Professional Documents
Culture Documents
11.
12.
13.
14.
15. Links to related Problem Records (if any outstanding Problems exist, to which the new Incident is able to be
attributed)
16. Activity log
1. Date and time
2. Person in charge
3. Description of activities
17. Resolution and closure data
1. Resolution time and date
2. Closure time and date
3. Closure categories (if required, revised product and Incident categorizations)
Bron:
http://wiki.en.it-processmaps.com/index.php/Checklist_Incident_Record