Professional Documents
Culture Documents
Chapter 1
Chapter 1
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Learning Objectives
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What Is a System?
System
A set of two or more
interrelated components
interacting to achieve a
goal
Goal Conflict
Occurs when components
act in their own interest
without regard for overall
goal
Goal Congruence
Occurs when components
acting in their own
interest contribute toward
overall goal
Copyright 2012 Pearson Education, Inc. publishing as Prentice Hall
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Value of Information
Benefits
Reduce Uncertainty
Improve Decisions
Improve Planning
Improve Scheduling
Costs
Time & Resources
Produce Information
Distribute
Information
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Business Process
Systems working
toward
organizational
goals
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Business Transactions
GiveGet exchanges
Between two entities
Measured in economic terms
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AIS vs MIS
IS
AIS
GLS/FRS
TPS
MIS
MRS
Finance
Marketing
Production
HRS
Distribution
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Components of an AIS
People using the system
Procedures and Instructions
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Value Chain
The set of activities a product or
service moves along before as output it
is sold to a customer
At each activity the product or service
gains value
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Value Chain
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