BO DNG CNG NGHIP

NHM 2

QUN L CHT LNG TON

DIN

TOTAL QUALITY
MANAGEMENT

1. Nguyn Nho
Chin
DANH SCH
NHM

20125410

2. Phm Vn Chung

20111259

3. Nguyn vn Cng

20146912

4. Mai Hi ng

20125458

5. Nguyn Vn ng

20115511

6. L Tin t

20125454

7. Chu Minh c

20146944

8. L Thin c

20125469

9. Hong ng Dng

20101272

10. Nguyn Vn Dng

20125447
2

NI DUNG CHNH
I

GII THIU CHUNG

II

NI DUNG CHNH

III
IV

TRIN KHI V P DNG

TNH HNH P DNG TQM
3

I. GII THIU CHUNG

1.1. Lch s hnh thnh v pht trin:
Deming

v Juran gii thiu phng php kim sot cht

lng thng k cho cc doanh nghip Nht Bn sau th
chin th II.

Trong

20 nm thc hin tip, ngi Nht ci thin

cht lng vi mt tc cha tng thy.

I. GII THIU CHUNG

Nhn

thy s khc bit gia cc phng php tip cn ti

cht lng ca M v Nht: Deming v Juran thuyt
phc c cc nh qun l v tm quan trng ca cht
lng.

Nm

1980, cuc cch mng cht lng ti M mi bt

u khi NBC tung ra mt phng s c ta Nu ngi
Nht c th to sao chng ta khng?.

I. GII THIU CHUNG

1.2- Hai xu hng pht trin ca Quality Management
Xu hng th nht Tiu chun ha:
Yu t quan trng: k thut, cng ngh, tiu chun.
Phng php: KCS, QC, TQC.
Cng c: cc b tiu chun v cht lng v h
thng QLCL theo tiu chun (ISO9000, ISO1400,)

I. GII THIU CHUNG

Xu

hng th hai TQM (Phi tiu chun) :

Yu t cn nhn mnh: vn qun l, con ngi,

s phi hp ng b
Phng php: TQM, cam kt cht lng.
Cng c: Nhn mch cng tc hoch nh, lp k
hoch.

I. GII THIU CHUNG

Xu hng th hai:
1.3- Quan im ca cc nh qun l cht lng v TQM
Cht

lng khng c quyt nh bi ngi cng nhn

PX sn xut, cn b kim tra sn phm m c
quyt nh bi nhng ngi lnh o cp cao, h thng
sn xut, tt c mi ngi

I. GII THIU CHUNG

Qun l cht lng ton din l g ?
1.4- Khi nim v TQM
Theo Gio s Nht Hitoshi Kume :
TQM l s tip cn v qun l vi mc tiu pht trin
bn vng ca mt t chc bng vic huy ng tt c mi
thnh vin ca t chc to ra cht lng mt cch hu
hiu m khch hng ca h mong mun.

I. GII THIU CHUNG

Theo

gio s Armand Feigenbaun ngi M:

TQM l mt h thng hu hiu nhm hi nhp n lc v
pht trin, duy tr v ci tin cht lng ca cc t
nhm trong mt doanh nghip c th tip th, p
dng khoa hc k - thut, sn xut v cung ng dch v
nhm tha mn hon ton nhu cu ca khch hng mt
cch kinh t nht.

10

I. GII THIU CHUNG

Theo

ISO8402/1994:
TQM l mt phng php qun tr mt t chc tp trung
vo cht lng, da vo s tham gia ca tt c cc
thnh vin, nhm t ti s thnh cng lu di nh vic
tha mn khch hng v em li li ch cho cc thnh
vin ca t chc v cho c x hi.

11

I. GII THIU CHUNG

Tng kt li c th ni : TQM l mt phng php qun l
cht lng tp trung vo s n lc ca tt c cc thnh vin
trong t chc doanh nghip nhm xy dng mt h thng
qun l cht lng ca t chc, m bo duy tr ci tin
cht lng, nng cao hiu qu qun l cht lng tha mn
nhu cu ca khch hng gp phn thc y s pht trin ca
t chc mnh.

12

I. GII THIU CHUNG

1.2.Cc c im c bn ca TQM :
TQM l mt h thng qun l c tnh khoa hc, h thng v
c t chc cao.

Tnh khoa hc

Mi ngi lm vic mt cch khoa hc

cng phn u t c mt mc tiu nht
nh.

13

I. GII THIU CHUNG

Hnh thnh cc nhm QC (Quality Control) hot ng da
trn c s khuyn khch mi ngi tham gia vo ci tin
lin tc.
S dng cc k thut thng k(SPC) khim sot v ci
tin chy lng quy trnh sn phm.
qun l khoa hc trn c s cc d liu thc t chnh xc,
logic, r rang v ng lc ng thi lu tr h s s
dng.

14

I. GII THIU CHUNG

1.2. Tnh h thng
H thng TQM bao gm nhiu quy trnh bt k mt hot
ng no cng nm trong mt h thng v c coi l mt
quy trnh
S phi hp nhp nhng ca cc yu t, cc ngun lc lm
cho cc hot ng ca quy trnh c din ra mt cch lin
tc v n nh. Do h thng s tr ln hon thin v lin
tc c ci tin.

15

I. GII THIU CHUNG

1.4.Tnh t chc cao
Th hin ch trong mt h thng qun l ca t chc
khng th thiu nhn t con ngi, tnh t chc y l s
cam kt ca tt c cc thnh vin di s lnh o iu hnh
ca cc cn b cao cp, cc phng ban phn xng.

16

II. Ni dung ca TQM

1.Cn b lnh o
2.Cn b qun l
3.Nhn vin
4.Qun l chnh sch
5.Tiu chun ha
6.Nh thu ph, mua hng
7.Nhm cht lng QC
8.Kim sot sn xut
9.Kim sot qu trnh
10.Gii quyt vn
11. Kim sot o lng

12. Qun l phng tin v

thit b
13.Gio dc v o to
14.V sinh mi trng
15.Qun l phng tin
hng ngy
16.Phng php thng k
17.Kim sot an ton
18.Qun l 5S
19.qun l sc khe
20.Huy ng ngun nhn
lc
17

III. Trin khai v p dng TQM

John S.Oakland nu ln 12 bc p dng TQM
1. Am

hiu.
2. Cam kt.
3. T chc.
4. o lng.
5. Hoch nh.
6. Thit k nhm t cht lng

18

III. Trin khai v p dng TQM

7.

Xy dng h thng cht lng

8. Theo di bng thng k
9. Kim tra cht lng
10. Hp tc nhm
11. o to, hun luyn
12. Thc hin TQM

19

III. Trin khai v p dng TQM

O TO
T chc o to v TQM cho cc cp trong t chc
doanh nghip v
Trin l c bn ca TQM
Cc thut ng v cht lng

Cc cng c kim sot cht lng

20

III. Trin khai v p dng TQM

S Quy Trnh o To V TQM Trong Doanh Nhip

21

III. Trin khai v p dng TQM

Xy Dng Cc Nhm Cht Lng
L cc nhm nh t 3-10 ngi hot ng trn nguyn tc
t nguyn v tinh thn tp th ca cc thnh vin vi mc
tiu ci tin cht lng trong t chc.
Nhm ny s t chc mt cuc hp ti phn xng 1 tun
mt ln sau ca sn xut, kt hp vi cng tc thng k cht
lng pht hin ra nhng im yu km ca cht lng
sn phm v ra cc bin php khc phc.

22

III. Trin khai v p dng TQM

Bc u trin khai v hon thin cng tc tnh ph
xc nh v tnh ton hiu qu u t mang li bao nhiu
phn tram trong tng s li nhun ca cng ty, nht thit
cng ty phi tnh ton c chi ph cht lng. T thu
ht hn s quan tm ca lnh o cng ty, cng nh ca tt
c mi thnh vin n cht lng, to cho vic ci tin,
lao ng, sng to v khng ngng tha mn khch hng.

23

III. Trin khai v p dng TQM

p dng cc cng c thng k SPC vo qun l cht
lng cng ty
7 cng c thng k c bn c ng dng rng ri trn th
gii:
1.biu kim tra (phiu kim tra).
2. S khi xng c
3. Biu Pareto.
4. Biu phn b mt .
5. Biu kim sot
6. Biu phn tn
7. S phn vng
24

III. Trin khai v p dng TQM

Thc thi quy tc 5s ti cc phn xng ton cng ty
S1: Sng lc
Phn loi cc vt dng v loi b nhng th khng cn thit:
Hn mt nm khng dng: b i
Di mt nm khng dng ct trong kho
S dng i 6 thng: trong xng
S dng thng xuyn: ti ni lm vic

25

III. Trin khai v p dng TQM

Thc thi quy tc 5s ti cc phn xng ton cng ty
S2: Sp xp
Phi hon thnh bc S1 ri mi thc hin bc ny
Sp xp v tr dng c, thit b, my mc sao cho thun li
khi s dng
m bo mi ngi u bit ci g u bng cch lp s
v tr dng c, thit b, my mc.

26

III. Trin khai v p dng TQM

Thc thi quy tc 5s ti cc phn xng ton cng ty
S3: Sch S
C thc gi gn v sinh ni lm vic v my mc m bo
dy truyn sn xut lun hot trong tnh trng ng tt.
Lp bn phn cng trch nghim kim tra tng khu vc.
Thng bo ch thng rc cho mi ngi bit

27

III. Trin khai v p dng TQM

Thc thi quy tc 5s ti cc phn xng ton cng ty
S4: Sn sc
Duy tr v sinh sch s mc cao vi mc tiu l duy tr tt
c nhng n lc ca cng ty lm 3 bc trn,.
C quy nh thng nht cho mi ngi bit loi hng g
u .

28

III. Trin khai v p dng TQM

Thc thi quy tc 5s ti cc phn xng ton cng ty
S5:Sn sng
Thc hin 4S trn mt cch t gic m khng cn phi c ai
nhc nh hay ra lnh.
m bo mi ngi u c trch nhim vi phn vic mnh
ph trch.

29

III. Trin khai v p dng TQM

Xy dng qu trnh ci tin lin tc
p dng trit vng trn Deming (PDCA) kt hp vi cc
cng c qun l cht lng vo ci tin cht lng trong
cng ty nng cao hiu qu hot ng qun l ny.

30

III. Trin khai v p dng TQM

31

III. Trin khai v p dng TQM

PLAN- LP K HOCH

c im:
l khu quan trng nht ca vic lm ng ngay t
u .
Ni Dung:
xc lp mc tiu cht lng v chnh sch cht lng.

Xc nh khch hng

Xc nh nhu cu v c im ca khch hng

Pht trin cc qu trnh c kh nng to ra c im ca
sn phm

32

III. Trin khai v p dng TQM

Yu cu:
Phi vn bn ha k hoch v truyn t n ni cn
thit.

33

III. Trin khai v p dng TQM

ACTION- HOT NG IU CHNH V CI TIN
L hot ng iu chnh khi pht hin sai lch gia
plan v do
Trong qu trnh thc hin cn
S dng cc cng c thng k tm ra cc trc trc sai lch

Cung cp ngun lc ci tin.

ng vin v khuyn khch vic ci

tin.

34

III. Trin khai v p dng TQM

Trc khi p dng TQM ti khu vc ng i pha sau
xng

35

III. Trin khai v p dng TQM

V sau khi p dng

36

III. Trin khai v p dng TQM

Trc khi p dng TQM phng k thut

37

III. Trin khai v p dng TQM

V sau khi p dng

38

III. Trin khai v p dng TQM

Trc khi p dng TQM phng k thut

39

III. Trin khai v p dng TQM

V sau khi p dng

40

V. Tnh hnh p dng b tiu chun

1. Trn th gii
TQM c p dng t cc tp on ln n
cc cng ty nh.Mi t chc ln nh, ch to
hay dch v, li nhun hay phi li nhun, u c
th p dng nhng nguyn tc ny.

41

V. Tnh hnh p dng b tiu chun

2. Vit Nam
Ro cn nhn thc
L ro cn ln nht.
Do Kh nhiu C.ty hot
ng theo m hnh gia nh.
Do vic tm hiu v TQM
khng c coi trong.
Do trnh qun l v
QLCL thp.

42

V. Tnh hnh p dng b tiu chun

Ro cn ti chnh

Do hu ht cc DNNVV u c nng
lc ti chnh thp.

43

V. Tnh hnh p dng b tiu chun

T chc qun l
Cn nhiu DNNVV vn d cch thc qun l cht
lng theo sn phm hoc theo chiu dc.
Vn cn nhiu doanh nghip to cho
NV thi quen th ng, khng sng
to.
Thng tin c trao i khng minh bch, y ,chnh
xc v kp thi.

44

Kt lun
Ro cn k thut
Cc DNNVV thiu nhiu hot ng
nhm.
T l ch p dng mt cng c thng k
cn cao.

45

V. Tnh hnh p dng b tiu chun

Ro cn k thut
Doanh nghip cha trng vo vic nng cao thc
cht lng, tc phong, li sng ca ngi lao ng
thng qua hot ng gio dc, o to lu di,
thng xuyn...
Cn b qun l cha c cp nht cc nguyn
tc, phng php qun tr hin i.

46

V. Tnh hnh p dng b tiu chun

Ro cn k thut
Thiu mt bng sn xut n nh, cch thc b tr
phng ban, ni tht trong doanh nghip cha hp
l.
Hnh vi ng x trong t chc cha m bo c
s bnh ng, tn trng.

47

V. Tnh hnh p dng b tiu chun

Ro cn k thut
Mi trng lm vic cha to c c hi thng
tin v pht huy kh nng ca ngi lao ng.
Cha xy dng c trit l kinh doanh.
o c kinh doanh cha c thc hin tt...
Doanh nghip cha xy dng c h thng
truyn thng 2 chiu, thng sut v cng khai ti
nhn vin.

48

49