Team members: ___________________________________________________

1. Please discuss the following ideas with your partners, and then use or
to show whether you agree with them or not.
Causes of conflict

Ways of solving conflict

Differing values can lead to

Ignore the conflict.

conflicts.

Smooth over the conflict.

Making assumptions can lead to

Use your authority to settle the

conflicts.

conflict.

Differing expectations can lead

to conflict.

conflict.

Differences in the way you were

brought up can result in conflict.

Knowledge and ability to deal

Negotiate a resolution to the

Use collaboration to resolve the

conflict.

with conflict can result in conflict.

2. After the group discussion, please write down your ideas and be ready to
share them with your classmates.
Causes of conflict

Ways of solving conflict