Sin 132-51 - Information Technology (It) Professional Services

AUTHORIZED FEDERAL SUPPLY SERVICE
INFORMATION TECHNOLOGY SCHEDULE PRICELIST

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY
EQUIPMENT, SOFTWARE AND SERVICES
Special Item No. 132-50 Training Courses
Special Item No. 132-51 Information Technology Professional Services
Note: All non-professional labor categories must be incidental to and used solely to support hardware, software
and/or professional services, and cannot be purchased separately.
SIN 132-51 - INFORMATION TECHNOLOGY (IT) PROFESSIONAL

SERVICES
FPDS Code D301
FPDS Code D302
FPDS Code D306
FPDS Code D307
FPDS Code D308
FPDS Code D310
FPDS Code D311
FPDS Code D313
FPDS Code D316
FPDS Code D317
IT Facility Operation and Maintenance

IT Systems Development Services
IT Systems Analysis Services
Automated Information Systems Design and Integration Services
Programming Services
IT Backup and Security Services
IT Data Conversion Services
Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) Services
IT Network Management Services
Creation/Retrieval of IT Related Automated News Services, Data Services, or
Other Information Services (All other information services belong under Schedule 76)
FPDS Code D399 Other Information Technology Services, Not Elsewhere Classified
Note 1: All non-professional labor categories must be incidental to and used solely to support hardware, software
and/or professional services, and cannot be purchased separately.
Note 2: Offerors and Agencies are advised that the Group 70 Information Technology Schedule is not to be used
as a means to procure services which properly fall under the Brooks Act. These services include, but are not limited
to, architectural, engineering, mapping, cartographic production, remote sensing, geographic information systems,
and related services. FAR 36.6 distinguishes between mapping services of an A/E nature and mapping services
which are not connected nor incidental to the traditionally accepted A/E Services.
Note 3: This solicitation is not intended to solicit for the reselling of IT Professional Services, except for the
provision of implementation, maintenance, integration, or training services in direct support of a product. Under
such circumstances the services must be performance by the publisher or manufacturer or one of their authorized
agents.
Contract Number:
_GS-35F-0003U______________________
Period Covered by Contract:
_Oct 1st, 2007 thru September 30th, 2012____

General Services Administration
Federal Supply Service
Pricelist current through Modification #_______, dated ________.

Products and ordering information in this Authorized FSS Information Technology Schedule Pricelist are also
available on the GSA Advantage! System. Agencies can browse GSA Advantage! by accessing the Federal Supply
Services Home Page via the Internet at http://www.fss.gsa.gov/
TABLE OF CONTENTS
1. GEOGRAPHIC SCOPE OF CONTRACT:...........................................1
2. CONTRACTORS ORDERING ADDRESS AND PAYMENT
INFORMATION:................................................................................1
3. LIABILITY FOR INJURY OR DAMAGE.............................................2
4. STATICAL DATA FOR GOVERNMENT ORDERING OFFICE
COMPLETION OF STANDARD FORM 279:.....................................2
5. FOB DESTINATION..........................................................................2
6. DELIVERY SCHEDULE.....................................................................2
7. DISCOUNTS:.....................................................................................3
8. TRADE AGREEMENTS ACT OF 1979, as amended:.......................3
9. STATEMENT CONCERNING AVAILABILITY OF EXPORT
PACKING:..........................................................................................3
10.SMALL REQUIREMENTS:................................................................3
11.MAXIMUM ORDER...........................................................................3
12.ORDERING PROCEEDURES FOR FEDERAL SUPPLY SCHEDULE
CONTRACTS.....................................................................................4
13. FEDERAL INFORMATION
TECHNOLOGY/TELECOMMUNICATION STANDARDS
REQUIREMENTS:.............................................................................4
14.CONTRACTOR TASKS / SPECIAL REQUIREMENTS (C-FSS-370)
(NOV 2001)........................................................................................5
15.CONTRACT ADMINISTRATION FOR ORDERING ACTIVITIES:.....6
16.GSA ADVANTAGE!............................................................................6
17.PURCHASE OF OPEN MARKET ITEMS..........................................6
18.CONTRACTOR COMMITMENTS, WARRANTIES AND
REPRESENTATIONS.........................................................................6
19.OVERSEAS ACTIVITIES...................................................................7
20. ................................BLANKET PURCHASE AGREEMENTS (BPAs)
...........................................................................................................7
21.CONTRACTOR TEAM ARRANGEMENTS........................................7
22.INSTALLATION, DEINSTALLATION, REINSTALLATION................7
23.SECTION 508 COMPLIANCE...........................................................8
24.PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY

SCHEDULES.....................................................................................8
25.INSURANCEWORK ON A GOVERNMENT INSTALLATION (JAN
1997)(FAR 52.228-5).........................................................................8
26.SOFTWARE INTEROPERABILITY.....................................................9
27.ADVANCE PAYMENTS......................................................................9
28.Terms and Conditions SIN 132-50.................................................10
29.Pricing for SIN 132-50....................................................................12
IT Class Offerings and Pricing........................................................12
Course Descriptions........................................................................22
30.Terms and Conditions SIN 132-51.................................................59
31.Pricing for SIN 132-51....................................................................63
Hourly Billing Rates - Pricing Matrix.............................................63
Job Descriptions..............................................................................66
INFORMATION FOR ORDERING ACTIVITIES

APPLICABLE TO ALL SPECIAL ITEM NUMBERS
SPECIAL NOTICE TO AGENCIES: Small Business Participation

SBA strongly supports the participation of small business concerns in the Federal Supply
Schedules Program. To enhance Small Business Participation SBA policy allows agencies to
include in their procurement base and goals, the dollar value of orders expected to be placed
against the Federal Supply Schedules, and to report accomplishments against these goals.
For orders exceeding the micropurchase threshold, FAR 8.404 requires agencies to consider the
catalogs/pricelists of at least three schedule contractors or consider reasonably available
information by using the GSA Advantage! on-line shopping service (www.fss.gsa.gov). The
catalogs/pricelists, GSA Advantage! and the Federal Supply Service Home Page
(www.fss.gsa.gov) contain information on a broad array of products and services offered by small
business concerns.
This information should be used as a tool to assist ordering activities in meeting or exceeding
established small business goals. It should also be used as a tool to assist in including small,
small disadvantaged, and women-owned small businesses among those considered when
selecting pricelists for a best value determination.
For orders exceeding the micropurchase threshold, customers are to give preference to small
business concerns when two or more items at the same delivered price will satisfy their
requirement.
1.
GEOGRAPHIC SCOPE OF CONTRACT:
Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico,
Washington, DC, and U.S. Territories. Domestic delivery also includes a port or consolidation
point, within the aforementioned areas, for orders received from overseas activities.
Overseas delivery is delivery to points outside of the 48 contiguous states, Washington, DC,
Alaska, Hawaii, Puerto Rico, and U.S. Territories.
Offerors are requested to check one of the following boxes:
[X]
The Geographic Scope of Contract will be domestic and overseas delivery.
[ ]
The Geographic Scope of Contract will be overseas delivery only.
[ ]
The Geographic Scope of Contract will be domestic delivery only.
For Special Item Number 132-53 Wireless Services ONLY, if awarded, list the limited geographic
coverage area:
______________________________________________________________________________
2.
CONTRACTORS ORDERING ADDRESS AND PAYMENT INFORMATION:
Ordering Address:
1750 112th Avenue NE, Suite B-101
Bellevue, Wa 98004
Blackhawk/SQLSoft Consulting Group
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April 13, 2006
Contractors are required to accept credit cards for payments

equal to or less than the micro-purchase threshold for oral or
written delivery orders. Credit cards will be acceptable for
payment above the micro-purchase threshold. In addition,
bank account information for wire transfer payments will be
shown on the invoice.
The following telephone number(s) can be used by ordering
activities to obtain technical and/or ordering assistance:
(425) 468-4603 or (425) 688-8977 or Sales: (800) 775-9905
When Authorized Dealers are allowed by the Contractor to bill
ordering activities and accept payment, the order and/or
payment must be in the name of the Contractor, in care of the
Authorized Dealer.
3.
LIABILITY FOR INJURY OR DAMAGE
The Contractor shall not be liable for any injury to ordering activity personnel or damage to
ordering activity property arising from the use of equipment maintained by the Contractor, unless
such injury or damage is due to the fault or negligence of the Contractor.
4.
STATICAL DATA FOR GOVERNMENT ORDERING OFFICE COMPLETION
OF STANDARD FORM 279:
Block 9: G. Order/Modification Under Federal Schedule
Block 16: Data Universal Numbering System (DUNS) Number: _784224748___
Block 30: Type of Contractor - _B_______________
A.
B.
C.
G.
L.
Small Disadvantaged Business

Other Small Business
Large Business
Other Nonprofit Organization
Foreign Contractor
Block 31: Woman-Owned Small Business - _No_______________

Block 36: Contractor's Taxpayer Identification Number (TIN): __20-2612078___
4a.
4b.
CAGE Code: _4HHL1____________

Contractor has registered with the Central Contractor Registration Database.
5.
FOB DESTINATION
6.
DELIVERY SCHEDULE
a.
TIME OF DELIVERY: The Contractor shall deliver to destination within the number of
calendar days after receipt of order (ARO), as set forth below:
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SPECIAL ITEM NUMBER
DELIVERY TIME (Days ARO)
__132-50____________
___15__ Days
__132-51____________
___15__ Days
b.
URGENT REQUIREMENTS: When the Federal Supply Schedule contract delivery
period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering
activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining
accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt.
(Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an
accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the
agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time
and in accordance with all other terms and conditions of the contract.
7.
DISCOUNTS:
Prices shown are NET Prices; Basic Discounts have been

deducted.
a.
Prompt Payment: ___0% - ___ days from receipt of invoice or date of
acceptance, whichever is later.
b.
Quantity
c.
Dollar Volume
d.
Government Educational Institutions
e.
8.
Other
TRADE AGREEMENTS ACT OF 1979, as amended:
All items are U.S. made end products, designated country end products, Caribbean Basin country
end products, Canadian end products, or Mexican end products as defined in the Trade
Agreements Act of 1979, as amended.
9.
STATEMENT CONCERNING AVAILABILITY OF EXPORT PACKING:
10.
SMALL REQUIREMENTS:
The minimum dollar value of orders to be issued is $100_____.

11.
MAXIMUM ORDER
(All dollar amounts are exclusive of any discount for prompt

payment.)
a.
The Maximum Order value for the following Special Item Numbers (SINs) is $500,000:
Special Item Number 132-3 - Leasing of Product
Special Item Number 132-4 Daily / Short Term Rental
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Special Item Number 132-8 - Purchase of Equipment

Special Item Number 132-12 Maintenance of Equipment, Repair Service, and Repair
Parts/Spare Parts
Special Item Number 132-32 - Term Software Licenses
Special Item Number 132-33 - Perpetual Software Licenses
Special Item Number 132-34 Maintenance of Software
Special Item Number 132-51 - Information Technology (IT) Professional Services
Special Item Number 132-52 - Electronic Commerce (EC) Services
Special Item Number 132-53 Wireless Services
b.
The Maximum Order value for the following Special Item Numbers (SINs) is $25,000:
Special Item Number 132-50 - Training Courses
12.
ORDERING PROCEEDURES FOR FEDERAL SUPPLY SCHEDULE
CONTRACTS
Ordering activities shall use the ordering procedures of Federal Acquisition Regulation (FAR)
8.405 when placing an order or establishing a BPA for supplies or services. These procedures
apply to all schedules.
a.
work.
FAR 8.405-1 Ordering procedures for supplies, and services not requiring a statement of
b.
FAR 8.405-2 Ordering procedures for services requiring a statement of work.
13.
FEDERAL INFORMATION TECHNOLOGY/TELECOMMUNICATION
STANDARDS REQUIREMENTS:
ordering activities acquiring products from this Schedule must comply with the provisions of the
Federal Standards Program, as appropriate (reference: NIST Federal Standards Index). Inquiries
to determine whether or not specific products listed herein comply with Federal Information
Processing Standards (FIPS) or Federal Telecommunication Standards (FED-STDS), which are
cited by ordering activities, shall be responded to promptly by the Contractor.
13.1
FEDERAL INFORMATION PROCESSING STANDARDS PUBLICATIONS
(FIPS PUBS): Information Technology products under this Schedule that do not conform to
Federal Information Processing Standards (FIPS) should not be acquired unless a waiver has
been granted in accordance with the applicable "FIPS Publication." Federal Information
Processing Standards Publications (FIPS PUBS) are issued by the U.S. Department of
Commerce, National Institute of Standards and Technology (NIST), pursuant to National
Security Act. Information concerning their availability and applicability should be obtained from
the National Technical Information Service (NTIS), 5285 Port Royal Road, Springfield, Virginia
22161. FIPS PUBS include voluntary standards when these are adopted for Federal use.
Individual orders for FIPS PUBS should be referred to the NTIS Sales Office, and orders for
subscription service should be referred to the NTIS Subscription Officer, both at the above
address, or telephone number (703) 487-4650.
13.2
FEDERAL TELECOMMUNICATION STANDARDS (FED-STDS):
Telecommunication products under this Schedule that do not conform to Federal
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Telecommunication Standards (FED-STDS) should not be acquired unless a waiver has been
granted in accordance with the applicable "FED-STD." Federal Telecommunication Standards
are issued by the U.S. Department of Commerce, National Institute of Standards and Technology
(NIST), pursuant to National Security Act. Ordering information and information concerning the
availability of FED-STDS should be obtained from the GSA, Federal Supply Service,
Specification Section, 470 East LEnfant Plaza, Suite 8100, SW, Washington, DC 20407,
telephone number (202)619-8925. Please include a self-addressed mailing label when requesting
information by mail. Information concerning their applicability can be obtained by writing or
calling the U.S. Department of Commerce, National Institute of Standards and Technology,
Gaithersburg, MD 20899, telephone number (301)975-2833.
14.
CONTRACTOR TASKS / SPECIAL REQUIREMENTS (C-FSS-370) (NOV 2001)
(a)
Security Clearances: The Contractor may be required to obtain/possess varying levels of security
clearances in the performance of orders issued under this contract. All costs associated with
obtaining/possessing such security clearances should be factored into the price offered under the Multiple
Award Schedule.
(b)
Travel: The Contractor may be required to travel in performance of orders issued under this
contract. Allowable travel and per diem charges are governed by Pub .L. 99-234 and FAR Part 31, and are
reimbursable by the ordering agency or can be priced as a fixed price item on orders placed under the
Multiple Award Schedule. The Industrial Funding Fee does NOT apply to travel and per diem charges.
NOTE: Refer to FAR Part 31.205-46 Travel Costs, for allowable costs that pertain to official company
business travel in regards to this contract.
(c)
Certifications, Licenses and Accreditations: As a commercial practice, the Contractor may be
required to obtain/possess any variety of certifications, licenses and accreditations for specific FSC/service
code classifications offered. All costs associated with obtaining/ possessing such certifications, licenses and
accreditations should be factored into the price offered under the Multiple Award Schedule program.
(d)
Insurance: As a commercial practice, the Contractor may be required to obtain/possess insurance
coverage for specific FSC/service code classifications offered. All costs associated with
obtaining/possessing such insurance should be factored into the price offered under the Multiple Award
Schedule program.
(e)
Personnel: The Contractor may be required to provide key personnel, resumes or skill category
descriptions in the performance of orders issued under this contract. Ordering activities may require agency
approval of additions or replacements to key personnel.
(f)
Organizational Conflicts of Interest: Where there may be an organizational conflict of interest as
determined by the ordering agency, the Contractors participation in such order may be restricted in
accordance with FAR Part 9.5.
(g)
Documentation/Standards: The Contractor may be requested to provide products or services in
accordance with rules, regulations, OMB orders, standards and documentation as specified by the agencys
order.
(h)
Data/Deliverable Requirements: Any required data/deliverables at the ordering level will be as
specified or negotiated in the agencys order.
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(i)
Government-Furnished Property: As specified by the agencys order, the Government may
provide property, equipment, materials or resources as necessary.
(j)
Availability of Funds: Many Government agencies operating funds are appropriated for
a specific fiscal year. Funds may not be presently available for any orders placed under the
contract or any option year. The Governments obligation on orders placed under this contract is
contingent upon the availability of appropriated funds from which payment for ordering purposes
can be made. No legal liability on the part of the Government for any payment may arise until
funds are available to the ordering Contracting Officer.
15.
CONTRACT ADMINISTRATION FOR ORDERING ACTIVITIES:
Any ordering activity, with respect to any one or more delivery orders placed by it under this
contract, may exercise the same rights of termination as might the GSA Contracting Officer
under provisions of FAR 52.212-4, paragraphs (l) Termination for the ordering activitys
convenience, and (m) Termination for Cause (See C.1.)
16.
GSA ADVANTAGE!
GSA Advantage! is an on-line, interactive electronic information and ordering system that
provides on-line access to vendors' schedule prices with ordering information. GSA Advantage!
will allow the user to perform various searches across all contracts including, but not limited to:
(1)
(2)
(3)
Manufacturer;
Manufacturer's Part Number; and
Product categories.
Agencies can browse GSA Advantage! by accessing the Internet World Wide Web utilizing a
browser (ex.: NetScape). The Internet address is http://www.fss.gsa.gov/.
17.
PURCHASE OF OPEN MARKET ITEMS
NOTE: Open Market Items are also known as incidental items, noncontract items, non-Schedule
items, and items not on a Federal Supply Schedule contract. ODCs (Other Direct Costs) are not
part of this contract and should be treated as open market purchases. Ordering Activities
procuring open market items must follow FAR 8.402(f).
For administrative convenience, an ordering activity contracting officer may add items not on the
Federal Supply Multiple Award Schedule (MAS) -- referred to as open market items -- to a
Federal Supply Schedule blanket purchase agreement (BPA) or an individual task or delivery
order, only if(1)
All applicable acquisition regulations pertaining to the purchase of the items
not on the Federal Supply Schedule have been followed (e.g., publicizing (Part 5),
competition requirements (Part 6), acquisition of commercial items (Part 12),
contracting methods (Parts 13, 14, and 15), and small business programs (Part 19));
(2)
The ordering activity contracting officer has determined the price for the items
not on the Federal Supply Schedule is fair and reasonable;
(3)
The items are clearly labeled on the order as items not on the Federal Supply
Schedule; and
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(4)
All clauses applicable to items not on the Federal Supply Schedule are included
in the order.
18.
CONTRACTOR COMMITMENTS, WARRANTIES AND REPRESENTATIONS
a.
For the purpose of this contract, commitments, warranties and representations include,
in addition to those agreed to for the entire schedule contract:
(1)
Time of delivery/installation quotations for individual orders;
(2)
Technical representations and/or warranties of products concerning
performance, total system performance and/or configuration, physical, design and/or
functional characteristics and capabilities of a product/equipment/ service/software
package submitted in response to requirements which result in orders under this
schedule contract.
(3)
Any representations and/or warranties concerning the products made in any
literature, description, drawings and/or specifications furnished by the Contractor.
b.
The above is not intended to encompass items not currently covered by the GSA
Schedule contract.
19.
OVERSEAS ACTIVITIES
The terms and conditions of this contract shall apply to all orders for installation, maintenance
and repair of equipment in areas listed in the pricelist outside the 48 contiguous states and the
District of Columbia, except as indicated below:
Upon request of the Contractor, the ordering activity may provide the Contractor with logistics
support, as available, in accordance with all applicable ordering activity regulations. Such
ordering activity support will be provided on a reimbursable basis, and will only be provided to
the Contractor's technical personnel whose services are exclusively required for the fulfillment of
the terms and conditions of this contract.
20.
BLANKET PURCHASE AGREEMENTS (BPAs)
The use of BPAs under any schedule contract to fill repetitive needs for supplies or services is
allowable. BPAs may be established with one or more schedule contractors. The number of
BPAs to be established is within the discretion of the ordering activity establishing the BPA and
should be based on a strategy that is expected to maximize the effectiveness of the BPA(s).
Ordering activities shall follow FAR 8.405-3 when creating and implementing BPA(s).
21.
CONTRACTOR TEAM ARRANGEMENTS
Contractors participating in contractor team arrangements must abide by all terms and conditions
of their respective contracts. This includes compliance with Clauses 552.238-74, Industrial
Funding Fee and Sales Reporting, i.e., each contractor (team member) must report sales and
remit the IFF for all products and services provided under its individual contract.
22.
INSTALLATION, DEINSTALLATION, REINSTALLATION
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The Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to
which the United States or the District of Columbia is a party for construction, alteration, or
repair (including painting and decorating) of public buildings or public works with the United
States, shall contain a clause that no laborer or mechanic employed directly upon the site of the
work shall received less than the prevailing wage rates as determined by the Secretary of Labor.
The requirements of the Davis-Bacon Act do not apply if the construction work is incidental to
the furnishing of supplies, equipment, or services. For example, the requirements do not apply to
simple installation or alteration of a public building or public work that is incidental to furnishing
supplies or equipment under a supply contract. However, if the construction, alteration or repair
is segregable and exceeds $2,000, then the requirements of the Davis-Bacon Act applies.
The ordering activity issuing the task order against this contract will be responsible for proper
administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act.
The proper Davis-Bacon wage determination will be issued by the ordering activity at the time a
request for quotations is made for applicable construction classified installation, deinstallation,
and reinstallation services under SIN 132-8.
23.
SECTION 508 COMPLIANCE.
If applicable, Section 508 compliance information on the supplies and services in this contract
are available in Electronic and Information Technology (EIT) at the following:
www.sqlsoft.com
The EIT standard can be found at: www.Section508.gov/.
24.
PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY SCHEDULES.
Prime Contractors (on cost reimbursement contracts) placing orders under Federal Supply
Schedules, on behalf of an ordering activity, shall follow the terms of the applicable schedule and
authorization and include with each order
(a)
A copy of the authorization from the ordering activity with whom the
contractor has the prime contract (unless a copy was previously furnished to the Federal
Supply Schedule contractor); and
(b)
The following statement:
This order is placed under written authorization from _______ dated _______.
In the event of any inconsistency between the terms and conditions of this
order and those of your Federal Supply Schedule contract, the latter will
govern.
25.
INSURANCEWORK ON A GOVERNMENT INSTALLATION (JAN 1997)
(FAR 52.228-5)
(a)
The Contractor shall, at its own expense, provide and
maintain during the entire performance of this contract, at
least the kinds and minimum amounts of insurance required in
the Schedule or elsewhere in the contract.
(b)
Before commencing work under this contract, the
Contractor shall notify the Contracting Officer in writing that
the required insurance has been obtained. The policies
evidencing required insurance shall contain an endorsement to
the effect that any cancellation or any material change
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adversely affecting the Government's interest shall not be

effective
(1)
For such period as the laws of the State in which
this contract is to be performed prescribe; or
(2)
Until 30 days after the insurer or the Contractor
gives written notice to the Contracting Officer, whichever
period is longer.
(c)
The Contractor shall insert the substance of this clause,
including this paragraph (c), in subcontracts under this
contract that require work on a Government installation and
shall require subcontractors to provide and maintain the
insurance required in the Schedule or elsewhere in the
contract. The Contractor shall maintain a copy of all
subcontractors' proofs of required insurance, and shall make
copies available to the Contracting Officer upon request.
26.
SOFTWARE INTEROPERABILITY.
Offerors are encouraged to identify within their software items

any component interfaces that support open standard
interoperability. An items interface may be identified as
interoperable on the basis of participation in a Government
agency-sponsored program or in an independent organization
program. Interfaces may be identified by reference to an
interface registered in the component registry located at
http://www.core.gov.
27.
ADVANCE PAYMENTS
A payment under this contract to provide a service or deliver an

article for the United States Government may not be more than
the value of the service already provided or the article already
delivered. Advance or pre-payment is not authorized or
allowed under this contract. (31 U.S.C. 3324)
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28.
Terms and Conditions SIN 132-50
Terms and Conditions Applicable to Training Courses for

General Purpose Commercial Information Technology
Equipment and Software (Special Item Number 132 50)
1.
SCOPE
a.
The Contractor shall provide training courses normally available to commercial
customers, which will permit ordering activity users to make full, efficient use of general purpose
commercial IT products. Training is restricted to training courses for those products within the
scope of this solicitation.
b.
The Contractor shall provide training at the Contractor's facility and/or at the ordering
activity's location, as agreed to by the Contractor and the ordering activity.
2.
ORDER
Written orders, EDI orders (GSA Advantage! and FACNET), credit card orders, and orders
placed under blanket purchase agreements (BPAs) shall be the basis for the purchase of training
courses in accordance with the terms of this contract. Orders shall include the student's name,
course title, course date and time, and contracted dollar amount of the course.
3.
TIME OF DELIVERY
The Contractor shall conduct training on the date (time, day, month, and year) agreed to by the
Contractor and the ordering activity.
4.
CANCELLATION AND RESCHEDULING
a.
The ordering activity will notify the Contractor at least seventy-two (72) hours before
the scheduled training date, if a student will be unable to attend. The Contractor will then permit
the ordering activity to either cancel the order or reschedule the training at no additional charge.
In the event the training class is rescheduled, the ordering activity will modify its original
training order to specify the time and date of the rescheduled training class.
b.
In the event the ordering activity fails to cancel or reschedule a training course within
the time frame specified in paragraph a, above, the ordering activity will be liable for the
contracted dollar amount of the training course. The Contractor agrees to permit the ordering
activity to reschedule a student who fails to attend a training class within ninety (90) days from
the original course date, at no additional charge.
c.
The ordering activity reserves the right to substitute one student for another up to the
first day of class.
d.
In the event the Contractor is unable to conduct training on the date agreed to by the
Contractor and the ordering activity, the Contractor must notify the ordering activity at least
seventy-two (72) hours before the scheduled training date.
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5.
FOLLOW-UP SUPPORT
The Contractor agrees to provide each student with unlimited telephone support for a period of
one (1) year from the completion of the training course. During this period, the student may
contact the Contractor's instructors for refresher assistance and answers to related course
curriculum questions.
6.
PRICE FOR TRAINING
The price that the ordering activity will be charged will be the ordering activity training price in
effect at the time of order placement, or the ordering activity price in effect at the time the
training course is conducted, whichever is less.
7.
INVOICES AND PAYMENT
Invoices for training shall be submitted by the Contractor after ordering activity completion of
the training course. Charges for training must be paid in arrears (31 U.S.C. 3324). PROMPT
PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.
8.
FORMAT AND CONTENT OF TRAINING
a.
The Contractor shall provide written materials (i.e., manuals, handbooks, texts, etc.)
normally provided with course offerings. Such documentation will become the property of the
student upon completion of the training class.
b.
**If applicable** For hands-on training courses, there must be a one-to-one assignment
of IT equipment to students.
c.
The Contractor shall provide each student with a Certificate of Training at the
completion of each training course.
d.
The Contractor shall provide the following information for each training course offered:
(1)
The course title and a brief description of the course content, to include the
course format (e.g., lecture, discussion, hands-on training);
(2)
The length of the course;
(3)
Mandatory and desirable prerequisites for student enrollment;
(4)
The minimum and maximum number of students per class;
(5)
The locations where the course is offered;
(6)
Class schedules; and
(7)
Price (per student, per class (if applicable)).
e.
For those courses conducted at the ordering activitys location, instructor travel charges
(if applicable), including mileage and daily living expenses (e.g., per diem charges) are governed
by Pub. L. 99-234 and FAR Part 31.205-46, and are reimbursable by the ordering activity on
orders placed under the Multiple Award Schedule, as applicable, in effect on the date(s) the travel
is performed. Contractors cannot use GSA city pair contracts. The Industrial Funding Fee does
NOT apply to travel and per diem charges.
9.
NO CHARGE TRAINING
Page 11 of
April 13, 2006
The Contractor shall describe any training provided with equipment and/or software provided
under this contract, free of charge, in the space provided below.
N/A
29.
Pricing for SIN 132-50
IT Class Offerings and Pricing

Blackhawk is offering 230 information technology related
classes that can be taught either on a seat by seat basis or
privately to the Government. We are always adding new
classes, therefore our class offering to the Government could
grow over time. A description of each of these classes can be
found in the section immediately after this section. These
classes apply to special item number 132-50.
Our public courses are typically taught in one of our three
locations listed below:
On Microsofts campus in Redmond, Wa Bldg 25
Bellevue, Washington
Beaverton, Oregon
Typically the maximum number of students is twelve and the
minimum is four. This could vary depending on the nature of
the class.
Course#
Std
Public
Price per
Day
GSA
Public
Price
per Day
$499
$478
$545
$522
$545
$522
A-1065
Course Name
Citrix Presentation Server 4.0:
Administration
Mindsharp SharePoint Summit for
Administrators
Mindsharp SharePoint Summit for
Developers
A-150
Introduction to Oracle8i SQL
$495
$424
A-154
Oracle8i Performance Tuning Workshop
$570
$488
1256BI
A-1060
Page 12 of
GSA
Private
Price
$18,1
00
$24,7
10
$24,7
10
$13,4
66
$20,6
75
April 13, 2006
Std
Days
4
5
5
3
4
Std
Public
Price per
Day
GSA
Public
Price
per Day
A-160
Introduction to Perl Programming
$545
$467
A-162
$495
$424
A-194
Relational Database Design Concepts

Oracle Developer Form Builder 6/6i
(Inactive)
$570
$488
A-221
Introduction to UNIX
$495
$424
A-321
$495
$424
$595
$570
$21,5
82
$595
$570
A-506
UNIX Korn Shell Programming

Microsoft Identity Integration Server
(MIIS) 2003 Advanced Implementer
and Developer Course
Implementing, Deploying and
Maintaining Microsoft Active Directory
Application Mode (ADAM)
Microsoft .NET Network Development
Leveraging Active Directory
GSA
Private
Price
$24,7
10
$8,97
7
$25,8
44
$8,97
7
$13,4
66
$595
$570
A-700
Managing Technical Projects
$400
$343
A-705
Project Management Foundations
$400
$343
A-707
Peer Mentoring
Microsoft Project Fundamentals Tracking & Managing
Microsoft Project Advanced - Portfolio
Management
Microsoft Project Server 2002 - Server
Administrator
Microsoft Project Server 2002 - Project
Manager
$450
$385
$400
$383
$400
$343
$400
$383
$400
$343
The Business Analyst's Crash Course

The Use Case Workshop with UML
(Unified Modelling Language)
$598
$572
$598
$572
$500
$479
$500
$479
$500
$479
BO-302
Business Objects 6.5 Core Reporting

Business Objects5i Intermediate
Reporting Concepts
Business Objects 6.5 Intermediate
Reporting
Business Objects 6.5 Advanced
Reporting
$500
$479
BO-402
Business Objects 6.5 Universe Design
$625
$598
Course#
A-504
A-505
A-708
A-709
A-710
A-711
BA-101
BA-102
BO-103
BO-200
BO-201
Course Name
Page 13 of
$21,5
82
$16,1
86
$18,1
36
$7,25
4
$4,08
1
$7,25
4
$3,62
7
$7,25
4
$3,62
7
$10,8
45
$10,8
45
$4,53
4
$4,53
4
$4,53
4
$4,53
4
$17,0
03
April 13, 2006
Std
Days
5
2
5
2
3
4
4
3
5
2
1
2
1
2
1
2
2
1
1
1
1
3
Course#
Course Name
Std
Public
Price per
Day
GSA
Public
Price
per Day
C-808
DM310R2
OLAP/MDX Solutions Bootcamp

BusinessObjects XI R1/R2: Universe
Design
$545
$467
$625
$598
FKA-200
$300
$257
$500
$479
$500
$479
$500
$479
HC-470
Advanced Facilitation Skills For Trainers

SQL Server 2005 Business Intelligence
Boot Camp
Hands-On SQL Server 2005 Reporting
Services
SQL Server 2005 Analysis Services
Boot Camp
SQL Server 2005 Integration Services
Bootcamp
$500
$479
I-103
XML Technical Overview
$570
$488
I-104
XML QuickStart
$570
$488
I-105
XML QuickStart for Programmers

CISSP (Certified Information Systems
Security Professional) Preparation
$570
$488
$600
$574
$600
$574
$495
$424
J-330
Practical Penetration Testing

Java Programming for the Enterprise
(JPE)
J2EE Components: Enterprise
JavaBeans (EJB)
$495
$424
J-350
Java2 Enterprise Edition - Accelerated
$495
$424
J-410
Developing Java Web Services
$495
$424
J-431
Java Web Programming
$425
$407
J-432
JavaBeans
$425
$407
J-510
Java Programming
$495
$424
J-520
Advanced Java Programming
$495
$424
J-531
Java Web Programming
$425
$407
J-532
Java Beans
$425
$407
J-533
EJB-Enterprise Java Beans
$425
$407
HC-450
HC-455
HC-460
IS-1100
IS-1401
J-145
Page 14 of
GSA
Private
Price
$24,7
10
$17,0
03
$5,44
1
$22,6
70
$13,6
02
$22,6
70
$22,6
70
$10,3
38
$25,8
44
$25,8
44
$27,2
04
$27,2
04
$22,4
43
$17,9
55
$22,4
43
$13,4
66
$7,70
8
$7,70
8
$22,4
43
$22,4
43
$7,70
8
$7,70
8
$15,4
16
April 13, 2006
Std
Days
5
3
2
5
3
5
5
2
5
5
5
5
5
4
5
3
2
2
5
5
2
2
4
Course#
Course Name
Std
Public
Price per
Day
GSA
Public
Price
per Day
J-534
Accelerated Java2 Enterprise Edition
$450
$431
J-540
Java Web Services
$450
$431
JS-110
JavaScript for New Developers
$495
$424
JS-120
JavaScript for Experienced Developers
$495
$424
JS-130
JavaScript - Advanced Workshop
$495
$424
KS-100
ITIL Foundation
Enterprise Linux Systems
Administration
Mastering Microsoft Project
Professional 2003-PM Desktop
$595
$570
$495
$424
$500
$479
MPSC Event
Customized Microsoft Content - update
description and price before
scheduling
Microsoft Operations Framework
Essentials
$500
$428
$425
$364
$545
$467
MOF Changing Quadrant

Microsoft Solutions Framework
Essentials
Designing and Planning an Exchange
Server 2003 Organization
Upgrading your Skills from Microsoft
Exchange 5.5 to Microsoft Exchange
Server 2003
Troubleshooting Microsoft Exchange
Server 2003 (Workshop)
Customizing Microsoft SharePoint
Portal Server 2003 (Workshop)
Creating Reporting Solutions Using
Microsoft SQL Server 2000 Reporting
Services
Querying Microsoft SQL Server 2000
With Transact-SQL
Administering a Microsoft SQL Server
2000 Database
Programming a Microsoft SQL Server
2000 Database
$595
$570
$545
$467
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
L-250
MMP-141
MPSC-EV
MS-000
MS-1737
MS-1787
MS-1846
MS-2008
MS-2009
MS-2011
MS-2014
MS-2030
MS-2071
MS-2072
MS-2073
Page 15 of
GSA
Private
Price
$20,4
03
$12,2
42
$4,48
9
$8,97
7
$8,97
7
$10,7
91
$22,4
43
$9,06
8
$22,6
70
$19,2
70
$9,88
4
$16,1
86
$14,8
26
$8,97
7
$13,4
66
$13,4
66
$8,97
7
$8,97
7
$8,97
7
$22,4
43
$22,4
43
April 13, 2006
Std
Days
5
3
1
2
2
2
5
2
5
5
2
3
3
2
3
3
2
2
2
5
5
Course#
MS-2074
MS-2087
MS-2090
MS-2092
MS-2093
MS-2123
MS-2124
MS-2152
MS-2157
MS-2158
MS-2199
MS-2207
MS-2208
MS-2209
MS-2210
MS-2261
Course Name
Designing and Implementing OLAP
Solutions Using Microsoft SQL Server
2000
Implementing Microsoft Windows 2000
Clustering
Modeling Business Requirements to
Create a Database Using Microsoft
Visual Studio .NET Enterprise Architect
Populating a Data Warehouse with
Microsoft SQL Server 2000 Data
Transformation Services
Implementing Business Logic with MDX
in Microsoft SQL Server 2000
How to Upgrade to Microsoft Windows
Server 2003 from Windows NT4.0
Server for IT Professionals Hands-On
Lab
Programming with C#
Implementing Microsoft Windows 2000
Professional and Server
Developing E-Business Solutions Using
Microsoft BizTalk Server 2004
Deploying and Managing E-Business
Solutions Using Microsoft BizTalk
Server 2004
Active Directory Fundamentals Hands
On Lab
Expert Track: Updating Systems
Administrator and Systems Engineer
Skills from Microsoft Windows 2000 to
Windows Server 2003 (Workshop)
Updating Support Skills from Microsoft
Windows NT 4.0 to Microsoft Windows
Server 2003
Updating Systems Administrator Skills
from Windows 2000 to Windows Server
2003 (Workshop)
Updating Systems Engineer Skills from
Windows 2000 to Windows Server
2003 (Workshop)
Supporting Users Running the
Microsoft Windows XP Operating
System
Page 16 of
Std
Public
Price per
Day
GSA
Public
Price
per Day
$495
$424
$495
$424
$22,4
43
$13,4
66
$495
$424
$13,4
66
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$8,97
7
$4,48
9
$495
$424
$22,4
43
$495
$424
$13,4
66
$495
$424
$8,97
7
$495
$424
$13,4
66
$495
$424
$13,4
66
GSA
Private
Price
$22,4
43
$13,4
66
$4,48
9
$22,4
43
$22,4
43
$22,4
43
April 13, 2006
Std
Days
5
3
3
5
3
1
5
5
5
2
1
Course#
MS-2262
MS-2272
MS-2273
MS-2274
MS-2275
MS-2276
MS-2277
MS-2279
MS-2285
MS-2287
MS-2295
MS-2297
MS-2310
MS-2311
MS-2349
MS-2350
MS-2362
MS-2363
Course Name
Supporting Users Running Applications
on a Microsoft Windows XP Operating
System
Implementing and Supporting
Microsoft Windows XP Professional
Managing & Maintaining a Microsoft
Windows Server 2003 Environment
Managing a Microsoft Windows Server
2003 Environment
Maintaining a Microsoft Windows 2003
Environment
Implementing a Microsoft Windows
Server 2003 Network Infrastructure:
Network Hosts
Implementing, Managing, and
Maintaining a Microsoft Windows
Server 2003 Network Infrastructure:
Network Services
Planning, Implementing, and
Server 2003 Active Directory
Infrastructure
Installing, Configuring, and
Administering Microsoft Windows XP
Professional
Managing Your Infrastructure Using
Microsoft Operations Manager 2005
Implementing and Supporting
Microsoft Internet Information Services
5.0
Planning, Implementing, Managing and
Server 2003 Environment for an MCSE
on Windows 2000
Developing ASP.NET Web Applications
Using Microsoft Visual Studio .NET
Advanced Web Application
Development using Microsoft ASP.NET
Programming the Microsoft .NET
Framework with C#
Developing and Deploying Secure
Microsoft .NET Framework Applications
Deploying Microsoft .NET Applications
for Systems Engineers
Getting Started with Microsoft .NET for
COBOL Programmers
Page 17 of
Std
Public
Price per
Day
GSA
Public
Price
per Day
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$8,97
7
$22,4
43
$22,4
43
$22,4
43
$13,4
66
$495
$424
$8,97
7
$495
$424
$22,4
43
$495
$424
$22,4
43
$495
$424
$495
$424
$8,97
7
$13,4
66
$495
$424
$13,4
66
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
GSA
Private
Price
$22,4
43
$22,4
43
$13,4
66
$22,4
43
$13,4
66
$13,4
66
$13,4
66
April 13, 2006
Std
Days
2
5
5
5
3
2
3
3
5
5
3
5
3
3
3
Course#
MS-2364
MS-2365
MS-2373
MS-2389
MS-2400
MS-2415
MS-2433
MS-2439
MS-2500
MS-2524
MS-2526
MS-2541
MS-2542
MS-2543
MS-2544
MS-2546
MS-2547
MS-2548
MS-2552
MS-2553
Course Name
What's New in Microsoft Visual Studio
2005 for Existing Microsoft Visual
Studio .NET Developers
Designing an Application Migration
Strategy to Microsoft .NET
Programming with Microsoft Visual
Basic .NET
Programming with Microsoft ADO.NET
Implementing & Managing Microsoft
Exchange Server 2003
Programming the Microsoft .NET
Framework with VB.NET
Microsoft Visual Basic Scripting Edition
and Microsoft Windows Script Host
Essentials
Scripting Microsoft Windows
Management Instrumentation
Introduction to XML and the
Microsoft .NET Platform
Developing XML Web Services Using
Microsoft ASP.NET
Developing Distributed Applications
with Microsoft .NET Remoting
Core Data Access with Microsoft Visual
Studio 2005
Advanced Data Access with Visual
Studio 2005
Core Web Application Technologies
with Microsoft Visual Studio 2005
Advanced Web Application
Technologies with Microsoft Visual
Studio 2005
Core Windows Client Development with
Visual Studio 2005
Advanced Windows Client
Development with Visual Studio 2005
Core Distributed Application
Development with Visual Studio 2005
Designing, Planning, and Managing a
Windows SharePoint Services
Infrastructure
SharePoint Portal Server 2003
Infrastructure
Page 18 of
Std
Public
Price per
Day
GSA
Public
Price
per Day
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$8,97
7
$13,4
66
$8,97
7
$13,4
66
$495
$424
$8,97
7
$495
$424
$13,4
66
GSA
Private
Price
$13,4
66
$8,97
7
$22,4
43
$13,4
66
$22,4
43
$22,4
43
$13,4
66
$8,97
7
$8,97
7
$13,4
66
$8,97
7
$13,4
66
$8,97
7
$13,4
66
April 13, 2006
Std
Days
3
2
5
3
5
5
3
2
2
3
2
3
2
3
2
3
2
3
Course#
Std
Public
Price per
Day
GSA
Public
Price
per Day
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
MS-2640
Course Name
Windows Sharepoint Services and
SharePoint Portal Server 2003
Infrastructure
Developing Microsoft .NET Applications
for Windows (Visual C# .NET)
Building COM+ Applications Using
Microsoft .NET Enterprise Services
Introduction to Microsoft Visual
Basic .NET Programming with Microsoft
.NET
Developing .NET Applications for
Windows (Visual Basic .NET)
Implementing and Administering
Internet Information Services (IIS) 6.0
Implementing Replication Using
Microsoft SQL Server 2000
Managing Microsoft Systems
Management Server 2003
Planning & Deploying Microsoft
Systems Management Server 2003
Introduction to C# Programming with
Microsoft .NET
Optimizing the Software Development
Lifecycle with Microsoft Visual Studio
Team System
Upgrading Web Development Skills
from ASP to Microsoft ASP.NET
MS-2657
Programming Microsoft Access 2002
$495
$424
MS-2667
Introduction to Programming
Updating Web Server Skills to
Microsoft Internet Information Services
6.0 (Workshop)
Analyzing Requirements and Defining
Microsoft .NET Solution Architectures
$495
$424
$495
$424
$495
$424
Introduction to .NET Development

Microsoft SQL Server 2000 for
Experienced Database Professionals
Designing, Deploying, and Managing
Microsoft Identity Integration Server
(MIIS) 2003
Updating Your Database Administration
Skills to Microsoft SQL Server 2005
$495
$424
$495
$424
$595
$570
$495
$424
MS-2554
MS-2555
MS-2557
MS-2559
MS-2565
MS-2576
MS-2591
MS-2596
MS-2597
MS-2609
MS-2631
MS-2694
MS-2710
MS-2717
MS-2723
MS-2731
MS-2733
Page 19 of
GSA
Private
Price
$22,4
43
$22,4
43
$22,4
43
$22,4
43
$22,4
43
$13,4
66
$13,4
66
$22,4
43
$13,4
66
$22,4
43
$13,4
66
$13,4
66
$13,4
66
$13,4
66
$8,97
7
$22,4
43
$8,97
7
$13,4
66
$21,5
82
$13,4
66
April 13, 2006
Std
Days
5
5
5
5
5
3
3
5
3
5
3
3
3
3
2
5
2
3
4
3
Course#
Std
Public
Price per
Day
GSA
Public
Price
per Day
$495
$424
$495
$424
$495
$424
$495
$424
$495
$424
GSA
Private
Price
$13,4
66
$13,4
66
$13,4
66
$13,4
66
Std
Days
MS-2789
Course Name
Updating Your Database Development
Skills to Microsoft SQL Server 2005
Implementing a Microsoft SQL Server
2005 Database
Maintaining a Microsoft SQL Server
2005 Database
Tuning and Optimizing Queries Using
Microsoft SQL Server 2005
Administering and Automating
Microsoft SQL Server 2005 Databases
and Servers
MS-2801
Microsoft Security Guidance Training I
$495
$424
MS-2802
Microsoft Security Guidance Training II

Microsoft Security Guidance Training
for Developers
$495
$424
$495
$424
Fundamentals of Network Security

Implementing and Administering
Security in a Microsoft Windows Server
2003 Network
Deploying and Managing Microsoft
Internet Security and Acceleration
Server 2004
Developing Business Process and
Integration Solutions Using Microsoft
BizTalk Server 2006
Deploying and Managing Business
Process and Integration Solutions
Using Microsoft BizTalk Server 2006
Developing Microsoft ASP.NET 2.0 Web
Applications
Upgrading Your Messaging
Administration Skills to Microsoft
Exchange Server 2007
Team Collaboration Using Microsoft
Windows SharePoint Services
Forecasting and Displaying Trends with
Microsoft Office Excel 2003
Summarizing Microsoft Office Excel
2003 Data to Make Better Business
Decisions
Time and Task Management Using
Microsoft Office Outlook 2003
$495
$424
$4,48
9
$4,48
9
$4,48
9
$4,48
9
$17,9
55
$495
$424
$22,4
43
$495
$424
$22,4
43
$495
$424
$22,4
43
$495
$424
$495
$424
$495
$474
$225
$215
$225
$215
$225
$215
$225
$215
MS-2734
MS-2779
MS-2780
MS-2784
MS-2806
MS-2810
MS-2823
MS-2824
MS-2933
MS-2934
MS-3201
MS-3938
MS-4001
MS-4002
MS-4003
MS-4006
Page 20 of
$8,97
7
$13,4
66
$13,4
66
$2,04
0
$2,04
0
$2,04
0
$2,04
0
April 13, 2006
3
3
3
3
1
1
1
1
4
2
3
3
1
1
1
1
Course#
Std
Public
Price per
Day
GSA
Public
Price
per Day
$225
$215
$495
$474
$495
$474
$495
$474
GSA
Private
Price
$2,04
0
MS-4358
Course Name
Creating Effective Presentations Using
Microsoft Office PowerPoint 2003
Managing Branch Office Resources
Using Microsoft Windows Server 2003
R2
Managing Data Storage Using
Microsoft Windows Server 2003 R2
Deploying and Managing Active
Directory Federation Services in
Microsoft Windows Server 2003 R2
MS-4788
Intense .NET: VB.NET
$595
$510
MS-4789
Intense .NET: ASP.NET
$595
$510
MS-4790
Intense .NET: C#
$595
$510
MS-4796
Intense .NET: XML/Web Services

Microsoft SQL Server 2005 for the
Experienced Oracle Database
Administrator
Designing IT Platform Collaborative
Applications with Microsoft SharePoint
2003 (Workshop)
$595
$510
$8,97
7
$26,9
77
$26,9
77
$26,9
77
$26,9
77
$495
$474
$17,9
55
$495
$424
$495
$474
$495
$474
MS-8523
Microsoft CRM 3.0 Sales Management

Microsoft CRM 3.0 Marketing
Automation
Microsoft CRM 3.0 Service
Management
$495
$474
MS-8524
Microsoft CRM 3.0 Service Scheduling
$495
$474
MS-8525
$495
$474
MS-8526
Microsoft CRM 3.0 Customization

Microsoft CRM 3.0 Installation and
Configuration
$495
$474
O-805
Oracle9i Server Performance Tuning
$570
$488
O-806
Introduction to Oracle9i/8i SQL
$570
$488
O-807
Introduction to Oracle9i/8i PL/SQL
$570
$488
O-810
Advanced Oracle9i PL/SQL
$570
$488
MS-4007
MS-4356
MS-4357
MS-7033
MS-8036
MS-8521
MS-8522
Page 21 of
$8,97
7
$4,48
9
$8,97
7
$4,48
9
$4,48
9
$4,48
9
$4,48
9
$13,4
66
$13,4
66
$25,8
44
$15,5
06
$10,3
38
$15,5
06
April 13, 2006
Std
Days
1
2
1
2
5
5
5
5
4
2
1
1
1
1
3
3
5
3
2
3
Std
Public
Price per
Day
GSA
Public
Price
per Day
$425
$364
$570
$546
$570
$488
$570
$488
$570
$488
$570
$488
Oracle Database 10g: Administration I
$570
$488
Oracle Database 10g: Administration II

Oracle Database 10g R1 and R2: New
Features For Administrators
Oracle JDeveloper 10g: Build Java
Applications
$570
$488
$570
$488
$495
$474
$570
$488
$570
$488
ORA9i202
OTHER000
Oracle Reports 10g: Build Reports

Oracle AS Discoverer 10g: Create
Queries & Reports
Oracle9i Database Backup & Recovery
- DBA II
Customed Content - update description
and price before scheduling
$570
$488
$425
$364
PK-100
ITIL Awareness
$195
$187
PK-200
PK-200.html
$748
$716
PK-300
ITIL Managers
Project Management Professional Exam
Preparation
$886
$848
$545
$522
Principles of Project Management

BusinessObjects Web Intelligence X
R1/R2: Report Design
Windows SharePoint Services: Creating
and Managing Team Web Sites
Crystal Reports XI R1/R2: Report
Design I - Fundamentals of Report
Design
$500
$479
$500
$479
$325
$278
$19,2
70
$25,8
44
$15,5
06
$10,3
38
$25,8
44
$20,6
75
$25,8
44
$25,8
44
$25,8
44
$22,4
43
$25,8
44
$10,3
38
$25,8
44
$19,2
70
$1,76
8
$13,5
66
$88,3
77
$19,7
68
$9,06
8
$9,06
8
$2,94
7
$500
$479
$9,06
8
Course#
OR-000
ORA10g0
05
ORA10g0
08
ORA10g0
09
ORA10g1
01
ORA10g1
02
ORA10g2
01
ORA10g2
02
ORA10g2
04
ORA10g3
07
ORA10g5
01
ORA10g5
02
PMP-100
PPM-101
QA-210R2
RAM-4102
RD-110R2
Course Name
Customized Oracle Content - update
description and price before
scheduling
Oracle Database 10g: New & Advanced
Features for Developers
Oracle Database 10g: Introduction to
SQL I
Oracle Database 10g: Introduction to
SQL II
Oracle Database 10g: Program with
PL/SQL
Oracle Database 10g: Advanced
PL/SQL Programming and Tuning
Page 22 of
GSA
Private
Price
April 13, 2006
Std
Days
5
5
3
2
5
4
5
5
5
5
5
2
5
5
1
2
11
4
2
2
1
2
Course#
RD-200
RD-201
RD-210R2
RD-300
RD-310R2
S-170
S-2207
S-2274
S-2279
S-408
S-625
S-7980
SA-200
SNT-141
SQL-112
SQL-212
SQL-232
SQL-242
SQL-250
Course Name
Crystal Reports 10.0: Report Design I Fundamentals of Report Design
Crystal Reports 10.0: Report Design II Business Reporting Solutions
Design II: Business Reporting
Solutions
Crystal Reports 10.0: Report Design IIIReport Processing Strategies
Design III - Report Processing
Strategies
Reporting and Analyzing Data from
Oracle Databases Using Microsoft SQL
Server 2005
Updating Systems Administrator and
Systems Engineer Skills from Microsoft
Windows 2000 to Windows Server
2003 - Lab Clinic
Custom Windows Server 2003
Administration
Custom Windows Server 2003
Advanced Troubleshooting Course
Object-Oriented Analysis and Design
with UML
Implementing Effective Collaboration
with Microsoft SharePoint 2003
Implementing and Maintaining SQL
2005 Databases for SQL 2000 DBA's
(combines 2779 and 2780)
Crystal Enterprise 10 Administering
Users and Content
Principles of PM and Project 2003
Desktop
Introduction to Transact SQL for SQL
Server 2000 and SQL Server 2005
Advanced Transact-SQL Querying,
Programming and Tuning for SQL
Server 2000 & 2005
Microsoft SQL Server High Availability
2005
SQL Server 2005 Architecture,
Internals and Tuning
Data Modeling for Business
Intelligence Applications
Page 23 of
Std
Public
Price per
Day
GSA
Public
Price
per Day
$500
$479
$500
$479
$500
$479
$625
$598
$9,06
8
$5,66
8
$500
$479
$4,53
4
$350
$335
$3,17
4
$650
$557
$425
$407
$425
$407
$595
$510
$595
$510
$495
$474
$500
$479
$500
$479
$800
$766
$790
$756
$790
$756
$790
$756
$800
$766
GSA
Private
Price
$9,06
8
$9,06
8
$17,6
83
$11,5
62
$11,5
62
$21,5
82
$10,7
91
$22,4
43
$9,06
8
$13,6
02
$21,7
63
$35,8
19
$35,8
19
$35,8
19
$21,7
63
April 13, 2006
Std
Days
2
2
2
1
3
3
3
4
2
5
2
3
3
5
5
5
3
Course#
SQL-260
TI-100
VS-2200
VS-3301
VS-3302
Course Name
Query Tuning for SQL Server 2000 and
2005
Managing Windows 2000, XP and
Windows Server 2003 Networks with
Group Policy
Linux Security
Check Point Security Administration
NGX I Rev 1.1
Check Point Security Administration
NGX II Rev 1.1
Page 24 of
Std
Public
Price per
Day
GSA
Public
Price
per Day
$1,000
$957
$499
$478
$600
$574
$750
$718
$667
$638
GSA
Private
Price
$18,1
36
$18,1
00
$27,2
04
$13,6
02
$18,1
45
April 13, 2006
Std
Days
2
4
5
2
3
Course Descriptions
Detailed course descriptions have been provided for the
majority of the courses listed above.
Course#
1256BI
A-1060
Course Descriptoin
This course provides the necessary foundation to deploy and administer Citrix
Presentation Server 4.0. This course covers installation and administration of
Presentation Server and its components, including Web Interface, Secure Gateway,
Installation Manager and Load Manager. Learners receive in-depth training using
the Citrix Presentation Server Console to configure server farm and individual
server settings and the Citrix Access Suite Console to manage multiple farms. In
addition, this course provides training for managing, implementing and deploying
the Citrix Presentation Server Clients. This instructor-led training course provides
interactive presentations, discussion and practical application through hands-on
labs and group activities.
This 5-day course is designed to give SharePoint Administrators basic and
intermediate information and skills they need to design, deploy and manage a
Microsoft Office SharePoint Portal Server 2003 implementation.
It is nearly impossible to introduce all of the SharePoint features into an
organization without impacting the business culture and current business
processes. While the Summit is not a project management course per se, we will
highlight planning decisions that should be addressed either before or early on in a
SharePoint deployment. Most of these decisions will impact your organizations
business processes. Because most mid- and upper-level technical employees are
ill-equipped to manage culture change, it is in your organizations best interest to
send a second, managerial-level person to this Summit to gain insight into how this
software will change your business process and business culture through learning
about the planning decisions that should be addressed as part of an outstanding
SharePoint deployment.
This 5-day course will focus on how to alter the underpinnings and exploit Windows
SharePoint Services and SharePoint Portal Server 2003 for application developers.
Be sure to check out the prerequisites as we technically wade in pretty deep.
This is a great opportunity to gain hands-on experience and learn about SharePoint
Portal Server 2003 and Windows SharePoint Services.
We provide an overview of SharePoint Portal Server (SPS) and Windows
SharePoint Services (WSS). The more you understand about SharePoint out-ofthe-box, the easier it will be for you to bend those rules. That said, it is by no means
required that you be SharePoint savvy.
A-1065
A-150
As with all SQLSoft-hosted courses, SQLSoft+ provides a functioning training

environment that includes the appropriate computer hardware and all necessary
software. Optional: Students are welcome and encouraged to bring one or more
computers to the class if they wish to use the class as a five-day test environment
as part of an early testing phase in their overall deployment of SharePoint.
This course covers the use of ANSI-standard SQL, Oracle extensions to ANSI SQL,
and Oracle's SQL*Plus SQL interface.
Page 25 of
April 13, 2006
Course#
A-154
A-160
A-162
A-194
A-221
A-321
A-504
A-505
A-506
A-700
Course Descriptoin
This course prepares students for tuning the performance of their Oracle databases
and of the SQL code and applications running against their Oracle database.
Hands-on labs reinforce the learning process by allowing students to perform their
own database tuning on Oracle's SGA (memory), rollback segments and redo log
files, latches and sorting, optimal block usage, freelist maintenance, more.
This hands-on course introduces the student to the essential language elements
that all Perl programmers need to know. Topics covered include data structures,
control structures, I/O operations, regular expressions, file and directory
manipulation, process management, and simple databases.
This course presents a practical approach to relational database design. Numerous
exercises and case studies illustrate the use of data modeling to produce an
efficient and maintainable database design. Students will become familiar with
creating entity-relationship diagrams, data normalization, and converting a logical
data model to a physical database design.
This introductory course explores the graphical user interface (GUI) capabilities
inherent in Oracle Developer Form Builder 6/6i. Students will create a complete
application using windows, triggers, procedures, alerts, and the layout editor.
Interface objects, such as lists, buttons, radio groups, and check boxes, will be
created.
This hands-on course provides an introduction to UNIX System V Release 4
(SVR4) concepts, user features, and commands. Topics covered include the history
of UNIX and the design of the file system, traversal of the directory structure,
editing files with the vi editor, management of processes, customization of the shell
environment, and essential UNIX shell commands.
This course teaches students how to use Korn shell programming techniques to
automate system tasks and build their own UNIX utilities. Topics covered include
redirection of input and output, pipes and filters, use of shell metacharacters for
pattern matching and variable substitution, job control, use of shell variables, the
test command, conditional and iterative programming constructs, argument
passing, job scheduling, and shell script debugging techniques. Use of the awk and
sed utilities is also covered.
This 4-day instructor-led course is based on the Service Pack 1 release of MIIS
2003, and is a direct follow-on to MS-2731, Designing, Deploying, and Managing
Microsoft Identity Integration Server (MIIS) 2003, and addresses MIIS 2003
advanced implementation and development issues.
Oxford Computer Group has developed this 4-day course based on Microsoft
Active Directory Application Mode (ADAM) to provide a variety of professionals with
the skills they need to implement, deploy and maintain ADAM directories. It is also
aimed at those simply wishing to get a detailed view of ADAM and its capabilities.
Oxford Computer Group is also working on a second ADAM course "Developing for
ADAM."
This three-day instructor-led course includes self-paced and instructor-facilitated
components. It provides students with the knowledge and skills to successfully
develop, deploy, and manage applications that are Active Directory aware. The
course focuses on a Windows Server 2003 directory service environment, including
forest and domain structure.
This course is a geared around Technical projects, using basic project management
concepts, tools and techniques and takes attendees through the project lifecycle in
the same sequence they would face when managing a real project in the
Page 26 of
April 13, 2006
Course#
A-705
A-707
A-708
A-709
A-710
A-711
Course Descriptoin
workplace. During the class attendees will be introduced to the essentials of
technical project management with focus on managing complex requirements,
limited resources found in many organizations.
This course applies tools sets and methodologies for organizations that desire to
promote project management concepts, thinking and techniques within their
organizations: The materials are drawn from the PMBOK (Project Management
Body of Knowledge) but also include industry best practices. The course also
includes topics on using Microsoft Project as a project management tool.
Project management is the discipline of applying knowledge, skills, tools, and
techniques to a range of activities in order to successfully meet a projects
requirements, scope, schedule and budget. This course uses the structured project
management framework of initiation, planning, execution, and control to familiarize
the student with the necessary steps that ensure project success.
This one-day course teaches people how to transfer knowledge on the job. It works
with the idea that people learn most of what it takes to do their job from a peer
working nearby. The course provides practical tools and straight forward language
that can be used to improve communication and reduce frustration. It helps
subject matter experts set goals for mentoring co-workers, organize the information
that needs to be delivered, teach it, assess whether it is learned, and then give
feedback on the process, all while carrying a full-time workload.
Topics covered include defining the role of peer mentoring, setting goals, handling
day to day communication, lesson/meeting planning, teaching, assessing
knowledge transfer, learning styles, and giving peer appropriate feedback.
Project management is the discipline of applying knowledge, skills, tools, and
techniques to a range of activities to successfully meet a project's requirements,
scope, schedule and budget. This course uses the structured project management
framework of initiation, planning, execution, and control to familiarize the student
with the necessary steps that assure project success.
This course is designed for those who are establishing standards of use with
Microsoft Project for an organization or department where uniform information
needs to be collected to track resource overallocation, key deliverables and project
status slippage. This class will show the attendee how to create Project Portfolio
visibility standards and reports for any organization.
This hands-on class provides Project Server Administrators with the skills and
knowledge they need to successfully administer Project Server to successfully
install, configure, deploy and troubleshoot Project Server and its interconnected
components.
During this course, students will learn about deployment strategies for workgroups
and the enterprise. The will also learn about Project Server architecture, SharePoint
integration, configuration and installation and developing the Enterprise Project
Management environment.
Project Server is a powerful enterprise project management tool that allows
organizations to freely share information about the progress of any enterprise
project. Project server is implemented at the enterprise level, so project information
is shared and project views are available for all enterprise roles. Executives have a
tool for analyzing and prioritizing projects. Project Team members can better
manage tasks assigned to them, Project Mangers can manage schedules and
resources more efficiently as well as communicate project information using Web
Page 27 of
April 13, 2006
Course#
Course Descriptoin
access.
This hands-on class provides project managers and team leads with the knowledge
to build, manage, and track project schedules in both Project Professional as well
as Project Server where both are required to work in Microsoft Project Server.
During this course students will learn about scheduling industry best practices and
methodology for building and managing teams, stakeholders, executives and other
project managers using the Project Server architecture and Windows SharePoint
integration.
Most large companies and organizations that rely heavily on software in business
operations, employ Business Analysts to communicate business needs to software
developers. When analysts do not carry out their jobs effectively, the result is
incomplete or incorrect requirements -- leading causes of spiraling development
costs and project delays.
Learn how to cut costs and delays by improving communication between business
stakeholders and developers through comprehensive requirements analysis and
documentation and by guaranteeing results through structured testing and quality
assurance. This 2-day course will cover all aspects of the Business Analyst role
from requirements gathering to testing. All major techniques both Structured and
Object-Oriented (OO) are addressed in this course. You will receive a hard copy
of all course material as well as a Job Aids booklet, containing useful templates,
examples, guidelines and glossary for use back on the job.
BA-101
BA-102
What makes this course stand out from the competition?

Value for money: No course on the market offers this amount of content in so little
time. How can we do this? By removing all of the "fat" traditionally found in BA
courses.
Unique learning strategy: Each unit is presented first as a lecture, then reinforced
through self-paced learning using our CBT program. During the second phase of
learning, the instructor is available for 1-on-1 help.
Scenario-based training: One integrated case study is used throughout the course
to provide a consistent context for learning.
Experience: Our course is written and delivered by professionals with extensive
practical experience in business analysis.
The fun factor: Our instructors are known for the "entertainment value" they bring to
the classroom making the learning experience more fun and more effective.
Use Case Technology was developed in 1992 to improve the business analysis
phase of a project. Over the years since its introduction, the approach has gained
wide acceptance due to its proven track record in capturing clear and complete
user requirements. One of the factors driving the growth of Use Case Technology
has been its incorporation into UML and Object-Orientationthe state-of-the-art
technology behind e-commerce software, JAVA and the .NET environment.
Organizations that are insufficiently prepared for the new technology, commonly
encounter the following problems when employing it for the first time:
Projects abandoned because they weren't good candidates for use cases
Confusion about how best to split the requirements up into use cases
Confusion over the role of text vs. diagrams
Page 28 of
April 13, 2006
Course#
BO-103
BO-201
BO-302
BO-402
Course Descriptoin
Confusion over the level of detail to include in the written requirements
Lack of practical advice for running requirements-gathering sessions
Take this 2-day course for solutions to the above problems and for practical
experience in employing this state-of-the-art technology to the business analysis
phase of a project. You'll get hand-on experience in gathering and documenting
user requirements for IT systems using the use case approach and the UML 2.0
standard including business modeling extensions. Working in small groups, you will
step through a complex case study, learning to take a project from inception to the
completion of business requirements. The result of this experiential learning
experience is a skill-set that can be effectively applied on the job. In keeping with
the practical nature of the course, the content course draws from direct experience
working in a variety of sectors, including banking, accounting, call centers,
education and NGOs. Best practices and common pitfalls in applying these
techniques are factored into the course.
By taking this course, you will be able to facilitate Use-Case RJAD (Requirements
Joint Application Development) sessions, conduct requirements-gathering
interviews and document user requirements using the latest developments in Use
Case Technology. You will also learn how to best structure the requirements for
optimal reuse and ease of maintenance through the use of advanced use case
diagramming and documentation features such as extensions and inclusions.
Solutions for handling common business scenarios are also covered, including
customer IVR identification, CRUD (Create/Read/Update/Delete processes), login,
technological variations, customer self-service and geographical sub-sites within an
e-commerce application.
In an effort to shorten time-to-market and to uncover bugs early, IT organizations
are increasingly using a style of project management called iterative development.
The new strategy is to develop software in small cycles of analysis, design and
coding - rather than doing all the up-front work before coding begins. To work
effectively in this environment, Business Analysts need to be familiar with the
fundamentals of this approach and the BA role in producing key deliverables,
managing risk and estimating resources for an iterative project. This 2-day course
covers everything the Business Analyst needs to know to work effectively within a
team employing iterative development as a project management methodology.
Working in small groups, you will step through a case study learning when and how
to perform BA activities and create deliverables at various phases of the iterative
life cycle. You will also gain hands-on computer experience using RUP software - a
popular iterative methodology produced by IBM/ Rational.
This one-day instructor-led course is designed to give learners the comprehensive
skills and in-depth knowledge needed to create and manage BusinessObjects
reports.
This one-day instructor-led course is designed to give learners the advanced skills
and in-depth knowledge needed to create and analyze complex BusinessObjects
documents.
Learn how to translate end user reporting requirements into an optimal universe
design to ensure that your company's Business Intelligence needs are met.
BusinessObjects Universe Design provides you with all the skills needed to
efficiently create and maintain universes for BusinessObjects and WebIntelligence,
allowing users to easily build, access, and run reports. A hands-on, real world
approach helps you to quickly learn how to create, distribute, maintain, and
optimize universes for BusinessObjects and WebIntelligence deployments.
Page 29 of
April 13, 2006
Course#
Course Descriptoin
This aggressive, fast past course combines the following MOC courses into one 5day bootcamp:
MS-2074, Designing and Implementing OLAP Solutions Using Microsoft SQL
Server 2000, which provides students with the knowledge and skills necessary to
design, implement, and deploy OLAP solutions by using Microsoft SQL Server 2000
Analysis Services.
C-808
DM-310R2
MS-2093, Implementing Business Logic with MDX in Microsoft SQL Server 2000,
which provides students with the knowledge and skills necessary to use
multidimensional expressions (MDX) to add calculated members and other
dynamically calculated values to a Microsoft SQL Server 2000 Analysis Services
cube by using SQL Server 2000.
Learn how to translate end user reporting requirements into an optimal universe
design to ensure that your company's Business Intelligence needs are met.
BusinessObjects Universe Design provides you with all the skills needed to
efficiently create and maintain universes for Web Intelligence, allowing users to
easily build, access, and run reports. A hands-on, real world approach helps you to
quickly learn how to create, distribute, maintain, and optimize universes for Web
Intelligence deployments.
With the release of SQL Server 2005, Microsoft has completely re-architected their
Business Intelligence (BI) platform. Veteran BI professionals who want to upgrade
their skills and newcomers alike will learn how to apply key BI concepts using the
new 2005 Integration Services (formerly DTS), Analysis Services, and Reporting
Services.
Through instructor-led sessions and hands-on exercises, students will develop an
understanding of what has changed and what is new in the 2005 BI SQL Server
architecture. Students will learn how to develop applications using the new
Business Intelligence Development Studio environment, how to use the new
Integration Services tasks and transformations, how to build dimensions and cubes
for analytical applications, how to take advantage of the new features in Reporting
Services, how to use MDX in queries and formulas, and how to work with the new
Data Mining models and tools.
HC-450
HC-455
Students will be able to immediately apply this knowledge to their real-world

databases and BI applications to begin preparing for the transition to SQL Server
2005.
This three-day course provides students with the skills needed to implement
reporting solutions using Microsoft SQL Server 2005 Reporting Services.
Reporting Services is a an enterprise-ready reporting platform that supports end-toend report development, management, and delivery with newly added interactive
features and ad hoc reporting capabilities for end users.
By learning the details behind data sources, data sets, parameters, management,
security, and working with the more advanced features of Reporting Services,
students will achieve a complete understanding of how to use Reporting Services to
create and manage reports.
At the end of this class, students should be able to build real-world applications for
Page 30 of
April 13, 2006
Course#
Course Descriptoin
their businesses that give users useful reports and analysis information.
OLAP technology is a core component in Business Intelligence (BI) applications.
With the release of SQL Server 2005, Microsoft has made significant changes and
improvements to the Analysis Services development environment, architecture, and
functionality.
Through instructor-led sessions, hands on exercises, and labs, students in this 5day class will learn how to develop BI applications using Analysis Services 2005.
Students will learn the key concepts of business intelligence, data warehousing,
and OLAP. They will also learn how to use the new Business Intelligence
Development Studio environment, how to build dimensions, measure groups, and
cubes, how to optimize cube performance and design storage, how to enhance
cubes with MDX expressions, as well as how to put Analysis Services 2005 cubes
into production.
HC-460
HC-470
I-103
I-104
This knowledge and hands-on experience can immediately be applied to business

intelligence solutions that students want to develop using Analysis Services 2005 in
their organizations.
This five-day course shows students how to develop an enterprise data warehouse
using Microsoft SQL Server 2005 Integration Services. Integration Services is an
Extract-Transform-Load (ETL) application that supports data integration
requirements for all types of information needs, including business intelligence
applications. Students in this class will learn how to build Integration Services
packages to load data into dimension and fact tables in a data warehouse. In
addition, students will learn how to use new tasks and transformations to improve
the performance of data transformation activities. At the end of this class, students
should be able to modify existing packages or to build new packages in order to
complete a data integration objective.
A 2-day technical introduction to the concepts, syntax and uses of XML
Learning Goals
Create and parse a well-formed XML document
Understand Namespaces and what value they add to XML
Write an XML instance that conforms to a specified data model
Write an XML Schema and a DTD for an XML data model
Understand how parsers interpret the character data of an XML document
Write and apply a CSS stylesheet to an XML document
Read, write and resolve XPath queries
Write an XSLT stylesheet
Understand how XSL-FO works
Understand both the DOM and SAX processing models
Understand the purpose of XPointer and XLink, and the basics of how they work
A 5 day introduction to the concepts of XML including the document analysis
process, XML syntax, and some real-world examples of its use.
Learning Goals
Be able to:
create well-formed XML documents
design a data model for a given information class
express the data model in DTD and schema syntax
create and apply an XSLT stylesheet
Page 31 of
April 13, 2006
Course#
I-105
IS-1100
IS-1401
Course Descriptoin
define and resolve simple XPath queries
Be aware of:
two standard APIs for XML
competing W3C rendering approaches
the normative relationships between W3C and ISO standards
Understand:
the key concepts underlying the benefits offered by XML
XML processing model , including the XML Information Set
XML as part of real-world solutions to information-handling challenges
the concepts and approaches used by XLink to provide sophisticated connections
between information objects
how to evaluate the benefits offered by XML in various information processing
environments
A 5-day course covering XML concepts, XML well-formedness, XML Namespaces,
XML Information Set, W3C Schemas, DTDs, XInclude, XPath, XSLT, XLink,
XPointer, as well as using the SAX and DOM APIs to write Java applications.
Learning Goals
Be able to read and write XML documents
Be able to write a SAX application in Java
Be able to create and access a DOM tree in Java
Learn to create your own XML document types
expressed in W3C Schemas
expressed in DTDs
Learn to write a stylesheet for an XML document
in XSLT
in CSS
Learn how to transform XML document instances
Understand the benefits of open standards
Understand the concepts and APIs to use XML in your own programming
Understand how the family of XML-related Recommendations work together,
including
XML Namespaces
XML Information Set
W3C Schemas
XLink
XPointer
XSLT
Be aware of the emerging world of XML technologies
Be introduced to the wide array of XML-related initiatives
SQLSoft+ has partnered with SiegeWorks to bring this security certification prep
course to the Puget Sound area. The CISSP has clearly emerged as THE key
certification for security professionals. In fact, in an informal survey of information
security jobs on a major employment Web site, over 70 percent of the positions
required CISSP certification! Corporations are demanding experienced information
security professionals with the certifications to prove it to protect their information
and assets.
SQLSoft+ has partnered with SiegeWorks to bring this unique Security course to
the Puget Sound area. The class teaches you how to use hacking techniques to
perform an ethical hack on your organization to assess defensive posture of your
Network.
Page 32 of
April 13, 2006
Course#
Course Descriptoin
Prior to attending this course, you will be asked to sign an agreement stating that
you will not use the newly acquired skills for illegal or malicious attacks and you will
not use such tools in an attempt to compromise any computer system, and that you
fully understand you are taking this course to gain knowledge on ethical hacking
techniques to defend your network against such criminal or malicious attacks.
This course teaches students how to write server-side Java code for the Java 2
Platform, Standard Edition (J2SE). Students will learn the Java language syntax
and object-oriented theory as it relates to Java. Students will create Servlets and
JavaBeans, interface with a database, use sockets for networking, and invoke
native and remote methods.
J-145
This course does not cover all the information needed for any certification
examination. Instead it is a fast-track approach to covering the server-side (only)
coding techniques found in the Java Programming and Advanced Java
Programming courses. For an overview of all of our Java training, visit the Java
Curriculum page. You will find descriptions of different skill levels and Java
platforms (J2SE, J2EE) you may encounter as a Java Developer.
This course explores the Enterprise JavaBean (EJB) Component Architecture for
building multi-tier client/server applications. Student will learn how to write and
deploy reusable, distributed components and take advantage of the services
offered by the EJB infrastructure.
Topics include EJB containers and the application server, remote and home
interfaces, session beans, entity beans, message beans and JMS, bean
persistence, transaction processing options, security and deployment.
J-330
For an overview of all of our Java training, visit the Java Curriculum page. You will
find descriptions of different skill levels and Java platforms (J2SE, J2EE) you may
encounter as a Java Developer.
J-350, Java2 Enterprise Edition - Accelerated is an intense course that provides
Java programmers with an introduction to the main technologies of the Java2
Enterprise Edition. Students will be able to develop applications with these
technologies, or be ready for more advanced instruction in areas such as
Enterprise JavaBeans.
Note: This course is accelerated to include many of the topics found in J-310, Java
Server Pages (JSPs) and J-320, Java Servlets. Some of the topics found in J-240,
Advanced Java Programming and J-330, Enterprise Java Beans (EJBs) are
included as well.
J-350
J-410
J-410, Deploying Java Web Services introduces the next evolution of Java
components: Web Services. It prepares Java programmers to develop Web
services and clients according to the Web Services Interoperability (WS-I)
Organization's WS-Basic profile, using SOAP 1.1, WSDL 1.1 and XML Schema 1.0.
(WS-Basic also calls for UDDI, which has more to do with publishing than
development.)
Page 33 of
April 13, 2006
Course#
J-431
J-432
J-510
J-520
JS-110
JS-120
JS-130
L-250
Course Descriptoin
Students get an overview of the interoperable and Java-specific Web services
architectures, and then learn the standard APIs for SOAP messaging and WSDLdriven, component-based service development. Both document-style and RPCstyle messages and services are covered in depth.
This two-day course teaches Java programmers how to build dynamic Web
applications using JavaServer Pages, Servlets and JavaBeans. These technologies
combine to form the presentation side of a J2EE Web-based application. Students
will implement a Model-View-Controller (MVC) architecture for their Web
applications.
This intensive 2-day hands-on course explores JavaBean component development.
Java programmers will be able to create and distribute robust, reusable JavaBeans.
Intensive and hands-on, this 5-day course emphasizes becoming productive quickly
as a Java application developer. This course quickly covers the Java 5.0 language
syntax and then moves into the object-oriented features of the language. Students
will then use several of the provided API packages, such as I/O streams,
collections, Swing GUI programming, threads, and accessing a database with
JDBC. The course ends with a chapter on performance tuning with hints and best
practices for writing efficient applications. Appendices on sockets, regular
expressions and J2EE are also available for further study.
Client/server applications can be written utilizing both the java.net and java.rmi
packages. Security is also covered in detail throughout several chapters including
security policies and data encryption. XML parsing is done using the JAXP API.
Programmers can use C and C++ functions from their Java programs using JNI.
The 5-day course ends with several chapters on design patterns and how they can
be put to best use in different types of Java applications.
This course teaches students only the basics of writing program logic using the
JavaScript language.
This course is based on Chapters 1-4 of the book Beginning JavaScript by Paul
Wilton.
This course teaches students how to write code which interacts with the user by
manipulating the most-commonly used objects of the JavaScript Browser Object
Model (BOM). Trapping and debugging errors is also covered.
Wilton.
This course teaches students how to write code which utilizes advanced features of
JavaScript. Security issues are covered. Using Dynamic HTML (DHTML) is taught,
including the use of the Document Object Model (DOM) capabilities. Also covered
is the use of plug-ins, server-side coding using ASP, and connecting to databases.
Wilton.
This in-depth, 5-day course helps students acquire a variety of skills needed to set
up and maintain Linux computers.
The class concentrates on the popular Red Hat distribution of the Linux operating
Page 34 of
April 13, 2006
Course#
Course Descriptoin
system, and covers subjects ranging from the initial installation of Linux to day-today administrative tasks such as management of user accounts and disk space,
and even imparting the trouble-shooting skills future system administrators will
need to cope with unexpected behavior.
Learn to use this powerful tool to manage projects. Build plans, create resourceleveled schedules, establish baselines, produce status reports and make clear task
assignments. Project managers and team leaders will learn the features of this tool
while following the same five-step planning method taught in our Principles of
Project Management course. This presentation begins with the basic concepts and
leads participants through all the functions they'll need to plan and manage a small
to medium-sized project. This 2-day course is loaded with tips for making the most
practical use of this tool!
Benefits
Understand the right way to use the most important features of Microsoft Project.
Learn the practical way to practice the discipline of project management.
Get the hard-won expertise from instructors who are truly experts in the tool.
This outline applies to courses for:
Microsoft Project 98
Each version of the course reflects the unique features of that version of the
software.
Microsoft Project 98 and 2000
SQLSoft+ and Versatile continue to deliver training for Microsoft Project 98 and
2000. If your organization continues to use either of these versions, we are your
best source for training. As an added value, our instructors can highlight how the
product has changed since these versions were released.
MMP-141
MS-1787
Microsoft Project 2002 and 2003 Professional and Standard

Project managers that use the most recent versions of Microsoft Project will learn
the most up-to-date strategies for managing projects with this powerful tool.
Whether you use this tool as a stand-alone desktop application or a server-based
enterprise application, this course presents all the features needed to plan and
manage a project.
Microsoft Operations Framework (MOF) is a collection of best practices, principles,
and models. It provides comprehensive technical guidance for achieving missioncritical production system reliability, availability, supportability, and manageability for
solutions and services built on Microsoft's products and technologies.
This course, Microsoft Operations Framework Essentials, is an introductory two-day
course designed to expose students to the three key elements of the Microsoft
Operations Framework-the MOF process, team, and risk models. This course also
helps students to understand the purpose of MOF by giving the context of its
development and describing how MOF builds upon the Information Technology
Infrastructure Library (ITIL) to achieve its goals. Additional MOF courses that will
provide more in-depth knowledge of each of the MOF operating quadrants are
scheduled to be developed.
Page 35 of
April 13, 2006
Course#
MS-1846
MS-2008
MS-2009
MS-2011
MS-2014
MS-2030
MS-2071
MS-2072
MS-2073
MS-2074
MS-2087
MS-2090
MS-2092
Course Descriptoin
This three-day, instructor-led course provides an introduction to the Microsoft
Solutions Framework (MSF). These key elements include the MSF Team and
Process models as well as the Risk Management, Project Management, and
Readiness Management Disciplines. The course utilizes a combination of
presentation lectures and hands-on activities.
This two-day instructor-led course provides students with the knowledge and skills
necessary to successfully design and plan an Exchange Server 2003 organization
in an enterprise network, including a plan for upgrading from previous versions of
Exchange.
This three-day instructor-led course provides students with the new knowledge and
skills necessary to update and support a reliable, secure infrastructure for creating,
storing, and sharing information using Exchange Server 2003 in a medium- to
large-sized (250 to 5,000 seats) messaging environment. This course places each
concept in context to the knowledge the students have already gained through their
work with Exchange Server 5.5. It provides a significant amount of hands-on labs,
practices, and assessments that allow students to become proficient in the skills
needed to update and support Exchange Server 2003.
This three-day instructor-led workshop provides students with the knowledge and
skills to identify and resolve common Microsoft Exchange Server issues.
This two-day instructor-led workshop provides students with the knowledge and
skills to customize Microsoft Office SharePoint Portal Server 2003. The workshop
focuses on Web Parts, security, and the SharePoint Services object model.
This two-day ILT course provides students with the knowledge and skills to author,
deploy, and manage reports using Microsoft Reporting Services. Students should
leave the course with a good understanding of how to apply reporting services to
problems within a business context.
This course provides students with the technical skills required to write basic
Transact-SQL queries for Microsoft SQL Server 2000.
This course provides students with the knowledge and skills required to install,
configure, administer, and troubleshoot the client-server database management
system of Microsoft SQL Server 2000. Course 2072 is a revision of Course 832,
System Administration for Microsoft SQL Server 7.0. The course content is being
revised to reflect changes in the product.
This course provides students with the technical skills required to program a
database solution by using Microsoft SQL Server 2000.
This course provides students with the knowledge and skills necessary to design,
implement, and deploy OLAP solutions by using Microsoft SQL Server 2000
Analysis Services.
The goal of this course is to provide the student with the skills to select the
appropriate implementation of business solutions that require fault tolerance and
high availability.
This intensive, three-day course provides students with the knowledge and skills to
model business requirements in order to create a baseline database design. It
focuses on the use of Object Role Modeling (ORM) and the ORM modeling tool in
Microsoft Visual Studio .NET Enterprise Architect. Students will also learn the
database modeling process and how ORM relates to Entity Relationship (ER)
diagrams.
This course provides students with the knowledge and skills necessary to design a
data warehouse and to populate data marts by using Data Transformation Services
(DTS) in Microsoft SQL Server 2000.
Page 36 of
April 13, 2006
Course#
MS-2093
MS-2123
MS-2124
MS-2152
MS-2157
MS-2158
MS-2199
MS-2207
Course Descriptoin
This course provides students with the knowledge and skills necessary to use
multidimensional expressions (MDX) to add calculated members and other
dynamically calculated values to a Microsoft SQL Server 2000 Analysis Services
cube by using SQL Server 2000.
This 1-day course provides students with an overview of how to upgrade from
Windows NT 4.0 Server to Windows Server 2003. Students will leave the course
with the confidence that they understand the key issues involved in the upgrade
process including the planning tools, best practices, and other resources available
from Microsoft.
Through hands-on labs, students will use Virtual PC technology to simulate an
upgrade and restructuring of a Windows NT 4.0 Domain Controller. Students will
also learn about key technologies and strategies needed to perform an upgrade to
Windows Server 2003 including: Migration tools, Active Directory Migration Tool
(ADMT), Microsoft Active Directory, Group Policy, domain name system (DNS) and
more.
The goal of this course is to provide students with the knowledge and skills needed
to develop C# applications for the Microsoft .NET Platform. The course focuses on
C# program structure, language syntax, and implementation details.
C# was created to be the programming language best suited for writing .NET
enterprise applications. C# combines the high productivity of Microsoft Visual Basic
with the raw power of C++. It is a simple, object-oriented, and type-safe
programming language that is based on the C and C++ family of languages.
This course provides students with the knowledge and skills necessary to install
and configure Microsoft Windows 2000 Professional on stand-alone and client
computers that are part of a workgroup or domain. In addition, this course provides
the skills and knowledge necessary to install and configure Windows 2000 Server
to create file, print, Web, and Terminal servers. It also provides students with the
prerequisite knowledge and skills required for course 2153, Implementing a
Microsoft Windows 2000 Network Infrastructure.
Five days; Instructor-led course.
Two days; Instructor-led Preliminary Course Syllabus
This 200-level course provides students with an overview of the benefits and how to
manage and administer Active Directory. After completing this one-day course with
hands-on labs, students will gain confidence in understanding the key concepts and
value of Active Directory including; AD fundamentals, Group Policy, best practices,
and other resources available from Microsoft.
Through hands-on labs, students will use Virtual PC technology to administer Active
Directory. Students will also learn about key technologies and strategies needed to
plan, design, and implement an Active Directory Infrastructure.
This five-day, instructor-led workshop provides students with the knowledge and
new skills that they need to plan, implement, manage, and maintain a Microsoft
Windows Server 2003 networked environment.
This discovery-based workshop consists primarily of labs that provide hands-on
experience focused exclusively on the skills and objectives that align with Exam 70292: Managing and Maintaining a Microsoft Windows Server 2003 Environment for
an MCSA Certified on Windows 2000, and Exam 70-296: Planning, Implementing,
and Maintaining a Microsoft Windows Server 2003 Environment for an MCSE
Page 37 of
April 13, 2006
Course#
MS-2208
MS-2209
MS-2210
MS-2261
MS-2262
MS-2272
MS-2273
Course Descriptoin
Certified on Windows 2000.
This three-day, instructor-led course provides students with the knowledge and new
skills needed to implement and manage a Microsoft Windows Server 2003
networked environment.
skills to manage and maintain a Microsoft Windows Server 2003 networked
environment. This discovery-based workshop consists primarily of labs that provide
hands-on experience focused exclusively on the skills and objectives that align with
Exam 70-292: Managing and Maintaining a Microsoft Windows Server 2003
Environment for an MCSA Certified on Windows 2000.
This three-day, instructor-led workshop provides students with the knowledge and
new skills that they need to plan and maintain a Microsoft Windows Server 2003
networked environment.
This discovery-based workshop consists primarily of labs that provide hands-on
experience focused exclusively on the skills and objectives that align with Exam 70296: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003
Environment for an MCSE Certified on Microsoft Windows 2000.
This three-day instructor led course is to provide individuals who are new to
Microsoft Windows XP with the knowledge and skills necessary to troubleshoot
basic problems end users will face while running Microsoft Windows XP
Professional in an Active Directory network environment, or Windows XP Home
edition in a workgroup environment. This is an introductory course designed to
provide an overview of operating system concepts and how to troubleshoot
Windows XP.
This is the first course in the Microsoft Certified Desktop Support Technician
curriculum.
This two-day instructor led course is to provide individuals who are new to Microsoft
Windows XP with the knowledge and skills necessary to troubleshoot basic
problems end users will face related to configuring and maintaining applications
such as Microsoft Office, Outlook Express, Internet Explorer and other applications
that run on a Microsoft Windows XP Operating System. This is an introductory
course designed to provide information on how to troubleshoot applications running
on Microsoft Windows XP.
This is the second course in the Microsoft Certified Desktop Support Technician
curriculum.
The purpose of this course is to address the implementation and desktop support
needs of customers that are planning to deploy and support Microsoft Windows
XP Professional in a variety of stand-alone and network operating system
environments. It provides in-depth, hands-on training for Information Technology
(IT) professionals responsible for the planning, implementation, management, and
support of Windows XP Professional.
This course is based on the final, retail release of Windows XP Professional.
This course combines the material from the 2274 (5 days) and the 2275 (3 days)
into one 5 day course. To cover all of the material, some modules will not be
covered in class and are meant to be done either during or after the class as selfstudy modules. Supplemental e-Learning content exists for every topic that isnt
covered in class.
Page 38 of
April 13, 2006
Course#
Course Descriptoin
This course combines five days of instructor-led training with additional e-Learning
content to provide students with the knowledge and skills that are required to
manage accounts and resources, maintain server resources, monitor server
performance, and safeguard data in a Microsoft Windows Server 2003
environment.
This is the first course in the Systems Administrator and Systems Engineer tracks
for Windows Server 2003 and serves as the entry point for other courses in the
Windows Server 2003 curriculum.
This course is also offered as 8 days of instructor-led training (as two courses) for
students who prefer a complete classroom training experience:
Course 2274, Managing a Microsoft Windows Server 2003 Environment (5 days)
Course 2275, Maintaining a Microsoft Windows Server 2003 Environment (3 days)
This five-day instructor-led course provides students with the knowledge and skills
to manage accounts and resources in a Microsoft Windows Server 2003
environment. The course is intended for systems administrator and systems
engineer candidates who are responsible for managing accounts and resources.
These tasks include managing user, computer, and group accounts; managing
access to network resources; managing printers; managing an organizational unit in
a network based on Active Directory directory service; and implementing Group
Policy to manage users and computers.
MS-2274
MS-2275
MS-2276
MS-2277
MS-2279
This is the first course in the Systems Administrator and Systems Engineer tracks
for Windows Server 2003 and serves as the entry point for other courses in the
Windows Server 2003 curriculum.
This three-day instructor-led course provides students with the knowledge and skills
that are needed to effectively maintain server resources, monitor server
performance, and safeguard data on a computer running one of the operating
systems in the Microsoft Windows Server 2003 family.
The goal of this two-day course is to provide students with the skills and knowledge
necessary to configure a Windows-based computer to operate in a Microsoft
Windows Server 2003 networking infrastructure.
to implement and manage a Microsoft Windows Server 2003 network infrastructure.
The course is intended for systems administrator and systems engineer candidates
who are responsible for implementing and managing server networking
technologies. These tasks include implementing routing; implementing and
managing Dynamic Host Configuration Protocol (DHCP), Domain Name System
(DNS), and Windows Internet Name Service (WINS); securing Internet Protocol (IP)
traffic with Internet Protocol security (IPSec) and certificates; configuring a network
access infrastructure by configuring the connections for remote access clients, and
managing and monitoring network access.
This is the fourth course in the Systems Administrator and Systems Engineer track
for Windows Server 2003, and it is the final course in the Systems Administrator
track.
This five-day instructor-led course includes self-paced and instructor-facilitated
components. It provides students with the knowledge and skills to successfully
Page 39 of
April 13, 2006
Course#
Course Descriptoin
plan, implement, and troubleshoot a Microsoft Windows Server 2003 Active
Directory directory service infrastructure. The course focuses on a Windows Server
2003 directory service environment, including forest and domain structure, Domain
Name System (DNS), site topology and replication, organizational unit structure
and delegation of administration, Group Policy, and user, group, and computer
account strategies.
This is the sixth course in the Windows Server 2003 Systems Engineer curriculum.
This two-day, instructor-led course provides students with the knowledge and skills
that are needed to manage Microsoft Windows XP Professional computers in a
Microsoft Windows Server 2003 environment. Additional information for Windows
2000 is also included explaining how it differs from Windows XP Professional.
MS-2285
MS-2287
MS-2295
MS-2297
MS-2310
MS-2311
MS-2349
MS-2350
This course will satisfy the requisite information that is needed to help students
prepare for either Exam 70-210: Installing, Configuring, and Administering Microsoft
Windows 2000 Professional or Exam 70-270: Installing, Configuring, and
Administering Microsoft Windows XP Professional, assuming that the student is
either experienced with Microsoft Windows NT 4.0 or has successfully completed
Courses 2274, 2275, 2276, and 2277.
This course will teach systems engineers to install, configure, secure, maintain, and
troubleshoot MOM. It will assume that Active Directory is up and functioning
properly. It will focus on the medium to large environment.
The goal of this course is to provide a solution for the customers' need to have
trained IT support personnel to implement, support, and maintain Microsoft Internet
Information Services (IIS) 5.0.
This five-day, instructor-led course provides students with the knowledge and new
skills that they need to plan, implement, manage, and maintain a Microsoft
Windows Server 2003 networked environment.
This course focuses on the changes from Microsoft Windows 2000 to Windows
Server 2003, and is intended for systems engineers who want to upgrade their
skills from Windows 2000 to Windows Server 2003.
This five-day, instructor-led course will teach Microsoft Visual Basic/C#
programmers and beginning Web developers the fundamentals of Web application
site implementation by using Microsoft ASP.NET and Microsoft Visual Basic
.NET/C#. This course focuses on using the Microsoft Visual Studio .NET
environment and the Microsoft .NET platform to create an ASP.NET Web
application that delivers dynamic content to a Web site.
This three-day, instructor-led course provides students with the knowledge and
skills that are needed to successfully design and implement Web applications using
Microsoft ASP.NET. This course assumes student exposure to the new features of
ASP.NET that can be leveraged for Web applications matching corporate
requirements.
The goal of this course is to help application developers understand the
Microsoft .NET Framework. In addition to offering an overview of the .NET
Framework and an introduction to key concepts and terminology, the course
provides a series of labs, which introduce and explain .NET Framework features
that are used to code, debug, tune, and deploy applications.
This three-day instructor-led course teaches developers to develop and deploy
secure Microsoft .NET client applications by using Microsoft Visual Studio .NET and
the Microsoft .NET Framework. The course provides an overview of security;
Page 40 of
April 13, 2006
Course#
MS-2362
MS-2363
MS-2364
MS-2365
MS-2373
MS-2389
MS-2400
MS-2415
MS-2433
MS-2439
Course Descriptoin
discusses design issues, including threat modeling techniques and coding
techniques that enhance security; and explains why type-safety verification is the
cornerstone of Microsoft .NET Framework security. This course provides side-byside coding examples and activities written in both Microsoft Visual Basic .NET and
Microsoft Visual C#.
This three-day instructor-led course teaches System Engineers how to deploy .NET
applications and the .NET Framework, using different deployment techniques. It
includes the basic architecture of .NET applications and how to secure, monitor,
and maintain them.
This three-day instructor-led course will introduce COBOL programmers to
Microsoft Visual Basic .NET programming techniques. At the end of the course,
students will be able to create simple Microsoft .NET Windows Forms and
Microsoft ASP.NET Web Forms using Microsoft Visual Studio .NET.
This three-day instructor-led workshop will provide the student with a focused,
hands-on environment to experience the new features and functionality of the
Microsoft Visual Studio 2005 product.
to analyze their existing application architecture and design a migration strategy
that supports their business and technical drivers.
The goal of this course is to provide Microsoft Visual Basic developers with the
knowledge and skills needed to develop Microsoft .NET-based applications by
using Visual Basic .NET version 7.0. Visual Basic .NET is a significant upgrade to
Visual Basic and incorporates many new features and framework goals of the .NET
architecture. These changes will allow Visual Basic developers to create enterprise
applications for the .NET Platform and to create more traditional Visual Basic
applications that can take advantage of the enhancements to the language.
This course will teach developers to build data-centric applications and Web
services with Microsoft ADO.NET, Microsoft SQL Server 2000, and the Microsoft
.NET Framework.
This five-day, instructor-led course provides students with the knowledge and skills
that are needed to update and support a reliable, secure messaging infrastructure.
This infrastructure is used for creating, storing, and sharing information by using
Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000
users) messaging environment. This course offers a significant number of hands-on
practices, discussions, and assessments that assist students in becoming proficient
in the skills that are needed to update and support Exchange Server 2003.
Framework and an introduction of key concepts and terminology, the course
used to code, debug, tune, and deploy applications.
The goal of this course is to teach Microsoft Windows 2000 operating system
administrators how to take advantage of Windows Script Host (WSH) by using the
Microsoft Visual Basic Scripting Edition (VBScript) language. They will be able to
develop real world scripts that they can use to manage Windows 2000 networks.
This course also provides an overview of other technologies where you can use
script, such as Active Server Pages (ASP), Windows Management Instrumentation
(WMI), and third-party Component Object Model (COM) components.
The goal of this course is to teach Microsoft Windows 2000 operating system
administrators how to develop Microsoft Visual Basic Script-based scripts that use
the resources of Windows Management Instrumentation (WMI). Administrators will
Page 41 of
April 13, 2006
Course#
MS-2500
MS-2524
MS-2526
MS-2541
MS-2542
MS-2543
MS-2544
MS-2546
MS-2547
MS-2548
MS-2552
Course Descriptoin
use these scripts to perform a number of common tasks in the Microsoft Windows
operating system environment.
This two-day instructor-led course provides a technological overview of the
structure and programming techniques of XML. This course shows where XML
figures into the Microsoft .NET vision and into the larger world of distributed
standards based computing.
The goal of this course is to provide students with the knowledge and skills required
to develop Web Services based solutions to solve common problems in the
distributed application domain. The course focuses on using the Microsoft Visual
Studio .NET, Microsoft Visual C# .NET, Microsoft ASP.NET, and Universal
Description, Discovery, and Integration (UDDI) to enable students to build, deploy,
locate, and consume Web Services.
to develop distributed applications using Microsoft .NET Remoting.
skills to develop data-access applications by using the Microsoft .NET Framework
and Microsoft Visual Studio 2005. The workshop describes how to access and
update data in a database by using ADO.NET. The workshop also describes how to
create, read, and write XML data.
skills needed to use advanced data access features and techniques in the Microsoft
.NET Framework and Microsoft Visual Studio 2005. The workshop describes how to
access data and how to implement database functionality by using Microsoft
ADO.NET 2.0 and Microsoft SQL Server 2005. The workshop also describes how
to locate, edit, and transform XML by using XPath and Extensible Style sheet
Language for Transformations (XSLT).
skills to develop Microsoft ASP.NET 2.0 Web applications using Microsoft Visual
Studio 2005. The workshop focuses on user interfaces, Web site structure and
functionality, and implementation details.
skills to develop Microsoft ASP.NET 2.0 Web applications using Microsoft Visual
Studio 2005. The workshop focuses on advanced user interfaces, Web site
functionality, and implementation details using the advanced features of ASP.NET
2.0 and Visual Studio 2005.
skills to develop Microsoft Windows Forms applications using Microsoft Visual
Studio 2005. The workshop focuses on user interfaces, program structure, and
implementation details.
skills to develop advanced Microsoft Windows Forms applications using Microsoft
Visual Studio 2005. The workshop focuses on user interfaces, program structure,
and implementation details.
skills to develop distributed applications by using the Microsoft .NET Framework
and Microsoft Visual Studio 2005. The workshop focuses on building distributed
applications by using Web services, remoting, Microsoft Message Queuing, and
serviced components.
to deploy and manage a Windows Sharepoint Services infrastructure.
Page 42 of
April 13, 2006
Course#
MS-2553
MS-2554
MS-2555
MS-2557
MS-2559
MS-2565
Course Descriptoin
The student will learn skills that enable the student to deploy and manage a
Windows Sharepoint Services infrastructure as well as guide end users in their use
of the product. This course is not intended to provide detailed design skills, but will
cover planning skills at a level sufficient to enable decision making for the
implementation process.
to deploy and manage a SharePoint Portal Server 2003 infrastructure.
SharePoint Portal Server 2003 infrastructure as well as guide end users in their use
of the product. This course is not intended to provide detailed design skills, but will
cover planning skills at a level sufficient to enable decision making for the
implementation process.
to deploy and manage a Windows Sharepoint Services and a SharePoint Portal
Server 2003 infrastructure.
Windows Sharepoint Services and a SharePoint Portal Server 2003 infrastructure
as well as guide end users in their use of the product. This course is not intended to
provide detailed design skills, but will cover planning skills at a level sufficient to
enable decision making for the implementation process.
This five-day, instructor-led course provides students with the skills required to build
Microsoft Windows Forms applications by using the Microsoft .NET Framework.
This course is a part of the Microsoft Visual C# .NET curriculum and is intended
to provide C# programmers with the skills required to create Windows Forms
applications by using the .NET Framework. The course will cover the major topics
for Windows client application programming on the .NET Framework. These topics
include: Windows Forms, GDI+, simple data access, interoperating with
unmanaged code, threading and asynchronous programming issues, simple
remoting, Web access, Web Services consumption, debugging, security, and
deployment issues for desktop applications.
to effectively build scalable, distributed applications that use Microsoft .NET
Enterprise Services and the Microsoft .NET Framework.
needed to develop applications in Microsoft Visual Basic .NET for the Microsoft
.NET platform. The course focuses on user interfaces, program structure, language
syntax, and implementation details.
This is the first course in the Visual Basic .NET curriculum and will serve as the
entry point for other .NET courses.
This five-day instructor-led course provides students with the skills required to build
Microsoft Windows Forms applications by using the Microsoft .NET Framework.
This course is a part of the Microsoft Visual Basic .NET curriculum and is intended
for Visual Basic .NET programmers to be able to create Windows applications
using the .NET Framework. The course will cover the major topics for Windows
client application programming on the .NET Framework. These include: Windows
Forms; GDI+; simple data access; interoperating with unmanaged code; threading
and asynchronous programming issues; simple remoting, Web access, Web
Page 43 of
April 13, 2006
Course#
MS-2576
MS-2591
MS-2596
MS-2597
Course Descriptoin
Services consumption; debugging; security, and deployment issues for desktop
applications.
to implement and administer IIS 6.0. The course focuses on the IIS 6.0 architectural
features that improve reliability, security, manageability and performance. The
course also provides knowledge and skills to successfully install, configure,
implement security, monitor, and manage Internet Information Services (IIS) 6.0
servers and Web sites.
to plan, deploy, administer, manage, and troubleshoot complex replication designs
over a variety of communication topologies. The course reviews SQL Server
replication and then focuses in detail on snapshot, transactional, and merge
replication as well as topics related to Enterprise-level replication.
to manage Microsoft Systems Management Server (SMS). Students will learn how
to configure SMS components and how to manage the ongoing operations of an
SMS infrastructure.
This three-day instructor-led intensive course provides the knowledge and skills
necessary for SMS specialists to plan and deploy Microsoft Systems Management
Server 2003 into large enterprise environments.
In this 5-day instructor-led course, developers with programming experience in a
non-graphical environment-as well as developers with limited programming
experience in a graphical environment-learn the fundamental skills that are required
to design and develop object-oriented applications for the Web and Microsoft
Windows by using C# and the Microsoft Visual Studio .NET development
environment.
This course is complementary to Course 2124, Introduction to C# Programming for
the Microsoft .NET Platform, and Course 2555, Developing .NET Windows
Applications with C#.
Course 2124 provides an entry point into the curriculum for experienced developers
who already have programming experience in C, C++, Microsoft Visual Basic , or
Java and are moving to C# and .NET. This course provides an alternative entry
point for less experienced programmers who are not familiar with object-oriented
design and programming with Windows or the Web.
MS-2609
MS-2631
MS-2640
MS-2657
Course 2555 teaches experienced programmers how to develop Windows-based

applications by using Windows Forms. Course 2555 is a logical next step for
students who have attended Course 2609.
Elements of this syllabus are subject to change.
skills to use Microsoft Visual Studio Team System tools to optimize software
application development.
This three-day, instructor-led course provides students with the knowledge and
skills that are needed to successfully upgrade their existing Active Server Pages
(ASP) skills and Web applications to Microsoft ASP.NET. This course also explains
new features of ASP.NET that can then be leveraged to improve an existing Web
application.
This course teaches programming concepts and how to add simple functionality to
Page 44 of
April 13, 2006
Course#
MS-2667
MS-2694
MS-2710
MS-2717
MS-2723
MS-2731
MS-2733
MS-2734
MS-2779
MS-2780
Course Descriptoin
a Microsoft Access 2002 database by using Microsoft Visual Basic for
Applications.
This three-day, instructor-led course introduces students to computer programming.
Students will learn the fundamental concepts and terminology of software
application development and develop skills in designing and writing simple
computer programs. The course assumes no programming background and
provides an overview of the software development process in addition to
introducing important programming constructs and methodologies.
The course covers such topics as programming language characteristics,
integrated development environments, flowcharts, algorithms and pseudocode,
variables, operators, conditional statements, looping statements, procedures, errorhandling and debugging, object-oriented programming techniques, user interface
design, software modeling, and Extensible Markup Language (XML) Web services.
This two-day, instructor-led Microsoft Official Workshop provides students with the
knowledge and skills to manage and maintain a Web server running Internet
Information Services (IIS) 6.0 on Microsoft Windows Server 2003.
This discovery-based workshop consists primarily of labs that provide hands-on,
practical activities appropriate for an experienced Web server administrator.
This five-day, instructor-led course provides students with the knowledge and skills
needed to design Microsoft .NET-connected solutions to business problems.
This two-day, instructor-led seminar provides students with an introduction to the
technologies that comprise Microsoft's .NET strategy. This course is a high-level
overview of multiple aspects of .NET, and is intended as a starting point for
developers and business decision-makers to evaluate Microsoft .NET tools and
technologies. As an introductory seminar, it provides pointers to training courses
and other resources that give more detail on specific topics.
This three-day course will teach database professionals who are already proficient
in the implementation and maintenance of enterprise databases about the core
architecture of Microsoft SQL Server 2000 and how it works. The primary focus of
this course is to give experienced database professionals a jump-start to better
understanding SQL Server 2000. This is not an advanced course or a how-to
course.
This four-day instructor led course based on the Service Pack 1 release of MIIS
2003 provides students with the knowledge and skills to aggregate information from
a variety of data sources and apply business rules to the flow of data between
them.
to upgrade their skills to SQL Server 2005 so that they can support, configure,
and maintain enterprise SQL Server 2005 databases and servers.
to upgrade their skills to SQL Server 2005 so that they can design, build, query
and develop enterprise SQL Server 2005 databases and servers.
This three-day instructor-led course provides students with product knowledge and
skills needed to implement a Microsoft SQL Server 2005 database. The course
focuses on teaching individuals how to use SQL Server 2005 product features and
tools related to implementing a database.
This three-day instructor-led course provides students with product knowledge and
skills needed to maintain a Microsoft SQL ServerT 2005 database. The course
focuses on teaching individuals how to use SQL Server 2005 product features and
Page 45 of
April 13, 2006
Course#
MS-2784
MS-2789
MS-2801
MS-2802
MS-2806
Course Descriptoin
tools related to maintaining a database.
This three-day instructor-led workshop provides database developers working in
enterprise environments using Microsoft SQL Server 2005 the knowledge and skills
to evaluate and improve queries and query response times. The workshop focuses
on systematic identification and optimization of database factors that impact query
performance.
This one-day instructor-led course provides students with the knowledge and skills
to administer and automate Microsoft SQL Server 2005 databases and servers.
This course focuses on the need to maintain administration and automation
information.
This one-day instructor-led clinic provides students with introductory knowledge and
skills essential for the design and implementation of a secure computing
environment. It also provides students with prescriptive guidance on security
update management and best practices for implementing security on Microsoft
Windows server and client computers.
This one-day instructor-led clinic builds on existing knowledge of server and client
security and provides students with the knowledge and skills to apply best practices
to implement perimeter and network defenses and enhance security for
applications and Microsoft Windows Server System components. It also provides
students with prescriptive guidance to enhance security for Microsoft Windows
server and client computers and practical strategies for implementing security best
practices across an environment.
This one-day instructor-led clinic provides students with knowledge and skills
essential for the creation of applications with enhanced security. Students will learn
about the need for implementing security at every stage of the development
process and best practices for applying security principles. Students will also learn
how to use established threat modeling methodologies and tools with other best
practices to minimize vulnerabilities and limit damage from attacks. Finally, students
will learn how to implement security features to enhance security for Web
applications and Web services that are built by using Microsoft ASP.NET.
This four-day, instructor-led course provides students with the knowledge and skills
to begin supporting network security within an organization. Students who complete
this course will be able to identify security threats and vulnerabilities, and help
respond to and recover from security incidents.
This course will cover security concepts that are prerequisites for attending other
Microsoft Official Curriculum (MOC) courses for security specialists and help
prepare students for the CompTIA Security+ exam.
This course has been approved as CompTIA Authorized Quality Curriculum
(CAQC) for the CompTIA Security+ certification. The CAQC program assures
students that all test objectives for the CompTIA Security+ certification exam are
covered in the course materials.
MS-2810
MS-2823
Although the course focuses on Microsoft product- and technology-specific

implementation of security concepts, many of these same concepts can be applied
to other technologies.
This five-day instructor-led course addresses the MCSA and MCSE skills path for
IT Pro security practitioners, specifically addressing the training needs of those
preparing for the 70-299 certification exam.
Page 46 of
April 13, 2006
Course#
MS-2824
MS-2933
MS-2934
MS-3201
MS-4001
MS-4002
Course Descriptoin
The primary product focus is on Microsoft Windows Server 2003 based
infrastructure solutions but will include some client focused content where
appropriate. This learning product is to provide functional skills in planning and
implementing infrastructure security.
This course is part of the Security Portfolio and will act as the primary entry point for
IT Professionals at the implementation level. Course MS-2810 will provide an entry
point for students to broaden their awareness of security issues. Students will be
encouraged to enhance their security design skills by attending Course MS-2830.
This four-day instructor-led course provides students with the knowledge and skills
to deploy and manage ISA Server 2004 as part of a larger security infrastructure.
The course introduces security concepts unique to ISA Server 2004 and provides
best practices for their implementation. This is the second course in the Microsoft
Certified Desktop Support Technician curriculum.
to efficiently and effectively integrate systems, employees, and trading partners
through orchestration in a highly flexible and highly automated manner.
required to install and configure a computer running Microsoft BizTalk Server 2006.
The course also shows you how to deploy and manage BizTalk applications in a
production environment.
This three-day ILT course provides students with the knowledge and skills to create
ASP.NET 2.0 applications. It will show the advancements from ASP.NET 1.x to
ASP.NET 2.0 in creating applications. The course focuses on the new features and
functionality of ASP.NET. The course includes sample code in both Microsoft Visual
Basic .NET and Microsoft Visual C#.
Learning Product Pilot
This course pilots the use of a Microsoft Press reference book, combined with a
comprehensive Hands-On Lab manual, in an instructor-led environment. This class
includes the book Introducing Microsoft ASP.NET 2.0 (ISBN 0-7356-2024-5), written
by Dino Esposito, along with a Hands-On Lab manual that covers the practices,
labs, and demonstrations included in the course. In this format, you receive an
instructionally designed course as you would in a traditional Microsoft Official
Course with the additional benefit of receiving a Microsoft Press reference book.
This half-day, scenario-based course provides students with a better understanding
of how to improve team collaboration by using Microsoft Windows SharePoint
Services 2.0 and other Microsoft Office 2003 applications. This course is for people
who are looking to improve their business skills through hands-on exercises and
facilitated group discussions on the latest trends, challenges, and technologies that
are reshaping the traditional concepts of team collaboration. The integration of
Windows SharePoint Services 2.0 with other Microsoft Office System tools will be
used to demonstrate creative and user-friendly techniques that can lead to more
effective team collaboration.
Microsoft Excel is the spreadsheet program most commonly used by financial
analysts, project managers, academics, and small business owners around the
world to track and analyze business and personal data. Because of the increasing
demands on their time, business professionals need to learn efficient and effective
data forecasting methods that give them the answers they need. This half-day
course will provide experienced Excel users with a practical, hands-on
understanding of advanced Excel data forecasting and charting techniques. It
Page 47 of
April 13, 2006
Course#
MS-4003
MS-4006
MS-4007
Course Descriptoin
examines the risks and benefits of forecasting, teaches different forecasting and
trending methods, and explores ways to maximize profit potential.
One of the great challenges business people face today is not collecting
information, but making sense of the information they already have. Within the
endless rows of Microsoft Excel data is information that can help you make
better business decisions, but how can you filter you way through all that
information? This half-day course, through hands-on activities, will teach you some
of the most effective techniques in data summary and display. It covers the role of
business intelligence in todays workplace and introduces the power of Excel in
business intelligence analysis. Students also learn how to hone their skills
regarding data lists and PivotTables.
E-mail, calendaring, and meeting management are critical activities that drive
individual workers daily lives. So many people live in Microsoft Office Outlook
2003, making it their prime tool for communication and productivity. This half-day
course will provide experienced business professionals with a better hands-on
understanding of how to manage their time more effectively, define tasks more
accurately, and process incoming information more efficiently. Using Microsoft
Office Outlook 2003 as a dashboard application, students will learn how to
manage their schedules, projects and assignments, and create and respond to email with greater confidence.
This half-day course is designed to offer you a practical, hands-on demonstration of
how you can use Microsoft PowerPoint to improve the quality and effectiveness
of your presentations. It helps you to see PowerPoint in a new light, moving beyond
the concept that slides are a container for speakers notes and into a new vision of
PowerPoint as a tool that can help you achieve your business goals with more
interesting, engaging, and meaningful presentations.
The goal of this course is to provide Microsoft Visual Basic developers with the
knowledge and skills needed to develop Microsoft .NET-based applications by
using Visual Basic .NET version 7.0. Visual Basic .NET is a significant upgrade to
Visual Basic and incorporates many new features and framework goals of the .NET
architecture. These changes will allow Visual Basic developers to create enterprise
applications for the .NET Platform and to create more traditional Visual Basic
applications that can take advantage of the enhancements to the language.
A second goal of this course is to help application developers understand the
Framework and an introduction of key concepts and terminology, the course
used to code, debug, tune, and deploy applications.
MS-4788
MS-4789
MS-4790
The goal of this course is to teach students how to create a simple Microsoft
ASP .NET application that delivers dynamic content to the Web. Additionally, this
course will introduce the knowledge and skills needed to begin developing
Microsoft .NET-based applications by using Visual Basic .NET. Visual Basic .NET is
a significant upgrade to Visual Basic and incorporates many new features and
framework goals of the .NET architecture. These changes will allow Visual Basic
developers to create enterprise applications for the .NET Platform and to create
more traditional Visual Basic applications that can take advantage of the
enhancements to the language.
Page 48 of
April 13, 2006
Course#
MS-4796
MS-7033
MS-8036
MS-8521
MS-8522
Course Descriptoin
Framework and an introduction to key concepts and terminology, the course
that are used to code, debug, tune, and deploy applications.
A second goal of this course is to provide students with the knowledge and skills
needed to develop C# applications for the Microsoft .NET Platform. The course
includes statements, flow control, looping, exception handling, indexers, and
attributes.
The goal of this course is to enable developers to begin capitalizing on the power of
Extensible Markup Language (XML) Web Services in their applications and teach
developers how to program with XML in the Microsoft .NET Framework in order to
build Microsoft Windows or Web-based integrated applications that are easier to
build, scalable, and flexible. This course teaches experienced software developers
how Web Services can be used in solving common problems in the distributed
application domain. This course teaches developers how to architect and design
applications to take advantage of the new architecture available. Students will also
learn how to build, deploy and provide registration of your Web Services with
Microsoft Visual Studio .NET Beta 2. The class also covers locating and consuming
Web Services using Universal Description, Discovery and Integration (UDDI).
The purpose of this 4-day instructor-led course is to teach Oracle DBAs how to
leverage their skills and experience as an Oracle DBA to manage a SQL Server
system. This course provides a quick start for the Oracle DBA to map, compare and
contrast the realm of Oracle database management to SQL Server database
management.
to design and deploy Microsoft SharePoint Server 2003 products and
technologies.
This one-day course explores the Microsoft CRM application from a user's
perspective. Application functionality covered in the course includes Core CRM
Navigation, User Interface, Outlook Client, and the Sales Management module.
This application course does not include materials or instructor discussion of
Microsoft CRM Installation, Application Configuration, Workflow Configuration,
Customization, Back Office Integration or Data Migration.
This course teaches the processes and functionality used by sales managers and
sales representatives. The course begins with an introduction to the core concepts
of Microsoft CRM then an overview of the sales processes. Subesquent lessons
explore the sales concepts in greater detail. A thorough understanding of the sales
processes in Microsoft CRM helps you to get the most out of your system.
perspective. Application functionality covered in the course includes:
Core CRM Navigation
User Interface
Outlook Client
Marketing Automation module
Customization, Back Office Integration, or Data Migration.
This course teaches the processes and functionality used by marketing managers
Page 49 of
April 13, 2006
Course#
MS-8523
MS-8524
MS-8525
MS-8526
Course Descriptoin
and marketing representatives. It begins with an introduction to the core concepts
of Microsoft CRM and then an overview of the marketing automation processes.
Subsequent lessons explore the marketing concepts in greater detail. A thorough
understanding of the marketing processes in Microsoft CRM helps you to get the
most out of your system.
Navigation, User Interface, Outlook Client, and the Service module. This application
course does not include materials or instructor discussion of Microsoft CRM
Installation, Application Configuration, Workflow Configuration, Customization, Back
Office Integration or Data Migration.
This course teaches the processes and functionality used by Service managers and
Service representatives. The course starts with an introduction to the core concepts
of Microsoft CRM and then an overview of the Service processes. Subsequent
chapters explore the Service concepts in more detail. A complete understanding of
the service processes in Microsoft CRM helps you receive the most out of the
system.
Navigation, User Interface, Outlook Client, and the Service Scheduling module.
Customization, Back Office Integration, or Data Migration.
This course teaches the processes and functionality used by service scheduling
managers and service schedulers. The course starts with an introduction to the
core concepts of Microsoft CRM then an overview of the service scheduling
processes. Subsequent lessons explore the service scheduling concepts in more
detail. A complete understanding of the scheduling processes in Microsoft CRM
helps you receive the most out of the system.
to plan, develop, and apply Microsoft CRM 3.0 Customizations. The course focuses
on using Microsoft CRM 3.0 Customization tools and the Microsoft CRM 3.0 Client
Programming Guide.
to install and configure Microsoft CRM 3.0. The course explores the components
used within a Microsoft CRM deployment, the hardware and software requirements
needed to successfully deploy Microsoft CRM, and the installation instructions for
the three primary Microsoft CRM components: the Microsoft CRM Server, the
Exchange E-Mail Router, and the Microsoft Office for Outlook Client.
Configuration topics include business management functions such as setting up:
Business units
Users
Teams
Security privileges and roles
Database maintenance
XML importing and exporting utilities
Web configuration options.
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April 13, 2006
Course#
O-805
O-806
O-807
Course Descriptoin
The course also examines the following administrative tasks:
Configure a Microsoft CRM server to use a new SQL Server
Redeploy an existing Microsoft CRM installation to a new deployment
Upgrade a Microsoft CRM 1.2 deployment to Microsoft CRM 3.0
Uninstall and Repair Microsoft CRM 3.0
This course does not include materials or instructor discussion of Microsoft CRM
Workflow Configuration, Customization, or Back Office Integration.
This course teaches DBAs how to tune an Oracle9i server. Participants will learn
the different areas that impact performance, how to detect performance issues,
verify the performance problem, determine what to tune, understand the
ramifications of making changes and then verify the results. Tuning Oracle memory
areas, contention and waits, physical I/O, checkpoints, undo segments, temporary
segments, archiving verus noarchiving will be covered. Students will learn how to
work with different Oracle performance and diagnostic tools. Labs involve students
running scripts to generate activity, detecting performance problems and then
learning how to fix the performance issues.
O-806, Introduction to Oracle9i/8i SQL will introduce students to the Oracle9i
relational database management system. Students will make extensive use of
structured query language (SQL) to retrieve and manipulate data stored in an
Oracle9i database. Tables, indexes, and related database structures will be
covered extensively. The new features of Oracle9i SQL will be differentiated from
Oracle8i features. Subjects will be reinforced with hands-on labs.
O-807, Introduction to Oracle9i/8i PL/SQL will introduce students to the Oracle9i
PL/SQL, Oracle's procedural language. The basic structure of a PL/SQL block is
covered, as well as the declarative and procedural commands of PL/SQL.
Conditional and looping constructs are taught. How to embed SQL commands into
a PL/SQL block is covered extensively. Anonymous blocks will be created, as well
as creating stored procedures, functions, and packages. The new features of
Oracle9i SQL will be differentiated from Oracle8i features. Subjects are reinforced
with hands-on labs.
O-810, Advanced Oracle9i PL/SQL will focus on developing advanced PL/SQL
programming skills. Students will learn management and security issues of working
with PL/SQL program units, as well as autonomous transactions and external
procedures. Dynamic SQL, debugging and tuning techniques are also covered.
Object-oriented concepts are introduced, including inheritance, abstraction,
polymorphism and encapsulation. Students will create user-defined data types and
object tables using methods, constructors, attributes and collections.
O-810
ORA10g005
All subjects are reinforced with hands-on labs.

The purpose of this course is to present some of the most advanced features
available to database developers. Many of these features are either newly available
with the Oracle10g release or have been substantially improved with that release.
Important Curriculum Note
One of the most substantial changes of interest to developers within the Oracle10g
release is the matter of SQL tuning. The fundamental means by which this task is
approached and accomplished has almost completely changed with the Oracle10g
release. This is addressed separately in the one-week course ora10g003,
Page 51 of
April 13, 2006
Course#
ORA10g008
ORA10g009
ORA10g101
ORA10g102
ORA10g201
ORA10g202
ORA10g204
ORA10g501
ORA10g502
ORA9i202
Course Descriptoin
Oracle10g Database: SQL Tuning. That course may be taken either before or after
this course, but it should be considered as a mandatory complement to this course.
This 3-day course is a common starting point in the Oracle database curriculum for
all Oracle users. The objective of this course is to provide an introduction to the
SQL database language within the context of an Oracle database. In particular, this
course emphasizes SQL Select and DML (Insert, Update and Delete) commands,
and introduces the SQL*Plus tools and its capabilities.
This 2-day course is a continuation of the discussion of SQL which starts in course
ORA10g008. The objective of this course is to provide an introduction subsets of
the SQL database language which create and maintain database objects (DDL Data Definition Langauage) and which control access to those objects (DCL - Data
Control Language).
The Oracle PL/SQL language provides for programming logic features not
contained within SQL. The grammar, syntax and benefits of using the PL/SQL
language within an Oracle database environment are considered.
The objective of this 4-day course is to allow experienced PL/SQL developers to
write efficient programs. Advanced techniques that not only improve execution
speed, but also enhance the functionality of the programs are also discussed.
This 5-day course provides a starting point for administration of the Oracle
database. The first 2-day segment considers an in-depth discussion of the
database architecture, including the Oracle instance, background processes, the
SGA and memory structures, data files, tablespaces, extents, blocks and rows.
Common administration tasks are also considered such as security, backup &
recovery, physical storage of indexes and tables and many others.
One of the most challenging tasks ever presented to database administrators is that
of recovery from failure, especially if the recovery must not result in a loss of any
data. This 5-day course presents all the standard failure scenarios and the best
recovery strategies for each. Backup strategies for cold backups, on-line backups,
complete and partial backups are discussed. Extensive exercises allow students to
simulate failures and perform actual recovery within the workshop.
This 5-day course reviews all of the major administration features and
improvements introduced with version 10g of the Oracle database. Students will be
able to apply their experience with previous releases of the Oracle database to this
new release, which offers numerous productivity and manageability improvements.
Sophisticated graphical reports are possible with Oracle10g ODS Reports. This
product is one of the most complex yet powerful graphical reporting tools available.
With sufficient training, even some of the most complex reporting requirements can
be satisfied using this tool.
This 5-day course is presented in an intensive workshop format where participants
absorb the complex topics of object hierarchies, frame hierarchies, field-level
control of report output and many other subjects.
This 2-day class will teach students the purpose and capabilities of the Discoverer
10g AS tool. Thereafter each user can learn to apply this knowledge to the
company's internal data model.
One of the most challenging tasks ever presented to database administrators is that
of recovery from failure, especially if the recovery must not result in a loss of any
data. This 5-day course presents all the standard failure scenarios and the best
recovery strategies for each. Backup strategies for cold backups, on-line backups,
complete and partial backups are discussed. Extensive exercises allow students to
simulate failures and perform actual recovery within the workshop.
Page 52 of
April 13, 2006
Course#
PK-100
PK-200
PK-300
Course Descriptoin
The Information Technology Infrastructure Library (ITIL) body of knowledge
provides best practice guidelines towards the deployment of quality IT services. For
a successful implementation, however, the full support of everyone in the business
organization, from the IT staff to the managers and the users, is required.
The ITIL Awareness course is a half-day to full-day course designed to provide
participants just the right level of information needed in order for ITIL to gain
acceptance with those who will not necessarily be involved in its day-to-day
implementation but whose support is vital to its success in the organization. ITIL
Awareness is an important first step when beginning to consider the implementation
of ITIL in your organization and an effective, efficient component of an ITIL
implementation program.
IT organizations are faced with a rapidly evolving environment coupled with a more
headcount-constrained staff, where standardization on optimal systems and
procedures is a critical success factor. The Information Technology Infrastructure
Library (ITIL) is a set of best practices that may be used to deliver high quality IT
services. ITILs body of knowledge represent the consensus derived from over a
decade of work and experience by thousands of IT professionals world-wide,
earning for it the status as de facto world standard for IT best practices.
The ITIL Essentials course is a 2 day course designed to provide a straightforward,
no non-sense introduction to ITIL, by professionals who have actual experience in
implementing these best practices.
The ITIL Managers course is a comprehensive training program consisting of two 5day courses, a revision day for exam preparation, and a two-part examination. The
course aims to help participant prepare for and pass the examination leading to the
Managers Certificate in IT Service Management. The program includes lectures
and tutorials, assignments, and mock examinations. The program is delivered by
two accredited consultants who draw on their own practical experience in
implementing Service Management to enhance the course syllabus.
The Project Management Professional (PMP) certification is increasingly
recognized and required by employers. Attaining this certification requires
applicants to pass an exam and to have relevant experience and education. This 4day course is designed to contribute to the required education (35 hours required)
and a solid preparation for the exam. The course package includes many different
learning techniques, including flash cards, audio CDs, sample exams, and a
thorough test-preparation book. All these exam preparation materials combine to
provide applicants confidence they have the knowledge to successfully sit for the
exam.
Tested and Designed for Results
Versatile has selected course materials designed specifically to prepare you for the
exam. Course materials include "must knows" and over 1,000 sample exam
questions.
PMP-100
PPM-101
Principles Based Exam Preparation

This course emphasizes the concepts needed to pass the exam and to successfully
manage projects. We don't use memory games, we help people master the relevant
content.
The science of project management is the foundation for the art of leadership.
Page 53 of
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Course#
Course Descriptoin
Project management tools and techniques have been used for decades on projects
in all industries. This 2-day course presents these proven techniques and tips for
applying them in todays project-driven workplace.
Specific techniques such as Work Breakdown Structure and Resource Leveling will
be presented, with opportunities to practice each technique. Emphasis is placed not
only on how to perform the technique, but also on when and why. Its the knowledge
every project manager needs to succeed.
As project management applies to all industries, the material presented is relevant
to every practitioner. To support the effective application of the techniques learned,
the project life cycle is related to development life cycles (process methodologies).
In addition, real world project challenges presented in class offer hands-on
opportunities for participants to identify specific project management tools to help
solve each problem.
While this is not a traditional leadership course, it acknowledges that project
managers are in leadership roles, and accordingly emphasizes the leadership
aspect of each technique. By teaching participants how the project management
tool set enables them to satisfy all their stakeholders sponsors, management,
customers and the project team this course allows the project manager to achieve
success on many levels.
PR-1600
Benefits
Create realistic project schedules.
Get the most from project management software using the five steps of project
planning.
Create effective project plans with clear responsibilities and milestones.
Identify problems when they are still small enough to solve.
Transform ambiguous projects into focused, productive projects with tangible
results.
According to the latest market analysis and forecasts from Gartner Group and
others, worldwide PC market will see a significant migration to Windows Vista over
the next 12-36 months. Driving deeper adoption and deployment of the latest
Microsoft Business Desktop is a key business priority for Microsoft and will create
significant business opportunities for our partners. Come to this one-day course to
learn about deriving service opportunities for planning and integration services
around Windows Vista, and get quality hands-on experience with this exciting new
business platform.
About the Training
This one-day session is a combination of presentations that focus on growing
services opportunities for partners, and a series of new hands-on technical
exercises that highlight some of the compelling new design enhancements in
Windows Vista. This course will concentrate on two of the key services opportunity
areas for Windows Vista within your organization:
Planning services which includes infrastructure development services to support
desktop migrations and Windows Vista business value consulting.
Integration services which include deployment services and resources, and
application compatibility.
Page 54 of
April 13, 2006
Course#
Course Descriptoin
We will also cover how Windows Vista tools, technologies, and Best Practices can
help partners to address these top customer issues:
Application compatibility and user state migration.
Cost, complexity and time needed to deploy desktops.
Infrastructure and tools to enable smooth deployment.
Best practices and implementation guidelines.
Unveiled in July 2005 in response to customer and partner needs, Microsoft's
popular new Small Business Specialist designation helps partners that focus on the
small business space differentiate themselves and better serve their customers.
This introductory/intermediate two-day exam preparation course will guide you
through the process of becoming a Small Business Specialist, including the
baseline knowledge transfer leading towards the completion of the certification
exam.
About the Training
Qualifying as a Small Business Specialist entitles partners to targeted resources
and benefits from the Microsoft Partner Program, including being listed in the small
business partner finder tool to receive customer leads, access to training
specifically designed for the small business industry, small business marketing
materials, special partner offers, and the ability to use the Small Business Specialist
logo in marketing materials.
This course will provide students with an overview of the Small Business Specialist
Community in the Microsoft Partner Program. At the end of the
introductory/intermediate course, students will:
PR-2605
PR-4600
Understand the requirements to become a Small Business Specialist.

Understand the benefits of being a Registered or Certified Microsoft Partner.
Be able to define the value of an Action Pack.
Prepare for the 70-282 certification examination.
Complete planning objectives for the 70-282 certification examination, including
analyzing the existing environment and designing a network.
Complete deployment objectives for the 70-282 certification examination, including
installing Microsoft Windows Small Business Server 2003 and Microsoft
Windows ServerTM 2003.
Learn how to secure, configure and administer a Windows Small Business Server
2003 network
Prepare for the 74-134 (optional) certification exam: Pre-installing Microsoft
Products Using the OEM Pre-installation Kit.
Prepare for the Small Business Sales and Marketing Skills Assessment.
Learn about cost-effective mobile messaging solutions that enable business users
to stay in contact and protect their data. This one-day technical hands-on workshop
will introduce you to Microsoft's direction in the mobile space, as well as new
features of the Messaging and Security Feature Pack (MSPF) and Exchange
Server 2003 Service Pack 2 (SP2). The hands-on exercises will pertain to
implementing mobility features, installing and configuring SP2, and setting device
security policies.
About the Topic
This workshop provides attendees with specific knowledge to help them design and
Page 55 of
April 13, 2006
Course#
Course Descriptoin
implement a secure and available messaging solution. At the conclusion of the
course, attendees will have a better understanding of how to:
Identify the business issues associated with mobile e-mail and collaboration.
Describe the Microsoft Exchange Mobility Solution.
Describe how the Microsoft Exchange Mobility Solution addresses the business
issues.
Make use of Exchange Server 2003 SP2 Mobility Enhancements.
Leverage the Windows Mobile 5.0 MSFP.
Understand decision points required to complete a detailed mobility solution design.
Understand the technical issues that may be encountered when building, deploying,
and supporting the Microsoft Exchange Mobility Solution.
Microsoft BizTalk Server 2006 is an application that is growing in popularity and
use. The goal of BizTalk is to integrate disparate systems, and enable the
automation of business processes. This is becoming increasingly important as
companies automate their business processes and transactions across system
(and corporate) boundaries.
The purpose of this one-day workshop is to provide Microsoft partners with an
introduction to BizTalk Server 2006 and its use as a fundamental Business Process
Enabler. You will learn how to deploy and manage applications in a BizTalk
environment. You will get an introduction to the BizTalk Server 2006 development
environment, and BizTalk messaging and orchestrations services. This QuickStart
workshop highlights features and functionality through demonstration and HandsOn Labs of common developer and administration tasks.
When you attend this workshop, you will gain an appreciation of how you can help
improve your customers day-to-day business operations efficiency, and so help
them generate more profit. You will learn what the excitement around BizTalk is all
about, and what it can mean for both you and your customers.
PR-5510
QA-210R2
RAM-4102
About the Training

This workshop provides attendees with the necessary knowledge to take advantage
of some of the new features and opportunities provided by BizTalk Server 2006. It is
not intended to provide complete coverage of BizTalk Server 2006 topics rather, it
is meant to quickly introduce the product, and highlight some of the many
possibilities for deployment.
The Web Intelligence XI: Report Design course is designed to give learners the
comprehensive skills and in-depth knowledge needed to access and analyze
information using BusinessObjects InfoView and Web Intelligence.
The business benefit of this course is that users will be able to efficiently and
effectively manage personal and corporate documents to access the information
they need, when they need it. They will be able to design their own reports using
Web Intelligence and share their analysis with other users.
This one-day course uses a combination of lecture, hands-on practice, and
independent exercises to teach the site designers and administrators how to set up
and administer a Windows SharePoint Services web site.
Topics include the core things people need to know to develop a team site, but the
Page 56 of
April 13, 2006
Course#
Course Descriptoin
approach is to show them the why, as well as the how in using the Windows
SharePoint Services tool.
A scenario (a project that most can relate to) will be used to build a site through the
class and a final independent project where students can actually start to create the
team site that they are charged with building.
This course is designed to give learners comprehensive skills and in-depth
knowledge to plan and create reports that will help them analyze and interpret
information.
RD-110R2
RD-200
RD-201
RD-210R2
RD-300
RD-310R2
S-170
S-2207
As a business benefit, learners will find that this course is an in-depth approach to
the entire report creation cycle from planning a report prototype to distributing a
report.
This two-day instructor-led course is designed to give learners comprehensive skills
and in-depth knowledge to plan and create reports that will help them analyze and
interpret important information.
This two-day instructor-led course is designed to give learners comprehensive skills
and in-depth knowledge to plan and create reports that will help them analyze and
interpret important information.
information.
As a business benefit, learners will find that their increased understanding of
formulas, variables, arrays, templates, parameters, summaries, and sections will
help them make more effective report design decisions and create more efficient
reports.
This one-day instructor-led course is designed to give learners comprehensive
skills and in-depth knowledge to plan and create reports that will help them analyze
and interpret important information.
important information.
As a business benefit, learners will find that their increased understanding of
reporting processing, formulas, custom functions and subreports will help them
make more effective report design decisions and create more efficient reports.
Do you know that Microsoft SQL Server 2005 is a very cost-efficient way to unlock
and analyze Oracle data? To be successful in today's competitive marketplace,
organizations need to be able to transform valuable Oracle data into reports and
shared information for insightful, timely decisions. This hands-on lab will show you
how to use the data analysis features of Microsoft SQL Server 2005 tools to extract
and analyze business data locked in your Oracle database.
This new 3-day class is directed toward students needing to upgrade their skills
from Windows 2000 to Windows Server 2003. The course specifically covers the
new features that Microsoft implemented in Windows Server 2003. There are a
variety of DNS, Active Directory, Group Policy, Security, and new command line
tools that every Windows Server 2003 administrator and engineer need to know to
be as efficient and productive as possible.
This class is for self-motivated students needing some extra help. The student is
Page 57 of
April 13, 2006
Course#
Course Descriptoin
expected to study the material on their own before class begins. (Materials will be
shipped ahead of the start of class.) The class will then provide you opportunities,
with a skilled and knowledgeable instructor, to perform hands-on work with
Windows Server 2003 and to ask any questions you may have to learn this
important material. If you are experienced supporting Microsoft Windows 2000 and
answer yes to any of the following questions, then this class may be the solution for
you.
Do you need to upgrade your systems engineer and administration skills form
Windows 2000 to Windows Server 2003?
Is your company migrating soon to Windows Server 2003?
Do you have a lot of experience with Windows 2000 and want to quickly and
efficiently be able support Windows Server 2003 installations?
Don't have time for a full 5-day class?
Do you prefer to study on your own, but want the advantages of an instructor to
answer questions and help you troubleshoot problems?
Do you need a little extra exam prep or help with the MCSA and MCSE Windows
Server 2003 exams? This course will help prepare you for two exams:
Exam 70-292, Managing and Maintaining a Microsoft Windows Server 2003
Environment for an MCSA Certified on Windows 2000
Exam 70-296, Planning, Implementing, and Maintaining a Microsoft Windows
Server 2003 Environment for an MCSE Certified on Windows 2000
Do you want or need to upgrade your certifications from Windows 2000 to Windows
Server 2003?
If you need to upgrade your certifications, then you can take advantage of this class
with a couple special offers:
S-7980
SA-200
Microsoft is offering a "second shot" exam retake policy. If you fail one exam, you
can retake it within a month at the same testing center. Read the details: Get a
FREE Second Chance to Pass Your Microsoft Certification Exam. This is a limited
time offer.
You can retake the class at SQLSoft+ for up to a year after you first take the class,
either to refresh for the exam or skills for your job.
This accelerated five-day course is instructor-led. It is a combination of the threeday MS-2779 and the three-day MS-2780. This course provides experienced SQL
Server 2000 DBAs with product knowledge and skills needed to maintain a
Microsoft SQL Server 2005 database. The course focuses on teaching individuals
how to use SQL Server 2005 product features and tools related to implementing
and maintaining a database, with an emphasis on new features. Students will be
asked to read and review material on their own for modules or lessons where the
material presents features that are unchanged from SQL Server 2000.
This 2-day instructor-led classroom course introduces system administrators to
Crystal Enterprise, specifically Crystal Enterprise users, groups, and objects. It
explains how to perform the tasks involved in supporting Crystal Enterprise users
and groups so they can access the corporate data they need through Crystal
Enterprises web portal. This corporate data can take the form of Crystal Report or
Crystal Analysis files, program objects, object packages, and popular third-party
objects such as Microsoft Word and Excel files, among others. These tasks are
explained through instructor demonstration and hands-on activities.
This course does not discuss maintaining Crystal Enterprise servers, which is
Page 58 of
April 13, 2006
Course#
Course Descriptoin
taught in the SA-300, Crystal Enterprise 10: Administering Servers course.
The explosive growth in the use of project management coincided with the
availability of desk-top project management software. This powerful 3-day course
presents the fundamental techniques of project management and teaches how to
apply them using Microsoft Project.
This course blends two of our most popular classes. You learn a framework for
achieving the five project success factors using proven techniques such as
Statement of Work, stakeholder analysis, Work Breakdown Structure, Resource
leveling and many more. And you understand how to apply the theory to your
projects via Microsoft Project.
The project management discipline and Microsoft Project are being applied in every
industry. Experienced instructors will provide you practical advice for applying this
discipline and tool to your projects.
Combining these two topics creates three important advantages:
SNT-141
SQL-112
SQL-212
Project leaders are more likely to apply best practices to their projects when they
have an efficient tool.
To really understand Microsoft Project a project leader needs to understand the
underlying discipline of project management.
Combining two two-day courses makes a three-day course and saves you one
training day.
Benefits
Lead projects using proven project management principles.
Create effective project plans with clear deliverables and milestones.
Improve communication with your team, management and customers.
Get practical advice for using Microsoft Project on any size project.
Increase understanding of project management theory by applying it within
Microsoft Project.
This course is designed for T-SQL programmers and DBAs who just started
working with SQL Server and need to write queries and develop code using
Transact-SQLSQL Servers dialect of the standard ANSI-SQL language. The
course will walk you through your first steps in querying, including retrieving and
modifying data, and will provide you with an overview of programmable objects
supported by SQL Server. The topics covered in the course include: Background to
T-SQL Querying and Programming; Single-Table Queries; Joins; Subqueries; Table
Expressions; Set Operations; Modifying Data; Transactions; Overview of
Programmable Objects.
Author
This course was developed by Itzik Ben-Gan, a mentor and one of the founders of
Solid Quality Learning, and the author of Inside Microsoft SQL Server 2005: T-SQL
Querying (MSPress, 2006) and Inside Microsoft SQL Server 2005: T-SQL
Programming (MSPress, 2006).
This 5-day course focuses on writing advanced queries and code in SQL Server
2000 and 2005. In this course you will learn the details and capabilities of T-SQL
including: Understanding Query Logical Processing, Tuning T-SQL, Joins, Table
Expressions and Ranking Functions, Aggregating and Pivoting Data, TOP, APPLY,
DML with Results, Error Handling, Datatypes issues, Dynamic Execution, Data
Page 59 of
April 13, 2006
Course#
Course Descriptoin
Modification, Hierarchies and Recursive Queries.
Along the course you will learn how to use T-SQL to solve practical problems such
as: Relational Division, TOP Problems, Handling Sequences, Identifying Groups,
Missing Numbers, Trends, Ranking, Paging, Pivoting and Unpivoting, Separating
Elements, Custom Aggregations, Running Totals, Median, Histograms and more.
You will also learn how to maintain and query hierarchies in SQL Server. Several
different solutions will be presented including: Nested Iterations, Enumerated Paths
and Nested Sets. You will also learn how to query hierarchies using the new
Recursive Common Table Expressions.
This is a five-day, skills-based course on Microsoft SQL Server 2005 High
Availability (HA) solutions. The course provides SQL Server database
administrators with the knowledge and hands-on experience necessary for
administrating high availability systems.
SQL-232
This course provides you with the technical and business knowledge needed to
predicably achieve high availability in a SQL Server 2005 environment. The focus of
this course is on complete coverage of high availability topics, and is not a course
on upgrading from SQL Server 2000 to 2005.
This is an advanced 5-day course designed for advanced SQL Server
professionals. The course includes extensive demonstrations that illustrate the
details of SQL Server internals as well as tuning techniques. This course will be
presented on SQL Server 2005 and cover features specific to that version, but
much of the information is relevant to SQL Server 2000 as well.
This 5-day intensive seminar was developed by one of the world's leading experts
in SQL Server internals. Topics to be covered include the following:
SQL Server Architecture and Metadata
Physical Storage Structures
Index Design and Tuning
Query Processing and Query Plans
Optimization and Recompilation
Concurrency Control: Locking, Blocking and Row Level Versioning
Query Tips and Techniques
Troubleshooting Tools
The course includes extensive demonstrations that illustrate the details of SQL
Server internals as well as performance tuning techniques. Optional hands-on labs
are available.
SQL-242
SQL-250
About the Author

The author of the course is Kalen Delaney, author of the best selling book Inside
SQL Server 2000 and Inside SQL Server 2005 (coming soon). Kalen has been a
columnist at SQL Server Magazine since the first issue, as well as writing for MSDN
and TechNet Magazines. Kalen's courses and seminars on SQL Server Internals
have successfully delivered at internal Microsoft training events and as on-site
courses for premier Microsoft partners around the world.
The Data Modeling Essentials Seminar is a high-end course, intended for SQL
Server and other RDBMS professionals with at least one year of experience in
database design and development. This course was developed entirely by our
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April 13, 2006
Course#
Course Descriptoin
mentors and is delivered exclusively by Solid Quality Learning. The seminar covers
all modern database models and techniques. All aspects are covered in depth, with
some genuine design solutions. The author of the course is Dejan Sarka, Solid
Quality Learning Associate Mentor, SQL Server MVP, with 20 years of experience in
IT business, speaker on most important conferences all around the world.
This course is available for private onsite classes as well. Request information
about onsite private classes using this course.
Dejan Sarka, the author of this course, has nearly 20 years of developing, training
and consulting experience. He has worked with statistics and data mining for more
than 15 years. He is a recognized speaker on local and international conferences,
including Microsoft TechEd and SQL PASS.
This seminar teaches you how to identify queries that need tuning and how to tune
them. The seminar starts by describing in detail a query tuning methodology
developed by Solid Quality Learning and practiced in production systems. You will
learn how to identify the bottlenecks in the system and the processes/queries that
need to be tuned. Once those were identified, the actual tuning process starts. The
seminar covers in detail tools to analyze and tune queries, internal structures, index
tuning, index access methods, index optimization scale, query revisions, preparing
sample data, set-based vs. iterative solutions and tuning examples.
SQL-260
TI-100
VS-2200
VS-3301
VS-3302
Author
This seminar was developed by Itzik Ben-Gan, a mentor and one of the founders of
Solid Quality Learning, and the author of Inside Microsoft SQL Server 2005: T-SQL
Querying (MSPress, 2006) and Inside Microsoft SQL Server 2005: T-SQL
Programming (MSPress, 2006).
This specialized 4-day course is designed to provide students with the knowledge
and skills necessary to centrally manage a Microsoft Windows 2000, Windows XP
or Microsoft Windows Server 2003 network using Group Policy. Significant focus is
placed on the new Group Policy Management Console, which is used as the
management tool during all hands-on labs. Other topics include how to deploy
security policy, deploying software, managing enterprise servers with group policy,
whats new for group policy in Windows Server 2003, and using Group Policy to
manage Microsoft Office and Internet Explorer.
SQLSoft+ has partnered with SiegeWorks to bring this unique Linux Security
course to the Puget Sound area. The flexibility and openness of the Linux operating
system makes this a vital course for security professionals charged with providing
effective security measures to their Linux environment.
SQLSoft+ has partnered with SiegeWorks to bring the official Check Point Security
curriculum to the Pacific Northwest. This security curriculum is designed for
individuals responsible for NGX Security Gateway deployments. It is the official
course for Check Point Certified Security Administrator NGX Certification (CCSA
NGX).
SQLSoft+ has partnered with SiegeWorks to bring the official Check Point Security
curriculum to the Pacific Northwest. It is the official course for Check Point Certified
Security Expert NGX Certification (CCSEA NGX).
Page 61 of
April 13, 2006
30.
Terms and Conditions SIN 132-51
Terms and Conditions Applicable to Information Technology

(IT) Professional Services (Special Item Number 132-51) and
Electronic Commerce (EC) Services (Special Item Number 132
52)
1.
SCOPE
a.
The prices, terms and conditions stated under Special Item Number 132-51 Information
Technology Professional Services apply exclusively to IT/EC Services within the scope of this
Information Technology Schedule.
b.
The Contractor shall provide services at the Contractors facility and/or at the ordering
activity location, as agreed to by the Contractor and the ordering activity.
2.
PERFORMANCE INCENTIVES
a.
Performance incentives may be agreed upon between the Contractor and the ordering
activity on individual fixed price orders or Blanket Purchase Agreements under this contract in
accordance with this clause.
b.
The ordering activity must establish a maximum performance incentive price for these
services and/or total solutions on individual orders or Blanket Purchase Agreements.
c.
Incentives should be designed to relate results achieved by the contractor to specified
targets. To the maximum extent practicable, ordering activities shall consider establishing
incentives where performance is critical to the ordering activitys mission and incentives are
likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.
3.
ORDER
a.
Agencies may use written orders, EDI orders, blanket purchase agreements, individual
purchase orders, or task orders for ordering services under this contract. Blanket Purchase
Agreements shall not extend beyond the end of the contract period; all services and delivery shall
be made and the contract terms and conditions shall continue in effect until the completion of the
order. Orders for tasks which extend beyond the fiscal year for which funds are available shall
include FAR 52.232-19 (Deviation May 2003) Availability of Funds for the Next Fiscal Year.
The purchase order shall specify the availability of funds and the period for which funds are
available.
b.
All task orders are subject to the terms and conditions of the contract. In the event of
conflict between a task order and the contract, the contract will take precedence.
4.
PERFORMANCE OF SERVICES
a.
The Contractor shall commence performance of services on the date agreed to by the
Contractor and the ordering activity.
b.
The Contractor agrees to render services only during normal working hours, unless
otherwise agreed to by the Contractor and the ordering activity.
Page 62 of
April 13, 2006
c.
The ordering activity should include the criteria for satisfactory completion for each task
in the Statement of Work or Delivery Order. Services shall be completed in a good and
workmanlike manner.
d.
Any Contractor travel required in the performance of IT Services must comply with the
Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the
travel is performed. Established Federal Government per diem rates will apply to all Contractor
travel. Contractors cannot use GSA city pair contracts.
5.
STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)
(a)
The Contracting Officer may, at any time, by written order to the Contractor, require the
Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days
after the order is delivered to the Contractor, and for any further period to which the parties may
agree. The order shall be specifically identified as a stop-work order issued under this clause.
Upon receipt of the order, the Contractor shall immediately comply with its terms and take all
reasonable steps to minimize the incurrence of costs allocable to the work covered by the order
during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to
the Contractor, or within any extension of that period to which the parties shall have agreed, the
Contracting Officer shall either(1)
Cancel the stop-work order; or
(2)
Terminate the work covered by the order as provided in the Default, or the Termination
for Convenience of the Government, clause of this contract.
(b)
If a stop-work order issued under this clause is canceled or the period of the order or any
extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make
an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall
be modified, in writing, accordingly, if(1)
The stop-work order results in an increase in the time required for, or in the Contractor's
cost properly allocable to, the performance of any part of this contract; and
(2)
The Contractor asserts its right to the adjustment within 30 days after the end of the
period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the
action, the Contracting Officer may receive and act upon the claim submitted at any time before
final payment under this contract.
(c)
If a stop-work order is not canceled and the work covered by the order is terminated for
the convenience of the Government, the Contracting Officer shall allow reasonable costs
resulting from the stop-work order in arriving at the termination settlement.
(d)
If a stop-work order is not canceled and the work covered by the order is terminated for
default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable
costs resulting from the stop-work order.
Page 63 of
April 13, 2006
6.
INSPECTION OF SERVICES
The Inspection of ServicesFixed Price (AUG 1996) (Deviation May 2003) clause at FAR
52.246-4 applies to firm-fixed price orders placed under this contract. The Inspection
Time-and-Materials and Labor-Hour (JAN 1986) (Deviation May 2003) clause at FAR 52.2466 applies to time-and-materials and labor-hour orders placed under this contract.
7.
RESPONSIBILITIES OF THE CONTRACTOR
The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or
otherwise) covering work of this character. If the end product of a task order is software, then
FAR 52.227-14 (Deviation May 2003) Rights in Data General, may apply.
8.
RESPONSIBILITIES OF THE ORDERING ACTIVITY
Subject to security regulations, the ordering activity shall permit Contractor access to all facilities
necessary to perform the requisite IT Services.
9.
INDEPENDENT CONTRACTOR
All IT Services performed by the Contractor under the terms of this contract shall be as an
independent Contractor, and not as an agent or employee of the ordering activity.
10.
ORGANIZATIONAL CONFLICTS OF INTEREST
a.
Definitions.
Contractor means the person, firm, unincorporated association, joint venture, partnership, or
corporation that is a party to this contract.
Contractor and its affiliates and Contractor or its affiliates refers to the Contractor, its chief
executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants
and any joint venture involving the Contractor, any entity into or with which the Contractor
subsequently merges or affiliates, or any other successor or assignee of the Contractor.
An Organizational conflict of interest exists when the nature of the work to be performed under
a proposed ordering activity contract, without some restriction on ordering activities by the
Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the
Contractor or its affiliates or (ii) impair the Contractors or its affiliates objectivity in performing
contract work.
b.
To avoid an organizational or financial conflict of interest and to avoid prejudicing the
best interests of the ordering activity, ordering activities may place restrictions on the
Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier
when placing orders against schedule contracts. Such restrictions shall be consistent with FAR
9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest
that might otherwise exist in situations related to individual orders placed against the schedule
contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.
Page 64 of
April 13, 2006
11.
INVOICES
The Contractor, upon completion of the work ordered, shall submit invoices for IT services.
Progress payments may be authorized by the ordering activity on individual orders if appropriate.
Progress payments shall be based upon completion of defined milestones or interim products.
Invoices shall be submitted monthly for recurring services performed during the preceding
month.
12.
PAYMENTS
For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of
proper invoices or vouchers, the prices stipulated in this contract for service rendered and
accepted. Progress payments shall be made only when authorized by the order. For
time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at
FAR 52.232-7 (DEC 2002), (Alternate II Feb 2002) (Deviation May 2003) applies to
time-and-materials orders placed under this contract. For labor-hour orders, the Payment under
Time-and-Materials and Labor-Hour Contracts at FAR 52.232-7 (DEC 2002), (Alternate II Feb
2002) (Deviation May 2003)) applies to labor-hour orders placed under this contract.
13.
RESUMES
Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon
request.
14.
INCIDENTAL SUPPORT COSTS
Incidental support costs are available outside the scope of this contract. The costs will be
negotiated separately with the ordering activity in accordance with the guidelines set forth in the
FAR.
15.
APPROVAL OF SUBCONTRACTS
The ordering activity may require that the Contractor receive, from the ordering activity's
Contracting Officer, written consent before placing any subcontract for furnishing any of the
work called for in a task order.
16.
DESCRIPTION OF IT SERVICES AND PRICING
a.
The Contractor shall provide a description of each type of IT Service offered under
Special Item Numbers 132-51. IT Services should be presented in the same manner as the
Contractor sells to its commercial and other ordering activity customers. If the Contractor is
proposing hourly rates, a description of all corresponding commercial job titles (labor categories)
for those individuals who will perform the service should be provided.
b.
Pricing for all IT Services shall be in accordance with the Contractors customary
commercial practices; e.g., hourly rates, monthly rates, term rates, and/or fixed prices.
Page 65 of
April 13, 2006
31.
Pricing for SIN 132-51
Hourly Billing Rates - Pricing Matrix

Blackhawk is offering 44 labor categories for IT services under
this contract.
Hourly Billing Rate
No.
1
Optio Optio Optio Optio Optio

n
n
n
n
n
Year
Year
Year
Year
Year
1
2
3
4
5
Resource
or Labor
Category
Program
Manager
$141.
00
$145.
23
$149.
59
$154.
07
$158.
70
Sr. Project
Manager
Project
Manager
$125.
00
$115.
00
$128.
75
$118.
45
$132.
61
$122.
00
$136.
59
$125.
66
$140.
69
$129.
43
Sr. Technical
Architect
$140.
00
$144.
20
$148.
53
$152.
98
$157.
57
Technical
Architect
Lead
Developer
Web
Sr.
Developer
Web
Developer
Web
Lead
Developer
Java
Sr.
Developer
Java
$120.
00
$123.
60
$127.
31
$131.
13
$135.
06
$105.
00
$108.
15
$111.
39
$114.
74
$118.
18
$90.0
0
$75.0
0
$92.7
0
$77.2
5
$95.4
8
$79.5
7
$98.3
5
$81.9
5
$101.
30
$84.4
1
$120.
00
$123.
60
$127.
31
$131.
13
$135.
06
$103.
00
$106.
09
$109.
27
$112.
55
$115.
93
Developer
Java
$85.0
0
$87.5
5
$90.1
8
$92.8
8
$95.6
7
2
3
6
7
8
9
10
11
Page 66 of
April 13, 2006
Hourly Billing Rate
No.
12
Resource
or Labor
Category
Lead
Developer MF/CS
Sr.
Developer
MF/CS

n
n
n
n
n
Year
Year
Year
Year
Year
1
2
3
4
5
$95.0
0
$97.8
5
$100.
79
$103.
81
$106.
92
$80.0
0
$82.4
0
$84.8
7
$87.4
2
$90.0
4
$65.0
0
$95.0
0
$110.
00
$66.9
5
$97.8
5
$113.
30
$68.9
6
$100.
79
$116.
70
$71.0
3
$103.
81
$120.
20
$73.1
6
$106.
92
$123.
81
Tester
$105.
00
$80.0
0
$60.0
0
$108.
15
$82.4
0
$61.8
0
$111.
39
$84.8
7
$63.6
5
$114.
74
$87.4
2
$65.5
6
$118.
18
$90.0
4
$67.5
3
23
Sr. Technical
Writer
Technical
Writer
Field
Engineer I
Field
Engineer II
$75.0
0
$60.0
0
$42.0
0
$51.0
0
$77.2
5
$61.8
0
$43.2
6
$52.5
3
$79.5
7
$63.6
5
$44.5
6
$54.1
1
$81.9
5
$65.5
6
$45.8
9
$55.7
3
$84.4
1
$67.5
3
$47.2
7
$57.4
0
24
Field
Engineer III
$63.0
0
$64.8
9
$66.8
4
$68.8
4
$70.9
1
25
Field
Engineer IV
$65.0
0
$66.9
5
$68.9
6
$71.0
3
$73.1
6
26
Field
Engineering
Supervisor
$69.0
0
$71.0
7
$73.2
0
$75.4
0
$77.6
6
13
14
Developer
MF/CS
15
16
17
18
DBA
DBA
Oracle
Sr. Business
Analyst
Business
Analyst
19
20
21
22
Page 67 of
April 13, 2006
Hourly Billing Rate

n
n
n
n
n
Year
Year
Year
Year
Year
1
2
3
4
5
31
Resource
or Labor
Category
Communicat
ions
Engineer I
Communicat
ions
Engineer II
Communicat
ions
Engineer III
Communicat
ions
Engineering
Supervisor
CAD
Operator
32
PC Support
Technician 0
$35.0
0
$36.0
5
$37.1
3
$38.2
5
$39.3
9
33
PC Support
Technician 1
$39.0
0
$40.1
7
$41.3
8
$42.6
2
$43.8
9
$55.0
0
$56.6
5
$58.3
5
$60.1
0
$61.9
0
35
PC Support
Technician 2
Jr.
Deployment
Manager
$60.0
0
$61.8
0
$63.6
5
$65.5
6
$67.5
3
36
Deployment
Coordinator
$50.0
0
$51.5
0
$53.0
5
$54.6
4
$56.2
8
$75.0
0
$77.2
5
$79.5
7
$81.9
5
$84.4
1
38
Deployment
Manager
Sr.
Deployment
Manager
$95.0
0
$97.8
5
$100.
79
$103.
81
$106.
92
39
Network
Engineer
$90.0
0
$92.7
0
$95.4
8
$98.3
5
$101.
30
No.
27
28
29
30
34
37
$35.0
0
$36.0
5
$37.1
3
$38.2
5
$39.3
9
$62.0
0
$63.8
6
$65.7
8
$67.7
5
$69.7
8
$64.0
0
$65.9
2
$67.9
0
$69.9
3
$72.0
3
$70.0
0
$50.0
0
$72.1
0
$51.5
0
$74.2
6
$53.0
5
$76.4
9
$54.6
4
$78.7
9
$56.2
8
Page 68 of
April 13, 2006
Hourly Billing Rate
No.
40
41
42
Resource
or Labor
Category
Network
Technician
Sr.
Instructor
43
Instructor
Sr. Content
Dev
Specialist
44
Content Dev
Specialist

n
n
n
n
n
Year
Year
Year
Year
Year
1
2
3
4
5
$45.0
0
$175.
00
$90.0
0
$46.3
5
$180.
25
$92.7
0
$47.7
4
$185.
66
$95.4
8
$49.1
7
$191.
23
$98.3
5
$50.6
5
$196.
96
$101.
30
$145.
00
$149.
35
$153.
83
$158.
45
$163.
20
$87.0
0
$89.6
1
$92.3
0
$95.0
7
$97.9
2
Page 69 of
April 13, 2006
Job Descriptions
Blackhawk has provided detailed descriptions of IT/EC services
being offered below:
1. PROGRAM MANAGER
Qualifications: Seven years of software engineering or related
experience with five years of experience in large-scale systems
in software design and/or development. Demonstrated ability
in managing projects similar in scope and complexity to the
project requirement. Requires competence and experience in
human resource management, problem solving, and quality
assurance techniques. Also requires excellent communication
skills, both written and verbal. Minimum Education: BS in
Computer Science, Information Systems, Mathematics,
Engineering, related degree or an additional three to five years
of relevant experience.
Major Functions: Responsible for coordinating, defining,
staffing, and managing multiple projects. The Program
Manager works across the business, IS management, Quality
Assurance and Testing, Systems Analyst, Software
Development, and Technical Writing teams to ensure the
delivery of a high quality software application. Primary
technical point of contact for Project Managers and various
technical personnel on project. Develops project schedules,
coordinates project status meetings, manages resources in all
phases of software development lifecycle. Works with the
project business owner to oversee delivery performance,
ensure delivery quality and report schedule, cost, and
execution performance.
2. SR. PROJECT MANAGER
Qualifications: Five years of software engineering or related
experience with three years of experience in large-scale
systems in software design and/or development. Demonstrated
ability in managing projects similar in scope and complexity to
the project requirement. Requires competence and experience
in human resource management, problem solving, and quality
Page 70 of
April 13, 2006

staffing, and managing one or multiple projects. The Project
technical point of contact with Program Manager and various
3. PROJECT MANAGER
Qualifications: Three years of software engineering or related
experience with one year of experience in large-scale systems
in software design and/or development. Demonstrated ability
in managing projects similar in scope and complexity to the
project requirement. Requires competence and experience in
human resource management, problem solving, and quality
staffing, and managing one or multiple projects. The Project
technical point of contact with Program Manager and various
Page 71 of
April 13, 2006
4. SR. TECHNICAL ARCHITECT

Qualifications: Eight years of systems analysis or programming
experience, including four years in the areas of developing
systems requirements and design specifications; two years of
experience in project management/ task leader positions in
development or implementation. Minimum Education: BS in
Major Functions: Applies, as appropriate, activity and data
modeling, transaction/workflow analysis, internal control and
risk analysis and modern business methods, and performance
measurement techniques. Provides technical direction to
personnel performing systems analysis and system/ subsystem
development tasks. Coordinates and performs logical and
physical systems design. Reviews and prepares system
documents and specifications. Prepares reports, studies, and
documentation, delivers presentations, and participates in
meetings.
5. TECHNICAL ARCHITECT
Qualifications: Five years of systems analysis or programming
experience, including two years in the areas of developing
information systems. Minimum Education: BS in Computer
Science, Information Systems, Mathematics, Engineering,
related degree or an additional three to five years of relevant
experience.
Major Functions: Applies, as appropriate, business process
improvement practices to re-engineer methodologies,
principles, and business process modernization projects.
Coordinates and performs logical and physical systems design.
Reviews and prepares system documents and specifications.
Prepares reports, studies, and documentation, delivers
presentations, and participates in meetings.
6. LEAD DEVELOPER - WEB
Qualifications: A minimum of four years experience in software
design, development, installation, integration, evaluation,
enhancement, maintenance, testing, or problem diagnosis/
resolution with a focus in Web technologies. Minimum
Education: BS in Computer Science, Information Systems,
Page 72 of
April 13, 2006
Mathematics, Engineering, related degree or an additional

three to five years of relevant experience.
Major Functions: Performs requirement analysis, software
design, development, installation, testing and maintenance for
application system components for large-scale and distributed
systems. Performs operating system, and/ or product
evaluation, integration, testing, and problem diagnosis/
resolution. Provides technical leadership, reviews work
products, and makes technical recommendations, as needed,
for changes in the supported technical architecture. All major
functions are associated with and support Web technologies.
7. SR. DEVELOPER -WEB
Qualifications: A minimum of two years experience in software
Mathematics, Engineering or an additional four years of work
experience in one of these disciplines.
Major Functions: Supports the project team in performing
requirements analysis, software design, development,
installation, testing, and maintenance for application system
components for software systems. All major functions are
associated with and support Web technologies.
8. DEVELOPER - WEB
Qualifications: Minimal experience in software design,
development, installation, integration, evaluation,
Mathematics, Engineering or an additional four years of work
experience in one of these disciplines.
components for software systems. All major functions are
associated with and support Web technologies.
9. LEAD DEVELOPER - JAVA
Page 73 of
April 13, 2006

resolution with a focus in Java. Minimum Education: BS in
for changes in the supported technical architecture. Major
functions also include working in an object oriented
environment.
10. SR. DEVELOPER - JAVA
Engineering or an additional four years of work experience in
one of these disciplines.

components for software systems. Major functions also include
working in an object oriented environment.
11. DEVELOPER - JAVA
Engineering or an additional four years of work experience in
one of these disciplines.
Page 74 of
April 13, 2006

components for software systems. Major functions also include
working in an object oriented environment.
12. LEAD DEVELOPER MF/CS
resolution. Minimum Education: BS in Computer Science,
Information Systems, Mathematics, Engineering, related
degree or an additional three to five years of relevant
experience.
for changes in the supported technical architecture.
13. SR. DEVELOPER MF/CS
Information Systems, Mathematics, Engineering or an
additional four years of work experience in one of these
disciplines.
components for software systems.
14. DEVELOPER MF/CS
Information Systems, Mathematics, Engineering or an
Page 75 of
April 13, 2006
additional four years of work experience in one of these

disciplines.
components for software systems.
15. DATA BASE ADMINISTRATOR
Qualifications: Minimal two years experience in relational
database design and database administration. Minimum
Mathematics, Engineering, related degree or an additional
three to five years of relevant experience.
Major Functions: Provides technical expertise in the use of flat
file and Database Management Systems (DBMS)/ Relational
Database Management Systems (RDMS). Evaluates and
recommends available DBMS or products to customer
requirements. Defines organization and indexing methods for
specific application databases. Works closely with customer
security specialists to define required security procedures for
backup and recovery and to control access to the data.
Monitors and fine-tunes databases performance.
16. DATA BASE ADMINISTRATOR - ORACLE
Qualifications: Minimal two years experience in relational
database design and database administration with a focus in
Oracle. Minimum Education: BS in Computer Science,
Information Systems, Mathematics, Engineering, related
degree or an additional three to five years of relevant
experience.
Major Functions: Provides technical expertise in the use of flat
file and Database Management Systems (DBMS)/ Relational
Database Management Systems (RDMS). Evaluates and
recommends available DBMS or products to customer
requirements. Defines organization and indexing methods for
specific application databases. Works closely with customer
security specialists to define required security procedures for
backup and recovery and to control access to the data.
Monitors and fine-tunes databases performance.
17. SR. BUSINESS ANALYST
Page 76 of
April 13, 2006
Qualifications: A minimum of three years experience on

information systems projects involving planning and
performing studies and analyses of functional requirements and
the derivation of automated processes that satisfy application
requirements. Minimum Education: BS in Computer Science,
Information Systems, Business Administration, related degree
or an additional three to five years of relevant experience.
Major Functions: Develops and prepares computer systems
requirements and develops procedures to process data.
Analyzes functional problems and determines techniques and
requirements most feasible for processing the data. Prepares
definition of functional problems and makes recommendations
for equipment and/ or software to resolve the problems.
Develops analytical reports or other products.
18. BUSINESS ANALYST
Qualifications: Minimal experience on information systems
projects involving planning and performing studies and
analyses of functional requirements and the derivation of
automated processes that satisfy application requirements.
Minimum Education: BS in Computer Science, Information
Systems, Business Administration, related degree or an
additional three to five years of relevant experience.
Major Functions: Supports the project team in analyzing
functional problems most feasible for processing the data.
Supports in the preparation of definitions of functional
problems. Supports in the development of analytical reports or
other products.
19. TESTER
Qualifications: Minimum of two years of software testing
experience. General understanding of the Software
Development Lifecycle. Minimum Education: BS in Computer
Science, Information Systems, Mathematics, Engineering,
related degree or an additional three to five years of relevant
experience.
Major Functions: Involved within the Software Development
Lifecycle to test software applications and ensure that they
meet specifications. The software tester reports to and
receives guidance and assignments from either a team leader
or a project manager. Involved in the design, development, and
Page 77 of
April 13, 2006
execution of test cases, test plans, test reports, test schedules

and procedures.
20. TECHNICAL WRITER
Qualifications: A minimum of two years experience in technical
writing for computer systems including user documentation
(draft through final document preparation). Minimum
Education: BA or BS in English, Journalism, a related degree or
an additional four years of work experience in one of these
disciplines.
Major Functions: Assist project teams in collecting and
organizing information required for preparation of user
manuals, training materials, installation guides, proposals, and
reports. Edits functional descriptions, system specifications,
user manuals, special reports, or any other deliverables and
documents. Ensure that all documentation is in compliance
with customer documentation requirements. Verify typed
manuscripts for omission of materials, typing errors, and
adherence to documentation standards.
21. TECHNICAL WRITER
Qualifications: Minimal experience in technical writing for
computer systems including user documentation (draft through
final document preparation). Minimum Education: BA or BS in
English, Journalism, a related degree or an additional four
years of work experience in one of these disciplines.
Major Functions: Assist project teams in collecting and
organizing information required for preparation of user
manuals, training materials, installation guides, proposals, and
reports. Edits functional descriptions, system specifications,
user manuals, special reports, or any other deliverables and
documents. Ensure that all documentation is in compliance
with customer documentation requirements. Verify typed
manuscripts for omission of materials, typing errors, and
adherence to documentation standards.
22. Field Engineer I
Qualifications: Candidate shall posses some technical
experience in telephony and/or networking (installation,
maintenance, testing, etc.), a technical diploma and/or military
experience. Candidate must have basic computer skills and be
familiar with Microsoft Word and Microsoft Excel and
Page 78 of
April 13, 2006
knowledge in reading blueprints or specifications. 6 months to

one year hands on experience. High School diploma required or
GED equivalent.
Major Functions: Write basic detailed engineering specs. Assist
in the copying and marking of basic engineering drawings.
Type formatted material lists created by upper level engineers.
Interprets general information provided by the site survey and
inputs that information into the engineering spec template.
23. Field Engineer II
Qualifications: Candidate must have strong technical,
organizational and communication skills (both written and
verbal). Candidate should be capable of reporting the progress
of projects for which he/she is responsible. Candidate should
have strong problem solving capabilities, strong analytical
skills, be flexible and able to handle multiple tasks
concurrently. Candidate should have at least 2 years of
engineering experience or 5 years of experience in telephony
and/or networking. High School diploma required or GED
equivalent.
Major Functions: Write detailed engineering specs to customer
standards using information provided by site survey. Evaluate,
select, and apply standard engineering techniques, procedures,
and criteria independently. Oversee and coordinate the work of
aides or drafters. Assist with site surveys in the collection of
data from the field.
24. Field Engineer III
Qualifications: Meets qualifications of an Engineer II.
Candidate must have very strong technical, organizational and
communication skills (both written and verbal). Candidate
should have strong problem solving capabilities, strong
analytical skills, be flexible and able to handle multiple tasks
concurrently. Candidate must have a solid grasp of the
fundamentals of telephony and/or networking. Requires 4 years
of combined Telecom experience. Must have specific
engineering experience with a major telecommunications
company. High School diploma required or GED equivalent.
Major Functions: Write detailed engineering specs to customer
standards using information provided by site survey. Perform
detailed site surveys. Create a detailed Installation material
Page 79 of
April 13, 2006
list. Responsible for final quality review of detail engineering

specs and drawings and instruction on how to make
corrections. Work unsupervised and assists the Team Lead in
the responsibility for time management of others in their group.
25. Field Engineer IV
Qualifications: Candidate must have very strong technical,
verbal). Candidate should have strong problem solving
capabilities, strong analytical skills, be flexible and able to
handle multiple tasks concurrently. Candidate must have
extensive equipment knowledge of a broad range of devices
used in telecommunications networks as well as familiarity with
equipment design principles and standard equipment
methodologies. Candidate must have mastered the
fundamentals of telephony and materials required for
installation of equipment. Must be familiar with RBOC, CLEC,
ILEC, and LEC standards as well as either the TP76400,
GR1275 or related document. Must have 10+ years
experience in telephony or 5 years of field engineering
experience. Proficient in Microsoft Word, Microsoft Excel and
Microsoft Project and familiar with E-mail and some CAD
program. High School diploma required or GED equivalent.
Major Functions: Write, review, and interpret technical
specifications or RFQs that identify customer needs or
capabilities. Develop work schedules and making
recommendations on staffing levels. Assist other engineers to
identify appropriate references or resources. Work as a
technical consultant with customer management to assess
customer needs. Perform site surveys and train other engineers
on creating detailed material lists Report potential problems
and suggest solutions.
26. Field Engineering Supervisor
verbal). Candidate should be capable of reporting the progress
of projects for which he/she is responsible. Candidate should
have strong problem solving capabilities, strong analytical
skills, be flexible and able to handle multiple tasks
concurrently. Candidate is required to have professional
experience (preferably in management) or 2 years with
TEKsystems. Must be familiar with RBOC, CLEC, ILEC, and
Page 80 of
April 13, 2006
LEC standards. Requires 4 years of engineering experience or

7 years of prior Telecom experience. Proficient in Microsoft
Office Suite and Microsoft Project. High School diploma
required or GED equivalent.
Major Functions: Keep workload distributed accordingly for
maximum group efficiency. Routinely interface with customer
about project issues. Verify that project schedules are being
updated accordingly. Provide input on staffing issues including
new employee interviews. Assist team leads to identify
appropriate references or resources for technical assignments.
Recommend techniques and approaches to other engineers by
coaching teams. Maintain an industry knowledge base.
27. Communications Engineer I
Qualifications: Candidate must have strong organizational and
should have strong problem solving capabilities, strong
analytical skills, be flexible and able to handle multiple tasks
concurrently. Candidate must possess some computer skills.
Candidate shall posses some technical experience in telephony
and/or networking (installation, maintenance, testing, etc.), a
technical diploma and/or military experience. 0-1 years
experience. High School diploma required or GED equivalent.
Major Functions: Assist Senior Engineer with permit
requirements, preparing material lists and project stakeouts.
Assist in locating customer active duct, fiber cables and other
facilities. Assist in the location and measurement of facilities
for the marking of drawings.
28. Communications Engineer II
Qualifications: Meets qualifications of Engineer I. Candidate
must have strong technical, organizational and communication
skills (both written and verbal). Candidate should have strong
problem solving capabilities, strong analytical skills, be flexible
and able to handle multiple tasks concurrently. Candidate
should have a grasp of the communications engineering
process and be able to handle certain tasks unsupervised. 1-2
years of experience. High School diploma required or GED
equivalent.
Major Functions: Create and develop detailed planning and
engineering drawings for the construction of outside plant fiber
Page 81 of
April 13, 2006
and copper cables. Assist with design issues including bridge

attachments minor water crossings, road bores, etc. Assist
Lead Engineer with permit requirements, preparing material
lists, stake outs and compiling contract quantities, participating
in customer planning meetings and other activities.
29. Communications Engineer III
Qualifications: Meets qualifications of Engineer II. Candidate
must have strong technical, organizational and communication
skills (both written and verbal). Candidate should have strong
problem solving capabilities, strong analytical skills, be flexible
and able to handle multiple tasks concurrently. Candidate
should have a grasp of the communications engineering
process and be able to handle tasks unsupervised. Extensive
knowledge in at least one communications system. 2-3 years of
experience. High School diploma required or GED equivalent.
Major Functions: Create and develop detailed planning and
engineering drawings for the construction of outside plant fiber
and copper cables. Assist with design issues including bridge
attachments minor water crossings, road bores, etc. Assist
Lead Engineer with permit requirements, preparing material
lists, stake outs and compiling contract quantities, participating
in customer planning meetings and other activities.
30. Communications Engineering Supervisor
verbal). Candidate should have strong problem solving
capabilities, strong analytical skills, be flexible and able to
handle multiple tasks concurrently. Candidate is required to
have professional experience (preferably in management) or 2
years with TEKsystems. Must be very organized, self-motivated,
self-disciplined and possess interpersonal and team skills. Must
be familiar with RBOC, CLEC, ILEC, and LEC standards.
Requires 4 years of engineering experience. Proficient in
Microsoft Office Suite and Microsoft Project. Ability to interact
with internal departments, vendors, and customers is a must.
High School diploma required or GED equivalent.
Major Functions: Interface with installation supervisors. Keep
workload distributed accordingly for maximum group efficiency.
Routinely interface with customer about project issues. Verify
that project schedules are being updated accordingly. Provide
Page 82 of
April 13, 2006
input on staffing issues including new employee interviews.

Assist team leads to identify appropriate references or
resources for technical assignments. Recommend techniques
and approaches to other engineers by coaching teams.
Maintain an industry knowledge base. Responsible for
providing training for engineers.
31. CAD Operator
Qualifications: Candidate must have strong organizational and
should have 1-2 years of CAD experience or equivalent
schooling preferred. Candidate should have strong computer
skills and be able to handle multiple tasks concurrently. Must
have exceptional people skills and be willing to work closely
with others in a team environment High School diploma
required or GED equivalent.
Major Functions: Interpret engineering redlined drawings and
input that information into electronic form. Work hand in hand
with the engineer to assure drawings match original
engineering plan. Provide input to engineer on discrepancies
found between original engineering design and existing cable
layout.
32. PC Support Technician 0

Qualifications: 6 months to 1 year of experience in the software
and hardware industry. Demonstrates competent troubleshooting skills in multiple desktop environments. Basic problem
recognition on common desktop applications and operating
systems. Strong customer service attributes. Strong oral and
written communications skills. High School Diploma required.
Major Functions: Basic desktop configuration and installation.
Performs tasks in relatively pre-determined job scope capacity.
Performs troubleshooting, repair and maintenance of hardware
and software systems. Supports PCs in multiple operating
systems environment. Repairs or maintains printers and other
related peripherals.
Qualifications: 1 to 2 years of experience in the software and
hardware industry. Experience with Desktop builds, installation
Page 83 of
April 13, 2006
and/or configuration of hardware and software, imaging

software, and email platforms. May exhibit low level network
experience (Novell, OS/2, LAN Server, etc.) but is not certified.
Experience in diagnosing and troubleshooting various
operating systems. Ability to present structured ideas and
procedures with a broader business knowledge than PC
Technician 0. Requires an Associate's degree in Computer
Science or related field, or additional 2 years technical training
equivalent experience.
Major Functions: Provides service and preventive maintenance
on element exchange/baseline products such as terminals,
printers, personal computers, and other related peripherals.
Assists and instructs customer on use of assigned equipment.
Performs Desktop installations and de-installations, hardware
and software installations and configurations. Provides phone
and in-person support to users in the areas of e-mail,
directories, standard Windows desktop applications, and
custom-developed applications. Serves as the initial point of
contact for troubleshooting hardware/software, PC, and printer
peripheral problems.
Qualifications: 3+ years of experience in the software and
hardware industry. Demonstrates advanced level of skill in one
or more key technology areas, such as: Network Management,
Router Configuration, Basic LAN/WAN Implementations, Host
Connectivity, TCP/IP and Internet. Experience with Desktop
builds, installation and/or configuration of hardware and
software, imaging software, and email platforms. Knowledge of
LAN design concepts, installation and troubleshooting without
assistance. Excellent customer service skills and oral and
written communication skills. Requires an Associate's degree in
Computer Science or related field, or additional 2 years
technical training equivalent experience.
Major Functions: Ability to work with network design teams
implementing large LAN/WAN network design projects. Provide
service and preventive maintenance on element
exchange/baseline products such as terminals, printers,
personal computers, and other related peripherals. Assists and
instructs customer on use of assigned equipment. Performs
Desktop installations and de-installations, hardware and
software installations and configurations. Diagnoses and fixes
Page 84 of
April 13, 2006
problems with various operating systems and e-mail platforms.

Creates images utilizing System Management Software such as
Ghost.
35. Jr. Deployment Manager
Qualifications: 1-3 years relevant experience working with IT
deployments and asset inventories. Possesses in-depth
knowledge of computer systems and applications. Excellent
knowledge of PCs and standard applications (i.e. MS Office, MS
Project). Experience with SMS installer, Wise Installer, and
batch scripts used to distribute, maintain, and manage current
third party and in-house software, as well as gathering
information about current workstations. Experience in working
collaboratively within a team environment. Bachelors Degree
in Computer Science or a related field or 4 years of additional
related experience.
Major Functions: Manage day-to-day project activities from
pilot phase through implementation, including appropriate
documentation of project activities, customer and peer
relations. Verifies use of customer provided scripts and project
activity times. May supervise technical team and perform
technical deliverable. Responsible for hardware/software
upgrades and installation scheduling and coordination with
various departments.
36. Deployment Coordinator
Qualifications: Possesses good organizational and
communication skills, both written and oral. Able to perform
assigned tasks with minimal direction. Skill in Microsoft
Windows software, including Word, PowerPoint, and Excel.
Minimum Education: Requires an Associate's degree in
Computer Science or related field, or additional 2 years
technical training equivalent experience.
Major Functions: Assembles and distributes timely reports on
behalf of the Project Manager and forwards these reports to
customers designated representative. Responsible for
coordinating all customer paperwork, timecards, expenses, etc.
Responsible for administrative and management support for a
wide range of office functions. Provides administrative support
in the management of personnel, financial, operations, and
technical program. Requires substantial coordination and
interface with other offices.
Page 85 of
April 13, 2006
37. Deployment Manager

Qualifications: Minimum of 3 years of experience as a Project
Manager working with IT deployments and asset inventory
projects. Strong skill in management, communication, planning,
and organization. Effective change management skills and
experience. Bachelors Degree in Computer Science or a
related field or 4 years of additional experience.
Major Functions: Manage IT deployment and asset inventory
projects. Manage project activity within the constraints of
scope, quality, time and cost to deliver specified requirements
and meet customer expectations. Ability to manage multiple
project teams for standard technology within a local area.
Efficient in communicating with the customer to provide timely
project status updates and facilitates all project issues. Ensures
customer satisfaction with projects on schedule and within
budget.
38. Sr. Deployment Manager
Qualifications: Minimum of 5 years of experience as a Project
Manager working with IT deployments and asset inventory
projects. Strong skill in management, communication, planning,
and organization. Effective change management skills and
experience. Bachelors Degree in Computer Science or a
related field or 4 years of additional experience.
Major Functions: Manage IT deployment and asset inventory
projects on a geographically dispersed, technically complex,
national level. Manage project activity within the constraints of
scope, quality, time and cost to deliver specified requirements
and meet customer expectations. Efficient in communicating
with the customer to provide timely project status updates and
facilitates all project issues. Ensures customer satisfaction with
projects on schedule and within budget.
39. Network Engineer
Qualifications: Novell Network Certification, MCSE, CCNA,
MCDBA preferred. Four years of specialized experience (or two
years plus minimum education) in communications including
installation and administration of local and wide area networks
using communications protocols. Administration experience of
multiple UNIX and Novell platforms. Extensive scripting
experience. Experience working on large networks. Minimum
education: BS in Computer Science, Information Systems,
Page 86 of
April 13, 2006
Mathematics, Engineering, and a related field or technical

training equivalent or an additional four years of related work
experience.
Major Functions: Installs, configures and maintains the
operation of the customer's local area network including
backups. Recommends and implements local area network
policies and standards and ensures adherence to security
procedures. Maintains contact with vendors to assist with the
maintenance, service, and/or purchase of the local area
network. May design and optimize network topologies. Modifies
switch, router, and hub configurations to ensure optimum
network performance and appropriate security processes.
Ability to set up and configure Novell Servers and client
connectivity. Manages and controls Internet and Remote dial-in
network access. Has an understanding of Secure Dial-up Point
to Point Protocol.
40. Network Technician
Qualifications: This position requires a minimum of one year of
experience in analysis, design, and installation of local area
networks/wide area networks; and/or analysis, support,
maintenance and installation of communications systems.
Experience with troubleshooting and diagnosing connectivity
issues related to TCP/IP. Associates Degree in Computer
Science, Information Systems, Mathematics, Engineering, and
a related field; technical training equivalent; or an additional
two years of related work experience.
Major Functions: The Network Technician may conduct site
Surveys involving the assessment of current site network
configuration and user requirements. Troubleshoots and
diagnoses problems related to Internetworking, firewalls,
routers, hubs and switches, and network security. May be
responsible for scheduling system outages and routine
maintenance. Installs and configures LAN/WAN equipment.
41. Sr Instructor
Page 87 of
April 13, 2006

42. Instructor
43. Sr. Content Dev Specialist
Qualifications: This position requires a minimum of five years of
experience in content management and development; and/or
analysis, support, and maintenance of content management
systems. Associates Degree in Computer Science, Information
Systems, English, Mathematics, Engineering, and a related
field; technical training equivalent; or an additional two years
of related work experience.
Major Functions: The Content Dev Specialist may conduct site
Surveys involving the assessment of current site content and
user requirements. Typically provides the architecture,
evaluation and oversight of a content development project.
Page 88 of
April 13, 2006
May be responsible for content development, testing,

proofreading, overall design and user functionality.
44. Content Dev Specialist
Qualifications: This position requires a minimum of three years
of experience in content management and development; and/or
analysis, support, and maintenance of content management
systems. Associates Degree in Computer Science, Information
Systems, English, Mathematics, Engineering, and a related
field; technical training equivalent; or an additional two years
of related work experience.
Major Functions: The Content Dev Specialist may conduct site
Surveys involving the assessment of current site content and
user requirements. Troubleshoots and diagnoses problems
related to the management of the content. May be responsible
for content development, testing, proofreading, and routine
maintenance. Installs and configures a content management
system.
Page 89 of
April 13, 2006

Sin 132-51 - Information Technology (It) Professional Services

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AUTHORIZED FEDERAL SUPPLY SERVICE

INFORMATION TECHNOLOGY SCHEDULE PRICELIST

SIN 132-51 - INFORMATION TECHNOLOGY (IT) PROFESSIONAL

IT Facility Operation and Maintenance

Period Covered by Contract:

_Oct 1st, 2007 thru September 30th, 2012____

Pricelist current through Modification #_______, dated ________.

24.PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY

INFORMATION FOR ORDERING ACTIVITIES

SPECIAL NOTICE TO AGENCIES: Small Business Participation

GEOGRAPHIC SCOPE OF CONTRACT:

CONTRACTORS ORDERING ADDRESS AND PAYMENT INFORMATION:

Blackhawk/SQLSoft Consulting Group

April 13, 2006

Contractors are required to accept credit cards for payments

LIABILITY FOR INJURY OR DAMAGE

Small Disadvantaged Business

Block 31: Woman-Owned Small Business - _No_______________

CAGE Code: _4HHL1____________

Blackhawk/SQLSoft Consulting Group

April 13, 2006

SPECIAL ITEM NUMBER

DELIVERY TIME (Days ARO)

Prices shown are NET Prices; Basic Discounts have been

TRADE AGREEMENTS ACT OF 1979, as amended:

STATEMENT CONCERNING AVAILABILITY OF EXPORT PACKING:

The minimum dollar value of orders to be issued is $100_____.

(All dollar amounts are exclusive of any discount for prompt

Blackhawk/SQLSoft Consulting Group

April 13, 2006

Special Item Number 132-8 - Purchase of Equipment

FAR 8.405-2 Ordering procedures for services requiring a statement of work.

Blackhawk/SQLSoft Consulting Group

April 13, 2006

CONTRACTOR TASKS / SPECIAL REQUIREMENTS (C-FSS-370) (NOV 2001)

Blackhawk/SQLSoft Consulting Group

April 13, 2006

CONTRACT ADMINISTRATION FOR ORDERING ACTIVITIES:

PURCHASE OF OPEN MARKET ITEMS

Blackhawk/SQLSoft Consulting Group

April 13, 2006

CONTRACTOR COMMITMENTS, WARRANTIES AND REPRESENTATIONS

Time of delivery/installation quotations for individual orders;

BLANKET PURCHASE AGREEMENTS (BPAs)

CONTRACTOR TEAM ARRANGEMENTS

INSTALLATION, DEINSTALLATION, REINSTALLATION

Blackhawk/SQLSoft Consulting Group

April 13, 2006

SECTION 508 COMPLIANCE.

PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY SCHEDULES.

April 13, 2006

adversely affecting the Government's interest shall not be

Offerors are encouraged to identify within their software items

A payment under this contract to provide a service or deliver an

Blackhawk/SQLSoft Consulting Group

April 13, 2006

Terms and Conditions SIN 132-50

Terms and Conditions Applicable to Training Courses for

CANCELLATION AND RESCHEDULING

Blackhawk/SQLSoft Consulting Group

April 13, 2006

PRICE FOR TRAINING

INVOICES AND PAYMENT

Pricelist current through Modification #_, dated __.