Salutations (all formal)

When you dont know the persons name

When you know the persons name or

group

Dear Sir or Madam

To whom it may concern
Hello
Good morning/ Good afternoon/ Good evening

Dear Mr./ Mrs./ Ms./

Dear John/ Jane/all
Hello Pat/all
Good Morning/afternoon/ evening John/all

Opening sentences (all formal)

Replying to an email

Giving a Reason

Thank you for your email dated March 2nd

Thank you for your email on 2nd of March
Thank you for your email

I am writing to
confirm
let you know
thank you

clarify
follow up on
request

inform you
reply to
update you

Attaching Files (all formal)

Sending Attachments

When attachments fail

I am attaching
I have attached
Please find attached
I am sending.as an attachment

I am afraid you forgot to attach the file

I am afraid I cannot open the attachment
Could you send the file again in.format, please?

Making Enquiries (requesting information)

Formal

Informal

I am interested in receiving information about

I would like to receive
Could you please send me?
Would you be able to.

I am interested in finding out about

I would like to get
Can you please send me?/Please send me
Can you.
Please answer asap

I would appreciate a reply as soon as possible

Replying to enquiry (answering questions)

Formal

Informal

Thank you for your interest in

I am pleased to send you
Please see the requested information
We/I hope you find this satisfactory

Thanks for asking about

I will send you
I have attached the information
We/I hope you are happy with
Delayed: We are working on your request.

Delayed: Your request is being processed

Informing (Updates)
Formal

Informal

I would like to inform you of

I am writing to tell you about/let you know
I hope you found this helpful
If you need more information, do not hesitate to ask

I want to let you know

Heres the low down
I hope that helped
Let me know if you need anything else

Requesting Action
Formal

Informal

Have you..?
Could you send.to me by please?
I would appreciate.. by.
Please contact..

Have you.yet?
Can you send to me by.please?
I need ... by
Get in touch with.
Keep me posted.

Please update me on.

Making Appointments
Formal

Informal

I am writing to make an appointment for

I am writing to make an appointment on
Will .at. be convenient for you?

Can we meet onat.?

How/What about at?
What works best for you?

Confirming Appointments
Formal

Informal

I am writing to confirm our appointment on

Tuesday would be fine with me
Looking forward to seeing you onat
Please send me an email by to confirm our meeting

Just writing to confirm our meeting on

Tuesday works for me
See you onat
Just email me back if works for you
Just call the office to confirm the meeting

Please contact our office to confirm our meeting

Changing Appointments
Formal

Informal

I am unable to attend the meeting on

Unfortunately I need to postpone the meeting until
I am writing to cancel our meeting on because
Unfortunately I cannot attend on can we
reschedule for

I cant make the meeting on

Sorry but I need to put the meeting off until
I need to call off/cancel our meetingbecause
doesnt work for me...how about

Giving good news

Formal

Informal

I am pleased to inform you

You will be delighted to hear

I am happy to tell you

You will be happy to hear

Giving bad news

Formal

Informal

I regret to inform you

Unfortunately.
I am afraid that

Sorry to tell you

Im sorry, but
I am afraid that

Complaints
Formal

Informal

I am writing to bring to your attention

We are not satisfied by

Im writing to complain about

We are not happy about

Apologizing
Formal

Informal

I do apologize for the delay in replying

I apologize for not replying in a timely manner
I am afraid I cannot help you with
We must apologize for
We deeply regret
My sincere apologies (closing)
We apologize for any inconvenience caused
Please except our apologies for

Sorry for not getting back to you sooner

Im sorry this is late
Sorry but I cant help you with
We are sorry for
We are really sorry
I am really sorry
Sorry if this was a problem for you
We are really sorry for

Friendly Endings
Formal

Informal

I look forward to hearing for you

Hope to hear from you soon
I would appreciate a reply as soon as possible
Do not hesitate to contact us should you need
further information/assistance
Please let us know if we can help you further
Thank you for all you cooperation on this matter
Hope all is well with you
Have a nice day/weekend

Talk to you later

Talk to you later
Let me know ASAP
Let us know if we can help
Let us know if we can help you more
Thanks for helping
Hope youre well
Have a good day/weekend

Closings
Formal

Informal

Yours sincerely/ truly

Kind/Best regards
Best wishes

Sincerely/ Truly
Regards
All the best