ITIL Reference

Topics

Names of ITIL Service life

cycle stages, Processes
and Functions
Basics of Incident
management
Basics of Problem
management

URL -Broad URL References

(Url references are only indicative, detailed study of ITIL documentation is
recommended)
http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library

http://blog.itsmartdesk.com/incident-management-basics/
http://www.itlibrary.org/index.php?page=Problem_Management