Grouse Guest Services

Start Date: November 5, 2012

Ending Date: April 30, 2013
Rate Of Pay: $12.65

Guest Services Representative

Reports To:

Full Time:

Guest Services Supervisors/Manager

5 Positions Available

Responsible for:

Qualifications:

Creating high levels of guest satisfaction through

dedication to customer service in all guest

interactions.

Enthusiastically greeting guests, anticipating questions

& needs, and offering assistance.

Processing of all Grouse Mountain Products and

Services with a high sales drive and initiative for up
selling.

Must have the ability to multi-task, be detail-

Responding to guest inquiries, resolving guest

concerns and comments efficiently to ensure that all
guests enjoy a positive experience.

Acting as liaison between guests and staff with other

departments.

Maintaining records and files, completing required

guest service reports.

Handling cash, balancing floats and completing cash

close out procedures daily.

Upkeep of basic housekeeping standards.

Must complete and pass a criminal

record check before hire
Minimum 3 years customer service
experience preferred.
Experience with Microsoft Word,
Excel, etc, and POS systems are an asset.

oriented, and be able to problem solve in order

to effectively deal with internal and external
customers.
Must possess a positive and
upbeat personality with a desire to deliver
outstanding customer sales and service to our
guests.
Must be a self starter with common
sense and a desire to work in an ever changing
environment as part of a team and as an
individual.
Must have flexible schedule and be
available evenings, weekends, and holidays.