Vance Brand Municipal Airport City of Longmont AIRPORT NOIS IMPLAINT - COMMENT POLICY Introduc multiple and various venues. Complaints have been logged from: telephone calls, including voicemails; emails through miultiple individuals; and more recently the City of Longmont’s Service Request System. In light of the complaints being submitted, as well as the multiple venues in which they have been submitted, the City believes and has determined a policy be adopted on how complaints and comments should be submitted and shall be accepted in order to better provide a tool to prevent any complaints being missed or left out of the log, improve the useftilness of the log for analysis, and to improve the ‘The airport has historically taken noise complaints by way of overall effectiveness of the process. Purpose: The Airport Noise - Comment Log’ is a repository for information collected by listening to the’citizens, particularly those in the vicinity of the Vance Brand Municipal Airport, about aircraft noise complaints and other comments, both complimentary and non-complimentary, and may be used to analyze the data collected using means as directed by city management. It is not intended. to be used to report emergency situations, In the event of an emergency; it should be reported through the E-911 system by dialing 911 on a telephone. Goal: The goal of th policy is to create a single, uniform and structured format for reporting complaints, issues and/or providing positive feedback via a single venue to ensure data integrity, transparency and to provide for a more efficient process. The goal of the process is to: 1) Evaluate the information collected; 2) Take corrective action on issues that are within the purview airport and authority of the City of Longmont; and 3) Respond to the contributors in a transparent manner. 229 Airport Road Ph, (303) 651-8431 Longmant, CO 80503, Fax (303) 651-8419Airport Complaint - Comment Policy: Persons may submit complaints or comments Only complaints and comments submitted through the City of Longmont’s online Service Request System, which is currently found at the following link: http:/ /longmontcolorado.gov /online-services/service-request, will be logged Noise complaints must be submitted within 24 hours of the event. Only one complaint per event, per person will be logged o In any of the six (6) specific categories (i.e, Sky Diving) an event must be at least 20 minutes from the previous occurrence to be considered a separate event and subsequently logged o Any less than 20 minutes between occurrences, the event will not be logged, unless it is filed in a separate category. 2 Complaints and comments containing vulgarity, slurs, threats or personal attacks will not be accepted 228 Airport Road Ph, (303) 654-8431 Longmont, CO 80503 Fax (303) 651-8419