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Active Listening

(sample)
Looks Like

Head Nodding
Eye Contact
Sitting still
Facing the speaker
Leaning forward
Taking notes

Sounds Like_____

Encouragingo Hmm; yes; I see; Then what?


Clarifyingo Did you mean?
o How long has this been
happening?
Restatingo You said..
o I heard you say
Summarizingo You told me 3 things
o So you think.
Reflecting- (emotions)
o You seem frustrated
o That made you happy

Christy Lendman (October, 2008), RFB&D/Lavelle Fund for the Blinds EVS teacher training.

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