NG K S DNG DCH V eMB

(Dnh cho Khch hng c nhn)

Knh gi
: NGN HNG THNG MI C PHN QUN I MB
Chi nhnh/PGD :
NGH MB NG K DCH V eMB CHO TI THEO NI DUNG SAU Y:
H v tn:
S CMND/H chiu:

Ngy cp:

Ni cp:

a ch lin h:
in thoi di ng:
M khch hng:

Email:
M ti MB - CN/PGD:

Gi dch v ng k
Gi eMB
(ng k gi thng tin mt khu qua
in thoi di ng
Gi eMB Plus
(ng k gi thng tin mt khu qua
in thoi di ng
Phng thc xc thc chuyn khon/thanh ton:

Email )
Email )

Xc thc bng Hard token Xc thc bng Soft token

ng k tn ng nhp dch v eMB:
(Tn ng nhp gm 06 n 16 k t, l ch in hoa/ ch s)
ng nhn thng tin giao dch ti khon qua in thoi:

Khng

Ti xin xc nhn:
1. Nhng thng tin trn y l ng s tht v hon ton chu trch nhim v cc thng tin cung cp;
2. c, hiu v cam kt tun th Quy nh ng k v s dng dch v eMB (in mt sau);
3. Cam oan thc hin ng ch s dng ti khon c nhn, ch s dng dch v eMB v cc dch v lin
quan ca MB;
4. Cam kt hon ton chu trch nhim v vic bo qun Thit b cung cp mt khu, mt khu, bo mt thng
tin.
Xc nhn ca Khch hng
Ti nhn Token s tnh trng tt.
Ngy nhn: /../ Gi .
Khch hng (K v ghi r h tn)

Ngy ., thng.., nm 20..

Khch hng
(K v ghi r h tn)

PHN DNH CHO NGN HNG

MB chp nhn cung cp dch v eMB theo yu cu ca Khch hng.
S Token
CN B TIP NHN

BM/Q/PTSPDN/MB/07.01

Ngy.thngnm..
CN B KIM SOT

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QUY NH NG K V S DNG DCH V eMB

IU 1. GI DCH V CUNG CP
- Khch hng la chn gi dch v khi ng k s dng dch v. Gi
dch v bao gm 2 gi:
+ Gi eMB: Tra cu cc thng tin v ti khon, khng thc hin
thanh ton, chuyn tin;
+ Gi eMB Plus: Tra cu thng tin ti khon, thc hin cc giao
dch thanh ton, chuyn tin n cc ti khon trong v ngoi h
thng MB;
- Ty tng thi k, Ngn hng c quyn thay i, b sung cc quyn
s dng ca tng gi dch v v s thng bo cho Khch hng thng
qua website ca Ngn hng ti: www.mbbank.com.vn.
IU 2. QUYN V TRCH NHIM CA CC BN
2.1 Quyn li v trch nhim ca Khch hng
* Quyn ca Khch hng
- c truy cp vo website cung cp Dch v ca Ngn hng thc
hin cc giao dch trn ti khon ng k theo gi dch v
ng k vi Ngn hng;
- C quyn khiu ni v cc sai st, vi phm (nu c) pht sinh trong
qu trnh s dng dch v theo quy nh ca php lut;
- Khch hng c quyn n phng chm dt s dng dch v v
thng bo li ngay cho Ngn hng;
- Khch hng c quyn thay i thng tin ng k, yu cu cp li
mt khu.
* Trch nhim ca Khch hng
- M ti khon ti Ngn hng v tun th cc quy nh php lut v
quy nh ca Ngn hng;
- Cung cp y , chnh xc cc thng tin cn thit theo yu cu ca
Ngn hng khi ng k dch v v trong qu trnh s dng dch v;
- Chu trch nhim bo mt mt khu v thc hin cc bin php cn
thit mc cao nht nhm phng chng vic s dng tri php
tn ng nhp v mt khu. Thng bo bng hnh thc nhanh nht
cho Ngn hng khi pht hin hoc nghi ng vic truy cp tri php
dch v c Ngn hng cung cp cho Khch hng;
- Trng hp Token b mt cp, tht lc, Khch hng phi thng bo
ngay cho Ngn hng v lin h vi Ngn hng cp li Token;
- Thanh ton y cc khon ph lin quan n dch v theo biu
ph c Ngn hng quy nh trong tng thi k, ph hp quy nh
php lut;
- Chp hnh tt c cc quy nh, hng dn ca Ngn hng lin quan
n vic s dng dch v eMB;
- Hon ton chu trch nhim i vi cc giao dch thc hin trn
eMB bng tn ng nhp v mt khu ng k vi Ngn hng;
- Cam kt khng thc hin cc giao dch tri vi php lut.
2.2 Quyn v trch nhim ca Ngn hng.

- Ngng cung cp dch v eMB trong trng hp Khch hng vi

phm cc iu kin v iu khon tha thun vi Ngn hng v
thng bo li cho Khch hng ngay sau khi ngng cung cp dch v;
- Phong ta v ghi n s tin trn ti khon thu cc loi ph lin
quan n dch v theo biu ph c Ngn hng quy nh trong tng
thi k, ph hp quy nh php lut;
- Ghi n s tin tranh chp v cc khon ph pht sinh trong tranh
chp (theo phn quyt ca cc c quan ti phn (Ta n, Trng ti)
c thm quyn) vo ti khon ca Khch hng.
* Trch nhim ca Ngn hng
- Chp hnh cc quy nh php lut v cc cam kt/tha thun lin
quan n dch v eMB;
- Hng dn Khch hng s dng dch v eMB v qun l tn ng
nhp v mt khu;
- m bo cc quyn li ca Khch hng theo Quy nh ny;
- Bo mt cc thng tin lin quan n Khch hng, ti khon v giao
dch, khng cung cp thng tin cho bt k bn th ba no tr trng
hp hai Bn c tha thun khc hoc tun theo quy nh php
lut/phn quyt ca c quan Nh nc c thm quyn;
- Chu trch nhim x l cc yu cu kim tra, khiu ni ca Khch
hng lin quan n vic s dng dch v eMB;
- Ngn hng khng chu trch nhim trong nhng trng hp sau:
+ Dch v khng th thc hin c do li ca nh cung cp dch v
vin thng (li ng truyn internet, nghn mng,);
+ Cc trng hp bt kh khng theo quy nh ca php lut: thin
tai, ch ha, chin tranh,;
+ S d trong ti khon ca Khch hng khng thc hin giao
dch;
+ V vic giao hng, cht lng hng ha dch v khi Khch hng
thanh ton mua hng trn mng;
+ Vic thng tin c nhn/doanh nghip, thng tin giao dch v cc
thng tin c lin quan n dch v eMB b cng b/cng khai cho
bt k bn th ba no trong cc trng hp khch quan ngoi tm
kim sot ca Ngn hng (b Hacker tn cng tri php, li do nh
cung cp dch v vin thng,) s l s kin loi tr trch nhim
ca Ngn hng.
IU 3. IU KHON THI HNH
- Khch hng v Ngn hng c, hiu, nht tr v cam kt thc hin
nghim chnh cc iu khon, iu kin nu ti Quy nh ny. Cc
vn cha c quy nh ti Quy nh ny, cc Bn thng nht
thc hin theo quy nh ca php lut, hng dn ca c quan Nh
nc c thm quyn v/hoc cc cam kt/tha thun c hiu lc
khc gia cc Bn;
- ng k ny c lp thnh 02 (hai) bn gc c gi tr php l nh
nhau, Ngn hng gi 01 (mt) bn, Khch hng gi 01 (mt) bn.

* Quyn ca Ngn hng

- c min trch nhim do khng thc hin giao dch theo yu cu
ca Khch hng trong trng hp h thng x l, h thng truyn
tin b trc trc hoc v bt k l do no khc khng phi li ca
Ngn hng;
- Cung cp cho cc c quan c thm quyn v t chc, c nhn c
php khc thng tin v Khch hng v cc giao dch theo ng quy
nh ca php lut;
- T chi cp php vic thc hin cc giao dch khng hp php, hp
l theo quy nh ca Ngn hng v php lut hoc trong trng hp
ngoi kh nng kim sot ca Ngn hng;
- c quyn sa i, b sung cc iu khon v iu kin ca dch
v eMB khi cn bng cch gi vn bn cho Khch hng hoc thng
bo trn cc phng tin thng tin i chng. Nu Khch hng
khng ng vi cc iu kin v iu khon sa i , Khch
hng c th ngng s dng dch v. Vic Khch hng tip tc s
dng dch v sau khi c thng bo v cc iu khon v iu kin
sa i ng ngha vi vic Khch hng chp nhn nhng iu
khon v iu kin sa i ;

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