1 Xerox - The Benchmarking Story

Discussion questions are included in the case.

2 Case - Suzlon's Blade recall

a.
Describe the situation and the issues involved from the perspective of the customer,
Quality Head of Suzlon, Operations Head of Suzlon, and CEO of Suzlon.
b.

What are the direct and indirect costs associated with the recall?

c.

What steps should Suzlon take to prevent recurrence of similar incidents?

d.
What additional steps do you think Suzlon should have initiated in response to the
problem?

3 Indian Auto Component Industry

a.
Give your views on the following
'The Indian Auto Component Industry: Competing through Costs or Capabilities'
b.
What needs to be done by the Auto component industry & the Govt. to take Indian Auto
components Industry Global.
c.
Indian auto component manufacturers have focused on joint ventures, overseas
acquisitions, and establishment of manufacturing units as a means to growth. What advantages
would Indian auto manufacturers gain by entering into foreign markets?
d.
Discuss the possible challenges that Indian auto manufacturers are likely to face in
foreign markets.

4 ITC HR! Case Challenge

1.
This was a case given by ITC during 2013 for a competition to MBA students at leading
management schools.
2.

Discussion questions are a part of the case.

5 Harward Toyota
1. Was Toyota handling seat defects correctly on the line? Is Andon a bad thing?
2. Was Toyotas method of handling seat defect cars really a legitimate expectation of TPS
(Toyota Production System) or was it a dangerous deviation from TPS?
What should Toyota do for upbringing of seat supplier

6 Infosys Global Delivery Model

a.
Study and analyze the operational aspects of the Global Delivery Model (GDM) of
Infosys
b.

Analyze how GDM emerged as a source of competitive advantage to Infosys

c.

Discuss the factors that contributed to the success of GDM

d.

Examine the challenges faced by Infosys from foreign and Indian software companies.