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14- Symour D.T. & Coolett, C. 1991 Total Quality Management in Higher
Education: A critical assessment, (Goal/QPC Application Report, Methuen,
Massachusetts.
15- Home, and Hailew, 1995 Challenge to Successful Quality Management
implementation in Higher Education Institution Innovative Higher Education Vol.
20 . No. 1.
16- Munoz marco 1999 Total Quality Management in Higher Education Appling its
Principles and Practices in the College Room.

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