Nicole: Hello, this is Nicole Stagnaro. Can I help you?

Mariano: Hello Nicole, this is Mariano. I have a problem with the instructions.
Nicole: Oh ! Im very sorry about that.Just wait a second. I will transfer the call to the Packaging
Department.They will fix your problem.
Mariano: This will take a long time? Im kind of busy.
Nicole: Absolutely not, just a few minutes. Thank for your patience. Bye !
Mariano: OK. Bye Nicole !
------Facundo: Facundo Vindis, Packaging Department, Can I help you?
Mariano: Hello Facundo, Im Mariano. I have a problem.The instructions are not very clear.They
are very confusing. Like the invoice.
Facundo: Can you give me your client number ,please?
Mariano: Its 478562300.
Facundo: Sorry, Can you repeat it again?
Mariano: PF ! its 478562300
Facundo: Great.Are you Mariano Sampol ?.
Mariano: Yes.
Facundo: We can send you a new invoice and instructions in the next 2 days.
Mariano: Thanks for your help
Facundo: no, thanks for your patience.
Mariano: Bye !
Facundo: Bye !