RESUME

P E R S O N A L D E T A I L S

Full Name : Jyoti Prafulla Suryawanshi

Postal Address : First Floor, Om Raghukul Apt., Thangewadi, Kalyan -
421301.
Date of Birth : 28th October, 1981
Mobile # : (95251) - 2205953, 9867987267
Email Address : sanjyot_28@yahoo.co.in

W O R K E X P E R I E N C E

WNS

Duration : (Jan 2008 – to date)

Designation : Customer Service Associate

My job responsibilities:

Auditing of the fares. Including cross checking of fares with deals received from airlines, as well
fares available on Amadeus & Sabre. Reconstruction of the fares, applying all the fare checks.
Checking Taxes collected and applicable. Aware of process of disputes. Working on exchanges.

MIS, Fare Construction, Cross Verification of Fares, Exchanges/Re-issuance of Tickets, Contract

Execution, Generation of Debit Note, Coordinating with Team Members
For Generation of MIS & Other Administrative Work.

Zero Octa A Kale Group Co.

Duration : (July, 2003 – Jan, 2008)

Designation : Senior Auditor

My job responsibilities:

Worked as Senor Auditor with airline BPO Zero Octa A Kale Group Co.

E D U C A T I O N A L Q U A L I F I C A T I O N

• INTERNATIONAL AIR TRANSPORT ASSOCIATION'S.

(IATA) Certificate Course in 2003.

• Bachelor of Commerce (2002)

From Mumbai University.
 • H.S.C. (1999)
From Maharashtra State Board.

• S.S.C. (1997)
From Maharashtra State Board.

Other Qualifications:

• Certificate course in GERMAN

In March 2000.

• Typing 40 W.P.M.

• Basic Computer Knowledge.