Vocational Education and Training

Training Toolbox Series

Business Cert I, II and III

BSB 10107, 20107, 30107

Classroom Handouts

Mail and Email

Mail and Email

Section 1 Processing Incoming Mail

Incoming Mail
Methods of Receiving Incoming Mail
Processing Incoming Mail

Slide - 04
Slide - 05
Slide - 06

Mail and Email

Reference manual page 7

Incoming mail comes from a wide range of sources including:

C
Customers
t
Suppliers
Advisors
Financial Institutions
Professional bodies
All levels of government

Incoming mail can include:

Customer orders
Payments
Legal documents
Financial documents
Other mail of interest to the company

Incoming mail can be:

Emails
Letters
Parcels
P
l
Advertising material

Mail and Email

Reference manual page 8 - 11

Incoming mail is received or collected in numerous ways

including:

Street delivery
Post boxes or post bags
Australia Post Messenger Service
Couriers
Post office counters
Email

Mail and Email

Reference manual page 12 - 15

Processing incoming mail involves three basic steps:

Sorting mail
Opening mail
Registering mail

Mail and Email