Gi tron niem tin

CM NANG S DNG
TH THANH TON QUC T
TECHCOMBANK VISA

MUC LUC

1.

Nhan biet the

2.

Kch hoat the

3.

u ai khi s dung the

4.

S dung the tai n v chap nhan the

5.

S dung the e thanh toan qua Internet

6.

S dung the tai atm

7.

Cac nguyen tac dung the an toan

8.

Quan ly giao dch tren tai khoan the

Chao mng Quy khach en vi the gii ngap tran tien ch va u ai cua the
thanh toan quoc te Techcombank Visa.

Ch vi mot chiec the, Quy khach se tan hng s nhanh chong, an toan, thuan
tien khi giao dch tai mang li chap nhan the vo cung rong rai, bao gom hang
trieu iem chap nhan the, website va ATM mang bieu tng Visa tai Viet Nam va
tren toan the gii.

Giao dch bang the thanh toan Techcombank Visa, Quy khach se co nhng niem
vui bat ng khi nhan c u ai, giam gia, vv.tai he thong cac iem chap nhan
the la oi tac cua Techcombank va Visa.

Hay oc cam nang nay e biet nhng thong tin can thiet va tan hng toi a dch
vu tieu chuan quoc te va u ai ma Techcombank danh tang Quy khach.

1. NHAN BIET THE

2. KCH HOAT THE

The cua Quy khach se c Ngan hang kch hoat toi a trong vong 01 ngay lam viec ke t thi
iem Quy khach nhan the va PIN.

So the c s dung trong giao dch

Khi nhan c the va PIN t ngan hang, Quy khach hay lu y:

Ho va ten chu the

Ky ngay vao dai bang ch ky mat sau the.

Thc hien oi PIN lan au tai ATM Techcombank va gi b mat so PIN cua mnh

Thi han hieu lc the (mm/yy)

Logo Visa: c chap nhan toan cau - The cua

Quy khach c chap nhan tai moi iem giao
dch, website va ATM co bieu tng nay tai
Viet Nam va tren toan the gii

Khi nc ngoai, Quy khach vui

long lien he ve so hotline nay

So Hotline ho tr khach hang

(So PIN cua the thanh toan Techcombank Visa bao gom 04 ky t so).

789

Dai bang ch ky cua chu the.

So nhan dien chu the (CVV2): thng

c s dung trong cac giao dch the
thanh toan qua Internet

3. U AI KHI S DUNG THE

3. U AI KHI S DUNG THE

Chng trnh u a i chu the Techcombank Visa

Cac chng trnh khuyen mai, cham soc khach hang do Techcombank, Visa to chc

The thanh toa n quo c te Techcombank Visa mang la i cho Quy kha c h nh n g u

S h u the Techcombank Visa, Quy kha c h se c ta n h n g nh n g chng trnh

a i va gia m gia ba t ng ta i he tho n g ca c n v cha p nha n the (nha ha n g, kha c h

khuye n ma i va cha m so c kha c h ha n g ha p da n , c thie t ke rie n g da n h cho chu

sa n , c a ha n g, sie u th, vv...) thng hie u no i tie n g la o i ta c cu a Techcombank

the quo c te trong ca c dp Le Te t va mua sa m a c bie t trong na m .

nhie u tnh tha n h l n ta i Vie t Nam.

Tho n g tin ve ca c chng trnh na y c g i t i Quy kha c h nh ky qua ca c ba n tin
Vui lo n g tham kha o tho n g tin chi tie t trong So tay u a i da n h rie n g cho chu

u a i chu the Techcombank Visa g i qua email hoa c so ie n thoa i di o n g Quy

the quo c te cu a Techcombank c g i ke m trong phong b tra the hoa c truy ca p

kha c h a n g ky khi pha t ha n h the hoa c a n g ta i ta i www.techcombank.com.vn

www.techcombank.com.vn

4. S DUNG THE TAI N V CHAP NHAN THE

5. S DUNG THE E THANH TOAN QUA INTERNET

n v chap nhan the la cac to chc hay ca nhan chap nhan thanh toan hang hoa-dch vu( nh
nha hang, khach san, sieu th) hoac cung cap dch vu rut, gi tien( quay giao dch cua ngan
hang, mot so n v c phep khac) bang the Visa.
Neu the cua Quy khach cha
c kch hoat tnh nang thanh
toan qua Internet, hay ang ky kch hoat
tai cac iem giao dch, cac iem ATM bat
k cua Techcombank hoac ang ky qua
dch vu Internet Banking (F@st i-bank)
cua Techcombank (neu Quy khach co s
dung dch vu nay).
1

Quy khach a the cho nhan vien tai

n v chap nhan the

Nhan vien tai n v chap nhan the se ca the

e biet the cua Quy khach a c kch hoat tnh nang thanh toan qua Internet hay cha, vui
long lien he 1800 588822 (mien ph) hoac +84-4-3942 7444.

qua may thanh toan the, nhap so tien giao

dch va in hoa n giao dch the e yeu cau
Quy khach ky
2

Quy khach can kiem tra cac thong tin tren hoa
n nh: so tien, loai tien thanh toan, so the va
ngay giao dch e am bao thong tin chnh xac
Neu co bat k thong tin nao khong chnh xac, Quy
khach yeu cau huy giao dch va hoa n ngay.
Neu thong tin hoa n giao dch the chnh xac,
Quy khach ky ten vao hoa n, nhan lai the va
mot lien hoa n.

Quy khach nhan lai the ngay khi hoan

tat giao dch thanh toan the

Thc hien thanh toan tai website la chon:

Quy khach thc hien thanh toan bang the theo hng dan tai website.

Thong tin ve the thng c

yeu cau khai bao bao gom:
Loai the
So the
Thang het han
So nhan dien the
(So CVV2 3 ch so c in mat sau cua the)

LU Y:
Kiem tra chnh xac cac thong tin trc khi chap nhan thanh toan nh: so tien thanh toan, loai tien
thanh toan.
Mot so trang web co the yeu cau Quy khach xac nhan lai bang van ban giao dch va thc hien
(v du: gi them ban sao ho chieu)
Khong cung cap thong tin ca nhan, thong tin ve mat khau di bat k hnh thc nao cho cac trang

LU Y:

web va email la, khong tin cay.

Khong e nhan vien tai n v chap nhan the cam the cua mnh ra khoi tam mat, tranh

Ch nen kch hoat chc nang thanh toan tren internet cua the khi thc s co nhu cau va nen ong

trng hp the b li dung.

chc nang nay khi khong con nhu cau.

Nen lu gi cac hoa n giao dch trong 1 thi gian nhat nh e kiem tra va oi chieu khi
can thiet.
Yeu cau huy giao dch va thc hien neu Quy khach cam thay nghi ng va khong chac chan.
Neu can hay goi ien cho Techcombank e xac nh ung la giao dch a c huy.
Han mc giao dch qua Internet
Tong han mc s dung the
va han mc giao dch tai VCNT

Hang chuan

Hang vang

Tong han mc s dung toi a mot ngay

50.000.000 VN

100.000.000 VN

Han mc thanh toan tai VCNT toi a mot ngay

50.000.000 VN

100.000.000 VN

Han mc rut tien mat tai VCNT toi a mot ngay

20.000.000 VN

40.000.000 VN

Hang chuan

Hang vang

Han mc thanh toan qua Internet toi a trong 01 ngay

20.000.000 VN

40.000.000 VN

Han mc toi a 1 ngay giao dch qua Internet khong

kiem tra so CVV2

10.000.000VN

10.000.000VN

6. S DUNG THE TAI ATM

7. CAC NGUYEN TAC DUNG THE AN TOAN

Hay xem the nh tien mat va gi the ni an toan,luon bao mat thong tin lien quan en the
1

a the vao khe oc the theo chieu mui ten, sau o la chon
ngon ng giao dch

Bao ve ma so PIN:
Hay nh so PIN cua mnh thay v ghi ra giay
Khong nen a the va tiet lo ma so PIN cho ngi khac s dung
Tranh dung so de b ngi khac xac nh nh CMND hay ngay sinh lam ma so PIN

Nhap so PIN.

e am bao an toan, nen thnh thoang oi ma so PIN tai ATM Techcombank

Khi giao dch bang the, khong nen e ngi khac nhn thay Quy khach nhap PIN.
Neu nghi ng so PIN b lo, Quy khach nen oi PIN ngay

La chon thc hien bat k giao dch nao tren ATM:

xem so d, chuyen khoan, rut tien, in sao keva
lam theo hng dan cua ATM
(Tai ATM ngan hang khac, ch thc hien c giao
dch Rut tien)

LU Y:

Vi bat k rac roi nao nay sinh trong qua trnh giao dch lien quan en the (nuot the, so PIN khong
ung, the b mat hoac anh cap, tien trong tai khoan b hut) Quy khach vui long goi Dch vu khach
hang tai so Hotline mien ph 1800 588 822 hoac +84-4-3942 7444, giao dch vien se hng dan
Quy khach cac bc chi tiet tiep theo.

LU Y:

Neu ATM yeu cau la chon tai khoan, Quy khach vui long la chon tai khoan Defaut/Mac nh
hoac Checking/Tien gi

Nhan the va nhan tien ngay khi may a ra. Vi giao dch chuyen khoan tai ATM, tai khoan
nhan tien bat buoc phai la tai khoan tien gi thanh toan m tai Techcombank.
Neu Quy khach nhap sai ma PIN 3 lan lien tiep, ATM se t ong khoa the, nhap sai lan
th 4 ATM se nuot the e tranh trng hp the b li dung bi ngi khac.

Trong trng hp the b nuot, Quy khach co the lien he va xuat trnh CMND/Ho chieu vi ngan
hang chu quan ATM e lay lai the. Neu khong nhan lai c the t ngan hang chu quan ATM,
Quy khach lien lac ngay vi Techcombank theo so Hotline 1800 588 822 (mien ph cc goi)
hoac +84-4-3942 7444.

Han mc giao dch the tai ATM

10

Hang chuan

Hang vang

Han mc rut tien mat tai ATM toi a mot ngay

20.000.000 VN

40.000.000 VN

Han mc chuyen khoan tai ATM toi a mot ngay

50.000.000 VN

100.000.000 VN

11

8. QUAN LY GIAO DCH TREN TAI KHOAN THE

8. QUAN LY GIAO DCH TREN TAI KHOAN THE

e de dang quan ly giao dch tren tai khoan the moi luc moi ni, Quy khach co the la chon mot

3. Dch vu Internet Banking (F@st i-bank)

trong so nhng dch vu tien li sau cua Techcombank:

ang ky s dung dch vu F@st i-bank, ch vi mot may vi tnh c ket noi mang Internet,
1. Dch vu Techcombank Homebanking

Quy khach co the thc hien moi giao dch chuyen tien va quan ly cac giao dch Ngan
hang cua mnh (tai khoan, vay von, tiet kiem, vv...) mot cach thuan tien va n gian

La dch vu truy van thong tin tai khoan t xa cho phep khach hang:

nhat. Dch vu F@st i-bank goi thng ang c cung cap mien ph cho chu the tn dung
Techcombank Visa.

Nhan cac thong tin lien quan en giao

dch tai khoan cua Quy khach mot cach
t ong thong qua e-mail hoac ien thoai
di ong
Quy khach co the chu ong gi tin nhan
en tong ai 19001590 e truy van so
d tai khoan, tra cu ty gia, lai suat,
thong tin ve Ngan hang va dch vu Ngan
hang.
Dch vu hien c cung cap mien ph
cho khach hang cua Techcombank.
4. Dch vu Mobile Banking (F@st MobiPay)
2. ATM Techcombank
ang ky s dung dch vu F@st MobiPay, ch
Tai bat k ATM nao cua Techcombank, Quy khach cung co the:

can mot chiec ien thoai di ong, Quy khach

co the thc hien cac giao dch chuyen tien va

Kiem tra so d tai khoan

quan ly tai khoan ca nhan cua mnh mot cach

thuan tien, n gian, moi luc moi ni.

In liet ke 05 giao dch gan nhat tren tai khoan

e c t van ve cac dch vu tren, vui
long lien he iem giao dch gan nhat cua
Techcombank hoac goi 1800 588822 (mien
ph) hoac +84-4-3942 7444

12

13

Chan thanh cam n Quy khach a s dung dch vu cua Techcombank

Moi yeu cau ho tr trong qua trnh s dung the, xin Quy khach vui long lien he
Dch vu khach hang Techcombank:

So hotline: 1800 588 822 (mien ph cc goi) hoac +84-4-3942 7444

Email: call_center@techcombank.com.vn

Hoac bat k iem giao dch nao cua Techcombank tren toan quoc.

www.techcombank.com.vn
14

M4-10-004