Replying to Inquiries

Replying to inquiries is the first step of the succeed of

sales transaction. Thus, what are inquired by the purchaser
(buyer) must be fully concerned.
Catalogue, price-list, samples of products which are
required must be enclosed in a letter with a gratitude and an
expectation to have a further cooperation in the future
between the two sides.
Replying the inquiries means to reply the information
concerning the products which are required and also to give
images to the future purchaser.
Considering how important the letter of inquiry is for a
company, therefore it must be replied as soon as possible.

A. Opening Paragraph
- Thank you for your letter of .. Inquiring
about our catalogues, price-list and terms
of payment.
- With reference to your letter of ..
inquiring about our catalogues, price-list
and terms of payment.
- In reply to your letter of .. Inquiring about our
catalogues, price-list and samples o our promotional
gifts.
- Many thanks to your letter of .. (date) As requested,
we enclosed here with our latest catalogues and
price-list.

B. Sending or enclosing
- We have pleasure in sending/enclosing our
catalogues and price-list.
- We are sending our catalogues, price-list and
terms of payment.
- We should be pleased to enclose / send our
catalogues and price-list.
C. Closing Paragraph
- We look forward to receiving your first order
- We look forward to receiving a trial order from you.
- We are allowing special terms to customers who
place orders before the end of this year.
- We appreciate your prompt reply.

PT. MULTI JAYA ABADI

Jln. Maphilindo 132B
Surabaya 29076
20th May, 2006
Your ref:
Our ref: TS/NA/2B
Mr. Hasan M. Salim
Purchase Manager
Jakarta International Trading
Jln. Gatot Subroto
Jakarta 10009
Dear Mr. Hasan,
Thank you for your inquiry of 7 May.
We have pleasure in enclosing our latest catalogues together with a leaflet giving full details of our
special trade discount for May.
We are also pleased to inform you that the delivery time is -2 weeks from the receipt of your order.
We look forward to receiving your first order and please do not hesitate write again if you still need
any further information.
Yours Sincerely,
Theodore Samantha
Marketing Manager