Business Analyst Resume

Senior Business Analyst

Atlanta, GA
Please email your requirements to karuna@premieritsolns.com/ 972767-6869
RESUME OF SULAKSHANA
7+ years of IT experience as a Business Analyst in deployment of webbased, Client-Server applications, developing business processes and
system solutions for Banking and Financial Industries for various
projects from conceptualization to implementation.
Excellent technical writing skills to create Business Requirements
Document (BRD), Functional Specifications Document (FSD),
Nonfunctional Requirements Document and Use Cases Specifications.
Strong process modeling using UML (Use Cases, Sequence Diagrams,
Activity Diagrams, etc.)
Strong in writing SQL queries and reporting the results to the business
team.
Strong Requirement Traceability Matrix mapping.
Excellent Team player to work in conjunction with testers (QA),
developers and other team members in validation and testing of complex
project scenarios and in the maintenance of Quality Standards of
projects.
Experience with Web Development E commerce projects.
Excellent conceptual and working knowledge of System Development
Life Cycle, RUP, OO Models and UML Methodologies.
Fluent in a broad range of technologies, including business process
tools such as MS Project, Excel, Access, Visio.
Experience working in CMMI, ITIL and Six Sigma methodologies.
Have experience with various defect tracking tools: Quality Center,
ClearQuest.
Experience in Requirement Analysis, JAD sessions, Business and
Systems reviews and working sessions to understand the requirements

and system design.

Strong database integration experience. Worked on analyzing data
needs, identifying relational databases and coordinating the modeling.
Well versed in Requirements/Change Management, Impact Analysis
and Gap Analysis.
Interviewed SMEs and Stakeholders to get a better understanding of
client business processes and gather business requirements.
Strong Analytical and Problem Solving skills, Multi-Tasking abilities,
with proven experience in utilizing people and process knowledge to
assist enterprises in making critical decision.

Work Experience

Senior Business Analyst

PayPal
La Vista, NE
August 2011 to Present
PayPal is a global e-Commerce business allowing payments and money
transfers to be made through the internet. Online money transfers serve
as electronic alternatives to paying with traditional paper methods, such
as checks and money orders.
Responsibilities
Developed a Root Cause Analysis report using MS Office.
Became well - Versed in Root Cause Analysis Characterization of
Incident Reports.
Ensured integrity of incident data thru Weekly scrubbing session.
Prepared Data for Weekly Operations Meeting using IT Metrics Values.
Actively participated in daily meetings and discussed about the SEV
calls and Action Items.
Actively participated in International Maintenance Meeting.
Assisted Call Managers with overall management of SEV calls to
ensure resources are properly engaged and incident resolution is
occurring.
Created on - call escalation tickets using Remedy.

 Conducted weekly scrubbing sessions to finalize the impacts and root

cause, group responsible and any other information supposed to go on
reports or SEVS.
Reported weekly system performance metrics (R3).
Created, maintained and evolved documentation for change
management process.
Documented the SEV calls after every meeting.
Actively participated in Domestic Maintenance Meeting.
Updated Weekly Operational report on OneNote tool.
Updated the Root Cause Analysis report every week on ITSEV.
Used Remedy tool for Root Cause Analysis.
Environment: PSERV, Remedy, Tech Events, Create Resolution Report
Tool, IT Metrics, MS - Office, SQL, Windows.

Secretary of Nevada State

Carson, NV
December 2010 to June 2011
Senior Business Analyst
Secretary of Nevada State regulates the state's securities industry,
enforces securities law and enforces state and federal election laws.
Develop business requirements, specification documents, process flows
and templates for different divisions of Commercial Recording. This
division of Commercial Recordings is responsible for receiving and
distributing all agency mail. Mail received is from business entities, law
firms, registered agents, government agencies, and the general public
and arrives in various ways including USPS, FedEx, UPS, DHL, faxes,
email, and over the counter.
Responsibilities
Developed a project plan using Microsoft Project based on details
contained in the HL BRS and also a project plan to schedule and assign
work and manage the project.
Worked closely with project managers, business users to formalize a
business idea and define requirements.
Interacted with the business users and division supervisors to gather
the requirements.
Gathered requirements for building a current business process that

hosted day to day trading activities of various commercial recordings

divisions.
Developed functional documents like Mail and Receipting, New Filings,
Status and Copies business requirement specifications.
Analyze gathered requirements data, verify requirements and create
business requirement specifications (BRS).
Created process flow diagrams using Visio.
Conducted JAD and brain storming sessions with the business users
and stakeholders.
Conducted meetings with all the division supervisors to ensure that all
the requirements are met.
Implemented the approved suggestions and modified the current
process flows.
Created Requirement Traceability Matrix to make sure the current
project requirements are being met.
Developed test cases and participated in UAT (User Acceptance
Testing).
Environment: Test Cases, JAD, Quality Center, SQL, XML, FTP, MSOffice, Windows, Rational Rose, FileNet, MicroFiche, Windows, Visio.

Senior Business Analyst

PNC
Pittsburgh, PA
January 2009 to November 2010
Client Sub Ledger - A business ledger that hosted client's daily
transactions, security positions and cash balances. It was a$2.7M
project with multiple phases of release. This service was earlier provided
by Broadridge (ADP). Building this ledger reduced dependencies on third
party systems and will save millions of dollars to the company over
years.
Affirmations - An in-house tool was built to communicate with front office,
back office and external parties such as ADP and DTC (clearing house)
to assist in settlements and clearings of equity securities for Prime
Brokerage clients. It was a complex system built with different matching

capabilities and ability to process millions of messages in milliseconds.

Buy-In - Buy-In relates to post settlement date activities. A service was
built to get away from a manual costly process to an automated cost
efficient process for sending buy-in requests to DTC, leading to higher
accuracy and saving on man power.
Responsibilities
Worked closely with project managers, business users and developers
to formalize a business idea and define requirements using rational
requisite pro.
Analyze gathered requirements data, verify requirements and create
functional specifications (FRD/FRS).
Gathered requirements for building a sub-ledger that hosted day to day
trading activities of various hedge fund clients and assist in reporting and
accounting.
Mapped data between Sybase to Sybase, Sybase to Oracle databases
to assist in analysis and development phases of Client Sub Ledger
project.
Followed CMMI to improve the quality of process outputs and reduce
defects
Queried relational databases using SQL on a daily basis to resolve
operational issues and assist business and IT in better understanding of
business requirements.
Gathered requirements for creating "Affirmation Engine" that would
assist in matching trades and confirm and straight through processing
(STP) for the clients.
Expertise in Business Process Modeling and Use Case Modeling using
Unified Modeling Language (UML) and Rational Rose tool.
Created Requirement Traceability Matrix to make sure the current
project requirements are being met.
Work with Development and QA teams to transition business
requirements into QA test cases and assist in UAT.
Acted a project manager/business analyst for the Buy-In project and
build a new application using service oriented architecture (SOA) and
XML to assist the Stock-Borrow Loan team in sending Buy-In requests to
DTC for post settlement date clearings.
Managed enhancements and defects promptly to assist the operations

in resolving issues.
Environment: Use Cases, SQL, UML, JAD, Quality Center, Java, XML,
FTP, MS-Office, Windows, Rational Rose, Rational Requisite Pro,
Windows, HTTP, Six Sigma.

Senior Business Analyst

BDO-Siedman
October 2007 to December 2008
The EOS Program delivered a common online servicing platform for
BDO-Siedman, merging the various servicing platforms that existed, with
a single servicing platform that integrated Bank, Card, Small Business,
Direct Debit. This project includes Process redesign and Integration
across multiple channels for account reconciliation since transactions
are spread across multiple systems.
Responsibilities
Followed ITIL methodology to improve the quality and reduce defects
Interacted with multiple cross-functional teams ensuring that all
business requirements are captured correctly and report progress to all
levels in the organization
Performed analysis of business rules, business and system process
flows, user administration to be used for the new merged platform
Supported Unit Testing and System Integration Testing (SIT)
Developed Requirement Traceability Matrix to record the relationship of
the requirements to the design, development, testing and release of the
software
Executed SQL queries on relational databases to create daily reports
Used Rational Rose for Use case modeling.
Responsible for developing Business Requirement and Functional
Requirement Document and documenting the requirements in Mercury
Quality Center
Acting as a liaison between the technical, business, testing groups to
provide them with required specifications/documentation and to resolve
any issues in between Worked with the User experience team to
design the GUI for the application
Partner with the LOBs to understand strategic goals, and identify
technology components to enable business results

 Identified, researched, defined and documented user problems and

automated/manual business processes.
Actively solicit, analyze, prioritize and negotiate customer requirements
from scope definition through detailed system requirements
Perform root cause analysis, develop solution options, and influence
the organization to adopt recommended solutions/trade offs
Environment: Use Cases, SQL, UML, HTML, JAD, Quality Center,
Oracle, Java, XML, MS-Office, Windows, Rational Rose, Rational
Requisite Pro, Windows, HTTP, Six Sigma.

Business Analyst
Credit Financial Partners
July 2006 to September 2007
Project: Credit Risk Evaluator
The Credit Risk Evaluator Project is an integrated customer - controlled
platform for credit risk management. It is a powerful tool for measuring
and monitoring and managing credit risk, thereby offering a broad range
of analytical Capabilities and user control. The platform enabled
institutions to estimate and stress credit risk measures and rating
estimates by using scorecards/models.
Responsibilities
Involved in understanding the reporting requirements and reengineering the existing regulatory reporting process through
consolidating regional databases into a global database
Involved in understanding of Credit Risk management for the
application
Communicated the implementation of the new calculation framework of
Risk Weight Asset under Basel II.
Was responsible for creating and reviewing business requirements,
functional specifications, project schedules and other documentation.
Created UseCase models using Rational Rose.
Functioned as the primary liaison between the business line,
operations, and the technical areas throughout the project cycle.
Was responsible for creating the Requirement Traceability Matrix
Executed SQL queries for Data analysis, completeness and accuracy
Worked extensively with risk and portfolio managers in calculation of

risk parameters (PD, LGD and EAD) based on Standard, FIRB, and
AIRB approach
Facilitated collection of requirements and preparation of business
requirement documents (BRD) and function specification documents
(FSD) in support of risk underwriting strategies for execution by the IT
group
Conducted monthly application review meetings with the operations
groups to understand better the impact
Requirement gathering, Business Process flow development, and
Business Analysis
Created Effective Use cases and Integrated High level Use case
Scenarios in the Project and identification of Basic/Alternative flows.
Involved in the UAT for the application process
Assisted in development of Test Plans and assisted QA team in System
testing to ensure the new system satisfy all User requirements.
Collaborated with project manager in tracking and managing project
development process following RUP based SDLC methodologies.
Environment: MS-Office, JAD, UML, SQL, Data Analysis, Credit Risk
Management, RUP, SDLC, Use Cases, Quality Center, HTTP.

Business Analyst
Altec, NY
February 2005 to June 2006
Project: Global Fixed Income Performance Attribution Systems
The Global Fixed Income Performance Attribution Systems (FIPAS)
project was developed specifically to support Wealth Management
Groups to provide most valuable advisory services to clients on Asset
Projections, Portfolio Rebalancing, Investment Holdings, Liquidity Needs
and Future Goals. The System offered a detailed attribution analysis
against the benchmark in terms of asset allocation of local market and
foreign currency (FX) factors. The system handled cash, deposits, FX,
bonds, forwards, futures and options and helps fund managers advice
clients on Wealth Management Strategies.
I was also involved in implementation and design of a real-time, multicounterparty foreign exchange back office trade matching and
confirmation system that immediately identified contract discrepancies,

helping to reduce risk and minimize settlement errors. Users could sort
contracts by a range of parameters and counterparties, providing
standardized and automatic reporting in an easy-to-read format. It also
acted as an account and contract database, transmitting automatic
notification of account changes between trading partners.
Responsibilities
Responsible for analyzing and translating business requirements for
the development of business rules for Investment/Retail banking, Credit
Risk and other business units
Actively involved in gathering and preparation of technical and business
documentation for the application in design, which could serve as future
reference to the programmers and system developers
Conduct workflow, process diagram and gap analysis to derive
requirements for existing systems enhancements
Mapped data elements from Mainframe system to Relational database
as a part of data analysis
Assisted the Project Manager in setting project expectations, in
evaluating the impact of changes on the organization and conducted
project related presentations
Conducted mass user interviews and gathered business requirements
using JAD sessions with SMEs, Fund Managers and Portfolio Managers
Responsible for identifying and documenting business rules and
creating detailed Use Cases
Responsible for automating the Corporate Actions Department so as to
send and receive the notifications to/from clients.
Supported the development of the test plan and test cases to be used
in testing based on business requirements, technical specifications
and/or product knowledge
Involved in Joint Application Development (JAD) sessions to define
technology applications for business requirements.
Assist in development of training materials for new technology and
process improvements.
Acted as a liaison between the technical, businesses and testing
groups to provide them with required specifications/documentation and
to resolve any issues in between.

Environment: MS-Office, JAD, UML, SQL, Data Analysis, RUP, SDLC,

Use Cases, Quality Center, HTTP.

Business Analyst
BirlaSoft Limited
November 2004 to January 2005
Project: eCommerce Online Literature Ordering System
Web-based Online Literature Ordering System used by over 500 CSR's
and Agents. System provided users ability to pick and order sales and
marketing material using a shopping cart function, to be fulfilled from a
vendor-managed warehouse. Orders were transmitted to vendor using
an XML interface. System provided 20% savings in inventory costs.
Created test scripts, training guide and supported UAT.
Responsibilities
Developed business requirements and process workflows
Managed the development of a reporting capability of current and
historical fund performance prices made available on restricted web sites
for viewing by client customers.
Defined requirements for a daily feed of fund performance data from
the fund data warehouse, coordinated systems testing, and supported
UAT.
Followed Six Sigma methodology
Gathered requirements and managed the implementation of a private,
secure ftp site allowing authorized print vendors to download files
containing sensitive shareholder information
Environment: MS-Office, Six Sigma, RUP, SDLC, Use Cases, Quality
Center, HTTP.

Education
Bachelor of Technology in Computer Science
JNTU

Additional Information
TECHNICAL SKILLS
Databases Oracle 8i, MS Access, SQL Server, SQL, SQL Loader, TOAD
GUI/Tools MS Project, Project Scheduler (PS7), Visio, MS Office (Word,

Excel, PowerPoint, Access), XML & HTML

Platforms Windows NT/2000, HP UNIX (UNIX Shell Scripting)
Defect Tracking Quality Center (QC), Clear Quest, Defect Tracker (now
Software Planner), RADAR
Testing Tools LoadRunner, Quick Test Pro (QTP)
Methodologies Agile, RUP, SDLC, Waterfall, Scrum, Six Sigma, CMMI,
ITIL
Other Skills Requirements Gathering & Management, Application design,
development and testing, Database Design, Application Migration.
Configuration Tools Rational Clearcase LT, Visual SourceSafe (VSS),
Rational Requisite Pro