Tips for Good Emails

1) Be conscise and to the point

2) Answer all questions and

pre-empt further question.

3) Spelling and grammar

4) Make it personal
5) Answer swiftly

6) Do not attach unnecessary files

7) Use proper structure and layout.
8)Do not overuse the high priority option
9)Do not write in Capitals.
10)Do not leave out the message thread.

11) Do not overuse reply to all

12) Careful with the use of bcc
13) abbreviations and emoticons.
14)Do not copy a message or attachment without
permission.

15) Use a meaningful subject

16)Use active instead of passive

17) Avoid long emails/sentences

18)Keep your language gender neutral

19) Add disclaimers to your emails.

* Read

the email before sending it.

Active and Passive Sentences

http://www.towson.edu/ows/activepass.htm

http://monash.edu.au/lls/llonline/grammar/engine
ering/passive/1.0.xml

Tasks

http://www.englisch-hilfen.de/en/exercises/acti
ve_passive/passive_sentences1.htm
http://www.englishclub.com/grammar/verbs-voice
_quiz.htm

http://www.englishpage.com/verbpage/activepassi
ve.html

Email- Reply
You have received an email asking about WTTP programme.
He wants to know more about the whole programmed
including the allowance, accommodation, and duration as well
as job prospect. Please reply to this person accordingly.

You have received an email asking about the budget for

the facility department as the department needs to
get a new LCD and speaker. The person in charge wants
to know what the procedures to apply for the budget
are and how the money will be given to the
department. Please advise on the matter and put the
responses in your email.

1) You

have received an email requiring if it is

possible for the Facility department to provide 10

LCDs and speakers to be used for a conference.
You also have to provide 5 TVs for the conference
for the video viewing. Reply to the email stated
how many LCDs and speakers do you have and what
are the solutions given regarding to the television.

1) You

have received an email from a client asking why

she has not received the materials for the training as

promised. She needs to use the materials the next day
and is not happy to realise that they are not arrived yet.
Please reply to the email stated what you can do to solve
the problem and when the materials will be sent to the
place.