AIR INDIA SERVICE

ISSUES

Presenter:
Ajay Prakash
AGM, Personnel

Contents
Introduction to the case
Aftermath
In Flight AI 121..
Analysis
Immediate suggestions
Future Recommendations

Introduction to the case

AI-121 from IGI to Frankfurt on June 1, 2014
All lavatories clogged
Flight returned to IGI after 3 hours
Alternate flight could not be arranged

Aftermath
Passengers in utmost discomfort
Flight plans went awry
Wastage of fuel on the 3 hour round-trip
Bad publicity for the airline

In Flight AI 121..
Clogging toilets with anything and everything
Flushes were unserviceable
Repeated incidents of the same kind

Analysis
Objectionable passenger habits
Lack of sanitation awareness
Inspection standards
Lack of proper training to cleaning staff

Immediate suggestions
Awareness procedures for passengers
Regular disposal of waste material
Increased frequency of sanitary inspection

Future Recommendations
Hiring of on-board cleaning staff
Adequate training on waste disposal
More sophisticated cleaning equipment
Stricter guidelines for maintenance staff

Thank You