper-width guide
Output tray
To load paper:
1. Open the Output tray. The In tray opens automatically.
2. Load up to 20 sheets of paper with the print side or glossy side facing towards the
front of the printer. If you are using tabbed paper, insert it so the tabbed end
feeds in last.
3. Adjust the paper-width guide to fit close to the edge of the paper without bending
the paper.
18
Full-color prints
HP Tri-color (7 ml)
HP Tri-color (14 ml)
HP Gray Photo
HP Tri-color (7 ml)
HP Tri-color (14 ml)
HP Tri-color (7 ml)
HP Tri-color (14 ml)
Caution Check that you are using the correct print cartridge. HP cannot
guarantee the quality or reliability of non-HP ink. Printer service or repairs
required as a result of printer failure or damage attributable to the use of nonHP ink will not be covered under warranty.
For best print quality, HP recommends that you install all retail print cartridges before
the date stamped on the box.
19
Chapter 2
20
21
Chapter 2
22
Printing Basics
The HP Photosmart 420 series GoGo Photo Studio lets you produce amazing prints
without even going near a computer. After setting up the printer using the setup
instructions that came in the box, you are just a few steps away from printing your
images. This section describes:
or
23
Chapter 3
Viewing images on a TV
You can attach the HP Photosmart 420 series to a television monitor to view and
select the images that you want to print.
To view images on a television
1. Connect the printer to the television monitor by using the supplied video cable.
2. Turn the television monitor on and change the television setting to receive input
from the HP Photosmart GoGo Photo Studio. For more information, see the user
manual that came with the television.
3. Press the Video button on the printer control panel.
4. Press the arrow buttons on the printer or on the remote to browse the images. To
view images in an automatic slide show, press Play/Pause on the remote. Press
Play/Pause again to return to viewing images one at a time. For more information
on the remote, see Remote Control.
Printing Images
This section describes some of the most common printing tasks. Make sure you have
loaded photo paper, inserted a print cartridge, and placed the camera in the camera
dock before you try to print.
24
Note Do not undock the camera while printing. If you undock the camera
while printing, all print jobs are cancelled.
To print the current image:
1. Press or to browse to the image you want to print.
2. Press Print once for each copy of the current image you want to print. Press
Cancel to cancel the current print job.
To print only new images:
Note New images are images taken since the last time the camera was
docked.
1.
2.
3.
25
Chapter 3
Computer
You will need to transfer your images to the computer before you can use them with
the HP Photosmart software that lets you print from a computer. For more information,
see Transferring to a Computer.
For information on installing the HP Photosmart software, see the setup instructions
that came in the box with the printer. The HP Photosmart software includes the
interface that appears whenever you print from a computer.
Be sure to download the latest software update every couple of months to ensure you
have the latest features and improvements. For more information, see Updating the
HP Photosmart Software.
Note The onscreen HP Photosmart Printer Help provides more information
on the many print settings available when you print from a computer. To learn
how to access the onscreen help, see Finding More Information.
Use your images for creative projects, such as scrapbooking albums, greeting
cards, and iron-on transfers
Organize your images in albums and search through them by keyword and dates
(Windows only)
Edit and enhance your images by adding text or doing color correction
Share your images online through HP Instant Share with family and friends
For more information on the HP Image Zone, explore the onscreen HP Photosmart
Printer Help.
Use HP Instant Share to share images with friends and relatives using e-mail, online
albums, or an online photo finishing service. The printer must be connected through a
USB cable to a computer with Internet access and have all the HP software installed.
If you try to use HP Instant Share and do not have all the required software installed
or configured, a message prompts you through the required steps. For more
information on HP Instant Share, see the Camera User's Manual.
Transferring to a Computer
You can transfer images to a computer from the HP Photosmart 420 series if you
have set up a USB connection between the two devices and have installed the
HP Photosmart software. For more information, see the setup instructions that came
in the box. You'll need to transfer the images to your computer in order to use them in
image editing software, such as the HP Image Zone.
To transfer images to a computer:
1. Turn off the camera if it is on.
2. Dock the camera on top of the printer.
3. Press Save.
4. Follow the prompts on the computer.
26
PictBridge-certified Camera
You can print images by connecting a PictBridge-certified digital camera directly to the
camera port of the printer with a USB cable. When you print from a digital camera, the
printer uses the settings that you selected on the camera. For more information, see
the documentation that came with the camera.
Printing from a PictBridge-certified Camera
Using a PictBridge-certified camera with the printer is easy and fast.
Note Make sure the GoGo Photo Studio camera is not docked before
connecting a second PictBridge-certified camera to the camera port. You can
only have one camera connected at a time.
To print using a PictBridge-certified camera:
1. Turn on the PictBridge-certified digital camera and select the images you want to
print.
2. Load photo paper in the printer.
3. Make sure the camera is in PictBridge mode, then connect it to the camera port
on the front of the printer using the USB cable that came with the PictBridgecertified camera.
Once the printer recognizes the PictBridge-certified camera, the selected images
print automatically.
27
Chapter 3
28
Turn off the printer, then disconnect the power cord from the back of the printer.
If you installed the optional HP Photosmart Internal Battery in the printer, remove
it, then replace the battery compartment cover.
Wipe the outside of the printer with a soft cloth that has been lightly moistened
with water.
Caution 1 Do not use any type of cleaning solution. Household cleaners and
detergents may damage the printers finish.
Caution 2 Do not clean the interior of the printer. Keep all fluids away from
the interior.
5.
6.
29
Chapter 4
If you complete all three levels of cleaning using this procedure and you still notice
white streaks or missing colors on the test page, you may need to clean the print
cartridge copper-colored contacts. For more information, see Cleaning the Print
Cartridge Contacts.
Note If the cartridge or printer has been recently dropped, you may also see
white streaks or missing colors in your prints. This problem is temporary and
clears up within 24 hours.
Lightly moisten a cotton swab with distilled water and squeeze any excess water
from the swab.
Gently wipe the copper-colored contacts with the cotton swab.
Caution Do not touch the ink nozzle. Touching the ink nozzle will result
in clogs, ink failure, and bad electrical connections.
6.
7.
30
does not print correctly when you installed a new print cartridge, use the following
procedure to align the print cartridge.
1.
2.
3.
4.
The check marks verify that the print cartridge is installed correctly and
functioning properly.
If an x appears to the left of any of the bars, align the print cartridge again.
If the x still appears, replace the print cartridge.
From the Windows Start menu, select Programs (in Windows XP, select All
Programs) > Hewlett-Packard > HP Software Update. The HP Software
Update window opens.
31
Chapter 4
2.
Click Check Now. HP Software Update searches the HP website for software
updates. If the computer does not have the most recent version of the
HP Photosmart software installed, a software update appears in the HP Software
Update window.
Note If the computer has the most recent version of the HP Photosmart
software installed, the following message appears in the HP Software
Update window: No updates are available for your system at this time.
3.
4.
5.
If a software update is available, click the checkbox next to the software update to
select it.
Click Install.
Follow the onscreen instructions to complete the installation.
Close the In and Output tray doors when the printer is not in use.
Store the printer indoors out of direct sunlight in a place without temperature
extremes.
If the printer and print cartridge have not been used for one month or more, clean
the print cartridge before printing. For more information, see Cleaning the Print
Cartridge.
If you are storing the printer for a long period of time and the optional
HP Photosmart Internal Battery is installed, remove the battery from the printer.
32
Caution Make sure the printer completes its power-down cycle before you
unplug the power cord or remove the internal battery. This allows the printer to
store the print cartridge properly.
Follow these tips to help maintain HP print cartridges and ensure consistent print
quality:
When you remove a print cartridge from the printer, store it in a print cartridge
protector to prevent the ink from drying out.
In some countries/regions the cartridge protector is not included with the printer,
but comes with the HP Gray Photo cartridge that can be purchased separately. In
other countries/regions, the protector is included with the printer.
Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (1535 degrees C or 5995
degrees F).
Do not remove the plastic tape covering the ink nozzles until you are ready to
install the print cartridge in the printer. If the plastic tape has been removed from
the print cartridge, do not attempt to reattach it. Reattaching the tape damages
the print cartridge.
Store the photo paper in its original packaging or in a resealable plastic bag.
Store the packaged photo paper on a flat, cool, and dry surface.
Return unused photo paper to the plastic bag. Paper left in the printer or exposed
to the elements may curl.
33
Chapter 4
2.
3.
Remove the camera from the camera dock and close the camera dock door.
Remove all paper from the In and Output trays, close the Output tray, and then
close the In tray.
Note Make sure the printer completes its power-down cycle before you
unplug the power cord. This allows the printer to store the print cartridge
properly.
4.
5.
6.
Paper
Power cord
The HP Photosmart 420 series GoGo Photo Studio digital camera
Extra print cartridges (if you plan to print a lot)
Optional printer accessories you plan to use, such as the battery or HP Bluetooth
wireless printer adapter
If you are going to connect the printer to a computer, bring the USB cable and
HP Photosmart software CD
Note If you do not take the documentation with you, be sure to write down the
correct pen numbers for the country/region you plan to visit or purchase
enough print cartridges before you go.
34
Troubleshooting
The HP Photosmart 420 series GoGo Photo Studio is designed to be reliable and
easy to use. This section answers frequently asked questions about using the printer
and printing without a computer. It contains information about the following topics:
For troubleshooting information about using the HP Photosmart software and printing
from a computer, see the onscreen HP Photosmart Printer Help. For information
about viewing the onscreen Printer Help, see Finding More Information.
For information about troubleshooting issues involving the HP Photosmart 420 series
camera, see the Camera User's Manual.
Solution
Check the camera Image Display for instructions. If you have a digital
camera connected to the printer camera port or the bundled camera in the
camera port, check the camera screen for instructions. If the printer is
connected to a computer, check the computer monitor for instructions.
Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
35
Chapter 5
Solution
Check the camera Image Display for instructions. If you have a digital
camera connected to the printer or the bundled camera in the camera dock,
check the camera screen for instructions. If the printer is connected to a
computer, check the computer monitor for instructions.
Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
If the Status light continues to flash, go to www.hp.com/support or contact
HP Customer Care.
36
Note This is not an issue when HP Image Zone or Image Capture is set
as the default image transfer application.
Solution
The printer does not find and display the images on the camera memory card or
internal memory.
Solution
Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
The memory card may contain file types the printer cannot read directly from
the memory card. This is only an issue when using a PictBridge-certified
camera with the camera port on the front of the printer.
Save the images to a computer, then print them from the computer. For
more information, see the documentation that came with the camera and
the onscreen HP Photosmart Printer Help.
The next time you take pictures, set the digital camera to save them in a
file format the printer can read directly from the memory card. For a list
of supported file formats, see Printer Specifications. For instructions on
setting the digital camera to save images in specific file formats, see the
documentation that came with the camera.
The image filenames have changed from the original filenames assigned to
them by the camera. Make sure the filenames comply with the standard file
naming convention and structure used by the camera.
37
Chapter 5
Solution Move the images from the camera's internal memory to the camera's
memory card. To do this, press OK to access the menu tabs. Navigate to the
Setup Menu, select Move Images to Card, then press OK.
You can also remove the memory card and then redock the camera. This forces
the HP Photosmart GoGo Photo Studio to read the internal memory of the camera.
The optional HP Photosmart Internal Battery is installed in the printer, but the
printer will not turn on using battery power.
Solution
The battery may need to be charged. Plug in the printer power cord to
charge the battery. The printer battery light flashes green to indicate that the
battery is charging.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
The optional HP Photosmart Internal Battery is installed in the printer, but it will
not charge.
Solution
Unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
38
For more information on how to install the battery, see the documentation
that came with the battery.
Check that the printer power cord is securely connected to both the printer
and the power source. When the printer is turned off, the printer battery light
on the control panel flashes green to indicate that the battery is charging.
Turn on the printer. The printer battery light flashes on the control panel to
indicate that the battery is charging.
An empty battery should fully charge in approximately four hours when the
printer is not in use. If the battery still does not charge, replace it.
The printer makes noises when I turn it on, or starts making noises on its own
after it has been sitting unused for a while.
Solution The printer may make noises after long periods of inactivity
(approximately 2 weeks), or when its power supply has been interrupted and then
restored. This is normal operationthe printer is performing an automatic
maintenance procedure to ensure that it produces the best quality output.
The printer does not recognize the PictBridge camera connected to the camera
port.
Cause The HP Photosmart 420 series GoGo Photo Studio camera was already
in the camera dock when you connected the PictBridge camera to the camera
39
Chapter 5
port. The printer only recognizes one camera at a time. Or the PictBridge camera
connected to the camera port was not on.
Solution Disconnect both cameras, then connect the PictBridge camera to the
camera port using the USB cable that came with the camera. If only the
PictBridge camera is connected to the camera port, make sure it is turned on.
Printing Problems
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at www.hp.com/support.
40
41
Chapter 5
You may not have any paper in the In tray. Check that paper is loaded
correctly in the In tray. For paper-loading instructions, see Loading Paper.
The paper may have jammed while printing. See the following section for
instructions on clearing a paper jam.
42
The images I marked for printing in the digital camera do not print.
Solution Some PictBridge-certified digital cameras let you mark images for
printing both in the camera's internal memory and on the memory card (DPOF). If
you mark images in the internal memory, and then move images from the
camera's internal memory to the memory card, the marks may not transfer. Mark
images for printing after you transfer them from a digital camera's internal
memory to the memory card. This is not true of the HP Photosmart GoGo Photo
Studio camera.
Make sure you select Yes when you first dock the camera and are prompted
about printing marked images.
43
Chapter 5
or memory card. The print and red eyes removal options are disabled for
these images.
Error Messages
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at www.hp.com/support.
44
The following error messages may appear on the camera Image Display when the
camera is docked on top of the printer. Follow the instructions to resolve the problem.
Error message: Open output door or clear paper jam, then press OK.
Solution To clear a paper jam, try the following:
If the paper came part way through the front of the printer, gently pull the
paper towards you to remove it.
If the paper did not come part way through the front of the printer, try
removing it from the back of the printer:
Remove the paper from the In tray, then pull down on the In tray to open
it fully to a horizontal position.
Gently pull the jammed paper to remove it from the back of the printer.
Lift the In tray up until it snaps back into paper-loading position.
If you cannot grasp the edge of the jammed paper to remove it, try the
following:
Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the
printer, unplug the printer power cord. Wait about 10 seconds, then plug
the power cord back in.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord, if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds,
then reinstall the battery. If desired, plug in the power cord.
Turn on the printer. The printer checks for paper in the paper path and
will automatically eject the jammed paper.
Press OK to continue.
45
Chapter 5
46
Specifications
This section lists the minimum system requirements for installing the HP Photosmart
software, and provides selected printer specifications.
For a complete list of specifications for the HP Photosmart GoGo Photo Studio
camera, see the Camera User's Manual (in the box or in online format on the
HP Photosmart User's Manual CD, depending on the country/region).
System Requirements
Component
Windows PC Minimum
Macintosh Minimum
Operating System
Processor
G3 or greater
RAM
64 MB (128 MB
recommended)
128 MB
500 MB
150 MB
Video Display
CD-ROM Drive
4x
4x
Browser
Microsoft Internet
Explorer 5.5 or later
Printer Specifications
Category
Specifications
Connectivity
JPEG Baseline
Margins
Media Sizes
47
Chapter 6
(continued)
Category
Specifications
Photo paper with tab 10 x 15 cm with 1.25 cm tab
(4 x 6 inches with 0.5 inch tab)
Index cards 10 x 15 cm (4 x 6 inches)
A6 cards 105 x 148 mm (4.1 x 5.8 inches)
L-size cards 90 x 127 mm (3.5 x 5 inches)
L-size cards with tab 90 x 127 mm with 12.5 mm
tab (3.5 x 5 inches with 0.5 inch tab)
Photo paper 10 x 30 cm (4 x 12 inches)
The following media sizes are supported only
when printing from a computer: Hagaki,
101 x 203 mm (4 x 8 inches), 10 x 30 cm
(4 x 12 inches)
Media Types
Paper (photo)
Cards (index, A6, L-size)
Environmental
Specifications
Paper Tray
Power Consumption
U.S.
Printing: 12.3 W
Idle: 6.29 W
Off: 4.65 W
International
Printing: 11.4 W
Idle: 5.67 W
Off: 4.08 W
48
HP Tri-color (7 ml)
(continued)
Category
Specifications
HP Tri-color (14 ml)
HP Gray Photo
Note The cartridge numbers you can use with
this printer appear on the back cover of the
printed Printer User's Manual. If you have already
printed several times, you can also find the
cartridge numbers in the HP Photosmart
software. For more information, see Inserting
Print Cartridges.
49
Chapter 6
50
HP Customer Care
Note The name of HP support services may vary by country/region.
3.
4.
Check the documentation that came with the printer. For more information, see
Finding More Information.
If you are unable to solve the problem using the information in the documentation,
visit www.hp.com/support to do the following:
Access online support pages
Send HP an e-mail message for answers to your questions
Connect with an HP technician by using online chat
Check for software updates
Support options and availability vary by product, country/region, and language.
Contact your local point of purchase. If the printer or camera has a hardware
failure, you will be asked to bring the device to where you purchased it. Service is
free during the limited warranty period. After the warranty period, you will be
quoted a service charge.
If you are unable to solve the problem using the onscreen Help or HP websites,
call HP Customer Care using the number for your country/region.
51
Chapter 7
Placing a call
Call HP Customer Care while you are near the computer and printer. Be prepared to
provide the following information:
52
Index
A
accessories 11, 33
aligning print cartridges 30
alignment page 30
B
batteries
compartment 10
model 12
black-and-white prints 19
Bluetooth
printing 27
troubleshooting 44
wireless printer adapter 12
buttons 8
C
cameras
images do not print 43
port 5
carrying case
model 12
transporting
HP Photosmart GoGo
Photo Studio 33
cartridges. See print cartridges
cleaning
print cartridge contacts 30
print cartridges 29
printer 29
computer
printing from 3
system requirements 47
control panel 8
cropping an image 24
Customer Care 51
D
digital cameras. See cameras
docking the camera 21
documentation
guides 4
onscreen Printer Help 4
setup instructions 4
documentation, printer 3
E
error messages
O
onscreen Help
44
F
file formats, supported 47
G
GoGo Photo Studio
menu 13
H
help. See troubleshooting
help, onscreen 3
HP Photosmart GoGo Photo
Studio
accessories 33
storing 32
transporting 33
using handle 33
HP Photosmart software
updating 31
HP Real Life technologies 24
HP Software Update 31
I
images
cropping 24
improving quality 24
removing red eye 24
transferring to a computer
26
viewing for print 23
viewing in slide show 24
viewing on a TV 24
zooming 24
zooming and cropping 24
ink cartridges. See print
cartridges
ink level, checking 30
L
lights 7
loading paper 18
M
menu, GoGo Photo Studio
P
paper
buying and choosing 17
loading 18
maintaining 17, 33
specifications 47
trays 5
troubleshooting 41
paper jams 16, 42, 45
passport photos 24
print cartridges
aligning 30
choosing 19
cleaning 29
cleaning contacts 30
storing 32
testing 30
printer
accessories 11
cleaning 29
documentation 3, 4
error messages 44
parts 5
specifications 47
printing
all images 24
basics 23
borderless prints 24
from a computer 26
from Bluetooth wireless
devices 27
from computer 3
from other devices 25
from PictBridge-certified
camera 27
help 16
new images 24
passport photos 15, 24
test page 30
prints
print cartridges, choosing
19
13
53
Q
quality
images 24
photo paper 33
printing test page 30
troubleshooting 43
R
red eyes removal 24
remote control 11, 39
S
slide show 24
specifications 47
storing
HP Photosmart GoGo
Photo Studio 32
photo paper 33
print cartridges 32
system requirements 47
T
test page 30
transporting HP Photosmart
GoGo Photo Studio 33
transporting printer 11
trays, paper 5
troubleshooting
Bluetooth 44
Customer Care 51
error messages 44
flashing lights 35
paper problems 41
quality problems 43
U
USB
port 5
specifications
47
Z
zooming an image 24
54
Regulatory notices
Hewlett-Packard Company
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by HewlettPackard Company may cause harmful interference, and void your authority to operate this equipment. Use of a shielded data
cable is required to comply with the Class B limits of Part 15 of the FCC Rules.
For further information, contact: Hewlett-Packard Company, Manager of Corporate Product Regulations, 3000 Hanover
Street, Palo Alto, CA 94304, (650) 857-1501.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, can cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
#95 or #97
Tri-color
Western Europe
#343 or #344
Tri-color
#135 or #134
Tri-color
China, India
Gray
Worldwide
#855 or #857
#100
www.hp.com/support
*Q6366-90190*
*Q6366-90190*
Q6366-90190