B BU CHNH VIN THNG

CNG HO X HI CH NGHA VIT NAM

c lp - T do - Hnh phc

S: 37/2006/Q-BBCVT
H Ni, ngy 06 thng 9 nm 2006
QUYT NH
Ban hnh n gi o kim cht lng dch v vin thng
B TRNG B BU CHNH VIN THNG
Cn c Ngh nh s 90/2002/N-CP ngy 11/11/2002 ca Chnh ph quy nh
chc nng, nhim v, quyn hn v c cu t chc ca B Bu chnh, Vin thng;
Cn c Ngh nh s 201/CP ngy 26/5/1981 ca Hi ng Chnh ph v qun l
nh mc kinh t - k thut;
Theo ngh ca V trng V K hoch Ti chnh,
QUYT NH:
iu 1: Ban hnh km theo quyt nh ny n gi o kim cht lng dch v
vin thng.
iu 2: n gi ny lm c s cho vic lp d ton, thm tra, thanh quyt ton cc
cng vic o kim cht lng dch v vin thng.
iu 3: Quyt nh ny c hiu lc thi hnh sau 15 ngy k t ngy ng Cng bo.
iu 4: Chnh Vn phng, V trng V K hoch Ti chnh, Cc trng Cc Qun
l Cht lng Bu chnh, Vin thng v Cng ngh thng tin, Gim c cc doanh nghip
vin thng, Internet, Th trng cc n v lin quan chu trch nhim thi hnh quyt nh
ny.
Ni nhn:
- Nh iu 4;
- Cc doanh nghip vin thng, Internet;
- B trng, cc Th trng;
- B K hoch v u t ;
- Cc Kim tra vn bn (B T php);
- Cng bo;
- Lu: VP, KH-TC

B TRNG

( k)
Trung T

B BU CHNH VIN THNG

N GI O KIM
CHT LNG DCH V VIN THNG
Ban hnh km theo Quyt nh s: 37/2006/Q-BBCVT ngy 06/9/2006 ca B trng B
Bu chnh Vin thng

H Ni - 2006

MC LC
PHN I - QUY NH CHUNG ..........................................................................................5
I.
Phm vi p dng ................................................................................................5
II.
Ni dung n gi ...............................................................................................5
III.
Qun l thay i.................................................................................................6
IV.
Xy dng d ton...............................................................................................6
PHN II - N GI O KIM CHT LNG DCH V VIN THNG ..............9
01.00 DCH V IN THOI TRN MNG DI NG MT T CNG
CNG .............................................................................................................................10
01.01. kh dng ca mng ( kh dng ca dch v)..........................................10
01.02. T l cuc gi c thit lp thnh cng..........................................................10
01.03. T l cuc gi b ri..........................................................................................11
01.04. Cht lng thoi ...............................................................................................11
01.05. chnh xc ghi cc ......................................................................................11
01.06. chnh xc tnh cc v lp ho n (T l cuc gi tnh cc, lp ho n
sai)
12
01.07. Tip nhn khiu ni (Hi m khiu ni ca khch hng) .................................12
01.08. T l khiu ni (Khiu ni ca khch hng v cht lng dch v) .................13
01.09. Dch v h tr khch hng................................................................................13
02.00 DCH V IN THOI TRN MNG V TUYN NI TH CNG
CNG (PHS) ..................................................................................................................14
02.01. kh dng ca mng .....................................................................................14
02.02. T l cuc gi c thit lp thnh cng..........................................................14
02.03. T l cuc gi b ri..........................................................................................15
02.04. Cht lng thoi ...............................................................................................15
02.05. T l ph sng ngoi tri ..................................................................................16
02.06. chnh xc ghi cc ......................................................................................16
02.07. chnh xc tnh cc v lp ho n ............................................................16
02.08. Tip nhn khiu ni...........................................................................................17
02.09. T l khiu ni ..................................................................................................17
02.10. Dch v h tr khch hng................................................................................18
03.00 DCH V IN THOI TRN MNG IN THOI CNG CNG........19
03.01. kh dng ca mng ( kh dng ca dch v)..........................................19
03.02. S c ng dy thu bao.................................................................................19
03.03. T l cuc gi c thit lp thnh cng..........................................................20
03.04. Cht lng thoi ...............................................................................................20
03.05. chnh xc ghi cc ......................................................................................20
03.06. chnh xc tnh cc v lp ho n (T l cuc gi tnh cc, lp ho n
sai)
21
03.07. Thi gian ch sa cha s c ng dy thu bao...........................................21
03.08. Thi gian thit lp dch v ................................................................................22
03.09. Khiu ni ca khch hng v cht lng dch v .............................................22
03.10. Tip nhn v gii quyt khiu ni ca khch hng (Hi m khiu ni ca khch
hng) 22
03.11. Dch v h tr khch hng................................................................................23
04.00 DCH V KT NI INTERNET ......................................................................24

04.01. kh dng ca mng ( kh dng ca dch v)..........................................24

04.02. Lu lng s dng trung bnh ..........................................................................24
04.03. Dch v h tr khch hng................................................................................25
05.00 DCH V TRUY NHP INTERNET GIN TIP QUA MNG IN
THOI CNG CNG ..................................................................................................26
05.01. kh dng ca mng ( kh dng ca dch v)..........................................26
05.02. T l truy nhp thnh cng ...............................................................................26
05.03. T l kt ni khng b gin on ......................................................................27
05.04. Thi gian thit lp kt ni trung bnh ...............................................................27
05.05. Tc ti d liu trung bnh ............................................................................27
05.06. Thi gian trung bnh truy nhp trang web ........................................................28
05.07. Lu lng s dng trung bnh ..........................................................................28
05.08. Khiu ni v gii quyt khiu ni ca khch hng (Khiu ni ca khch hng
v cht lng dch v) .................................................................................................29
05.09. Dch v h tr khch hng................................................................................29
05.10. Ch s tho mn ca khch hng v cht lng dch v...................................30
06.00 DCH V TRUY NHP INTERNET ADSL ....................................................31
06.01. kh dng ca mng .....................................................................................31
06.02. Tc ti d liu trung bnh (Pd v Pu)...........................................................31
06.03. T l lu lng s dng trung bnh ..................................................................32
06.04. T l dung lng truy nhp b tnh cc sai.....................................................32
06.05. Ch s tho mn ca khch hng v cht lng truy nhp Internet ADSL...........
32
06.06. Thi gian thit lp dch v ................................................................................33
06.07. Thi gian khc phc mt kt ni.......................................................................33
06.08. Khiu ni ca khch hng .................................................................................34
06.09. Dch v h tr khch hng................................................................................34
PH LC 1 - N GI VT LIU................................................................................35
PH LC 2 - BNG LNG CA K S...................................................................35
PH LC 3 - N GI CA MY ..................................................................................35

PHN I - QUY NH CHUNG

n gi o kim cht lng dch v vin thng l mc chi ph tng hp tnh bng tin Vit
Nam tng ng vi cc nh mc hao ph v vt liu, nhn cng, ca my o kim cht lng dch v
vin thng theo ch hin hnh ca nh nc.
I.
PHM VI P DNG
-n gi o kim cht lng dch v vin thng bao gm chi ph trc tip quy ra tin Vit Nam
v vt liu, nhn cng v chi ph s dng my hon thnh mt n v khi lng cng vic o
kim cht lng dch v vin thng theo nh mc tng ng v vt liu, nhn cng, ca my c
B Bu chnh Vin thng ban hnh.
-n gi ny p dng thng nht trong phm vi c nc, lm c s lp d ton, thm tra, xt
duyt v thanh quyt ton cng tc o kim cht lng dch v vin thng.
II.
NI DUNG N GI
1. Kt cu:
B nh mc o kim cht lng dch v vin thng bao gm 06 mc:
Mc 1 - Dch v in thoi trn mng di ng mt t cng cng.
Mc 2 - Dch v in thoi trn mng v tuyn ni th cng cng PHS.
Mc 3 - Dch v in thoi trn mng in thoi cng cng.
Mc 4 - Dch v kt ni Internet.
Mc 5 - Dch v truy nhp Internet gin tip qua mng in thoi cng cng.
Mc 6 - Dch v truy nhp Internet ADSL.
2. Quy tc m ho
B nh mc o kim cht lng dch v vin thng c m ho bng 04 ch s:
-

Hai ch s u: ch s th t danh mc dch v.

- Hai ch s sau: ch s th t danh mc ch tiu cht lng ca dch v.

3. Cc thnh phn n gi
3.1. Gi vt liu
Gi vt liu phc v cng tc qun l cht lng dch v vin thng trong b n gi c xy
dng da trn gi thc t th trng ti thi im xy dng n gi (bng n gi vt liu ti ph
lc 1).

3.2. Gi nhn cng

Gi nhn cng p dng mc lng c quy nh ti Ngh nh s 118/2005/N-CP
ngy 15/9/2005 ca Chnh Ph v vic iu chnh mc lng ti thiu chung, Ngh nh s
204/2004/N-CP ngy 14/12/2004 ca Chnh Ph v ch tin lng i vi cn b, cng
chc, vin chc v lc lng v trang; Ngh nh 43/2006/N-CP ngy 25/4/2006 ca Chnh
ph quy nh quyn t ch, t chu trch nhim v thc hin nhim v, t chc b my, bin
ch v ti chnh i vi n v s nghip cng lp; Ngh nh 164/2003/N-CP ngy 22/12/2003
ca Chnh Ph Quy nh chi tit thi hnh lut thu thu nhp doanh nghip; Ngh nh 12/CP
ngy 26/01/1995 ca Chnh Ph v vic ban hnh iu l bo him x hi, Ngh nh
63/2005/N-CP ngy 16/05/2005 ca Chnh Ph v vic ban hnh iu l bo him y t;
Thng t lin tch s 119/2004/TTLT/BTC-TLLVN ngy 08/12/2004 gia B Ti chnh v
Tng lin on lao ng Vit Nam v vic hng dn trch np kinh ph cng on (bng
lng ca k s ti ph lc 2).
3.3. Gi ca my
i vi cng tc o kim cht lng dch v vin thng: Gi ca my p dng gi ca my chuyn
ngnh vin thng hin ang p dng ti cc doanh nghip vin thng (bng n gi ca my ti
ph lc 3).
III.

QUN L THAY I

Trong trng hp Nh nc c thay i quy nh v tin lng, gi ca my th n gi cng

lao ng, ca my p dng trong o kim cht lng dch v vin thng c iu chnh ph hp.
Trng hp gi vt liu thay i ln th c php iu chnh theo gi thc t th trng.
IV.

XY DNG D TON

Khi p dng n gi ny cn phi xy dng d ton trc thu VAT trong ch cc ni

dung sau:
1. Lp d ton da trn c s khi lng o kim cht lng dch v vin thng. Trong :
- Xc nh khi lng cng tc o kim cht lng dch v vin thng (c ghi r yu cu k
thut nh s mu th, thi gian xc nh...) p dng cc h s ph hp. Vic xc nh cc h s
c chi tit ti mc hng dn ca nh mc o kim cht lng dch v vin thng, c th nh sau:
+Trng hp B Bu chnh Vin thng ban hnh Tiu chun ngnh mi thay th cho Tiu
chun ngnh hin ti hoc thc t yu cu o kim i hi s lng mu th hay thi gian thc hin
khc vi mc m nh mc p dng th khi lp d ton c iu chnh s cng, ca my v vt liu
tng ng vi thay i .
V d: nh mc ca 1 bi o T l cuc gi c thit lp thnh cng i vi cht lng
dch v in thoi trn mng di ng mt t cng cng l 07 cng k s 6,0/9 tng ng vi 1000
mu th ti thiu m TCN68-186:2003 quy nh. Nu yu cu thc hin 1500 mu th (ln hn s
mu m nh mc p dng l 1,5 ln) th s cng tng ng s l: 07 cng * 1,5 ln = 10,5 cng k
s 6,0/9.
+i vi cc ch tiu cht lng khng quy nh s mu th m c phng php xc nh l
thng k s liu trong mt n v thi gian (v d: 3 thng ...) trn mt khu vc a l nh:
kh dng ca mng ( kh dng ca dch v), Tip nhp khiu ni (Hi m khiu ni ca
khch hng), T l khiu ni (Khiu ni ca khch hng v cht lng dch v), Lu lng s
dng trung bnh... th nh mc c nhn thm h s K tng ng vi quy m ca tng mng

nh sau:
*Dch v in thoi trn mng di ng mt t cng cng:
S lng khch hng ( thu bao )

H s K

Nh hn 10 000

0,8

T 10 000 n di 50 000

1,0

T 50 000 n di 100 000

1,2

T 100 000 tr ln

1,4

*Dch v in thoi trn mng v tuyn ni th cng cng PHS:

S lng khch hng ( thu bao )

H s K

Nh hn 10 000

0,8

T 10 000 n di 50 000

1,0

T 50 000 n di 100 000

1,2

T 100 000 tr ln

1,4

*Dch v in thoi trn mng in thoi cng cng:

S lng khch hng ( thu bao )

H s K

Nh hn 50 000

0,8

T 50 000 n di 200 000

1,0

T 200 000 n di 500 000

1,2

T 500 000 tr ln

1,4

*Dch v kt ni Internet:
S lng khch hng (thu bao)

H s K

Nh hn 1 000

0,8

T 1 000 n di 5 000

1,0

T 5 000 n di 10 000

1,2

T 10 000 tr ln

1,4

*Dch v truy nhp Internet gin tip qua mng in thoi cng cng v dch v truy nhp
Internet ADSL:
S lng khch hng (thu bao)

H s K

Nh hn 5000

0,8

T 5000 n di 10 000

1,0

T 10 000 n di 50 000

1,2

T 50 000 tr ln

1,4

V d: nh mc nhn cng l 5,5 cng k s 4,0/9 thc hin cng vic nh gi ch tiu
kh dng ca mng ( kh dng ca dch v) i vi cht lng dch v in thoi qua mng di
ng mt t cng cng. Khi thc hin nh gi ch tiu kh dng ca mng trn a bn TP
Hi phng vi s thu bao l 90 000, khi s nhn cng cn thit thc hin cng vic c
tnh l: 5,5 cng x 1,2 = 8,25 cng.
+ Nu thc t trin khai o ng thi nhiu ch tiu cht lng m kh nng ca my o cho
php o cng lc cc ch tiu ny, th khi lp d ton s ch ly mt ch tiu c nh mc cao
nht.
- Xc nh chi ph bi o mt ch tiu cht lng dch v trn c s p dng h s iu
chnh theo khi lng cng vic nh sau:
2

i =1

j =1

k =1

G = VLi * GVLi + NCj * GNCj + Mk * GMk

Trong :
+G: n gi ca bi o
+VLi, NCj, Mk ln lt l: khi lng vt liu th i, s lng cng ca k s th j, s lng
ca my th k - thc hin bi o thc t tng ng sau khi p dng h s iu chnh theo khi
lng cng vic.
+GVLi , GNCj, GMk ln lt l: n gi vt liu th i, n gi lng k s th j, n gi ca
my ca my th k, c quy nh ti cc ph lc 1, 2, 3 tng ng.
2. B sung chi ph chung bng 4,5% chi ph trc tip.
3. B sung cc chi ph lu tr, di chuyn ngi v thit b, v cc chi ph khc cha tnh trong
n gi pht sinh theo yu cu thc t ca cng tc o kim cht lng dch v vin thng, theo cc
ch hin hnh ca nh nc.
4. B sung thu nhp chu thu tnh trc 5,5% ca chi ph trc tip v chi ph chung.

PHN II - N GI O KIM CHT LNG

DCH V VIN THNG

01.00 DCH V IN THOI TRN MNG DI NG MT T CNG CNG

n gi c xy dng da trn nh mc o kim cht lng dch v vin thng v Tiu
chun ngnh TCN 68-186:2003 Dch v in thoi trn mng di ng mt t cng cng - Tiu
chun cht lng.
01.01. kh dng ca mng ( kh dng ca dch v)
Thnh phn cng vic:
-

Nghin cu cu hnh mng, s lng cc trm BTS, s lng knh TCH....

Chn khong thi gian, lp k hoch nh gi kh dng ca mng. Kim tra my tnh,
chun b cc phng tin, ti liu v vt liu cn thit.

Thu thp, x l s liu v cc s c lm gin on thng tin ca mng pht sinh trong
khong thi gian c chn.

Phn tch cc nguyn nhn s c v nh gi kh dng ca mng ( kh dng ca dch

v).

Tng hp v bin son ti liu, bo co.

n gi:
M hiu

Tn ch tiu
kh dng ca mng (
kh dng ca dch v)
(Thng k s liu ca 3
thng)

01.01

Yu t chi ph (ng)
Vt liu Nhn cng
My
42.000

2.108.988

280.536

n gi
(ng)
2.431.524

01.02. T l cuc gi c thit lp thnh cng

Thnh phn cng vic:
-

Nghin cu s b tr cc trm BTS, s ph sng, lp k hoch o kim nh tuyn o,

s mu o, thi gian d kin o kim, cc biu mu phc v o kim...

Kim tra, chun b cc my o m phng cuc gi, my nh v to qua v tinh, my

tnh..., ti liu v cc phng tin khc.

Thit lp v thu thp thng tin ca 1000 cuc gi trong ni b mng, trong vng ph
sng.

Phn tch kt qu o kim v nh gi t l cuc gi c thit lp thnh cng.

Tng hp v bin son ti liu, bo co.

n gi:
M hiu
01.02

Tn ch tiu
T l cuc gi c thit lp
thnh cng
(Thc hin 1000 mu th)

Yu t chi ph (ng)
Vt liu Nhn cng
My
24.600

4.672.209

1.476.767

n gi
(ng)
6.173.576

01.03. T l cuc gi b ri
Thnh phn cng vic:
-

Nghin cu s mng, lp s ph sng, lp k hoch o kim nh tuyn o, s mu o,

thi gian o mi mu t 1 3 pht...

Kim nghim, chun b cc my o v cc phng tin khc.

Thit lp v thu thp thng tin ca 1000 cuc gi th vi di thi gian xc nh trc,
xc nh cc cuc gi b ri.

Phn tch cc nguyn nhn gy ra ri cuc gi v nh gi t l cuc gi b ri.

Tng hp v bin son ti liu, bo co.

n gi:
M hiu
01.03

Tn ch tiu
T l cuc gi b ri
(Thc hin 1000 mu th)

Vt liu

Yu t chi ph (ng)
Nhn cng
My

24.600

5.226.927

1.678.420

n gi
(ng)
6.929.947

01.04. Cht lng thoi

Thnh phn cng vic:
-

Nghin cu s ph sng, lp k hoch o kim.

Kim tra, chun b cc my o m tn, my tnh, my nh v to , my m phng cuc

gi, ti liu v cc phng tin khc.

Thit lp v thu thp thng tin ca 1000 cuc gi th trong ni b mng di ng nh

gi cht lng thoi.

Phn tch kt qu o kim v nh gi cht lng thoi.

Tng hp v bin son ti liu, bo co.

n gi:
M hiu
01.04

Tn ch tiu
Cht lng thoi
(Thc hin 1000 mu th)

Yu t chi ph (ng)
Vt liu Nhn cng
My
24.600

5.982.615

1.376.051

n gi
(ng)
7.383.266

01.05. chnh xc ghi cc

Thnh phn cng vic:
-

Nghin cu s mng nh s b tr BTS, s ph sng, s kt ni bo hiu s 7,

lp k hoch o kim nh tuyn o, thi gian o, s mu th, cc trng hp th ( gi c tr
li, gi khng tr li, thng bo bn...)...

Kim tra, chun b cc my o v cc phng tin khc.

Thit lp v thu thp thng tin ca 1000 cuc gi th theo cc trng hp th, hng th
xc nh trc v thu thp s liu ghi cc.

So snh kt qu o kim vi s liu ghi cc v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:
M hiu
01.05

Tn ch tiu
chnh xc ghi cc
(Thc hin 1000 mu th)

Vt liu
40.800

Yu t chi ph (ng)
Nhn cng
My
7.747.254

4.058.458

n gi
(ng)
11.846.512

01.06. chnh xc tnh cc v lp ho n (T l cuc gi tnh cc, lp ho n

sai)
Thnh phn cng vic:
-

Lp k hoch nh gi; la chn cc s thu bao tr trc, tr sau, thu bao ngy.... nh
gi chnh xc tnh cc v lp ho n.

Kim tra my tnh, chun b cc phng tin, ti liu v vt liu cn thit.

Thu thp, x l s liu ghi cc v s liu tnh cc ca cc s thu bao c chn la.

So snh s liu ghi cc vi s liu tnh cc v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:
M hiu

Tn ch tiu
chnh xc tnh cc v lp
ho n (T l cuc gi tnh
cc, lp ho n sai)
(So snh s liu tnh cc, ghi
cc ca 10.000 cuc gi)

01.06

Yu t chi ph (ng)
Vt liu Nhn cng
My

30.000

4.528.830

596.139

n gi
(ng)

5.154.969

01.07. Tip nhn khiu ni (Hi m khiu ni ca khch hng)

Thnh phn cng vic:
-

Lp k hoch nh gi vic tip nhn khiu ni ca nh cung cp dch v i vi khch hng.

Kim tra my tnh, chun b cc phng tin v vt liu cn thit.

Thu thp, x l cc s liu v vic hi m khiu ni ca khch hng.

Phn tch s liu v nh gi.

- Tng hp v bin son ti liu, bo co.

n gi:
M hiu
01.07

Tn ch tiu
Tip nhn khiu ni (Hi m
khiu ni ca khch hng)
(Thng k s liu ca 3
thng)

Yu t chi ph (ng)
Vt liu Nhn cng
My
30.000

1.529.837

245.469

n gi
(ng)
1.805.306

01.08. T l khiu ni (Khiu ni ca khch hng v cht lng dch v)

Thnh phn cng vic:
-

Lp k hoch nh gi nh khong thi gian nh gi, cc loi khiu ni c la chn trong

vic nh gi cht lng dch v thoi di ng...

Kim tra my tnh, chun b cc phng tin v vt liu cn thit.

Thu thp, x l cc s liu v khiu ni ca khch hng pht sinh trong khong thi gian
c chn.

Phn tch s liu v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:

M hiu

Tn ch tiu
T l khiu ni (Khiu ni ca
khch hng v cht lng
dch v)

01.08

Yu t chi ph (ng)
Vt liu Nhn cng
My

30.000

1.529.837

245.469

n gi
(ng)

1.805.306

(Thng k s liu ca 1 nm)

01.09. Dch v h tr khch hng
Thnh phn cng vic:
-

Lp k hoch nh gi cc dch v h tr khch hng i vi dch v thoi di ng nh

145/151, thi gian th...

Kim tra my tnh, chun b cc phng tin v vt liu cn thit.

Gi th 100 cuc n dch v h tr khch hng vo cc thi im khc nhau trong ngy
theo k hoch nh trc.

Thng k v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:

M hiu
01.09

Tn ch tiu
Dch v h tr khch hng
(Thc hin 100 cuc gi vo
s my h tr khch hng)

Yu t chi ph (ng)
Vt liu Nhn cng
My
12.600

1.529.837

245.469

n gi
(ng)
1.787.906

02.00 DCH V IN THOI TRN MNG V TUYN NI TH CNG CNG

(PHS)
n gi c xy dng da trn nh mc o kim cht lng dch v vin thng v Tiu
chun ngnh TCN68-228:2004 Dch v in thoi trn mng v tuyn ni th cng cng PHS
Tiu chun cht lng.
02.01. kh dng ca mng
Thnh phn cng vic:
-

Nghin cu s mng PHS, xc nh tng s knh thoi, chn khong thi gian, lp k
hoch nh gi kh dng ca mng.

Chun b cc phng tin v vt liu cn thit.

Thu thp, x l s liu v cc s c lm gin on thng tin mng pht sinh trong khong
thi gian c chn.

Phn tch s liu v nh gi kh dng ca mng.

Tng hp v bin son ti liu, bo co.

n gi:
M hiu

02.01

Tn ch tiu

kh dng ca mng
(Thng k s liu ca 3
thng)

Yu t chi ph (ng)
Vt liu
Nhn cng
My
30.000

2.108.988

280.536

n gi
(ng)
2.419.524

02.02. T l cuc gi c thit lp thnh cng

Thnh phn cng vic:
-

Nghin cu s mng PHS, s ph sng, s bo hiu C7, lp k hoch o kim,

nh gi nh thi gian th, s mu th, tuyn o...

Kim nghim, chun b cc my o m phng cuc gi PHS, my o C7, my tnh..., ti liu

v cc phng tin khc.

Thit lp v thu thp thng tin v 1000 cuc gi trong ni b mng, trong vng ph sng
vi tc di chuyn khng qu 30 Km/h.

X l kt qu o kim v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:

M hiu

Tn ch tiu
Vt liu
T l cuc gi c
thit lp thnh cng
(Thc hin 1000 mu
th)

02.02

n gi
(ng)

Yu t chi ph (ng)
Nhn cng

24.600

4.235.407

My
1.978.749

6.238.756

02.03. T l cuc gi b ri
Thnh phn cng vic:
-

Nghin cu s mng PHS, s ph sng, lp k hoch o kim, nh gi nh thi gian

th, s mu th, di thi gian cc cuc gi th t 1 3 pht...

Kim nghim, chun b cc my o v cc phng tin khc.

M phng v thu thp y thng tin ca cc cuc gi th c di khc nhau t 1-3 pht,
tc di chuyn khi m phng cc cuc gi khng qu 30Km/h, xc nh cc cuc gi b
ri.

X l kt qu o kim v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:
M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu

02.03

T l cuc gi b ri
(Thc hin 1000 mu
th)

24.600

Nhn cng
4.790.125

My
2.291.007

n gi
(ng)
7.105.732

02.04. Cht lng thoi

Thnh phn cng vic:
-

Nghin cu s mng PHS, lp k hoch o kim, nh gi.

Kim nghim, chun b cc my o m tn, my o m phng..v cc phng tin khc.

Thit lp v thu thp thng tin ca 1000 cuc gi trong ni b mng v tuyn ni th cng
cng PHS v vi tc di chuyn khng qu 30 km/h nh gi cht lng thoi.

Phn tch kt qu o kim v nh gi.

- Tng hp v bin son ti liu, bo co.

n gi:
M hiu
02.04

Tn ch tiu
Cht lng thoi
(Thc hin 1000 mu
th)

Yu t chi ph (ng)
Vt liu
24.600

Nhn cng
4.235.407

My
1.061.657

n gi
(ng)
5.321.664

02.05. T l ph sng ngoi tri

Thnh phn cng vic:
-

Nghin cu s mng PHS, bn hnh chnh, lp k hoch o kim, nh gi.

Kim nghim, chun b cc my o v cc phng tin khc.

o mc tn hiu thu. Thc hin php o trn 50% cc ng ph trong khu vc ni th vi

tc di chuyn khng qu 30 km/h.

Phn tch kt qu o kim v nh gi.

- Tng hp v bin son ti liu, bo co.

n gi:

M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu
T l ph sng ngoi
tri
(Kim tra 50% din
tch khu vc kho
st)

02.05

Nhn cng

30.000

4.235.407

My
1.026.405

n gi
(ng)
5.291.812

02.06. chnh xc ghi cc

Thnh phn cng vic:
-

Nghin cu s mng PHS, lp k hoch o kim, nh gi nh thi gian th, s mu th,

cc trng hp th...

Kim nghim, chun b cc my o v cc phng tin khc.

Thit lp v thu thp thng tin ca 1000 cuc gi th theo cc trng hp th khc nhau
quy nh.

Thu thp s liu ghi cc.

So snh kt qu o kim vi s liu ghi cc v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:
M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu

02.06

chnh xc ghi
cc
(Thc hin 1000 mu
th)

Nhn cng

37.200

02.07. chnh xc tnh cc v lp ho n

Thnh phn cng vic:

9.781.220

My
4.722.282

n gi
(ng)
14.540.702

Lp k hoch nh gi, la chn cc s thu bao PHS phc v vic nh gi chnh xc

tnh cc v lp ho n.
Chun b my tnh, cc phng tin, vt liu cn thit.
Thu thp cc ho n, s liu ghi cc ca cc s my chn la.
So snh cc cuc gi c tnh cc lp ho n vi s liu ghi cc v nh gi.

- Tng hp v bin son ti liu, bo co.

n gi:

M hiu

Tn ch tiu
chnh xc tnh
cc v lp ho n
(T l cuc gi tnh
cc, lp ho n sai)
(So snh s liu tnh
cc, ghi cc ca
10.000 cuc gi)

02.07

Yu t chi ph (ng)
Vt liu

Nhn cng

30.000

3.637.795

My

385.737

n gi
(ng)

4.053.532

02.08. Tip nhn khiu ni

Thnh phn cng vic:
-

Chn khong thi gian, lp k hoch nh gi vic tip nhn v hi m khiu ni ca nh

cung cp dch v i vi khch hng.

Chun b cc phng tin, vt liu cn thit.

Thu thp, x l cc s liu v khiu ni v vic hi m khiu ni thc hin trong khong
thi gian c chn.

Thng k s liu v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:

M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu

02.08

Tip nhn khiu ni

(Thng k s liu ca
3 thng)

18.600

Nhn cng
1.109.439

My
122.735

n gi
(ng)
1.250.774

02.09. T l khiu ni
Thnh phn cng vic:
-

Chn khong thi gian, lp k hoch nh gi t l khiu ni.

Chun b cc phng tin, vt liu cn thit.

Thu thp, x l s liu v khiu ni ca khch hng pht sinh trong khong thi gian c
chn.

Thng k s liu v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:

M hiu
02.09

Tn ch tiu

Yu t chi ph (ng)
Vt liu

T l khiu ni
(Thng k s liu ca
1 nm)

Nhn cng

36.000

1.109.439

My
122.735

n gi
(ng)
1.268.174

02.10. Dch v h tr khch hng

Thnh phn cng vic:
-

Lp k hoch nh gi dch v h tr khch hng i vi dch v PHS.

Chun b cc phng tin, vt liu cn thit.

Gi th 100 cuc n dch v h tr khch hng, vo cc gi khc nhau, vi yu cu khc

nhau.

Phn tch kt qu v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:

M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu

02.10

Dch v h tr khch
hng
(Thc hin 100 cuc
gi vo s my h tr
khch hng)

12.600

Nhn cng
1.328.183

My
122.735

n gi
(ng)
1.463.517

03.00 DCH V IN THOI TRN MNG IN THOI CNG CNG

n gi c xy dng da trn nh mc o kim cht lng dch v vin thng v Tiu
chun ngnh TCN 68-176:2003 Dch v in thoi trn mng in thoi cng cng - Tiu chun
cht lng.
03.01. kh dng ca mng ( kh dng ca dch v)
Thnh phn cng vic:
-

Nghin cu s mng cc Tng i Toll, tng i Host, tng i v tinh, s kt ni

mng; chn khong thi gian, lp k hoch nh gi kh dng ca mng.

Kim tra, chun b my tnh, ti liu v cc phng tin khc.

Thu thp v x l s liu v cc s c ca mng pht sinh trong khong thi gian c
chn.

Phn tch s liu v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:
M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu
kh dng ca
mng ( kh dng ca
dch v).
(Thng k s liu ca 3
thng)

03.01

30.000

Nhn cng
2.663.706

My
350.670

n gi
(ng)

3.044.376

03.02. S c ng dy thu bao

Thnh phn cng vic:
-

Nghin cu s mng truy nhp, lp k hoch nh gi s c ng dy thu bao.

Kim tra, chun b my tnh v cc phng tin khc.

Thu thp v x l s liu v cc s c ng dy thu bao.

Phn tch s liu v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:

M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu

03.02

S c ng dy thu bao
(Thng k s liu ca 1
nm)

37.200

Nhn cng
1.933.145

My
210.402

n gi
(ng)
2.180.747

03.03. T l cuc gi c thit lp thnh cng

Thnh phn cng vic:
-

Nghin cu s mng in thoi c nh, s kt ni bo hiu C7, lp k hoch o kim

nh thi gian th, s mu th, hng th...

Kim nghim, chun b cc my o, cc ng line thoi ti cc tng i, cc im gim st

bo hiu v cc phng tin khc.

Thit lp v thu thp thng tin ca 1000 cuc gi ni tnh, lin tnh v quc t.

X l kt qu o kim v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:
M hiu

Tn ch tiu
T l cuc gi c thit
lp thnh cng
(Thc hin 1.000 mu
th)

03.03

My

n gi
(ng)

1.308.400

5.396.101

Yu t chi ph (ng)
Vt liu
37.200

Nhn cng
4.050.501

03.04. Cht lng thoi

Thnh phn cng vic:
-

Nghin cu s mng, lp k hoch o kim cht lng thoi.

Kim nghim, chun b cc my o, cc im u ni thit b o cht lng thoi ti cc tng

i v cc phng tin khc.

Thit lp v thu thp thng tin ca 1000 cuc gi th nh gi cht lng thoi.

Phn tch kt qu o kim v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:
M hiu
03.04

Tn ch tiu
Cht lng thoi

Yu t chi ph (ng)
Vt liu
30.000

Nhn cng
4.050.501

My
938.978

n gi
(ng)
5.019.479

(Thc hin 1.000 mu

th)
03.05. chnh xc ghi cc
Thnh phn cng vic:
-

Nghin cu s mng, s mng bo hiu s 7, lp k hoch o kim nh thi gian th,

s mu th, cc trng hp th...

Kim nghim, chun b cc my o v cc phng tin khc.

M phng cc cuc gi theo cc trng hp th khc nhau nh gi c tr li, khng tr li,

bo bn..., gim st cc cuc gi trn cc knh bo hiu.

So snh kt qu o kim vi s liu ghi cc v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:

M hiu

Vt liu
chnh xc ghi cc

03.05

n gi
(ng)

Yu t chi ph (ng)

Tn ch tiu

66.000

Nhn cng
11.561.923

My
3.678.538

15.306.461

(Thc hin 1.000 mu

th)
03.06. chnh xc tnh cc v lp ho n (T l cuc gi tnh cc, lp ho n
sai)
Thnh phn cng vic:
-

Lp k hoch nh gi, la chn cc s thu bao c nh xc nh chnh xc tnh cc

v lp ho n.

Kim tra, chun b my tnh v cc phng tin khc.

Thu thp, x l s liu ghi cc v tnh cc.

So snh s liu ghi cc vi s liu tnh cc v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:

M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu

03.06

chnh xc tnh cc v lp
ho n (T l tnh cc cuc
gi, lp ho n sai)
(So snh s liu tnh cc, ghi
cc ca 10.000 cuc gi)

43.200

Nhn cng
4.747.231

n gi
(ng)
My
771.474

5.561.905

03.07. Thi gian ch sa cha s c ng dy thu bao

Thnh phn cng vic:
-

Chn khong thi gian, lp k hoch nh gi thi gian ch sa cha s c ng dy thu bao.

Kim tra, chun b my tnh v cc phng tin khc.

Thu thp, x l s liu v thi gian ch sa cha s c ng dy thu bao pht sinh trong
khong thi gian c chn.

Phn tch s liu v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:

M hiu

Tn ch tiu

Yu t chi ph (ng)
Vt liu
Nhn cng
My

n gi
(ng)

Thi gian ch sa cha s

c ng dy thu bao
(Thng k s liu ca 3
thng)

03.07

30.000

1.529.837

140.268

1.700.105

03.08. Thi gian thit lp dch v

Thnh phn cng vic:
- Chn khong thi gian, lp k hoch nh gi.
- Kim tra, chun b my tnh v cc phng tin khc.
- Thu thp, x l s liu v thi gian ch thit lp dch v trong khong thi gian chn.
- Phn tch s liu v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:

M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu
Thi gian thit lp dch v

03.08

30.000

Nhn cng
991.865

My
140.268

n gi
(ng)
1.162.133

(Thng k s liu ca 3
thng)
03.09. Khiu ni ca khch hng v cht lng dch v
Thnh phn cng vic:
-

Chn khong thi gian, lp k hoch nh gi mc khng hi lng ca khch hng v

cht lng dch v.

Kim nghim, chun b my v cc phng tin khc.

Thu thp, x l s liu v khiu ni ca khch hng v cht lng dch v pht sinh trong
khong thi gian c chn.

Phn tch s liu v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:

M hiu

03.09

Tn ch tiu
Khiu ni ca khch hng
v cht lng dch v
(Thng k s liu ca 1
nm)

Yu t chi ph (ng)
Vt liu
Nhn cng
My
30.000

1.328.183

140.268

n gi
(ng)
1.498.451

03.10. Tip nhn v gii quyt khiu ni ca khch hng (Hi m khiu ni ca khch
hng)
Thnh phn cng vic:
-

Chn khong thi gian, lp k hoch nh gi vic tip nhn v hi m khiu ni ca khch

hng.
-

Kim tra, chun b my tnh v cc phng tin khc.

Thu thp, x l s liu v khiu ni ca khch hng, tip nhn khiu ni v gii quyt khiu
ni ca doanh nghip thc hin trong khong thi gian c chn.

Phn tch s liu v nh gi.

- Tng hp v bin son ti liu, bo co.

n gi:

M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu
Tip nhn v gii quyt khiu
ni (Hi m khiu ni ca
khch hng).
(Thng k s liu ca 3 thng)

03.10

Nhn cng

30.000

n gi
(ng)
My

1.328.183

245.469

1.603.652

03.11. Dch v h tr khch hng.

Thnh phn cng vic:
-

Lp k hoch nh gi dch v h tr khch hng i vi dch v in thoi c nh.

Kim nghim, chun b my v cc phng tin khc.

Gi th 100 cuc n dch v h tr khch hng 119, 116 vo thi gian khc nhau vi cc
yu cu khc nhau.

- Phn tch s liu v nh gi.

- Tng hp v bin son ti liu, bo co.
n gi:

M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu

03.11

Dch v h tr khch
hng
(Thc hin 100 cuc gi
vo s my h tr khch
hng)

23.400

Nhn cng
1.328.183

My
140.268

n gi
(ng)
1.491.851

04.00 DCH V KT NI INTERNET

n gi c xy dng da trn nh mc o kim cht lng dch v vin thng v Tiu
chun ngnh TCN68-218:2003 Dch v Internet - Tiu chun cht lng.
04.01. kh dng ca mng ( kh dng ca dch v)
Thnh phn cng vic:
- Nghin cu s mng kt ni Leased_line, s kt ni cc ISP v IXP; chn khong thi
gian, lp k hoch nh gi kh dng ca mng.
- Kim tra, chun b my tnh v cc phng tin khc.
- Thu thp, x l s liu s c ca mng pht sinh trong khong thi gian c chn.
- Phn tch s liu v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:
M hiu

Yu t chi ph (ng)

Tn ch tiu

Vt liu
04.01

kh dng ca mng
( kh dng ca dch v)
(Thng k s liu ca 3
thng)

18.600

Nhn cng
1.487.280

My
175.335

n gi
(ng)
1.681.215

04.02. Lu lng s dng trung bnh

Thnh phn cng vic:
- Nghin cu s mng kt ni gia IXP v im kt ni Internet quc t, lp k hoch nh
gi.
- Kim nghim, chun b my v cc phng tin khc.
- Thu thp, x l s liu gim st lu lng cc hng kt ni.
- Phn tch s liu v nh gi lu lng s dng trung bnh trn tc ti a ca cc ng
truyn trn hng kt ni.
- Tng hp v bin son ti liu, bo co.

n gi:
M hiu
04.02

Tn ch tiu

Yu t chi ph (ng)
Vt liu
Nhn cng
My

Lu lng s dng trung

bnh
(Thng k s liu v kt ni
ca 7 ngy lin tip)

34.800

1.453.785

n gi
(ng)

245.469

1.734.054

04.03. Dch v h tr khch hng

Thnh phn cng vic:
- Lp k hoch nh gi dch v h tr khch hng i vi dch v kt ni Internet.
- Kim nghim, chun b my v cc phng tin khc.
- Gi th 100 cuc n dch v h tr khch hng, vo thi gian khc nhau, vi cc yu cu
khc nhau.
- Phn tch v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:
M hiu
04.03

Tn ch tiu
Dch v h tr khch hng
(Thc hin 100 cuc gi
vo s my h tr khch
hng)

My

n gi
(ng)

315.603

2.194.358

Yu t chi ph (ng)
Vt liu
12.600

Nhn cng
1.866.155

05.00 DCH V TRUY NHP INTERNET GIN TIP QUA MNG IN THOI
CNG CNG
n gi c xy dng da trn nh mc o kim cht lng dch v vin thng v Tiu
chun ngnh TCN68-218:2003 Dch v Internet - Tiu chun cht lng.
05.01. kh dng ca mng ( kh dng ca dch v)
Thnh phn cng vic:
- Nghin cu s cc cng Modem, s kt ni mng Internet gin tip qua mng in
thoi cng cng, chn khong thi gian, lp k hoch nh gi kh dng ca mng.
- Kim tra, chun b my tnh, ti liu v cc phng tin khc.
- Thu thp, x l s liu v cc s c ca mng lm gin on thng tin ca ngi s dng
Internet truy nhp gin tip qua mng in thoi cng cng pht sinh trong khong thi
gian c chn.
- Phn tch s liu cc s c v nh gi kh dng ca mng.
- Tng hp v bin son ti liu, bo co.
n gi:

M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu

05.01

kh dng ca mng (
kh dng ca dch v)
Thng k s liu ca 3
thng

18.600

Nhn cng
2.108.988

n gi
(ng)

My
280.536

2.408.124

05.02. T l truy nhp thnh cng

Thnh phn cng vic:
- Nghin cu s mng, lp k hoch o kim, nh gi nh s mu th, thi gian th...
- Kim tra, chun b my tnh, ti liu v cc phng tin khc.
- Thc hin v thu thp thng tin ca 1000 mu th, th vo cc gi khc nhau trong ngy.
- Phn tch kt qu o kim v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:

M hiu

05.02

Tn ch tiu
T l truy nhp thnh
cng
(Thc hin 1000 mu th)

Yu t chi ph (ng)
Vt liu
Nhn cng
My
24.600

2.293.894

350.670

n gi
(ng)
2.669.164

05.03. T l kt ni khng b gin on

Thnh phn cng vic:
- Nghin cu s mng, lp k hoch o kim, nh gi nh s mu th, thi gian th,
di thi gian ly mu khc nhau t 10-30 pht...
- Kim tra, chun b my tnh, ti liu v cc phng tin khc.
- Ly 1000 mu th vi di thi gian khc nhau t 10-30 pht c xc nh trc.
- Phn tch kt qu o kim, xc nh cc kt ni b gin on v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:

M hiu

Tn ch tiu
Vt liu

05.03

n gi
(ng)

Yu t chi ph (ng)

T l kt ni khng b gin
on
(Thc hin 1000 mu th)

Nhn cng

24.600

8.513.708

My
1.542.948

10.081.256

05.04. Thi gian thit lp kt ni trung bnh

Thnh phn cng vic:
- Nghin cu s mng, lp k hoch o kim, nh gi thi gian t lc bt u quay s cho
ti khi kt ni vo mng Internet thnh cng.
- Kim tra, chun b my tnh v cc phng tin khc.
- Thit lp v o kim thi gian kt ni ca cc mu th.
- X l kt qu o kim v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:

M hiu

Yu t chi ph

Tn ch tiu
Vt liu

05.04

Thi gian thit lp kt ni

trung bnh
(Thc hin 1000 mu th)

18.000

Nhn cng
2.293.894

n gi
My
280.536

2.592.430

05.05. Tc ti d liu trung bnh

Thnh phn cng vic:
- Nghin cu s mng, lp k hoch o kim, nh gi nh thi gian th, s mu th, dung
lng d liu (ti thiu l 500 KB) cho tng mu th tc ti...
- Kim nghim, chun b cc my o v cc phng tin khc.

- Ti cc d liu vi dung lng quy nh trc, xc nh thi gian ti i vi mi ln th.

- X l kt qu o kim v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:

M hiu

05.05

Tn ch tiu

Yu t chi ph (ng)
Vt liu
Nhn cng
My

Tc ti d liu trung
bnh
(Thc hin 100 mu th)

24.600

2.293.894

280.536

n gi
(ng)
2.599.030

05.06. Thi gian trung bnh truy nhp trang web

Thnh phn cng vic:
- Nghin cu s mng, lp k hoch o kim, nh gi nh thi gian th, la chn cc
trang Web th o thi gian ti...
- Kim ta, chun b my tnh, ti liu v cc phng tin khc.
- Ti cc trang Web quy nh trc. Xc nh thi gian ti tng trang Web t lc bt u cho
ti khi ton b ni dung trang Web c ti v.
- Xc nh thi gian trung bnh truy nhp trang Web v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:

M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu

05.06

Thi gian trung bnh truy

nhp trang Web
(Thc hin 200 mu th)

12.600

Nhn cng
2.293.894

n gi
(ng)
My
280.536

2.587.030

05.07. Lu lng s dng trung bnh

Thnh phn cng vic:
- Nghin cu s kt ni ISP, IXP. Lp k hoch nh gi.
- Kim tra, chun b my tnh v cc phng tin khc.
- Thu thp, x l cc s liu gim st lu lng cc hng kt ni.
- Phn tch s liu v nh gi lu lng s dng trung bnh trn tc ti a cho php ca
cc hng kt ni c gim st.
- Tng hp v bin son ti liu, bo co.
n gi:

M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu
Lu lng s dng trung
bnh
(Thng k s liu v lu
lng 7 ngy lin tip)

05.07

30.000

Nhn cng
2.293.894

My
280.536

n gi
(ng)
2.604.430

05.08. Khiu ni v gii quyt khiu ni ca khch hng (Khiu ni ca khch hng
v cht lng dch v)
Thnh phn cng vic:
- Chn khong thi gian, lp k hoch nh gi mc khng hi lng ca khch hng v
cc v cht lng dch v.
- Kim tra, chun b my tnh, ti liu v cc phng tin khc.
- Thu thp, x l s liu v khiu ni ca khch hng v cc v cht lng dch v pht
sinh trong khong thi gian c chn.
- Phn tch s liu v nh gi mc khng hi lng ca khch hng v cc v mc
khng hi lng ca khch hng v cht lng dch v.
- Tng hp v bin son ti liu, bo co.
n gi:

M hiu

Tn ch tiu

Yu t chi ph (ng)
Vt liu
Nhn cng
My

Khiu ni v gii quyt khiu

ni ca khch hng (Khiu ni
ca khch hng v cht lng
dch v)

05.08

18.600

1.596.827

210.402

n gi
(ng)

1.825.829

(Thng k s liu ca 3 thng)

05.09. Dch v h tr khch hng

Thnh phn cng vic:
-

Lp k hoch nh gi dch v h tr khch hng i vi dch v truy nhp Internet gin tip
qua mng in thoi cng cng.

Kim nghim, chun b my v cc phng tin khc.

Gi th 100 cuc n trung tm dch v khch hng, vo thi gian khc nhau, vi cc yu
cu khc nhau.

Phn tch v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:

M hiu

Vt liu
05.09

Dch v h tr khch
hng
(Thc hin 100 cuc gi
vo s my h tr khch
hng)

n gi
(ng)

Yu t chi ph (ng)

Tn ch tiu

12.600

Nhn cng

My

1.866.155

315.603

2.194.358

05.10. Ch s tho mn ca khch hng v cht lng dch v

Thnh phn cng vic:
-

Lp k hoch nh gi tho mn ca khch hng v cht lng dch v.

Kim nghim, chun b my v cc phng tin khc.

Kho st kin khch hng.

Tng hp v nh gi.

- Bin son ti liu, bo co.

n gi:
M hiu

Yu t chi ph (ng)

Tn ch tiu
Vt liu

05.10

Ch s tho mn ca khch
hng v cht lng dch v
(Ly kin 10% s lng
khch hng)

18.000

Nhn cng
2.269.463

n gi
(ng)
My
350.670

2.638.133

06.00 DCH V TRUY NHP INTERNET ADSL

n gi c xy dng da trn nh mc o kim cht lng dch v vin thng
v Tiu chun ngnh TCN68-227:2004 Dch v truy nhp Internet ADSL -Tiu chun
cht lng.
06.01. kh dng ca mng
Thnh phn cng vic:
- Nghin cu s mng truy nhp Internet s dng ADSL, chn khong thi gian, lp k
hoch nh gi kh dng ca mng.
- Chun b my tnh, cc phng tin v vt liu cn thit
- Thu thp v x l s liu v cc s c mng pht sinh trong khong thi gian c chn.
- Phn tch v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:
M hiu

Tn ch tiu
kh dng ca
mng
(Thng k s liu ca
3 thng)

06.01

Yu t chi ph (ng)
Vt liu
Nhn cng
My
18.600

2.293.894

280.536

n gi
(ng)
2.593.030

06.02. Tc ti d liu trung bnh (Pd v Pu)

Thnh phn cng vic:
-

Nghin cu s mng, lp k hoch o kim, nh gi nh thi gian th, mu th, dung

lng cc tp d liu o ti ( ti thiu 2MB i vi ng xung v 1 MB i vi ng
ln)...

Kim nghim, chun b cc my o v cc phng tin khc.

Ti cc tp mu quy nh, xc nh thi gian ti ng ln v ng xung.

Xc nh tc ti trung bnh v nh gi.

Tng hp v bin son ti liu, bo co.

n gi:

M hiu
06.02

Tn ch tiu
Tc ti d liu trung
bnh
(Thc hin 200 mu th)

Yu t chi ph (ng)
Vt liu
Nhn cng
My
30.600

1.857.092

280.536

n gi
(ng)
2.168.228

06.03. T l lu lng s dng trung bnh

Thnh phn cng vic:
- Nghin cu s kt ni t mng truy nhp ADSL ra mng Internet, lp k hoch nh gi.
- Chun b cc phng tin v vt liu cn thit.
- Thu thp v x l s liu gim st lu lng cc hng kt ni.
- Xc nh lu lng trung bnh trn cc hng kt ni v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:
M hiu
06.03

Yu t chi ph (ng)
Vt liu Nhn cng
My

Tn ch tiu
T l lu lng s dng trung
bnh
(Thng k s liu v lu lng
7 ngy lin tip)

30.600

4.142.954

n gi
(ng)

631.206 4.804.760

06.04. T l dung lng truy nhp b tnh cc sai

Thnh phn cng vic:
- Nghin cu s mng truy nhp ADSL, lp k hoch o kim, nh gi nh thi gian th,
xc nh cc tp th vi dung lng ti thiu 10MB...
- Kim nghim, chun b cc my o v cc phng tin khc.
- Ti cc tp th, xc nh thi gian ti.
- Thu thp s liu tnh cc v so snh vi kt qu o kim.
- Phn tch v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:

M hiu
06.04

Tn ch tiu

Yu t chi ph (ng)
Vt liu Nhn cng
My

T l dung lng truy nhp b

tnh cc sai
(Thc hin 100 mu th)

45.000

2.478.800

n gi
(ng)

385.737 2.909.537

06.05. Ch s tho mn ca khch hng v cht lng truy nhp Internet ADSL
Thnh phn cng vic:
- Lp k hoch nh gi mc tho mn ca khch hng v cht lng dch v truy nhp
Internet ADSL.
- Chun b cc phng tin v vt liu cn thit, chn la ti thiu 10% tng s khch hng
trn a bn kho st ly kin.
- Kho st kin khch hng.
- Phn tch kt qu kho st v nh gi.

- Tng hp v bin son ti liu, bo co.

n gi:
M
hiu

06.05

Tn ch tiu

Yu t chi ph (ng)
Vt liu

Ch s tho mn ca khch hng

v cht lng truy nhp Internet
ADSL
(Hi kin 10% khch hng)

39.600

Nhn cng
1.866.155

My

n gi
(ng)

315.603 2.221.358

06.06. Thi gian thit lp dch v

Thnh phn cng vic:
- Chn khong thi gian, lp k hoch nh gi thi gian thit lp dch v, tnh t lc khch
hng k hp ng n lc s dng c dch v.
- Chun b my tnh v cc phng tin, vt liu cn thit.
- Thu thp v x l s liu v vic thit lp dch v doanh nghip thc hin trong khong
thi gian c chn.
- Phn tch v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:

M hiu
06.06

Tn ch tiu

Yu t chi ph (ng)
Vt liu
Nhn cng
My

Thi gian thit lp dch

v
(Thng k s liu ca 3
thng)

18.600

1.596.827

210.402

n gi
(ng)
1.825.829

06.07. Thi gian khc phc mt kt ni

Thnh phn cng vic:
- Chn khong thi gian, lp k hoch nh gi thi gian khc phc mt kt ni c tnh t
lc mt kt ni n lc khc phc xong s c.
- Chun b cc phng tin v vt liu cn thit
- Thu thp v x l s liu v vic khc phc mt kt ni pht sinh trong khong thi gian
c chn.
- Phn tch v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:
M hiu
06.07

Tn ch tiu
Thi gian khc phc mt kt

Yu t chi ph (ng)
Vt liu
Nhn cng
My
18.600
1.596.827
210.402

n gi
(ng)

ni
(Thng k s liu ca 3
thng)

1.825.829

06.08. Khiu ni ca khch hng

Thnh phn cng vic:
- Chn khong thi gian, lp k hoch nh gi mc khiu ni ca khch hng v cht
lng dch v truy nhp Internet ADSL.
- Chun b cc phng tin v vt liu cn thit.
- Thu thp v x l s liu v khiu ni ca khch hng pht sinh trong khong thi gian
c chn.
- Tp hp s liu v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:

M hiu
06.08

Tn ch tiu

Yu t chi ph (ng)
Vt liu

Khiu ni ca khch
hng
(Thng k s liu ca 1
nm)

Nhn cng

18.600

1.596.827

My
210.402

n gi
(ng)
1.825.829

06.09. Dch v h tr khch hng

Thnh phn cng vic:
- Lp k hoch nh gi dch v h tr khch hng v dch v truy nhp Internet ADSL.
- Chun b cc phng tin v vt liu cn thit.
- Gi th 100 cuc n dch v h tr khch hng, vo thi gian khc nhau, vi cc yu cu
khc nhau.
- Phn tch kt qu v nh gi.
- Tng hp v bin son ti liu, bo co.
n gi:
M hiu
06.09

Tn ch tiu
Dch v h tr khch hng
(Thc hin 100 cuc gi vo
s my h tr khch hng)

Yu t chi ph (ng)
Vt liu
Nhn cng
My
12.600

1.328.183

245.469

n gi
(ng)
1.586.252

PH LC 1 - N GI VT LIU
n v tnh: ng
STT

Danh mc vt liu

n v

n gi

a CD

Ci

12.000

Giy A4

ream

36.000

PH LC 2 - BNG LNG CA K S
n v tnh: ng
STT

Cp bc k s

n v

Lng

Bc 3,0/9

cng

168.159

Bc 4,0/9

cng

184.906

Bc 5,0/9

cng

201.654

Bc 6,0/9

cng

218.401

PH LC 3 - N GI CA MY
n v tnh: ng/ca
STT

Danh mc my

Gi ca my

My o bo hiu C7 v R2

85.485

My o cng sut v mc thu

My o cht lng m tn

51.291

My o phn v tuyn

71.122

My nh v to qua v tinh

13.335

My in chuyn dng

15.043

My m phng cuc gi

82.129

My tnh xch tay chuyn dng

35.067

ng h o in vn nng

109.577

5.545