Retos y

tendencias

IT Transformation
Cloud
Computing

New Social
and App Patterns

Compute
Storage
Network
Consumerization
of IT

Data
Explosion

IT Industry Trends

Hybrid Cloud
Computing

Source: http://www.gartner.com/technology/research.jsp (Insight on IT)

Managed by Microsoft

IT can focus on

Some collaboration required

Change management
Hardware, software and infrastructure
maintenance
Incident management
Problem management

End user communications

End user support/management
Innovation on LOB applications
The important stuff

Problem isolation
In some cases resolution
End user readiness