1.

Fill in the blanks with the words in the box to get a meaningful definition :

formal because - for request order customers - style - writing

A business letter is usually used when from one company to another, or for
correspondence between such organizations and their ..., clients and other external parties.
The overall .. of letter depends on the relationship between the parties concerned. Reasons to
write a business letter include: to .. direct information or action from another party, to
.supplies from a supplier, to identify a mistake that was committed, to reply directly to a
request, to apologize . a wrong, or to convey goodwill. A business letter is useful
it produces a permanent written record, is confidential, and
2. Match each word with its corresponding definition then identify them in the letter below:
Letter Parts

Definitions

Key

1. Letterhead / Heading

a. It includes the recipient's name, company, address

and postal code.

1+

2. Greeting / Salutation

b. It is where you explain why youre writing. Its the

main part of the business letter

2+

3. The body

c. This short, polite closing ends always with a

comma. It is either at the left margin or its left edge is
in the center.

3+

4. The inside address

d. It depends on your relationship with the recipient.

It normally begins with the word "Dear" and always
includes the person's last name.

4+

5. The complimentary
close

e. It is used to indicate the date the letter was written.

5+

6. Dateline

f. The company's name, address, telephone number,

fax number, email address and web address.

6+

.
..
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