LE202 ENGLISH FOR BUSINESS MANAGEMENT

SEMESTER AUGUST-DECEMBER 2014

ASSIGNMENT:
BUSINESS REPORT
Group Members:
Tan Yin

B2012-0040

Lim Soo Ying

B2012-0055

Lin

B2012-0056

Debra Tan Yoong Yoong

B2012-0057

Lecturer:
Ms. Cynthia Ng
Due Date:
5th November 2014

REPORT ON THE DETERIORATION OF EDUCATION QUALITY

IN GOLDEN TROPHIES COLLEGE

Prepared for
Ms Cynthia Ng
Human Resource Manager
Golden Trophies College Ltd
Malaysia

Prepared by
Ms Tan Yin
Human Resource Staff
Golden Trophies College Ltd
Malaysia
Ms Jereni Lim
Human Resource Staff
Golden Trophies College Ltd
Malaysia
Ms Lini
Human Resource Staff
Golden Trophies College Ltd
Malaysia
Ms Debra Tan
Human Resource Staff
Golden Trophies College Ltd
Malaysia

25th September 2014

1. Introduction
Golden Trophies College (GTC) is a well-known college in Penang that provides high
quality education especially for Diploma and Degree business programmes. For the past 24
years, many students, no matter for Diploma or Degree, had graduated with flying colours.
GTCs graduates held an excellent CGPA record of 3.5 and above each year. They stated that
their superior performances were never been this easy without all the effort exerted by the
devoted lecturers. Besides, parents had shown their appreciation and gratitude over the
lecturers hardworking.
However, the performance of the students had decreased for the past two years. The
top management show their concerns on this matter as it may negatively affect the reputation
of the college. Thus, a research team was formed by the Human Resources Manager to
investigate the reason lied behind deterioration of the education quality and provide
resolution for this problem.
To identify the source of the problem, all the complaint forms were studied and
analysed for further information. Besides, the previous meeting minutes and other related
reports and studies done previously by the college were analysed and referred to prepare this
report.
The following issues related to lecturers were identified and they were believed to be
the major causes for the recent drop of the students performance:
i.

Lack of affirmation and incentives.

ii.

Punctuality.

iii.

Responsibility.

iv.

Laziness.

Further elaboration on these issues will be presented in the following pages.

2. Findings
2.1.Lack of affirmation and incentives.

2.2.Punctuality

2.3.Responsibility

2.4.Laziness

3. Conclusion
3.1.Lack of affirmation and incentives.

3.2.Punctuality

3.3.Responsibility

3.4.Laziness

4. Recommendation
4.1.Lack of affirmation and incentives.

4.2.Punctuality

4.3.Responsibility

4.4.Laziness

5.