USER PERCEPTION OF NET BANKING.

We are students of management faculty undertaking a study on user

perception of net banking. Kindly spare some time to fill this questionnaire.
We assure you that this information will be used for academic purpose
only.

1) Do you use net banking?

o Yes
o No

2) If YES, how frequently are you using net banking?

o Daily
o Weekly
o Monthly
o Others please specify______________________
3) If NO, what are the reasons for which you are not using net banking?
o Risky
o Not knowing about net banking
o Not knowing how to use internet
o Not provided by bank
o Others please specify___________________________
If NO, go to question number [12(b)]

4) How did you come to know about net banking?

o News
o Advertisement through media
o Internet
o Bank
o Family
o Friends
o Others, please specify____________________
5) Name the banks whose net banking services you are using?
_____________________________________________

6) Why do you use net banking?

o
o
o
o

Time saving
Saves transportation cost
24X7 accessibility
Others, please specify
__________________________

7) For which type of transaction are you using net banking?

o Online payment
o Online recharge
o Online forex
o Online trading
o Online money transfer
o Others, please specify

8) Are you satisfied with internet banking?

o Yes
o No
o Cant say
9) How was your experience while using net banking?
o Good
o Average
o Bad
10)How will you rate net banking?
o -2
o -1
o 0
o 1
o 2
(-2= highly negative; 2=negative; 0= neutral; 1= positive; 2= highly positive.)

11) Suggestions /Feedback to improve online banking services.

_____________________________________
_____________________________________
_____________________________________
_____________________________________

12)Will you be interested in using net banking in future?

(a)

If YES, then why and for which service?

(b)

If NO, then why?

___________________________________________________

13)What would encourage you to use more online banking services?

o Rewards
o Simple to use
o Higher security
o Free transactions
o Others please specify

Please rate the following statements according to your opinion

1)
2)
3)
4)
5)

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

14)Online banking is convenient to use.

( )
15)Online banking services are trustworthy.
( )
16)Risk in online banking is same as traditional banking.
( )
17)Other than online banking, how do you use internet?
Please specify.
________________________________________
________________________________________
________________________________________
Other information
Name:- ________________________
Phone number (M):- _________________________
E-Mail id:- __________________________________

Age:o
o
o
o

18 - 30
31 - 45
46 - 60
>60

Education:o
o
o
o
o

Schooling
Graduate
Post graduate
Professional
Others please specify_____________________

Profession:o Student
o Service
o Business
o Professional
o House wife
o Retired

Annual income (in Rs.):o < 10,00,000

o 10,00,000 20,00,000
o > 20,00,000