Jessica Chiu

11F , No 398 Sec. 1. Bin Hai Rd.

Tan Shui District
New Taipei City, Taiwan 251

09637701760
Jessica7321@hotmail.com

Education
American Language Institute- California State University, Long Beach
TEFL (Teaching English as a Foreign Language) Specialist
160 hours of training included:

July 2013

Professional TEFL Trainer (Basic skills, lesson planning, classroom methods)

Guest Lecturers (Special topics such as Teaching with Games and One-on-One Tutoring)
Class Observations at the Intensive English Program (Listening/Speaking, Grammar, Reading/Writing, Pronunciation)
Tutoring Experiences with English Language Learners (One on one and small groups)

Practice Teaching listening and speaking lessons (group/individual) to English Language learners in the American
Language Institute and also children, ages 4 to 8

California State University, Long Beach,

Bachelor of Arts in Communication Studies, Cum Laude

May 2013

Experience
American Language Institute- California State University, Long Beach
Homework Tutor
Volunteered as a tutor in all skill areas in the Homework Lab
Helped students with editing and reviewing assignments
Worked in motivating students and clarification of material

June 2013 July 2013

April 2012 - May 2013

California Dealer Training School, Monterey Park, CA
Instructor and Assistant
Assisted in the preparation for interviews through English conversation practice and review of technical vocabulary

Instructed students on basic skills and procedures in preparation for their job.

Answered any inquiries and dealt with admission procedures

Regent Hotel, Taipei, Taiwan

Taipan Executive Floor Receptionist
Assisted in daily check-in & check-out of executive floor and V.I.P guests

May 2014-December 2014

Managed the executive lounge, meeting rooms and answered guest inquiries on a daily basis
Created a welcoming environment for guests from various cultures and assisted in translation services, as well as fulfilling
requests to the best of my ability

Skills

Communication: Able to listen and interpret others, as well as effectively demonstrate verbal and written skills
Customer Service: Patient and attentive to each guest and able to organize tasks in an efficient manner
Adaptability: Able to work under pressure in fast paced environments and always willing to learn new things.
Conflict Resolution: When issues arise, I handle conflict in an orderly manner and I try to see from other peoples
perspectives