Louis B.

Urquhart
3561 Midway Road Gretna, VA 24557
(434)-656-6624/cell (434)-944-6534 E-mail:
LBU1911@yahoo.com

EDUCATION
Norfolk State University

B. S. Interdisciplinary Studies (May 2015)

PROFESSIONAL EXPERIENCE
Survey Analyst

(Contractor) U.S. Equal Employment Opportunity Commission (EEOC)

Enforced employer compliance to file Federally mandated EEO-1 surveys via electronically (preferably) or paper.
Analyzed employer EEO-1 surveys.
Entered demographic data into the EEOC survey database (gender, race, age, job category, etc).
Advised Human Resource Directors/Analysts of corporations in the private industry concerning the filing of EEO-1 surveys.
Analyzed employer data to identify trends and possible falsification of employee data.

Program Assistant

(Contractor) U.S. Department of Housing & Urban Development (HUD)

Insurance Analyst

Care First Blue Cross and Blue Shield

08/2000-05/2001

Developed customer service techniques for Blue Cross and Blue Shield policy holders (members), doctors, hospitals, nursing homes,
rehab-centers (providers), etc. to maximize retention, customer satisfaction, and financial savings.
Analyzed health history of policy holders and Documented all member and provider encounters.
Provided policy holders with health care information to empower them to make the best possible health care choices.
Advised Providers regarding credentialing, scheduling, claims adjudication, contracts, patient policy,
verification and interpretation of member benefits.
Advised Members regarding enrollment, explanation of policy, billing, interpretation of benefits upgrades and
coordination of benefits.
Collaborated with medical experts to determine the needs of managed care.

Skills

09/2002 03/2003

Provided administrative support to the Director and Deputy Director in the Office of Housing Assistance and Grant
Administration/Multi-Family.
Edited correspondence for which the signature of the Assistant Secretary for Housing was required.
Managed and Tracked controlled correspondence via an automated computer correspondence system.
Initiated weekly reports to obtain the most accurate status of all correspondence in the office.
Distributed reports to appropriate staff, with notations to identify items which were approaching delinquency.

9/2003 02/2005

Analytical Problem Solver

Excellent Written Skills
Excellent Oral Skills
Excellent Computer Skills
Team Player
Professional Attitude
Multi-Tasker

References Provided Upon Request