FLOWER OF SERVICES

1. Information:
In a hospital providing information refers to making the patients or the general public aware of
the services and facilities offered by the hospital. In Aziz bhatti hospital no proper website is
available for the detail about the location and services. Word of mouth tool is used for the
delivery of the information.
2. Order taking:
In hospital this is usually in the form of admitting or registering the patient. At Aziz Bhatti the
registration and necessary formalities are done immediately. Process is easy to understand and
simple as well.
3. Billing:
Aziz Bhatti is government organization so only 2 rs receipt is taken before the treatment and
admitting.
4.Payment:
There is a seprate counter for the payment. When patients enter the hospital they have to pay the
fee 2 rs on that counter and then starts the check up.
5. Consultation:
In hospital treatment is provided only after a preliminary check-up and after various tests. The
Aziz Bhatti hospital has diagnostic services and laboratories that help the medical team (doctors
and surgeons) diagnose the patients problem and suggest treatments.
6. Hospitality:
This is becoming increasingly important in the health care sector particularly in hospitals as the
expectations of people towards medical care are ever increasing. The Aziz Bhatti provides a host
of conveniences to patients and their relatives. Stay of relatives with the patients and proper
lighting and water facility is also provided as these facilities are provided in government
hospitals.
7. Safe keeping:
Safety and hygiene is not up to that level which should be in the hospitals, lack of government
funds and overcrowding also act as barrier in the process. Lack of dust bens, smell etc is degradind the hospital reputation.
8. Exceptions:
These usually occur in the form of emergencies. Hospitals must be well prepared to face any
kind of unexpected emergency. Aziz Bhatti has the emergency service 24/7.