Cng Vic 3 Ca

CA 1
u ca khi y xe ra v tr, Cashier ly s, cn o nguyn vt liu, thiu nguyn vt liu
no ghi li ri sau Cashier trc tip ln kho nhp v, ghi vo trong s.
Tip theo Cashier nhn tin t full-time hoc CM, kim tra xem c lng tin l
i cho khch hng, sau khi m li v ghi vo s th bt u m ca v sales.
Khi nhn order t khch hng, Cashier ghi vo s v gi order cho quy Bar tin hnh
pha ch. Bn cnh , Cashier nhn tin, kim m v thi tin cho khch r rng, chnh
xc. Trong lc i sn phm, Cashier tch cc tr chuyn vi khch to khng kh vui
v v gim cng thng cho cc bn trong quy bar. Sau khi quy Bar ra sn phm,
Cashier nhn sn phm giao cho khch v tip tc gi bill tip cho quy bar tip tc
quy trnh pha ch.
Gi ng order, 15 trc khi ht ca, Cashier khng nhn order t khch hng v tin
hnh m li tin, i chiu vi tin doanh thu cng vi tin m kt u ca, sp xp li
chng t hay giy t vo pha sau s ( tin chi trong ca). Sau th cn o nguyn vt
liu, nguyn vt liu no sp ht th ghi ch li, chp hnh v gi thng bo cho nhng
bn lm vic Ca 2 chun b. Cui cng l giao li tin v s cho qun l.
u ca khi y xe ra v tr, Cashier ly s, cn o nguyn vt liu, thiu nguyn vt liu
no ghi li ri sau Cashier trc tip ln kho nhp v, ghi vo trong s.
Tip theo Cashier nhn tin t full-time hoc CM, kim tra xem c lng tin l
i cho khch hng, sau khi m li v ghi vo s th bt u m ca v sales.
Khi nhn order t khch hng, Cashier ghi vo s v gi order cho quy Bar tin hnh
pha ch. Bn cnh , Cashier nhn tin, kim m v thi tin cho khch r rng, chnh
xc. Trong lc i sn phm, Cashier tch cc tr chuyn vi khch to khng kh vui
v v gim cng thng cho cc bn trong quy bar. Sau khi quy Bar ra sn phm,
Cashier nhn sn phm giao cho khch v tip tc gi bill tip cho quy bar tip tc
quy trnh pha ch.
Gi ng order, 15 trc khi ht ca, Cashier khng nhn order t khch hng v tin
hnh m li tin, i chiu vi tin doanh thu cng vi tin m kt u ca, sp xp li
chng t hay giy t vo pha sau s ( tin chi trong ca). Sau th cn o nguyn vt
liu, nguyn vt liu no sp ht th ghi ch li, chp hnh v gi thng bo cho nhng
bn lm vic Ca 2 chun b. Cui cng l giao li tin v s cho qun l.
CA 2
Tng t ca 1
CA 3
6h km 5 tp trung bi xe, gi xe qun nhu , m bt xe, ly khn i git :
+ git khn nh ch kia bi xe, nn git khn lc ch c nh, xin ch ri git, nu
ch ko c nh th cng git lun v u ai bit u )

Cm in c quy cho n sng ri y xe i, qua qun nhu xin chng gh v loa --->
im bn hng (lotte) thi gian 15 pht
Quy trnh dn quy ra trong 15 pht: (qu lu)
-

thng xp, loa vo gc khut ( l do l cho gn gang, khut tm nhn ca

khch, chon ng i li)
Ly bp ga v siu ra cnh thng xp
Dn ln bar :
>3 hp thch gc trn bn phi( kim tra v few y 3 hp ) ( khi mc thch
nn dng mung ri li vo shacker v trong hp thch s rt bt tin v kh
ly)
>Chai nc ng
>2 shacker gn y nc:
+ 1 ci nh bt v ci mung ln ( e ngh ko nn mung ln trong
hp o v s hay qun v ko ra, dnh nc o d tay)
+ 1 ci 2 ci mung nh( mung ngn khuy matcha, mung di hn khuy
my ci cn li)
>Bnh caf pha ngoi bn kia vch quy bar, l do bn ngoi vng khi
mc thch ( kim tra cht lng caf bng cch ngi e bit mi cch ny :v, nu
ht th pha thm, na hay y phin ty tnh hung) ( khi mc thch nn dung
mung ri li vo shacker v trong hp thch s rt bt tin v kh ly)
>Chng ly cnh bnh cafe
>Hp o trong ( kim tra v few)
>Hp rich, sa ti, sa c trong ( kim tra v few)
>Bnh syrup o
>Bnh nc ht gc tri bn trn ( kim tra, ht th nu thm nc)
>L bt matcha ( kim tra v few )
>Bnh tr o -> tr en ( kim tra v pha thm tr 1 hay na ty tnh hung)
>Shaker + ong matcha
> ong tr o c logo urmatcha
>Shaker + ong tr sa
>Chng ly, t ly hn bn kia ( 2 bn u c ly thun tin cho 2 bn ly ly)
> con mo, menu pha trc quy
Kim tra ng ht np v few
bnh nc lc, c c nhn trong ngn t xe
Trn mt thng xp gm, 1 phin caf, 2 bnh tr, hp tr en, hp caf,2 ca ng
nc ( ko nn my th ny trn xe v 1 l tin ly, 2 l trnh cho khch hng
thy, 3 l ln xn, v)

Quy trnh lm vic ca 3 v tr chnh bt u t 6h30 :

Cash:
u ca:
- M s xem dn d ca ca trc, bo li vi fulltime
- Nhn tin, m tin, ghi li s tin u ca v s :
- Kim tra NVL cn trn s ri bo li cho fulltime nu thiu

Bt u cng vic :
-

Sell
Ghi ly nc theo th t v s
Thu tin khch hng, ni chuyn vi khch hoc tip tc sell
gch ly vo s trn ( nn i 10 ly lm 1 ln s ko b st ), theo e th nn ghi hn s
ln trn cho d

Pha ch : ( quy tc quy bar l ly u tr v )

-

lm theo quy trnh pha ch c sn

t shaker ra gia, ong nc, khuy, nc vo shaker khi bn ra nc cho
-> ong, pha tip
khi order 1 ly caf th v ly giy ph bn ra nc
thu dn v v tr c, lau nhng ch d

Ra nc :
-

c nc trong s cho pha ch lm ( nn c 2 ly 1 ln)

ong v shaker, shake, cho thch, o, ng hp
giao nc cho khch, gch b ly giao, c ly tip theo cho pha ch
lm caf ,caf sa.

S phi hp gia 3 v tr: khi cash rnh th giao nc ph, khi ra nc i giao nc th pha
ch t lm khu shake nc, cho thch ( l do ly 2 bn)
ch : c 3 v tr u phi cho mi khch khi rnh.
Khi pha tr, caf xong phi ra sch lin, ra np hp xp li
9h30 pht dn s:
cash:
-

m s qua tin, kim tra s ly,

cn 1 s th: hp caf, hp tr, m nhng th NVL nguyn c trong t di ( ghi
li v giy note, hoc khi vo mp s)

Pha ch :
- lau s bnh tr, caf,
- lau bnh thy
- lau hp o
Ra nc :
- cho thch v hp ln,
- b hp thch inox vo bn ra
Quy trnh dn quy 9h45 10h : ng hon ton oder
Cash:
-

cn theo th t : syrup o, ng, sa c, richs, sa ti

m o ming
m tin, kt ca
a tin cho fulltime, ct s cash

Pha ch :
-

ra mi th c th ra : 3 ci mung, 4 shaker, 5 ong, 3 hp thch, 1

nhng, 2 ca trng
nc nng d v ca ln ngm mung v ong
xp gn mi th v t,
h tr pha ch dn

Ra nc:
-

trng, lau sch 3 bnh tr, caf

bc o, rich, sa c
xp mi th v v tr ban u : bnh s pha tr, con mo, menu
b thng xp ra ct rich, o sa c v, hp thch v ( nh gn nc ra )
rc, thng ng nc
v sinh, kim tra thng ng nc xem cn st g ko
thu d gh
thng xp ln xe, cho y v
thng loa, cc c quy v xe

Kim tra ln cui ri y xe v bi, gi li loa, chng gh, cho caf qun nhu, cm n
bc bo v
NHNG VN HAY MC PHI
1. Nc bn:
Lng tr, cafe trong bnh cn bao nhiu? Nhiu hay t?
- Up viber hoc note li cho ca 2 bit
- Ca 1 h tr cho ca 2 1/3 bnh mi loi ca 2 c th bn kp lc
- Trng hp ca 1 khi va ng order m lng tr, caf trong bnh va ht th
note li cho ca 2 bit chun b trc khi dn xe ra quy nh r rng l phi
c nguyn liu bn trong bnh
m bo cho ca 2 khi va dn xe ra phi c lng nc bn cho khch bn
hng ngay khi h bt v h thng xp, khi cast kim tin u ca xong
2. Bo qun NVL
- Sa ti, Rich, Sa c, o
Th 4 s c cu tr li
3. Cch by tr cc vt dng ph tr (thng , bp gas,): Cn p ng theo 2 tiu
ch gn & sch.
- Cn thng v bp gas trong phm vi xe (pha sau xe) tin cho cc bn
ly thch, sa ti, cng nh tin pha caf, tr. Ring bp gas cn trn cc 1
cc gch (v ch ng ca ca 2 pha sau l t trng cy, ti th ch bn

ht vt ln nn nhn khng hp sinh, cc gch th ta c th k vi cc gch

-

ca ch sa kho)
Thng rc th cch xe khong 1-2 gch, -- khi rc y
Khng nn ln bc tng ro ca i kh tng.

Nhn xe gn hn v khng ln chim lng l ng qu nhiu.

4. Cch sale
- Cn a ra nhng cu hi m cho khch hng.
Khen khch hng, hn ch hi nhng vn c nhn, c th xin c tn khch
hng cng tt.
5. Nhn vin n.
- Tm trng con gi nng ma tht thng
- Cha hiu r tng nhn vin.
Cn tm hiu k hn nh s in thoi, facebook, nh u? Hc trng g? Ngy
thng nm sinh?
6. Bo co ton b
a. Gas ra sao? Cn hay ht? C xi cho ca 2?
b. Nc bn cho khch?
c. Bao rc cn hay ht?
d. Khn giy cn hay ht?
e. Tnh hnh xe c n khng? C gp trc trc v xe khng?
Nh ni mc 1, l cc bn khi giao ca cn note li nhng g ht khi bn ca
tip theo s chun b.
7. ng phc.
o v tp d
- Hin ti s lng o ng phc v tp d khng p ng
- Vi bn s lm cc ngy lin tc, khng c thi gian git o.
- qun tp d.
Cn ch ng lin h nu cha c o v tp d, trng hp qun mang tp d th
cn c ci d tr, bn cnh cng cn pht cho nh ln sau khng qun na.
Nn
- Ca 2 tra, i nn rt nng, hm hi, chy nhiu m hi
Gn thm qut 12V, i nn nu thy nng th ci ra cho thong ri i li
Ngoi ra cn v sc kho v da
- nh hng n da nh ni mn, en sm.
Rt kh a ra hng gii quyt chung cho mi ngi, ring em, em l n nn
mua cc sn phm dng da. D vy y cng l hng gii quyt tm thi, v lu
di th em cha ngh ra.