Netbackup 7.6.0.4 patch update on Solaris hangs after ./NB_update.install... http://www.symantec.com/connect/blogs/netbackup-7604-patch-update-s...

Backup and Recovery Community Blog

Netbackup 7.6.0.4 patch update on Solaris hangs after
./NB_update.install
Created: 01 Dec 2014 Updated: 01 Dec 2014

Anuj Kr

PARTNER ACCREDITED

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Issue
Netbackup 7.6.0.4 patch update on Solaris hangs after ./NB_update.install with no error logged:
After you enter ./NB_update.install, cursor will remain on blank space with no progress for hours.
Example:
root@xxxx:/usr/openv/source# ./NB_update.install

Environment
Solaris Sparc

Cause
Netbackup telemetry process keep the upgrade process hung
root 29820 29748 0 15:29:40 pts/8

0:00 /usr/openv/netbackup/bin/nbtelemetry --collector=nb-install --upload

--define=e

Solution
Solaris:
Options 1 (which I used):
- run patch update:
root@xxxx:/usr/openv/source# ./NB_update.install
- now Login to same server through another putty session and stop netbackup server. Also kill process running
nbtelemetry:
root@xxxxx:~# /usr/openv/netbackup/bin/bp.kill_all
Looking for NetBackup processes that need to be terminated.
Stopping nbcssc...
Stopping bpcompatd...
The following processes are still active
root 29820 29748 0 15:29:40 pts/8

0:00 /usr/openv/netbackup/bin/nbtelemetry --collector=nb-install

--upload --define=e

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1/28/2015 1:25 PM

Netbackup 7.6.0.4 patch update on Solaris hangs after ./NB_update.install... http://www.symantec.com/connect/blogs/netbackup-7604-patch-update-s...

Do you want this script to attempt to kill them? [y,n] (y)

Killing remaining processes...
Looking for Media Manager processes that need to be terminated.
Stopping ltid...
Stopping vmd...
Stopping tldcd...
Looking for more NetBackup processes that need to be terminated.
Stopping mtstrmd...
Stopping bpcd...
Stopping vnetd...
- Once the nbtelemetry process is killed, patch upgrade will give below information/warning and will proceed without
any issues:
.
/NB_update.install: line 635: 29820: Terminated
INFO:
NetBackup Product Improvement Program: upload yes, exit status 271.
Checking for required system conditions...
Options 2:
You can set the attribute to YES or NO. The attribute is called TELEMETRY_UPLOAD.
In NetBackup you can set it using bpsetconfig. The attribute is stored in bp.conf for NetBackup on Unix and Linux
platforms,

Blog Entry Filed Under:

Backup and Recovery, Backup and Recovery Community Blog, NetBackup - 7.6, NetBackup, Install, Patch
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1/28/2015 1:25 PM