lntroductions

y'^

Talkaboutiobs.
What'syourjob title in Engtish?
ls yourjob commonor veryspecialised?
Do you knowanyonewith a veryunusualjob?

2 Listento EttaGrady,one of the people

on the course,tatkingabout her job. Fitl in the
gaps in the OrganisationChart.

Organisation
Chart

SueArpel
managingdirector

Responsibilities:
o 7 departments
c I45 peopte

I
L

I
(

David Kemp
customer
service
manager
Responsibilities:
. customerservice
clepartment
o 3 regionalcustomer
servicemanagers

EttaGrady
customer

(
(
t

(
(

I
{

servicemanager

Responsibilities:
. 2-..--.........-.--.--assistants

a'

countries

Which other personfrom the chart is on the

training course?
Fitt in the gaps in these sentencesfrom 2a.
of
b

r
fuanMagnusson,a trainer,is talking
at the start of a training course.Listenand
completethe information.
1 Lengthof course:. . .
days
2 Coursename:lnternational
3 lvan'sjob:

ol

consultant

7
2

after to

with

for

I look after-.---customerservicefor Europe.

I report
the customer
service
manager.

3 He'sin charge
the department.
4 We'reresponsible
customers
in Europe.
problems
r I deal
mostof the time.

',;';,,,,,4a,
Listenagainand checkyour answers.

Underlinethe correctverb forms in these

sentencesthat lvan and Davidsay.

e Vocabularypractice...) Page95, Exercise1.

f

t I worklworksfor a hotelcompany.
customerservice.
2 We checklchecks
3 | writelwritesa report.
+ lt don'tldoesn'ttake long.
s I don'tldoesn't pay.

r of I'm in chargeof the department.

for customers.
2 for I'm resDonsible
3 to I reportto the departmentmanager.

6 Theytravelltravelsa lot.
I I don'tldoesn'ttikethe paperwork.
', ',,.,4.,, Listenagainand check
your answers.

Work with a partner.lmagineyou are one of

the peopleon the chart. Describeyour
responsibilities.Usethe languagefrom 2c.
' 3,,,.;pRor{uNctArrotListenand repeat.
How do these words changein sentences?

Presentsimple
I work in this office.He works with me.
He doesnt work here.We dont work
together.
The verb have rs irregular:
I have an assstant.
Shehas a new job.

l'm an exportmanager.
He's in charge.
We'reresponsiblefor ten countries.
I'm not in charge.
She isnt on the course.(or She'snot)
Theyarent all here.(or They'renot)

I dont have an assistant.

Shedoesnt have a new job.
h

Ftlin the gaps with these forms of the verb e.

practice...r Page95, Exercise

2.
d Grammar

are is l'm he's isn't we're they're

aren't isn't

EttaGrady.
r Myname's
....lln
service.lt
onlysix peopte.

in customer

a verybig department

David
2 l'm not in chargeof the department.
my
manager.
the
Kemp
-_
..

boss.
3 | work with five colleagues. -. ---, in the
European
sectionof the department.
Alicia,Todd,Mike,Ericand Hans
my assistants.
a[[ in my team.-------,-,-.---.-----There
on
the
course.
SueArpel
on
the
course.
any directors

p.

,4:

Listento lvan Magnussonteltingthe

group about his 'secretiob'. Then complete
the sentences.
1 lvanworksfor
2 Hewritesreportsabout -----------3 Thecompanydoesn'tpayhim,but
r

".'-

..

'! 'Le 'iqht Dersonfor the job because

A ...) Page
1. Student
Corrunicationpractice
78. StudentB ...) Page88.

tr ;:fm,il[TH'i#:1"i"T"l
i"'
responsibilitiesand give examplesof things
you do at work.
LANGUAGE
USEFUL
salesmanager.
I'm the international
for exports.
l'm responsible
I reportto the managingdirector.
She'smy boss.
I managea team of ten engineers.
Thefactory managerdeatswth
problems.
production
I'm in chargeof this proiect.
I'm in after-sales
service.I look
customers.
after

Present
simple:questions
Business
activities

Look at the title of the

web page.What is the
pageabout?

[.

Readaboutthe IMPA
trade fair and answerthe
questionsin the FAQs
(FrequentlyAsked
Questions)window.

oaa
1
2
3
4
5
6
7

WhatdothelettersIMPAstandfor?
Whereis thefair?
Whendoestheshowstart?
Howmanycompanies
areatthefair?
ls thefairopento thepublic?
Arethererollercoasters
at theshow?
Doesthefairhaveanoutdoor
area?

i Your online guide to International Trade Fairs

What? When? Where?
International
Association
Parks
of Amusement
(IAAPA)
andAractions
Conference
andTradeShow
Tradefairsaren'tusuallyfun. But that'snot true at the IMPA, a conference
and trade show for the amusementpark business.This year,there are
about1,300companiesat the IAAPA.The show,from November
'15th-20th, is at the GeorgiaWorld
CongressCenter,Atlanta.lt's only open
to professionals.
Thereare thousandsof productson exhibition,
someof
them enormous- includingrollercoasters.
The site is huge:60,000square
metres,with indoorand outdoorareas.

- Facts
TheAmusement
ParkBusiness
andFgures
Amusementparksaren'tjust big places.They'realso big business.In the
UnitedStates,amusementparkshaveover 300 millionvisitorsa year,and
customersspendover$10 billionayear.And it's a globalindustry- nearly
everycountryhas amusementparksof some kind.

Presentsimple: questions
be
ls the tradefair in Montreal?
Whereare your offices?
Other verbs
Whendoesthe fair start?
Do they makecomputers?

.E

['

Grammarpractice...) Page95, Exercise

3.

5 Lstenand repeatthe questions

in the grammarbox.
Work with a partner.Takeit in turns to
ask and answerguestions.
A Wheredo you work?
B I w o r ki n B e r l i n .
What' do? Where/ work? Whatcompany
/
,,,orkfor? What/ yourcompanydo?

One of the companies at the IAAPAis Vekoma.

Read the text below, then answer questions 1-3.
For a lot of firms,globalbusinessis a
rollercoaster.But for Vekoma,rollercoasters
are a globalbusiness.The Dutchcompanyis
one of the world'stop rollercoasterbuilders.lt
exoortsto customersworldwide.

1 Whatdoesthe first sentenceof the text mean?

2 WhatdoesVekomamake?
company?
3 ls t an international

lntroductions1

El

to meet
Engineersdesignthe rollercoaster
the customer'sneeds.

tr2

The factoriesproduce the parts.Vekoma

manufacturespartsat two plants,in the
Netherlanda
s n d t h e C z e c hR e p u b l i c .

I3

The company deliversthe partsto the

customer'ssite.

I4

V e k o m a ' se n g i n e e r sa n d t e c h n i c i a n isn s t a l l
the rollercoaster.

Is

Vekomaoffersafter-sales
service.lt advises
customersabout maintenanceand safety
a n d s u p p l i e s p a r ep a r t s .

::
a.

Readaboutthe servicethat Vekomaoffers.

Matchthe photosto the sentencesfrom the
text.
Matchthe definitions7-7 o the verbsa-9.
-\
1 offergoods/services
a design
\- 6 supply
z s e l ta b r o a d
3
4
s
6

raw
create/d
make
information
hetp/give
buitd/putin

7 transport/send
d

E"

c
d
e
f
g

deliver
manufacture
install
export
advise

:+.
?*a*:l*rypr*atir* ."'>?*g* 97, {v"zssi=*
6 A salesmanfrom a companycalled
FunFarmis talkingto a potentialcustomerat
a tradefair. Listenand answerthe questions.
r WhatdoesFunFarmmanufacture?
2 What'sthe woman's
iob?
3 WheredoesFunFarmmakeits oroducts?

o Listenagain.What doesthe
salesmansay about:
1 customers
aroundthe world?
2 instatlation
and after-sales
servicein
Germany?
ar;:?a1:z;::r.=';,lz=-:za::;=...:,:,2:-.:='2.?Zz::.j+=!,,!:'.
-=z,-===:?ag* V4.
V "."2 ?*ge **"

Ask a partneraboutthe productsand

servicesof a companyhe/sheknowswe[[.
USEFUL
LANGUAGE
We design,manufacture,
deliverand install
the products.
Do you supplyparis?
We advisecustomers
aboutmaintenance.
Wheredo you exportyourproducts?
We havecustomers
in 30 countries.

a meal
Understanding
a menu Ordering

Work with a partner.Tatkabout eating out.

Why do you [ikeit?
What'syour favouriterestaurant?

Lookat the top of the menu.Talkaboutthe restaurant.

restaurant?
Why/Whynot?
Do you think it's an expensive
do you thinkgo to this restaurant?
Whatsort of customers

Simple dishes /
apple pie with fresh creamor ice cream

Good food /

Choosing
youf mealis
as easyas...

0
2
3

roastchicken,beef or lamb,grilleclsteak i

Great value /

' . ' ! : ? ! !

. ! q " "

Great service /
tomalo soup

Starters

Start simply with one of our light

and tastystarters...

Main courses

Meat or fish + 2 side clishes.Youchoose.

3 choices,300 combinations...

Desserts

Summeris here wifh our cool clesserts...

friecthadclockor cocl,grilled satmon !

Look at the extractsfrom the menu on the right. Match the

dishes (a-h) to the parts of a meal (1-5).
1 starters:_.............
2 meatfor the maincourse:
3 fishfor the maincourse:
4 s i d ed i s h e s :
5 dessertsr
Vocabularypractice...t Page95, Exercise5.
pRoNuNcrAno
Where'sthe stress?Filt in the chart.
broccoli carrot chicken dessert haddock potato
salad salmon vegetable strawberry tomato

7 Checkyour answers.
Listenand repeat.
Work with a partner.Takeit in turns to
point at a pictureof food and ask what it is.
A What'sthis?/ Whatarethese?
B lt'sffhey're... .
Talkto your partneraboutwhat you would
like for [unch.Choosea starter,main course
and dessertfrom the menu.
Forthe starter,I'd like ... .

Fttin the gaps in the extractsfrom the conversation.

anyoneelse anythingelse finethanks a table
nothanks the bilt the same a starter
Waiter Everything
OK?
David ves, firc thqqk
. Excetlent.
Waiter CanI get you ,__,___,__.__.__
to drink?0r to eat?
David Nothingfor me. I'm fine,thanks.lvan?
lvan
. I'm ful[,thankvou.
,______
David I thinkit'stimeto get back,actually.
Coutdwe have__.__.._...
, please?
lvan Hetto.We havea reservation.
Thename's
Magnusson.
for three.
ptease.
4 David Justa coffeefor me,
Would
like coffee?
Elta To start,the tomatosoup,please.
David Yes,_..__.___,__..__
for me, please.
Thetomatosoup.
lvan I don'twant _.__.______.__, iust a main
course.
CanI havesteak,chipsand peas,ptease?

fruit salad
chips, mashed potato, rice, mixed vegetables,
leeks in cheese sauce
mixed salacl

strawberriesanclcream i:

Listenagainand checkyour answers.

d Vocabularypractice'..) Page96, Exercise6.

practice3 ...) Page78. Workwith a partner.
Communication
USEFUL
LANGUAGE
I havea reservation.
A tablefor three.
Forthe starter/ maincoursecouldI have...,please?
Thesamefor me, please.
Wouldyou like a dessert?
Woutdyou likeanythingelse?
I'm finethanks.
CouldI havethe bitt,please?

fl .

8 lvan Magnussonand some

peopteon hs courseare havng
lunchat SimptyDelicious.Listento
four conversatons
and matchthem
to a-d. Write 1-4 in the boxes.
a
b
c
d

f
f
!
I

Arrivingat the restaurant

Ordering
the firsttwo courses
Ordering
the lastcourse
Askingto payfor the meal

Teamwork
Readthe comments.Whichdo you agreeand
disagreewith? Say why.
1 'lt'simportantto planworkin detail.'
z 'Youcan'tmanagea profectwithouta schedule.'
3 'To be realistic,add 30olo
to the budgetof most
projects.'
4 'Progress
reportsdon't help much.They'realways
out of date.'

lvtakesentencesfrom the conversation.

Usethe presentcontinuous.
1 where/ work ?
Whn'r'ttrc qou workina?
z I I stay/ in one of the rooms.
__Jr--_------_--_-"-'_'_"
--

- - - -- - - '

"- "- "-- -'

3 youlnotlpay.
4 this profectI coslI a fortune!
5 l/manage/theproject
6 At the moment,we / work/ on the bathrooms
.

Lookat the transcripton page 115 and check

your answers.

Whereare you workingat the moment?

I'm working in ltaly.

ls Kathyworkingwith you?
Sheisn'tworkingon this project.
or
She'snotworkingon this project.
['

9 JohnPerry,a British architect,is

working on a projectabroad.VanessaWood,from
EuropeonLife magazine,is interviewing him by
phone.Listenand answerthe questions.
1 Whichcountryis Johnworkingin?
In _________--,..---..-,,
.
2 What'sthe project?

Grammarpractice...t Page96, Exercise1.

10 pRoNUNctArot
Listenand repeat.
How doesthe pronunciation
of are changewhen
we say it in sentences?

A
What'sthe budgetfor the project?

t Whereareyou working?
2 Areyou managingthe project?
3 Whataretheydoing?

t"* rrl'.r

Work with a partner.Usethese verbs to describe

what the peopleat the top of page 13 are doing.

"f

the work s Johnpayingfor?

o/
lo.

l"* i"rt 'r theschedule?

months.

buitd design paint decorate install

1 They're
decorating
a room.

!.

Lookat the schedulefor work

on the hotel.Whendoes each
part of the projectstart and
finish?
It's May 1st. Johnis writing to
his partnersto give an update
on the project.Fill in the gaps
in the emaits.

Schedule

March

April

May

June - open 1Sth

Buildingwork
Decorating

Website
Brochure

OGO
Richardand Kathy,

on budget
on schedule
behindschedule
underbudget
aheadofschedule
overbudget

Exactlysix weeksto go beforewe open!Here'sa shortprogressreport.

As you know,the buildingwork is now compleie- so that's 1 rtrySJt+:tItl+,.
However,we're havingtroublewith the interiordesignerand the decoratingis
startinglate- 7th May.That meanswe're a week 2
I still
thinkwe can completethe work before15thJune though.
How are thingswith you?

Underlinephrasesin the
emailsthat mean:
1 we'rehavingproblems
z finish(thework)
3 we'rebehindschedute

John

r-l r

f-l

uhu

HiJohn,

Vocabularypractice...r
Page96, Exercise2.

Thanksfor the update.Good news here- the websiteis now readytwo weeks
Peoplecan now book roomsonline.

practice4.
Communicaton
...>
Page78.
StudentA
StudentB '..) Page89.

We're runninglatewith the brochurethough.And the paperthat we want is

quiteexpensive- which meanswe're a littlea--..-..--......
. However,
becauseof the lowercost of the website(it was f 1,2005.......
)
the wholeprojectis still6
Speaksoon.

Talkto a partnerabouta
projector job you'reworking
on at the moment.How'sit
going?

Richard

USEFUL
LANGUAGE
We cancomplete
the iob on schedule
and on budget.
We'reaheadof schedule
and underbudget.
We'rehavingtrouble/problems
with one of the instatlations.
We'rebehindschedute.
We'rerunningtwo weekslate.
We're$Zl,OOO
Costsare higherthanplanned.
overbudget.

-ff#H

!"

Work with a partner.Match the descriptionsof

people (1-10) to the skills and characteristics

(a-D.

1n
2E
3J
4E
5E
6fl

7z
8I
9 I
10 I
a
b
c
d
e
f
g

Sheworkswellwith otherpeople.
He certainly
knowsthe business,
after
30 years.
Shealwaysdoesa lot of work.
He hassomereallygoodideas.
Thingsarechanging
fast,but she's
copingwe[[.
She'san exceltent
manager.
Heatwayscompletes
workon time.
He'svery good at making
presentations.

PAF,an advertisingagency,is looking for young

emptoyeesfor its creativedepartment.Work with a
partner.Which skitls and characteristics
from a-j do
you think the peopleneed?
Thevneedto be ....

There's
a lot of stress,but she candeal
with it.
He'sgoodat tookingat problems
in
detait.

creative
hard-working
experienced
a strongleader
retiable
a goodteamptayer
adaptable

h cancopewith pressure
i a confident
communicator
j anatyticaI

=\.=#'
;

i-

\3
--,',,,'.

77 JudithLehman,the managingdirectorof
PAF,and RowanEvans,the human resourcesmanager,
are talking about the type of peoplethey're looking
for. Listenand make notes.
The new peopleneedto be:
4',!:r:-qt7YL

Lookat the transcriptfor 1c on page 115 and check

your answers.
Listenand repeat.
72 pRoNuNcrATlot
words.
in
these
Underlinethe stress
r reliable
2 confident
3 exoerienced
4 analyticaI
5 adaptabte
6 creative
3.
Vocabularypractice...) Page96, Exercise

Ea

13 PAFatso needsto find a new creative

departmentmanager..ludithLehmanand Rowan
Evansare tatking about MarcoStone,a possible
candidate.Listenand answerthe questions.
r WheredoesMarcowork?
z Whatare his mainstrengths?
3 What'sthe probtemwith makinghim
the manager?
4 Do you thinkJudithand Rowanagree
aboutMarco?
Fitt in the gaps in these sentencesfrom the
conversation.

Gerund
He'sgood at solvingproblems.
I'm not very good at making
oresentations.
Theylike/enjoyworking here.
(gerundafter verbsof like/dislike)
Managinga big departmentisn'teasy.

Grammarpractice.'.) Page96,
Exercise4.
do
What skilts and characteristics
peopteneedfor theseiobs?
Giveyour opinion.
Theyneedto be / be goodat ... .
....
Theyneedto tike/enjoy
. engineers. satespeopte
o fashiondesignersr politicians
chiefexecutives
practice5 ...r
Communication
Page79. Worl<with a partner.
Talkaboutthe skills and
you need in your iob
characteristics
job
you
would like to have.
or a

make making manage managing

sell selling work working
1 We want someoneIo manage'-the department.
the new
2 We needa managerto -----------.,,--.
strategywork.
manager's
Marcothe department
3 But
alsoa risk.
...
for the company
4 O K ,h e e n j o y s
5 ...but that doesn'tmeanh e ' s g o o d a t
a team.
the new strategy
hasto ___..___
Themanager
, __..
to the team.
He likes
a goodsalesman.
We knowMarco's
ideas.
_._____.,____,,,._.___
Thevwork with him at the moment.What
happensif theyhaveto
for him?
13 Listenagainand checkyour answers.

LANGUAGE
USEFUL
- 1,2years
He'sveryexperienced
in marketing.
likesworkingwith him.
Everyone
He'sa good team player.
We needa strongleaderto manage
the team.
He oftenworksuntil [ate.He'svery
hard-working.
Sheisn't normallylate.She'susually
very reliable.
you
To makegood presentations
needto be a confident
communicator.
We'relookingfor creativepeople
for the designdepartment.
He'snot goodat solvingproblems
he isn'tveryanatytical.
because