Ra Manual (Final Draft 180820) 2014-2015

University Of Massachusetts
Dartmouth
Resident Assistant Manual
"A leader is one who knows the way, goes the way, and shows the way."
-John C Maxwell
STATEMENT OF PURPOSE
This manual is intended for use by Resident Assistants at the University of MassachusettsDartmouth. It was created as a job guide intended to assist you in the responsibilities of your job and
should not replace the directions, instructions, or advice of supervisors within Residential Education.
Like any handbook, this document is "living" and subject to change. Thank you for your hard work, and
have a great year!
Questions regarding the content of this manual should be directed to your Resident Director.
UMASS Dartmouth - Resident Assistant Manual
Table of Contents
STATEMENT OF PURPOSE ............................................................................................................................. 2
Values, Mission, and Team Information ............................................................................................................ 4
Student Affairs Mission Statement ..................................................................................................................... 5
Commonly Used Abbreviations .......................................................................................................................... 8
Organizational Chart ........................................................................................................................................... 9
Residential Education Phone List ..................................................................................................... 10
How to Connect with your Resident Director and Resident Assistant Staff..................................................... 13
Position Responsibilities and Agreements ........................................................................................................ 14
Senior Resident Assistant Job Description........................................................................................ 15
Resident Assistant Position Description & Employment Agreement . ............................................ 18
Resident Assistant Statement of Confidentiality.............................................................................................. 24
The Role of the Resident Assistant ................................................................................................................... 25
RA/SRA Progressive Discipline Guidelines ..................................................................................................... 27
Employment Decision Appeal Procedure ......................................................................................................... 28
Policy and Rationale ........................................................................................................................................... 29
HRE Policies and Rationale .............................................................................................................................. 30
Alcohol and Drug Policy and Residential Education Staff Members ............................................................... 45
Community Building / Administrative Work................................................................................................... 46
Community Building through the daily Administrative Tasks ......................................................................... 47
Community Building Initiatives (6 and 3 week plans) ..................................................................................... 56
On Call / Duty...................................................................................................................................................... 63
On Call Responsibilities.................................................................................................................................... 64
Crisis Response Protocol .................................................................................................................................... 66
Crisis Intervention ............................................................................................................................................. 67
Writing the Incident Report............................................................................................................................... 76
Entering the Incident Report into Simplicity .................................................................................................... 77
Programming....................................................................................................................................................... 78
Our Philosophy.................................................................................................................................................. 79
Programming Components................................................................................................................................ 79
Programming Expectations ............................................................................................................................... 82
How do you actually DO a Program? ............................................................................................................... 83
Values, Mission, and Team Information
Student Affairs Mission Statement

The Division of Student Affairs is an integral part of the educational process and offers programs and services
that assist students in achieving their fullest potential at UMD. As administrators, educators, advisors and
advocates, we strive to provide an environment that holistically promotes personal growth, leadership
development, social responsibility, student empowerment, involvement and well-being in the intellectual,
social, cultural, spiritual, emotional, career and physical realms.
We are committed to building a community:
Where quality deliverables are accessible and where a receptive and well-trained staff is efficient,
caring, responsible and user-friendly.
Where civility is affirmed; community service is rewarded; access and retention are supported; the living
and learning environments are cohesive; student life is vibrant and possesses school spirit and traditions;
student rights and responsibilities guide behavior for the common good; and diversity, respect and
tolerance of differences are aggressively pursued on an individual, institutional and global level.
Where learning and personal development through co-curricular programs foster an environment where
students learn outside-of-the-classroom through increasing opportunities and raising student
expectations and through involving students in decision-making and leadership roles.
The division's programs and services are designed to motivate and inspire students to devote time and energy to
educationally-purposeful activities and support an effective academic community.
Philosophy of Housing and Residential Education

Much of a student's educational experience takes place outside the boundaries of formal classroom instruction.
The residential education program is an integral part of the University of Massachusetts-Dartmouth's overall
goal to build a foundation for civic responsibility, individual skills and professional success.
Housing and Residential Education is committed to encouraging the personal growth of each residential student
by providing an atmosphere which is safe, well maintained, and promotes opportunities for individual growth.
Residential programming offers social, recreational, educational, and community service activities as critical
elements of a "living and learning" environment.
By encouraging community awareness and respect for others, the residential education staff hope to gain the
cooperation of all so students are free to enjoy those personal growth experiences. However, when an individual
acts in a manner which violates the rights of another or of the university community, that behavior will be
challenged. Residential education staff and all community members must take an active and educational role by
confronting the disrespectful behavior.
Our residential environment further serves as a catalyst for student development by fostering a supportive
learning environment. By promoting an appreciation of difference, mutual respect, and an awareness of the
resources and opportunities available to UMD students, the residential education program complements and
enriches the total educational experience and encourages students to develop their full potential.
Housing & Residential Education Mission Statement

The mission of the Residential Education program is to promote the wellness and development of each
community member through purposeful educational opportunities. The program encourages all members to
share in the responsibility of maintaining a safe and secure living environment. Appropriate skills are role
modeled by staff members which fosters an environment where diversity is celebrated and upheld by all staff
members.
Statements of Equal Opportunity and Diversity

The University of Massachusetts Dartmouth is first and foremost an academic community whose primary goals
are to prepare students who are well-informed, open minded and sensitive to the value of all individuals. To
attain these goals we seek to create an atmosphere within which students may earn and become actively
engaged members of society and to develop the resources to lead rich personal lives. We hope to achieve these
goals through an active and continuing exchange of ideas among students, staff, faculty and the general
university community. To ensure these goals are attained UMass Dartmouth has committed itself to the
following statements:
Cultural Diversity and Inclusion Statement
University of Massachusetts Dartmouth affirms its strong support and deep commitment to the continued
development and maintenance of an academic community in which the individual dignity and potential of each
of its members are given full respect, recognition, and encouragement. Our goal is an institution in which all
may study, live, and work securely and productively in an atmosphere characterized by civility and openness to
pursuit of academic excellence in the finest tradition of academia.
University of Massachusetts Dartmouth is opposed to and condemns racism. Acts of harassment, intimidation,
or invasion of privacy which interfere with the rights of an individual or group to participate in the activities of
the academic community shall be considered to be in violation of this policy and may be dealt with
appropriately under applicable University codes and as regulated by statute.
We recognize the affirmative obligation of the University to foster a diverse and integrated learning
environment. To this end, the University has a responsibility to vigorously pursue efforts to attract minorities,
women, and members of other historically disadvantaged groups as students, faculty members, and staff in
sufficient numbers to alleviate isolation and to ensure real integration and diversity in academic life. We
recognize our obligation to nurture community-wide appreciation of cultural diversity and will dedicate
appropriate resources to meet this commitment on an on-going basis.
Affirmative Action and Equal Opportunity and Statement
The University of Massachusetts recognizes that Affirmative Action is mandated by Federal and State
Law and affirms its commitment to those laws.
University of Massachusetts Dartmouth wholeheartedly supports and encourages the development of action
programs designed to promote the employment and advancement of women, Blacks, Hispanics, Asians and
Native Americans, persons with disabilities and Vietnam-era Veterans as a means of assuring compliance with
the provisions of campus Affirmative Action plans. The University firmly supports the concept of equal
opportunity without regard to an individuals race, color, age, religion, gender, sexual orientation, national
origin, disability, or veteran status as it applies to his/her employment, admission to and participation in the
Universitys programs and activities, provision of services, and selection of vendors who provide services or
products to the University. (University of Massachusetts, 6/3/92)
The following person has been designated to handle inquiries regarding the nondiscrimination policies of the
University: Assistant Chancellor for Equal Opportunity, Diversity and Outreach, Foster Administration
Building, Room 323, University of Massachusetts Dartmouth, 285 Old Westport Road, No. Dartmouth, MA
02747-2300. Telephone (508) 999-8008. Inquiries concerning the application of nondiscrimination policies
may also be referred to the Regional Director, Office for Civil Rights, John F. Kennedy Federal Building, Room
1875, Government Center, Boston, MA 02203.
Gender Discrimination Statement
University of Massachusetts Dartmouth is committed to ensuring equality and avoiding gender discrimination.
Therefore, it is the University policy to avoid, in all University publications and communications, the use of
language that perpetuates gender bias. University employees are encouraged to use gender-neutral language. In
selecting textbooks and readings of the very highest quality, faculty is urged to select those that are free of
gender bias.
Notice of Nondiscrimination
It is the policy of UMass Dartmouth not to discriminate against any applicant for admission or
employment, or against any employee, or in any educational programs, on the basis of race, color,
religion, national origin, age, veterans status, disability, sex, or sexual orientation.
The following person has been designated to handle inquiries regarding the nondiscrimination polices: Assistant
Chancellor for Equal Opportunity, Diversity, & Outreach, Foster Administration Building, Room 323,
University of Massachusetts Dartmouth, 285 Old Westport Road, North Dartmouth, MA 02747-2300.
Telephone 508-999-8008. Inquiries concerning the application of nondiscrimination policies may also be
referred to the Regional Director, Office for Civil Rights, John F. Kennedy Federal Building, Room 1875,
Boston, MA 02203.
Policy Against Intolerance
The Board of Trustees denounces intolerance, particularly that based on ethnicity, culture, religion, race or
sexual orientation which interferes with those rights guaranteed by law, and insists that such conduct has no
place in a community of learning. We also recognize the obligation of the University to protect the rights of free
inquiry and expression, and nothing in the Resolution in Support of Pluralism or Policy Against Intolerance
shall be construed or applied so as to abridge the exercise of rights under the Constitution of the United States
and other Federal and State laws. (University of Massachusetts, 6/3/92)
Resolution in Support of Pluralism
The Board of Trustees affirms its commitment to maintaining an academic environment which fosters
pluralism, mutual respect, appreciation of divergent views, and awareness of the importance of individual
rights. To this end, we reassert the importance of civility and the valuable contribution that diversity in race,
ethnicity, religion, sexual orientation and culture brings to the University community, and therefore we strongly
encourage and support racial, ethical, cultural and religious pluralism. (University of Massachusetts, 6/3/92)
Commonly Used Abbreviations

Residence Halls
On-Call Terms
RD- Resident Director
RAOD- Resident Assistant on Duty
SRA- Senior Resident Assistant
RDOD- Resident Director on Duty
RA- Resident Assistant
AOC- Administrator on Duty
DA- Desk Attendant
DPS- Department of Public Safety
Hall Abbreviations
CH
EW
MR
RB
OG
PD
CDS
CDW
AS/IV
EV/WL
HK/BR
Chestnut
Elmwood
Maple Ridge
Roberts
Oak Glen
Pine Dale
Cedar Dell South
Cedar Dell West
Aspen/Ivy
Evergreen/Willow
Hickory/Birch
Organizational Chart
Residential Education Phone List

Page 1: Administrative Offices and Woodland Apartment Communities
Associate Director
Dr. Angela Watson
Office: 508-910-8995
Administrative Assistant
Cathy Porada
Office: 508-999-8995
Assistant Director for First Year
Residence & Academic Initiatives
Linda Keith
Office 508-999-9296
Assistant Director for Upperclass
Residences
Lydia Johnson
Office: 508-999-8979
Coordinator of Res Community Standards
Johanna Hobin
Office 508-910-6562
To Forward (*2 XXXX)
To Unforward (#2)
Aspen/Ivy
RD Office
RA Office(duty)
Lobby Desks
5107c
5209c
5309c
5409c
6103c
6209c
6309c
6409c
David Watts
774-929-3400 (IV)
774-929-3700 (AS)
N/A
X3316
X3372
X3433
X3493
X3541
X3591
X3736
X3780
RES ED
FAX: 774-929-3024
FRONT DESK: 508-999-8140
RA RESOURCE ROOM 774-929-3064
RD Duty Numbers
Cell Phone 1 508-324-5058
(Sunday - Wednesday: ALL CALLS
Thursday Saturday: RES HALLS)
Cell Phone 2 508-246-3581
(Thursday Saturday: APARTMENTS/DELL)
1105c
1121c
1311c
1411c
2105c
2207c
2307c
2407c
Jessica Harris
774-929-1500 (WI)
774-929-1640 (EV)
N/A
X2469
X1419
X1471
X1525
X1559
X1618
X1676
X1735
3105c
3211c
3311c
3411c
4105C
4207C
4307C
4407C
Cheryl Vieira
774-929-3118 (BI)
774-929-1819 (HI)
N/A
X1788
X1856
X1913
X1969
X3116
X3153
X3206
X3258
Evergreen/Willow
RD Office
RA Office(duty)
Lobby Desks
Hickory/Birch
RD Office
RA Office (Duty)
Lobby Desks
10

Page 2: The Quad
128C
130C
133C
134C
136C
230C
231C
233C
236C
328C
330C
333C
334C
336C
Carlos Taveras
508-910-4117
774-929-3060
774-929-3288
X5027
X5051
X5159
X5243
X5267
X5087
X5171
X5195
X5303
X5099
X5123
X5231
X5315
X5339
011C
014E
110E
113C
115J
117C
210E
212B
215B
217C
311B
313J
316B
318F
Scott Mason
508-910-4115
508-910-4118
508-999-9253
X4344
X4466
X4358
X4472
X4502
X4606
X4390
X4410
X4526
X4638
X4435
X4548
X4662
X4698
Elmwood Hall
RD Office
RA Office
Lobby Desk(duty)
Chestnut Hall
RD Office
RA Office
Lobby Desk(duty)
119B
121B
124B
125B
126B
219B
222B
224B
226B
319B
321B
324B
325B
326B
Erin ODea
508-910-4116
508-910-6272
774-929-3017
X4700
X4724
X4832
X4916
X4928
X4736
X4844
X4868
X4964
X4772
X4796
X4904
X4988
X4027
005B
102B
105B
107E
109B
201B
203E
205B
207E
209B
302B
305E
307E
309B
Wesley Highley
508-910-4114
508-910-4120
774-929-3004
X4104
X4011
X4122
X4233
X4257
X4037
X4061
X4156
X4264
X4290
X4080
X4195
X4209
X4327
Maple Ridge Hall

RD Office
RA Office
Lobby Desk(duty)
Roberts Hall
RD Office
RA Office(duty)
Lobby Desk
11

Page 3: Oak Glen, Pine Dale, Cedar Dell South, and Cedar Dell West
Oak Glen Hall

RD Office
RA Office
Lobby Desk(duty)
8103C
8110C
8200C
8209C
8215B
8226C
8303C
8313B
8324A
8402C
8416B
8424A
Callie Parker
774-929-2949
774-929-2961
774-929-2960
X2538
X2571
X2578
X2626
X2648
X2689
X2722
X2759
X2811
X2851
X2911
X2929
Stephen Hunt
Pine Dale Hall

RD Office
RA Office
Lobby Desk
7207
7227
7247
7267
7307
7327
7347
7367
7407
7427
7447
7467
774-929-2424
774-929-2425
774-929-2450
X2069
X2097
X2127
X2155
X2189
X2217
X2247
X2275
X2309
X2337
X2369
X2397
La Toya Robertson
Cedar Dell South
RD Office
RA Office
Lobby Desk
504B
511B
516B
519B
525B
531B
534B
540B
547B
553B
560B
564B
508-910-6460
508-910-6450
N/A
X5772
X5814
X5844
X5862
X5897
X5933
X5949
X5983
X6726
X6761
X6803
X6827
406B
409B
414B
418B
426B
431B
436B
442B
445B
453B
457B
464B
Matt McGrath
508-910-6478
508-910-6479
N/A
X5381
X5399
X5429
X5453
X5500
X5330
X5558
X5592
X5610
X5657
X5681
X5722
Cedar Dell West

RD Office
RA Office
Lobby Desk
12
How to Connect with your Resident Director and Resident

Assistant Staff
When and How You Can Expect to Reach the RAs:
Res Ed Staff are your first resource if
you have a concern or question
Whether it is a facilities issue in your room,
a roommate concern, room change
inquiries, or a personal crisis, your RA and
RD are here to help you. Often we can
provide the help directly, or we know who
can and we can connect you to the right
person.
When and How You Can Expect to Reach Your

RD:
The RD office hours typically are:
Roberts
Mon-Fri 9:30 am -4pm
Chestnut
Maple Ridge
Elmwood
Oak Glen
Mon-Fri 9:30am-4pm
Pine Dale
Aspen/Ivy
Hickory/Birch
Evergreen/Willow Mon-Fri 9:30 am -4pm
Cedar Dell South Mon-Fri 9:30 am-4pm
Cedar Dell South Mon-Fri 9:30 am -4pm
Sometimes the RD is unavailable due to meetings,
lunch, or duties outside of the office. The RD
phone number and e-mail address should be posted
on their office door. Please call or e-mail your RD
if they were not in the office when you stopped by.
Your RD will get back to you once they receive
your message. IF you cannot reach your Rd and it
is an emergency you should call Public Safety at
ext. 9191 or 508-999-8107.
There is an RA assigned to live nearest to you as well as

7-13 additional RAs assigned to your community. You
should feel free to reach out to all RAs, especially the
one living closest to you, as a resource for information,
assistance, as well as community building activities. If
you stop by your RAs door, you should find contact
information for how to get in touch with them, or you
may leave a note for them at that time and they will get
back to you.
RA Duty Hours:
Office Numbers:
Sunday Wednesday
EW 774-929-3060
MR 508-910-3017
RB 508-910-4120
CH 508-910-4118
7:00pm Midnight
Thursday
7:00pm - 1:00am
Friday - Saturday
7:00pm - 2:00am
PD 774-929-2425
OG 774-929-2960
EV/WL 774-929-1640
HK/BR 774-929-3118
AS/IV 774-929-3700
CDW 508-910-6479
CDS 508-910-6450
During the week, after duty hours until 7am the next
morning, the phone is forwarded to an RAs room. You
can reach an RA during these times by calling the
Office Number.
Saturdays and Sundays you can reach an RA all day by
calling the office number.
Between 7am and 7pm during the week, the RA Office
is not staffed however the RD has office hours. The
RAs are also student, and maybe out attending to their
academics or their extra-curricular activities. You can
tries to reach them but please be patient as this is their
time to do other things.
13
Position Responsibilities and Agreements
14
University of Massachusetts Dartmouth

Office of Housing and Residential Education
Senior Resident Assistant Job Description

2014-2015
Job Summary:
The Senior Resident Assistant (SRA) represents the Office of Housing and Residential Education as a key
paraprofessional staff member and student role model. As a full-time student, the SRA works under the direct
supervision of the Resident Director (RD). While the SRA position is a leadership position on the staff, these
individuals do not act in a supervisory role to the Resident Assistants or Desk Attendant staff. Along with all
the responsibilities outlined in the RA job description, the SRA also works ten (10) office hours per week
performing administrative tasks under the supervision of the RD. Together, these staff members work with
students to create and maintain a safe community that fosters meaningful social and educational growth
experiences. All Residential Education Staff are under the direction of the Associate/Assistant Directors of
Housing and Residential Education. Qualified applicants must maintain a minimum of a 2.5 cumulative GPA
and have served as a UMD Resident Assistant in the past.
Agreement Period:
The SRA position is a one-year student leadership opportunity with a contract of consecutive fall and spring
semesters, including trainings. The agreement period begins at the start of RA training (online summer
training in June) and concludes on May 18, 2015 at 12noon.
AREAS OF FOCUS
The SRA position focuses on many aspects of Residential Education. Please note the main areas which the position is designed to
address:
Senior leadership and role modeling to the RA Staff

Community building
Administrative duties
Resource and referral
Academic support
Staff training and development
Crisis intervention
Confidentiality
Other duties as assigned
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SPECIFIC RESPONSIBILITIES
In addition to the job responsibilities outlined in the Resident Assistant job description, SRAs are also responsible for the following:
Under the supervision of the Resident Director provide administrative support for the university judicial system.
Lead staff meetings as designated by the Resident Director.
Responsible for development opportunities for their staff throughout the year.
Actively support the Resident Director and other members of the residence hall staff and work as a team within each unit.
Assume a leadership role, as assigned by the Resident Director.
Assist in the planning and implementation of RA Training.
Assist in the planning and implementation of one All Staff In-Service during the academic year.
Assist with entering and tracking work orders for the community.
Create a Residential Community Newsletter that focuses on the community in which you live and work. It is to be published by
the first of each month after approval from the Resident Director.
Create and disseminate the RA Duty Schedule for each semester under the direction of the Resident Director.
Disseminate and/or post information for the Office of Housing and Residential Education.
Attend and participate on the panel for RA Selection information sessions.
Take initiative to find tasks/projects when the Resident Director is not available during office hours.
Work 10 hours per week doing office hours.
Acts as a liaison to HRE in absence of the RD of the building.
COMPENSATION FOR THE SRA POSITION
In addition to the RA compensation package, the SRA will also receive a $1,500 stipend per semester.
Please note: There is no Academic Fee Waiver as a part of RA compensation for the 2014-2015 academic year.
16
SRA Expectations 2014-2015
The below list provides a more detailed explanation and expectation of duties that should be assigned to Senior
Resident Assistants throughout the academic year. These duties have been discussed amongst members of the
Residential Education team and approved by the Associate Director of Residential Education. Each RD should
meet with their respective SRA and provide orientation of duties in addition to discussing expectations throughout
the academic year. These items are not optional and we expect that each SRA is thoroughly trained by each RD to
complete these tasks.
Senior Resident Assistants are expected to
Create an in-house visual tracking tool that shares programming efforts of the hall and highlights staff
members programming achievements throughout the academic year
Review building key inventories monthly and update records. Staff member should also conduct a weekly
review of keys signed out to residents on loan
Facilitate a team builder with staff each semester and assist RD with in-house staff recognition efforts as
necessary
Participate in the development and planning of one all staff per year
Review all RCR inventories monthly and update accordingly
Regularly access inventory of office supplies and monitor community kitchen usage and follow up (where
applicable)
Regularly clean and organize RA office
Manage emergency contact sheets and update spreadsheet throughout the academic year
Conduct building walkthroughs during shifts throughout each week
Assist RD with updating work order spreadsheets and following up on completed and outstanding work
order request
Create and distribute notices/alerts (in print) for the community
Be present for RA info sessions & assist with facilitation of Group Process Day
Create and maintain, in consultation with RD, building vandalism spreadsheet
Submit work order to MacGray as needed
Create and facilitate Hall Council Marketing plan
17
University of Massachusetts Dartmouth

RESIDENT ASSISTANT POSITION DESCRIPTION & EMPLOYMENT AGREEMENT
2014-2015
Job Summary: The Resident Assistant (RA) is an integral and vital member of the Housing and Residential Education
(HRE) staff. The RA lives and works with an immediate group of approximately thirty to fifty students in one of the
Universitys residence halls or apartment style buildings. In addition to being both a student and an academic and behavioral
role model, the RAs responsibilities will be to support the policies and philosophies of the University and those of HRE in
all aspects of residence hall and community living at the University of Massachusetts Dartmouth. The primary roles and
responsibilities of the RA are outlined below.
The Resident Assistant (RA) is a full-time undergraduate or graduate student who is selected as a paraprofessional staff
member of Housing and Residential Education. Reporting directly to a Resident Director, the RA is a part-time employee
who is part of a team of one RD and several RAs responsible for the supervision and community development of a
residential community. All Residence Life staff are under the direction of the Associate Director and Assistant Directors of
Housing and Residential Education.
Agreement Period: The RA position is a one-year student leadership opportunity with an agreement of consecutive fall and
spring semesters, including trainings. The agreement period begins at the start of RA training (online summer training in
June) and concludes on May 18, 2014 at 12noon.
Specific Responsibilities:
A. General
1. Demonstrate responsible behavior to all members of the UMass Dartmouth community and serve as a role model to
peers. This includes supporting all University published materials and policies.
2. Promote the halls as a community with a safe atmosphere through educational and social means that challenge and
support the personal development of each resident.
3. Establish positive rapport with residents; be viewed as approachable and receptive to all members of the community.
4. Maintain the RA position as second only to academic pursuits for the academic year.
5. Work as a leader, advisor, and committed team member with other hall leaders including: fellow RAs, as well as
Orientation Leaders, members of the Student Senate, members of the Resident Student Association (RSA), and
members of the Hall Council in their building.
B. Community Development
1. Develop a presence in the hall (notifying RD when away from floor more than 36 hours & sleeping in my assigned
RA room at least 2 weekends per month.)
Get to know residents by being in the RA room with the door open as well as by walking the floor; facilitate
interactions among residents and encourage an overall sense of community on the floor and in the hall.
Notify residents of important dates and events; schedule and facilitate monthly floor meetings.
Assist in the formation of the Hall Council and consistently support its endeavors.
2. Complete door tags and bulletin boards for the floor community three times per semester.
18
3. Complete all programming requirements through the programming model set forth during RA training.
The RA is expected to aid in the integration of formal and informal learning by establishing an academic
atmosphere through the development of programs in the residence hall. He/she is expected to promote an
atmosphere for individual and group development of programs by encouraging resident participation at
programs in the residence halls.
The RA is expected to utilize various departments on campus to develop social, academic success,
community development, personal growth, open-mindedness, and civic engagement opportunities for
residents.
The RA is expected to encourage interaction among the residents, faculty, administrators, and other staff
members of the University community by involving them in programs within the residence hall.
The RA is expected to give leadership and active support to residence hall activities and encourage students
to participate in programs sponsored by HRE or the University, especially Hall Council.
C. Duty
1. Check in for duty at 7:30pm with the Resident Director On Duty (RDOD). Conduct rounds
of the building
throughout the night while always maintaining a line of communication to the RDOD via the walkie-talkie or phone.
2. Address, explain and document all University policy violations in the hall while working with the RDOD and Public
Safety when necessary. This should all be done in a timely manner.
3. RAs are required to remain in their hall while on duty until 7am on the morning of duty unless
by an RD.
otherwise directed
4. RAs are required to be on passive duty on Saturdays and Sundays, remaining in their rooms. They should be
accessible at all times. RAs on passive duty will receive a one hour break for meals.
D. Policy Enforcement
1. The RA is considered an employee of the University and should be a role model in all aspects of University life as
outlined by the HRE Staff manual. Although the residence hall is the RAs primary location of responsibility, he/she
should be ready to assume responsibility in other areas of the campus where student leadership may be necessary.
2. The RA is required to know, support, implement, and maintain University policies and regulations as outlined in the
UMass Dartmouth Student Handbook.
3. The RA is expected to establish a community that upholds community standards established by the HRE as well as
University policies. He/she is expected to be the primary communicator of policies and community standards in
his/her building.
E. Peer Resource
1. Assume an active role in the orientation and successful transition of all students throughout the year.
2. Assist residents in their adjustment to having a roommate; complete roommate agreements with new roommates and
provide mediation as needed.
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3. Be aware and sensitive to the needs and concerns of residents, while serving as a resource and liaison for those in
need of information, guidance, or referrals to University officers on academic, personal, and social issues.
4. Be aware of the limitations of the RA role, and refer residents to the appropriate University staff including Resident
Directors, Counselors, Deans, Faculty Members, and others.
F. Staff Development and Training

1. RAs are required to participate in RA training prior to the start of each semester. The dates for fall
training will be published in hiring materials.
and winter
2. Attend in-service training opportunities throughout the academic year.

3. Attend and participate fully in all weekly residence hall staff meetings.
4. Attend and participate fully in scheduled department-wide all-staff meetings.
G. Administrative Responsibilities
1. Set up campus phone extension with a professional message, check voicemail at least twice daily,
UMass Dartmouth e-mail account at least twice daily.
and check
2. Attend one-on-one meetings with your RD and complete weekly reports.

3.
Open and close the hall at the beginning and end of each semester or break period. RAs must return from break by
11am the day the halls open.
4. Participate in the selection and training of new Housing & Residential Education staff.
5. Provide leadership and support for the facilitation of all parts of the room selection process.
6. Fulfill responsibilities as the RA on Duty and perform front desk duty as needed.
7. Perform weekly inspections of rooms as well as Health and Safety inspections once a semester; report maintenance
concerns to the Facilities Office and involve the RD as needed.
8. Complete occupancy reports.
9. Other administrative duties as assigned.
10. Participate in and perform designated duties during fire alarms and drills.
H. Other Duties and Responsibilities

1. All Hands On Deck (AHOD) dates may also be announced by the HRE when special community or national events
may affect our students. All RAs are expected to clear their calendars and respond to the call of duty as directed.
2. Other duties as assigned.
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I. Evaluation of the Performance

1. The RA's job performance will be evaluated by the RD on an ongoing basis, no less than twice annually.
2. An evaluation of the RA will be performed by the RD in tandem with student evaluations during each semester.
3. The RA agreement is for the period of one academic year and renewal is not guaranteed.
J. Discipline & Termination
1.
HRE will not suspend or discharge an RA without just cause. When any disciplinary action is taken, HRE will
notify the RA in writing of the specific reason for such actions. If found in violation of any student conduct or HRErelated policy or procedure during the contract period, disciplinary action will be taken. Note, HRE reserves the
right to take action for student conduct-related matters prior to and/or regardless of the hearing outcome.
2.
Each RA will be furnished a copy of all performance evaluations or disciplinary entries in his/her personal file, and
will be permitted to respond to them.
3.
Where appropriate, disciplinary action or measure will include only the following, regarding staff member status and
not student status:
(a) Verbal Warning
(b) Letter of Information
(c) Written Warning (letter of information or letter of warning)
(d) Employment Probation
(e) Temporary suspension
(f) Release
4.
Consumption of alcohol or other drugs is prohibited while the RA is on duty. An RA should not be under the
influence of alcohol or other drugs while on duty.
5. Termination by mutual agreement may be effected at any time.

6.
RAs whose employment is terminated must relinquish their designated room assignment, room keys, and any other
materials provided to a Resident Assistant, within the time period established by the Assistant Director of
Residential Life and/or his/her designee.
K. Academic Responsibilities and Expectations

1. All RAs must maintain a cumulative GPA of 2.4.
2. If an RA does not maintain a cumulative GPA of 2.4, progressive measures will be taken including placing an RA on
Employment Probation for one semester. Failure to increase cumulative GPA to minimum expectations while on
Employment Probation will result in an RA being released from the position in order for the RA to focus on
academic success.
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3. If an RA earns a semester GPA lower than 2.4 for two consecutive semesters, HRE reserves the right to place an RA
on Employment Probation.
Although it is a part-time position, the RA position requires a large time commitment and needs to be balanced carefully
with other time needs: academic, social and recreational. For this reason, RAs:
Are expected to inform, discuss, and confirm approval from their Resident Director and Assistant Director before
assuming any student leadership opportunities, including all executive board roles, prior to accepting the position.
Are expected to inform, discuss and confirm approval from their Resident Director and Assistant Director before
assuming any intended additional employment or internships prior to accepting the position.
Are NOT allowed to work the days of Commencement. No exceptions will be made.
Might be able to attend Commencement, if on the day of Commencement the building has sufficient RAs available
to check students out.
At the discretion of the Resident Director, graduating seniors complete their RA duties on the last Wednesday of
finals when their closing duties are considered complete by their RD. Seniors participating in Senior Week must
gain approval from their RD and make arrangements to complete their closing responsibilities before participation in
Senior Week.
Job Compensation
Each RA receives the following compensation for the 2014-2015 academic year:
housing in their assigned residence hall free of charge (via a room waiver)
a board allowance
a laundry fee waiver
a telecommunications fee waiver
Also, each RA has the ability to register for classes early; dates with be furnished by HRE at the appropriate time each
semester.
RAs will not be permitted to stay free of charge over break periods, unless they are working as a Break RA for the office. If
staying over a break period for a class, working on campus, or as an international student, RAs will be required to pay for
Housing or the sponsoring department the RA is working for may pay for Housing.
Please note that this compensation is considered a financial resource and financial aid candidates selected as RAs may have
an adjustment made to their aid. We encourage these applicants to consult with the Financial Aid Office about the impact of
taking the RA position on their financial aid package. Financial status is not considered as a factor in selecting RAs. In the
event that a candidate's financial aid package is adjusted by the Bursar, please know that the HRE will not be able to
provide the student with compensatory funds dedicated to anything other than tuition.
22
Resident Assistant Employment Agreement

Housing & Residential Education - University of Massachusetts Dartmouth
I have read, understand, and agree to accept all responsibilities of the Resident Assistant position.
I understand that the RA position is a one-year student leadership opportunity with an agreement of consecutive
fall and spring semesters, including trainings. The agreement period begins at the start of RA training (online
summer training in June) and concludes on May 19, 2015 at 12noon.
Name (please print):
UMass Dartmouth ID number:
Summer 2014 Address:
Cell phone:
The following is to be considered the employment agreement between

(RA name):
assigned to
Hall and Housing & Residential Education at the
University of Massachusetts Dartmouth.
RA Signature
Date
RD Signature
Date
Assistant Director Signature
Date
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Resident Assistant Statement of Confidentiality

Housing and Residential Education
As a Resident Assistant for Housing and Residential Education you will be in a position where confidentiality is
of the utmost importance. Should a question arise concerning confidentiality of this information, please ask
your supervisor for clarification. Please read the statement below and sign.
I,
do hereby attest that I understand the information that I may be
handling in my role as an RA responsibilities is highly sensitive and confidential.
I promise that I will not divulge, copy, release, forward, or otherwise misuse any information I may be privy to
as part of my employment to any individual or entity either within or outside of the University of Massachusetts
Dartmouth.
I understand that any breach of confidentiality will result in my position being terminated immediately and may
also be referred to the Student Conduct System
Student Signature
Witnessed By
Date
Date
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The Role of the Resident Assistant

1. Perform the RA job to the best of your ability by:
Welcoming all students
Community Building
Role Modeling
Programming
Floor/Apartment meetings
Communicating openly
Problem solving
Intervening during crises
Managing conflict
2. Encourage involvement in Residential Education by:
Emphasizing global diversity
Being a positive role model
Engaging students in programs/activities within the department
Promoting active participation in Residence Hall Council (RHC)
3. Express student concerns to the right people by:
Serving as an informed resource to students
Handling administrative responsibilities in a timely manner
Maintaining a positive demeanor
Following up with supervisors and students
4. Seize opportunities to work with and support other student groups, professors, UMD community in general
by:
Reading and understanding the Student Code of Conduct, Student Rights and Responsibilities, and the
Housing Handbook
Reading and understanding the RA manual including all policies and procedures
Co-sponsoring programs with other organizations
Attending events
Posting other clubs or departments events in your area
5. Be visible, approachable, and available by:
Posting your availability so students know when you are available to them
Being available to students on a consistent basis
Visiting with students and showing interest in their lives and seeking out those students who do not
come to you
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6. Maintain and promote a positive attitude about your job as an RA and about UMass Dartmouth by:
Seeking support when you need it
Criticizing in private and promoting in public
Taking care of yourself (academically, socially, emotionally, etc...)
Negating gossip by not communicating, listening to, as well as attempting to stop all rumors, hearsay,
and negative conversation in our campus community
7. Work as a cohesive team by:
Encouraging peers to speak professionally to one another
Challenging each other when you disagree, in a positive manner
Offering solutions and being willing to work through difficult situations
Challenging students to express themselves without using self-defeating language
Negating gossip by not communicating, listening to, as well as attempting to stop all rumors, hearsay,
8. Set community standards on your floor and in your hall by modeling:
Respect, open-mindedness, communication, understanding, consideration, including and celebration of
all individual's beliefs and differences
Opposing gossip by not communicating, listening to, as well as attempting to stop all rumors, hearsay,
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RA/SRA Progressive Discipline Guidelines

These guidelines will assist the RD in establishing a system of a progressive discipline for the SRAs/RAs they
supervise. RDs will always consult with their Assistant Director prior to disciplining or sending a letter to an
SRA or an RA.
1st infraction: Letter of Information1. Meeting is scheduled with the SRA/RA in question.
2. RD will write a follow-up letter detailing the meeting. Copies of the letter will go to the SRA/RA, RD, and
Assistant Director
2nd infraction: Letter of Warning1. Meeting is scheduled with the SRA/RA in question to discuss the infraction.
2. In this meeting the RD will review protocol regarding the infraction and provide the student with
information, to assist them with understanding what steps will be taken after this point if the behavior continues.
3. RD will write a follow-up letter detailing the meeting and place the student on Warning Status regarding their
employment. Copies of the letter will go to the SRA/RA, RD and Assistant Director.
3rd infraction: Letter of Probation1. Meeting is scheduled with the SRA/RA to discuss the infraction.
2. In this meeting the RD will notify the student violation as outlined in their contract and the student at this
point may meet with the respective Assistant director and their RD.
3. The Resident Director of Assistant Director will write a follow-up letter detailing the meeting. The student
will be placed on probation and will be informed that if any further infractions occur the student's position will
be reviewed and further personnel action may be taken. Probation periods generally last the term of their
employment contract. Individual Probationary Contracts may be developed by the RD and Assistant Director.
4th infraction: Letter of Release1. Meeting is scheduled with the SRA/ RA in question to discuss the infraction.
2. The meeting may be with the RD and AD. The SRA/RA will be immediately relieved from their duties. At
this time the student will be informed that their release includes being relocated (at HRE's discretion) to another
hall. All attempts will be exhausted to find a comparable room, although not guaranteed due to space
availability.
Disclaimer:
Housing and Residential Education obtains the right to impose additional disciplinary sanctions, based
on circumstances. Infractions include, but are not limited to, violations of the UMD Student Code of
Conduct, Housing Policies and Procedures as outlined in the current year's Terms and Conditions and
failure to meet requirements as outlined in RA/SRA job description.
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Employment Decision Appeal Procedure

The Employment Decision Appeal Procedure is available for use when a student staff member does not accept a
decision effecting conditions of employment by their supervisor. This appeal procedure applies only to the
following personnel actions: probation and termination. Oral and written reprimands are not appealable
personnel actions. For the action of termination, the student staff member is restricted from performing any
official duties pending the final outcome if the appeal procedure has been initiated by the employee.
Appeals filed under the Housing and Residential Education (HRE) Appeal Procedure must be presented in the
following manner for all student employees including Student Office Assistants, Desk Attendants, SRAs, RAs
and the Summer Intern:
The student staff member may file a written appeal with the Director within five (5) business days of the receipt
of the personnel decision in order to discuss and resolve the issue. This should be done if she/he believes that
there has been an error or there is new information in the case that has not been considered. The staff member
should be specific in the written appeal and clearly indicate the reason why she/he is appealing the decision.
Any student staff members receiving campus housing as a term of employment are required to vacate the
housing assignment once a termination decision is made even if an appeal is pending, unless an extenuating
circumstance is approved, in advance, by the Associate Director of Residential Education.
The staff member should arrange a meeting with the Director within two (2) business days of the receipt of the
personnel decision in order to discuss the written appeal and review the issue. The meeting should be held
within five (5) business days from the date that the staff member is made aware of the act or condition that is
the basis of the appeal.
If the staff member selects to withdraw the appeal at any time in the process, a letter must be submitted to the
Director of Housing and Residential Education stating that the appeal is withdrawn.
The Director will have three (3) business days to respond in writing with the final decision of the appeal.
Copies of the appeal and the final decision of the Director of Housing and Residential Education shall be
furnished to the student staff member, the Associate Director of Residential Education, the Assistant Director(s)
of Residential Education and the direct supervisor of the student employee.
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Policy and Rationale
29
HRE Policies and Rationale

In order to maintain an environment conducive to academic pursuits, ensure that all members of our community
are safe and comfortable, and comply with Massachusetts and federal law; UMD and HRE have developed a
number of policies and regulations. As an RA, you will be required to confront policy violations, both when you
are on duty and off. This section contains information and a Rationale for some of our most commonly violated
policies. For information on confronting violators and likely disciplinary outcomes, please refer to the section
on judicial processes and procedures.
AHOD (All Hands on Deck)

POLICY:
All Hands On Deck (AHOD) dates may also be announced by the HRE when special community or
national events may affect our students. AHOD periods are also during training opening, and closing. All
RAs and RDs are expected to clear their calendars and respond to the call of duty as directed.
RAs must be able to return to campus within 15 minutes during AHOD.
RAs must stay overnight in their assigned areas.
ALCOHOL
POLICY:
Students who are 21+ AND live in the Woodlands or Cedar Dell are permitted to have alcohol in his/her
own room. They can also have alcohol in common areas of the suite or apartment (living room and
kitchens) once all occupants of the suite/apartment are 21 years of age. When an apartment has residents
both of legal drinking age and underage, the resident of legal drinking age may consume alcohol in the
common areas of the apartment as long as it is not in the presence of the underage resident or any
underage guests. This is due to the policy that is still in place that cites "in the presence of alcohol" as a
violation of policy.
Pine Dale and Oak Glen Halls: There are only two halls in upper-class housing where students may have
roommates who share a bedroom. Reflective of life outside of campus, residents in this situation may
have alcohol if they are of age, and may not have alcohol if they are under the legal drinking age. When
a bedroom has residents of both legal drinking age and underage, the resident of legal drinking age may
consume alcohol as long as it is not in the presence of the underage resident as the same rule of "in the
presence of alcohol" applies to Oak Glen and Pine Dale.
Students who live in areas the first year traditional halls (also referred to as dry halls; Maple Ridge,
Chestnut, Roberts and the non-transfer section of Elmwood) cannot have alcohol, alcohol containers
(full or empty) or paraphernalia in ANY area (not even their own bedroom) at ANY time
REGARDLESS of age.
Students who live in the transfer section of Elmwood hall and are 21+ are permitted to have alcohol in
his/her own room.
When a room has residents both of legal drinking age and underage, the resident of legal drinking age
may consume alcohol in the room as long as it is not in the presence of the underage resident or any
underage guests. This is due to the policy that is still in place that cites "in the presence of alcohol" as a
violation of policy.
Students who are under 21+ cannot possess, transport, consume, or be in the presence of alcoholic
beverages, including but not limited to: alcoholic beverages or empty alcoholic beverages containers,
30
within any area of the residence areas. This includes student rooms, suites, and common areas, such as
lounges, bathrooms, hallways, balconies, parking lots, Quads, etc.
Individuals may not possess kegs, beer balls, ice luges, grain alcohol or any equipment that provides
alcohol from a common source used to consume or contain quantities that may be deemed excessive AT
ANY TIME REGARDLESS OF AGE.
Residents or guests who have open alcohol containers in public areas, or who are in a room/apartment in
the presence of, or consuming, alcohol with a person under 21 years of age will be subject to
disciplinary action. This policy applies to porches and outdoor areas immediately adjacent to
apartments.
RATIONALE:
Massachusetts state laws prohibit the consumption, sale or use of alcohol for students under the age of 21. In
addition, on college campus nationwide, the use and abuse of alcohol is responsible for the majority of serious
community violations such as sexual assault, vandalism, fighting and other extremely disruptive, destructive
and dangerous behaviors. We have designated specific areas as 21+ and developed our alcohol policies to
promote responsible drinking as a privilege for those who are of age.
TALKING POINTS:
1. We follow state law; University policy may be even more restrictive than law; important to be informed
as you make your decisions
2. Under 21, possession or consumption is a violation of law and University Policy
3. If in presence of alcohol, must leave immediately or be charged with violation of Complicity
4. If stopped by DPS:
1st time - Court Summons
2nd time - Arrest
5. If documented by DPS or Res. Ed staff, the student will go through Student Conduct Process and will
get at least the following minimum sanctions:
1st level violation - 1 or 2 yrs. Disciplinary Probation, Online Class called Under the Influence
which costs $35, Parental Notification by Letter
2nd level violation - 1 or 2 yrs. Deferred Suspension from University, Chemical Dependency
Evaluation (2 One on One Sessions, Parental Notification by Letter
1 or 2yrs. University Suspension, Alcohol Treatment while on Suspension, Parental Notification by
Letter
**Possible Community Restitution if applicable on all levels of an Alcohol Policy Violation.
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6. If 21+, can use alcohol under following conditions:
No underage people present
If all residents of unit are 21+, can use alcohol in living areas; if not, can only use in own
bedroom
If parties, will be charged with host policy violation
7. Student Conduct Sanctions for alcohol/drugs are PROGRESSIVE/CUMULATIVE. You may never get
the same sanction twice even if you have been sanction free for a long time.
8. No drinking games, even with water
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9. If sent to hospital, arrested, or taken into protective custody:
Cannot return to campus without meeting with Dean On Call
Parents will be called if hospital/may be called if arrested or PC'd

Deferred Suspension from University for 1 or 2 years
Required Chemical Dependency Evaluation
10. Before using or being around alcohol:
Think about risk to your education, your financial investment in UMD
Student Conduct Record can affect - transfer, study abroad, playing on sports team, holding
office, getting a job, being a student
CONFIDENTIALITY
As an RA, someone may share feelings, an experience or a situation with you that may cause you concern about
that persons well-being, or the well-being of others. Everyone has a right to expect that their
comments/discussion will be treated with respect and with confidentiality and, in most cases; you will be able to
keep their comments in confidence. However, never promise confidentiality to anyone. If a student says they
would like to speak with you about something, but they dont want you to tell anyone, a good reply is well, I
cant promise that. Ill do my best to keep what youve shared between you and me, but if its something
serious, I may need to seek guidance from my RD. It is for better to explain up front the limitation on your
ability to keep something confidential than to make the promise and have to break it later, and along with it, the
trust the other person has placed in you.
It is very important to share the burden, to get a second opinion, and to get support for yourself as well as the
student. It is also imperative that you do not discuss or share confidential situations ever in a public setting
(such as the Marketplace, Campus Caf, the Library, classrooms, etc). Even if you do not use names, it is
inappropriate and unprofessional to do so. Situations such as these should only be discussed in a private,
behind-closed-door (literally) setting and only with those persons having a need to know. For our purposes, we
may define persons having a need to know as a professional staff person (in Residential Education or other
pertinent office on campus) with whom you are seeking counsel or assistance or fellow student staff members in
your hall/area who need to be apprised of the situation in the event that an emergency arises.
Confidentiality is an important aspect of our staff positions and one that cannot be taken lightly. Failure to
adhere to the guidelines for confidentiality outlined above and during pre-fall and in-service training sessions
may be grounds for disciplinary actions or release from the RA position.
DRUGS
POLICY:
All members of the University community (and their visitors) are expected to abide by the laws regarding
illegal use of alcohol and drugs. Failure to abide by these laws may result in criminal penalties, as well as
University discipline, including suspension or expulsion. The specific legislation regarding the local, state or
federal sanction for the unlawful possession or distribution of illicit drugs and alcohol are on file with the
Department of Public Safety and the Office of Student Affairs.
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Chapter 94C, The Controlled Substances Laws lists specific controlled substances in classes A, B, C, D, E
including marijuana, cocaine, morphine, opium, heroin etc. and also lists criminal penalties for any prohibited
use of these substances. These include forfeiture of property as well as imprisonment and other criminal
penalties. The law also prohibits misuse of drug paraphernalia.
RATIONALE:
The use of drugs is not only illegal, but their use/abuse can lead to serious disruptive, destructive, and
dangerous behaviors that impact all members of the UMD community.
TALKING POINTS:
1. Decriminalization does not mean that marijuana is legal. It means that if you are in possession of less
than an ounce of marijuana and are stopped by police, you will get a citation instead of being arrested.
The citation will include a fine of $100 and a requirement for drug education through the Town of
Dartmouth.
2. Regardless of citation you will be documented and may face Student Conduct charges. If cited you will
not be charged with drugs but may be charged with a smoking violation
3. Any combination of the following may result in a finding of responsible for a drug violation:
a fan pointing out a window
a towel or other cloth at the base of your room door
possession of paraphernalia
possession of a scale
smell of marijuana
possession of a number of baggies
4. Tampering with your smoke detector to smoke marijuana will result in an immediate interim suspension
from residence and will likely result in a permanent dismissal from residence.
5. If documented by Res. Ed. staff, will go through Student Conduct Process and will get at least the
following minimum sanctions:
1st level violation - 1 or 2 yrs. Disciplinary Probation, Online Class called Marijuana 101 which costs
$35, Parental Notification by Letter
2nd level violation 1 or 2 yrs. Deferred Suspension from the University , Chemical Dependency Evaluation (2
One on One Sessions, Parental Notification by Letter
3rd level violation 1 or 2 yrs. University Suspension, Treatment while on Suspension, Parental Notification by
Letter
6. If you are found responsible for selling any kind of drugs, it is likely that you will be removed from the
University permanently
7. Sharing prescribed drugs is illegal and a violation of policy
8. Carrying prescription drugs in an un-labeled container is illegal and a violation of policy
9. Parents are notified of all drug policy violations
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FIREARMS/WEAPONS/DANGEROUS ITEMS
Firearms of any type (assembled or disassembled), ammunition, knives, machetes, javelins, martial arts devices,
paintball guns, clubs, or any device which may be considered hazardous to the welfare of members of the
residential community are strictly prohibited in residential areas. Residents in possession of or using such items
are subject to severe disciplinary action up to and including eviction from housing and/or dismissal from the
university. The University also reserves the right to turn such cases over to the civil authorities for criminal
prosecution. Students enrolled in academic programs that require the use of artists tools are expected to store
such items in an academic building or studio. In addition, students who belong to any on-campus clubs or
organizations may not store related items considered firearms/weapons/dangerous items in any Residence Hall
room or building, commons spaces, and areas surrounding the building.
RATIONALE:
Housing and Residential Education cares for the safety of its students; therefore, weapons or dangerous items
are not allowed on campus.
FIRE SAFETY
POLICY:
All common areas, halls, entry ways and rooms must have a clear walking path for a quick and
unobstructed escape in case of a fire. Furniture, belongings, trash, etc should not be left in any areas that
would prohibit or diminish egress. This includes fire stairwells.
Intentionally false reporting of a fire; intentionally false reporting of a bomb or other explosive having
been placed in any University building or elsewhere on University property; tampering with fire-fighting
or fire-alert equipment is considered a felony and will not be tolerated.
All students are expected to vacate facilities each time the fire alarm sounds. Each alarm should be
treated as though it were a real fire to ensure the safety of all students. When an alarm has been set off
and the source of the alarm has been identified and taken care of Housing and Residential Education
staff will run their evacuation protocol. This means a staff member will key into every student room
within the residential area where the alarm is sounding. During this time, students are not allowed within
10 feet of the exterior doors of the residential facility. Any students found in their room during
evacuation procedures or any UMD or Housing Policy violations found, will be documented and
required to have a judicial hearing. Applicable fees incurred by the University for fire department
Response can be billed to the university accounts of those students residing in buildings where the
alarms are set off.
RATIONALE:
These practices provide for a safe living environment for all community members. Blocking doors and corridors
can impede students escape and could lead to serious injury and/or death. As such, HRE takes all fire safety
policies of the department, university and state seriously and will enforce them to the fullest.
35
TALKING POINTS:
1. Critical in residential setting like ours - what you do can affect several hundred people and their
belongings. Examples:
1) if you set off fire alarm, everyone waits outside until reset
2) if you set off sprinkler (in cases of excessive heat), everything in immediate area gets soaked laptops, TVs, books, etc.
2. Smoke detectors are wired into a system, not like battery operated ones at home.
If you cover yours, it affects the whole building
If you cover yours and it is seen by staff/police, you will lose housing immediately on an interim
basis and could lose housing permanently through student conduct process
if your smoke detector starts beeping or is damaged, report to RA/RD immediately
3. Unlike your home, lots of items are restricted in this setting to ensure safety (review list from housing
contract)
4. University does not cover your losses due to fire, smoke, water. Check your home owner's insurance to
see if covered. If not, check into getting renter's insurance for yourself
5. As you might imagine, there is no smoking in any residence building
6. Causing a fire, even unintentionally, will likely result in removal from the University
7. Playing with a fire extinguisher will likely result in loss of housing and possible removal from
University
8. When fire alarm sounds, exit building immediately using recommended exit procedures
36
Fire Alarm Evacuation Lobby Locations

Students who evacuate residence halls due to a fire alarm will be directed to another indoor location during
inclement weather, including severe cold. The following describes the locations that the RA staff will direct
residents to in these instances.
Roberts:
Ground and 1st floor: Chestnut Hall Lobby
2nd floor: Maple Ridge Lobby
3rd floor: Elmwood Hall Lobby
Chestnut:
Ground and 1st floor: Maple Ridge Lobby
2nd floor: Elmwood Hall Lobby
3rd floor: Roberts Hall Lobby
Maple Ridge:
Ground and 1st floor: Elmwood Hall Lobby
2nd floor: Roberts Hall Lobby
3rd floor: Chestnut Hall Lobby
Elmwood:
Ground and 1st floor: Roberts Hall Lobby
2nd floor: Chestnut Hall Lobby
3rd floor: Maple Ridge Hall Lobby
Pine Dale:
1st and 2nd floors: Oak Glenn Lobby
3rd floor: Chestnut Hall Lobby
4th floor: Roberts Hall Lobby
In case of an event at the Woodland Commons,

students should proceed to Birch Lobby
Aspen: Woodland Commons.
students should proceed to Ivy Lobby
Ivy: Woodland Commons.
students should proceed to Aspen Lobby
Cedar Dell South:

Residents will evacuate to the Cedar Dell South
Community Center
In case the community center is also experiencing the alarm,
students should proceed to Cedar Dell West Community
Center
Cedar Dell West:
Residents will evacuate to the Cedar Dell West
Community Center
In case the community center is also experiencing the
alarm, students should proceed to Cedar Dell South
Community Center
Oak Glen:
1st and 2nd floors: Roberts Hall Lobby
3rd and 4th floors: Pine Dale Lobby & MPR
Evergreen: Woodland Commons.
students should proceed to Willow Lobby
Willow: Woodland Commons.
students should proceed to Evergreen Lobby
Birch: Woodland Commons.
students should proceed to Hickory Lobby
Hickory: Woodland Commons.
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FIRE SAFETY SYSTEMS AND EQUIPMENT

All residence halls are equipped with the following safety systems and equipment:
Fire alarm system and panel
Emergency lights
Fire Doors
Exit Signs
Smoke detectors in common areas, kitchens, hallways, etc.
Heat detectors in student rooms, common areas, kitchens, hallways, etc.
Fire alarm pull stations
All systems and equipment are checked regularly by FACILITIES and must also pass local and state fire code
regulations. The building fire alarm system, when activated, alerts Public Safety and the Volunteer Fire Department
that services the UMD campus that an alarm is occurring. Public Safety will then dispatch an officer to the
residence area where the alarm is sounding. Upon their arrival they will ask if you know what the cause is and if
there is a real fire or not. They will relay this information to the station.
When an alarm sounds in any building, as an RA you will follow the following general procedure. Specifics on how
to run evacuation and reset alarms in each building/area follow this section.
1. When an alarm sounds in any building, you should proceed directly to the fire alarm panel (Usually located at the
front entrance to the building). On your way to the panel you should keep your eyes open for smoke, pull stations
that have been activated, etc.
2. If the cause of a local alarm is not a real fire, smoke or fire safety equipment malfunctions and if the panel
can be reset, reset it! Contact the RD on Duty and let them know the situation.
3. If the building has to be evacuated, run evac per your RD and in-hall training.
GOOD SAMARITAN POLICY

POLICY:
Student health and safety are primary concerns of the University of Massachusetts Dartmouth community.
Students may be reluctant to seek help in alcohol-related emergencies because of potential judicial consequences
for themselves, the person in need of assistance, or the organization hosting the event where the situation occurs.
Since these emergencies are potentially life threatening, UMass Dartmouth seeks to reduce barriers to seeking
assistance. To this end, this Good Samaritan Protocol has been developed.
PURPOSE:
The Good Samaritan Protocol represents the University's commitment to increasing the likelihood that
community members will call for medical assistance when faced with an alcohol-related emergency.
The protocol also promotes education for individuals who receive emergency medical attention related to their
own use of alcohol in order to reduce the likelihood of future occurrences.
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DEFINITIONS:
Signs of serious intoxication/impairment include:
Inability to rouse the person with loud shouting or vigorous shaking
Passed out
Semi-conscious; person goes in/out of consciousness
Slow or irregular breathing or lapses in breathing
Weak pulse, very rapid pulse, or very slow pulse
Cold, clammy, or bluish skin
Vomiting while passed out, not waking up after vomiting, or incoherent while vomiting
TALKING POINTS:
The purpose of the Good Samaritan Policy is to reduce barriers to seeking assistance by granting amnesty from
formal university disciplinary related to alcohol use for 1) the intoxicated individual and 2) the person who calls for
help. The Good Samaritan Policy states that:
Whenever a student assists an intoxicated person in procuring assistance, neither the intoxicated
individual nor the individual who assists will be subject to formal university disciplinary actions for
being intoxicated or having provided that person alcohol.
In order for this protocol to apply, the intoxicated student(s) must agree to timely completion of
recommended alcohol education activities, assessment, and/or treatment depending on the level of
concern for student health and safety.
GUEST POLICY
POLICY:
Hosts will be held accountable for the actions of their guests, including damages. Guests should be made
aware of relevant University policies by their host. A Host Policy Violation can be addressed if a large party
situation and alcohol is present.
Each student is limited to three (3) guests in his/her room at any one time. This number pertains to both on
and off campus guests.
Occasional overnight guests are permitted. In all cases, a host must obtain the consent of the
roommate(s) prior to the overnight visit. These guests must be signed in at the front desk.
Guests must be over the age of 16, with a valid ID. Special permission for guests under the age of
16 can only be obtained from the Resident Director of the building at least 48 hours in advance. The
Resident Director may ask for parental/guardian permission and contact information so please be
prepared and plan ahead. The guest under the age of 16 if approved must provide a valid ID.
If a guest arrives before the front desk is in operation, it is the responsibility of the host student to register
the guest at the front desk no later than 8:00pm. Unaccompanied visitors may be refused access to a
building at the discretion of the Desk Attendant/RA/UMD Official or designee.
No guest, regardless of age, may bring alcohol into a residence hall.
Residential Education staff reserve the right to revoke visitation privileges in the resident areas for cause at
any time. Upon revocation of visitation privileges, the visitor will be required to vacate the premises.
Housing and Residential Education/Office of Student Conduct and Dispute Resolution may issue a No
Trespass order to guests who do not respect the students, University personnel and/or members of the
UMass Dartmouth community.
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RATIONALE:
Residential Education needs to take extensive steps to help protect the safety and rights of all its community
members. In addition, there are UMD resident students who for whatever reasons, wish to stay clear of other
resident students. Limiting free access to residents of a specific hall only helps to protect all members of the
community. Although it may seem unnecessary to escort parents within the hall, it is always difficult to know
the relationship between the parent/guardian and student. Without our policy, we may be allowing free access to an
abusive or otherwise disruptive parent/guardian.
INCENSE/CANDLES
POLICY:
The possession or use of incense and candles in the residential facilities is strictly prohibited.
RATIONALE:
Incense and candles are left free standing and burning which creates an environment for danger. Numerous
residence hall fires have been started by incense and candles that have been left unattended.
MISSING PERSON
The University of Massachusetts Dartmouth complies with the Higher Education Opportunity Act of 2008
regarding missing student notification.
PURPOSE:
The purpose of this policy is to promote the safety and welfare of the University of Massachusetts Dartmouth
community through the compliance with the requirements of the Higher Education Opportunity Act of 2008
(HEOA). The Missing Student Policy outlines the communications required of Public Safety, Housing and
Residential Education, and Student Affairs pertaining to receiving notice that a student is alleged to be missing.
DEFINITION:
A Missing Student may be any residential undergraduate or graduate student enrolled in a degree or certificate
program or taking one or more classes at a UMass Dartmouth site, who is alleged to be missing by a reasonable
source of information, i.e. family member, University faculty member, University staff member, personal friend,
or person acting as a guardian for the students family.
PETS/ANIMALS
University health and safety regulations prohibit the possession of animals, alive or dead (including laboratory
specimens) in any campus residence. This also includes animals hunted for sport and/or recreation. In cases of
violation, extermination procedures are automatically required by public health regulations, and deodorization
procedures are necessary. In such cases, these operations will be performed at the responsible students expense.
Exceptions to this policy may be made for fish that are kept in small water tanks, Residents are responsible for
water damage caused by leakage from fish tanks. Due to structural concerns, all fish tanks are restricted to ten (10)
gallons or less. Upon approval of university staff, expectations may be made for guide dogs.
RATIONALE:
Public health policies and student allergies are two of the main reasons pets are not allowed in University
Housing. In addition, one must also consider noise, cleanliness, and basic hygiene.
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POSTING (Hanging fliers)

POLICY:
Any student group recognized by the University looking to advertise their events may post flyers, banners, etc.
in the Residential facilities provided they follow the following guidelines: (1) All advertisements must indicate
the name and contact information of a designated member of the group. (2) All advertisements must be
approved and officially stamped by the Housing and Residential Education Office. (3) All approved and
officially stamped advertisements must be brought to the Resident Directors of the facilities in question, for
their approval of the location of the advertisements being posted. Anything that has been posted illegally or in
an incorrect location should be removed immediately and taken to your RD to follow-up on.
RATIONALE:
Without an approval process, our halls would be littered with flyers and advertisements. Our system creates
some standardization and regulations. Only flyers advertising UMD sponsored events may be posted to ensure
that all advertisements for parties, meetings, etc. conform to our regulations and that they do not offend
members of our community. In this way we can help protect the safety and integrity of our community.
PROHIBITED FURNISHINGS & ITEMS

POLICY:
Students should seek guidance from their RD regarding questions about furniture PRIOR to moving it in so that UMD can be
sure it meets our fire safety standards. It approved, an official note will be placed in the students file. Failure to comply with
these safety regulations will result in immediate confiscation and judicial consequences. Listed below are a few items
considered prohibited in all residential facilities. Housing and Residential Education reserves the right to identify other items
deemed unsafe or inappropriate at any time during the year to maintain the safety and security of the community, and required
that students remove the items from the residential facilities:
Alcohol & Drug Paraphernalia
Anyone found in possession may be in violation of the Alcohol & Drug Policy or related Residence Halls Rules & Regulations and
subject to the same sanctions or similar/equivalent pursuant to the Alcohol & Drug Policy
Beer Bongs
Bongs
Pipes
Funnels
Ice Luges
Taps
Kegs
Hookahs
Empty Alcohol Containers in Alcohol Free Areas
Any other device or item used to consume or produce Drugs and/or Alcohol in a way that violates
Appliances
Air conditioners
Personal grills of any kind (electric, charcoal, gas, propane, hibachi, etc)
Halogen lamps
Lamps that have the ability to provide light from more than one light bulb per electrical plug
Fog machines
Hot plates
Open coil heating devices of any sort
Automatic-Drip Coffee Makers (Unless room assignment has a kitchen)
Toasters & Toaster Ovens (Unless room assignment has a kitchen)
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Decorative Items
String, rope, or other types of decorative lighting

Candles (with or without a wick)
Fish tanks with more than a 10 gallon capacity
Neon lights
Incense and burners
Tapestries or any material used as a canopy or wall decoration
Displays and/or decorations of paper, dried vegetation, corrugated cardboard or light plastics, which cannot be effectively
flame proofed, must be limited to outdoor use and must not be within 25 feet of a building.
No natural trees or boughs, hay, straw, and other flammable decorations may be brought into any University building.
Artificial trees that are flame proofed may be used.
Interior/Exterior House Paint
Furniture Pieces
Futons
Personal mattresses
Large furnishings such as bookcases & personal desks
Water beds
Lofts (Including Concrete/Cement/Cinder Blocks or Bricks)
Upholstered furniture of any kind
Weapons
Anyone caught in possession of/or using such materials is subject to dismissal from on-campus housing and/or the University.
UMass Dartmouth reserves the right to turn such cases over to the civil authorities for prosecution.
Knives (other than those used for food preparation/consumption or academic classes)
Guns (including water guns, paintball guns, bb guns, plastic guns, etc)
Hunting devices
Ammunition
Machetes
Javelins
Martial arts devices
Clubs
Any device which may be considered hazardous to the welfare of members of the residential community are strictly
prohibited in residence areas.
Liquid or gaseous fuel of any kind
Fireworks
Explosives
Any other substances that may injure, discomfort or disturb other individuals.
RATIONALE:
The furnishings listed above, and others at the HREs discretion can cause immense damage to UMD facilities/property and
endanger the safety of the students that live in our community due to misuse or malfunction. Cooking and other electrical
appliances can easily overload electrical systems leading to power failures and worse, electrical fires.
**Barbecue grills of any type are prohibited throughout the first year, Oak Glen, Pine Dale and Woodland apartment areas.
Grills provided by the University in the Cedar Dell Communities are the only grills approved for residential use on campus. In
front of each Cedar Dell Community Center, there are three stand-alone grills for this purpose. Residents are responsible for the
cleaning of the grills after each use including disposing of the charcoal (after it has cooled down) and any other materials
associated with the cookout.
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QUIET HOURS/NOISE
POLICY:
Specific hours are designated as quiet hours, which are listed on the Student Handbook website and are Sunday
through Thursday from 10pm until 8am and Friday and Saturday from 1am until 10am. Courtesy hours, however,
are always in effect. All residents have the right to use their rooms to study, sleep, and keep a daily living schedule
which is comfortable to them. At no time during the day should noise from any student room be hard further than
two doors away. It is also important to note that Housing and Residential Education imposes a 24 Hour Quiet
Hours Policy during final exams. 24 Hour Quiet Hours begins at 8:00pm the last day of classes and extends through
the last final examination scheduled on the University Calendar. Housing and Residential Education can implement
24 Hour Quiet Hours at any point in the year, if it is determined that the community environment is being severely
disturbed or damaged.
RATIONALE:
Not only are the walls in the residential areas very thin, but the buildings are very dense in terms of populations.
The University needs to ensure that all students are able to study, sleep, and/or pursue other interests without being
disturbed by excessive noise
ROOM ENTRY
*Please refer to Key and Key Management Section for more information regarding Master Keys*
Entering student rooms for any reason besides room inspections and lock-outs requires approval from your RD or
the RD on Duty. If you feel there is a valid reason to be concerned for a students safety, or if there is an extreme
amount of noise coming from the room, you may want to request approval to key into a room. For whatever reason
you enter a students room, even if the reason is social, always knock whether the door is open or closed. This
shows respect for the student and their space. Another staff member MUST be present as a witness when entering a
room. You should use the following procedure anytime you key into a room.
1. Knock on the door 3 short, distinct raps. Wait 5 seconds. If no response knock again. Wait another 5 seconds. If
no response, knock on the door a third time.
2. When you are knocking on the door identify yourself by name as an RA.
3. If no one answers by the third knock, announce RA keying in.
4. Make sure you always have another staff member with you when you are keying in for both your protection and
the protection of the resident.
5. If the person(s) are no there, leave a note that you were there and why.
6. Write an incident report documenting all important information.
SMOKING
POLICY:
All UMD residential facilities, Woodland Community Building, and the Birch Dining area are smoke free.
RATIONALE:
The health hazards associated with smoking and second hand smoke are well documented. Smoking of cigarettes,
pipes, cigars, etc are also considered a fire hazard for the community.
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SOLICITING/SELLING
Concern for the privacy of students, general building security, protection of property, safety of residents, and some
experiences with disreputable sales people have led to the development of stringent regulations on selling and
soliciting in the residence halls. Door to door selling/ soliciting is prohibited. A residential education staff member
or Public Safety should be notified of the presence of any solicitors on the premises. Such individuals operating in
the halls are considered to be trespassers and may be subject to arrest.
With the exception of Residential Education Staff, no student-based organization shall be permitted to canvas doorto-door to advertise an event, request donations, or recruit for their organization. This dorm-storming activity
disrupts the day-to-day life of residence hall students and is not permissible.
WIRELESS ROUTERS
Beginning in the 2012-2013 academic year, there was a significant increase in the use of wireless only devices such
as iPads, eReaders, tablets, smartphones, etc. within the residential living areas. The University is planning to begin
the implementation of full service Wi-Fi solution for the residence halls for fall 2013.
In the interim, CITS will allow the use of personal wireless routers in the residence halls. In order to ensure
consistent configuration, security, and operation, the only supported wireless router for the residence halls is the
Netgear N150 (model WRN1000). This model was selected due to its low cost ($30-$40), ease of setup, and its
auto channel feature that is critical with interference caused by so many wireless routers in close proximity. In the
past, CITS and Housing prohibited the use of wireless routers to protect both the students computer security and to
maintain the integrity of UMass Dartmouths network.
http://www.umassd.edu/cits/wireless/ for instructions on how to set up your router.
HARASSMENT OF STAFF
RAs because they enforce policies and regulations are sometimes reviewed as the administration are highly
visible and may be the recipient of harassing behavior. Such behavior can take many forms. Your response to
harassment can either exacerbate the situation or serve to alleviate it. Much depends upon the situation itself, the
individuals involved and you. If you are experiencing harassment, document what is happening and inform your
RD. They will help formulate a plan of action with you to deal with the problem. Highly emotional responses can
be very detrimental and may be exactly what the perpetrator is trying to achieve. Should harassment occur, you are
requested to seek assistance and support of your supervisor or other professional staff persons immediately.
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Alcohol and Drug Policy and Residential Education Staff

Members
The use and abuse of alcohol are pervasive in our society. The incidents of abusive drinking and illegal drug use
are on the rise on college campuses nationwide. You can work with your residents to discourage drinking by:
1. Reviewing the negative effects of alcohol abuse:
Vomiting
Hangovers
Poor Grades (loss of money for failing classes)
Regrettable behavior
Alcohol overdoses
2. Encouraging their participation in alternative activities:
Your own and fellow RAs programs
UMD events at which alcohol is not served
N. Dartmouth area events at which alcohol is not served
New Bedford events (accessible free via the LOOP bus) at which alcohol is not served
3. At initial floor meetings, state that UMD does not condone underage drinking or encourage or encourage the use
of alcohol. Also explain that any violation of the alcohol policy, found on the Judicial website, will lead to
disciplinary action.
4. If at any point you suspect that a resident is intoxicated to the point of physical harm, call the RDOD cell phone
immediately! If you suspect a resident has a problem with alcohol, work with your RD to get the student help.
Alcohol and the RA

As an RA you have the same responsibilities as other students, but you are also an employee of the University. As
such, your behavior and discretion must be reflective of the trust that accompanies the nature and responsibilities of
the position.
Important Standards to Uphold as an RA:
Do not provide alcohol to any underage students.

Think twice about providing alcohol to anyone who is of age, even in purely social situations in
rooms/apartments with occupants and guests all 21 years of age. You do not know their history.
If you are underage, do not consume alcohol.
Do not be present at any on campus gathering where there is underage drinking OR where you do not know
the ages of those in attendance of the event.
Take effective measures to disband gatherings where underage drinking is present.
Regardless of your hall assignment, you are an RA for the entire department: As such, you are expected to
confront alcohol violations (or assist the RAODs in confronting such situation), and to uphold al policies
and procedures in all residential areas.
Alcohol and Off Campus Events/ Locations

When you are off campus, you do not have the same responsibilities as when you are on campus. At the same time,
you are urged to think carefully about your role on campus as you socialize with students off campus. Like it or
not, students consider you a RA regardless of where you are. Inappropriate behavior reflects badly on your
Residential Education Program and will make it difficult for you to enforce policies while on campus. Additionally,
just like other students you CAN be held accountable for your actions off campus. Violations of laws will be
addressed judicially at a minimum. The outcome of the hearing may impact your RA job.
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Community Building / Administrative Work
46
Community Building through the daily

Administrative Tasks
As an RA there are many tasks that you are asked to complete during the year that fall under the category of
administrative tasks. Whether it is filling out a log of what happened on call, to completing work orders for broken
items in the building- these tasks are not only important to maintaining our facilities, but are also a vital piece in
building and shaping the communities we live in.
We are going to outline some of those tasks for you with explanations of how to complete them. Additional training
will be provided by the RD of your building with building-specific information.
Bulletin Boards
The Resident Assistant is to complete one bulletin board per month (Sept, October, Nov/Dec, Jan/Feb, March,
April/May) throughout the academic year. The topic of the bulletin board can be varied, but HRE recommends that
any topic should be fun, informative, creative, and something that applies to your community. Past RAs have
created boards on spring break safety, surviving a zombie apocalypse, horoscopes, winter-proofing your car, etc.
Any successful bulletin board will have some sort of covering (butcher paper, newspaper, wrapping paper), hand
cut letters for the title, and will include both pictures and text. RAs can use the resource room to assist with creating
their bulletin board and the resource room workers are happy to cut out bulletin board title letters if the RA puts in
an order in advance (at least a week).
When hanging bulletin boards, All RAs in all buildings must ensure that any items not secured to a bulletin
board are laminated or put into sheet protectors.
Common Area Inventories

Resident Assistant will take inventory of common areas prior to the opening of the building in the fall semester,
and will maintain records of these spaces at the end of the fall and springs semesters. This document is the primary
tool used in maintaining an accurate count for furniture, and aid in the maintenance and upkeep for the residence
halls. Here are some tips when filling out these forms:
Fill out all inventories completely. Do not write "g" for good in one box and draw an arrow for the
length of the inventory, fill each box/area out.
Fill out the inventory as if the person reading the material will be walking into the room for the first
time and will be trying to find something based on your directions. Often this will be the actual case.
No line should remain blank.
If you find something that needs to be repaired or cleaned, make a note and have a work order put
in. Please have one work order per item that needs to be addressed.
Look behind and under furniture for holes, stains, tears, etc. Be as descriptive as possible. Describe
holes and tears by body part (the size of a fist, the size of a head, the length of an arm, etc.) and by
color.
Open and close all drawers, blinds, windows, etc. to be sure they operate properly.
Turn on all lights and lamps to be sure the bulbs do not need replacing.
Turn on all faucets to be sure there is hot and cold water and ample water pressure.
47
Check each key and lock making sure they open and close easily and will secure the space
adequately.
Confiscating Prohibited/Unauthorized Items

If an RA sees an unauthorized item during a weekly walkthrough or health and safety inspection, they have the
right to confiscate the item at the time of inspection. Unauthorized items can include, but are not limited to: spider
lamps, blenders, grills, candles, upholstered furniture, flags, etc. (the complete list can be found in the policy
section of this manual). When confiscating any item, the RA should fill out the confiscation notice fully and
completely including a detailed description of the item (i.e. chair is NOT enough). A copy of the notice should be
given to the resident/s of the room and one should be taped to the item that is being confiscated. The confiscated
item should then be brought to the RA office or other locked area and kept secure until the resident is able to
retrieve it. Items are only able to be kept in storage for 48 hours, after that, items are discarded. Do not give back
any confiscated item to a resident unless they are able to immediately bring it home at the time of retrieval- that
way you will not end up confiscating it later.
If the RA sees alcohol during a weekly walkthrough, and any of the residents in the room are under the legal age,
then the RA is responsible for ensuring that the alcohol is removed. RAs should refrain from touching alcohol.
Instead, if the residents of the room are available at the time of inspection, the residents should assist the RA in
dumping out any alcohol in the nearest bathroom sink- RAs should monitor this while it is happening. The alcohol
containers should then be brought to the nearest dumpster. If the residents are not present at the time of inspection,
they can either ask their RD to come help dispose of the alcohol or make a note and go back to the room at a time
when residents are present. An incident report should be filed in Simplicity (more detailed instructions are provided
in the protocol section of the manual).
When an RA encounters contraband (illegal substance, weapon, etc.), DPS should always be notified. RAs should
also contact the RDOD. Once DPS arrives, if the substance (drug paraphernalia) is determined to be a large-scale
amount worthy of criminal investigation, DPS will do the following:
1. secure the room
2. apply for a search warrant
3. assign an officer to the room while the search warrant is in progress.
If the substance/contraband is deemed as being something that HRE will handle through the student judicial
process, then DPS will not be conducting a search and will ask the responding staff person (RD) to pass the
contraband over the threshold (hand it to the member of DPS). The RA should not enter the room to pass items
over the threshold. RAs should never touch alcohol or drugs.
Door tags/ decorations

Resident Assistants are to create one door decoration for every resident they oversee twice per semester
(September, November, January, and April). While it is not required, RAs are highly encouraged to provide a door
tag for their RD as well. Similar to bulletin boards, successful door tags will be creative, unique, and colorful.
Door tags are a way to show residents that you care about them, and residents are more likely to take pride in their
community when RAs take pride in their door tags.
When hanging door tags, RAs must ensure that the door tags are laminated (there are laminations sheets in the
Woodland RA resource room and a lamination machine in Oak Glen HRE Office) or put into clear sheet
protectors.
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Floor meetings
Resident Assistants are to meet monthly with the residents on the floor/area. Topics for each floor meeting will be
given to the RAs by their RD and should be covered at the time of the meeting. RAs should take attendance at the
floor meetings and provide that list to their RD at the conclusion of the meeting. Any residents who fail to attend
the floor meeting should be followed up with by the RA during their next weekly walkthrough to ensure that all
residents obtain the information.
Mailboxes
RAs are required to check their office mailboxes once per day. Information distributed to your mailbox from HRE
requires posting in a timely manner to residents or action on the part of the residence staff. Signs, flyers or
decorations distributed to you in your mailbox are approved by HRE. Be sure to read all materials to ensure
whether they should be posted or serve as information specifically for you as an RA.
Occupancy Reports
Occupancy reports of the actual residents living in each hall are done at the beginning of each semester. It is very
important that HRE knows exactly who lives in each room of each hall. During the first week of the semester, RAs
will walkthrough their area with a floor roster and confirm with residents that they are actually in the correct space.
Residents will be asked to present their ID and sign next to their name on the roster. Any errors should be
immediately reported to the RD for follow up. Once all names have been confirmed the roster should be turned into
your RD.
Office Equipment and Supplies

All office equipment (copiers, printers, computers, etc.) are office use only. Any problems with the copy machine
die cut machine, or computer in the Woodland Commons RA Resource Room should be reported immediately to
your RD.
Each RD will order supplies for their individual staffs to assist you in performing your job responsibilities. These
supplies may include tape, glue, markers, scissors, staple removers, staples, construction paper, hole punchers,
binders, etc. These supplies are for use within your hall. They are not to for your own personal use. When you are
running low on supplies, inform your Resident Director as they have a "supplies budget" to adhere to. At the end of
the year all supplies are to be returned to your RD.
RA Resource Rooms
The RA Resource Room in the Woodland Commons is a space for RAs to get supplies for the creation of
bulletin boards and door decorations. The RA Resource Room in Oak Glen has supplies as well as some
programming kits for selected lesson plans for programming. Typically, there is a student working staffing
each resource room, and the office hours are Sunday-Thursday 5:30-9:30pm.
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The Resource Room worker can assist RAs in cutting letters, giving ideas for door tags and bulletin board kits, and
gathering supplies for RAs to pick up. RAs can expect a two-work day turnaround on most orders. During busy
times of the month, it might take longer, so please plan ahead.
To contact the RA Resource Room Work Study Attendants:
1) Stop by to see them and work with them directly - they are both very creative!
2) Call during office hours at extension 3064, and let them know what supplies or letters you need and when you
can pick them up.
3) You can email the workers at raresourceroom@umassd.edu
Room/Apartment Condition Reports

RAs will complete RCRs any time a resident is moving into a space for the first time, at fall opening and at May closing.
When students arrive on campus they cannot receive a key to their room until a room inventory and key receipt
have been filled out. Room inventories must be signed by the resident in the presence of an RA or an RD.
Inventories are our written agreement on the condition of the space we are assigning students to AND the damages
we can hold them accountable for. Once a student has signed off on an inventory during check-in, it cannot be
modified (unless both the RA and resident agree to the modifications and initial the changes).
However, an RCR is only helpful as the accuracy of information put on it! Here are some helpful guidelines when filling
out inventories/RCR:
Fill RCRs completely. Do not write "g" for good in one box and draw an arrow for the length of the RCR,
fill each box/area out.
Fill out the RCR as if the person reading the material will be walking into the room for the first time and
will be trying to find something based on your directions. Often this will be the actual case. No line
should remain blank.
If you find something that needs to be repaired or cleaned, make a note and have a work order put in.
Please have one work order per item that needs to be addressed.
Look behind and under furniture for holes, stains, tears, etc. Be as descriptive as possible. Describe holes
and tears by body part (the size of a fist, the size of a head, the length of an arm, etc.) and by color.
Open and close all drawers, blinds, windows, etc. to be sure they operate properly.
Turn on all lights and lamps to be sure the bulbs do not need replacing.
Turn on all faucets to be sure there is hot and cold water and ample water pressure.
Check each key and lock making sure they open and close easily and will secure the space adequately.
At the end of year, or earlier if the student is changing rooms, the RA/RD will check out with the student and
record any new damage that may have occurred during the year using the same inventory. Students who check out
without properly following procedure will be fined $150 for an improper checkout.
50
Room Inspections
Resident Assistants conduct inspections of student living areas in two ways: health and safeties and weekly
walkthroughs. The purpose of these inspections is to ensure that residential facilities are being kept in good
condition and that no outstanding concerns are missed. For any room inspection, the day of inspection and time
(Mondays at 6pm), in addition to who will be inspecting the rooms (RAs Charlie and Caitlin) must be posted 48
hours prior to any inspection taking place. Additionally, these room inspections should take place during
reasonable hours (9am-9pm) and TWO Resident Assistants must be involved in the room inspections. Remember
that this is a visual inspection- no drawers, trunks, fridges, or closets are to be opened. Resident Assistants are
expected to confiscate any unauthorized items they see at the time of a weekly walkthrough, residents will be
notified through a confiscation slip RAs leave in the room, RDs must be notified as well for proper follow up.
First Year Living Areas

Frequency of Inspection
Inspection of bedroom space
Inspection of Common kitchen/living
space/bathroom
Look for prohibited items
Confiscate prohibited items and leave a
confiscation notice
Look for cleanliness concerns (excessive dirt,
trash build up in space)
Look for damaged/broken furniture
Look for overloaded electrical outlets
Look for fridges over 3.5 cubic feet and
confiscate
Look for covering of overhead lights
Ensure that exits from the room (door, and
windows) are not blocked/obstructed by
furniture
Ensure window screen is not detached or
removed from window
Follow up 48 hours after (if room failed) to
ensure errors are corrected?
Leave a form after inspection is complete?
Completed during
Health and Safety?
Once a semester (October and
February)
Yes
n/a
Completed during
Weekly Walkthrough?
Weekly
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
No
No
Yes
No
Yes
No, but notify RD of

any policy violations
No, unless you
confiscate somethingthen leave a confiscation
notice
Yes, leave the Health and Safety

inspection form and any
confiscation notices
Yes
n/a
51
Upper Class Living Areas

Frequency of Inspection
Inspection of bedroom space
Inspection of Common kitchen/living
space/bathroom
Look for prohibited items
Confiscate prohibited items and leave a
confiscation notice
Look for cleanliness concerns (excessive dirt,
trash build up in space)
Look for damaged/broken furniture
Look for overloaded electrical outlets
Look for fridges over 3.5 cubic feet and
confiscate
Look for covering of overhead lights
Ensure that exits from the room (door, and
windows) are not blocked/obstructed by
furniture
Ensure window screen is not detached or
removed from window
Follow up 48 hours after (if room failed) to
ensure errors are corrected?
Leave a form after inspection is complete?
Completed during
Health and Safety?
Once a semester (October and
February)
Yes
Yes
Completed during
Weekly Walkthrough?
Weekly
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
In common areas only
Yes
Yes

Yes
Yes
No, but notify RD of

any policy violations
No, unless you
confiscate somethingthen leave a confiscation
notice
Yes, leave the Health and Safety

inspection form and any
confiscation notices
No
Yes
52
Voice Mail, Email and Other Electronic Sources

In order to receive relevant information regarding RA related issues, it is required that you use the provided Audix
Voice Mail and UMD email systems. Messages are frequently left by RDs and other UMD Officials through the
use of distribution lists available only in Audix and will email you only at your UMD email account. Guidelines for
using these systems are as follows:
Be Professional. Use good judgment about what goes on/in your messages, with regard to length, content
and language.
Be Concise. Studies have shown that the longer the message, the less likely the caller is to wait and leave a
message.
Be mindful of content. Remember that in your capacity as an RA you will be receiving calls and emails
from students of many different backgrounds and cultures. What may seem perfectly harmless or amusing
to you may be offensive or confusing to others.
If you know you will not be returning phone calls or emails until a certain time, you may want to indicate
this on your message, so people will understand why you haven't returned their messages.
HRE has no desire to dictate or impede upon your freedom of speech and expression. By the same token, your
phone is, in effect, a "business phone" and your UMass email is school issued. It is important that you recognize the
public nature of your messages and create them accordingly. Similar to how your behavior can have an impact
(both good and bad) on your effectiveness as a leader and role model, your voice mail and email messages can have
an impact on a student's perceptions of your sensitivity and approachability.
These general guidelines also apply to your Instant Messaging Screen Names, Facebook, MySpace, Twitter, and
other such accounts. While these may not be directly issued by UMD, you are still considered a role model with an
established set of standards to uphold. Any concerns with messages in any of these forms will result in a follow-up
conversation with your Resident Director and potentially the Assistant Director, Associate Director, Director of
Housing and/or Director of Student Conduct & Dispute Resolution.
Weekly Reports
Resident Assistants will provide a weekly report on their floor community, personal, and academic growth during
the semester. The reports are due by 10am Monday mornings and are turned in electronically using a Google
document.
Resident Assistants can access the weekly reports by going to the following
website: https://sites.google.com/site/umdreslifeprogrammingsite/ Once on the website, click on the RA Weekly
Reports link directly underneath Home on the left hand side. From there, select the building you work in, and fill
out the sections. When filling out the report, please be as descriptive as possible (good, alright, etc. are NOT
acceptable answers). Failure to turn in your weekly reports on time may result in disciplinary action as outlined in
the progressive discipline model.
53
Work Orders
Resident Assistants are to put in work orders for any issues they see around the residence hall including, but not
limited to: broken furniture/fixtures, mold, missing screens or other fixtures, broken lights, etc. To put in a work
order, students should access FAMIS by accessing the following page: http://www.umassd.edu/famis/
(Additionally, if you are on the main UMassD webpage, if you select Quicklinks in the upper right hand corner,
FAMIS is an option). Once at the website, follow these 9 steps:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Login to Famis: Residential Buildings

Sign in with you UMassD username and password
Click on "Service Requests"
Click "Create Service Request"
Enter your info so Facilities can contact you with questions, click next.
Click on "New Web Request *Create your own request*"
Create a work title and fill in your request under "Description of Work", click next
Select the specific area under "Site" "Building" "Floor" and "Room", in that order.
Review your information and click "Finish"
On the next screen you will see something like this at the top:
Your Facilities Work Request (S000xxxxxx) was submitted on MM/DD/YYYY.
Make a note of the work request number and submit it to your RD so that they may follow up with facilities if
needed.
Note: Only one issue should be written per issue within any specific space. For example, if room 101 has three
things that need to be fixed, three work orders should be submitted- one per issue.
When a resident approaches you with an issue requiring the need of a work request, RAs are expected to teach
residents how to use the work request system. This empowers the residents to take ownership of their space.
Facilities do their best to fix any issue within a weeks time. If you notice that an item has not been fixed, or that you
have put in multiple work orders about an issue, make sure to report this to your RD so that they can follow up.
Keys and Key Management

Resident Assistants are responsible for helping the RD keep track of any and all keys issued in the building.
Residents may only be in possession of the key(s) issued to them by HRE staff and may NOT possess any other
persons key- this is to ensure that the safety and security of residents are maintained.
RAs will help issue and collect keys during opening and closings. Your RD will go over that process with you
during in hall training and at staff meetings. When a resident loses a key or key breaks, as the RA you are
responsible for issuing them a temporary key. The name of the student receiving the key, and any other pertinent
information your RD wants should be recorded and sent to the RD within 24 hours. As an RA, you may not issue
yourself a spare key without RD notification and approval. Anytime a resident reports a stolen key, the RD (or
RDOD after hours) should be told so that an immediate lock change can happen.
RAs are not allowed to order lock changes, nor are they to tell residents how much they would be charge for a
lock/core change. RAs should be sure to inform their RD of lock/key issues as they occur so that these issues can
be followed up with in a timely manner.
54
RA Work Keys
In addition to their room and mailbox keys, RAs also are given a set of keys. On this key ring, RAs have access to
spaces such as the RA/RD office, any common kitchen/space, laundry room, and the master or sequence block key
(with the code X#). RAs are never to bring their RA keys out of the building and/or use the assigned keys for nonwork purposes.
When the RA needs to access the master key to the building the RA will use their sequence block key (X#). When
you insert the X-# key into the sequence box and turn it, it will lock in place. Once your X-# key is locked into the
box, it will release the master key. This key will enable you to access all student rooms in your building. RAs are to
return the master key as soon as their task is completed.
Losing your x-key poses a serious security issue. If such an X-# or a building master is lost, all locks on all doors in
the building will need to be changed. RAs responsible for losing such keys may be responsible for paying for the
lock changes and may force student conduct charges. The cost to change an entire building exceeds $9,000.
Master keys are to be used for legitimate health and safety concerns and duty only, and are not to be used
for any other reasons.
Lockouts
Resident Assistants may be asked to give residents access to their room if they left their key in the space and locked
themselves out. While this may seem cumbersome, the objective of the lock-out policy is to educate students on how
to handle their keys responsibly, and to ensure the safety of our community when keys are unaccounted for.
For the policy to be effective, everyone must follow the policy and require that residents also follow the policy.
Without cooperation from everyone, the policy becomes ineffective, and residents do not learn responsibility.
Residents are asked to follow the following steps when they are locked out:
1.
2.
3.
4.
5.
6.
You should first try to contact your roommate(s), If you are unable to contact your roommate(s) then...
You should try to locate the RA(s) on duty. If they are unavailable...
You should try to find your RA. If they are also unavailable...
Find any RA in your area. If every RA in your area is unavailable then...
If it is during business hours, see if your RD is in her/his office. If they are not in their office then...
As an absolutely last resort, Call Public Safety and they will contact the RD on duty to assist you. The RD
on duty will ensure that you have followed all the previous steps, so only call Public safety when you have
exhausted all other options.
When asked by a resident to assist with a lock-out, first confirm with the resident that they have gone through all the
appropriate steps before they have come to you. If they have not, ask them to follow the procedure and come back to
you when they have tried the other options. Once the resident has followed the appropriate steps, the RA should
verify that the resident is requesting access to the right room through use of a building wide roster. Then, the RA will
use their X# key to gain access to the master key. Using this key, the RA should walk the student to their room and
open the room door using the master key. Once the room door is open, the RA should ask the resident to show them
their room key and verify that the resident is in possession of a room key. If the resident states that they have lost
their key, or fails to show you their room key, a spare key should be issued and the RD should be
informed of a potential lost key.
55
Community Building Initiatives (6 and 3 week plans)

The first six weeks of the fall semester and three weeks of the spring semester is an important time for community
development, getting residents connected to each other, establishing effective academic success strategies,
identifying transition issues, and much more. Below is a breakdown, by weeks, on things that can be done to begin
developing a great community.
The 6 Week Plan: Semester 1

Fall Semester Objective:
Our primary goal is to establish and cultivate community through purposeful interactions. Because we understand
that residential students' initial connectors, role models and resource persons are Resident Assistants, we have laid
out this plan to assist us in building a thriving residential community.
Weeks 1-3: Concentration is on the floor & individual residents.
Goal 1: To encourage familiarity, interaction and acquaintanceship among residents by creating a comfortable
environment and being highly visible. This is the most critical time of year. The community you begin building at
this time of year will determine your success for the remainder of the academic year.
By the end of week 3 you should be able to confirm the following and explain your progress to your RD:
Do I recognize my residents by face?
Do I know their first and last names?
Do I keep an attendance roster for floor meetings? To study names? Did I follow up with
those who missed the meeting?
Have I asked them what they're excited for this year? What makes them nervous?
Told them when I am available (posted a schedule)
Have I completed my occupancy reports & do I know where each student belongs?
Told them what an RD is and when s/he is available. Have I told them where the office is?
Have I introduced them to their maintainer or at least defined the role of a maintainer?
What the role is & isn't?
I've assisted residents in creating Roommate Agreements.
Have I discussed what it means to be part of a community? To be a good neighbor?
Have you set a time to go WITH your floor to the dining hall/have community dinners in
your space?
Are you visiting them regularly? Are you leaving notes during weekly walk-throughs if
you didn't see them?
Used bulletin boards to make a list of people's names, birthdays, majors, hometowns, etc.
Made an interactive bulletin board, with a question or a sentence to be completed by
residents?
Have I been readily available to residents and become familiar with the Housing
Handbook?
Have you encouraged residents to read the Student Handbook so they understand their
rights and responsibilities as a UMD student and resident?
Have you shown residents how to place a work-order, shared the link on webpage (and
followed up)?
Have you provided information on important #'s to call and in which instance?
Reviewed policies regarding guests, drugs, alcohol & the impact of guest behavior on the
resident?
Have you encouraged residents to report issues of damage and vandalism? And informed
them HOW to appropriately report? RD, RA, DPS Anonymous reporting.
Have you reviewed your roster for no-shows and room changes? Have you checked in with
your new residents? Said good-bye to those who were moving out?
Have you told students about the MAP-Works Survey?
56
IN YOUR 1-1: BE READY TO TELL YOUR RD THE FOLLOWING:

-How you're managing to put things in order for yourself & how you're balancing the RA role this
term.
-How many of the above items you've done
-Your weekly walk-through schedule (week 1)
-Your upcoming programs (based on their interests? yours?)
-Anyone you haven't met/connected with/concerns
-Your goals for your floor this semester (discussion)
-Any updates or concerns you feel should be shared with the RD pertaining to any resident(s)/community
Weeks 2-3: Concentration is on the floor and the hall.
Goal 2: To encourage residents to get to know members of other floors and halls as well as the campus community
by creating opportunities for your residents of the hall to interact with each other. You are on track with
expectations if you can answer the following questions with a "yes" or "in progress" and explain said progress to
your RD:
Gotten to know residents/can recognize building/community residents through cosponsoring of programs?
Gotten to know residents by sitting at the front desk?
Invited RD to floor meetings/programs to introduce them to residents?
Encouraged active participation as a floor/membership in Hall Council & explained RSA?
Encouraged residents to speak with various OHRL staff members with various problems,
concerns or suggestions?
Have you set up an email list-serve for residents for email communication?
Have you set up a Facebook group for your area/linked it to your building/area's Facebook
account?
-How you're doing with learning names & faces
-Your method of keeping residents in the loop
-Your upcoming programs
-Anyone you haven't met/connected with
-Any updates or concerns you feel should be shared with the RD pertaining to any resident(s)/community
57
Weeks 3-4: Concentration is on building a strong foundation for an inclusive and active community.
Goal 3: To create and maintain a community where residents assume responsibility for understanding and
enriching their environment and respecting the rights and needs of others.
You are on track with expectations if you can answer the following questions with a "yes" or "in progress" and
explain said progress to your RD:
Discussed at the opening floor meeting(s) the concept of community and students'
responsibilities to their roommates/suitemates/apartment-mates/hall and campus?
Allowed residents to voice their concerns about cleanliness or damages to the floor/hall
facilities?
Set up a Community Standards meeting to discuss issues like noise, cleanliness and other
things that affect the floor/area community?
Encouraged residents to approach one another respectfully with concerns before involving
an RA?
Encouraged residents to confront roommates about issues regarding policy violation.
Have you encouraged residents to join clubs and organizations? Or start their own if one
doesn't speak to their interests?

-How did the Blitz go?
-Which residents are getting involved (and in what)
-How your community standards meeting went
-Past programs (how many of your residents attend on average?)
-Any updates or concerns you feel should be shared with the RD pertaining to any
resident(s)/community
Week 4: Concentration is on recognition.
Goal 4: To recognize and reward contributions and achievements, birthdays, etc.
Posted notes or somehow recognized individual achievements, birthdays, etc
Recognized individual achievements during floor meetings? (Not mandatory)
Informed your RD of floor achievements?
Sent personal notes to floor members recognizing them for their achievements or
contributions? (Not mandatory)
Have you followed up with your residents about their interests? i.e.: ask again what they
ARE doing that they enjoy or what they would LIKE to do.
Asked how they like it here at UMD.
Notice any student who doesn't seem to be connecting with their cohort or seems isolated.
Check in with them and inform RD.
Note any students who you simply haven't seen. Check in with their roommate and inform
RD a.s.a.p.
Followed up with residents during walkthrough to see if you could be of additional
help/resource to them in any way.
Have your residents completed the MAP-Works Survey?
58

-Residents who you haven't seen around
-What you've helped your residents within the last 2 weeks
-Birthdays/special events that you've recognized on your floor
Weeks 1-6: Concentration is on being consistent in order to be a positive community role model.
Goal 5: To establish healthy communities that respects the rights of others in their community and in other
communities outside their own by role modeling proper behavior.
Acted as a role model by treating everyone with respect?
Fairly and consistently enforced policies for all residents, without exception?
Been knowledgeable of policies, the consequences of violations and explained them to
your residents?
Explained the reasons behind the rules? (And if you don't understand/agree-ask your
supervisor who can help you understand/appreciate)
Discussed informally with residents the differences in customs, values and backgrounds
among different people and appreciation/respect for them in the community.
Read this RA Manual fully to understand the tenets, expectations and advice given herein?
-Residents you've had recurring incidents/issues with
-Ask questions about policies you aren't quite clear on
(ASK , ASK ASK)
resident(s)/communit
59
Week 6: Concentration is on being an effective mediator.

Goal 6: To effectively utilize formal and informal means for resolving interpersonal and intergroup conflicts.
You are on track with expectations if you can answer the following questions with a "yes" or "in progress"
and explain said progress to your RD:
Utilized the suggestions on conflict resolution in the RA Manual to deal with roommate
and group conflicts?
Used the roommate/apartment-mate/community standards notes to support expectations?
Asked the RD or a member of the Counseling Center to present a program on conflict
resolutions or assertiveness on the floor? (Optional if needed)
Encouraged residents to use the Counseling Center?
Tried to generate an atmosphere of cooperation and responsibility on the floor so that
students feel free to approach each other when conflicts arise?
Have you checked in with residents and asked, "How are you?" and "Where are you?" in
terms of their connection to UMD and as a community.
Have you reviewed your programming stats; if your residents aren't attending- ask them
again what they'd like to see.
Are you checking with residents who may have had interpersonal issues in the past &
speaking to them one on one to see how things have progressed/grown or improved?
-What you're looking forward to with the rest of the semester
-What suites/rooms/apts have recurring issues
-Anyone who has mentioned not coming back to UMD
next term
The 3 Week Plan: Semester 2

Spring Semester Objective:
Our goal is to continue working with the individual communities we've built and brainstorm how the
communities can learn from past incidents to enhance group cohesion and investment for the current semester.
In addition, we will work to integrate new students (transfers, new students, room changes) into said community.
We will work with current residents on how to make each student feel welcome in the community while
upholding the goals and standards that have already been put into place. Further, we will begin discussing and
preparing for closure from the academic year.
Weeks 1-2: Concentration is on the floor & individual residents.
Goal 1: To encourage familiarity, interaction and acquaintanceship among residents by making a comfortable
environment and being highly visible.
60
Made new door tags for your residents before they moved back in & included a special
welcome for new residents including your RA Bio, Room # and Class Schedule?
Kept your door open as much as possible while in your room and encouraged others to do
the same?
Encouraged residents who have moved back and settled in to assist others?
Hosted a program that incorporates the community's interests and concerns? A program to
welcome new residents?
Personally welcomed back residents and began visiting them regularly again? (Weekly
Walk-throughs and beyond)
Used bulletin boards and added new residents' information to existing floor traditions?
Been readily available to residents at the beginning of the new semester?
Asked students what kind of help they need in preparing for the next step academically?
Introduced new residents and set appointments within 72 hours to do roommate agreements
with them?
Review 1st semester goals and re-do them to continue building on your now established
community.
-What you're trying to improve on from last semester
-How things are going with new residents?
-Any updates or concerns you feel should be shared with the RD
pertaining to any resident(s)/community
Weeks 1-3: Concentration is on the floor & hall.
Goal 2: To encourage residents to get to know members of other floors and halls as well as the campus community
by creating opportunities for hall residents to interact with one another.
Gotten to know and reacquainted yourself with residents from other floors through joint
programming with another RA?
Explained the function of various facilities staff to new residents?
Encouraged residents to talk to various OHRL staff members with problems, concerns or
suggestions?
As a floor community, continued to serve as an active part of Hall Council/RSA?
Have you encouraged them to stay active in the clubs/organizations they're involved in?
Weeks 1-3: Concentration is on being consistent in order to be a positive community role model.
Goal 3: To establish healthy communities that respects the rights of others in their community and in other
communities outside their own by role modeling proper behavior. To begin to explore the transition out of
the school year.
Have you acted as a positive role model by treating everyone with respect?
Have you checked in with new residents to ask WHAT their needs are as opposed to IF
they need something?
61
Continued to re-enforce policies fairly and consistently for all residents? (No exceptions)
Continued to encourage students to read the Student Handbook so that they are aware of
the policies and laws governing their actions?
Continued to be knowledgeable of policies, the consequences violations and explained
them to your residents?
-How you're doing with learning new names & faces
-Anyone you haven't met/connected with
Weeks 2-3: Concentration is on building a strong foundation for an inclusive and active community.
Goal 4: To maintain and enhance a community where residents assume responsibility for understanding and
enriching their environment and respecting the rights and needs of others. To recognize and reward
contributions and achievements, birthdays, etc.
At the first floor meeting of the new term, reintroduce, reconnect, reinforce and revisit the
concept of community and students' responsibilities to their roommate(s), suitemates, floor,
hall and campus?
Allowed residents to voice their concerns about activities, cleanliness, damages and noise
to the floor/hall?
Posted notes about individual achievements, birthdays, etc?
Recognized individual achievements/contributions during floor meeting? (Optional)
Informed your RD of floor achievements?
Sent personal notes to floor members recognizing them for achievements or contributions?
-Which residents are getting involved (and in what)
-Any updates or concerns you feel should be shared with the RD
pertaining to any resident(s)/community
62
On Call / Duty
63
On Call Responsibilities
As part of their responsibilities, Resident Assistants will conduct on call (aka duty) shifts while the front desk is
covered by Desk Attendants. The only exception to this is when a Desk Attendant does not show up to their
assigned shift, and the Resident Assistant on Duty (RAOD) will cover until adequate coverage is found. During the
hours of 7pm-3am (5pm-3am in the first year Quad), the desk may never be left unattended.
The RAOD will partake in active rounds and should sit at the desk area when not on those round. At the conclusion
of active rounds, RAs can be in their room or the RA office unless needed for official business. The RA is on call
from 7:00pm until 7am the following day unless it is during the weekend. The number of active rounds a RA must
do and the time when the last round is started during duty depends on the day that the RA is on:
DAY OF WEEK
Sunday- Wednesday
Thursday
Friday and Saturday
No. of Active Rounds To Complete

5
6
7
Last Round Starts After:

Midnight
1am
2am
After the last round of the night is completed, the RAOD should remain in their room and be available by phone
until their duty shift ends.
What to do while on duty:

RAs should make note of the atmosphere in the building when making rounds (i.e., the building is louder than
usual, quieter than usual, the Quad is packed, etc.) and MUST wear their blue staff polo shirt. Rounds should be
thorough and professional. Bathrooms, stairwells, fire doors, main doors, and common areas are all to be checked
on every round. In addition, make note of the following while on duty:
1. General maintenance of the building: hallways, lounges, living rooms, stairwells, bathrooms, laundry rooms and
any other in house areas that students have access to. Check operation of call box located at front of buildings. Any
areas not in satisfactory condition should be noted in the duty log and, if necessary, the proper work orders
submitted. If immediate action needs to be taken, contact the RDOD.
2. Bathrooms: in addition to monitoring bathrooms for maintenance, staff should take extra care to make sure no
student is injured or unconscious in any common bathroom. Make sure that all toilet and shower stalls are checked
for students who may need some sort of attention.
3. All emergency exits, main doors to the buildings, and other entry ways to the building(s) should be checked to
ensure that they are secured and in proper working condition. Fire doors should be alarmed and not chirping.
4. Never leave staff materials or any HRE offices (including RD offices, RA offices, Fishbowls, etc) open and
unattended. Log books, incident reports, keys and rosters are invaluable and contain confidential information. It is
your responsibility to maintain the security of these items by storing them in a secure and locked location such as
the RA office, locked fishbowl/desk space, or a locked cabinet.
5. Updating the duty log with any and all information on the things that occurred during their shift including lockouts,
check ins/outs, incidents, etc.
6. Monitor and report Desk Attendant attendance by recording the first and last name of the person who worked each
shift in the duty log.
Your supervisor or the RDOD has the discretion to make additional modifications to these duty expectations based on
specifics of the building, atmosphere, time of year etc.
64
Role of Resident Director on Duty (RDOD)

A Resident Director is on duty to assist residents 24 hours a day, 7 days a week. The RDOD should be contacted by
HRE staff members and NEVER by residents. Some reasons to contact the RDOD include, but are not limited to:
notification of documentation (particularly during the periods of "active duty"), questions of policy and procedure,
assistance in dealing with incidents, medical transports, fire alarms, and other situations you are unsure about.
DAY
All Of Campus
SUNDAY-WEDNESDAY
THURSDAY-SATURDAY
508-324-5058
RDOD 1
(Quad/PD/OG)
RDOD 2
(Woodlands and Cedar Dell)
508-324-5058
508-246-3581
RA on Duty Check In
Sunday to Wednesday, RAs on Duty are expected to check in with the RDOD using the two-way radios in each
hall RA/RD office. This radio can be used to communicate any issues with the RDOD during the night until active
rounds are complete. Please use good radio etiquette when communicating with the RDOD. Examples of good
and poor etiquette are below:
GOOD RADIO USAGE:
"Pine Dale RA to RD on Duty."
"Go ahead, Pine Dale."
"We just had an alcohol incident. We'll be submitting the report as soon as we finish our round."
BAD RADIO USAGE:
"This is P-Dizzle RA calling the RD on Dizzle."
"Go ahead, Pine Dale."
"Yeah, you know that one dude on the second floor who never showers? That dude Chad Kafka? Yeah, we
just totally busted him with a 30 rack of Natty Light. As soon as we finish this round, we'll be knocking out
that report, unless my backup RA sees something shiny and gets distracted, in which case we'll do the report
sometime or something. Ummm...over!"
On Thursdays, Fridays, and Saturdays RAs are expected to physically check in with the RDOD at 7:30pm.
RAODs for Quad, PD, and OG meet at Pinedale hall in the MPR. RAODs for the Woodland Apartments and
Cedar Dell Community meet at Woodland Commons.
All RAs must be wearing their blue polo, have their two-way radio turned on, and be in possession of master keys
for their building during check-in.
Floating/24 Hour Duty

There are periods during daytime hours in which it is imperative to have RAODs for each area. When "floating", the RA
should remain in their room with the office/desk phone forwarded to their room extension. This will allow any
lockouts/fire alarms/other incidents to be handled by the RAOD and not other RAs in the building or the RD on Duty.
During meal periods, RAs on duty will coordinate breaks so that there is one RAOD in the building at all times.
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The following are floating times:

Friday Duties: Both Lead RAs float on Saturday until 7:30 PM
Saturday Duties: Both Lead RAs float on Sunday until 7:30 PM
Long Weekends: Both Lead RAs from previous night's duty float until 7:30 PM
Weekday Holidays: Both Lead RAs from previous night's duty float until 7:30 PM
School Closed/Snow Days: Both Lead RAs from previous night's duty float until 7:30 PM
Duty Logs
After the final round of active duty (12 midnight on Sun-Wed. nights, 1 am on Thursdays, and 2 am on Fridays and
Saturdays), the lead RAs are responsible for sending out a log of things that occurred during their shift including
lockouts, check ins/outs, incidents, etc. The form will be provided by the RD. The RAs on duty should email the nightly
log to both the SRA and RD. RAs are expected to send the duty log out within one hour of their last active round and to
email any follow-up information to the RD and SRA as needed. An electronic version of the document should be saved
on the RA share for other RAs to reference.
Desk RA
In the Quad, Oak Glen, Pinedale, and Cedar Dell communities RAs are expected to work desk shifts as a part of
their duty responsibilities from 7p.m.-11 p.m. as the Desk RA. If you are the scheduled RA on duty for the evening,
you are not allowed to cover the desk UNLESS the Desk Attendant (DA) does not show up for their assigned shift.
In the event that you must both be the RA on duty and the DA, you must still do rounds as expected. You must also
let the RDOD know that you are covering the desk.
The Desk RA starts their shift at 7pm. From 7pm until 11pm, the RA sits at the front desk of the building and does
the tasks of a Desk Attendant position. Please refer to the DA manual for complete description of duties which
includes:
Greeting residents and guests as they enter the hall.
Checking guests in and ensuring they follow the proper sign-in procedure.
Performing bag checks. The word bag is defined as any item used to carry something including but not
limited to: large oversized purses, backpacks, duffle bags, and laundry baskets/bags.
Answering phone calls to the desk phone.
Providing excellent customer service to building resident by answering questions in a helpful manner.
This year, we are implementing the use of professional security staff in all areas except for the Cedar Dell
community each night from 10:30pm-6:30am. Student DA desk hours will be limited in those areas. We are very
excited about this new program and feel it will increase the level of safety and security in our halls. Because of this,
when the desk RA or DA ends their shift at 11pm, a professional security officer will relieve them. The Desk RA or
DA should remain at the desk until 11pm.
The Cedar Dell Community does not have a private security officer. If a DA does not show up for the 11pm-3am
shift; the RAOD will cover the desk and is responsible for contacting other DAs or RAs to find desk coverage. If
no coverage can be found the RAOD will work until 3 a.m.. The Cedar Dell RA filling in will be paid for desk
coverage only for hours worked outside of assigned RAOD Shift. Failure to stay and keep the desk staffed will
result in documentation and formal follow up.
RDs, RAs, or DAs do not have the authority to create, amend, or change the shift hours that a staff member may
work.
Separate from assigned Desk RA shifts from 7-11pm, RAs may apply to work up to 8 additional hours per week
as a DA in Cedar Dell or the Woodlands if they have work study. Be aware that these 8 hours are separate from
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assigned Desk RA shifts from 7-11pm or hours from 11-3am that an RAOD may work when the DA fails to show
up as scheduled. If an RA is working in Cedar Dell as a DA in the 11pm-3am shifts (up to 8 hours/week) and
needs to find coverage for the shift, another DA staff member may trade or pick up the shift.
In Case of Emergency, as a Desk RA working 7-11pm, only another RA can cover your shift and the RDOD
must be notified of the switch.
Desk Coverage and Entering Payroll Hours

It is the responsibility of RAs to input their own paid hours of desk work into HR direct. RDs may not input, adjust,
or in any other way record the number hours worked by any employee in HR Direct at any time. Failure to put in
time correctly will result in an RA not being paid for time worked during the pay period in which hours needed to
be entered. The RA will then need to work with Human Resources and Payroll to resolve the issue.
All RAs will be paid for working the desk outside of assigned Desk RA shifts from 7-11pm. RAs who cover the
desk from 5-7pm (Quad), or 11pm-3am will be paid for those hours. It is important to state that if you are an RA
who covering the desk while also serving as the RAOD, you will only be paid for hours worked after the last
rounds are completed for the night:
Day of the Week
Sunday- Wednesday
Thursday
Friday & Saturday
Shift worked at
Desk as RAOD/DA
11-3am
11-3am
11-3am
Time of Last RAOD

Round
12am
1am
2am
Hours Entered into

HR Direct
3
2
1
Hours Paid
3
2
1
RDs will approve payroll by comparing the number of hours entered into HR direct with the When2Work
scheduling system. Hours entered by the RA which are not reflected on the When2Work schedule will not be
approved. It is up to the RA to double check that When2Work accurately reflects the number of hours the RA
worked. If you notice a discrepancy between the hours you worked and the When2Work system, let your RD know
immediately.
Crisis Response Protocol
Crisis Intervention
Residence hall living can sometimes be very intense. Significant events, feelings, and emotions can escalate a
situation into a crisis. As an RA you will be asked to intervene in different crisis situations, assess them, and then
determine what the next steps will be.
Decisions on the part of the residence hall staff in crisis situations can best be guided by three things:
1. The first and most universal points to keep in mind are your safety, the students' health and safety and the
welfare of those in the area.
2. The protection and security of buildings and facilities and overall hall and/or UMD community.
3. Notification of the appropriate person(s)
Whenever handling crisis situations it is important to remember to remain calm. Often the residents or other people
around you will reflect your actions, so if you are panicked, they will be too. If you feel that you cannot handle a
situation on your own or with the help of other RAs, you can always call the RDOD for assistance.
Important Information to Have When Contacting DPS or RDOD

1.
2.
3.
4.
5.
YOUR NAME and position

WHERE the emergency is
WHAT HAPPENED: fall, fire, overdose, fight etc.
HOW MANY people need help
WHAT is currently being done for the victim(s)
Additionally, whenever reporting information about specific students, it is always important (when possible) to
have the following information:
1. Students full name (correct spelling)
2. ID number
3. Residency information (building and room where the student currently lives)
4. Building and room number where student is currently located
5. Medical information (if applicable)
NOTE: YOU HANG UP LAST. Let the person you have called hang up first.
Basic Procedure when confronting a situation

Whenever addressing any type of situation, these common steps should always be followed:
1. Identify yourself. State your name and tell them that you are an RA.
2. Explain the reason(s) why you are there. State facts, what you heard, what you saw. Let them know if
people have complained, but you don't need to tell them who specifically.
3. Carefully observe the details of the situation. Who and how many people are in the room/apartment? Are
the residents of the room/apartment present? Is there alcohol present? If so what kind? How much? Cups
but no cans/bottles? Are other policies being violated?
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4. Get the names of everyone involved. Collect IDs and guest passes. If students do not have an ID on them
get their social security, name, room number, address, as much identifying information as possible.
5. Do not argue with the residents. Calmly restate your position and leave.
6. Let students know they are being documented and what that means. Do not use terms like "busted" or
"written up" as it can make people defensive. Tell them you will document what you saw, heard, etc. and
will pass that information on to the RD. It is not the role of the RA to determine if a situation will be
handled through the student conduct system. The resident will receive an email notification of their status
in the student conduct system.
7. Contact RDOD whenever RAOD witnesses DPS responding to a situation.
8. RAs should enter an incident report into Simplicity. The RA is responsible for entering the report within a
few hours of incident conclusion.
9. RAs should never place themselves into a dangerous situation when confronting a situation. If a situation
escalates into a dangerous/unsafe situation, the RA should remove themselves immediately from the
situation and contact DPS.
Mandated Reporter
HRE staff, including RAs, are mandated reporters. That means you do not have a choice in reporting any incident
violating the following: local, state, and federal law, University policy, the Code of Conduct, Housing Terms and
Conditions, and the Housing Handbook. This includes a claim of sexual harassment or sexual assault, regardless of
how long ago the event may have occurred. Before a student discloses such a claim you are to politely remind the
student that you are a mandated reporter. For information related to the reporting of sexual assault, please see the
sexual assault procedure later in this section.
No Contact Orders
Due to safety and security concerns that can occur during certain crisis situations, the AOC may instruct the RDOD
to place a No Contact Order between the residents involved in that specific situation. A no contact order means that
the persons involved are not to have any contact with each other. Friends of those persons receiving the No
Contact Order may not communicate as a proxy either. Contact in this situation is defined as communication via
email, phone calls, Facebook or other social media posts, and physical contact (talking, fighting, etc). If either party
attempts to contact each other in any way, DPS should be notified.
Alcohol Policy Procedures

If underage students are present where alcohol is present regardless of the age of the persons whose
room/apartment it is:
1. RAODs identify self before entering room/apartment/area.
2. RAODs ask for all alcohol to be placed in the center of the room.
3. One RAOD escorts a resident while they dump out any and all alcohol (even if a bottle is unopened) and
then escorts resident to the dumpster to dispose of empties while the second RAOD collects IDs (UMASS
Pass and/or license) of all persons present and records their names and ID numbers.*
4. RAODs explain to residents that the situation is being documented and that a report will be filed. An RD
will be following up with them within a few days.
5. If there is a large gathering/party the RAODs can ask non-residents to leave the room/apartment.
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6. If there are any students who appear overly intoxicated, present a danger to themselves or others, or
otherwise may be a cause for concern, contact DPS and the RDOD.
7. RAOD enters an incident report in Simplicity within a few hours of incident conclusion.
* Note: In Cedar Dell community, only apartment residents (hosts) are asked to present ID. RAs confronting the
situation should estimate a count of the number of people in the apartment at the time of the confrontation but
should not attempt to collect IDs from all people in the apartment.
Regardless of age, if there is a common source of alcohol such as a keg, beer ball, ice luge, or punch; or if
there is drinking apparatus such as a funnel; or if there is evidence of a drinking game:
1.
2.
3.
4.
RAODs call DPS for kegs, beer balls, ice luges.

Residents are instructed to dump/discard alcohol.
The RAODs will confiscate prohibited items/apparatus used for high-risk drinking (beer funnel etc.).
The RAODs will instruct the residents/hosts to break down the drinking games (clear cups, remove a
drinking table if not university furniture).
Arrests or Detainments
1. RAOD contacts RDOD.
Note: RAs should ALWAYS contact the RDOD whenever they see DPS responding to a situation.
Arson
1.
2.
3.
4.
Contact DPS and request that pictures of the damage be taken.

Contact RDOD.
If possible, please take additional pictures of damage to include with Simplicity report.
RAOD enters an incident report in Simplicity within a few hours of incident conclusion.
Attempted Suicide
1. Contact DPS and get medical help immediately.
2. Contact RDOD.
3. If possible, have one RAOD meeting emergency personnel in the lobby to escort them to the area where
the student is in distress.
4. If possible, pull emergency information (blue card) for emergency personnel to reference.
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Death
1. Contact DPS.
2. Contact RDOD.
3. Standby for further instructions from the RDOD, HRE, or University personnel.
Detox/Sick Due to Alcohol/Drug Consumption

1. Contact DPS- they will arrive on scene and make an assessment as to whether the student needs to be
medically transported.
2. Contact RDOD.
3. If possible, have one RAOD meeting emergency personnel in the lobby to escort them to the area where
the student is in distress.
Note: If student is medically transported, the students full name and ID number should be collected for the
RDOD for reporting purposes
Drugs
1.
2.
3.
4.
Contact DPS- do NOT attempt to enter room or contact residents in the room.
Contact RDOD.
If an arrest is made, then follow arrest procedure.
Note: Never touch drugs, paraphernalia, or other prohibited items found in the room. Room searches are
never performed by HRE staff as it is responsibility of DPS.
Emergency Maintenance
1. Contact RDOD.
Fire Alarm/Evacuation
HRE staff should always treat fire alarms as real.
1. Exit the building by pre-designated evacuation route; remain close to entrance for RD/RDOD
instructions. Along evacuation route staff should knock on doors announcing the need for evacuation
loudly as they walk- at no time should staff stop, key into rooms, or wait for a response.
2. Contact DPS.
3. Contact RDOD.
4. Assist with crowd control and ensure residents leave a path for emergency personnel.
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There may be circumstances when University or Dartmouth Fire Department personnel request that
evacuation is done after they determine the cause of the alarm. If so, please follow the procedure below:
1. Run evac with fellow staff.
Using master keys enter every residential room to ensure that all students have exited/dont need
assistance. Any student found in their room should be documented.
Once the Fire Department has declared the building safe to reenter:
1. Desk Attendants should resume their post at the front desk.
2. All RAs should go back inside and stand by the front desk to monitor those reentering the building for
unauthorized visitors/prohibited items.
Note: If there are any students who are on crutches or otherwise need special assistance please make sure to
identify those students/rooms to emergency personnel.
Fire Watch/AHOD/Visible Building Coverage

Sometimes there is need to watch certain areas of the hall. During the watch, RAs will be asked to provide visibility
in the building. Reasons for the watch can include a lost or misplaced sub-master key, if the Fire system fails due to
a power outage, or other circumstances. All hall staff will take shifts to handle the incident until it is resolved. The
RD of the building, RDOD, and DPS will set up the details about the watch.
Hall Relocation/Evacuation
All evacuations will be conveyed by the Administrator on Call, the RDOD, or RD staff to any and all RAs.
1. RDOD/RD notifies RAs of the situation.
2. Room by room notification/contact to residents will be made by RAs.
3. RAs will assist RDOD/RD with clearing the building of all residents to ensure no one is in the building.
4. If a new area for gathering is determined, RAs will stay with their residents in that new area until it is
determined that they can reenter their hall.
Harassment/Threats
1. If the threat/harassment is not immediate, the RA will try to get as much information about the situation
as possible- including whether the student feeling victimized feels safe in their current space.
2. Contact DPS.
3. Contact RDOD.
Note: A room move may occur and/or a no-contact order may be issued. If a no contact order is issued, the
persons involved are not to speak or contact each other in any way including having a friend contact the
other person for them.
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Larceny/Theft
1. Contact DPS.
2. Contact RDOD.
3. RAOD enters an incident report in Simplicity within a few hours of incident conclusion
Loss of Power to a Room

If a student reports lost power in his/her room:
1. Go to the student's room with them.
2. Ask the student with the complaint to unplug items in the room to prevent a repeat occurrence before resetting the breaker.
3. Use your fuse box key (on the RA duty ring) to flip one switch that is disengaged and is not lined up with the
other breaker switches. In the first year quad, the breakers are located in closets labeled E. In the
woodlands and cedar dell communities breaker panels are located in every student apartment. In Pinedale
and Oak Glen, breaker panels are located in electrical closets which can be found in each hallway.
4. This should reinstate power to the student's room. Remind them that they cannot resume using all the items
they were powering before the outage, or they will likely lose power again.
If the power is not re-instated, or the breaker flips off again:

1. DO NOT reset the breaker more than once, as it could be a fire safety hazard.
2. Contact RDOD.
Medical Transports not related to Alcohol/Drug Consumption

Please direct students in need of minor medical attention to Health Services during daily business hours.
1. Contact DPS.
2. Contact RDOD.
Note: RAs are not to provide medical attention to residents, guests, or any personnel while in the RA role.
Even if you are a trained EMT, nurse, etc. your sole responsibility is to get the attention and presence of
trained first responders and medical professionals (the police) to the scene as quickly as possible.
Mental Health Incidents

If the student is harm to self or others:
1. Contact DPS.
2. Contact RDOD/Building RD (if during the day).
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If student is not an immediate danger:

1. Contact RDOD/ Building RD (if during the day).
Note: If the mental health situation is Suicide Ideation, the RA should never leave the student at risk alone.
Once the RD/RDOD is on scene, the RA will work to keep the area clear of curious onlookers and relax any
distraught friends, referring them to the Counseling Center as needed.
Missing Person
Once the RA receives report that a student is allegedly missing:
1. Attempt to get as much information from the reporting party: When did they last see/hear from the
student? What makes them concerned that the student is missing? What methods of contact have they
tried in reaching the student?
2. Contact RDOD/Building RD (if during the day).
Physical Assault/ Assault and Battery

1. Contact DPS.
2. Contact RDOD.
Riots/Fights
1. Contact DPS.
2. Contact RDOD.
Note: An RA should NEVER attempt to break up a riot/fight. Staff should stay on the perimeter for basic
crowd control, observe the altercation, and document appropriately.
Sexual Assault
HRE staff, including RAs, are mandated reporters. That means the RA must report to DPS that a sexual assault
has occurred. RAs must disclose their status as a mandated reporter to the student disclosing information to the
RA.
If a student discloses sexual assault and does NOT want their information shared with DPS:
1. RA offers resources to the resident (Health services/hospital/Counseling center/Center for Women,
Gender, and Sexuality) and encourages them to seek medical treatment.
2. RA fills out the Sexual Assault Anonymous report by using the following link
http://www1.umassd.edu/publicsafety/sexualassaultform/welcome.cfm
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If a student discloses sexual assault and does want their information shared with DPS:
1. RA offers resources to the resident (Health services/hospital/Counseling center/ Center for Women,
Gender, and Sexuality) and encourages them to seek medical treatment.
2. Contact DPS.
3. Contact RDOD.
Facts to keep in mind:
If a student completes a rape exam/kit, they do not have need to file a criminal complaint.
If a student initially decides not to file a police report, they can change their mind at any time.
DNA or other physical evidence can be collected up to 96 hours after the trauma occurred.
Basic tips when handling sexual assault victims:
Empower the resident- it is important for the victims to feel in control of what happens.
Be a listener.
Offer no opinions or judgments.
Be supportive.
Provide resources
Threatening Call (ex. Bomb threat, threat of violence, etc.)

If a threat is called in
1. DO NOT HANG UP THE PHONE until after the caller hangs up.
2. Use a different telephone to call DPS immediately (so, if needed, the police can attempt to trace the
phone call on the telephone line the threat was received on).
3. Notify the RDOD that a threat was received and DPS has been notified.
Basic tips when handling threatening calls:
Pay attention to the noises on the phone, voice (male or female).

If the number can be determined using caller ID, write it down.
Try to ask caller for details, for example in a bomb threat you would ask where the device is, what it
looks like, and what type of device is in the building, as well as when it is set to go off.
Do not pull the fire alarm
Do not use other electrical equipment (2 way radios, cell phone or pagers)
Vandalism
5.
6.
7.
8.
Contact DPS and request that pictures of the damage be taken.

Contact RDOD.
If possible, please take additional pictures of damage to include with Simplicity report.
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Crisis Protocol Quick Reference

The RA/SRA Staff
Encounters
Medical Emergency
seizure
bones
unconsciousness
lacerations
alcohol and/or drug overdose
self injury - action evident
death
Behavioral Emergency
assault*
alcohol and/or drug overdose
violent behavior
possession of a weapon
verbal or physical threats
dangerous behavior
physical contact and/or fighting
excessive vandalism
sexual violence*
psychotic episode w/ violence
Call DPS x9191
CALL YOUR RD or RDOD
(508) 999-9191
Name
DPS Non-emergency #
508-999-8107
Psychological Emergency
anxiety attack broken
depression
emotional distress severe
DPS or EMS in building
self injury - ideation
psychotic episode w/o violence
traumatic victimization
ext
Su-Wed (10am-10am): Call RDOD cell 508.324.5058

Th-Sun (10am-10am):
1. Call Traditional Halls RDOD cell 508.324.5058
2. Call Woodlands & CD RDOD cell 508.246.3581
Some crises will demand your full attention. Call for back-up and
ask someone to locate a supervisor for you.
* Sexual Assault Anonymous Reporting Form
RA/SRA RESPONSE when reporting an emergency - please provide:

~ Your NAME and POSITION title
~ W HERE the emergency is (physical location & in terms of the crisis; include info if after the fact, or in need of DPS or RDOD presence)
~ Describe W HAT HAPPENED - fall, fire, overdose, fight
~ HOW MANY people need help and W HAT is currently being done for victim(s)
~ W HO is on site? (outside agencies, staff)
~ Physical and/or emotional STATUS of residents and staff involved
~ If known already - student(s) name, DOB, ID#, Room Assignment
NEXT STEPS & FOLLOW-UP:
1 - DESIGNATE and ASSIGN staff member (or bystander) to meet and direct emergency personnel to location
2 - MAKE additional phone calls to RDOD or others as needed
3 - ASSESS need for de-briefing of residents and staff involved; engage Counseling Center as necessary (RDOD)
4 - DETERMINE who is writing the Incident Report?
5 - DISCUSS with RD or RDOD who will make the next point of contact with student(s)
In the event of emergency, call DPS via a landline. If you are not near a landline,
contact RDOD via the RADIO and tell RDOD you need immediate DPS assistance at
the exact location of emergency. NOTE: DPS is not regularly on the same radio
frequency as RAs. If no response from RDOD 5 minutes after initial contact, call or
radio again. If still no response, call the 2nd RDOD (Thurs-Sun) OR if needed, contact
the AOC.
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Writing the Incident Report

As a Resident Assistant, whenever you are dealing with crisis/incident situations, you will need to file an
incident report. An incident report is meant to serve as a picture of what happened during any given situation.
While an incident report is a tool used by conduct officers during judicial cases, just because you write an
incident report does not mean that a student is necessarily getting in trouble. Whenever writing an incident
report, the more descriptive and detailed you are, the more likely the reader of the report will be able to
understand what happened.
Information to Include
Who- Who confronted the situation? Who was there? Who was violating the policy?
What- What were they doing? What type of alcohol was present? What was said? What did you
observe?
When- When did this occur? When was your last interaction with them (especially about this issue)?
Where- Where did this occur? Where were the people located in the room? Where were the violations
occurring?
How- How were the students acting? How compliant were they? How much alcohol was in the
containers? How did YOU behave?
General Tips
1. Write the report in the third person: RA Callie Parker, RD Linda Keith, Resident Jake Vieira
2. Only write down observations about what you saw, not personal opinion
3. Proofread your report- make sure that there are no spelling or grammatical errors
Tip: If possible, write the report in Word first, that way, you can easily proofread
Example of a poorly written incident report
On the 1am round on November 3, RA Georgina Smith knocked on the door of Cedar Dell South 565 due to
loud music. No one answered the door, so she knocked two more times. On the last time, she announced that
she was keying into the apartment. When she got in the apartment, she saw a lot of people walking around the
living room and kitchen areas. There were a lot of red solo cups on the kitchen table. The guests were asked to
leave, and they went out the front and back doors. Resident Robert Thomas was the only resident home at the
time. He was asked to dispose of the alcohol containers.
Example of a correctly written incident report

At 12:48am on November 3, RA Georgina Smith knocked on the door of Cedar Dell South 565 due to loud
music. The apartment had been confronted for noise at 11:35pm on the previous round that night and had
agreed to turn down the music and disperse their guests. At 12:48, no one answered RA Smiths knock on the
door, so she knocked two more times and announced herself as an RA. On the last time, she announced that she
was keying into the apartment. When she got in the apartment, she witnessed a large number of people walking
76
around the living room and kitchen areas, many with open cans of Natural Ice beer in their hands, and many
who were holding red solo cups. There were red solo cups on the kitchen table in a Beirut setup, and there was a
ping pong ball in one of the cups. The guests were asked to leave, and they went out the front and back doors.
At least 20 residents were counted exiting through the front door. Resident Robert Thomas was the only
resident home at the time. Once the guests left the apartment, it was apparent that there were also bottles of hard
liquor present in the kitchen. RA Smith recorded the following: 1 handle of Burnetts Pink Lemonade Vodka
that was full, 3 half-full bottles of Crystal Head Vodka in skull-shaped glass containers, and 2 750-ml bottles
of Captain Morgans Spiced Rum, one of which was empty and one of which was full. Resident Thomas was
asked to dump all of the alcohol in the kitchen sink and dispose of the empty containers in the recycling bin
outside. RAs watched while he did this and then informed him that the situation was being documented. RA
Smith recognized residents Joseph Hobbit, Catalina Park, and Angelique Watts as they were leaving the
apartment. All three residents are under 21 years of age.
Entering the Incident Report into Simplicity

Resident Assistants will use the following link to submit incident reports:
https://umassd-advocate.symplicity.com/public_report/ . Incident reports should be submitted within 24 hours
of the incident occurrence. HRE recommends that RAs submit incident reports as close to the end of an incident
as possible so that all pertinent information can be recalled easily. HRE also recommends writing out an
incident report in a word document, and saving the report just in case you need to reference it in the future.
After RAs go to the website provided, they will be met by a screen asking them to identify their reporter type.
Please select Resident Assistant from the drop down menu. Proceed to fill out all fields with the requested
information. After you have filled out all fields, please hit the submit button at the bottom of the page. If the
report did not accurately go through, please hit the refresh button on your browser and try again (you may have
to reenter information).
Everytime you confront a situation or enter an Incident Report, you must also enter in the information on the
RA Duty Log.
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Programming
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Our Philosophy
Programming helps to foster a sense of community among the residents and gives residents a chance to interact
with both the RA staff and each other on an informal basis, but it also does so much more. It promotes learning
outside the classroom by creating a living/learning environment for the residents, provides opportunities for not
just socialization but also for emotional well-being, physical outlets, spiritual meanings, occupational
clarification, intellectual stimulation, cultural learning and expression. It provides the opportunity for residents
to learn from each other. It can also provide opportunities for faculty and staff to interact with the residents and
expose them to an important facet of life in the residence halls.
Creating a community amongst your residents/rooms/apartments and in your building/area helps in decreasing
vandalism, decreasing bad behavior, decreasing disruption within the community, and an increase in attendance
at future events. By encouraging your residents to get to know each other it helps them in developing their
social groups and making friends. This is of the upmost importance as it helps in creating a better and stronger
community that the residents feel comfortable in. It also helps to provide a safe space for the residents to meet
each other and promote a safer community overall. And by encouraging the residents to be more active in their
community it helps in relation to enforcing policies and respecting others which makes your job easier.
Believe it or not, most students have the expectation of their college or university to help them and teach them
what they need to know to be successful in life, both in and out of their career. The classroom can teach them
what they need for their career, but we can help teach them what they will need for their lives. We are dedicated
to developing a programming model that helps to develop our residents holistically, in all areas of their lives.
One benefit of being an RA is learning skills you will use after college. Part of that skill set is program planning
and implementation. You will learn what goes into planning programs, proper marketing/advertising
techniques, budgeting skills, as well as all the information you prepare for your programs themselves. These are
important skills that employers are looking for and will help you as you prepare for those next steps after
college.
Programming Components
Our programming philosophy has two different components that work together and helps support the RA staff
in their efforts to build community. Additionally, this philosophy should help the residents to engage in the
outside-the-classroom experiences they are looking for.
The departmental programming philosophy was developed by first looking at student development theory.
There is a whole branch of study dedicated to student development. Lots of people have developed all sorts of
theories on how college students develop. Some theories are more behavioral, others cognitive based. Some
theories are an overall development theory; others are more specific and look at just one part like vocation,
identity development, transition, etc. Instead of naming specific theories, we will talk more in depth about the
two components that will help you as you think of dynamic programming for your community.
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Component 1: The BGC, or Building Growing Communities

BGC is a way to help you focus on your community with a step-by-step guide for the first six weeks of the fall
semester and the first three weeks of the spring semester.
This is the plan we use at the beginning of each semester to help RAs in growing their communities and getting
to know their residents. Its important for you as an RA to learn the names and faces of your residents, to learn
things about them like what they do for fun, their hobbies, and to be the positive role model for your community
to follow. This helps you in developing programs and helping build connections amongst your residents later in
the semester. The BGC focuses on the first six weeks of the fall semester and the first three weeks of the spring
semester, where its critical to build your community, actively put yourself out there to meet the residents and
make connections.
The four main areas important to emphasize are Relationship Building, Discovering Common Interests,
Supporting Academics, and Developing Community Standards
1. Relationship Building: You start to learn things about your residents, they start to learn things about
each other, they start to develop a community amongst themselves with your help. They develop
patterns of study, socializing, and involvement in campus activities. Your focus should be 1:1
interactions, talking to residents and making the connections in the community.
2. Discovering Common Interests: Social groups start to form each year based on the community around
them. As an RA you will get to meet everyone in your community and help the residents meet each
other through common interests and hobbies. It also helps in planning your programs and activities that
your residents will enjoy because theyre based on their own interests and hobbies.
3. Supporting Academics: Many students will need help with developing their time management and study
skills. This is something the RA can both help to teach and role model for their residents. As an RA you
should strive to create communities conducive to academic success, as well as helping students with
navigating the campus and providing information about different campus resources available to them.
4. Developing Community Standards: As the RA you are an integral part of building the community, and
developing a safe, respectful, and positive environment for the residents to live. It is your responsibility
to ensure the residents understand what the standards are for being a part of the on-campus community
by consistently and regularly reminding them of the policies and the rationale behind those policies, and
helping them to become more assertive so they can help to keep each other accountable for their
behaviors.
Component 2: Moving In, Moving Through, Moving on

Moving in, moving through, and moving on helps us in determining what kinds of programs to plan that will
most greatly benefit your residents based on where they are in school.
Moving In: All first year students in their first semester are in this area. This is the transition from high school
to college, learning what college is really about (and dont say drinking and partying or Ill yell at you). Its
learning about the campus, what we have to offer, learning about opportunities like SAIL, student
organizations, the Career Center, Tutoring and academic resources, how to use the Portal and Blackboard, what
its like living on campus and eating on campus, etc. You are welcoming them to campus and helping them get
to know their new home.
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Moving Through: All students starting in their second semester of their freshman year until about their last year
of college are in this area. This is continuing to show them what the campus has to offer in the sense of
internships, study abroad opportunities, volunteer and community service opportunities, leadership
opportunities, etc. Its also helping them in other areas of their lives, building friendships, learning to budget
their time and money, time management, study skills, academic help, and other areas like developing character,
morals, values, challenging beliefs, learning about politics, resume building, basically how to be a responsible
adult within the campus community.
Moving On: All students in their last year of college are in this area. This is when students start preparing for
life after college. They develop their resumes, sharpen their interview skills, start looking for jobs and planning
for their first year after college. Students need to start preparing for their transition out of college and as an RA
you can help this process by providing the information they need to succeed after college.
Programming Pillars
Pillar Name
Academic Development
Life Skills
Open-Mindedness
Civic Engagement
General Focus Area For Pillars
Study Skills
Academic and career exploration
Time management
Campus resources
Professional communication
Critical thinking skills
Goal setting
Connecting with intellectual peers
Examine communication styles and adapt to appropriate situations and environment
Developing healthy relationships
Community living standards and expectations
Holding self and others accountable for meeting community expectations
Clarifying values/purpose
Exploring ethics and integrity
Self-authorship/self-directedness/self-discipline
Identity development
Appropriate risk-taking
Health/wellness/physical activity
Spiritual exploration
Leadership development
Self-awareness and humility
Vulnerability
Understanding diversity beyond skin color and spoken languages
Recognizing biased language
Understanding the interconnectedness of all people
Taking personal responsibility for one's own biases
Promoting a safe environment for all students
Identity development
Learning about/respecting others' spiritual and religious traditions
Pride/unity/community celebration
Service/service learning
Political awareness/voting
Ownership of own communities
Involvement in campus community
Recognition of shared community responsibilities
Commitment to positive town/gown relations
Fostering a greater sense of investment in the local community
Capitalizing on regional learning opportunities
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Programming Expectations
HRE has created a new programming structure, a curriculum, which we feel will help RA staff become more
intentional with their programming efforts while still meeting the needs of our students. The biggest change in
this new direction is the inclusion of lesson plans: a step by step guide of how to put on an event which will
benefit your students. These lesson plans will have all the resources and tools for success and have been
developed with care by the HRE staff. The lesson plans can be found in a binder in your RA office.
Here is what we expect from RAs regarding semester programming requirements:
Each semester each RA must complete a minimum of 7 programs.
1 program must be a Welcome Back program

1 must be a Building wide program
5 must fall within the pillars as outlined in the programing curriculum.
All pillars must be represented at the end of the semester in addition to the numerical requirement. Of those pillar programs
1 must include a faculty member (A faculty member is someone who teaches at

the university. E.g. Dr. Weatherford Assistant Professor and Chair of Nursing ) and
1 must include a staff member (A staff member is someone who works at the university but
does not teach. E.g Chris Laib Director of SAIL).
If you are in a themed community
2 of your pillar programs must be associated to the theme of your community.
A library of canned programs are available for RAs. Canned programs are pre planned programs. Canned programs are
approved departmentally but are still subject to approval and/or amendment by your supervising RD. The library is located
on the RA share K:\Lesson Plans & Programming Information\Lesson Plans
Programs must be completed by the designated dates outlined in the calendar of commitments.
4 programs must be completed by November 7th, 2014. The remaining 3 programs must be completed by December 12th,
2014
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How do you actually DO a Program?

Step 1: Brainstorm ideas
Do your residents not know how to do laundry? Do you think theyd like to learn more about why
soda and Mentos make a cool explosion? The sky is the limit when coming up with cool ideas; keep
in mind your residents wants and needs when brainstorming. Your RD or other RAs can be great
resources when brainstorming for programs.
Step 2: Pick one idea as a program

Out of all of the ideas you just came up with, narrow it down to one. Lets say you came up with the
idea for your residents to make stress balls.
Step 3: Pick a day, time, and location where your program will be held
Make sure that other RAs are not doing programs at the same time/location. You want residents to
be able to come! Additionally, make sure a space reservations are done as soon as possible to
ensure that you have the room you want.
Step 4: Write out a list of supplies that you would need for this program.
If you were doing a stress balls program, you would need balloons, flour, and plastic funnels for
your event.
Step 5: Submit a program proposal

Use this website to submit programming proposals via Google
Docs: https://sites.google.com/site/umdreslifeprogrammingsite/
Information from the above steps will be asked of you (idea for program, day, time, and location of
program, supplies list, etc. Your RD will look at this proposal and approve or deny it. Once your
program is approved, move to step 6.
Step 6: Advertise for your program

You want residents to attend your event right? Well, they have to know it is happening! Using colorful
paper, crazy shapes/textures, or even unique techniques such as writing on a balloon, get the word out
about your program. Make sure to advertise at least 48 hours in advance, if not sooner.
83
Step 7: Make sure supplies are purchased

Your RD is responsible for buying programming supplies. Send them an email reminder about the
items you need- you dont want to find out the day of that they forgot to get you what you need!
Step 8: Set-up your program

A successful program starts with the set-up. Go a half hour early to the space, bring your supplies,
and begin to prep the room. The earlier you start set-up the more time you have to troubleshoot if
things go wrong. Besides, who likes to go to an event that looks hastily put together?
Step 9: Hold your event

The time has come, the room is prepped, and you are ready for residents to make stress balls. Make
sure they sign in on the sign-in sheet, and have fun!
Step 10: Clean up the event

Not only do you need to make sure the supplies are correctly put away, make sure any furniture gets
put back as found and that your sign in sheet gets to your RD within 24 hours of the event.
Step 11: Submit program evaluation

Use this website to submit programming evaluations via Google
Docs: https://sites.google.com/site/umdreslifeprogrammingsite/
Part of the evaluation process is critically analyzing the work you did. If the day/time you held
your event proved to be tough for residents, write that down! The point of evaluating the process is
to improve your programming. No event/program runs perfectly, there are always areas in which
we can improve.
Step 12: Start the process again!
Wishing you the best in your RA pursuits!

- The HRE staff
84

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University Of Massachusetts

Resident Assistant Manual

UMASS Dartmouth - Resident Assistant Manual

UMASS Dartmouth - Resident Assistant Manual

Values, Mission, and Team Information

UMASS Dartmouth - Resident Assistant Manual

Student Affairs Mission Statement

Philosophy of Housing and Residential Education

UMASS Dartmouth - Resident Assistant Manual

Housing & Residential Education Mission Statement

Statements of Equal Opportunity and Diversity

UMASS Dartmouth - Resident Assistant Manual

Commonly Used Abbreviations

RD- Resident Director

RAOD- Resident Assistant on Duty

SRA- Senior Resident Assistant

RDOD- Resident Director on Duty

RA- Resident Assistant

AOC- Administrator on Duty

DA- Desk Attendant

DPS- Department of Public Safety

UMASS Dartmouth - Resident Assistant Manual

Residential Education Phone List

UMASS Dartmouth - Resident Assistant Manual

Residential Education Phone List

UMASS Dartmouth - Resident Assistant Manual

Maple Ridge Hall

Residential Education Phone List

Oak Glen Hall

Pine Dale Hall

UMASS Dartmouth - Resident Assistant Manual

Cedar Dell West

How to Connect with your Resident Director and Resident

When and How You Can Expect to Reach Your

UMASS Dartmouth - Resident Assistant Manual

There is an RA assigned to live nearest to you as well as

Position Responsibilities and Agreements

UMASS Dartmouth - Resident Assistant Manual

University of Massachusetts Dartmouth

Senior Resident Assistant Job Description

Senior leadership and role modeling to the RA Staff

UMASS Dartmouth - Resident Assistant Manual

COMPENSATION FOR THE SRA POSITION

UMASS Dartmouth - Resident Assistant Manual

SRA Expectations 2014-2015

UMASS Dartmouth - Resident Assistant Manual

University of Massachusetts Dartmouth

UMASS Dartmouth - Resident Assistant Manual

UMASS Dartmouth - Resident Assistant Manual

F. Staff Development and Training

2. Attend in-service training opportunities throughout the academic year.

2. Attend one-on-one meetings with your RD and complete weekly reports.

H. Other Duties and Responsibilities

UMASS Dartmouth - Resident Assistant Manual

I. Evaluation of the Performance

5. Termination by mutual agreement may be effected at any time.

K. Academic Responsibilities and Expectations

UMASS Dartmouth - Resident Assistant Manual

UMASS Dartmouth - Resident Assistant Manual

Resident Assistant Employment Agreement

UMass Dartmouth ID number:

Summer 2014 Address: